Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Mar 21, 2023
With the Idle-Stop activated, the engine shut down while stopped at a red light. However, when I disengaged the brake and tried to push the gas pedal to start, the car did not restart. It went "dead." I had to attempt to restart the car, and it took multiple attempts to get it to restart. I ultimately had to put the vehicle in park and then re-start the engine manually once the 2020 Passport "... Read more
LINCOLN
CONTINENTAL
(2019) - SERVICE BRAKES
Mar 20, 2023
Incident date: Dec 1, 2022
The brake is not sending a signal to the switch. When I try to switch out of park, It will not move. My car is a great car. I have no other problems besides trying to switch out of Park. I had the vehicle checked out and everything is in order. I was told the problem might be behind the Body module of the car...Please help me with trying to find out what is going on. My car has less than 79k miles... Read more
Incident date: Jan 1, 2023
The left rear brake system has a defect that has resulted in the left rear inner brake pad to wear through at an accelerated rate resulting in brake failure with no friction material left. The other three brake pads in the rear have plenty of material. Excessive sounds, a sensation of dragging in the left rear part of the car, noises from the left rear of the car after releasing the brakes at app... Read more
Incident date: Mar 14, 2023
No brakes at low speed. Problem persists after recall. Needs a vacuum pump. Known problem with Chevrolet and they won’t replace it.
Incident date: Mar 1, 2023
At red lights, come to a complete stop with auto engine off feature enabled, as it is automatically enabled upon entering the vehicle. Engine shuts off per auto feature. After 1-3 minutes, receive error messages: Engine stopped. Power Steering Low. Push brake firmly to restart engine." Check Engline Light is on. Have to put car in park, turn off the ignition, wait a minute, and turn back on to go... Read more
Incident date: Feb 23, 2023
gm issued a warranty extension/ service bulletin for the rear blind spot modules for water intrusion which can cause the airbag light to illuminate as well as shut off other features of the vehicle on the gmc acadia and other models while excluding the traverse, which is essentially the same vehicle as the traverse. the vehicle listed above is currently experiencing the blind spot module failure, ... Read more
Incident date: Mar 17, 2023
The collision mitigation system has operated four times when no collision was imminent. Car braked in heavy city traffic twice and at highway speeds twice. No accidents occurred .
Incident date: Mar 1, 2023
This is a followup on Incident 11113944. The problem was actually an aftermarket Ipod adapter connected to the car stereo, it was draining the battery even when the car was off. Also, simply driving the car for a while (like to the mechanic) would always make the problem go away, because the battery eventually recharged. After removing the Ipod adapter and replacing the battery again, I have no... Read more
LINCOLN
MKZ HYBRID
(2011) - ENGINE
Mar 17, 2023
Incident date: Mar 16, 2023
The contact owns a 2018 Jeep Cherokee. The contact stated while driving at approximately 30 MPH, the vehicle stalled and stopped in the middle of the road. The contact stated the instrument panel had begun to flicker on and off. The contact was able to restart the vehicle however, there was vibration, and the engine was running very rough. The contact had taken the vehicle to an independent mechan... Read more
LINCOLN
CORSAIR PHEV
(2022) - UNKNOWN OR OTHER
Mar 17, 2023
Incident date: Mar 9, 2023
All the warning lights started displaying on the dashboard over the course of six months. One day they would all start coming up one at time, then when I would turn off the vehicle for an extended amount of time, they were no longer there. Finally at my oil change appointment I brought up the issue and I was told it was a fuel injector issue. Apparently they’ve had many CR-V owners come in with ... Read more
LINCOLN
CORSAIR PHEV
(2022) - FUEL/PROPULSION SYSTEM
Mar 17, 2023
Incident date: Mar 9, 2023
All the warning lights started displaying on the dashboard over the course of six months. One day they would all start coming up one at time, then when I would turn off the vehicle for an extended amount of time, they were no longer there. Finally at my oil change appointment I brought up the issue and I was told it was a fuel injector issue. Apparently they’ve had many CR-V owners come in with ... Read more
LINCOLN
CONTINENTAL
(2018) - WHEELS
Mar 16, 2023
Incident date: Mar 15, 2023
I had four (4) new tires installed on the Chrysler Crossfire listed above at Goodyear Auto Center , Memphis store number 2621 on 15 March 2022. They recommended at that time that a Tire Pressure Monitoring System (TPMS) be replaced if the sensor light does not turn off. The light stayed on I returned on April 22, 2022 they replaced the rear passenger sensor. The light remained on returned to Goody... Read more
Incident date: Mar 15, 2023
Was drive the car to a shop after getting a transmission fault service now code the car would not move and broke down in the middle of the road on a busy road shit car off it drove for two minutes and shut off again had no power to get to side of the road had to pay over $100.00 for a tow bill and still at the shop with no answers
Incident date: Mar 15, 2023
Was drive the car to a shop after getting a transmission fault service now code the car would not move and broke down in the middle of the road on a busy road shit car off it drove for two minutes and shut off again had no power to get to side of the road had to pay over $100.00 for a tow bill and still at the shop with no answers
Incident date: Sep 5, 2022
The Camry is experiencing oil burning intake Manifold. On 14JUL22 at 163,286 miles the red light oil can drip light comes on and off in my dashboard. I take to Toyota of Freeman, they do the oil change and that is it. Then, at 168,786miles, within 4 months the red oil can drip light on my dashboard light comes on again. I go back to Toyota of Freeman the service rep. tells me that this problem wil... Read more
Incident date: Jan 28, 2023
The contact's aunt owns a 2009 Ford Escape. The contact stated while his aunt was driving 35-40 MPH, the vehicle lost power steering functionality inadvertently. The message "Steering Torque Sensor Failure" was displayed. The contact's aunt was able to veer to the side of the road. The vehicle was towed to the residence. The vehicle was then taken to the nearby dealer, where it was diagnosed that ... Read more
LINCOLN
CONTINENTAL
(2017) - ELECTRICAL SYSTEM
Mar 14, 2023
Incident date: Aug 1, 2022
My infotainment screen and middle of my instrument cluster on the dash will not brighten during the day therefore I cannot see anything on either things. I have tried going into the settings, choosing manual settings to adjust the brightness but it is grayed out and not allowing me to make any changes.
LINCOLN
CONTINENTAL
(2017) - ELECTRICAL SYSTEM
Mar 13, 2023
Incident date: Apr 13, 2022
I was accelerating onto the interstate in a busy high speed area and suddenly there was no communication to my transmission. I went from 58 miles an hour to 20mph is a matter of seconds barely avoiding causing a several car pile up. I had vehicle towed to 2 different dealer service departments to no avail. I was told that there was no code and the problem could not be duplicated. However there i... Read more
Incident date: Jul 1, 2022
The contact owns a 2017 Lincoln Continental. The contact stated upon reversing, the rearview camera was significantly foggy, impairing his vision of the road. There was no warning light illuminated. The contact later received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention). The vehicle was taken to the dealer, where it was diagnosed that the rearview camera needed to be rep... Read more
Incident date: Jul 1, 2022
When driving at any speed from local roads to highways in inclement weather from light rain to sleet to heavy rain, the wipers revert from high speed to intermittent (slow) speed after a period of 30 seconds to 2 minutes and do not revert back to the necessary speed for safe vehicle operation. During sleet and heavy rainfall it became difficult to see out of windshield and I had to keep adjusting ... Read more
Incident date: Jul 1, 2022
I was accelerating onto the interstate in a busy high speed area and suddenly there was no communication to my transmission. I went from 58 miles an hour to 20mph is a matter of seconds barely avoiding causing a several car pile up. I had vehicle towed to 2 different dealer service departments to no avail. I was told that there was no code and the problem could not be duplicated. However there i... Read more
Incident date: Mar 11, 2023
I bought my car Toyota Corolla coss has three months with 3,700 miles on it. and has had two times problems. The first time, on February 28 2023 at 8 a.m., I was at a traffic light stop my car about 15 seconds later when I heard a warning beep. The message read "low steering power," low battery, and then steering lock. I tried to turn off the engine button, but there was no response. I pressed it ... Read more
Incident date: Jan 19, 2023
3.09.2023 I received a 2nd recall notice letter from Ford last week that the parts are now available and to contact my dealer to schedule an appt. I just contacted my dealer, and was told that the parts are extremely constrained from Ford TO the dealers, with them stating they are only getting 2-3 repair kits per week. I was placed on a list, and apparently am number 65 in the waiting queue and ... Read more
Incident date: Mar 9, 2023
For over a year now multiple times while I'm driving. My vehicle's power steering will jerk/shake very abruptly, dash lights, radio, a/c & heater flicker on & off, service stabilitrak, trailer brakes etc, will pop up. then once stopped and shut off the engine the battery will act like it is dead and I will have no power to the vehicle at all. I have read the recall report & over 1 million SUV/Pick... Read more
Incident date: Jan 18, 2023
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the driver's side rear passenger sliding door failed to unlock. The contact was unable to unlock the door. The vehicle was taken to an independent mechanic, where it was diagnosed that the door lock actuator needed to be replaced. The vehicle was not repaired, and the contact stated that both rear passenger’s side sliding doors... Read more
LINCOLN
CONTINENTAL
(2017) - UNKNOWN OR OTHER
Mar 8, 2023
Incident date: Mar 7, 2023
“I went to my garage to get my car and off to work supposedly, I put my bag inside the car back set and close it after that I heard a crinkling and shattering noise. When I checked around I saw the rear windshield of my car is totally shattered before I get in the vehicle and before starting. It sounded as if something was in the rear of the vehicle. The entire rear window glass was shattered. T... Read more
LINCOLN
CONTINENTAL
(2018) - ENGINE
Mar 7, 2023
Incident date: Mar 7, 2023
BMW 4 series has a TSB for leaking coolant this one is not listed but same part and part number is defective and leaking
Incident date: Dec 17, 2022
Multiple ongoing issues with the vehicle (oil consumption - approximately 2 quarts consumed per oil life cycle with the updated oil life index monitor, clogged catalytic converter - likely due to the oil consumption) with the most recent being a windshield wiper linkage failure and the Special Coverage that expired 10 months ago based on time, but vehicle is still within the mileage limit of the ... Read more
Incident date: Dec 17, 2022
The contact owns a 2015 Hyundai Genesis. The contact stated that the fuel gauge was providing an inaccurate fuel reading. The contact stated that the fuel gauge displayed that the fuel tank was full, with 200-300 miles to empty. The vehicle was taken to an independent mechanic to be diagnosed. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failu... Read more
Incident date: Dec 17, 2022
I took the car in at approximately 55,000 miles (under warranty) because I was could heard a noise coming from the transmission and the vehicle was not driving correctly. The dealer flushed the transmission and did a computer update. The DEALER paperwork stated "judder from torque converter clutch." 25K miles later (now out of warranty) I get a warning light on the dash that states " transmission... Read more
Incident date: Feb 6, 2023
Windshield cracked in the winter at less than 8000 miles due to front window defroster being way too hot. Windshield continues to crack and degrade every time the defroster comes on (automatically with remote start) and has made the windshield unsafe due to impairment of visibility. Jeep denies that there is a problem, though they have been quietly replacing windshields to resolve customer compla... Read more
Incident date: Feb 6, 2023
I was entering I 24 east toward Nashville on March 3 2024 @5p. As car entered the freeway. The engine stopped. Engine light turned on pulled over on shoulder. Put in park and tried to start but would not turn over. There was still full battery power according to dash board. I had two minor incidents two weeks prior. Entering store parking lots. Engine died a low speed . 5-10 miles an hour. Vehic... Read more
Incident date: Feb 6, 2023
I purchased this bike and have not been able to ride it, due to the severity of the safety and mechanical issues the dealer failed to disclose to me. Once I got the bike home and had it inspected by a reputable mechanic, he informed me the dealer couldn’t have inspected this bike without seeing the multitude of dangerous, and illegal modifications. The brake switch was disconnected, the kickstan... Read more
Incident date: Mar 5, 2023
The contact owns a 2006 Toyota Tundra. The contact stated while driving approximately 5 MPH and making a left turn, there was an abnormal banging sound coming from the vehicle. The contact stated that the front driver’s side of the vehicle lowered unintendedly. Upon inspection, it was discovered that the front driver’s side lower ball joint had separated from the knuckle. The cause of the fail... Read more
Incident date: Mar 5, 2023
From the moment we drove off the lot, this car had had one issue after another, nearly cause me to lose my job because I couldn’t make it to work due to the car being busted. It was getting really bad MPGs, they said it’s fine. It started overheating, they said the coolant fans and radiator cap were what was wrong, for a long while now the Tire pressure management system has been ON, 24/7, my ... Read more
Incident date: Feb 28, 2023
I was driving my van and the dash board turns on and off several times. It starts to light all lights while I'm driving. It was a scary situation while im driving my vans brakes while I'm in the freeway. This has happened several times. I also had my vehicle not turn on at all It stays locked and the dash boards says come error code. My vehicle jerks randomly and feels its gonna shut off. Had to... Read more
Incident date: Feb 28, 2023
I was driving my van and the dash board turns on and off several times. It starts to light all lights while I'm driving. It was a scary situation while im driving my vans brakes while I'm in the freeway. This has happened several times. I also had my vehicle not turn on at all It stays locked and the dash boards says come error code. My vehicle jerks randomly and feels its gonna shut off. Had to... Read more
Incident date: Jul 1, 2022
In September 2022, we noticed a noise coming from under the car hood. Sounded like a thump as we accelerated. We took it to the Hyundai’s service department and was told that they couldn’t hear anything or find a problem. They changed my oil. We continued to hear a noise but thought it wasn’t a concern. In February, a fairly new tire went flat and we returned to the Hyundai service departmen... Read more
Incident date: Feb 1, 2023
My Ford Explorer had a rear suspension toe link Recall, and in December I took my vehicle to the Ford dealership to get it fixed. At that time, they did a full vehicle inspection, fixed the part, and told me everything looked great. Shortly after the service, we had a snow storm, and my SUV would fishtail in Icy/snowy conditions. Every time it'd snow, it made me so scared to drive, because I'd ess... Read more
Crash
Incident date: Feb 24, 2023
While driving in the one pedal driving mode (“iPedal”), it is possible to rapidly slow the vehicle while keeping the accelerator pedal slightly depressed, which is the expected result for this regenerative braking mode. While rapidly decelerating in this mode, however, the brake lights do not illuminate while the accelerator pedal is slightly depressed. Even though regenerative braking is act... Read more
Incident date: Feb 24, 2023
After opening my hood to check the engine oil, the main hood latch would not engage, to keep the hood down, the only thing holding the hood is secondary latch. I was over at my uncle's house when this happened and could not take the freeway home fearing that the hood might pop up while driving at a higher speed than on the city streets. When I got home, I got on my computer, and found that NIssan ... Read more
Incident date: Feb 24, 2023
Second day after purchasing the new car, WHILE DRIVING the front passenger door just swung open. I thought it was not closed properly, but it kept happening again! I took it to the dealer and was informed that they are seeing multiple cars with the same issue. It is a huge safety issue and it seems that these electronic door handles cannot handle cold and keep malfunctioning. The car is at the ... Read more
Incident date: Jan 20, 2022
NOTE: Toyota has confirmed this issue, but is unable to resolve this. When the SOS button is pressed, the DCM module is supposed to send the proper VIN number and location to the call center. The call center does not receive the proper VIN number and pulls up the wrong person / location. In my case, if an emergency occurred, they would send emergency assistance to a vehicle located in another stat... Read more
Incident date: Feb 27, 2023
My touch screen that controls the radio- heated seats-climate-maps and phone is delaminating and ghost pressing everything. It changes my maps causing a huge safety issue my heated seats the radio etc. I have no control over what is being pressed at this point.
Incident date: Feb 27, 2023
Vehicle began jerking and just stopped in middle of the road
Incident date: Feb 27, 2023
When wipers are on they will intermittently stop even when in run mode. No change in how hard the rain is coming. Causes inability to see anything. Will sometimes start back up but usually can't wait that long and chandelier to fast mode to get them moving again
Incident date: Feb 24, 2023
My car is consuming major oil. I am having to put at minimum 3 to 4 quarts of oil every 3 days. I am having major loss of power. My car has oil fouled far too many spark plugs. In the last 3 months, I have had to replace the spark plugs three separate times. Within the last 3 weeks I have replaced the following: 1. Ignition Coils 2. Valve Cover Gasket 3. PCV Valve 4. 2 separate sets of spark plu... Read more
Incident date: Feb 26, 2023
The contact owns a 2016 Nissan Rogue. The contact stated while driving at various speeds, the transmission was slipping between the lower gears. Additionally, the contact stated that the trunk open warning light was intermittently illuminated while the truck was closed. The contact also stated that while driving approximately 40 MPH, the vehicle lost motive power and stalled. The vehicle failed to... Read more
Incident date: Feb 26, 2023
The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the pedal became "spongy" and made an abnormal sound. The vehicle was taken to an independent mechanic, where the mechanic related the failure to Technical Service Bulletin: 13N02 (Brake Booster). The manufacturer was made aware of the failure and referred the contac... Read more
Incident date: Feb 26, 2023
The contact owns a 2015 GMC Canyon. The contact stated that while driving at an undisclosed speed, the power steering assist failed, and the steering wheel became difficult to maneuver. The contact was able to navigate the vehicle off the road. The power steering assist and stabili-trak warning lights were illuminated. The contact turned off the vehicle and waited 15 minutes and was able to restar... Read more