Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
LINCOLN
CONTINENTAL
(2017) - ENGINE
Oct 19, 2023
Incident date: Oct 14, 2023
In August 2023 we were driving our 2018 Ford Ecosport (with a little over only 45,000 miles) in town and the check engine light came on following the check oil light. We instantly headed to a mechanic and paid for a diagnostic. The mechanic told us that there were metal shavings in the oil and the remedy is to have an engine replacement. We drove back home. The following day, we headed to the loca... Read more
Incident date: Oct 11, 2023
- Driver's side view mirror, vibrates constantly at speeds over 55 mph - When changing lanes, or looking at blind spots on the highway objects in driver's side mirror are blurry / blurred, due to the vibrations coming through the mirror. It causes focusing issues, ensuring objects and other cars are or aren't close by. I immediately look to passenger side mirro, which has no vibration or blurred... Read more
LINCOLN
CORSAIR PHEV
(2022) - ELECTRICAL SYSTEM
Oct 18, 2023
Incident date: Oct 18, 2023
1) cranshaft and camshaft position sensors, timing problems and it has to be replaced this is a common damage in Mercedes Benz 2012 c250. 2) this put in risk my life because it can brake the engine in a highway and the car could be off.
LINCOLN
CORSAIR PHEV
(2022) - SERVICE BRAKES
Oct 18, 2023
Incident date: Oct 18, 2023
I am one of thousands of people who have had the power brake booster fail on their Ford Edge. Initially, my vehicle failed to stop at an intersection when another vehicle was running the red light, and I was nearly t-boned. The brake pedal was almost impossible to press in. I thought the issue was due to the icy conditions at the time and some problem with the ABS. This summer the real problem bec... Read more
LINCOLN
MKZ HYBRID
(2019) - UNKNOWN OR OTHER
Oct 18, 2023
Incident date: Oct 11, 2023
Drivers door spot welds damaged. Door creeks, window does not go down.
Incident date: Oct 16, 2023
The contact owns a 2007 Volvo S80. The contact stated that while operating the vehicle during a rainstorm; rainwater leaked into the vehicle from the top section of the driver's side of the windshield, creating a visibility hazard for the driver. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contac... Read more
Incident date: Oct 16, 2023
The contact owns a 2007 Volvo S80. The contact stated that while operating the vehicle during a rainstorm; rainwater leaked into the vehicle from the top section of the driver's side of the windshield, creating a visibility hazard for the driver. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contac... Read more
Incident date: May 15, 2023
The contact owns a 2014 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was ... Read more
Incident date: Oct 17, 2023
Subject: Concern Regarding Toyota Camry 2011 LXE Dashboard Issue - VIN: [XXX] Dear NHTSA, I hope this email finds you well. I am writing to express my concerns regarding a significant safety issue with the dashboard of my Toyota Camry 2011 LXE, VIN: [XXX] . We purchased this vehicle brand new and have maintained it diligently over the years. However, we have never received any recall notices co... Read more
Incident date: Aug 1, 2022
Tire size 225/55R17. - Sidewall separation on the inside portion of two tires (unable to identify from looking at tires on vehicle, this could go unnoticed by the driver). No tires were removed from Acura. I do have photos of this safety hazard. - Tires could have blown out while driving and a crash occurring injuring driver or other vehicles on the road. After seeing the tire separation they t... Read more
Incident date: Jun 1, 2023
The contact owns a 2014 Ford F-150. The contact stated while driving 72 MPH with the cruise control activated, the vehicle downshifted unexpectedly. The contact stated that the vehicle remained in third gear for approximately 15 minutes. The vehicle was taken to an independent mechanic where the failure could not be duplicated. The manufacturer was not notified of the failure. The failure mileage ... Read more
Incident date: Jun 1, 2023
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Numbers: 22V904000 (Structure) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not ... Read more
Incident date: Jun 1, 2023
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Numbers: 22V904000 (Structure) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not ... Read more
Incident date: May 31, 2023
I backed out of my drive and began to go forward. Five times in my 2023 Kia Niro HEV within one block the dashboard began to flash red, beeping sounds were emitted, and then the brakes slammed rapidly bringing the car to a stop. My attempts to accelerate were futile until the car let me accelerate about 5 -10 seconds later.. There was absolutely nothing in front of me or to the sides of me or an... Read more
Incident date: Oct 12, 2023
ABS and stability control failure. First intermittent then continuous. Dealership said the problem is the HCU solely from my description. Known problem. They also said replacement parts not available to order until at least February 2024. I believe a recall is warranted.
Incident date: Jun 1, 2023
The contact owns a 2015 Nissan Sentra. The contact stated that the vehicle failed to exceed 15 MPH and there was a grinding noise coming from the transmission. There were no warning lights illuminated. The contact had not taken the vehicle to the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
LINCOLN
CORSAIR PHEV
(2023) - SERVICE BRAKES
Oct 12, 2023
Incident date: Jun 8, 2023
The contact owns a 2018 Chevrolet Equinox. The contact stated that while driving at approximately 30 MPH and coming to a traffic signal, he depressed the brake pedal and felt extreme resistance. The brake pedal would not depress and the contact stated he observed a warning that stated "brake system fault." The contact ran through the intersection and crashed into a vehicle that was crossing the in... Read more
Crash
1 injured
Incident date: Oct 11, 2023
My car is barely at 78,000 miles and I use premium gas, and get oil changes regularly but my car all of a sudden started having a cylinder 4 misfire. Thought it was just my spark plugs having to be changed, but after changing my car was still running rough and still misfired. There is a manufacturing defect for this model where the turbo is too strong for the engine and factory head gasket. There ... Read more
Incident date: Jul 26, 2023
Sept 9th, 2023 while driving on the interstate the vehicle lost all propulsion power, red lights shown in "gear, P N D" indicator area. I was in left lane and had to get to the side of the road, 4 lanes over, where putting the car in park and back in drive allowed for it to move forward again. I proceeded to a charging station to inspect the car and during this I hear a thump in the trunk area whe... Read more
Incident date: Oct 11, 2023
Transmission has completely died. We were traveling on vacation when this happened. Started with very rough gear shifting. Our safety was at risk because random warnings then came up on the screen such as cruise control not working, brake assist. Car would not drive normal. Check engine light never came on. The car was towed to the local honda dealership who confirmed it needs a new transmission. ... Read more
Incident date: Oct 11, 2023
I have 2020 Toyota rav4 XLE and all of sudden I got "Engine Maintenance Required" When I turn off the AC, this message goes away but comes in when I turn on the AC. I believe, it is coolant bypass valve which needs to be replaced. I read my forums in [XXX] and [XXX] and many others have complaint about the same. Toyota has to have a recall on this poorly manufactured bypass value. INFORMATION R... Read more
Incident date: Oct 9, 2023
The windshield trim has come loose & come off on the left side while going down the road. The right side is beginning to do the same thing. I noticed pieces missing on 10/10/23 & on 10/11/23 a big piece flew off the car as I was driving down the highway.
Incident date: Jun 1, 2023
The contact owns a 2014 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 23V502000 (Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the front driver's side door unexpectedly opened. There was no warning light illuminated. The contact stated he immediately shut the door closed while ... Read more
Incident date: Jun 1, 2023
Faulty airbag - needed to get it replaced. Forced to pay for whole thing.
Incident date: Oct 10, 2023
The contact owns a 2006 Mercedes-Benz R500. The contact stated that while driving at an undisclosed speed, she became aware that the power steering was not functioning, after which the vehicle lost all power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. After a visual inspection of the engine compartment, the contact observed an unknown fluid c... Read more
Incident date: May 23, 2023
On August 18th, 2022, my "Service ABS system" light starting blinking on and off constantly. I took it to the dealer. They replaced the HCU unit, part of the ABS system. It was not a cheap repair. Yesterday, it starting doing it again. I have read several places that this is a known issue and lots of people are having it. Shouldn't there be a recall by RAM for this? I tow a trailer with my truck. ... Read more
Incident date: Jul 4, 2023
FOR THE SECOND TIME IN 1 YEAR BOTH MY FRONT SUSPENSION HAVE BROKEN OFF WHILE BACKING UP.LAST YEAR WAS MY PASSENGER SIDE TIRE JUST THIS WEEK MY DRIVERS SIDETIRE JUST FALLING OFF FROM BALL JOINTS. TESLA CONTINUES EMPHAZING IIMPACTED WITH SOMETHING AND THEY WOULD NOT FIX THE BROKEN JOINT, THEY HAVE REFERRED ME TO A BODY SHOP THAT I DISAGREE DUE TO THE FACT THAT IT DOES NOT HAVE ANY BODY NOR STRUCTU... Read more
Incident date: Oct 6, 2023
Front windshield camera failure (confirmed by local Honda dealership). No known cause and no prior warnings/messages. All warning messages popped up suddenly after the car was parked for the workday. The following functions were disabled by this failure: automatic emergency breaking, lane keep assist, forward collision warning, lane departure warning, cruise control, etc. Part to replace is "on na... Read more
Incident date: Oct 5, 2023
Yes it is available for inspection upon request. My brakes failed going down the road due to a flaw in brake actuator design that had a previous recall. My safety was put at risk as the brakes failed while I was traveling down the road. The problem has not gone away and can be easily reproduced. There are various warning lamps and the car is unable to be driven. Requests for Toyota to repair... Read more
Incident date: Sep 6, 2023
The contact’s father owns a 2004 Pontiac Vibe. The contact stated that after her father started the vehicle, the air bag inadvertently deployed without warning. As a result, the contact’s father sustained a mild concussion, and burns to the left and right arms that required medical attention. A police report was filed. The vehicle was towed to the contact’s residence. The vehicle was not dia... Read more
1 injured
Incident date: Sep 15, 2023
2016 Hyundai Tucson ECO/FWD FRONT AND REAR LEFT WINDOW REGULATORS DON'T WORK. REAR DOORS LOCKS DON'T WORK FROM INSIDE OR OUTSIDE. This is a safety concern because the doors locked when persons were inside and could not open the doors. The doors only open inserting a screwdriver through the door locks from inside. The windows of the left front and rear door don't open either. The car is 56,000 ... Read more
Incident date: Sep 20, 2023
Vehicle suffered sudden loss of power. No warning lights initially but engine sounded odd at idle. Was able to return home with vehicle as happened nearby. Nothing obvious wrong upon visual inspection but vehicle was undrivable except at slow speed. Eventually check engine light came on while vehicle parked. Made appointment at local dealership. Check oil light also came on in route to deale... Read more
Incident date: Oct 4, 2023
On several occasions (roughly 5 separate and unique incidents), the vehicle put itself into neutral (N) while driving. There are instances when the vehicle was in motion and others when it is at a stop. The screens in the dashboard cluster and in the center of the front dashboard go blank momentarily and the transmission changes from drive (D) to neutral (N) without any apparent cause or any warni... Read more
Incident date: Oct 4, 2023
After 60,0000 miles the car started having engine problems, and Ford told us that it would need a new transmission and Engine. When asked about the warranty they said there is none (Purchased car new from Ford). In doing research we noticed that there where similar issues for previous year models of the Edge.
Incident date: Oct 3, 2023
My 2018 3500 Dully with 34,000 miles started having an issue with the ABS, Traction Control and Eletronic Brack control systems. While driving the truck on a trip, the Traction Control, and ABS lights started coming on intermittently and the check Eletronic Brack control came on at the same time and it too flashed intermittently. Also, while this is happening, the cruise control does not work. T... Read more
Incident date: Jul 26, 2023
driving with no foot on gas and the jeep suddently lurched forward. unintended acceleration is what it was. the first time this happened was in October 2022 and i was in a basement parking garaged and ended up in the wall with the air bags deploying. it took 5 months for the jeep to be repaired. it happened again this morning, October 3, 2023 while going to the gym at 5 am. there were no vehicles... Read more
Crash
Incident date: May 14, 2022
Vehicle will lose all power steering without warning, and in a pattern that I cannot predict. First time it happened I was towing a trailer through the mountains and was in the middle of a curve, nearly causing me to wreck. It then went away after turning the truck off, however it is continuously happening at random moments now and it’s to the point I’ve had to park the truck because of the li... Read more
Incident date: Sep 28, 2023
The service ABS light warning comes on frequently. I took it to a local RAM dealer who confirmed. They stated that the code for pump motor general failure needs HCU and ABS module. They also stated that this has been a massive component failure across several years, and that replacement parts cannot even be ordered until March 2024!!! Obviously, if this is as widespread a braking problem across s... Read more
LINCOLN
AVIATOR PHEV
(2020) - SERVICE BRAKES, HYDRAULIC
Sep 28, 2023
Incident date: Aug 28, 2021
The contact owns a 2013 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN ... Read more
Incident date: Sep 4, 2023
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving 60 MPH and taking an exit, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the power relay assembly and battery needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that the vehicle started but... Read more
Incident date: Jul 8, 2023
While driving on a two lane highway I experience daily ghost braking incidents. While doing 75, in both cruise and autopilot mode, the car will slam on the brakes when approaching a semi in the right lane. Today it even swerved to the right without the semi moving out of its lane. I also experience panic braking if a car crosses the lanes in front of me even if it is 500m away and the crossing car... Read more
Incident date: Jul 8, 2023
While driving on a two lane highway I experience daily ghost braking incidents. While doing 75, in both cruise and autopilot mode, the car will slam on the brakes when approaching a semi in the right lane. Today it even swerved to the right without the semi moving out of its lane. I also experience panic braking if a car crosses the lanes in front of me even if it is 500m away and the crossing car... Read more
Incident date: May 31, 2023
While I was driving my Ford Edge 2013 limited, the car shuts off and I lost control of the steering wheel and brakes. I almost hit a pole do the steering wheel going hard. I’m not the only person with this I problem. This happened to me before.
Incident date: Jun 1, 2023
Complete loss of audio when using navigation system. All audio from built-in sound sound system is not available, which occurs intermittently and lasts for up to 3 days or more.
Incident date: Sep 26, 2023
Auto Start/Stop feature stopped working. Shows unavailable no matter setting. Have had battery checked multiple times and dealership supposedly fixed prior but it is not working again
LINCOLN
CONTINENTAL
(2019) - VEHICLE SPEED CONTROL
Sep 25, 2023
Incident date: Sep 25, 2023
My truck accelerated on its own , repeatedly, while highway driving . Had to drive with brakes on until I was able to pull over . Turned off truck , waited a few minutes , turned back on and without having my foot anywhere near the accelerator, the truck accelerated on its own , as if someone was gunning the engine - while still in park . Turned off again . NOTHING was near my accelerator to cause... Read more
Incident date: Sep 25, 2023
The "service electrical brake system" and "service abs system" lights / warnings have been intermittently going on and off. This also does not allow the cruise control to work. The alerts can range from once every couple of days to repeatedly going off non-stop during my drive. Issue started around Oct of 2022. Warnings will stop for several months then return.
Incident date: Sep 24, 2023
Steering warning light comes on while driving and steering locks up. Dealer inspected the vehicle and states the steering unit did pull a code, however is not serviceable and will need replaced. I do not feel safe driving the vehicle as the steering locks up and cause a serious accident. The dealer advised it may take several weeks for the parts to arrive. I am reading other reports of Trailblazer... Read more
Incident date: Sep 13, 2023
We’re getting errors for traction control, reduced traction, control, disabled automatic emergency, braking is unavailable, ABS disabled. This is a manufactures defect, and Tesla is requiring us to pay.
Incident date: Sep 13, 2023
We’re getting errors for traction control, reduced traction, control, disabled automatic emergency, braking is unavailable, ABS disabled. This is a manufactures defect, and Tesla is requiring us to pay.