Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Aug 24, 2023
Beginning 8/22 and currently happening, my 2017 CR-V 1.5L Turbo with 48K miles (and all routine services done at Honda dealership/service centers since buying it brand new) does not engage when going from Reverse to Drive; in 1st gear the RPMS increase up to 3K or so before shifting into 2nd gear. When stopped at a traffic light or stop sign, and the car is idling, when starting up again the car ... Read more
Incident date: May 31, 2023
My steering was out of control
Incident date: Aug 23, 2023
Since I have had the car, five months, there have been THREE INCIDENTS of the car braking to a stop suddenly and unexpectedly while I am driving. At no time were there other cars near me; I was not in danger of hitting anything or anyone as the road was clear. The stops were jarring and upsetting as I could not discern a reason for these sudden stops. I feel it is very dangerous to stop in the mid... Read more
Incident date: Aug 23, 2023
Since I have had the car, five months, there have been THREE INCIDENTS of the car braking to a stop suddenly and unexpectedly while I am driving. At no time were there other cars near me; I was not in danger of hitting anything or anyone as the road was clear. The stops were jarring and upsetting as I could not discern a reason for these sudden stops. I feel it is very dangerous to stop in the mid... Read more
Incident date: Aug 22, 2023
The contact owns a 2008 Lexus IS250. The contact stated that while the vehicle was parked, the dashboard and the door panels melted causing the vehicle to become sticky. The vehicle was diagnosed and confirmed that there was a recall on melting dashboards, but the recall was no longer active. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the v... Read more
Incident date: Aug 22, 2023
The contact owns a 2008 Lexus IS250. The contact stated that while the vehicle was parked, the dashboard and the door panels melted causing the vehicle to become sticky. The vehicle was diagnosed and confirmed that there was a recall on melting dashboards, but the recall was no longer active. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the v... Read more
Incident date: Aug 22, 2023
Vehicle lost all electrical power after being turned off. No power to any part of vehicle, including interior lights, door locks etc. Vehicle was not able be turned back on unless jump started. Vehicle continues to lose all power when turned off. No warning on dash for any issue at all. Vehicle left me unexpectedly stranded with two young children at gas station hundreds of miles from home.
Incident date: Aug 1, 2023
Death wobble--great oscillation and shuddering of steering wheel and vehicle itself after hitting patches of rough road at highway speeds. This has happened 5 times now. Truck is currently being inspected for any faulty equipment. This occurred on interstate 10 in LA, and if not for quick thinking, I would have swerved into other traffic or lost control completely. This is a known problem with... Read more
Incident date: Aug 19, 2023
Purchased vehicle 7/29/23 While driving 8/19, vehicle auto-shifted from drive into neutral and the check engine light appeared. I was in the process of accelerating from the on ramp & moving to the left lane. Attempts to return the vehicle to drive were unsuccessful & I coasted to the right shoulder of the highway. The brakes were functional. Once stopped, the vehicle functioned as if it were ... Read more
Incident date: Aug 19, 2023
At Freeway speeds the vehicle unaccurately reads the lanes and begins steering the vehicle out of the lanes. When this malfunction occurs, the steering wheel becomes entirely loose for a split second then returns back to a solid state causing over steering, lane departure and unstability in steering. After the malfunction occurs the vehicle begins steering like a "ping-pong ball game" between the ... Read more
Incident date: Aug 19, 2023
At Freeway speeds the vehicle unaccurately reads the lanes and begins steering the vehicle out of the lanes. When this malfunction occurs, the steering wheel becomes entirely loose for a split second then returns back to a solid state causing over steering, lane departure and unstability in steering. After the malfunction occurs the vehicle begins steering like a "ping-pong ball game" between the ... Read more
Incident date: Aug 19, 2023
U90 2014-2016 2.4L IN-USE NOX- CATALYST EFFICIENCY W84 POWERTRAIN SOFTWARE UPDATE
LINCOLN
CORSAIR PHEV
(2023) — VEHICLE SPEED CONTROL
Aug 18, 2023
Incident date: Aug 10, 2023
When driving the forward collision avoidance system acts up. It will randomly slam on the breaks when nothing is in front. It also happens when cruise control is on, it will slam the breaks with an empty road ahead. It also thinks that there is something ahead when the road is clear ahead. This needs to be looked at because the number of complaints in regard to this is silly.
Incident date: Jul 25, 2023
When driving my brake system (ABS) lit up on the dash and I had to put additional force on the brakes in order to stop. There was no warning that occurred prior to the dash warning coming on. I took the car to Krieger Ford service department and they could not locate any issue with the brake system. They released the car back to me and it remained parked for 3 days. On the 4th day I tried to drive... Read more
Crash
Incident date: Jul 25, 2023
When driving my brake system (ABS) lit up on the dash and I had to put additional force on the brakes in order to stop. There was no warning that occurred prior to the dash warning coming on. I took the car to Krieger Ford service department and they could not locate any issue with the brake system. They released the car back to me and it remained parked for 3 days. On the 4th day I tried to drive... Read more
Crash
Incident date: Jul 13, 2022
The contact owns a 2016 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not exp... Read more
Incident date: Jul 20, 2023
I was just driving one day and then the hill start assist warning, pre-collision assist not available, and Powertrain malfunction/reduced power warnings all popped up. Upon further research there have been MULTIPLE people with this exact issue. Ford states the AWD module needs to be replaced. I have yet to do so but will do so in the near future.
Incident date: Jul 20, 2023
I was just driving one day and then the hill start assist warning, pre-collision assist not available, and Powertrain malfunction/reduced power warnings all popped up. Upon further research there have been MULTIPLE people with this exact issue. Ford states the AWD module needs to be replaced. I have yet to do so but will do so in the near future.
Incident date: Aug 1, 2023
Got my truck windshield fixed from.body shop and wipers fixed the replaced fuse box but my air conditioner had been acting up before it went to the body shop when we got the truck back 2nd day having it back my wife was driving it with are kids the steering wheel Locked up service power steering popped up on screen and she couldn't steer the vehicle at all we took back to dealership twice they hav... Read more
Incident date: Aug 10, 2023
I called the dealership when my car had less than 10,000 miles complaining of the brakes squealing very loudly almost sounding like grinding I took the car in they said the brakes were just dirty they cleaned them the very next day the brakes were making the same noise I call them again they say next time I come in for oil change they will look at them I go in they say they are dirty to drive fast... Read more
Incident date: Aug 15, 2023
I push my start button and it makes the starting nose and after a few minutes it starts and when I go to move it stalls out and then won't start again or starts and stalls again. But the next day drives fine. And it has been happening now for months even after we fixed the high rich codes it was giving out but now there's no codes appearing.
Incident date: Aug 15, 2023
My 2019 dodge journey back up camera has not worked since i had the car it shows me a yellow earror sticker n is a blind spot from the flashing of the camera not working this is dangouas and could cause major crash i have tryed to get dealer to fix it now i am not under warrenty and can not fix it now this is not safe at all also my fron breaks was fully replaced brand new everything n still leak... Read more
Incident date: Aug 15, 2023
My 2019 dodge journey back up camera has not worked since i had the car it shows me a yellow earror sticker n is a blind spot from the flashing of the camera not working this is dangouas and could cause major crash i have tryed to get dealer to fix it now i am not under warrenty and can not fix it now this is not safe at all also my fron breaks was fully replaced brand new everything n still leak... Read more
Incident date: Aug 1, 2023
The contact owns a 2018 Honda Civic. The contact stated that while driving at approximately 15 MPH, the brake pedal was depressed and went to floorboard and remained on the floorboard. The vehicle also failed to slow down as intended. The vehicle was taken to a dealer where it was diagnosed that the brake master cylinder and brake booster needed to be replaced. The vehicle was repaired. The manufa... Read more
Incident date: Jul 14, 2023
The contact owns a 2014 Honda Accord. The contact received notification of NHTSA Campaign Number: 20V769000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 30 MPH, the contact heard and abnormal sound underneath the vehicle. The vehicle then lost motive power. The contact stated that the shift lever was not responding. There w... Read more
Incident date: Jul 29, 2023
While driving with cruise control set, an pre-collision assist not available warning showed on the dashboard. Cruise control automatically switched off and the immediately slowed even when pressing the gas pedal. The vehicle began to jerk as if the brakes were automatically activated. When able to safely pull over and stop the vehicle, it would not go into park nor would it turn off. The ve... Read more
Incident date: Jul 29, 2023
This very low mileage vehicle recently had the same incident for I believe the fifth time since I've owned the car. In a very dangerous situation the car exibited the car going almost dead after normal acceleration. It regains power after 3-5 seconds and rapidly returning to acceleration. It happened to my wife soon after purchase and she has refused to drive it since. Last week while I attempt... Read more
Incident date: Jul 29, 2023
This very low mileage vehicle recently had the same incident for I believe the fifth time since I've owned the car. In a very dangerous situation the car exibited the car going almost dead after normal acceleration. It regains power after 3-5 seconds and rapidly returning to acceleration. It happened to my wife soon after purchase and she has refused to drive it since. Last week while I attempt... Read more
Incident date: Aug 12, 2023
Got an oil change Monday 8/7/23 When I left the dealership & arrived home the “engine maintenance required” light came on. Contacted dealership next day (service was done at Maita Toyota of Sacramento) let them know about what happened they told me they’d do a diagnostic on the vehicle. Car was at 43,772 miles when I dropped it back off at dealership. They ended up letting me know the diagno... Read more
Incident date: Aug 12, 2023
We were traveling across the country from CA, MN , KY, WV, VA, PA, NY, MN, WY, ID, NV. CA. 21 July 2023. RR passenger window rolled down and will not roll up -taken to Greenbrier Ford in Lewisburg,WV. They verified “RRWindow won’t roll up. Took door panel apart & tested for power. Both wires going to up circuit & down circuit for RR window gets 12V, either way you push or pull switch. Shoul... Read more
Incident date: Aug 12, 2023
My Terrain just started stalling. And it happens a few times a day. This is not safe. I had my daughters with me in their car seats, as I pulled out from a stop sign it just died. I couldnt steer or anything. People coming down the road and I am stuck In the middle of a street until I could put it in park and restart. And then it happens again when in reverse. I thought I accidentally had it in ne... Read more
LINCOLN
MKZ HYBRID
(2011) — STRUCTURE:BODY
Aug 11, 2023
Incident date: Dec 11, 2019
Door welds associated with the door check stop failed. Problem is the same as SSM-50150. Ford is telling me that it’s 1800$ to repair and I am on the hook for the repair.
Incident date: Jul 12, 2023
The engine on our 2016 Kia Sorento blew in February (2023) with 120k miles on it. When this happened, it blew a fist sized hole on each side of the engine. A brief fire was seen under the car but quickly went out. Since it was over the MFG warranty, we had to buy a used engine for $7k. Labor was $3k. There were absolutely no warning lights on the dash. Fast forward 6 months, the replacement engi... Read more
Fire
Incident date: Aug 6, 2023
The contact owns a 2013 Kia Optima. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle inadvertently lost motive power and stalled. Several attempts to restart the vehicle failed. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, who was unable to determine the cause of the... Read more
LINCOLN
AVIATOR PHEV
(2023) — VEHICLE SPEED CONTROL
Aug 11, 2023
Incident date: Aug 11, 2023
Once again, my vehicle exhibited immediate and sudden power loss while at highway speeds. Ironically, I was in transit to my dealer for the third time for this issue within my vehicle's 3,000 miles. This is incredibly unsafe at any speed, especially at highway speeds without warning. An uncommanded slowdown without any response from the accelerator pedal, and a warning on the gauge cluster statin... Read more
LINCOLN
AVIATOR PHEV
(2023) — ENGINE
Aug 11, 2023
Incident date: Aug 11, 2023
In May, my vehicle began having issues with acceleration and was choking when going uphill, or would start choking when slowing to turn or start moving after being stopped. The engine light came on and had code P1326. Dealership did a system update and it went away. The car broke down not long after, wouldn't start. Replaced battery as it wouldn't charge and was drained. Still didn't work. Towed i... Read more
LINCOLN
AVIATOR PHEV
(2023) — UNKNOWN OR OTHER
Aug 11, 2023
Incident date: Aug 11, 2023
In May, my vehicle began having issues with acceleration and was choking when going uphill, or would start choking when slowing to turn or start moving after being stopped. The engine light came on and had code P1326. Dealership did a system update and it went away. The car broke down not long after, wouldn't start. Replaced battery as it wouldn't charge and was drained. Still didn't work. Towed i... Read more
Incident date: Aug 11, 2023
When in reverse, the view behind the vehicle when using the rear camera display is poor when there is a shadow behind the vehicle making it difficult to see a person, especially a child. The rear view camera in my 2016 subaru Outback did not have this problem with shadows.
Incident date: Aug 11, 2023
The leather dashboard is bubbling and wrinkling. I read that this can cause the entire dashboard to come off if the airbags were to deploy. I’ve also seen other complaints where it continues to bubble up so high that it decreases visibility
Incident date: Aug 10, 2023
The contact owns a 2012 RAM 1500. The contact stated that while driving at 15 MPH, the electronics in the vehicle behaved erratically and the vehicle lost all motive power. After restarting the vehicle, it seemed to return to normal functionality but has since become a regular occurrence. The battery warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a f... Read more
Incident date: Aug 10, 2023
The contact owns a 2017 Audi Q5. The contact stated while driving at an undisclosed speed, there was an abnormally high whistling pitch sound coming from the vehicle. The contact had to add additional oil to the engine. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, and the contact was informed that the vehicle was consuming an excessive amount of engin... Read more
Incident date: Jun 10, 2023
While driving the pickup the electronic power steering quit working leaving me with very hard steering. Luckily I was just driving around town and no one was around. As of now I have not taken it to be looked at. The service power steering indicator lamp is on and flashes every 10-20 seconds.
Incident date: Mar 1, 2023
Per Mr. [XXX]: My daughter and members of our church’s high school youth group were on their way to a summer missions project in western Virginia/eastern Tennessee in an Enterprise rental van when the [DRIVERS' SIDE] rear tire started to separate from the vehicle as they were driving south on [XXX] near Staunton! Fortunately, the dad who was driving was able to safely steer the van to the side ... Read more
Incident date: Mar 1, 2023
Per Mr. [XXX]: My daughter and members of our church’s high school youth group were on their way to a summer missions project in western Virginia/eastern Tennessee in an Enterprise rental van when the [DRIVERS' SIDE] rear tire started to separate from the vehicle as they were driving south on [XXX] near Staunton! Fortunately, the dad who was driving was able to safely steer the van to the side ... Read more
Incident date: Jul 26, 2023
Small rock thrown from vehicle in front of us while driving about 50mph. Windshield cracked right in middle of drivers side windshield
Incident date: May 31, 2023
Both rear toe links and alignment. Vehicle has had a slight clicking or clinking sound coming from back. (Very quiet). During high speeds, such as highway use, vehicle appears to move back and forth more than expected while driving, and feels like its "rough running" as if something on suspension system is working harder at a higher speed. Dealer said this can cause excessive swaying of vehicle... Read more
Incident date: Aug 1, 2023
I was stopped at a turn light to merge left onto freeway and the truck steering went out when trying to turn, it led me into oncoming traffic that was just coming to a stop light, I was able to crank my wheel with all my strength to get to the side of the uphill freeway merge ramp. There were no warning signs. It was so scary and thank goodness I hadn't merged onto the freeway. The component th... Read more
Incident date: Aug 1, 2023
Air bag light stays on constantly vehicle was checked by Chrysler in Columbus Ga. and was told the harness was bad quoted $1,200 dollars for the repair. However the part was unavailable on 7/12/2023 returned for the fix on 7/22/2023 and still no part. I understand Air Bags have been a problem on numerous Chrysler 300 in the past please review and instruct maybe a recall is warranted.
Incident date: Aug 8, 2023
At speeds over 65 mph the truck vibrates violently. We have had it to 3 different repairs places, new tire’s balanced, new front parts and it still vibrates.
Incident date: Jul 1, 2021
When shifting to Park the vehicle shuts down but message comes up to Shift to Park and electronics stay on. Vehicle is off but unable to exit vehicle and lock it since the Shift to Park messages keeps dinging.