Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
LINCOLN
MKZ HYBRID
(2014) - UNKNOWN OR OTHER
Apr 6, 2023
Incident date: Mar 13, 2023
My tahoe has shut off several times. I am sometimes at a red light and it shuts off and won't turn on or itll eventually turn off but it has a ton of errors on the screen. This has happened about 6 times. Today, April 6th, it wouldn't even start. It has started at the dealership but the screens are blacked out. Also the back hatch is not working as well and it randomly happened. I just purchased t... Read more
LINCOLN
MKZ HYBRID
(2014) - ELECTRICAL SYSTEM
Apr 6, 2023
Incident date: Mar 13, 2023
My tahoe has shut off several times. I am sometimes at a red light and it shuts off and won't turn on or itll eventually turn off but it has a ton of errors on the screen. This has happened about 6 times. Today, April 6th, it wouldn't even start. It has started at the dealership but the screens are blacked out. Also the back hatch is not working as well and it randomly happened. I just purchased t... Read more
Incident date: Sep 12, 2022
The spot welds where the check arm bracket attaches at the left (driver's) door failed, causing the internal bracket to detach. Once the bracket was no longer attached to the door, any attempt to close the door was met with resistance. Instead of the check arm receding into the door, the act of closing was trying to have both the check arm and bracket recede into the door; the bracket was at ris... Read more
Incident date: Sep 12, 2022
Climate control temperature system failed and would not adjust. A clicking/snapping noise was present under the dash when attempting to control climate and defrost. Ford verified the failure of the climate control system and stated that I the original owner, [XXX], must personally pay for labor and parts to replace the climate control housing assembly to resolve the failed climate control syst... Read more
Incident date: Sep 12, 2022
Climate control temperature system failed and would not adjust. A clicking/snapping noise was present under the dash when attempting to control climate and defrost. Ford verified the failure of the climate control system and stated that I the original owner, [XXX], must personally pay for labor and parts to replace the climate control housing assembly to resolve the failed climate control syst... Read more
Incident date: Mar 8, 2023
I was making a left turn from a complete stop across traffic, and my steering wheel would not turn. I almost got hit by a car, and had to reverse quickly to keep from being hit. I was able to man handle the steering wheel to get home. I had it towed to the local dealership, and they told me it was electrical parts that would cost over $4k to repair. The dealership would not give me specifics on th... Read more
Incident date: Mar 8, 2023
In March of 2023, my 2016 Kia Sorento was stolen in Shorewood, Wisconsin as several teenagers broke the window and ripped open the ignition system. Due to a design flaw in the ignition system and no immobilizer in Kia vehicles that were created from 2011-2022, theft became very easy and a widespread problem ensued in the Milwaukee area as well as other cities in the Midwest. The vehicle was stol... Read more
Crash
1 injured
Incident date: Jan 1, 2022
The crankshaft or camshaft sensor has went out which causes it to stall or immediately die, which is a safety hazard yes the check engine light was on
Incident date: Jan 1, 2022
The crankshaft or camshaft sensor has went out which causes it to stall or immediately die, which is a safety hazard yes the check engine light was on
Incident date: Apr 5, 2023
The backup camera gets a blue screen. It was repaired via a recall, however it still occurs while backing up.
Incident date: Apr 5, 2023
This is the second time my door latch has malfunction. I'm a single parent and to keep having to come out of pocket to get the same issue fixed is a big inconvenience.The inside is broken I have to roll my window down and unlock my door from the outside just to get out of my car. This is a major safety hazard why hasn't the recalled 2012 Ford fusions been included for the door latches? I can't eve... Read more
Incident date: Mar 6, 2023
My car has had a the side detection modules fail every 1 to 2 years since I've owned the car new in 2014. The dealership has repaired it for free every time now for at least 5 times. Now that the car is not under warranty they refuse to fix it for free. This is a problem with the design and engineering of the car and it is very costly to fix. The problem will continue to occur since the manufa... Read more
Incident date: Apr 5, 2023
My car has had a the side detection modules fail every 1 to 2 years since I've owned the car new in 2014. The dealership has repaired it for free every time now for at least 5 times. Now that the car is not under warranty they refuse to fix it for free. This is a problem with the design and engineering of the car and it is very costly to fix. The problem will continue to occur since the manufa... Read more
Incident date: Apr 5, 2023
Purchased brand new 2023 Atlas Premium R line. First few weeks noticed exposed wires above pedals under steering wheel area, A/C not blowing cold air and touchscreen glitches. Took back to dealer March 2-18. They put a panel over exposed wires factory forgot. They also said they could not find anything wrong with AC or touchscreen. It was working fine, then few days later same problems followed by... Read more
Incident date: Apr 5, 2023
Purchased brand new 2023 Atlas Premium R line. First few weeks noticed exposed wires above pedals under steering wheel area, A/C not blowing cold air and touchscreen glitches. Took back to dealer March 2-18. They put a panel over exposed wires factory forgot. They also said they could not find anything wrong with AC or touchscreen. It was working fine, then few days later same problems followed by... Read more
Incident date: Apr 5, 2023
The contact owns a 2015 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle was towed to the local dealer who diagnosed that the engine was faulty and needed to be replaced. After replacing the engine, the vehicle started experiencing several engine failures. The transmission also slipped while in 6th gear. Additionally... Read more
LINCOLN
MKZ HYBRID
(2017) - SERVICE BRAKES
Apr 4, 2023
Incident date: Feb 2, 2023
The contact owns a 2016 Kia Sportage. The contact stated that while driving at 55 MPH, the vehicle caught on fire underneath the hood. The fire died down before the fire department arrived on the scene; however, there was no report filed. There were no injuries. The vehicle was towed to an independent mechanic, who informed the contact there was no fire damage; however the engine was completely d... Read more
Fire
LINCOLN
AVIATOR PHEV
(2022) - FUEL/PROPULSION SYSTEM
Apr 3, 2023
Incident date: Mar 27, 2023
Fuel neck rusted out under mount bracket causing fuel to drip on hot muffler. Fire hazard could cause a fire
LINCOLN
AVIATOR PHEV
(2022) - ENGINE
Apr 3, 2023
Incident date: Mar 27, 2023
I received a check engine light for the secondary injection system. Toyota extended the warranty but wont honor issues after 10 years, even though the truck has less than 100K miles. This is a safety issue as the trucks performance is altered and concerned about passing a car on a two lane highway. The repair can range from $2K to $4K pending on the dealer.
LINCOLN
AVIATOR PHEV
(2022) - ELECTRICAL SYSTEM
Apr 3, 2023
Incident date: Mar 27, 2023
My car has been in the shop 4 times for my blinkers not working. It has been there for almost a month in total. Most recently the dealership gave it back saying they cannot replicate the problem so they cannot fix it. However, everyone I drive my car the blinkers says its not working so I don't know how it cannot be replicated. I sent photos of the light indicating it was broken. When I reached ou... Read more
Incident date: Mar 18, 2023
After taking vehicle in for a service SRS airbag light and getting it fixed under warranty the same light has come back on.
Incident date: Mar 18, 2023
Driving on a residential street around 20 mph as we approached a stop sign , heard a loud “thump.” It appeared to come from front wheel well area. Worried we hit something we circled back around back around but there was nothing. Car began making a loud noise everyone we turned the wheel. Got the car back home (we were only a few miles away) but it is sitting slightly lower on right side i... Read more
Incident date: Mar 18, 2023
THREE TIMES NOW THE THROTTLE HAS GONE TO WIDE OPEN AND STICKS FOR ABOUT 5 SECONDS. SCARES THE LIVING CRAP OUT OF YOU.
Incident date: Mar 28, 2023
Driver captain seat head rest deployed on it’s own without an accident. Fortunately, I was sitting in the parked when it deployed….no injury just scared me. Electrical: I’ve been dealing with a parasitic drain no my battery. I have these amber lights around my light switch, around my overhead console, around my inverter power outlets in the rear and around other dash controls. You can only ... Read more
Incident date: Apr 1, 2023
The passenger occupancy sensor has failed and as a result the passenger airbag is now permanently off, as indicated on the console. The dashboard airbag and general error lights are now constantly flashing as well. The dealer indicated the failure is the mat in the seat, OBD code B1018, and there is no repair for this failure. I see there are mutiple complaints online about this same problem on 20... Read more
Incident date: Mar 31, 2023
The contact owns a 2017 Ford Escape. The contact stated that after starting the vehicle and shifting into reverse(R), the vehicle lost motive power. No warning lights were illuminated. The vehicle failed to restart and was towed to the residence. The contact had received notification of NHTSA Campaign Number 22V413000 (Power Train). The contact made a local dealer aware of the failure and recall n... Read more
Incident date: Mar 7, 2023
I have owned my Honda Insight for almost 10 years now. I bought it because it has great MPG. But this year has been horrible for it. It suddenly lost power while I was driving on the highway. Luckily I was able to move over to the side, and traffic was not too heavy at the time. Checkered Flag Honda in Virginia Beach, VA performed a TSB on it, and again two months ago, stating the exact same r... Read more
Incident date: Mar 7, 2023
I have owned my Honda Insight for almost 10 years now. I bought it because it has great MPG. But this year has been horrible for it. It suddenly lost power while I was driving on the highway. Luckily I was able to move over to the side, and traffic was not too heavy at the time. Checkered Flag Honda in Virginia Beach, VA performed a TSB on it, and again two months ago, stating the exact same r... Read more
Incident date: Mar 7, 2023
My 2008 toyota highlander gas pedal must be lose.because I barley push the gas and it takes on fast.i was driving home on the highway and the truck just died .the battery dies I couldn't turn my wheel I could not press the break
Incident date: Mar 29, 2023
The ABS system got wet and shorted out the electrical system. It seems it may have been a recall earlier that was done but obviously it has failed again. Was driving and all lights and beepers went off. My abscandvtraction control and brake sensor and cruise control and park assist and engine and brake lights are all on and it now won’t start easy. It’s a mess and at the dealer who says they w... Read more
Incident date: Mar 30, 2023
The contact owns a 2013 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to the dealer, where Technical Service Bulletin Numbers: TSB: N192287100 (Catalytic Converter and Oxygen Sensor Performance Degradation) and TSB: N192268180 (Tailpipe Emissions – Oxygen Sensor) were repaired; however, the failure recurred. The conta... Read more
Incident date: Mar 30, 2023
2020 FORD FOCUS. CONSUMER WRITES IN REGARDING UNINTENDED ACCELERATION.
Incident date: Mar 30, 2023
The ABS/HCU (Hydraulic Control Unit) failed again. This will be the 3rd HCU installed in my vehicle. The previous repair was completed 10 days ago. I have an open case with Stellantis, since the parts are on extreme backorder (3+ Months). My safety is at risk, because when this component fails, it directly impacts the ABS Brakes, Traction Control, Cruise Control, Parking Assistance, etc. The dea... Read more
Incident date: Mar 8, 2023
This amazon seller is claiming to meet Fmvss 213 safety standards on all of their product postings and paying for reviews of their products. I suspect this is a counterfeit product . Trenana 5 in 1 Baby Travel System,Baby Stroller and Car Seat Combo, Includes Quick Folding Aluminium Baby Stroller and Infant Car Seat,High View Modular Stroller with Base(Color:Khaki) https://a.co/d/jhVHveu
Incident date: Jan 15, 2021
The contact owns a 2022 Honda CR-V Hybrid. The contact stated that while driving approximately 40 MPH, the contact detected an abnormal cracking noise. The contact noticed that the moon roof had exploded and shattered without impact. There were no injuries sustained. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional... Read more
Incident date: Jan 15, 2021
My engine cut off without warning at a very busy intersection. I was stuck in busy traffic. I could not get it restarted or out of park. (I am a resident of Altavista, Va. 24517 This incident occurred in South Boston, Va.,approx. 40-45 miles from where I live.) A South Boston Policeman stopped and a fire dept. employee offered their assistance (and were very helpful). They were almost hit by ca... Read more
Incident date: Jan 15, 2021
The brake line in the middle of the car broke because it's rusty, and all brake fluid is out, vehicle not braking
Incident date: Mar 24, 2023
Continental Cross Contact LX Sport tire on my Tesla Model X delaminated at only 15,000 miles causing extensive damage.
Incident date: Mar 27, 2023
The contact owns a 2012 Ford Taurus. The contact stated that while driving at various speeds, several different warning lights were intermittently flashing on the instrument panel. The vehicle was taken to a dealer where she was informed that there were no recalls on the vehicle. The manufacturer was also notified of the failure, and the contact was provided the same information as the dealer. The... Read more
Incident date: Mar 28, 2023
I rented vehicle from Budget rent a car system. The electrical engine computer system components malfunctioned and went out while I was driving. The rental car company sold or destroyed the vehicle upon request. My safety was compromised involving me in a accident. The Nissan Dealerships in Philadelphia & Ohio confirmed several unresolved recalls. The vehicle was inspected by Nissan Dealership aft... Read more
Crash
1 injured
Incident date: Mar 27, 2023
On February 25, 2023, while slowing down as I approached an intersection controlled by a red signal light and applied my brakes which was slowing me down. My foot never moved off the brake pedal as I slowed down. Suddenly, the Jeep Gladiator "accelerated/surged" forward and stated gaining speed. Although I was applying constant pressure on the brake pedal, the vehicle never slowed down or stoppe... Read more
Crash
2 injured
Incident date: Mar 24, 2023
The contact's daughter owns a 2017 Ford Fusion. The contact stated that after starting the vehicle, the check engine warning light was illuminated. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The contact used a personal OBD reader to retrieve a DTC code for cylinder #2 misfire. The vehicle was taken to an independent mechanic, where it was dia... Read more
Incident date: Jan 25, 2021
Multiple instances of power loss in the vehicle with the warning stating that coolant temperature is too high. Car doesn't power more than 20mph in such instances and needs to be parked on the side for a restart.
Incident date: Oct 22, 2022
When driving vehicle it randomly goes into Limp mode and gives an “electronic throttle module error”. This in turns decreases the power of the vehicle significantly and causes you to move over lanes as to not cause traffic. This issue is common for a lot of Alfa Romeo Guilia owners.
Incident date: Mar 21, 2023
While driving dashboard displayed “shift to P then desired gear.” I stopped on the side of the road. Placed vehicle into park and tried to turn off the vehicle. The vehicle wouldn’t turn off, Displayed “vehicle not in park” Then I placed the vehicle into drive and the dashboard displayed again “shift to P then desired gear.” I was unable to turn off the vehicle no matter what gear I ... Read more
Incident date: Mar 19, 2023
tire size 275/80/22.5 Driving down highway 301, driver side steer tire’s side wall blew out with no warning. My motor home made a hard left, luckily no one was in that fast lane. I managed to recover control and started to head to the shoulder of the road. Before I could reach the shoulder the rim cut the tire and threw it off the rim and into the highway. This put my life , my wife and anyone... Read more
Incident date: Mar 19, 2023
tire size 275/80/22.5 Driving down highway 301, driver side steer tire’s side wall blew out with no warning. My motor home made a hard left, luckily no one was in that fast lane. I managed to recover control and started to head to the shoulder of the road. Before I could reach the shoulder the rim cut the tire and threw it off the rim and into the highway. This put my life , my wife and anyone... Read more
Incident date: Mar 20, 2023
Around mid-March 2023, with around 6,000 miles on the odometer, I noticed that the steering wheel feel becomes stiff, sticky, and jerky - generally at highway speeds after the car has been running for some time. Steering Wheel takes more force than normal to make small steering adjustments, and this leads to larger, uneven, and sometimes unsafe steering adjustments. We have owned this vehicle... Read more
Incident date: Mar 21, 2023
I'm reporting a problem that can cause the vehicle to catch on fire. During cold temperatures the heated windshield will turn on and the car will catch on fire.
Fire
Incident date: Mar 21, 2023
I'm reporting a problem that can cause the vehicle to catch on fire. During cold temperatures the heated windshield will turn on and the car will catch on fire.
Fire