Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
LINCOLN
CONTINENTAL
(2019) — UNKNOWN OR OTHER
Aug 8, 2023
Incident date: Jun 25, 2023
Transmission was slipping while in drive, did not engage drive or reverse easily. Jerked in and out of drive. Mechanic days or could be the “turbo”.
Incident date: Aug 7, 2023
The contact owns a 2017 Chevrolet Volt. The contact stated that while parked, the transmission was shifted into reverse (R); however, the vehicle failed to reverse. Additionally, the contact stated that while the transmission was shifted into drive (D) the vehicle failed to move. The check engine warning light was illuminated. The vehicle was taken to a dealer, who informed the contact that the bo... Read more
Incident date: Aug 7, 2023
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while the vehicle was receiving routine service at the dealer, he was informed about a recall on the rear coil springs. The contact stated that parts were backordered for over thirty days. The vehicle was repaired. The contact stated that after leaving the local dealer and driving approximately 35 MPH, the rear coil springs detached. ... Read more
Incident date: Aug 7, 2023
The abs and traction control lights stay illuminated on dash. No abs, traction control, or cruise control. Abs module looks to be the problem
Incident date: Mar 19, 2023
Driving down interstate, mid-morning, and my front sunroof imploded. VERY loud, like a bomb or gunshot. Shattered glass everywhere, all over myself and my car. I jerked, almost hitting a vehicle to my left. Correcting, and almost got hit by an 18 wheeler. Made it over, got off Interstate, was disoriented, ran a stop sign I think. Was the absolute worst sound.
Incident date: Jul 4, 2023
I was driving on the highway at about 70 mph when the passenger side window trim flew off of the vehicle, causing a loud noise that startled me as I drove. I do not believe the trim piece hit another vehicle as it was nighttime and the road was not crowded, but it easily could have in other circumstances.
Incident date: Jul 30, 2023
My vehicle constantly slows down and occasionally even slams on the brakes to slow down for nonexistent obstacles. I believe this is a serious safety concern if there is a vehicle behind mine, as the driver of that vehicle would not expect mine to rapidly slow down. The root cause seems to be that the camera vision system frequently mistakes certain signs and dark cars reflected in mirages as pede... Read more
Incident date: Aug 2, 2023
the auto idle stop stalls and does not restart when you press the accelerator. I have been caught stalled in the middle of intersections too many times to count. Well over 100. It is extremely dangerous in city traffic. Other drivers behind me are honking horns and it takes a while to restart the car.I have narrowly avoided a serious accident at least 25 times. The dealer has been told about the p... Read more
Incident date: Aug 1, 2023
The vehicle has a feature that when transmission is in Park, and certain parameters are met the vehicle engine turns off after 20 minutes. There are no warnings offered. I nearly died when taking a nap in my car on a hot day in my car with a/c running. Then, without warning the vehicle just turned off while I was sleeping. I was woken by a passerby who noticed my overheating body. This is obviousl... Read more
Incident date: Jul 25, 2023
The contact owns a 2022 Jeep Compass. The contact stated that while the vehicle was parked, the instrument panel was faulty and the contact was unable to see the fuel gauge, tire pressure monitoring system, battery, or temperature gauge. Additionally, the low-beam headlight was abnormally bright. The dealer diagnosed the vehicle and determined that the instrument cluster was faulty; however, the c... Read more
Incident date: Jul 30, 2023
The contact owns a 2019 Ram 1500. The contact stated that while driving at various speeds, the power steering assist intermittently failed without warning. The contact used excessive force to steer the vehicle during the failure. Additionally, the power steering assist would return while using excessive force, causing the vehicle to oversteer. The dealer was notified of the failure and informed th... Read more
Incident date: Jul 30, 2023
While my wife was driving our vehicle when the tire monitor light came on the dash. She made it home and showed me the tire. I thought she might have ran over an object on the road then began putting air in the tire. The tire started to inflate and rise then there was a sudden loud bang. I took the tire off the vehicle and saw that the inside sidewall of the tire blew out. The consumer stated t... Read more
Incident date: Jul 29, 2023
Engine emission light came on. cylinder 2 misfire code. Engine ruinning rough when first started. Dealer found coolant low. Performed diagnostics - need new engine. coolant leaking into engine. Not part of an existing recall but known problem. In reading what could happen: my engine could over heat, seize and start on fire. I was fortunate that none of this occured putting myself or others a... Read more
Incident date: Jul 29, 2023
The contact owns a 2014 Ford Explorer. The contact stated while reversing, the rear-view camera malfunctioned and failed to display an image. The contact stated that occasionally while reversing, the rear-view camera activated and then the image suddenly disappeared, and the display screen turned black. The cause of the failure was not yet determined. The local dealer was not yet contacted. The ma... Read more
LINCOLN
MKZ HYBRID
(2012) — AIR BAGS
Jul 31, 2023
Incident date: May 31, 2023
Airbag light went on at 56k miles. VW service told us it was a faulty airbag. I paid 2k to have passenger side airbag replaced. 500 miles later the airbag light came on again. I had VW service review the problem and this time they said it is the drivers side airbag. The car has never been in any accident. Airbags should last the life of the car and certainly not 57k miles.
Incident date: Jul 29, 2023
I was driving on a country road and had my cruise control set to 55. My car braked hard and de-accelerated to about 40 and then increased the speed without hitting the resume button. My 89 year old mother was my passenger in the car with me and both of us were jolted when the seat belts locked up. We both gasped as we were startled by this action. There were no animals, vehicles or blowing debris... Read more
Incident date: Jul 14, 2023
On at least 5 occasions my automatic braking system has engaged when there were no obstacles in front of the vehicle. This has happened when driving at higher speeds (approx. 50 mph) on Lake Shore Drive in the city of Chicago as well at speeds below 30 mph along residential streets in my neighborhood. When I mentioned this to the dealership, I was told that perhaps there was interference from me... Read more
Incident date: May 27, 2023
The motor is leaking coolant into the cylinders. This affects engine performance and drivability. Coolant has to be added every day. This is a known issue with this motor in other ford vehicles but my vehicle is not included but exhibits the same issues as the other vehicles.
Incident date: May 27, 2023
Engine failure - Engine had failure while highway driving (approx 60mph). Complete loss of power in roadway. Mechanic diagnosis indicated piston rod had disconnected and caused hole in engine block.
Incident date: Apr 14, 2022
The contact’s mother owns a 2010 Ford Fusion. The contact stated that on several occasions while driving at various speeds, the brake pedal was depressed but the vehicle failed to stop in a reasonable amount of time. Additionally, after starting the vehicle and shifting into drive or reverse, when the brake pedal was depressed, the vehicle failed to stop as needed. The contact stated that after ... Read more
Incident date: Jul 13, 2023
The contact owns a 2017 Ford F-150. The contact stated while driving at an undisclosed speed, the transmission started shifting abnormally. The contact stated that the vehicle was sputtering, vibrating, and shifting unexpectedly before returning to normal operation. There were no warning lights illuminated. The contact stated that the PCM had previously been reprogrammed under TSB: 17E01 (Power Tr... Read more
Incident date: Jun 28, 2023
There is no manual door opener from the rear seats. In case of a power loss doors would not open. Only way the rear passengers can get out is climb to the front seats and get out through front doors. This is a serious situation in case of accident when power loss can happen.
Incident date: Jul 27, 2019
Took vehicle to dealership about safety recall, and they are unable to repair the vehicle
Incident date: Jul 24, 2023
The exact issue was reported for 2011-13 Honda OdesseY Models, All TRIMS and HONDA was issued a extended warranty for those vehicles and Honda is denying the same warranty extension for 2016 Honda Odessey models. The details are published in Service Bulletin 13-081 , which says
Incident date: Jul 24, 2023
The exact issue was reported for 2011-13 Honda OdesseY Models, All TRIMS and HONDA was issued a extended warranty for those vehicles and Honda is denying the same warranty extension for 2016 Honda Odessey models. The details are published in Service Bulletin 13-081 , which says
Incident date: May 31, 2023
3 months ago, I was getting my all-season tires installed in lieu of my winter ones. They told me that the lug nuts on all four of my wheels were swollen and I needed to get a replacement as they could not use them. It was my first time hearing this terminology. I asked for clarification and was told that due to severe rust they cannot be used. 15 days ago, i heard some squeaking coming from the ... Read more
Incident date: Dec 12, 2022
I have spent numerous (more than 3 major problems) For example, a lot of dollars fixing water pump. The design is messed up where they place the water pump. Thousands in labor. The electric driver control malfunction and tire pressure is always lit. This occurred on drive home from brake recall fix. The engine stalls and also leaks. The seat moves sometimes without me wanting it to. The emergency ... Read more
1 injured
Incident date: Dec 12, 2022
The impeller fan on the turbo was improperly balanced and caused shrapnel to travel downstream through the turbo, engine, diesel particulate filter and the exhaust system. When this happened the vehicle immediately shut down and was unable to drive. Had this happened on a highway or busy road, an accident would have been called. When the vehicle was towed to the dealership, the technician informe... Read more
Incident date: Dec 12, 2022
A message appeared on the dashboard indicating a "Critical Electrical Failure" and "Park Safely" when I turned the key to start the car. This car is a plug-in e-hybrid (my 3rd of this model) and I always assumed that in case of a major failure, I could either use the engine or the electric propulsion system. This was not the case. Although the instruments had power the transmission could not be ... Read more
Incident date: Jun 19, 2023
Vehicle stopped when changing from battery power to gasoline. Unable to drive. Not charging the Lithium battery therefore, I experienced 3 similar incidents with this vehicle. The first one on 02/15/22. The vehicle was towed to Bommin Chevrolet in Florida City, FL. This time it was under warranty. The second time 01/02/23 while on the road similar thing happened, again was towed to Tropical ... Read more
Incident date: Jun 23, 2023
Vehicle stopped when changing from battery power to gasoline. Unable to drive. Not charging the Lithium battery therefore, I experienced 3 similar incidents with this vehicle. The first one on 02/15/22. The vehicle was towed to Bommin Chevrolet in Florida City, FL. This time it was under warranty. The second time 01/02/23 while on the road similar thing happened, again was towed to Tropical ... Read more
Incident date: Jul 3, 2023
Fuel pump control module stopped working causing the engine to stop. It would not restart. Also, the car would not shift out of park into neutral, thus it could not be moved. This happened on a highway in traffic and created a very dangerous situation. Apparently, this fuel pump control module has a history of failing in hot weather. In this particular case the vehicle had been operating in 100 d... Read more
Incident date: Jul 3, 2023
The contact owns a 2015 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced... Read more
LINCOLN
CORSAIR PHEV
(2022) — UNKNOWN OR OTHER
Jul 24, 2023
Incident date: Jul 22, 2023
Recently my screen has not been working in the car. When I took it to the car dealership they said it was the APIM and it is 1400. They said they have had to order about 35 of them in the past month with cars having the same issue. If this is the case then a recall should be considered due to the price that is associated with this part
LINCOLN
CORSAIR PHEV
(2022) — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Jul 24, 2023
Incident date: Jul 22, 2023
Recently my screen has not been working in the car. When I took it to the car dealership they said it was the APIM and it is 1400. They said they have had to order about 35 of them in the past month with cars having the same issue. If this is the case then a recall should be considered due to the price that is associated with this part
Incident date: Jun 1, 2023
UNCONTROLLED RELEASE OF FUEL FROM TANK THRU TANK BREATHER SYSTEM WHEN MOTORCYCLE IS ON IT'S SIDE ON GROUND. DESIGN FLAW -- REDESIGN REQUIRED -- 2022 KLR 650 RELEASES FUEL FROM THE TANK BREATHER SYSTEM IN EVENT OF INTENTIONAL OR ACCIDENTAL MOTO BECOMING HORIZONTAL TO GROUND WITH NO MEANS OF FUEL SHUTOFF AVAILABLE EXCEPT BY TANK DRAINING TO LEVEL OF BREATHER WITHIN THE TANK. OCCURRENCE HAPPENS WITH... Read more
Incident date: Jun 1, 2023
While driving on I-95 near Colonial Heights, VA we heard a loud BOOM - thought it was a tire although I continued to maintain control of car. Saw in rearview mirror, a small shingle-size piece of material fly off top of our 2017 Honda CRV, toward car behind us. Stopped & saw that our sunroof had literally BLOWN APART. The "shingle-size" material was the middle of our sunroof blowing off. Fortunate... Read more
Incident date: Mar 23, 2023
The contact owns a 2013 Honda CR-V. The contact stated that while driving at 40 MPH, he was involved in an accident where he crashed into a truck, but the driver's air bag did not deploy. The contact stated that the fumes from the air bag burned his left hand, and he had to seek medical attention. The contact mentioned that his injuries would have been severe had he not been wearing a protectant ... Read more
Crash
1 injured
Incident date: Mar 23, 2023
My family and I were on a hike in the mountains, and when we got back to our car, the drivers headrest had popped out of itself. We tried to see if we could fix it, but it busted out with such force that it broke parts. When I looked this up, it appears that this is a pretty common occurrence with our make and model, and others have actually had it happen when they are in the seat and been injur... Read more
Incident date: Jan 26, 2023
The part that is needed for the suv to work called the body module chip is not made by Ford anymore and I am still paying on this vehicle
LINCOLN
MKZ HYBRID
(2017) — POWER TRAIN
Jul 21, 2023
Incident date: Mar 15, 2023
transmission slips to the point it jerks my car when it down shifts and going down a hill it will rev up over 3 rpm
Incident date: Aug 1, 2022
The contact owns a 2015 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The con... Read more
Incident date: Aug 1, 2022
The backup camera does not work. Currently it is a black screen when in reverse. It started several months ago going in and out, with it working sometimes and other times going completely out. Now it is completely out and does not work at all. This puts my daughter and others in and around the vehicle in danger when reversing. Honda has a "Rear Camera Safety Recall" for the 2018 Honda Accord, ho... Read more
Incident date: Aug 1, 2022
The contact owns a 2007 Workhorse W22. The contact stated that while driving at an undisclosed speed, the driver's and passenger's window panels fogged up, causing the contact to not be able to see the roadway. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 54,000.
LINCOLN
MKZ HYBRID
(2012) — ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
Jul 20, 2023
Incident date: Jul 18, 2023
The contact owns a 2016 Honda CR-V. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning. The contact stated that that he noticed white smoke coming from under the hood of the vehicle. The smoke started to turn into thick gray smoke that entered the cabin of the vehicle. No warning lights were illuminated. The vehicle was towed to the residence and then tow... Read more
Incident date: Jul 3, 2023
Subject: Safety Concerns with Subaru Solterra - Urgent Attention Required I hope this message finds you well. I am writing to express my serious concerns regarding the safety issues I am experiencing with my newly purchased Subaru Solterra 2023 Touring. Despite my enthusiasm for the vehicle, the problems outlined below have caused me considerable distress and are posing significant risks to both ... Read more
LINCOLN
MKZ HYBRID
(2017) — FUEL/PROPULSION SYSTEM
Jul 20, 2023
Incident date: Jul 19, 2023
while driving i smelled what i thought was strong exhaust from a vehicle in front of us. It was actually gasoline fumes entering the cab from my truck's engine compartment. I pulled over and investigated the smell, we had to let down ALL the windows and turn off the AC. There were no warning lamps. There was, however, gasoline dripping from around the transmission area of the underside. It was dr... Read more
Incident date: May 1, 2023
The contact owns a 2024 Cadillac Lyriq. The contact stated while driving undisclosed speeds, the instrument panel went blank for approximately 3-seconds. While driving in the driveway, the brakes applied aggressively. While approaching a stop light, the collision detection system engaged, and the front driver's side seat was shaking. The contact stated that the brakes then locked up. Additionall... Read more
LINCOLN
MKZ HYBRID
(2012) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jul 19, 2023
Incident date: Jul 7, 2023
3 lanes going down to 2 (leftmost closed). I move over to far right lane out of middle lane. No cars ahead of me in right lane. some cars in left lane. In lane for about 100 yards when.... Emergency collision warning appears and warning is made with sound and car pumps to brakes. Nobody was in my lane within 40 yards. Nobody moving into my lane. I have had it slow down and give collision warn... Read more
Incident date: Jul 14, 2023
Engine Crankcase (pcv) Problems on Mercedes Benz C300 and harness issue. I’ve noticed this is a very common issue many owners as myself have experienced and no action for a recall.