Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 19,021 complaints for LINCOLN

Incident date: Apr 22, 2023

On May 16, 2023 I was slowly driving out of a market parking lot when the car suddenly accelerated, full throttle, and speeded across the street (Colusa Avenue, Berkeley, CA), crashing head on into a fence. Immediately after the crash, the dashboard displayed the following: "Check Engine (!) A malfunction in the electronic control of the engine, throttle, or automatic transmission has been detec... Read more

Crash 1 injured

Incident date: Aug 30, 2022

There is an issue with the oil plug. Constantly leaking oil. I have spoken to several other individuals who have the same problem. The oil leaks can cause a completely empty oil compartment resulting in a blown motor. Walmart super center brought it to my attention. Also, the Kia dealership was notified that the oil was leaking at the time of service but did not seem concerned. The oil light wil... Read more

Incident date: May 20, 2023

Honda has been unable to correct the following recalls on my vehicle. For Recall #1, my vehicle does not have (nor has it ever had) a tonneau cover. My first attempt to clear this recall through Honda was on 17 May 23. They have not cleared it. For Recall #2, I took the vehicle to a Honda dealership on 24 Apr 23 (see attached documentation). The recall is not yet cleared, yet the system works... Read more

Incident date: May 4, 2022

The wire Harness in hatch where it meets in the boot wires break from using hatch 2010 to 2020 all models and can cause camera wiper brake lights reverse lights plate lights and tail lamps and unlock and lock button not to work on hatch the wires break from normal use on all models and it can cause a spark and start a fire

Incident date: May 21, 2023

Brake lights do not illuminate when using the Regenerative Braking System in the Kia EV6. The vehicle is fitted with a 'one-pedal-driving' system that allows the vehicle to slow down and stop without actuation of the brake pedal. When using this system, the vehicle can decelerate rapidly and to a complete stop, however the brake lights do not illuminate unless the drivers foot is completely remov... Read more

Incident date: Mar 15, 2023

The contact’s husband owns a 2012 Mercedes-Benz ML350. The contact received notification of NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The dealer was contacted, and the vehicle was taken to the dealer where the vehicle remained. The contact stated that the manufacturer had exceeded a reasonable am... Read more

Incident date: Jan 10, 2023

The contact owns a 2017 Kia Soul. The contact stated that while driving at various speeds, the vehicle would not properly accelerate. The check engine warning light remain illuminated, and the vehicle stalled. The vehicle was towed to the local dealer to be diagnosed and the contact was informed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was no... Read more

Incident date: May 2, 2023

The ABS and Traction lights intermittently come on and blink non stop. Also, a "Service Antilock Brake System" and a "Service Electronic Braking System " message scrolls through the dashboard screen with an audible alarm. The truck was inspected on September 2nd of 2020 and parts 05400701- Control unit, Brake anti-lock hydraulic and part 68143491AA- Control Antilock Braking System were replaced un... Read more

Incident date: Dec 1, 2022

The contact owns a 2003 Toyota Camry. The contact stated that the vehicle was taken to the dealer for service and the mechanic informed her that the subframe, muffler, the brakes, and the gas tank were extremely corroded. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 206,000.

Incident date: Apr 1, 2023

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact h... Read more

Incident date: Apr 1, 2023

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light illuminated, and the contact became aware that the coolant level was low. The vehicle was taken to an independent mechanic and the contact was informed that cylinder #2 and #3 were misfiring, and that coolant had leaked into the engine and that the engine needed to be replaced. The dealer was contacted and ... Read more

Incident date: Apr 1, 2023

Incident date: May 21, 2023

O.I.N. 11523223 05/22/2023 1. Lighting Control Module: Failure 2nd time. 2.Couldn't see where I was traveling. 3. No. 4. Yes. Inspected by myself, a Mechanic and Trouble Shooter. 5. Yes. Prior to the failure, the headlamps began flashing on and off. Previously the taillights failed. No warning. Lighting Control Module Defective. Replaced Module per Recall... Read more

Incident date: Mar 13, 2023

The contact owns a 2013 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle made rattling sounds. The vehicle was taken to the dealer, where it was diagnosed that the lifters and camshaft needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotl... Read more

Incident date: May 20, 2023

In the morning of Jan 28th, I drove this car off highway(North bound MoPac) to the ramp to frontage road to 360 in Austin TX. the vehicle lost control out of sudden and crashed to the left side of the road. the accident caused total loss of the vehicle but luckily a>the passages and the the driver on the car are OK. b>no other vehicle was involved . As the drive of this vehicle , I feel the c... Read more

Crash

Incident date: May 15, 2023

Front axle begins popping and making metal to metal noises when hitting bumps and or turning. We took it to the shop and they found the nuts to the U-bolts that hold the leaf springs to the front axle had begun backing off and were out of torque spec. Upon receiving the truck back the front end no longer made this noise. Approximately 8 months later we are hearing the same metal on metal and poppi... Read more

Incident date: May 15, 2022

My car was in an accident that ended up being a total loss. Major damage to both driver and passenger sides. No air bags deployed at all. Hit two trees doing 65 mph

Crash 1 injured

Incident date: Apr 6, 2023

The contact owns a 2019 Ford F53. The contact stated while driving at an undisclosed speed, the vehicle drove over a bump in the roadway and started shaking significantly, from side to side. As a result of the failure, the contact depressed the brake pedal to diminish the wobbling of the vehicle. The contact stated that the failure recurred without warning. The dealer was notified of the failure a... Read more

Incident date: Apr 6, 2023

The transmission downshifts when you are cruising along at higher speeds and then won't shift back up. It is jerky when it shifts. It turns over for an extended period when starting. A part has been ordered by the dealership since Sep 2022.

Incident date: Apr 6, 2023

The contact owns a 2013 Kia Optima. The contact stated that while driving at an undisclosed speed, the vehicle was jerking and then lost motive power. Several unknown warning lights were illuminated. Additionally, the brake lights remained illuminated while the vehicle was turned off. The vehicle also experienced phantom braking while driving. The vehicle was taken to an independent mechanic, who ... Read more

Incident date: May 14, 2022

My MKZ suddenly cut off without warning lamps or messages at highway speed. There was a very quick shudder and all power lost. After pulling onto the road shoulder and waiting a few minutes, it restarted and drove normally. I stopped about 15 minutes later and switched it off. When returning to the vehicle, it would not start. I had it towed to a garage where it has been for 6 weeks. They have bee... Read more

Incident date: Apr 2, 2023

Incident date: Apr 17, 2023

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that she noticed a burning odor while operating the heating system. The contact then stated that she noticed smoke coming through the vent. No warning lights were illuminated. The contact stated that she was concerned for her safety. The vehicle was taken to an independent mechanic where no failure could be determined. The dealer nor ... Read more

Incident date: Jan 1, 2023

There is the second time we have a transmission failure for the 2014 Honda Civic . Even though my car vin is not shown in recall notice, there is a general recall for 2014-2015 honda civic/accord. Earlier I had another Honda which also had a transmission failure when my daughter was driving. Fortunately , there was no accident . I wrote to the American Honda to take back the car as we felt ... Read more

Incident date: Jan 1, 2023

On or about January 2023, I noticed the airbag light come on my vehicle's dashboard. I didn't notice anything else that may have suggested what was wrong or what caused the light to come on. On February 6, 2023, I took the car to a Ford dealership to be inspected (the car had less than 60,000 miles and was about 6 years old at the time). After an inspection, I was told that the "Restraint Contr... Read more

Crash

Incident date: May 10, 2023

I was driving the vehicle as normal and stopped at a Red Traffic Light. I attempted to drive when the light changed to green. The car stuttered, the dashboard lights flashed and the car shut down. - Multiple attempts to re-start failed. No prior warning lights etc. Car just return from Dealer to address Recall Issues etc. Dealer made comments on Brake Maintenance etc which was then serviced. No... Read more

Incident date: May 16, 2023

Vehicle will not go over 40 MPH, struggles to pick up speed, has been in the shop on numerous occasions for the same issue after a manufacturer recall notice has been repaired R22A1 has been completed.

Incident date: May 17, 2023

The contact owns a 2017 Lincoln MKZ Hybrid. The contact stated that while his wife was driving at 70–75 MPH, there was white and black smoke coming from underneath the hood. The vehicle stalled and made an abnormal sound. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who informed the contact that the timing chain malfunctioned inside the engine, which caus... Read more

Incident date: May 12, 2023

The contact owns a 2016 Chevrolet Silverado 1500. The contact stated that while her husband was driving at an undisclosed speed, the vehicle made an abnormal sound. Additionally, while shifting gear, the vehicle lunged forward. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact stated that the vehicle failed to accelerate or reverse. An independent mechanic ar... Read more

Incident date: May 12, 2023

The contact owns a 2015 Jeep Cherokee. The contact stated that the while driving at approximately 60 MPH, she heard a loud explosion sound and the vehicle slightly lifted off the ground. The contact then stated that she was able to veer the vehicle off the exit while decelerating to approximately 40 MPH. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it ... Read more

Incident date: May 16, 2023

The steering is sticky. When this issue is happening, the car will not drive in a straight line without the driver actively trying to hold it in place but in trying to hold it in place, the steering sticks and you have to give it a slight jerk of the wheel to get it out of the correction. It's a constant battle with the steering. Any lengthy turning (on-ramps, etc) results in the steering holdi... Read more

Incident date: May 14, 2023

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reas... Read more

Incident date: May 2, 2023

When I put my truck in gear from park it makes a loud banging noise. Also, my transmission makes loud noises when shifting into various gears. When using cruise control the other day the transmission violently jerked my truck as it was downshifting. I thought the transmission was going to break. I've taken it to the dealership multiple times and they say the transmission has "slack" in it. No... Read more

Incident date: Mar 13, 2023

The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool... Read more

Incident date: May 9, 2023

PTU failed at 81000 miles and needs to be replaced. This repair is estimated to cost me $3400 and happened after just completing regular maintenance on the vehicle. When the Service AWD light came on the vehicle swerved on its own into another lane and could have caused an accident.

Incident date: Apr 26, 2023

My hybrid vehicle lost speed on the highway while going approximately 60 mph. The engine light started blinking. The battery charge icon started decreasing. I was able to exit the highway and pull into a parking lot. After 20 minutes, my car turned on and the battery icon showed it was charged. I drove to the dealership and after having my vehicle in the shop for several days. I forwarded an ... Read more

Incident date: May 6, 2023

The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact ... Read more

Incident date: May 8, 2023

Both my ABS module and HCU are out. The parts cannot even be ordered till late August 2023, my truck only as 17K miles on it. This is very much a safety issue, both of the units control the ABS system and the traction control.

Incident date: Oct 31, 2022

The contact owns a 2019 Tesla Model S. The contact stated while driving 76 MPH with the adaptive cruise control activated, the vehicle experienced phantom braking and decelerated to 45 MPH. The contact stated that the cruise control function then activated and operated as designed and the vehicle then regained speed and accelerated to the desired speed. The failure occurred twice within 20 miles. ... Read more

Incident date: Mar 21, 2023

Shannon bell private dealer is selling this car with a unrepairable cv axel. I purchased it and di my home work he rolled the miles back. He's falsely advertising it as clean tie and 190 something miles. That's even less then when I had it. Air bag lights are on and he unplugged the wires along with seatbelt so the lights don't show.

Incident date: May 1, 2022

Excessive oil consumption. Currently uses 1.2 quarts per 1,000 miles

Incident date: Apr 25, 2023

The contact owns a 2007 Nissan Sentra. The contact stated that when the vehicle was taken to an independent mechanic for a routine oil change, the mechanic informed her that during the test drive, the brake pedal was depressed but failed to respond, and was depressed to the floorboard. The contact stated that the mechanic used the parking brake to prevent the vehicle from crashing inside the shop.... Read more

Incident date: Apr 2, 2023

The vehicle was parked, not running in a shopping center. The trunk was open and I was putting groceries into the trunk. The trunk started to close while I was leaning inside loading groceries. The trunk did reverse up only after it hit my back, quite hard. This has happened to me three times, each time injured a part of my body. No sounds were made to alert me the trunk was closing while l... Read more

1 injured

Incident date: May 1, 2023

None responsive throttle, driving on highway and engine loses power and loses all throttle response causing rapid slowing to traffic behind the vehicle. No warning lamps and CEL’s. Problem occurs at random times with no CEL or warning.

Incident date: Apr 30, 2023

Panarama roof/front windshield leaks water. It sometimes drips through the dash and the electronics and may start to affect systems. This item has been addressed two times by the dealer, but the problem persists. Repaired 8/23/19, 3/30/19. Problem persists today. The truck is out of warranty now dealer will no longer address without Ford corporate involvement.

Incident date: May 1, 2023

Transmission- Shift Solenoid EVAP- Purge Valve Forward Collision- goes off when nothing is in front of the vehicle

Incident date: May 1, 2023

Had to replace all lug nuts. They were destroyed when the tire was changed. The mechanic showed me that the lug nut was swollen.

Incident date: Mar 25, 2023

At the beginning of March 2023, I observed that the white paint on the roof top is peeling off. Since Hyundai sent a extended warranty at the end of last year I took it to the dealership when I went for fixing a recall (Anti-theft software upgrade). They said that they don’t do paint job and asked me to call Hyundai US. Hyundai US said that the dealership is supposed to coordinate with a body sh... Read more

Incident date: Apr 28, 2023

The brand new car, not even a month in use, turned itself off in the road. Gave several error message. I turned back on and drive several miles again when it turned it self off again, showing the same error messages. A towing truck took it to the dealership Miami Lakes Automall on Wednesday 5/26 no body in service department answers my calls to give me information on my car

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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