Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: May 20, 2024
We have had this vehicle about a year and a half, 2023 Toyota Tundra and have had to take it back and forth to McLarty Toyota for recall work. Concerning this particular recall, 24ta07-Engine may stall during driving, we were told is unfixable. If this vehicle cannot be fixed, we are demanding it be replaced with a reliable truck
Incident date: Jun 19, 2024
The contact owns a 2014 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer ... Read more
Incident date: May 22, 2024
Power steering stopped working instantaneously while exiting the interstate. Narrowly avoided leaving the road thru maximum braking, which nearly resulted in being hit from behind. Vehicle displayed a message saying “Steering Assist Fault Service Required”.
Incident date: May 22, 2024
The contact owns a 2015 Chrysler Town And Country. The contact stated that after the vehicle was parked, the contact exited the vehicle and opened the driver’s side sliding door and the driver's side headrest exploded. The contact stated that the headrest explosion was very loud. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and wa... Read more
LINCOLN
CONTINENTAL
(2017) - FUEL/PROPULSION SYSTEM
Jun 20, 2024
Incident date: Jan 1, 2022
I have a problem with my air system no air when i turn it on and when i turn the heat on its cold
Incident date: Jun 7, 2024
Driving to a local car wash, I stopped at a traffic light. When I tried to accelerate the transmission warning and power reduction waring flashed on HUD. I could not drive or place the car in reverse, the car had lost all its mobility. I had to let the car coast downhill to pull the car to the side of a busy street. I was fortunate this did not happen on a congested highway, but regardless the i... Read more
Incident date: Jun 1, 2024
Safety recall for backup camera has tried to be repaired 3 times now and not fixed.
Incident date: Jun 1, 2024
Safety recall for backup camera has tried to be repaired 3 times now and not fixed.
Incident date: Jun 1, 2023
While driving down the road the vehicle automatically shuts off without power brakes or power steering. Must come to a complete stop put the vehicle into park and the vehicle will then restart. Has happened twice in one week.
Incident date: Jun 10, 2024
The contact owns a 2013 Kia Sorento. The contact stated while driving at various speeds, the engine overheated, and the temperature gauge became elevated. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that the head gasket was blown and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure ... Read more
Incident date: Apr 29, 2023
On around 5/8/24 I lost the use of horn, have an air bag warning failure, ADS warning, loss of controls on steering wheel.
Incident date: Apr 8, 2024
The vehicle makes a metal like grinding noise when stoping and shutting off the engine. has had numerous problems where multiple warnings lights will appear on the instrument cluster followed by the vehicle losing power steering and the ability to be controlled. The radio screen with black out and functions will be rendered unusable through the radio, intermediately. The vehicle displays active e... Read more
Incident date: Apr 26, 2024
The brakes continue to malfunction I am unsure if a previous recall was fixed properly or not the Chasis electrical system has been fixed with electrical tape only the transmission and stability track and anti lock brake system error light with go off from time to time when it does and the more it’s driven the worse the issues get these are all recalls and the problems still persist are we confi... Read more
Incident date: Jun 10, 2024
Premature failure of valve cover gasket and transmission. Valve cover gasket allowing oil to seep in to spark plug “tubes” causing misfires. Transmission showing excessive wear for only 72000 miles.
Incident date: Jun 2, 2024
I'm getting multiple messages displayed saying lights are out when they are not, have had many instances where the language is changed to something else. And the cooling fan stops working intermittently causing over heating and most recent melted wiring harness plugs to and from fan.
Incident date: May 23, 2024
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated while driving 20 MPH and depressing the accelerator pedal, the vehicle shuddered, jerked, and hesitated to respond. There was no warning light illuminated. The contact stated that the failure had been recurring increasingly while driving. The vehicle was taken to an independent mechanic, where the vehicle was test-driven, but was... Read more
Incident date: May 23, 2024
I am the primary driver of our 2022 Toyota Venza. On [XXX] I had just taken the car through the Splash automated car wash on [XXX] and I was navigating into an adjacent space for use of the vacuum cleaners. As I took my foot off the accelerator to put the vehicle into Park, it suddenly and unintentionally accelerated. It crossed the driveway entrance to the car wash, jumped a curb which was ac... Read more
Incident date: May 23, 2024
I am the primary driver of our 2022 Toyota Venza. On [XXX] I had just taken the car through the Splash automated car wash on [XXX] and I was navigating into an adjacent space for use of the vacuum cleaners. As I took my foot off the accelerator to put the vehicle into Park, it suddenly and unintentionally accelerated. It crossed the driveway entrance to the car wash, jumped a curb which was ac... Read more
Incident date: May 29, 2024
There is a well known evaporator core issue with the Ford Mustangs/Trucks that were produced between the 2015-2017 models. Freon leaks out of the evaporator core due to poor build quality this creates a white film on the windshield of the vehicle that makes it hard for drivers to see. This happened to me when I first bought my car and I could have crashed but was able to safely pull over and clean... Read more
Incident date: Apr 17, 2024
Was driving normal, got an engine fault light then overheated. Engine has coolant intrusion. Ford won’t do anything about it!!
Incident date: Apr 17, 2024
At aproximately 39000 miles, whie driving down the road the electric power steering / rack and pinion died. The wheel froze up and was very hard to turn. I was lucky i was not going fast. It cost me 3900.00 for a new R&P on a fairly new car at the time. I have also been through 3 drive shaft bearings in 100,000 miles. Dodge should be sued, so many other reports of these items going... These are ex... Read more
Incident date: May 30, 2024
Was driving at 60 mph, without warning vehicle displayed error with power train module and shifted in to neutral. Vehicle lost engine power and would not respond. Vehicle would not shift into drive, pressing on accelerator pedal did nothing. Without warning vehicle shifted itself into park very abruptly. Could not shift into drive or low drive. Turned vehicle off and the. back on, vehicle would sh... Read more
Incident date: Jun 5, 2024
I believe Toyota is falsifying the MPG rating to make it appear they are getting better gas mileage than they are actually getting. On a new Toyota Rav4 bought last year, the speedometer always reads 3 miles faster that my actual speed. This is confirmed by my stand-alone GPS unit and my iPhone as well. I have since checked out other new Toyotas and found the same error. This error favors Toy... Read more
Incident date: Jun 3, 2024
The vehicle needs the transmission bolts replaced has a recall need repaired as as possible. The automatic transmission jerk
Incident date: Jun 3, 2024
P205 65 R16 Blizzak tires were purchased in December 2023, online and I had them installed same week. I spoke to the employee who stated as long as I rotated the tires at 5,000 miles, I can drive them all year. I went to Discount tires on Saturday to have my tires checked since I was sliding in the rain. The employee told me my front tires were at a 1 and 2, while the back tires are at 9 and ... Read more
Incident date: Apr 20, 2024
The contact owns a 2018 Ford F-150. The contact stated while driving 40 MPH, the vehicle briefly hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with cylinder #4, resulting in damages to the engine and requiring that the engine be replaced. The vehicle was not repaired. The manufacturer... Read more
Incident date: May 31, 2024
I researched that the sunroofs on these models are faulty and have caused water/electrical damage under the carpeting and seats of the vehicles. That is what has happened with my 2011 C300 Sport.
Incident date: Jun 3, 2024
the driver's side from door latch is not operating correctly. the driver's side front door opens when the car is in motion. this happened in a parking lot while trying to leave the lot. we may have been going about 15mph. the door latch is not working at all now. the door will not stay closed at all. there is a current recall for the same issue but Land Rover says that my vin number is not i... Read more
Incident date: May 26, 2024
It keeps saying parking light out. The engine light is now on and brakes and suspension are not good. Texas Crown auto sales or Crown auto sales sold me this lemon and I have only made 6 months of payments on it. It goes to the shop and stays at least three weeks every month In 2024. I have pictures and video of everyone that worked on it and sold it to me that they fired already.
Incident date: May 26, 2024
It keeps saying parking light out. The engine light is now on and brakes and suspension are not good. Texas Crown auto sales or Crown auto sales sold me this lemon and I have only made 6 months of payments on it. It goes to the shop and stays at least three weeks every month In 2024. I have pictures and video of everyone that worked on it and sold it to me that they fired already.
Incident date: May 26, 2024
Gas tank/fuel line leaking. Mechanic said I have to buy entire tank.
LINCOLN
AVIATOR PHEV
(2020) - TIRES
Jun 2, 2024
Incident date: May 31, 2024
Tire: 275/60R20 I was driving at the top of Bay bridge, MD and the rear tire just blew up and automatically messaged came on the gauge cluster and my phone that there’s 0psi in the tire so I had to stop on top of the bridge and put a spare on which was quite dangerous but I had no choice because I couldn’t drive on the rim, tow truck showed up and helped me, I had only couple ladders on the b... Read more
LINCOLN
AVIATOR PHEV
(2020) - TIRES:SIDEWALL
Jun 2, 2024
Incident date: May 31, 2024
Tire: 275/60R20 I was driving at the top of Bay bridge, MD and the rear tire just blew up and automatically messaged came on the gauge cluster and my phone that there’s 0psi in the tire so I had to stop on top of the bridge and put a spare on which was quite dangerous but I had no choice because I couldn’t drive on the rim, tow truck showed up and helped me, I had only couple ladders on the b... Read more
LINCOLN
AVIATOR PHEV
(2020) - TIRES:TUBE
Jun 2, 2024
Incident date: May 31, 2024
Tire: 275/60R20 I was driving at the top of Bay bridge, MD and the rear tire just blew up and automatically messaged came on the gauge cluster and my phone that there’s 0psi in the tire so I had to stop on top of the bridge and put a spare on which was quite dangerous but I had no choice because I couldn’t drive on the rim, tow truck showed up and helped me, I had only couple ladders on the b... Read more
Incident date: May 14, 2024
I noticed there are 5 recalls on the yr make and model of my suv and I need it fixed plz
Incident date: May 28, 2024
The car will stall and shut off, the radio quits working and the key will get stuck in the ignition.
Incident date: May 28, 2024
The car will stall and shut off, the radio quits working and the key will get stuck in the ignition.
Incident date: Oct 20, 2023
The contact owns a 2015 Ford F-150. The contact stated that while driving at an undisclosed speed, the contact heard a snap and cracking sound coming from the front driver’s side wheel. The contact drove the vehicle to the shoulder of the roadway and parked. The contact exited the vehicle and performed an inspection. The contact noticed that the front wheel had detached, and the ball joints wer... Read more
Incident date: Oct 20, 2023
The drivers side wiper leaves a streak at drives eye level during most rain events. My dealer has replaced the wiper 3 times but this has not fixed the issue. My Dealer has verified this is happening and verified this happens on all Porsche Cayenne vehicles of this age and model. According to FMVSS 104 and SAE J1903 the area A (drivers viewing area) must be 99% cleaned. This streak is an arc a... Read more
Incident date: May 3, 2024
The contact owns a 2017 Mercedes-Benz C300. The contact stated that while operating the vehicle, the front driver’s and front passenger’s side seat belts malfunctioned and failed to properly retract. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previ... Read more
Incident date: May 26, 2024
I was driving approximately 55 MPH on the highway when my vehicle suddenly lost all acceleration. I received an alert on the dash and a chime - the alert stated "Shift to P to Start" - with no other warnings and no CEL or Check Engine light. Pressing the gas, even to the floor, did nothing. I was forced to brake the car to a stop on the shoulder, shut off the engine, and restart the vehicle. A... Read more
Incident date: May 13, 2024
The contact owns a 2018 Honda Accord. The contact stated while driving 75 MPH and depressing the accelerator pedal, the vehicle slowed down. Several unknown warning lights were flashing on and off. The contact was able to pull over. The vehicle was taken to the local dealer, where it was diagnosed that the spark plugs, ignition coils, and other unknown parts had caused the failure and needed to be... Read more
Incident date: May 13, 2024
The contact owns a 2018 Honda Accord. The contact stated while driving 75 MPH and depressing the accelerator pedal, the vehicle slowed down. Several unknown warning lights were flashing on and off. The contact was able to pull over. The vehicle was taken to the local dealer, where it was diagnosed that the spark plugs, ignition coils, and other unknown parts had caused the failure and needed to be... Read more
Incident date: May 28, 2024
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel system, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufact... Read more
Incident date: May 2, 2023
For a few weeks, I thought I had developed an air bubble in my power steering system, as occasionally, steering would have a very slight resistance that I could pull through with minimal effort. I went to check my power steering fluid and upon inspection and research, discovered that my vehicle (a Police Intercepter Utility, equal to a base model Explorer) has electric power steering, not hydrauli... Read more
Incident date: May 21, 2024
The roof panel that was only attached with adhesive has detached from the frame of the car. This has also caused the retractable convertible top to stop working. I have read about the roof of many of these cars flying off while driving down the road. It is only a matter of time before this poor defect causes serious injury and/ or significant property damage. I called cadillac customer service and... Read more
LINCOLN
CONTINENTAL
(2017) - WHEELS
May 22, 2024
Incident date: Sep 1, 2023
2022 MDX Type S. So far I have replaced one tire and two rims. Air suspension does not absorb any road hazard. Pot holes or expansion cracks the front end dives into them letting the tires and rims absorb the impact. Thank goodness no high speed loss of tire pressure
Incident date: May 20, 2024
There are no audible alerts and insufficient visual alerts to indicate when cross traffic is approaching from the rear left or rear right of the vehicle while backing up. The functionality only works when there is a blind spot to the immediate right or left of the vehicle. This is inconsistent with the industry standard. The current vehicle is a 2024 BMW X3 model year. However, in comparison to th... Read more
Incident date: May 13, 2024
About a week ago my brakes on my 2013 Ford Edge Limited became for hard to press. The pedal became stiff. I almost was unable to stop even though I was going extremely slow approaching an intersection that was very busy. I have looked up recalls on this issue with the same description and realize Ford had issued a recall on 2013 Ford Edges however only certain Vin numbers. However, surfing throug... Read more
Incident date: May 13, 2024
As I was parking the parking sensors didn’t engage to say I was too close to another vehicle causing me to side swipe the other vehicle! I thought it was just me but still 4 days later anytime I park the sensors don’t alert me as being too close! The forward and reverse emergency brake system is not engaging as it used to do!
Crash