Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Oct 16, 2023
ADAS obstacle detection is intermittently available. Audible ADAS obstacle warnings intermittently persist while driving. Rear view camera fails intermittently and there is no safety fallback to see around the large blind spots created by the D pillars. I have contacted Fisker many times asking for escalation and resolution.
Incident date: Sep 17, 2023
The check engine light came on and the vehicle experienced a slight loss of power. Later the Start/Stop indicator light cam on with a message saying it has malfunctioned. Upon driving the van continues to have issues going up hills and accelerating from a stopped position. The check engine light remains steady without blinking.
Incident date: Jul 5, 2023
My left rear tail light has a water intrusion issue. From calling the dealership they stated their likely solution would be to drill a weep hole in it (HA!). Reading online this is a massive issue, a recall needs to be issued on these vehicles as it is a known defect with safety a cost impacts.
Incident date: Jan 18, 2024
Upon starting the car and putting the car into motion, the steering locks and "power steering assist fault" appears on the dashboard notices. To be able to steer the car I have to turn the car off and back on. The steering wheel cannot be turned when this fault happens. Yes the problem has been confirmed by a dealer. The warning message "power steering assist fault" appears on the dashboard.
Incident date: Dec 31, 2023
Steering wheel “sticky” while driving, when turning the wheel it feels like it is tight or sticky, the wheel doesn’t turn smoothly. I noticed a few weeks ago and have recently seen other complaints of the same situation.
Incident date: Nov 1, 2023
1 month ago was driving on toll and Population power is reduced came on, vehicle was reaving high and felt like power was being reduced/speed, was going 70 and had to immediately decrease speed and get off toll and found closest Chevy shop. Looked at dash and vehicle should have had at least 10 energy miles but it had immediately dropped down to 0. Before taking to Chevy, I had a quick inspection... Read more
Incident date: Nov 1, 2023
1 month ago was driving on toll and Population power is reduced came on, vehicle was reaving high and felt like power was being reduced/speed, was going 70 and had to immediately decrease speed and get off toll and found closest Chevy shop. Looked at dash and vehicle should have had at least 10 energy miles but it had immediately dropped down to 0. Before taking to Chevy, I had a quick inspection... Read more
Incident date: Jan 23, 2024
The incident happened on 12/22/2024 8:30 am to 8:40am. Weather: heavy foggy. On freeway, no raining. Road was dry. Autopilot was off. I was trying to change lane to 2nd lane (I was in 3rd lane) and I saw a white pickup truck suddenly changed lane to the 2nd lane from 1st lane, so I turned my steering to left quickly (speed was 55-60 miles) and back to 3rd lane, and then suddenly the steering whe... Read more
Incident date: May 31, 2021
The contact owns a 2012 Kia Sorento. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repa... Read more
Incident date: Jan 18, 2024
The contact owns a 2018 BMW 430I. The contact stated that while driving with the front driver's side seat belt buckled, the seat belt failed to restrain as needed. Additionally, the contact stated that the front driver's side seat belt failed to retract when unbuckled. The vehicle was taken to the dealer and the contact was provided an estimate to repair the front driver's side seat belt. The vehi... Read more
Incident date: Jan 18, 2024
The contact owns a 2018 Tesla Model 3. The contact stated that while driving at approximately 35 MPH, the steering disengaged. The vehicle was difficult to steer. The driver was able to veer off the road. The driver steering assist disengaged message was displayed. The local dealer was contacted and scheduled an appointment. The vehicle was not diagnosed or repaired. The manufacturer was not notif... Read more
Incident date: Nov 6, 2023
The car has now on at least 6 occasions started to shake and rapidly decelerate after I pressed the brake to slow down or make a turn. The car dashboard then starts flashing the following warning signs: 1. "Brake system malfunction service required"; 2) "ASAS fault- Features Limited or unavailable. Drive Carefully"; and 3) "Battery Level low." Please charge battery now." The vehicle's steering w... Read more
Incident date: May 31, 2023
THE PTU IS BAD ON MY 2017 JEEP CHEROKEE ,THERE IS ONLY 48,875 MILES ON THE CAR THERE IS A RECALL ON THIS FOR 2017 JEEP CHEROKEE BUT THEY ARE TELLING ME ITS NOT ON MY VIN ! HOW IS THAT POSSIBLE ? DO THEY NOT BUILD AND PUT THE SAME PARTS IN ALL 2017 JEEPS . THIS RECALL NEEDS TO BE REVISED TO INCLUDE ALL THAT FAIL
LINCOLN
CORSAIR PHEV
(2022) - POWER TRAIN
Jan 19, 2024
Incident date: Jan 19, 2024
Car won't start show codes U2622, U2621, U2620, U2619, P0AFA.
Incident date: Oct 1, 2023
When applied the break for the signal, the car doesnt stop immediately. It jumps and drags for a second and stops. Also, the car when stopped and when you remove your leg from the brakes, it goes behind and need to apply the gas pedal to push it forward.
Incident date: Jan 16, 2024
Within the first year I had the vehicle each of the head lights failed. Still under warranty the Dealer determined that the fuses were bad and charged me $90 each time to replace the fuses. I now have an issue with the passenger side head light. Initially it was an interment off-on condition. Now it is continuously off. I have not had this one fixed yet. but I suspect that the fuse block is defect... Read more
Incident date: Jan 16, 2024
Power tailgate began to malfunction first by opening slowly or not opening at all. Once open, would not close automatically. Would require a lot of manual force. Then, a "Power Tailgate Problem" error began to show on the dashboard. We took it to our local mechanic within about a week's time. They found the following 9 electrical codes: Power Tailgate Control Unit Internal Error Power Tailgate ... Read more
Incident date: Jul 26, 2019
The contact owns a 2019 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer... Read more
Incident date: Jul 26, 2019
Rear defrost connector comes unsoldered. My car is a 2022 with less than 12,000 miles on it. I basically drive it during the summer months when going to the lake. I bought the car brand new as a special order and received it in march 2022. I went to use my rear defrost, for probably the first time since owning my car, and it wouldn’t work. I took it to the dealer to have the defrost fixed- but n... Read more
Incident date: Aug 31, 2023
Purchased a new 2024 BMW xDRIVE 50e on 9/23/2024, then on 9/28/2023 X5 50e did not start due to Drivetrain Malfunction and had to be flat towed to dealer. Its been 108 days (1/16/2024) since X5 has been in for repairs due to BMU (Battery Management Unit). With a new part from Germany, Service Department with BMWNA technical assistance have not been able to resolve problem. BMWNA has reluctantly in... Read more
Incident date: Jan 7, 2024
Hey, The Power Steering Hose Busted for the 2nd Time Last then a Year apart. I believe this is a safety concern because of of no where the car becomes hard to Turn. I also seen that there was a Recall on the Steering hose for 2016 Dodge Journeys. I believe you all should Look into 2017 and 2018 as well. I Live in Minnesota and i Only have this Problem when it gets Extremely cold out.
Incident date: Jan 7, 2024
We drove our Truck from Hartwell Georgia to Coloma Wisconsin on [XXX]. En route we drove through heavy rain. We got to Coloma on [XXX]. The truck sat outside overnight in cold weather. Temps were in the low 20's to high teens. On [XXX] I went out to drive the truck to town on errands. After starting it the steering would not move. Had the truck towed to Wheelers Chevrolet of Coloma. Weather had wa... Read more
Incident date: Jan 12, 2024
Transmission shifting 3 levels with start of driving
Incident date: Aug 10, 2023
On 12/28/2023, my power steering went out on my Fusion. It gave a message in the message center “Power Steering Assist Fault”, and after software diagnosis, the steering rack has been confirmed to be faulty. The vehicle has been a nightmare to drive, requiring up to 14 rotations of the steering wheel to rotate sufficiently, causing minor but repeated injuries to my neck, hands, wrists, and arm... Read more
Incident date: Dec 15, 2023
I was just entering the expressway about 70 miles from my home, and the engine light came on in the vehicle. I could not accelerate to more than 52 mph even with the pedal to the floor. I had to drive home in the right-hand lane with my hazards on. This was the second time this happened within a month. The first time the dealer replaced the knock sensor after one week. It ran fine for 3 weeks... Read more
Incident date: Dec 15, 2023
Swollen lug nuts. They corroded and were almost impossible to remove. Lug nuts were destroyed during removal and had to be replaced. Apparently some two piece lug nut Ford used. They were original equipment.
Incident date: Dec 15, 2023
Swollen lug nuts. They corroded and were almost impossible to remove. Lug nuts were destroyed during removal and had to be replaced. Apparently some two piece lug nut Ford used. They were original equipment.
Incident date: Nov 25, 2023
instrument cluster would not function and was completely black. Had to pull the fuse to reset it
Incident date: Nov 24, 2023
The passenger dash board is melting. It covers the passengers air bag. I would like to know if a recall is still possible for my vehicle. I understand that there was a recall in 2015-2017, but unfortunately I did not received the notice since I was moving from Illinois to Kansas and later to Texas and continued changing addresses during that time frame.
Incident date: May 1, 2023
The contact owns a 2016 Ford F-150. The contact stated that while the independent mechanic was rotating the tires, he was informed that the lug nuts on all four wheels were swollen. The vehicle was taken to the dealer; however, the dealer did not inspect the lug nuts and informed the contact that they were unaware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was noti... Read more
Incident date: Jan 4, 2020
The contact owns a 2019 Ford Expedition. The contact stated while driving 35 MPH, the vehicle shifted abnormally, and hesitated while attempting to accelerate, causing the vehicle to stop. The contact stated that the vehicle was shifted to 1st gear prior to driving the vehicle to the residence. There was a rattling sound coming from the front of the vehicle and the vehicle was jerking. There were... Read more
Incident date: Jan 4, 2020
The contact owns a 2015 Chevrolet Silverado 1500. The contact stated that there was an abnormal gasoline odor outside the vehicle. The contact stated that when the vehicle was started, the odor of gasoline was much stronger in the cabin of the vehicle. The contact looked underneath the vehicle and observed that fuel was leaking excessively from the top of the fuel tank. The vehicle was towed to a ... Read more
Incident date: Jan 4, 2020
The Spot Weld on the Driver side door is broke. based on information read this is an issue on this vehicle where the hinge breaks where the spot weld is suppose to hold. Has to be replaced and cost is $2400. Dealership said they have repaired a lot of these doors/Hinges. Asking to pay $2400 on an issue that Ford knows. They have a notice 50150 fro NHTSA that it is a known issue . Looking to... Read more
Incident date: Jan 4, 2024
The contact owns a 2018 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. There was no further information provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue.... Read more
Incident date: Jan 4, 2024
Recall of airbags was issued on May 10, 2023. We have been unable to use this vehicle in our fleet since the recall because of the safety issues. As of January 4, 2024, there is no fix or remedy available for this recall.
Incident date: Jan 4, 2024
My driver side door starting making cracking sounds when opening and closing then would not close. Got the door to close finally and took to Ford. They said it was something to do with the welds on the door. They originally told me that I would have to pay to have it fixed. Because I purchased the extended warranty I was told it would be covered under that. They told me I would need a new door and... Read more
Incident date: Jan 4, 2024
The contact owns a 2013 Hyundai Elantra Coupe. The contact stated that the brakes failed to operate upon depression of the brake pedal, with the ABS warning light illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective ABS module. The contact then received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, th... Read more
Incident date: Jan 4, 2024
The Anti-lock Braking System (ABS) and the Hydraulic Control Unit (HCU) issue is present on my vehicle. The problem is intermittent and occurrences cannot be predicted, duration fault varies, sometimes repeatedly cycling fault/no fault/fault etc. When the fault occurs cruise control is either canceled (if active) or not available. Occurs at varios speeds. Please refer to NHTSA's open investiga... Read more
Incident date: Dec 13, 2023
From what I understand these Ram Pickups have numerous problems with the ABS module and HCU unit going out and our truck has had the same problem we had to replace the HCU unit at only 10876 miles on November 4. 2020 and now we have had the ABS warning lights coming on and took to dealer on 10/11/23 with only 22287 miles and they say we need a ABS module, we are told this part 68347098AB is on bac... Read more
Incident date: Dec 28, 2023
The contact owns a 2011 Kia Sorento. The contact stated while driving 65 MPH on the interstate, the RPM dropped to 0. The contact depressed the accelerator pedal however, the vehicle lost motive power and stalled while pulling off the roadway. No warning light was illuminated. The vehicle was restarted, and the contact drove the vehicle to the residence. The contact stated that the failure persis... Read more
Incident date: Mar 4, 2023
The vehicle is less than 5 years old and has less than 50k miles. While driving with cruise control engaged on the Thruway, my check engine light came on. Almost immediately after the red "BRAKE" warning showed on the dash. When that happened my car engaged the brakes while I was traveling at 75mph and I pulled to the side of the Thruway as quickly as I could as to not wreck with another driver. M... Read more
Incident date: Mar 4, 2023
The vehicle is less than 5 years old and has less than 50k miles. While driving with cruise control engaged on the Thruway, my check engine light came on. Almost immediately after the red "BRAKE" warning showed on the dash. When that happened my car engaged the brakes while I was traveling at 75mph and I pulled to the side of the Thruway as quickly as I could as to not wreck with another driver. M... Read more
Incident date: Jan 1, 2024
Incident occurs on most highway drives when lane assist is activated and then deactivated. Steering tends to “stick” and not allow smooth motion. Can also be felt at a complete stop from occasion.
Incident date: Dec 1, 2023
There is something wrong with my front, driver side electric break. When I at the speed about 40 mph or bumping road the break is not working. And some thin it making noise l, look like it is engaged by itself. The problem started when the car only 26500 miles but the dealer denied to warranty because it a month after 3 years.
Incident date: Dec 30, 2023
I slide off the road and went into a ditch then rolled a dew times no airbags denied I was upside-down Bach shoulder head injury and left leg all on the left side .y mirror wouldn't call 911 I have photos
Crash
1 injured
Incident date: Jun 1, 2023
I am experiencing the same headlight problem as has been reported for 2014-15 Kia Souls. Mine is a 2016 Kia Soul. The headlights go out intermittently when turning a corner or when signalling for a turn. I had it diagnosed at my dealership and they stated it was the Multi-function Switch that was mentioned as a recall for 2014-2015 Souls on your webpage. The dealership said there is no recall and ... Read more
Incident date: Dec 28, 2023
Transmission Stirring pump Spark plugs
Incident date: Dec 28, 2023
The driver's side mirror vibrates when in movement making it nearly impossible to see anything with it. I have tried to get it repaired but Tesla has stated that "there is no update on this. The concern arose earlier this year for new delivery Model Y's. For right now, we know Tesla is in the middle of creating a new part but there is no update on when it will become available for replacement a... Read more
Incident date: Sep 30, 2023
Several misfires causing lack of power and sudden deceleration in traffic. Coolant leaking into cylinders causing misfiring.
Incident date: Jan 11, 2019
Sudden braking while driving, with no reason or cause. No objects or vehicles in front to cause it to happen. It has occurred multiple times without warnings, putting my family and I in jeopardy.