Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 19,021 complaints for LINCOLN

Incident date: Jun 28, 2026

My 2022 Volkswagen Jetta (purchased new) has a recurring Travel Assist/Adaptive Cruise Control safety malfunction that has existed since before approximately 24,000 miles. While driving with Adaptive Cruise Control or Travel Assist engaged, the vehicle repeatedly warns me to "Take Control of the Vehicle" or indicates my hands are not on the steering wheel even though both hands are firmly on the w... Read more

Incident date: Jun 28, 2026

My 2016 Hyundai Sonata 2.4L suffered an in-transit engine failure and entered emergency limp mode with an active P1326 rod bearing defect code, which is a recognized fire and safety hazard under NHTSA mandates. Service Campaign 953 was successfully completed on August 12, 2019, qualifying the vehicle for a lifetime settlement engine replacement. Walser Hyundai Brooklyn Park (RO #257457) has issued... Read more

Incident date: Jun 22, 2026

Made a complete stop and vehicle accelerated at a high rate of speed and could not stop.

Crash

Incident date: Jun 22, 2026

Made a complete stop and vehicle accelerated at a high rate of speed and could not stop.

Crash

Incident date: Jul 7, 2026

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. Additionally, the contact stated that the front driver-side vent failed. The vehicle was taken to a dealer, where it was diagnosed that the engine needed to be replaced due to coolant intrusion into the cylinder. The vehicle was not repaired. The manufacturer was noti... Read more

Incident date: Jul 7, 2026

I made an initial post on 06/18/2026 so please reference that as well as this. I have not been able to drive the car since it died on me on the 18th of June. The car has been looked at a few times (actually stalling a third time while idling but was able to turn back on.) It has also displayed symptoms associated with the Ford Recall #26S40 / NHTSA recall #26V369 but it is listed at NOT included i... Read more

Incident date: Jul 6, 2026

The steering get sticky when on highway speeds

Incident date: Jul 6, 2026

Toyota has a paint problem on the tacomas. The paint is the bright white, .040 . They have painted all 4 doors,both front fenders and the pillars on each side of the windshield. I’m having the same problem on my hood,top of windshield and bed . Toyota refuses to take responsibility for these areas. They call this a customer satisfaction program instead of a recall so they don’t have to paint t... Read more

Incident date: Jul 5, 2026

When driving, the rear passenger interior trim cup holder heats up to an unsafe temperature. The vehicle was in the shop for 4 weeks and I was told this is normal and it was because of radiant heat from the axel/wheel well. After driving approximately 100 miles, I used a temperature gun to screen the area. The hotspot was 126 degrees, with temperatures around in ranging from 77-85 degrees. ... Read more

Incident date: Jul 5, 2026

While driving down the highway the vehicle radiator fan kicked on high (could hear it from the cab) then my electronic power steering went out seconds after receiving the “Service Electronic Power Steering” dash light. Since then it is intermittent, EPS returns and then goes out again, each time accompanied by the high fan noise.

Incident date: May 6, 2026

Oil is needing added on a weekly basis to keep up with how much the engine is burning, Spark Plugs and Coils have been changed excessively, the dealership says we may end up being covered by a recall but the engine needs to completely fail first.

Incident date: May 10, 2026

Good Afternoon. The Pro Power Onboard high-voltage electrical system has experienced a permanent malfunction, locking out with a "Ground Fault Detected" warning. The vehicle is a 2021 Ford F-150 Rocky Ridge conversion. This failure stems directly from a defective or incomplete execution of Safety Recall 23S35 (NHTSA Campaign 23V613000).The initial remedy applied by the dealership consisted only o... Read more

Incident date: May 10, 2026

Incident date: Jun 26, 2026

DRIVING HOME FROM CHURCH SUNDAY JUNE 28TH DOWNSLOPE OF A SMALL HILL SMELLED HOT METAL; WASN'T SURE IF THE ODOR WAS FROM US, THE LARGE TRUCK THAT JUST PASSED US OR ENVIRONMENTAL; SUDDEN "POP" WAS HEARD ACCOMPANIED BY A "JERK" IN THE VEHICLE; LOSS OF STEERING AND BRAKES; DASH WAS LIT AND SHOWED RPM/MPH/ETC THEN BATTERY LIGHT CAME ON SMOKE BILLOWING FROM ENGINE FOLLOWED QUICKLY BY COMPLETE FIRE FROM ... Read more

Fire

Incident date: Jun 28, 2026

I own a 2023 Chevrolet Traverse RS, VIN [XXX]. This vehicle has repeated safety-related failures involving the engine/cooling system, fuel-injector/misfire system, steering-assist warning system, and electronic parking brake system. The vehicle is currently at AutoNation Chevrolet West Austin, dropped off on XXX, and is available for inspection. Soon after delivery, the vehicle began losing coolan... Read more

Incident date: Jun 12, 2026

P205/70 R16 96 H Radial Tubeless driver rear 1P50F951L 4825 P205/70 R16 96H passenger front 1P50F951L 4625 Made in Mexico P205/70 R16 96 H Radial Tubeless passenger front 1P50F951L 0126 P205/70 R16 96 H Radial Tubeless passenger rear 1P50F951L 4625 P205/70 R16 96 H Radial Tubeless driver rear ISY 0[XXX]205/70 R16 96 H Radial Tubeless driver front 1P50F951L 4825 Do not contact local law. Loca... Read more

Incident date: Jun 12, 2026

Incident date: Jun 15, 2026

transmission not shifting right and back up camera not cutting off while driving

Incident date: Jun 23, 2026

Fuel Leak it smells and leaks it seems to be coming from the gas tank and sometimes I get random electric failure when I'm driving I lose power steering and My brakes get stiff and hard to push down and my dash will go Off and then go crazy and show that i have no gas

Incident date: Jul 2, 2026

Component(s) Affected: ELECTRICAL SYSTEM: IGNITION: SWITCH, EXTERIOR LIGHTING: BRAKE LIGHTS, ELECTRICAL SYSTEM: INSTRUMENT PANEL Summary: When the interior cabin or ambient temperature becomes hot, a critical ignition/electrical failure occurs. The dashboard displays error: "Ignition has switched, please safely stop the vehicle." Immediately following, a total electrical shutdown occurs: the inst... Read more

Incident date: Jul 2, 2026

I own a 2010 Ford Escape, VIN [XXX]. Last year in 2025, my power steering went out. I found out it was from a safety recall. I took it to the Ford dealership in Sandusky, MI. They told me it wasn't a safety recall and they would not cover it. I have been searching online for a YEAR, and I finally found where that certain safety recall was only repaired by computer update, NOT by checking the actu... Read more

Incident date: Jun 26, 2026

My HMI was "bricked" when onstar pushed an incompatible update when I changed the service plan. While driving the screen has intermittently turned off and on causing temporary unexpected loss of navigation functions, Bluetooth connectivity, and use of the back up camera. This causes a safety issue as the unexpected loss of display and connectivity has caused me to be unable to continue using han... Read more

Incident date: Mar 25, 2025

FSD / vision system , no warnings , the vehicle is turning left and right on a straight road sunny conditions. I have a video that it wouldn’t let me attach to the case. I had Tesla service review this and they told me it’s standard behavior, this never occurred before and is dangerous and unusable. Autopilot has an issue that Tesla themself can’t detect and when I get into an accident it’... Read more

Incident date: Jun 25, 2026

I purchased a 2025 EX90 on XXX. Immediately upon purchase, nearly every time my [XXX] daughter was riding in the middle seat using the integrated booster, the car would alert me that someone was sitting in the other two seats on either side of her. There were also occasions when only one seat alarm would go off. I checked her positioning to confirm that there was nothing on those seats. I took it ... Read more

Incident date: May 31, 2026

See attached document for complaint.

Incident date: May 31, 2026

I am reporting a safety issue involving the Active Handling/Stability Control system on my 2012 Chevrolet Corvette. After a routine oil change at Grossman Chevrolet in [XXX] on XXX, the “Service Active Handling System” warning appeared. I called the dealership and was told to cycle the ignition several times to reset it, but the warning stayed on. In early XXX, I returned for diagnosis. The d... Read more

Incident date: May 31, 2026

Incident date: Oct 6, 2025

was waiting for the traffic light to turn green. Vehicle in drive with foot on brake. the traffic light turned green, I took my foot off the brakes and pushed on the accelerator. Nothin happened. I saw another vehicle approaching at a high rate of speed behind me so I continued to mash on the accelerator. right before being hit by the car behind me my vehicle lurched forward a few feet then stoppe... Read more

Incident date: Jun 27, 2026

The front facing camera and the rear backup camera and the entire camera system is intermittent. Sometimes it works and sometimes it does not. You become a bit dependent on the backup camera and when it does not work & it causes undue stress especially if you are handicapped in the neck turning area. The problem has not been taken to a dealer yet because they cost is prohibitive to just drive it i... Read more

Incident date: Apr 21, 2026

Throttle body and accelerator pedal position sensors failed. Component is available for inspection upon request. Independent service center confirmed failure on 1/3/2026 with 6 stored fault codes: P2101, P0122, P0222, P0123, P0223, P2135. Vehicle shuts off while driving without warning at various speeds. Loss of power steering and power brakes occurs when engine stalls, creating immediate risk of... Read more

Incident date: Apr 21, 2026

Both Driver and Passenger Visor arms have dis-engaged and no longer work to provide shielding from blinding sun. They just hang from thier broken arms and it happened shortly after having purchased this vehicle from a used car dealer, (Kearny Mesa) and they were unable to address since it was not a recall. Obviously they would repair it for $$$$ Did some research and apparently this is a common... Read more

Incident date: Jul 1, 2026

In the past 2 days, my vehicle engine has shut off 11 times while driving. This is happening while I am moving so it is a huge safety issue for myself and other drivers. Over the course of 3 months, the vehicle has done this over 20 times. It happens when coasting, slowing down at a stop light and people in the other lane start moving, going through roundabouts, turning when there is oncoming traf... Read more

Incident date: Jun 2, 2026

Manufacturer Recall Number 26S38 NHTSA Recall Number26V368 My husband and I have both cut our hands on the ripped chrome trim inside of our Expedition Max. We ripped part of the piece off, but there’s a sharp exposed edge and it poses a huge risk. The dealership said the only remedy is buying a new center console and that was quoted to us at nearly $1000.

Incident date: Jun 8, 2026

My 2018 Ford Escape has experienced coolant intrusion into the engine cylinders, a known issue affecting this model year. The vehicle began misfiring and consuming coolant without external leaks. This has caused me a great deal of financial stress as I still pay on the vehicle auto loan and was quoted $12,000 for an engine replacement after already paying $2,000 to repair the original misfire. Th... Read more

Incident date: Jun 8, 2026

Since 4/1 my car has intermittently lost power steering. I received dashboard warning lights and the wheel was difficult to turn. When I shutoff the car and turned back on, the warning lights were gone and the steering returned. My mechanic did a diagnostic and found the following codes c1259, c1260, c1290 and c1688 each time the incident occurred. After research, we discovered these codes rela... Read more

Incident date: Jun 2, 2026

I started my vehicle and thr complete infotainment screen was black, no display, no backup camera, nothing but a black screen. The volume button still worked and you could touch the screen and her things change but you could not see anything because the screen was black. It is like turning the brightness completely off a touchscreen, it works but you can't see anything. There are current recalls f... Read more

Incident date: Jun 30, 2026

The contact owns a 2017 Chevrolet Spark. The contact stated that while the vehicle was parked or while driving at various speeds, the A/C was blowing out hot air. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and the air conditioning hose was leaking and the condenser needed to be replaced. The vehicle was then taken to another dealer where it was diagnosed and deter... Read more

Incident date: Jun 24, 2026

The contact owns a 2020 Ford Explorer. The contact stated that while driving 30-45 MPH, the vehicle stopped unexpectedly. On another occasion while driving 25-35 MPH, the transmission was shifting and the vehicle bucked. There was an abnormal thumping and metal-against-metal sound coming from the vehicle. There was a grabbing coming from the vehicle. The seat belt became tight while the pretension... Read more

Incident date: Mar 15, 2026

The contact owns a 2024 Honda Pilot. The contact stated that the second-row passenger’s side seat belt became inoperable while buckled and a passenger was seated in the seat. The contact stated that there was a loud chime while the was occupied and the seat belt was buckled; however, the warning sound failed to turn off. The vehicle was taken to a dealer but was not repaired. The manufacturer wa... Read more

Incident date: Jun 1, 2026

I was on the highway and I hit the Cruise Control to engage “smart adaptive cruise control.” I received a warning light that said “Conditions for smart cruise control not met.” The car immediately began to decelerate. I could see that the light for the cruise control was still on. I hit the cruise control button again to turn it off- and it kept giving the same warning again and again (not... Read more

Incident date: May 7, 2026

I bought this 2014 ford expedition. I didn't know at the time the Triton 5.4 had a transmission Lead Frame defect. I asked them to cover it under NHTSA 26V237 but they refused because they dsaid it wasn't part of the recall although this vehicle shares the same exact components. I also asked them to cover it under Safety Recall 26S28. I ended up having to pay $1842.00 to get this fixed.

Incident date: Jun 17, 2026

The contact owns a 2020 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 26V344000 (Seat Belts), 26V368000 (Structure), 26V402000 (Power Train); however, the parts for the recall repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving at various speeds, the tra... Read more

Incident date: Jun 28, 2026

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not ... Read more

Incident date: Jun 28, 2026

I was driving down the highway and the front Upper Grille Deflector flew off while at highway speeds. Due to the nature of being on a highly congested bridge, the grill piece flying off could've seriously injured not only myself, but other motorist around me. There is currently a GM recall (N242490120) out however, it only affects the 2022 model trucks. This makes no sense as this issue has been r... Read more

Incident date: Jun 28, 2026

While my 2025 Kia K5 was parked in the driveway, the front driver-side original-equipment Pirelli P Zero All Season tire suddenly blew out. I had just parked and walked inside when we heard a loud pop. There was no impact, no curb strike, and no driving event - the vehicle was stationary when the tire failed. The vehicle had approximately 16,500 miles. This is part of an apparent pattern: my son ... Read more

Incident date: Feb 26, 2026

The contact owns a 2022 Honda Odyssey. The contact stated that during a State Inspection, the contact was informed that the rear coil springs and shocks were fractured. The vehicle was taken to the dealer, who determined that the rear coil springs and shocks needed to be replaced; however, the parts were on back order. The vehicle was not repaired. The manufacturer was made aware of the failure bu... Read more

Incident date: Mar 25, 2025

The contact owns a 2015 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacture... Read more

Incident date: Jun 17, 2025

The contact owns a 2026 Chevrolet Equinox. The contact stated that while driving approximately 5 MPH, another vehicle crashed into the front of the vehicle. During the crash, the parking braking activated, and smoke and flames were coming from both the rear wheels. The contact used a bottle of water to extinguish the flames. During the failure, the maintenance icon was displayed. There was no inju... Read more

Crash Fire

Incident date: Jun 5, 2026

The Automatic Emergency Braking (AEB) system falsely engages under normal driving conditions when no obstacles, vehicles, or other hazards are present. These false activations occurred at very low speeds, while stopped, while parking, and while the vehicle is in neutral. When this happens, the vehicle brakes abruptly, shifts itself into park, and shuts off entirely. This is not normal system opera... Read more

Crash

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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