Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Feb 2, 2023
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The warning light turned off after refueling the vehicle with fuel. The failure persisted and had gotten worse with the check engine warning light remaining illuminated. The vehicle was taken to a certified mechanic and the fuel pump was replaced. The check engine warning light remained ill... Read more
LINCOLN
CONTINENTAL
(2017) — TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Apr 13, 2023
Incident date: Apr 13, 2023
2014 HONDA CR-V. CONSUMER WRITES IN REGARD TO DEFECTIVE TIRE PRESSURE SENSOR.
LINCOLN
CONTINENTAL
(2020) — LATCHES/LOCKS/LINKAGES
Apr 12, 2023
Incident date: Aug 12, 2022
The contact owns a 2017 Ford F-350. The contact stated that while reversing into the parking space, the rear-view camera image turned dark, and the rear tailgate erroneously unlatched, causing the tailgate to open and struck a pole. During the failure, the rear tailgate was damaged. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure. The contact was inform... Read more
Incident date: Feb 14, 2020
Car accident with full left side impaction door will not open doors will not open and I was not able to move out of my seat and yet I was stuck behind the steering wheel behind smashed impacted buckled, steering wheel did not deploy the airbags
Crash
Incident date: Feb 14, 2020
The map light on the front passenger side would intermittently turn on while driving. This was concerning at night as it was quite distracting. It required driver intervention when operating the vehicle alone and limited visibility in the cabin at night while driving.
Incident date: Feb 14, 2020
The map light on the front passenger side would intermittently turn on while driving. This was concerning at night as it was quite distracting. It required driver intervention when operating the vehicle alone and limited visibility in the cabin at night while driving.
Incident date: Sep 1, 2022
Flat tire. Right rear. Outside sidewall separated. Hankook tire,185/65R15 88H, DOT 1T&DF 1B HO 4222, H436 19477.
Incident date: Sep 1, 2022
Flat tire. Right rear. Outside sidewall separated. Hankook tire,185/65R15 88H, DOT 1T&DF 1B HO 4222, H436 19477.
Incident date: Apr 7, 2023
Parking brake shows need service as is stuck on. I haven't used the parking brake. This is the 2nd time this has happened. Had it in and repaired once. Always sticks while driving on a trip.Smells like something is burning and I believe this to be a safety issue especially since its the 2nd time it has happened.
Incident date: Apr 7, 2023
The contact owns a 2013 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not e... Read more
Incident date: Mar 23, 2023
On long, straight interstate highway roads where speed limit is 80mph in GOOD to EXCELLENT weather and visibility conditions the vehicle on average would apply emergency braking at least 10x per 1,000 miles when no hazard or obstruction was present. This was often caused by asphalt color changes, slight hills, or shimmer in the distance…all of which are normal conditions for average driving. If ... Read more
LINCOLN
CORSAIR PHEV
(2022) — STEERING
Apr 10, 2023
Incident date: Apr 6, 2023
Car shuts off while driving.Will start up when fuel gauge gets power also windows ,radio,lightening work airbag light&service engine soon light on
Incident date: Apr 7, 2023
Driver side strut popped through housing, and penetrated front hood. Confirmed by Hyundai dealer on 10 April 2023, and also confirmed by another mechanic - which will make the repair, on 10 April 2023. No warning lamps. Alerted by rattling/rubbing/popping noise that occurred soon after taking the car to a Hyundai dealer in Springfield, VA to resolve a safety recall anti-theft matter. Mileage ... Read more
Incident date: Apr 8, 2023
The control arm that holds my tire in place completely broke apart. It looks like the ball joint severed from the rest of the unit. I didn’t hit anything - not even a pot hole. I was driving in a residential area going 25 mph. I thought my tire went flat so I checked the car and didn’t see anything. I continued to drive the car and turned on the main road and my car almost veered me into ... Read more
Incident date: Apr 8, 2023
While driving in normal conditions most, if not all, of the van's dash warning lights lit up, the van came to a stop on its own (without input from driver) in the middle of the street, put itself in park and would not shift into drive again. This happened in the middle of the street and before it could be moved onto the shoulder. The battery had to be disconnected to allow the computer/electrica... Read more
Incident date: Mar 1, 2022
The contact owns a 2019 Ford F-250. The contact stated while driving 70 MPH over a bump in the roadway, the vehicle experienced the death wobble. The contact stated no warning light was illuminated. The contact slowed down to regain control of the vehicle. The contact was able to continue driving to his destination. The contact called the local dealer and made them aware of the failure. The vehicl... Read more
Incident date: Sep 12, 2022
Transition stalls when cold
Incident date: Sep 12, 2022
Camshaft broken due deficiency on quality of the product, they have a recall of many cars but for casualty my car is not on the list, va don’t want to fix it and now I have to spend mor than 5500
Incident date: Sep 12, 2022
Climate control temperature system failed and would not adjust. A clicking/snapping noise was present under the dash when attempting to control climate and defrost. Ford verified the failure of the climate control system and stated that I the original owner, [XXX], must personally pay for labor and parts to replace the climate control housing assembly to resolve the failed climate control syst... Read more
LINCOLN
MKZ HYBRID
(2014) — SERVICE BRAKES, HYDRAULIC
Apr 6, 2023
Incident date: Mar 13, 2023
The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving approximately 5 MPH, the power steering failed. The contact stated that the ABS and traction control warning lights were illuminated. The contact stated that she stopped the vehicle and turn off and restarted several times and the vehicle regained normal functionality. Additionally, the contact stated that the brake pedal... Read more
LINCOLN
MKZ HYBRID
(2014) — POWER TRAIN
Apr 6, 2023
Incident date: Mar 13, 2023
When shifting from Drive to Reverse there is a delay ranging from 4-15 seconds before it engages. I have not been able to identify what it is that makes the delay more or less, but there is always a delay. I usually need to back into my driveway, so pulling past it and then selecting Reverse results in one bump (into Neutral) after several seconds. If the throttle is applied the engine rpm will... Read more
LINCOLN
MKZ HYBRID
(2014) — ELECTRICAL SYSTEM
Apr 6, 2023
Incident date: Mar 13, 2023
My tahoe has shut off several times. I am sometimes at a red light and it shuts off and won't turn on or itll eventually turn off but it has a ton of errors on the screen. This has happened about 6 times. Today, April 6th, it wouldn't even start. It has started at the dealership but the screens are blacked out. Also the back hatch is not working as well and it randomly happened. I just purchased t... Read more
Incident date: Apr 5, 2023
The contact owns a 2017 Lincoln Navigator. The contact received notification of NHTSA Campaign Numbers: 22V150000 (Service Brakes, Hydraulic) and 22V648000 (Visibility, Electrical System); however, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The ma... Read more
Incident date: Apr 5, 2023
Purchased brand new 2023 Atlas Premium R line. First few weeks noticed exposed wires above pedals under steering wheel area, A/C not blowing cold air and touchscreen glitches. Took back to dealer March 2-18. They put a panel over exposed wires factory forgot. They also said they could not find anything wrong with AC or touchscreen. It was working fine, then few days later same problems followed by... Read more
Incident date: Apr 5, 2023
Purchased brand new 2023 Atlas Premium R line. First few weeks noticed exposed wires above pedals under steering wheel area, A/C not blowing cold air and touchscreen glitches. Took back to dealer March 2-18. They put a panel over exposed wires factory forgot. They also said they could not find anything wrong with AC or touchscreen. It was working fine, then few days later same problems followed by... Read more
Incident date: Apr 5, 2023
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the contact stated that the vehicle was taken to an independent mechanic for routine maintenance where the oil and spark plugs were changed; however, the vehicle was diagnosed and produced code: P0302. The contact was advised to take the vehi... Read more
Incident date: Apr 5, 2023
The backup camera gets a blue screen. It was repaired via a recall, however it still occurs while backing up.
Incident date: Mar 8, 2023
This is the second time my door latch has malfunction. I'm a single parent and to keep having to come out of pocket to get the same issue fixed is a big inconvenience.The inside is broken I have to roll my window down and unlock my door from the outside just to get out of my car. This is a major safety hazard why hasn't the recalled 2012 Ford fusions been included for the door latches? I can't eve... Read more
Incident date: Mar 8, 2023
The contact owns a 2014 Ford Escape. The contact stated while driving 55 MPH, the check engine warning light illuminated, and the vehicle started to overheat. The contact was able to pull over on the side of the road and noticed that the coolant level was low. The contact added more coolant and the vehicle started operating normally. The vehicle was not diagnosed. The manufacturer was not contacte... Read more
Incident date: Apr 5, 2023
I bought my car brand new in August 2020. In September 2021, my car died, I couldn’t get it on at all, even to turn off the automatic emergency brake. No lights were left on, no doors ajar. Toyota came and jumped it so I could drop it off at the dealership. They ran tests and found no issues. Fast forward to March 2023, my car died again in the driveway. No lights left on, no doors ajar. It seem... Read more
Incident date: Mar 6, 2023
My car has had a the side detection modules fail every 1 to 2 years since I've owned the car new in 2014. The dealership has repaired it for free every time now for at least 5 times. Now that the car is not under warranty they refuse to fix it for free. This is a problem with the design and engineering of the car and it is very costly to fix. The problem will continue to occur since the manufa... Read more
Incident date: Jan 1, 2022
My fuel pump I think is messed up. I had my dad and mechanic look at it. They say it is the fuel pump. The mechanic was in the car when it kept jolting every time I pressed the gas. I could have hit someone in front of me! It keeps doing if. There is a fuel pump recall for these cars, but they don’t want to include my car even though it is. I’m highly frustrated. Please help! I put a date whe... Read more
Incident date: Jan 1, 2022
My fuel pump I think is messed up. I had my dad and mechanic look at it. They say it is the fuel pump. The mechanic was in the car when it kept jolting every time I pressed the gas. I could have hit someone in front of me! It keeps doing if. There is a fuel pump recall for these cars, but they don’t want to include my car even though it is. I’m highly frustrated. Please help! I put a date whe... Read more
LINCOLN
MKZ HYBRID
(2017) — ENGINE
Apr 4, 2023
Incident date: Feb 2, 2023
The start stop system is the Durango is terrible! That was my first problem. My second issue is, out of nowhere. We now have inner engine issues. The engine will not hold compression, but there are no leaks! I have only had a vehicle for six months! Now I am paying on a vehicle. I cannot drive and cannot afford fix!
LINCOLN
AVIATOR PHEV
(2022) — UNKNOWN OR OTHER
Apr 3, 2023
Incident date: Mar 27, 2023
After dealer did 3 software updates for recalls I experienced 2 safety issues: 1) Wiper blades now do not recline to the proper position. Right blade goes down past windshield & hits the plastic piece making an extremely loud whack. Left blade does not lower to proper position & obstructs the lower view of windshield & the washer on left blade no longer works. 2) More concerning is while driving ... Read more
1 injured
LINCOLN
AVIATOR PHEV
(2022) — VISIBILITY/WIPER
Apr 3, 2023
Incident date: Mar 27, 2023
2022 Subaru Outback has has windshield replaced 3 times. And awaiting a new windshield AGAIN for 2 cracks. Current windshield was hit by rocks, within a day of each other. Very small impact site and both immediately cracked to about 6 inches on impact. Continue to spread in heather garage. First windshield hit by rock- cracked on impact, spread like wildfire. 2nd windshield cracked in garage... Read more
LINCOLN
AVIATOR PHEV
(2022) — FUEL/PROPULSION SYSTEM
Apr 3, 2023
Incident date: Mar 27, 2023
Fuel neck rusted out under mount bracket causing fuel to drip on hot muffler. Fire hazard could cause a fire
Incident date: Mar 18, 2023
AWD, Adaptive Cruise Control, infoTrac, and Collisiom assistance lights continue going off while on freeways. Have brought in several times in less than a year and I can’t imagine that the ABS module is the issue as they reinstalled and it didn’t work along with replacement of numerous sensors. Please look into this
Incident date: Mar 18, 2023
Steering wheel sticking when driving above 30 MPH. Sticks to center while driving. Hard to start slight turns. Feeling of resistance on turn in both directions.
Incident date: Mar 18, 2023
After taking vehicle in for a service SRS airbag light and getting it fixed under warranty the same light has come back on.
Incident date: Mar 28, 2023
ABS module and traction control starting going off while driving. I took the car to the dealer but refused to fix it despite being under warranty at the time. The ABS and traction control lights go on/off suddenly and my cruise control shuts down and I loose ABS braking which is CRITICAL. this can cause an accident and I am not the only one with this issue. 2019+ Rams have already been recalled fo... Read more
Incident date: Apr 1, 2023
I was turning into a parking spot and heard a loud “snap” coming from my wheel. The “error: airbag” light came on and all electrical on my wheel stopped working. And the horn does not work. I googled it and my year and model has a recall for the clock spring. It says my airbag will not deploy. I have no way to change the computer screen. So I can’t digitally see my speed and I can’t up... Read more
Incident date: Mar 7, 2023
Electrical; fill gas tank. Minutes later gauge shows I'm empty. Continues to repeat over and over. Driver's seat; crackling sound "like metal broke" seat does not adjust correctly and can no longer move the seats tilt. Having me drive in an uncomfortable position. Wipers; rainy day both motors left and right smoke up and burn out at the same time. Can no longer drive vehicle when it rains. Can't s... Read more
Fire
Incident date: Mar 7, 2023
I have owned my Honda Insight for almost 10 years now. I bought it because it has great MPG. But this year has been horrible for it. It suddenly lost power while I was driving on the highway. Luckily I was able to move over to the side, and traffic was not too heavy at the time. Checkered Flag Honda in Virginia Beach, VA performed a TSB on it, and again two months ago, stating the exact same r... Read more
Incident date: Mar 7, 2023
I have owned my Honda Insight for almost 10 years now. I bought it because it has great MPG. But this year has been horrible for it. It suddenly lost power while I was driving on the highway. Luckily I was able to move over to the side, and traffic was not too heavy at the time. Checkered Flag Honda in Virginia Beach, VA performed a TSB on it, and again two months ago, stating the exact same r... Read more
Incident date: Mar 31, 2023
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, stalled, and then failed to restart. The loss of power train message was displayed. The vehicle was towed to the local dealer where it was diagnosed that the battery and control module needed to be reprogrammed. The vehicle was repaired. The manufacturer was not ... Read more
Incident date: Mar 30, 2023
Ford Port Richey overcharged for diagnosis. Claim on credit report still owe them. Same with Ferman Ford Clearwater overcharged key. Said need two in order to program ECM. Broke two other things. Wiper cord and guitar strings were cracked.
Incident date: Mar 30, 2023
DSG transmission, yes it’s available for inspection. The vehicle lost power and it wouldn’t go any faster for a few minutes when accelerated. I’m talking it for inspection on 03/31/2023. No inspection yet. This problem has never happened before. This happened on March 29th, 2023. The transmission light came on and it said to park the vehicle and let the transmission cool because it was over... Read more
Incident date: Mar 30, 2023
The contact owns a 2013 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to the dealer, where Technical Service Bulletin Numbers: TSB: N192287100 (Catalytic Converter and Oxygen Sensor Performance Degradation) and TSB: N192268180 (Tailpipe Emissions – Oxygen Sensor) were repaired; however, the failure recurred. The conta... Read more