Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Sep 18, 2023
To begin with, the 2011 Toyota Rav4 in question was a loaner provided to me by Fiore VW AUDI (1000 S. Logan Blvd in Hollidaysburg, PA 16648) at @ 10:45 AM on 9/16/23. My 2018 Toyota Sienna was being serviced at this location on 9/18/23 and they provided me the 2011 Rav4 in the meantime. The brakes failing, the steering wheel locking up, and the sudden acceleration of this 2011 Rav4 occurred later ... Read more
Crash
Incident date: Sep 22, 2023
I have a 2019 Odyssey Elite and the following lights come on: Adaptive cruise control problem (ACC); Auto high-beam problem (A); Road departure mitigation system problem; collision mitigation system problem; lane keeping assist problem (LKAS); brake system lights. My problem is intermittent. I can make it go away most of the time by pouring water over the camera or spraying it from the windshield ... Read more
Incident date: Sep 22, 2023
I have a 2019 Odyssey Elite and the following lights come on: Adaptive cruise control problem (ACC); Auto high-beam problem (A); Road departure mitigation system problem; collision mitigation system problem; lane keeping assist problem (LKAS); brake system lights. My problem is intermittent. I can make it go away most of the time by pouring water over the camera or spraying it from the windshield ... Read more
Incident date: Sep 22, 2023
I have a 2019 Odyssey Elite and the following lights come on: Adaptive cruise control problem (ACC); Auto high-beam problem (A); Road departure mitigation system problem; collision mitigation system problem; lane keeping assist problem (LKAS); brake system lights. My problem is intermittent. I can make it go away most of the time by pouring water over the camera or spraying it from the windshield ... Read more
Incident date: Sep 22, 2023
The exhaust manifold bolts have broken allowing the exhaust to escape into the engine compartment which allows these fumes to be pulled into the fresh air inlet into the cab of the truck. it has been inspected by Cole Chrysler in Marshall Michigan. their reply was it is happening on many of their trucks and cars with the Hemi engine and the cost to repair it is $1200.00 and is not covered under an... Read more
Incident date: Sep 22, 2023
lOSS OF PRESSURE IN BRAKES AND FUEL FOOT PEDALS AFTER HITTING A POTHOLE. PRESSURE WAS SO LOW IN BRAKES I HAD TO PRESS BRAKE PEDAL TO FLOOR TO COME TO A JERKING STOP. IT FELT AS IF THERE WAS NO BRAKE AT ALL AS IT WAS SLOW TO BRAKE COMING TO AN ABRUPT STOP ONCE PEDAL FLOORED. I DO NOT HAVE DOCUMENTATION FROM SERVICE CENTER AS I HAVE NOT HAD IT LOOKED AT SINCE THE ISSUE HAPPENED YESTERDAY MORNING, ... Read more
Incident date: Sep 22, 2023
lOSS OF PRESSURE IN BRAKES AND FUEL FOOT PEDALS AFTER HITTING A POTHOLE. PRESSURE WAS SO LOW IN BRAKES I HAD TO PRESS BRAKE PEDAL TO FLOOR TO COME TO A JERKING STOP. IT FELT AS IF THERE WAS NO BRAKE AT ALL AS IT WAS SLOW TO BRAKE COMING TO AN ABRUPT STOP ONCE PEDAL FLOORED. I DO NOT HAVE DOCUMENTATION FROM SERVICE CENTER AS I HAVE NOT HAD IT LOOKED AT SINCE THE ISSUE HAPPENED YESTERDAY MORNING, ... Read more
Incident date: Sep 21, 2023
The contact owns a 2016 Ford Focus. The contact stated while the vehicle was parked, the message "Steering Assist Fault. Service Required" was displayed. The contact turned off and restarted the vehicle; however, the failure persisted. The dealer was notified of the failure and informed the contact that he would be charged a repair fee. The contact also stated that the hatchback had opened indepen... Read more
Incident date: Sep 21, 2023
The contact owns a 2016 Ford Focus. The contact stated while the vehicle was parked, the message "Steering Assist Fault. Service Required" was displayed. The contact turned off and restarted the vehicle; however, the failure persisted. The dealer was notified of the failure and informed the contact that he would be charged a repair fee. The contact also stated that the hatchback had opened indepen... Read more
Incident date: Sep 15, 2023
My vehicle was jumping when accelerating. It then went into limp mode to protect the engine due to code NTB17-034g. The mechanic stated this code is coming up and is a safety issue. The car is not accelerating as normal, car is jumping and will go into limp mode randomly.
Incident date: Sep 21, 2023
While driving in town my passenger side seat headrest exploded suddenly making a very loud noise causing me to think something had hit my vehicle which caused me to swerve in traffic.
Incident date: Jun 14, 2023
The front cap seperates from the frame rail. There is a recall in Canada for the same issue. Transport Canada Recall - 2023087 - THOR MOTOR COACH Issue: On certain motorhomes, the brackets for the front lower cap may not be attached properly. As a result, the brackets could loosen and separate from the vehicle. Safety Risk: A bracket that detaches from a vehicle could create a road hazard for othe... Read more
Incident date: Sep 15, 2023
Brakes lock up intermittently when trying to start the car. Happened once when I was sitting in traffic.
Incident date: Sep 14, 2023
On my 2019 Ford F-150 with ~68,000 miles The 10R80 10 speed transmission was jumping out of gear while going down of the road IN 10TH GEAR GOING 58-65MPH, having to feather the gas to get it back into gear. Also during take off from a stop light the gears would slam into gear and sometimes not even go into gear causing me to not only stop traffic but abruptly change the speed of my truck which has... Read more
Incident date: Sep 14, 2023
the entire computer system shorted out throughout the entire car. It did not let me select above all of what it affected. The entire car malfunction due to the dealer not doing predelivery inspection. They have the vehicle and have not given me a written explanation or reports as to what happened to cause this. This vehicle was defective and dangerous and should not have been sold.
Incident date: Sep 14, 2023
the entire computer system shorted out throughout the entire car. It did not let me select above all of what it affected. The entire car malfunction due to the dealer not doing predelivery inspection. They have the vehicle and have not given me a written explanation or reports as to what happened to cause this. This vehicle was defective and dangerous and should not have been sold.
Incident date: Sep 19, 2020
When driving on a freeway or highway, without cruise control on, & the pavement surface changes color &/or texture (eg: going onto a bridge/overpass) the vehicle will decelerate quickly & without us pressing the brakes. All the systems were checked by Dodge Ram & were showing no errors with software etc, as we thought this was traction control not working properly due to a software problem etc.
Incident date: Sep 18, 2023
The contact owns a 2020 Tesla Model 3. The contact stated while driving approximately 40 MPH, the vehicle rolled over an uneven road surface and the contact heard an abnormal creaking and squeaking sound coming from the front driver’s side wheel well. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent at first but had become a recurring fail... Read more
Incident date: Sep 19, 2023
The 2023 Land Rover Defender said emissions fault and died in 4 lanes of busy traffic. This has happened since the first few miles but usually happens in a parking lot. The Defender also throws itself into neutral while in drive. This has happened multiple times and the car has less than $10k miles. I’ve taken it in before for the same issues, it’s getting towed again today.
Incident date: Sep 8, 2023
The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufa... Read more
Incident date: Feb 13, 2023
The contact owns a 2023 Tesla Model Y. The contact stated while driving 65 MPH with the Autonomous Self Driving feature activated, the contact briefly lost control of the vehicle when the steering wheel suddenly started to wobble, and the vehicle swayed from side to side. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repai... Read more
Incident date: Sep 18, 2023
Motor mount bolt snapped and engine fell while driving car…also recalled item (lower control arms) where not repaired…I purchased car 1 1/2 years ago from large Chevrolet dealership
Incident date: Sep 18, 2023
Speedometer stops working. My 16 year old daughter can’t tell how fast she is going when the speedometer stops working. And the screen freezes. Cruise control does not work.
Incident date: Sep 18, 2023
Speedometer stops working. My 16 year old daughter can’t tell how fast she is going when the speedometer stops working. And the screen freezes. Cruise control does not work.
Incident date: Sep 15, 2023
10/5/2021 I had the coolant expansion tank replaced because it was leaking. Its leaking again 2023 same place. (Picture below in now same place as before)
Incident date: Jul 30, 2023
The engine was having misfire on cylinder 5. This turned out to be a head gasket leak, the local Chrysler dealer confirmed the diagnosis and proceeded to replace the entire engine head. If this was not abruptly fixed, then the engine would overheat and lockup mid drive. There have been many other similar reports on this site indicating the same problem on either cylinder 3 or cylinder 5 -- these... Read more
Incident date: May 15, 2023
Back up camera is not working properly. This started 1st of the year when it doesn't come on while in reverse. It's been on again off again for months. I should have reported sooner but was hoping it would resolve when following guidelines from the of owners manual. No messages or other symptoms that I'm aware of or appear and it's happening more often. There has been no inspection done. No inci... Read more
Incident date: Sep 15, 2023
There have been several incidents that have to do with the electrical components site, such as the adaptive cruise control not working the lanes assist going off, stating that my hands are on the wheel. When my hands are on the wheel, there have been problems when I go to put it in drive. It'll switch back to park and throw on my parking brake. It has also the auto breaking lights have. Come on, ... Read more
Incident date: Sep 15, 2023
There have been several incidents that have to do with the electrical components site, such as the adaptive cruise control not working the lanes assist going off, stating that my hands are on the wheel. When my hands are on the wheel, there have been problems when I go to put it in drive. It'll switch back to park and throw on my parking brake. It has also the auto breaking lights have. Come on, ... Read more
Incident date: Aug 24, 2023
Just a normal day, parked the truck in the garage and next morning noticed the Passenger side seat belt stopped working randomly and wouldn’t release. It looks like stuck like after how an accident would make it stuck. I see several recalls for 2019-2020 RAM 1500 pickups but all of them are for driver/left side seat belt. My truck seat belt that stopped working is right side/ passenger side.
Incident date: Mar 14, 2023
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that upon entering the vehicle, she noticed that the front driver’s side headrest had inadvertently deployed without warning. The dealer was notified of the failure and the contact was informed that the basic extended warranty had expired. The vehicle was not diagnosed or repaired. The manufacture was notified of the failure and con... Read more
Incident date: Aug 8, 2023
The contact owns a 2018 Honda CR-V. The contact stated while sitting at a stop light, another motorist hit her vehicle on the front passenger side. The air bags did not deploy upon impact. The contact nor the other driver sustained any injuries. A police report was filed. The vehicle was driven to an independent body shop where it was repaired. Since the accident, the contact stated that several w... Read more
Crash
Incident date: Sep 4, 2023
The contact owns a 2019 Alfa Romeo Stelvio. The contact stated while driving approximately 35 MPH, the engine seized without warning. The vehicle was towed to the local dealer, where it was diagnosed that coolant had entered the engine. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 18V635000 (Engine and Engine Cooling). The manufacturer was... Read more
Incident date: Sep 13, 2023
ABS and Electric Braking System - multiple failures.. 1st time system failed at around 24k miles, was reported and fixed under warranty, 2nd time same system failures at around 76k, same errors and same results.. will have to be repaired under owners costs.. Seems this is a 'known issue with a NTSB" but Ram still not owning the issue.. This part plays a huge role in the safety controls of the truc... Read more
Incident date: Apr 12, 2023
Two open recalls on the vehicle (6/9/22 and 6/8/23) that have no repair available. 1. Both recalls can result in immediate and unexpected loss of vehicle power and "cause a vehicle to crash without prior warning" 2. DMV (CA Registered) will not issue current registration tags or paperwork due to recalls being incomplete. 3. Vehicle has had multiple issued related Diesel Engine, including entering... Read more
Incident date: Sep 11, 2023
The EPS light is staying on flashing sometimes and now I can't steer to the left with assisted power steering..the steering is now locking up at times ..there was a recall I saw but now it's not showing up on my car..it's a 2009 hyundai elantra .I have pictures to show that it said my car is effected with this recall but now it's coming up on all systems as no recall open to it..I just bought this... Read more
Incident date: May 31, 2023
I keep having the same issue with this vehicle's fuel/propulsion system, power train, engine, cruise control. This vehicle is need it's fuel system cleaned now for a 3rd time in less then 2 years. I have done the high mileage maintenance on it as well. I drive the vehicle less than 5,000 miles a year. When I am driving the vehicle, it struggles to speed up, making me press on the gas repeatedly t... Read more
Incident date: Sep 12, 2023
Car began running rough at initial start after a thunderstorm but subsided within a minute or two and was running normally. Car continued to run normally but check engine light came on. Took to the dealership who said that coolant had intruded into the engine, an engine assembly replacement was needed, and the replacement cost would be close to $12,000. The vehicle had 77,144 miles at the time.... Read more
Incident date: Sep 11, 2023
The contact owns a 2023 Tesla Model 3. The contact stated that while their spouse was parking the vehicle and pressing the parking button, the vehicle suddenly accelerated. The vehicle jumped the curb, crashing into two different vehicles to eventually be stopped after crashing into a tree. The air bags did not deploy. There was damage to the other vehicles and to the tree. The driver received inj... Read more
Crash
1 injured
Incident date: Jun 1, 2023
The contact owns a 2016 Honda Pilot. The contact stated that on several occasions while driving at various speeds, the emissions warning light illuminated. The light was illuminated for approximately five days and then disappeared. The contact stated that on several occasions while driving at various speeds, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended... Read more
Incident date: Jun 1, 2023
The contact owns a 2023 Kia Niro. The contact stated that while making a left turn a second vehicle crashed into the front driver's side of the vehicle. The contact stated that during the crash the front driver side air bag, the driver's side curtain airbag and driver's side lower leg air bags all deployed as intended but the she sustained severe flesh wounds to both lower legs due to the airbags ... Read more
Crash
1 injured
LINCOLN
MKC
(2019) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Sep 8, 2023
Incident date: Jun 1, 2023
The contact owns a 2017 Ram 3500. The contact stated while driving 60 MPH, the brake pedal was depressed; however, the brakes locked up. The ABS and traction control warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the ABS module and sensor needed to be replaced. The vehicle was repaired; however, the following week the failure rec... Read more
Incident date: Sep 8, 2023
The contact owns a 2017 Ford Transit Connect. The contact stated that there was a windy sound coming from the sunroof of the vehicle. The sound had been progressing as if there was a fracture or separation between the sunroof and the roof sub frame. The contact learned of NHTSA Campaign Number: 20V260000 (Visibility) however, the VIN was not included. The contact called the dealer who confirmed th... Read more
Incident date: Jul 12, 2023
Every couple weeks when driving slowly around a corner, the brakes will all of a sudden come on & stop my car. If I had anyone behind me, I would have had several collisions, by now. My mechanic has looked at the brakes, wheels, etc., & cannot find the problem. I am VERY concerned about this defect. PLEASE HELP!
Incident date: Aug 30, 2023
The contact owns a 2016 Kia Soul. The contact stated while driving at an unknown speed, the vehicle shuddered and stalled while accelerating. The transmission also shifted hard, and the vehicle shook abnormally. The vehicle was consuming an excessive amount of oil. The vehicle was overheating. The check engine warning light was illuminated. The vehicle was towed to the local dealer, where it was d... Read more
Incident date: Sep 6, 2023
All lights are on saying turbo is goingout on scanner
Incident date: Sep 6, 2023
There is a failure with the camera not being able to calibrate and a number of error messages
Incident date: Sep 6, 2023
I was driving no warnings lights to shutting down on the road to black smoke came out of the back luckily a guy was going by and helped me move my car
Incident date: Aug 20, 2023
Without warning, power steering assistant stopped working. Almost wrecked my car!!
Incident date: Apr 3, 2023
Was driving on the highway when my truck(2020 f250) dash lit up, steering got extremely heavy, no abs, no drive modes, lost of collision emergency braking, lost all trailering functions, lost auto 4 wheel drive, hill assist, hill decline assist while hauling 10,00lbs. Ran diagnostics and it appear to be a wheels speed sensor. However, it went away and is now an intermittent issue. I understand par... Read more