Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Apr 14, 2022
The contact owns a 2016 Ford F-150. The contact stated while attempting to open the driver’s side front door from inside the vehicle, the door failed to open. The contact attempted to open the passenger’s side front door from inside the vehicle and the door failed to open. The contact called a family member to open the doors from outside the vehicle. The dealer was not contacted. The contact s... Read more
Incident date: Jul 14, 2023
“Phantom Braking”. Driving on the interstate approximately 75 mph using cruise control, auto steer, not auto pilot. Within a span of three hours today we experienced at least six episodes of the car emergency braking for apparently no reason. Immediately going from 75 to 40 mph. Thankfully no one was close behind us. We finally stopped using the cruise control. Now afraid to use it at all.
Incident date: Jul 27, 2019
The contact owns a 2018 Land Rover Discovery. The contact stated while driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was taken to the local mechanic and the engine sensor was replaced; however, the failure persisted. The vehicle was taken back to the to the local mechanic who diagnosed the vehicle and determined that the engine needed to be repla... Read more
Incident date: Jul 13, 2023
When vehicle comes to a complete stop once auto stop engages vehicle turns off completely. Unable to start again after many attempts. Vehicle always needs to be towed back to the dealership.
Incident date: Jun 28, 2023
The contact owns a 2022 Jeep Compass. The contact stated that the instrument panel and display screen was very dim, reducing driver visibility. The contact stated that there was condensation built up around the windows during rainy weather, causing an abnormal odor inside the vehicle. The contact stated that the condensation reduced the visibility while driving. The contact called the dealer and s... Read more
Incident date: Dec 12, 2022
A message appeared on the dashboard indicating a "Critical Electrical Failure" and "Park Safely" when I turned the key to start the car. This car is a plug-in e-hybrid (my 3rd of this model) and I always assumed that in case of a major failure, I could either use the engine or the electric propulsion system. This was not the case. Although the instruments had power the transmission could not be ... Read more
Incident date: Dec 12, 2022
A message appeared on the dashboard indicating a "Critical Electrical Failure" and "Park Safely" when I turned the key to start the car. This car is a plug-in e-hybrid (my 3rd of this model) and I always assumed that in case of a major failure, I could either use the engine or the electric propulsion system. This was not the case. Although the instruments had power the transmission could not be ... Read more
Incident date: Dec 12, 2022
A message appeared on the dashboard indicating a "Critical Electrical Failure" and "Park Safely" when I turned the key to start the car. This car is a plug-in e-hybrid (my 3rd of this model) and I always assumed that in case of a major failure, I could either use the engine or the electric propulsion system. This was not the case. Although the instruments had power the transmission could not be ... Read more
Incident date: Jul 24, 2023
The contact owns a 2016 Ford Focus. The contact stated while driving at various speeds, there was a whining sound coming from the transmission with the "Transmission Fault" message displayed. The cause of the failure was not yet determined. Additionally, the vehicle had experienced an oil leak and was taken to the local mechanic who diagnosed that the chain gasket was faulty and needed to be repla... Read more
Incident date: Jul 24, 2023
The exact issue was reported for 2011-13 Honda OdesseY Models, All TRIMS and HONDA was issued a extended warranty for those vehicles and Honda is denying the same warranty extension for 2016 Honda Odessey models. The details are published in Service Bulletin 13-081 , which says
Incident date: Jul 3, 2023
UNKNOWN. AC stopped working. According to repair shop, alternator belt sliced through the aluminum housing tube and Freon cannot be recharged . It needs total rebuild/reroute of AC tubing as The position and location of alternator belt is too close to the aluminum housing/tubing for cooling system. This is a bad build/design. When it’s really hot outside this is very dangerous for all passengers... Read more
Incident date: Jul 3, 2023
UNKNOWN. AC stopped working. According to repair shop, alternator belt sliced through the aluminum housing tube and Freon cannot be recharged . It needs total rebuild/reroute of AC tubing as The position and location of alternator belt is too close to the aluminum housing/tubing for cooling system. This is a bad build/design. When it’s really hot outside this is very dangerous for all passengers... Read more
Incident date: Jun 19, 2023
Vehicle stopped when changing from battery power to gasoline. Unable to drive. Not charging the Lithium battery therefore, I experienced 3 similar incidents with this vehicle. The first one on 02/15/22. The vehicle was towed to Bommin Chevrolet in Florida City, FL. This time it was under warranty. The second time 01/02/23 while on the road similar thing happened, again was towed to Tropical ... Read more
Incident date: Jun 23, 2023
The entire dashboard set of alarm lights go ON as soon as the vehicle starts. The speedometer stops working, the hand break light is on so it appears as it actually activates it and it slows the vehicle impacting drivability, the radiator fan is constantly working, the 4WD mode is activated by default also impacting drivability, impossible to see if the car is overheating, and it could very well b... Read more
Incident date: May 31, 2023
my car got stolen and have had really bad service on kia end i got insurance to pay for most would like at least my 500.00 debuctable back
Incident date: Jun 1, 2023
The contact owns a 2022 Kia EV6. The contact stated that the vehicle was purchased new; however, upon attempting to unlock the vehicle to drive a week later, the vehicle failed to unlock. The vehicle was towed to the dealer, where the battery was replaced; however, the failure recurred a year later. The contact stated while driving 40 MPH, a message advising to pull over and to immediately stop th... Read more
Incident date: Mar 23, 2023
I’ll start by saying my car is impeccably maintained at the Honda dealership! I have reached out to Honda and even emailed the hard of Honda motor corp in Japan and my cars problems. In the last 16 months my car has trouble starting , failed to start on several times , and for [XXX] reason the battery charging issue light comes on , as well as forward control warning light . It began last sprin... Read more
Incident date: Mar 23, 2023
I’ll start by saying my car is impeccably maintained at the Honda dealership! I have reached out to Honda and even emailed the hard of Honda motor corp in Japan and my cars problems. In the last 16 months my car has trouble starting , failed to start on several times , and for [XXX] reason the battery charging issue light comes on , as well as forward control warning light . It began last sprin... Read more
Incident date: Jun 1, 2023
This concerns a recall issued. Audi issued a recall/reimbursement for transmission failure. Mine failed. Car stopped in the middle of roadway. I had transmission repaired before recall was issued. I have attempeted reimbursement and am denied by audi due to my vehicle being a theft recovery. However they have performed multiple recalls on this vehicle since I have owned it with the theft recovery... Read more
LINCOLN
CORSAIR PHEV
(2022) - UNKNOWN OR OTHER
Jul 24, 2023
Incident date: Jul 22, 2023
The interior doors on my car are wrapping and the drivers door arm rest is broken on the inside. I see plenty of complaints on this model with the same problems and there should be a recall done. My car only has 44,261 miles and is well maintained. I was told by the dealer that my extended warranty does not cover the inside doors . He broke it down to the door trim its not the trimp it's the do... Read more
LINCOLN
CORSAIR PHEV
(2022) - ENGINE
Jul 24, 2023
Incident date: Jul 22, 2023
We purchased a 2019 Chevrolet Colorado December 2022. Beginning in January 2023 to current month July 2023 the vehicle has been at the dealership 4 times for the same occurrence: SERVICE STABILITRAK and ENGINE POWER IS REDUCED A warning “ding” sounds (the same noise as seatbelt, door ajar, etc) simultaneously with the messages “SERVICE STABILITRAK” and “ENGINE POWER IS REDUCED” The ve... Read more
Incident date: Jan 26, 2023
Actuator in left sliding door went out so now the door will not close or latch unless it’s unplugged… however still will not lock. Now the right side is doing the same.
LINCOLN
MKZ HYBRID
(2017) - ELECTRICAL SYSTEM
Jul 21, 2023
Incident date: Mar 15, 2023
Driving in rain and multiple systems failed at once without any reason. Car indicates brake systems, lane assistance, power steering, collision mitigation, stability control, etc all indicate problems. No reason for it to all go out at once.
LINCOLN
MKZ HYBRID
(2017) - ENGINE
Jul 20, 2023
Incident date: Jul 19, 2023
My 2015 Hyundai Tucson (62,000 mi) has been having issues of late, I’ve been to my mechanic several times and the last 2 times my car was completely out of oil. There weren’t any warning lights and I just felt it was running “weird.” Now I’m told there us a risk of the engine seizing, catching fire, etc. and I have to constantly check the oil. I’m a senior citizen, so this isn’t ... Read more
LINCOLN
MKZ HYBRID
(2012) - POWER TRAIN
Jul 20, 2023
Incident date: Jul 18, 2023
Driving on the highway and the car stalled. Was told to pull over due to loss of power with a red turtle on the screen. This has been happening to allot of people. Barely had time to get over. There was a recall software update to provide warning, but that just gives warning but does not fix the issue as its a transmission problem. Now check engine light is on and has to go to dealer
Incident date: Aug 1, 2022
The contact owns a 2007 Workhorse W22. The contact stated that while driving at an undisclosed speed, the driver's and passenger's window panels fogged up, causing the contact to not be able to see the roadway. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 54,000.
Incident date: Aug 1, 2022
Windshield trim piece (passenger side) detached from vehicle while travelling at 40 mph.
Incident date: Jul 3, 2023
Subject: Safety Concerns with Subaru Solterra - Urgent Attention Required I hope this message finds you well. I am writing to express my serious concerns regarding the safety issues I am experiencing with my newly purchased Subaru Solterra 2023 Touring. Despite my enthusiasm for the vehicle, the problems outlined below have caused me considerable distress and are posing significant risks to both ... Read more
LINCOLN
MKZ HYBRID
(2012) - ELECTRICAL SYSTEM
Jul 19, 2023
Incident date: Jul 7, 2023
The contact owns a 2015 Hyundai Elantra. The contact stated that while driving at various speeds and making right or left turns, the vehicle inadvertently shut off. After restarting the vehicle, the vehicle operated as designed. The contact stated that failure also occurred while driving straight. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of t... Read more
Incident date: May 1, 2023
The contact owns a 2024 Cadillac Lyriq. The contact stated while driving undisclosed speeds, the instrument panel went blank for approximately 3-seconds. While driving in the driveway, the brakes applied aggressively. While approaching a stop light, the collision detection system engaged, and the front driver's side seat was shaking. The contact stated that the brakes then locked up. Additionall... Read more
Incident date: Jul 14, 2023
The contact owns a 2021 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 23V040000 (Electrical System) and 23V312000 (Structure) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 40 ... Read more
Incident date: Jul 14, 2023
The contact owns a 2021 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 23V040000 (Electrical System) and 23V312000 (Structure) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 40 ... Read more
Incident date: Jun 17, 2023
The contact owns a 2017 Kia Forte. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the mechanic retrieved DTC codes: P0017 and P0014. Additionally, metal shavings were found inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The ma... Read more
Incident date: Jul 1, 2023
The contact owns a 2011 Mini Cooper Clubman. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer wa... Read more
LINCOLN
CORSAIR PHEV
(2022) - VEHICLE SPEED CONTROL
Jul 17, 2023
Incident date: Jul 17, 2023
My 2017 Jeep Grand Cherokee “electric stability control” warning light appears on the dashboard. My vehicle accelerates/decelerates unexpectedly. With young children in my vehicle daily, this continued incident puts my family at risk. After inspection from my Jeep/Dodge dealer, a faulty transfer case has been identified as the issue.
LINCOLN
CORSAIR PHEV
(2022) - ENGINE
Jul 17, 2023
Incident date: Jul 4, 2023
Driving and car no longer would accelerate, this could have been very dangerous had I been traveling on a fast paced road/highway and even more concerning with my child in the car. oil pressure light and check engine light came on simultaneously when this issue happened. Car was immediately turned off in hopes of not damaging the engine. There was no warning of any type of issue with the car. ... Read more
Incident date: Jul 15, 2023
This vehicle has had an excessive amount of problems. The electrical system seems to be failing after much maintenance. Determining if there is an electrical short. The car alarm randomly goes when not triggered. The entertainment panel randomly adjusts volume settings and turns on and off on its own. The sunroof has opened and not closed back due to electrical issue. The gas gauge does not add th... Read more
Incident date: Jul 14, 2023
The contact owns a 2013 Land Rover Range Rover Sport. The contact stated while driving 35 MPH, the vehicle lowered significantly and started bouncing. The contact stated that she depressed the brake pedal and veered to the side of the road. The contact stated that she pressed the air suspension button and the vehicle raised slightly. The contact was able to drive to her destination 15 MPH. The veh... Read more
Incident date: Jul 14, 2023
The trailer brake controller on the vehicle is defective and keeps connecting and disconnecting. It's a known issue to the manufacturer as shown in service bulletin #6379278 image attached. The manufacturers solution is to contact the trailer manufacturer for instructions on how to disable the solar charge controller. I have done this but the trailer manufacturer (Grand Design) will not provide me... Read more
Incident date: Jan 2, 2023
On March 22, 2023, my wife and I purchased a new 2023 GMC Sierra 3500 Denali from Coast Buick GMC. Before purchasing, we asked the salesman if it had adaptive cruise control and lane keep assist, and he said yes and showed us the buttons and explained how they worked. We purchased the truck because it had these features. Four days later, on a trip out of town, we found that the adaptive cruise con... Read more
Incident date: Jan 2, 2023
The contact owns a 2019 Honda Odyssey. The contact stated that after picking up the vehicle at the dealer, the contact examined the vehicle and the rear passenger’s side sliding door opened and failed to close securely. The vehicle was diagnosed but no cause for the failure was found. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 115,... Read more
Incident date: Jan 2, 2023
The cluster display on my vehicle is dim too non visible in full sunlight , daylight operating conditions . Automatic display functions turned off and manual brightness adjusted full, yet the dim to non existent backlight does not change. I been told this is a problem and FCA engineers are looking at, but at what priority. It seems that more and more of these complaints are showing up. There needs... Read more
Incident date: Jul 14, 2023
The contact owns a 2018 Infiniti Q50. The contact stated that the back-up camera was flickering while in use. The contact stated that over time, the back-up camera screen had gone blank and failed to operate as needed. Upon investigation, the contact discovered NHTSA Campaign Number: 19V654000 (Back Over Prevention) which she linked to the failure. The dealer was not made aware of the failure. The... Read more
LINCOLN
MKZ HYBRID
(2014) - FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
Jul 14, 2023
Incident date: Jan 7, 2023
The contact owns a 2019 Honda Pilot. The contact stated that while driving at 35 MPH, the vehicle came to a complete stop. The contact attempted to accelerate, and the vehicle stalled while making an unusual sound. The vehicle was taken to the dealer, where it was diagnosed with a faulty fuel pump. The contact was informed that the upper high-pressure fuel pump needed to be replaced; however, the ... Read more
Incident date: Jul 13, 2023
So this is not related to a specific incident, more long term. The throttle response in this vehicle is downright dangerous. MAny of times I feel like I am going to cause an accident. The throttle response is so laggy and jerky that off the line it seems to hesitate for almost 2 seconds. Light turns yellow? Good luck, it will barely downshift and get moving before it turns red. Sometimes the... Read more
Incident date: Jul 13, 2023
Vehicle exhibited a loud bang from the engine compartment followed by a ticking noise from the engine and loss of power while highway driving in a remote rural area. Check engine light did illuminate. Vehicle was subsequently towed and issue was diagnosed by an independent repair shop as a failure of an active fuel management valve lifter and was repaired. Approximately 10,000 miles later while ... Read more
LINCOLN
AVIATOR PHEV
(2023) - ENGINE
Jul 12, 2023
Incident date: Jul 6, 2023
The rear camera is janky, the collision alert fires off at random times, and now, the main safety issue! Received a huge red triangle on the HUD and NAV screen stating that the "vehicle is shutting down" and then poof, the damn thing shut down immediately without warning. The message was on the HUD and NAV for about a second and a half and it died. The rear camera is janky, the collision alert fi... Read more
LINCOLN
AVIATOR PHEV
(2023) - POWER TRAIN
Jul 12, 2023
Incident date: Jul 6, 2023
The rear camera is janky, the collision alert fires off at random times, and now, the main safety issue! Received a huge red triangle on the HUD and NAV screen stating that the "vehicle is shutting down" and then poof, the damn thing shut down immediately without warning. The message was on the HUD and NAV for about a second and a half and it died. The rear camera is janky, the collision alert fi... Read more
LINCOLN
AVIATOR PHEV
(2023) - STEERING
Jul 12, 2023
Incident date: Jul 6, 2023
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 21V316000 (Structure), 21V537000 (Suspension), and 19V435000 (Suspension). The contact stated while driving 35 MPH, the steering wheel became stiff. The power steering warning light was illuminated. The vehicle was steered to the side of the roadway. The vehicle was restarted and returned to normal ... Read more