Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: May 1, 2023
My shift gear box letter starts peeling off for Drive and Park. I am afraid down the road it will create a hazard for me.
Incident date: May 1, 2023
While using cruise control on a recent road trip, the car braked suddenly for no apparent reason. This happened 7 times over a time frame of 11 days of driving. Each time it occured while traveling on a freeway (2 lanes each direction), large median, very light to no traffic, during the day, the car slammed on the brakes, without warning while traveling the speed limit (up to 75 mph). The first... Read more
Incident date: Apr 21, 2023
The contact owns a 2014 Ford Focus. The contact received notification of Customer Satisfaction Program: 14M02, prompting her to schedule the vehicle for service with the dealer. The vehicle was taken to the dealer, who informed the contact that the service could not be completed, due to a general failure with the transmission. The contact was informed that the transmission needed to be replaced. T... Read more
Incident date: May 31, 2023
The contact owns a 2011 BMW X3. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the PCV. The local dealer was not contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact st... Read more
Incident date: Oct 25, 2023
The contact owns a 2013 Hyundai Azera. The contact stated that right after the vehicle had an oil change, the contact was driving at 55 MPH when she noticed smoke coming from underneath the hood. The check engine warning light was illuminated. Additionally, prior to the oil change, the engine made knocking sounds while driving. The police escorted the vehicle to the side of the road. The vehicle w... Read more
Incident date: Sep 13, 2023
I was driving in the left lane of a two lane street. Due to construction, the right hand lane had orange construction barrels. All of a sudden, alarms went off, in RED LETTERS the word BRAKE! appeared on my dashboard and the car automatically braked - hard. There was no obstruction of any kind in my lane. All the items on my seats flew to the floor. The seat belt wrenched me back. I now have a mil... Read more
1 injured
Incident date: Sep 13, 2023
I was driving in the left lane of a two lane street. Due to construction, the right hand lane had orange construction barrels. All of a sudden, alarms went off, in RED LETTERS the word BRAKE! appeared on my dashboard and the car automatically braked - hard. There was no obstruction of any kind in my lane. All the items on my seats flew to the floor. The seat belt wrenched me back. I now have a mil... Read more
1 injured
Incident date: Sep 13, 2023
The contact owns a 2013 Acura MDX. The contact stated that he was about to drive the vehicle when he noticed the front passenger-side headlight was flickering. The contact stated he decided not to drive the vehicle. The contact stated when he looked at the vehicle again he noticed the vehicle was on fire from the passenger side headlight. The contact stated a fire report was filed and the contact... Read more
Fire
Incident date: Nov 7, 2023
The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair... Read more
Incident date: Oct 16, 2023
PIRELLI SCORPION ZER ALL SEASON 255/40R21 The tread is falling off in chuncks. Both the front and back tires.
Incident date: Nov 6, 2023
ABS control module pump/Hydraulic control module. 49000 miles. ABS lights/Service Electronic braking. No parts available for repair. On indefinite back order from Mopar. This problem needs to be solved. Thanks
Incident date: Nov 6, 2023
The contact owns a 2013 Mini Cooper S. The contact stated that while driving at an undisclosed speed, the air bag and the seat belt warning lights illuminated. The vehicle was taken the BMW dealer and diagnosed with failed front driver's side door air bag sensor and a failed passenger occupancy sensor. The contact was informed that the front driver's side door air bag sensor and the passenger's o... Read more
Incident date: Sep 26, 2020
While I was driving my toddler who was in the 3rd row pushed the bottom located at the back of the 2nd row seat. The seat came foward with my baby who was in his carseat causing him to come foward at a really high speed (since the seat moves foward really fast and with impulse) causing him to hit his head and almost causing me to crash. I had to stop in the middle of where I was driving since my b... Read more
1 injured
Incident date: Aug 1, 2023
Engine Shut Off Without Warning problem of the 2017 Hyundai Sonata Hybrid While driving the car on the freeway, it will jerk forward and then shortly after lose power. I pull over (luckily haven't been killed yet) on the side of the freeway. I've taken my car to a Hyundai dealership third times. All Three time I was stranded on a busy california highway. I have looked into this warning over a... Read more
Incident date: Aug 1, 2023
The steering wheel frequently locks in position during left or right turns at speeds between 30 and 70 mph. A deliberate effort is required to return the steering wheel to neutral. My Hyundai dealer shop would not diagnose the problem due to the problem being intermittent, despite the car being under the bumper to bumper warranty.
Incident date: Jun 1, 2023
Drivers side wiper blade stopped working in a driving rainstorm. Zero visibility. Went into on coming lane for a few seconds. Was able to get off onto shoulder. Fortunately no cars were coming and there was no collision. Problem was two nuts had come loose on the wiper arm linkage.
Incident date: Nov 3, 2023
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the contact was concerned that the safety seats could not be used in the vehicle due to the inflatable rear seat belts. The vehicle was taken to the dealer, where it was diagnosed that the rear driver's side inflatable seat belt was faulty and need... Read more
LINCOLN
CORSAIR PHEV
(2022) - UNKNOWN OR OTHER
Nov 3, 2023
Incident date: Dec 23, 2022
The engine component caught fire spontaneously when car was pulled into a parking lot. There was no warning sign. It did not show any service required notice like it usually does on the dashboard for example if oil is low. There were no recalls pending on this vehicle. The fire was big enough that we had to call fire department to put out. It would have affected other vehicles if not put out. Th... Read more
Fire
LINCOLN
CORSAIR PHEV
(2022) - POWER TRAIN
Nov 3, 2023
Incident date: Dec 23, 2022
While driving I noticed my Seltos felt like it was shifting hard. I then attempted to put it in reverse. There was NO reverse. I had to get bystanders to push me off the road. This is a safety risk because there were no warning signs that reverse would fail to engage. Kia states there is no recall, but several of same instances were found in forums. My car is scheduled at dealership next week. No ... Read more
Incident date: Apr 5, 2023
found me driving on I 75 and I put the Cruise Control at 70 miles, instead of maintaining the speed at 70miles the vehicle accelerated to more than 90 miles per hour I had to quickly put my foot on the brake otherwise I could have an accident with the vehicle from the front, after all this happened, I felt the car was losing speed, I tried to accelerate but it did not go over 60 miles per hour. I ... Read more
Incident date: Apr 5, 2023
found me driving on I 75 and I put the Cruise Control at 70 miles, instead of maintaining the speed at 70miles the vehicle accelerated to more than 90 miles per hour I had to quickly put my foot on the brake otherwise I could have an accident with the vehicle from the front, after all this happened, I felt the car was losing speed, I tried to accelerate but it did not go over 60 miles per hour. I ... Read more
Incident date: Jun 27, 2023
2016 Buick Encore VIN # [XXX] with 67,584 miles. My car's check engine light came on. Upon checking the code at O'Reilly Auto I was told I had to see a mechanic as it showed code p0299, Turbo. I made an appointment at Garrigans Auto repair Shop, a reputable shop. After they inspected the SUV I was told the turbo had a crack and needed to be replaced. On 7/14/2023 I had the repairs done at a cos... Read more
Incident date: Jan 20, 2020
My car just stalled and was not able to move on the highway exit which caused a high risk for the safety of passengers and the safety of others. The car has been towed to a Mercedes Dealer in West Covina, California. and they indicate that the coolant leaked into the drive motor and caused the car to stop. Prior to this car stall, there was no warning lamp, messages, or other symptoms of the probl... Read more
Incident date: Oct 24, 2023
For thousands of miles and almost 2 years, my ABS constantly warns, then resets, then warns that service is required. Dealers across the country scan my truck and find code C0020-01 ABS PUMP MOTOR GENERAL FAILURE. This part has not been available for over 18 months and every dealer has said they have dozens of customers needing the same part/repair. Nationwide forums show this to be an ongoing iss... Read more
Incident date: Oct 24, 2023
The contact owns a 2020 Ford Explorer. The contact stated while driving 40 MPH, the vehicle inadvertently lost motive power. The contact was able to coast into a parking area, after which the vehicle displayed a power train fault alert. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission ne... Read more
Incident date: Oct 26, 2023
After a service visit on May 27, 2023, at my local Honda dealership, I noticed condensation buildup in the front driver’s LED headlight. The car has never been in an accident, and there was no evidence of a strike from road debris. I initially suspected this moisture could be related to humidity, but it never evaporated and remained a problem. I troubleshooted other possible causes but even... Read more
Incident date: Oct 26, 2023
Air bag sensor not functioning as advertised. I have opened 4 service actions with Tesla. I have been told the sensor activates the airbag for passengers weighing 100 lbs or more. My wife weighs approximately 120 lbs, and we are having continual failures of the system to activate the front passenger airbag, despite her occupation of the seat. We have provided time and date information as reque... Read more
Incident date: Oct 30, 2023
The anti-lock and traction control light and service light came on shortly after purchase, this happened while towing a 10,000lb camper in the N. GA mountains. this was a challenging situation with that much weight pushing the truck and the brakes weren't working properly. After getting a code reader, I found out the HCU has been listed as a service problem. You try to find the part and there is a... Read more
Incident date: Oct 15, 2023
The contact owns a 2016 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V3340000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware o... Read more
Incident date: Oct 31, 2023
After the weekend rain, I went to start the 2017 Jeep Cherokee it did not start. I had the battery car jumped and it started up when driving it the steering wheel locked up. The dashboard started to display antilock brake assist off system, power steering assist off system, service transmission restart in Park with vehicle 0 speed, and so many red lights started flashing afterwards. I was in the ... Read more
LINCOLN
CONTINENTAL
(2019) - ENGINE
Oct 28, 2023
Incident date: Oct 28, 2023
The Turbocharger Wastegate Regulating Valve Solenoid has been intermittently forcing a OBD2 code P0234. The solenoid location has not been determined and why the code goes away and then comes back later after driving the vehicle after clearing the code is not determined either. Ford charges more for this part than any other parts houses. The dealer labor is also costing just as much as the part ($... Read more
LINCOLN
CONTINENTAL
(2019) - FUEL/PROPULSION SYSTEM
Oct 28, 2023
Incident date: Oct 28, 2023
The Turbocharger Wastegate Regulating Valve Solenoid has been intermittently forcing a OBD2 code P0234. The solenoid location has not been determined and why the code goes away and then comes back later after driving the vehicle after clearing the code is not determined either. Ford charges more for this part than any other parts houses. The dealer labor is also costing just as much as the part ($... Read more
Incident date: Oct 8, 2023
This vehicle has a severe water leak after rain event from body. Leaks into electrical, floor boards, roof. Dealership not able to locate water leak location. Have been working on it going on a month. We recently purchased the vehicle used.
Incident date: Oct 3, 2023
The panoramic sunroof continually leaks into the rear c-pillar. Each time it rains the seat belts become saturated with rain water. I am of the opinion this will cause more rapid deterioration of the seat belts than usual. Additionally, water ponds in the rear floor boards and is a mold hazard. The last rain, the rear seat also became saturated and our baby's carseat got wet. VW claims there is n... Read more
LINCOLN
CORSAIR PHEV
(2023) - VISIBILITY/WIPER
Oct 27, 2023
Incident date: Oct 22, 2023
I have not had a wreck because of this, but it does affect the ability to drive this car at times. The HVAC blend door on this car will strip out and in the winter you cannot switch it from cold air to hot air. So you have to freeze while driving and if it starts sleeting or your front window starts icing up or fogging up you cannot defrost it because there is not hot air. This seems to be a commo... Read more
LINCOLN
CORSAIR PHEV
(2023) - FUEL SYSTEM, GASOLINE
Oct 27, 2023
Incident date: Oct 22, 2023
The contact owns a 2022 Toyota Tundra Hybrid. The contact received notification of NHTSA Campaign Number: 23V566000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact expressed concern with driving the vehicle with the open recall and the vehicle was left ... Read more
LINCOLN
CORSAIR PHEV
(2023) - VISIBILITY:WINDSHIELD
Oct 27, 2023
Incident date: Oct 22, 2023
The contact owns a 2022 Honda CR-V. The contact stated while driving 60 MPH, the contact heard an unusual cracking sound. The contact stated that the next morning while getting ready to enter the vehicle, he noticed a three-inch stress crack across the bottom center of the front windshield. The contact stated that the following morning, when he entered the vehicle, the stress crack had extended to... Read more
Incident date: Feb 1, 2021
Unable to accelerate vehicle while driving on the freeway. The vehicle began making clucking sounds and jerking when trying to accelerate. You could feel vehicle shift harshly and was struggling to shift. While trying to merge onto the expressway, this became extremely dangerous when I was unable to accelerate. I was able to exit freeway and the problem stopped. A couple of weeks later while drivi... Read more
Incident date: May 31, 2023
Drivers seat head rest deployed at a stop light which caused my head to jerk forward.
1 injured
Incident date: Jun 15, 2023
The main screen has been going black approximately every 2 minutes while I am driving. It flashes off and then back on. I lose my backup camera, and all access to other features such as defrost, which can be scary, not to mention distracting. This issue started in May 2023, and I brought the car in. An upgrade to the 64gb eMMc (originally was an 8gb chip) was performed in May. I believe Tesla was ... Read more
Incident date: Oct 1, 2022
The transmission completely broke/ went out. Honda knows this is a recurrent issue with these vehicles. The fuel injectors had already been replaced on this vehicle at 40,000 miles before Honda was admitting a defect. They are well aware there are transmission issues for the Honda Pilot but are not taking responsibility costing car owners thousands. We were left on the side of the road, needing to... Read more
Incident date: Sep 22, 2023
Car dies while driving down the highway. Power steering and brake will not work. Has to be placed in park and then restarted. Mechanic has looked at it multiple times and has not been able to reproduce the problem.
Incident date: Sep 24, 2023
On August 28, 2023, I purchased two Yokohama Avid Ascend LX BW tires, size 205/55R16. I was charged $209.19 for each tire, plus another $129.95 for a 4-wheel alignment. The total for the two tires and alignment was $549.16. I had these tires for a little over one month before this incident. On October 4, 2023, after driving about eight miles on the freeway at around 60 to 65 mph, I pulled off ... Read more
Incident date: Sep 24, 2023
On August 28, 2023, I purchased two Yokohama Avid Ascend LX BW tires, size 205/55R16. I was charged $209.19 for each tire, plus another $129.95 for a 4-wheel alignment. The total for the two tires and alignment was $549.16. I had these tires for a little over one month before this incident. On October 4, 2023, after driving about eight miles on the freeway at around 60 to 65 mph, I pulled off ... Read more
LINCOLN
CORSAIR PHEV
(2022) - ENGINE
Oct 24, 2023
Incident date: Oct 24, 2023
Engine coolant bypass valve needs to be replaced. Seems to be a very common issue in 2019-2023 RAV4s but Toyota has not issued a recall and is making customers pay $600-900 to fix. I ask that Toyota take responsibility and issue the recall now so this can be fixed!
Incident date: May 1, 2023
The contact owns a 2006 Lincoln Town Car. The contact stated while starting the vehicle, the engine made an abnormally loud sound. The contact stated upon shifting into drive(D), the vehicle accelerated unintendedly down the steep driveway. The contact continuously depressed the brake pedal, but the vehicle failed to respond. The contact then turned off the vehicle. The contact stated that the fai... Read more
Incident date: Oct 15, 2023
#1- I had my truck in a few years ago for a brake issues that they said was a computer reprogramming issue and vacuum pump. They repaired and the issue slowly came back. Now it feels as if there is little to no assist with braking and stopping distance is growing. I feel like my family is at risk if there were ever to be a time I need to brake hard or fast. Theire are no warning lamps but obvious ... Read more
Incident date: Oct 6, 2023
The contact owns a 2021 Ford F-150. The contact stated while driving at an undisclosed speed, he heard an abnormal sound coming from the rear axle. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the rear axle assembly bolt had detached. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related it to Cust... Read more
Incident date: Oct 13, 2023
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact heard an abnormal sound while opening the front driver’s side door. The contact became aware that the front driver’s side door had been damaged nearby the hinge and there was a hole is forming. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent ... Read more
Incident date: Dec 15, 2019
When I open the tailgate using any of the three methods (key, button on tailgate, or button inside cabin), the gate opens, then immediately beeps three times and closes. This has happened about 10 times with me *underneath the tailgate* including one time with my one year old son in my arms. In each of these instances I was able to throw my hand up and stop the gate from closing, but had to manual... Read more