Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 18,739 complaints for LINCOLN

Incident date: Oct 28, 2023

The fuel tank's front support bracket completely rusted out. I was driving and started to hear a very loud grinding sound. The bracket gave way completely dropping the tank almost to the ground and pushing the fuel tank bracket into the drive shaft grinding into it. Luckily it didn't create a spark or wrap around the drive shaft. The fuel tank could've fallen down completely or a spark could've be... Read more

Incident date: Oct 22, 2023

Missing Parts during assembly resulted in wire melting onto muffler which subsequently resulted in error messages relating to the parking brake and disabling of the Adaptive Cruise Control and BlueCruise while driving. The failure to install deflectors, a part that is just inside the wheel well to keep wires from touching the muffler, is an ongoing issue which is discussed in a Lincoln forum sinc... Read more

Incident date: Oct 22, 2023

The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving at approximately 25 MPH and traveling down a 5 percent grade hill, the brake pedal depressed to the floorboard on several attempts. The vehicle failed to slow down. The driver continued to pump the brake pedal. The contact engaged the parking brake. The service trailer brake system and the engine warning lights... Read more

Incident date: Oct 22, 2023

The contact owns a 2022 Honda CR-V. The contact stated while driving 60 MPH, the contact heard an unusual cracking sound. The contact stated that the next morning while getting ready to enter the vehicle, he noticed a three-inch stress crack across the bottom center of the front windshield. The contact stated that the following morning, when he entered the vehicle, the stress crack had extended to... Read more

Incident date: Oct 3, 2023

Frame of this vehicle completely rusted through. Holes on passenger side right where the front door ends. Hole is approx 12" long. Frame also has a hole in the left front core support. Advised that the vehicle is no longer safe to drive by my Toyota Dealer and personal mechanic. . There were no indications of this until a few weeks ago when the gas tank strap had come off and the gas tank was lea... Read more

Incident date: May 31, 2023

Toyota issues the airbag recall in july for 2023 tacomas and said a remedy would be available in august. Ive call once a week since the start of august to schedule my drive side airbag recall repair and they keep saying toyota doesnt have a remedy yet and it could be upwards of a year. FOR A DRIVE SIDE AIR BAG DEFECT. This should be blatantly illegal as it puts fear into driving my vehicle as i ma... Read more

Incident date: Feb 1, 2021

While driving power steering went out and then eventually came back. Would happen periodically while driving, very inconsistent but put me in dangerous situations s while driving.

Incident date: Jun 15, 2023

Some of the times when the function Autostart/Stop is on and the windshield wipers are active the car shuts down and throws engine lights on the car and the car won’t start after releasing the brakes, the car panics , and only will start again when moving from D to Park again and pressing the button .

Incident date: Oct 1, 2022

The transmission completely broke/ went out. Honda knows this is a recurrent issue with these vehicles. The fuel injectors had already been replaced on this vehicle at 40,000 miles before Honda was admitting a defect. They are well aware there are transmission issues for the Honda Pilot but are not taking responsibility costing car owners thousands. We were left on the side of the road, needing to... Read more

Incident date: Sep 22, 2023

While going through an S curve the dash lights went dark and engine quit while pulling a trailer. Had no power steering or brakes. Put it in neutral and was able to get engine started again before hitting a car coming from the other direction. On initial start up, there was a message "action required, open then close driver window". All dash settings for radio, information and media had to be rese... Read more

Incident date: Sep 24, 2023

The contact owns a 2015 Volkswagen Beetle. The contact received notification of NHTSA Campaign Number: 22V945000 (Air Bags) however, the part to do the recall repair was not yet available. A local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experience... Read more

Incident date: Sep 24, 2023

On August 28, 2023, I purchased two Yokohama Avid Ascend LX BW tires, size 205/55R16. I was charged $209.19 for each tire, plus another $129.95 for a 4-wheel alignment. The total for the two tires and alignment was $549.16. I had these tires for a little over one month before this incident. On October 4, 2023, after driving about eight miles on the freeway at around 60 to 65 mph, I pulled off ... Read more

Incident date: Oct 24, 2023

The contact owns a 2013 Kia Sorento. The contact stated that while driving at 20 MPH, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality. However, the failure became a regular occurrence. No warning lights were illuminated. T... Read more

Incident date: Oct 15, 2023

The contact owns a 2019 Ford F-150. The contact stated that while starting the vehicle, the engine made abnormal rattling sounds. The vehicle was taken to the dealer, where it was diagnosed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related th... Read more

Incident date: Oct 13, 2023

Van had srs code on from when bought by original owner. I bought van recently and tried to fix the issue I had the airbag replaced and the error went on a few days later. While looking into the issue I spoke to a few mechanic's who have both seen this issue with other vans with the same make and model. In those cases also it didnt help with replacing the airbags. There seems to be a real issue her... Read more

Incident date: May 1, 2023

Torque converter failed resulting in failure of transmission. Requiring complete replacement of transmission at the cost of $7100 from dealership.

Incident date: Dec 15, 2019

The contact owns a 2015 Audi Q3. The contact stated that while driving at 55 MPH, the vehicle started shaking uncontrollably. The contact was able to pull to the side of the road. No warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to rusted rear trailing arms, bolts, shocks, and coil springs. The vehicle had not be... Read more

Incident date: Oct 6, 2023

Hi My wife arrived home from work and put the truck in park. A message came up on the instrument panel saying shift to park and would not let her shut the vehicle off. I went out could not figure out what was going on because the truck was clearly in park. After moving the gear shift around the message went away and I was able to shut off the truck. A couple of days later when she got to work, it ... Read more

Incident date: Oct 14, 2023

While driving the doors will open to the secondary latch.

Incident date: Oct 11, 2023

All of my oil changes have been done religiously at the same Kia dealer where I bought my 2020 Telluride but ever since my 1/14/23 oil change, I have experienced oil leaking from my car on and off. Was told by the dealer that the issue was faulty oem oil filters and that the o-rings weren't sitting properly. I have had a total of 8 oil changes between 1/14/23 & 10/9/23. I explained on 3/25/23, dur... Read more

Incident date: Oct 11, 2023

The contact owns a 2021 Hyundai Palisade. The contact stated while driving 30-40 MPH, he heard a noise coming from the windshield. The following day, there was a scratch on the passenger's side lower corner of the windshield, which later became a spider web crack. The windshield was replaced at an auto collision repair shop. The contact stated while driving 30-40 MPH on another occasion, a truck p... Read more

Incident date: Oct 18, 2023

1) cranshaft and camshaft position sensors, timing problems and it has to be replaced this is a common damage in Mercedes Benz 2012 c250. 2) this put in risk my life because it can brake the engine in a highway and the car could be off.

Incident date: Oct 18, 2023

Incident date: Oct 16, 2023

When driving the vehicle an error pops up stating steering fault service now. When this pops up the steering tends to go tough. If you turn off the vehicle and turn it back on the error goes away and the system does not store any codes. There is no reason or repeat action to trigger this error. It was coming up monthly and the last month has popped up 3 times. This is a huge issue especially for m... Read more

Incident date: Oct 16, 2023

Incident date: Oct 17, 2023

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the vehicle briefly lost motive power before suddenly accelerating quickly, causing the contact to brake hard and bring the vehicle to a complete stop. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The electronic throttle co... Read more

Incident date: May 15, 2023

The lighting system allowed water to enter the lights, causing them to fail as they filled up (from bottom to top) to the point that they won't properly indicate running lights or brake lights. This failure has been slowly occuring over the course of 4 years until it now fails to pass the safety inspection.

Incident date: Aug 1, 2022

The contact owns a 2021 Kia Sportage. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently lost all electrical and motive power. As a result, the vehicle collided with a shopping cart, causing it to collide with another vehicle. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The ve... Read more

Incident date: May 31, 2023

The contact owned a 2018 Jeep Wrangler. The contact stated that while driving at 60 MPH, the vehicle had lost power and had shifting issues with the manual transmission. The contact noticed smoke from under the hood and tried to pull to the side of the road. While pulling to the side of the road, under the hood had caught on fire. The contact was able to pull to the side of the road safely. The au... Read more

Fire

Incident date: Jun 1, 2023

Hello. My name is [XXX] and I have a potentially serious issue with my car and Lincoln refuses to look into it. The short story : When you press the brakes moderately or harder (as if stopping for a yellow light) it sounds like you’ve run over a brick or hit a BIG pothole. It has been in 6 times and to 3 dealerships and they all say it is normal for Aviators and Explorers. I have owned an auto ... Read more

Incident date: Jun 1, 2023

The steering wheel in my car has been getting, what I can best describe as, "stuck" intermittently at various speeds. It's most noticeable when attempting to do minor corrections while driving straight. The wheel acts as though it does not want to budge prompting the driver to yank on it a bit to get it out of the "stuck" spot which then overcorrects. It was mostly annoying at first but is becomin... Read more

Incident date: Jun 1, 2023

The contact owns a 2014 Ford F-150. The contact stated while driving 72 MPH with the cruise control activated, the vehicle downshifted unexpectedly. The contact stated that the vehicle remained in third gear for approximately 15 minutes. The vehicle was taken to an independent mechanic where the failure could not be duplicated. The manufacturer was not notified of the failure. The failure mileage ... Read more

Incident date: Jun 1, 2023

The contact owns a 2010 Dodge Nitro. The contact received a recall notification of the NHTSA Campaign Number: 20V396000 (Air Bags, Steering) however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was intermittently illuminated. An undisclosed dealer was contacted and confirmed that the part may not be available, and the contact was inform... Read more

Incident date: Jun 8, 2023

The contact owns a 2018 Jeep Wrangler. The contact stated that while driving approximately 70 MPH, the vehicle drove onto a bridge and suddenly began to wobble and vibrate. After reducing speed the driver was able the regain control of the vehicle. The failure continued to occur anytime the vehicle drove over a bump in the road while traveling at highway speeds. The vehicle was taken to the local ... Read more

Incident date: Oct 12, 2023

The contact owns a 2014 Ford Escape. The contact stated while driving at approximately 40 MPH in traffic, the vehicle stalled. The contact stated that the check engine warning illuminated. The contact stated that it took several attempts to restart the engine. The contact stated that the failure was intermittent at first but had become a recurring failure. The contact had taken the vehicle to an i... Read more

Incident date: Oct 11, 2023

The contact owns a 2015 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not exp... Read more

Incident date: Oct 11, 2023

Left door weld broke. Making a popping noise. The window will not go up or down.

Incident date: Jul 26, 2023

Sept 9th, 2023 while driving on the interstate the vehicle lost all propulsion power, red lights shown in "gear, P N D" indicator area. I was in left lane and had to get to the side of the road, 4 lanes over, where putting the car in park and back in drive allowed for it to move forward again. I proceeded to a charging station to inspect the car and during this I hear a thump in the trunk area whe... Read more

Incident date: Oct 9, 2023

Steering has locked up on me, usually when coming out of a parking space. Makes a clunking noise at times when turning. Only way to reset is to turn engine off and on again. Has been giving me trouble for a number of months now. Had 2 different Auto Repair services look at it, and they say it may be electrical or something more serious. Both recommend to take it to Hyundai dealership where I go... Read more

Incident date: Oct 11, 2023

the pre collision assist came on 10/09/2022 then On 10/02/2023 the pre collision assist warning light flashed 3 times on dash then went out drove to work when i started the car again the hill assist light came on abs light came on collision warning light came on4wheel drive light came on and little wrench light came on i could not change drive modes while driving the vehicle home the reduced p... Read more

Incident date: May 23, 2023

The contact owns a 2023 Chevrolet Tahoe. The contact stated that while driving at an unknown speed, the "service safety restraint system", warning message appeared on the instrument panel. The vehicle was taken to a dealer where a diagnostic was performed; the diagnostic showed that there was a defect in the overhead module which rendered her airbag ineffective. The contact was informed that the p... Read more

Incident date: Oct 10, 2023

While driving at low speeds, the brake pedal became very difficult to engage and the car did not stop as intended. This affects the ability of the vehicle to stop in areas with frequent pedestrian traffic such as driveways and parking lots creating a substantial safety risk. The "Service Brake Assist" message also appeared after this incident. I contacted my Chevrolet dealer who cannot schedule an... Read more

Incident date: Jun 1, 2023

UNKNOWN my car has less then 50,000miles on it and it keeps stalling usually it starts right back up but twice it took about 5 minutes to start back up it gets regular oil changes

Incident date: Jun 1, 2023

I moved forward and hit this stone and then when I hit the stone. I tried to reverse and I lost control of my car. The car began spinning and I had no control of the car. The car finally crashed on it’ s own. I could not brake or nothing. I was rushed to the emergency room. I had a headache and my body was sore.

Crash

Incident date: Jul 4, 2023

Exceedingly jarring transmission shifts at both low and higher speeds that are startling to the driver and could cause an accident. This has been a chronic issue that happens frequently but not in every use of the vehicle. Below is a date in which this recently occured.

Incident date: Oct 6, 2023

Front windshield camera failure (confirmed by local Honda dealership). No known cause and no prior warnings/messages. All warning messages popped up suddenly after the car was parked for the workday. The following functions were disabled by this failure: automatic emergency breaking, lane keep assist, forward collision warning, lane departure warning, cruise control, etc. Part to replace is "on na... Read more

Incident date: Sep 15, 2023

The contact owns a 2017 Chevrolet Traverse. The contact stated that while driving between the 1500 - 2000 RPMs the engine would begin to feel as if it were misfiring. The vehicle would seem to hesitate and jerk whenever accelerating as if there was a delayed throttle response. The vehicle had been taken to the dealer twice at which time the spark plugs and boots had been replaced. Sometime after d... Read more

Incident date: Oct 5, 2023

My check engine light came on and began blinking. I had the car towed to a local shop to avoid any additional damage to the engine. The shop determined the car had significantly overheated due to a faulty water pump and the engine would have to be replaced. Leading up to this my check engine light never came on and the temperature gauge never spiked; there was no indication it was over heating. Af... Read more

Incident date: Sep 20, 2023

The contact owned a Kia Rio. The contact stated that while driving approximately 40 MPH, the vehicle lost power. Various unknown warning lights illuminated. The vehicle was veered to the side of the road and the vehicle was shut off. The contact stated that smoke was observed emanating from the engine compartment. The fire department extinguished the fire. The origin of the fire was unknown. The ... Read more

Fire

Incident date: Sep 6, 2023

The contact owns a 2013 Land Rover Range Rover Evoque. The contact stated that upon starting the vehicle, the vehicle failed to properly accelerate while shifted into driver(D) or reverse(R), with the "Transmission Fault, Select Park Before Engine Stop" messages. The vehicle was initially taken to an independent mechanic where both the fuel tank and an unknown battery piece were replaced; however,... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog