Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Aug 31, 2023
I keep getting shift to park message every time I go to park. My vehicle is in park and won’t turn off the radio and lights inside. It is starting to drain my battery and every day I wake up my battery is now dead. No recalls for this however lots of complaints.
Incident date: Sep 3, 2023
The contact's wife owns a 2013 Ford Escape. The contact stated while starting the vehicle, there was significant amounts of smoke coming out of the exhaust pipe. There was no warning light illuminated. The contact stated that the failure mainly recurred after the vehicle had been sitting overnight. The dealer was notified of the failure and referred the contact to the NHTSA Hotline for assistance.... Read more
Incident date: Sep 5, 2023
I ordered the car in July and it arrived on 8/3/23. On 8/31/23, I got in the car while in my garage, attempted to start it as usual, and a loud sound occurred when I shifted from park to reverse. Lights began flashing. I turned off the car, got out and walked around to make sure I hadn’t hit anything. After verifying clearance all around, I checked my phone. The Toyota Corolla Cross XLE had ... Read more
Incident date: Aug 24, 2023
We have a 2022 Grand Design Imagine 22MLE and when we tow it with the truck we are getting the intermittent message on the dash that the trailer brake wiring is not connected. It continually connects and disconnects as we tow and press the brakes on the truck. We previously towed the camper with a 2011 Silverado 1500 and did not have this happen. We took the truck back to the dealer for a service ... Read more
LINCOLN
MKZ HYBRID
(2012) - FUEL/PROPULSION SYSTEM
Sep 1, 2023
Incident date: Mar 23, 2023
The car just did not start the morning I was headed to work. I had someone inspect my vehicle as I was unsure why is just randomly stopped working It has not been inspected by the manufacturer I did not get no warning of some sort it just didn’t start one morning
Incident date: Sep 1, 2023
COOLANT BYPASS VALVE FAILED. APPARENTLY IT IS A COMMON ISSUE WITH THIS VEHICLE.
Incident date: Aug 30, 2023
Occupant Restraint Control (ORC) module failure. Existing Recall for other 2014 Dodge Durangos
Incident date: Aug 31, 2023
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the message "Coolant System Temperature Above" was displayed, and the vehicle stalled. An unknown dealer was notified of the failure. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine had failed and needed to be repaired. The vehicle was not repaired. The manufactur... Read more
Incident date: Aug 22, 2023
Driver's seat started peeling off approximately a year after purchase. Notified dealer, they said to contact Subaru of America via social media. Now almost all peeled off, have to cover with towel possibly interfering with airbags. Steering column lock will not lock in top position. Dealer repaired once under warranty, now out of warranty. Unsafe when column moves when driving. Transmission starte... Read more
Incident date: Aug 30, 2023
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle was vibrating abnormally. There was an abnormal rumbling noise detected while the vehicle was in first gear. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who stated that the clutch and transmission needed to be replaced. The local dealer was ... Read more
Incident date: Aug 30, 2023
They preyed on me, they overcharged me for the car in the 1st place, they lied to me and tried to cleverly extort me while victimizing me with their Predatory Lending. And in the midst of that, they broke several laws. Therefore, after gathering all of the evidence that I have... I really feel they have taken advantage of me. I work hard for my money ( being away from my family, driving from stat... Read more
Incident date: Aug 30, 2023
Gas leaking from fuel line near rear driver’s side tire
Incident date: Aug 30, 2020
The contact owns a 2018 Hyundai Sonata. The contact stated that while driving approximately 60 MPH the vehicle suddenly began sputtering and then completely stalled. The contact had to coast to the side of the road and noticed the check engine light illuminated. After approximately 10 minutes, the vehicle was able to restart. When starting the vehicle there would be a sputtering followed by the ve... Read more
Crash
Incident date: Aug 29, 2023
The car is having problems excellating when you push the gas it take it a moment to realize the gas is push and it needs to go
Incident date: Aug 26, 2023
I was driving in normal conditions , the drivers headrest deployed with no collision , the headrest hit me in the back of my head
1 injured
Incident date: Aug 25, 2023
CAR WAS MISFIRING AND ROUGH STARTING WITH WHITE SMOKE OUT OF THE EXHAUST. TOOK IT TO MY SERVICE ADVISOR AND WAS TOLD THERE WAS ISSUE WITH THE COOLANT LEAKING INTO THE ENGINE AND THAT I WOULD NEED A NEW ENGINE. THEY USED A TEMPORARY FIX WITH A K-SEAL UNTIL WE DECIDED ON WHAT TO DO. I RECENTLY SEARCHED ABOUT THIS ISSUE ONLINE AND FOUND OUT THAT THIS LEAK COULD CAUSE THE CAR TO OVERHEAT AND CATCH FI... Read more
Incident date: Aug 25, 2023
This claim is to report that when I received the letter from Ford with the recall, I tried to book an appointment for said recall, which is impossible because they are giving them for 6 to 8 months. After trying several days, I got one in palmeto Ford, unfortunately the car failed exactly as the recall said and the transmission broke, affecting the brakes as well, which almost caused an accident i... Read more
LINCOLN
CONTINENTAL
(2017) - FUEL SYSTEM, GASOLINE
Aug 29, 2023
Incident date: Aug 27, 2023
The contact owns a 2022 Mercedes-Benz S500. The contact stated that while driving at 50 MPH, the vehicle inadvertently lost motive power, but the contact was able to pull to the shoulder of the roadway. After restarting the vehicle, the vehicle seemed to return to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who was unable to determine ... Read more
LINCOLN
CONTINENTAL
(2017) - SERVICE BRAKES
Aug 29, 2023
Incident date: Aug 27, 2023
ABS and traction control blink off and on and the cruise control doesn’t set. I was told by the dealership that they cannot keep the ABS control module in stock because they are constantly changing them out. This issue really needs to be addressed because it is a very important safety issue when the ABS system doesn’t work properly.
Incident date: Aug 26, 2023
The contact owns a 2011 Subaru Outback. The contact stated that the brake pedal went to the floorboard while depressed. The contact stated that the brake warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that subframe was severely corroded. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. T... Read more
Incident date: Aug 28, 2023
Code p2111 Dealership said throttle body needs to be replaced. Vehicle has only 67,336 miles. Was driving and the warning on the dash appeared “service engine now.” I lost the ability to accelerate. Coasted out of traffic with what little ability the vehicle had left. Would have caused an accident in heavier traffic. Vehicle was towed to Ford dealership where diagnosed. This same problem occu... Read more
Incident date: Aug 28, 2023
The contact owns a 2018 Hyundai Tucson. The contact stated while driving 35-40 MPH, the check engine warning light illuminated, and the engine made an abnormal rattling sound. Additionally, the vehicle lost motive power. The contact was able to pull to the side of the roadway. The vehicle was towed to the dealer, where it was diagnosed and determined that there was a piston failure in a cylinder w... Read more
Incident date: Jul 21, 2023
Transmission locked in park while attempting to move off of a traffic light. Brakes locked up, unable to start car. Was stuck in the middle lane on a busy street.
Incident date: Jul 21, 2023
Transmission locked in park while attempting to move off of a traffic light. Brakes locked up, unable to start car. Was stuck in the middle lane on a busy street.
Incident date: Aug 22, 2023
This 2.4ltr engine burns 1 quart per 1000 miles! 53769 miles, Kia claims not under warranty and wants over 600 dollars for an engine flush! KIA OF PORT CHARLOTTE FL. They filled my oil too much! It is at least a half a quart above full! They also filled the Kia with 5-30, I do understand that from book and temp. Ranges. Found PCV valve partially defective and replaced that... Can you help me u... Read more
LINCOLN
CONTINENTAL
(2017) - ENGINE
Aug 25, 2023
Incident date: Jun 1, 2023
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the vehicle failed to respond upon depressing the accelerator pedal. There was no warning light illuminated. The contact was able to drive to a nearby independent mechanic, and the mechanic determined that the failure was related to NHTSA Campaign Number: 21V727000 (Engine). The vehicle had not b... Read more
Incident date: Aug 25, 2023
Blind spot assists and turn signals go out without warning. This model should have been included in the previous recall for timing. Having the same issues as other recalled cars.
Incident date: Aug 25, 2023
Blind spot assists and turn signals go out without warning. This model should have been included in the previous recall for timing. Having the same issues as other recalled cars.
Incident date: May 31, 2023
The two front wheels are chipping off. My vehicle is only less than a year old. I am not the only ID4 owner who is experiencing these issues. A lot of us in Facebook ID4 owners have these issues. We think that because the ID4 is heavy due to battery cells, the front wheels cannot handle the weight of the vehicle. My milage is 12,200 miles in my car
Incident date: Aug 24, 2023
Beginning 8/22 and currently happening, my 2017 CR-V 1.5L Turbo with 48K miles (and all routine services done at Honda dealership/service centers since buying it brand new) does not engage when going from Reverse to Drive; in 1st gear the RPMS increase up to 3K or so before shifting into 2nd gear. When stopped at a traffic light or stop sign, and the car is idling, when starting up again the car ... Read more
Incident date: Aug 24, 2023
I was sitting in a fast food drive through and my rear window just shattered for no reason. Nothing hit the window, to make it shatter.
Incident date: Oct 16, 2022
AS I WAS DRIVING MY VEHICLE IT COMPLTELY SHUT DOWN WHILE IN MOTION WITH NO WARNING, CAUSING STEERING & BRAKES TO LOOSE POWER, THANKFULLY i WAS ABLE TO COAST INTO TURNING WITH GREAT EFFORT. VEHICLE WOULD NOT RESTART REQUIRED TOWING TO SHOP. AFTER INSPECTION, I WAS TOLD I NEEDED A NEW ENGINE AND UPON RESEARCH FOUND THAT DUE TO THE PLACEMENT OF THE WATER PUMP, WATER WAS MOST LIKELY GOING INTO MY OI... Read more
Incident date: Jul 6, 2023
The contact owns a 2013 Honda Accord. The contact stated while driving 25 MPH, the vehicle started jerking upon depressing the accelerator pedal. The check engine, the Vehicle Stability Assist (VSA), the electric power steering, TPMS, Forward Collision Avoidance, and the Lane Departure warning lights illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of th... Read more
Incident date: Aug 22, 2023
The contact owns a 2022 Mercedes-Benz GLC300. The contact received notification of NHTSA Campaign Number: 23V445000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. Th... Read more
Incident date: Aug 22, 2023
Approximately six months to one year ago, a screeching sound was audible anytime I would lock or unlock the doors in my 2008 Honda CR-V. I researched the issue and found out that this vehicle has a known problem with its actuators, and that Honda was successfully sued in 2015 resulting in an extension of the warranty on the part. I inherited this vehicle from my grandmother, and I found out from H... Read more
Incident date: Aug 23, 2023
We were driving down the road at about 60MPH and the engine just quite running. With the flow of traffic, I was almost hit in the rear end, but I was able to safely move to the shoulder of the road. The car would not restart and we had it towed to dealer. The dealer informed me it needed a new engine. Upon inspection and removal of the head of the engine, the #3 cylinder piston was melted and ha... Read more
Incident date: Aug 23, 2023
I was driving my husband's 2016 E350 at 45 mph when the car accelerated. I attempted to control the speed by braking but the brake did not respond well. The steering wheel was also loose. The car sped up and turned left to the opposite side of the road, crossed the two lanes and hit the fence followed by a tree. The car was totaled, and the tree broke down at its branches. I survived the crush wit... Read more
Crash
1 injured
Incident date: May 31, 2023
The contact owned a 2015 GMC Sierra. The contact stated that while driving at an undisclosed speed, another vehicle spontaneously switched lanes onto her lane, causing the contact to swerve out of the way and crash into the median; however, no airbags were deployed. The vehicle was towed to a tow yard. The insurance company deemed the vehicle totaled. The contact injured her neck, back, and severa... Read more
Crash
1 injured
Incident date: Aug 22, 2023
Hi The Stop/Start system is not working correctly, the engine stated to misfire randomly and now 70,00 + miles the stop and start system is making the truck unsafe to drive. I have taken it to my local ram / jeep dealer and the problem is not fixed.
Incident date: Aug 1, 2023
On Friday, August 18th, 2023, I started up my 2021 Honda Pilot EX and all safety system warning lights (ACC, LKAS, CBWS, etc) came on. I called Metro Honda Montclair and a service advisor asked me to bring the car in to them as soon as possible. I asked if it was safe to drive, and he said I honestly do not know, but if you can drive it, I advise you to take the slow lane and avoid the freeway. ... Read more
Incident date: Aug 19, 2023
When my fifth wheel trailer is attached via the seven pin plug, the truck intermittently fails to recognize the trailer and I get a warning "check trailer wiring." When I get that warning, the integrated trailer brake controller fails to activate the trailer brakes. After a while I get the message "trailer brakes connected" and then the trailer brake controller activates the trailer brakes. This p... Read more
Incident date: Aug 19, 2023
When vehicle in park mode it will not start. Seems to be an issue with Start/Stop system. Must place in neutral to start car. Auxiliary and main battery replaced. Seems to be bringing auxiliary battery down
Incident date: Aug 19, 2023
At Freeway speeds the vehicle unaccurately reads the lanes and begins steering the vehicle out of the lanes. When this malfunction occurs, the steering wheel becomes entirely loose for a split second then returns back to a solid state causing over steering, lane departure and unstability in steering. After the malfunction occurs the vehicle begins steering like a "ping-pong ball game" between the ... Read more
Incident date: Aug 19, 2023
Car intermittently will loose power (shortly after commencement of driving). This will remedy itself by shutting off engine and restarting. This has happened 4 or 5 times within the fist 3,000 miles. This is a vehicle and traffic SAFETY issue that could cause lives!
LINCOLN
CORSAIR PHEV
(2023) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Aug 18, 2023
Incident date: Aug 10, 2023
When driving the forward collision avoidance system acts up. It will randomly slam on the breaks when nothing is in front. It also happens when cruise control is on, it will slam the breaks with an empty road ahead. It also thinks that there is something ahead when the road is clear ahead. This needs to be looked at because the number of complaints in regard to this is silly.
Incident date: Jul 25, 2023
There is a weld broken in door arm on driver's door and now driver's side window is not working.
LINCOLN
NAUTILUS
(2023) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Aug 17, 2023
Incident date: Jul 25, 2023
The contact's son owns a 2020 Ram 1500. The contact stated that while his son was driving at an undisclosed speed, the vehicle made an abnormally loud sound. The vehicle was taken to an unknown dealer, where it was diagnosed that the exhaust manifold needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that there was no recall associated... Read more
Incident date: Jul 13, 2022
When vehicle is put into park, you can hear the transmission slam into place as well as feel the car jolt. When vehicle is in park and moved to reverse, the car will delay and then throw into gear moving backwards causing a jolt and increased speed.
Incident date: Jul 20, 2023
The contact owns a 2013 Dodge Durango. The contact stated that while operating the vehicle, the battery warning light illuminated. The contact stated that after restarting the vehicle, the seat belt and ABS warning lights illuminated with a burning odor inside the cabin of the vehicle. The vehicle shutoff and failed to restart. The vehicle was later towed to the residence. The cause of the failure... Read more
Incident date: Jul 20, 2023
Received a p0302 code from trying to remote start the car have changed the spark plug and ignition coil for cylinder 2 and the code is still there.