Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Aug 8, 2023
The racetrack light bar located on the trunk door is dimming due to water intrusion from the poor/lack of sealing on the light. This lack of sealing keeps making water go in to the light, thus reducing the car's visibility at night. A lot of Durangos have this problem and there is no fix from the dealer, other than buying a new $1,300.00 light. The only thing we can do is to actually drain the ... Read more
Incident date: Sep 4, 2023
ABS/traction control failure. This also disabled cruise control causing rapid deceleration at set highway speed. Getting repeating chime and check ABS and traction control warning messages. ABS module and HCU were replaced under warranty at under 11,000 miles for same symptoms. Truck now has just over 45000 and read ABS codes indicate that part has failed again. Part seems to be backordered or u... Read more
Incident date: Sep 11, 2023
ABS , traction lights are on and cruise control , ABS and traction control doesn’t work. Safety issue. I understand that there is a recall on 2019 , 2020 models and wondering why the 2018 ram 2500 are not included in the recall .seems like a common problem says the dealership.
Incident date: Apr 12, 2023
Two open recalls on the vehicle (6/9/22 and 6/8/23) that have no repair available. 1. Both recalls can result in immediate and unexpected loss of vehicle power and "cause a vehicle to crash without prior warning" 2. DMV (CA Registered) will not issue current registration tags or paperwork due to recalls being incomplete. 3. Vehicle has had multiple issued related Diesel Engine, including entering... Read more
Incident date: Sep 12, 2023
After putting it in park, turn off car and it stated it’s not in park! Sometime I can get it to shut off by messing with shifter. Sometimes just let it run until it shuts off!
Incident date: May 31, 2023
On September 6, 2023 at approximately 5:30 pm, I was driving approximately 30 mph when suddenly my car stopped abruptly for no reason. Consequently although with seat belt on, my head and neck were thrown forward and back. There was no obstacle in my path...the nearest vehicle in front of me was about one city block away. I had an immediate headache and my neck was hurt also. This pain lasted ... Read more
1 injured
Incident date: Sep 11, 2023
The contact owns a 2013 Ford F-150. The contact stated while driving 55-60 MPH, the vehicle downshifted from 6th gear to 3rd gear abruptly and the vehicle jerked off the roadway. Additionally, the odometer turned off and the RPM was elevated to 6,000. The power train warning light was illuminated. The contact turned off and restarted the vehicle; however, the vehicle was stuck in 3rd gear, and the... Read more
Incident date: Jun 1, 2023
In June of 2023, a potential fire recall was issued. Contacted two dealerships, was told no parts available. In August 2023, a second notice regarding fire (whether car is running or parked). Called dealer and was told “no parts yet, out on wait list, no idea when parts will come in.” Called several times.
Incident date: Jun 1, 2023
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 30 MPH and depressing the accelerator pedal, there was an abnormally loud clunking sound coming from the rear of the vehicle. The contact veered to the side of the roadway. The contact stated that he turned off the AWD mode and the traction control, and the sound went away while driving. The vehicle was taken to the dealer, wh... Read more
LINCOLN
MKC
(2019) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Sep 8, 2023
Incident date: Jun 1, 2023
The contact owns a 2017 Ram 3500. The contact stated while driving 60 MPH, the brake pedal was depressed; however, the brakes locked up. The ABS and traction control warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the ABS module and sensor needed to be replaced. The vehicle was repaired; however, the following week the failure rec... Read more
LINCOLN
MKC
(2016) — POWER TRAIN:AUTOMATIC TRANSMISSION:COOLER/RADIATOR:HOSES AND FITTINGS
Sep 8, 2023
Incident date: Sep 8, 2023
The contact owns a 2020 Ford Explorer. The contact stated while the brakes were being replaced, the mechanic noticed that the transmission had a leak and referred the contact to the dealer. The vehicle was taken to the dealer and the contact was informed that there was a leak in the transmission oil cooler and that the transmission oil cooler needed to be replaced. The vehicle was not repaired. Th... Read more
Incident date: Aug 30, 2023
Fuel started leaking from top side of fuel tank. Seems to only leak while vehicle is running. My wife and family where all in the tahoe when this occurred. Also tahoe would shut down while driving just out of nowhere. Total loss off power and control. After a couple minutes it would start right back up. My family and kids were also in the car when this has happened.
Incident date: Jul 12, 2023
The contact owns a 2015 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not exp... Read more
Incident date: Apr 3, 2023
Was driving on the highway when my truck(2020 f250) dash lit up, steering got extremely heavy, no abs, no drive modes, lost of collision emergency braking, lost all trailering functions, lost auto 4 wheel drive, hill assist, hill decline assist while hauling 10,00lbs. Ran diagnostics and it appear to be a wheels speed sensor. However, it went away and is now an intermittent issue. I understand par... Read more
Incident date: Aug 20, 2023
Upon acceleration, car hesitates then surges. Started after approximately 2000 miles. Occurs most frequently from a dead start. However, continues upon acceleration up to 50 mph. Took to Toyota Dealer, but they were unable to diagnose. Others report similar problems on Toyota Nation Form. Concerned about pulling out into traffic safely
Incident date: Sep 6, 2023
Our 2020 Sprinter (Winnebago Revel) currently has 13,212 miles on it. During our ownership we have experienced about(?) 12 failures of the Advanced Driver Assistance System, during our last trip of ≈1400 miles we experience this failure twice, both occurring while driving on a state highway while being passed in the opposite direction by on-coming traffic. This trip triggered a memory of at leas... Read more
Incident date: Sep 6, 2023
There is a failure with the camera not being able to calibrate and a number of error messages
Incident date: Sep 6, 2023
I was driving the car and when applied the breaks noticed that they weren’t working. It was close to be an accident with the car in front of mine, but I was able to maneuver the car. When I stopped noticed that the break fluid container was almost empty and the fluid was leaking under the car. I brought the car to the Mercedes Benz dealership and they said that it was “normal corrosion” tha... Read more
Incident date: Aug 31, 2023
Transmission had randomly started to jerk and then stopped accelerating. Left me stranded on the side of the road on a 5 hour trip and when I turned it off and back on it would move very little and I could hear grinding noise from the gears. I had to get a tow truck which cost me 1.5 k to tow back to my house
Incident date: Sep 3, 2023
spot welds on door check arm pulled out. is affecting operation of window.
Incident date: Sep 5, 2023
The contact owns a 2020 Subaru Forester. The contact stated that the windshield was cracked. The crack had developed on the passenger’s side of the windshield’s edge where the windshield meets the frame and expanded 6 inches horizontally. The contact had not taken the vehicle to the local dealer or the glass shop. The windshield was not replaced. The manufacturer had not been informed of the f... Read more
Incident date: Aug 24, 2023
Driver side door creaks and sticks. Door does not open completely. Incident where front driver window would not open at ATM.
LINCOLN
MKZ HYBRID
(2012) — POWER TRAIN
Sep 1, 2023
Incident date: Mar 23, 2023
When entering the passing gear, or automatically downshifting, the transmission shifts very rough. A sudden jerk. I’ve asked at the Ford dealership, but they say there is no recall on this. Another friend with an older model F150 experienced the same thing. The sudden jerk affects the stability of driving the vehicle. Especially when driving using cruise control. It does not feel safe.
Incident date: Sep 1, 2023
The contact owns a 2023 Tesla Model Y. The contact stated while driving with the cruise control activated and set at 75 MPH, the vehicle experienced phantom braking. The contact depressed the accelerator pedal with excessive force for the vehicle to continue driving forward. The failure occurred approximately 5 times. There were no warning lights illuminated. The manufacturer was notified of the f... Read more
Incident date: Aug 31, 2023
The contact owns a 2022 GMC Yukon. The contact stated that while her daughter was occupying the second-row passenger's side seat, the seat inadvertently folded. The contact stated that the failure recurred on the second-row driver’s side seat while the seat was vacant. Additionally, the contact stated that the horn was inoperable. The contact stated that she was concerned for her safety and the ... Read more
Incident date: Aug 30, 2023
The ABS light and traction control lights appear on the dash board. After 500 miles I'm no longer able to drive the RV. I bought this rv van back in 2019, i'm the 2nd owner. It has 59,500 miles. I've already replaced both the rear wheel speed sensors in 2020. Replaced both front wheel speed sensors in May 2021 and now the front right wheel speed sensor went out again 8/18/2023. The rear wheel spee... Read more
Incident date: Aug 22, 2023
Just had oil changed on June 30th, 2023. However, for the second time now after about 1.5 month after the oil change the oil light is flashing on and off at either takeoff or breaking. Checked oil stick and it say it’s full then check again it’s spotty as if there’s no oil in the engine. Took cap off engine and it was smoking and smelling burnt. Oil on the stick was definitely darker than no... Read more
Incident date: Aug 29, 2023
The contact owns a 2018 Ford Focus. The contact stated that while the vehicle was parked, the contact became aware that the gear shift indicator erroneously showed that the vehicle was in reverse(R). The gear shifter warning light was illuminated. The vehicle was towed back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed tha... Read more
Incident date: Aug 30, 2023
all body frame has rust.
Incident date: Aug 30, 2023
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle was vibrating abnormally. There was an abnormal rumbling noise detected while the vehicle was in first gear. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who stated that the clutch and transmission needed to be replaced. The local dealer was ... Read more
Incident date: Aug 30, 2023
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle was vibrating abnormally. There was an abnormal rumbling noise detected while the vehicle was in first gear. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who stated that the clutch and transmission needed to be replaced. The local dealer was ... Read more
Incident date: Aug 30, 2020
The contact owns a 2021 Nissan Titan. The contact stated while driving 60 MPH and attempting to slow down, the brake pedal displayed an abnormal pulsation. The vehicle seemed to return to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who determined there was excessive wear on the front and rear rotors, as... Read more
Incident date: Aug 25, 2023
THREE TIME WHILE IN REVERSE THE CAR SUDDENLY STOPS AND MAKES LOUD NOISE. I AM VERY CONCERNED BECAUSE THIS CAR WAS RECENTLY PURCHASED AND I AM AFRAID TO DRIVE ON THE HIGHWAY. I AM CONTACTING THE DEALERSHIP TODAY ABOUT THIS ISSUE TODAY
Incident date: Aug 25, 2023
THREE TIME WHILE IN REVERSE THE CAR SUDDENLY STOPS AND MAKES LOUD NOISE. I AM VERY CONCERNED BECAUSE THIS CAR WAS RECENTLY PURCHASED AND I AM AFRAID TO DRIVE ON THE HIGHWAY. I AM CONTACTING THE DEALERSHIP TODAY ABOUT THIS ISSUE TODAY
Incident date: Aug 26, 2023
After having my front windshield replaced due to a recall my front camera quit working properly. This happened a year ago. Since then I have had a warning come up on my dash ever time I start my car saying the front camera has a fault and the front collision avoidance does not work. Additionally this effected the following. I have no cruise control, no blue cruise, no lane keeping assist, no self ... Read more
LINCOLN
CONTINENTAL
(2017) — ENGINE
Aug 29, 2023
Incident date: Aug 27, 2023
When stopping at a light or stop sign, the engine suddenly stop. I have to put on park and restart the car and everything is back to normal.
LINCOLN
CONTINENTAL
(2017) — STEERING
Aug 29, 2023
Incident date: Aug 27, 2023
Driving at low speeds the steering has a pull to it. Kawasaki has acknowledged the stem is overtorqued from factory but has yet to issue a recall and I still haven't heard back about them fixing it. This is a serious problem as I've almost been brought into a curb on several occasion even spraining my ankle trying to save it one time. This needs to be a recalled from forums the it is clear this is... Read more
1 injured
Incident date: Aug 26, 2023
The contact owns a 2019 GMC Acadia. The contact stated that while attempting to shift to park(P), the transmission failed to shift into park, and the contact was unable to turn off the vehicle. The contact also stated that when she started the vehicle, the reduced steering power warning light illuminated, and the failure caused the battery to be replaced once. The vehicle was not diagnosed or repa... Read more
Incident date: Aug 28, 2023
Low speed throttle application vehicle fails to respond. Does not happen all the time. A near collision almost happened while making a left hand turn with oncoming traffic. Has been happening repeatedly, usually within a parking lot.
Incident date: Aug 28, 2023
Low speed throttle application vehicle fails to respond. Does not happen all the time. A near collision almost happened while making a left hand turn with oncoming traffic. Has been happening repeatedly, usually within a parking lot.
Incident date: Jul 21, 2023
In the 1.5 years since I bought the 2022 Hyundai Ioniq 5 (new vehicle) there have been three instances where the car has failed to turn on or off due to rapid discharge of the 12 V battery. In all three occasions, the main battery was fully charged; however, the 12V discharged rapidly. The first two times this happened it took about 20 to 30 minutes of waiting for the main battery to charge the 1... Read more
Incident date: Jul 21, 2023
Driver side door and power window malfunction
Incident date: Aug 22, 2023
I was in the right lane on the 15 southbound from mesquite heading towards Las Vegas. Got into the passing lane to pass a semi and all power was lost after cutting over. I had to immediately cut over back to the right lane after passing the semi and pull over to the shoulder. This was a very dangerous situation and I have heard of others with the same vehicle going through the same thing. I do hav... Read more
Incident date: May 31, 2023
Vehicle burns oil at at much higher rate than scheduled oil changes allow.
LINCOLN
CONTINENTAL
(2017) — UNKNOWN OR OTHER
Aug 25, 2023
Incident date: Jun 1, 2023
When I apply brakes the car accelerates instead of stopping. This occurs randomly and not all the time. It has occurred at traffic lights or when I am at a location to park the suv. I was in a accident in May which caused damages to another car. I reported this to GM back in May of this year and they stated that they sent a engineer to inspect the car and could not find anything wrong. at that... Read more
Incident date: Aug 25, 2023
The frame has rusted with holes and is flaking away. The local dealer would not take the truck on trade because of the extensive rust and liability of reselling it.
Incident date: Aug 25, 2023
Blind spot assists and turn signals go out without warning. This model should have been included in the previous recall for timing. Having the same issues as other recalled cars.
Incident date: Jul 6, 2023
The contact owns a 2013 Honda Accord. The contact stated while driving 25 MPH, the vehicle started jerking upon depressing the accelerator pedal. The check engine, the Vehicle Stability Assist (VSA), the electric power steering, TPMS, Forward Collision Avoidance, and the Lane Departure warning lights illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of th... Read more
Incident date: Oct 16, 2022
The contact owns a 2013 Honda Accord. The contact stated while driving 25 MPH, the vehicle started jerking upon depressing the accelerator pedal. The check engine, the Vehicle Stability Assist (VSA), the electric power steering, TPMS, Forward Collision Avoidance, and the Lane Departure warning lights illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of th... Read more
Incident date: Aug 24, 2023
Beginning 8/22 and currently happening, my 2017 CR-V 1.5L Turbo with 48K miles (and all routine services done at Honda dealership/service centers since buying it brand new) does not engage when going from Reverse to Drive; in 1st gear the RPMS increase up to 3K or so before shifting into 2nd gear. When stopped at a traffic light or stop sign, and the car is idling, when starting up again the car ... Read more