Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: May 12, 2023
Number 8 roller fell down and cause the camshaft to have deep groove in the loob. I rebuilt the upper part of the motor bur now still getting check engine light on… july 2023 2nd) Now the power steering is trying to lock up while driving. On sept 2, 2024
Incident date: Sep 2, 2024
There is a very serious issue with the mechanical part of these car models that end up having issues with the service shifter. there needs to be a complete recall due to it being a worldwide issue.
Incident date: Aug 25, 2024
When we are driving the vehicle brake light lights up on dash and car breaks for a second or two. There are no cars around and no railroad tracks. It just does it a random times. We aren’t speeding. Just driving down road.
Incident date: Aug 25, 2024
When putting my car in park and shutting off. My traverse says warning shift to park when I am clearly in park. I cannot lock my doors and horn beeps. It continues to ding with warning!
Incident date: Jul 19, 2024
The transmission does not shift from first to second and created several dangerous situations in whichI tried to enter the highway. I called the corporate headquarters to make a complaint and was sent to the dealership to file a lemon law complaint. The Transmission specialist at AAMCO said the transmission parts are in good shape, but the problem is that there is too much clearance between the tr... Read more
Incident date: Aug 29, 2024
The contact owns a 2014 Hyundai Sonata. The contact stated while driving at approximately 70 MPH, the vehicle started losing motive power. The contact depressed the accelerator pedal, but the vehicle failed to respond as needed. The contact stated that the check engine warning light was illuminated and there was an abnormal knocking sound coming from the engine compartment. The contact was able to... Read more
Incident date: Aug 26, 2024
The 15mm nut securing the 2nd row seat track, behind the passenger front seat, was not secure and the seat track moved in all directions by several millimeters. The nut was stripped and could not be tightened. This manufacturing defect was repaired by Rivian. However, given the ongoing quality issues with this Rivian, I would speculate that other safety related defects have yet to be discovered... Read more
Incident date: Aug 26, 2024
Hub/bearing issue and replacement and now waiting on the second one and it’s hopefully 🤞 just those ? Was told in Ky alone 59 other cars waiting on this part and that’s just one state. Also another local lot told me there is an internal recall which I have never heard of
Incident date: Aug 26, 2024
I was driving my car and as I was coming to a stop the engine sputtered then started to stall. The check engine light then came on.
Incident date: Aug 23, 2024
The contact owns a 2024 Mazda CX-90. The contact stated that on several occasions while driving at various speeds, the message "Vehicle Failure Detected - Hybrid System Malfunction", "Possibility of Restricted Power Output", "I-Activsense System Malfunction", "Dynamic Stability Control Malfunction", and "Push button Start System Malfunction" were displayed. Additionally, the I-Activsense warning l... Read more
Incident date: Aug 20, 2024
My driver seat belt has randomly popped off while driving it has happened 4 times since I bought this used 2020 palisade at the end of February it’s very scary and i don’t feel safe in this car. I don’t think it has happened with my kids seatbelts but I don’t trust them , I do not have the exact dates
Incident date: Aug 23, 2024
I own a 2021 RAV4 which I routinely get serviced at the Passport Toyota. On June 29, I took my car to Passport Toyota for service because the maintenance required message appeared on my car’s dashboard. The service advisor texted me a list of recommended services for my RAV4. One of recommended services was to replace the coolant bypass valve. I agreed to the service at $800. On July 3rd the che... Read more
Incident date: May 15, 2024
The contact owns a 2017 Ford Edge. The contact stated while driving 50 MPH, the vehicle went into LIMP Mode while in traffic. The contact was able to pull over safely. The contact stated that the service engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the engine block was cracked. The vehicle was repaired, but the failure recurred. The m... Read more
Incident date: Jul 15, 2024
My shift to park comes on although the vehicle is parked My steering is reduced came on today this is a problem in mutiple forms in regards to chevy blazers
Incident date: Jul 15, 2024
I was driving to work with the heated seat on. I began to feel my lower back getting extremely hot. I leaned forward and when I did I could smell something burning and my back began to burn. I quickly pulled over and jumped out of the car as quickly as possibly to see that my seat had physical flame coming from it. I contacted Jeep about the situation and was ultimately told it was somehow not a m... Read more
Fire
Incident date: Aug 20, 2024
See attached document for complaint.
Incident date: Aug 20, 2024
The contact owns a 2020 Chevrolet Traverse. The contact stated that on several occasions while driving at undisclosed speeds and making a left or right turn, the vehicle was not stable and was moving unintendedly. On another occasion, while having maintenance service performed on the vehicle, the mechanic advised the contact that the rear toe links had rotted out due to corrosion and needed to be ... Read more
Incident date: Aug 19, 2024
Vehicle has had continuous issues with loss of oil pressure. Vehicle has been to ford service dept multiple times and is still uncorrected. Issue arises when placed under mild to hard acceleration conditions, ie passing a vehicle on interstate conditions. Problem is able to be duplicated when at operating temperatures. Once oil leashed is lost, the vehicle goes into limp mode with an illuminated ... Read more
Incident date: Jul 11, 2024
Tires wear less than 1k miles. Deflate, side wall wear, separation, tread wear etc. Have purchased around 8 tires from January 2022 - Present FRONT - 265/35/ZR21 101Y Extra Load REAR - 295/30/ZR21 102Y Extra Load Michelin honored tire failure for side wall separation then denied all other claims. And this is the only tire Tesla has on hand since there is no spare.
Incident date: Aug 13, 2024
The frame has failed by rusting through and continues to the brake line. It is available for inspection. The truck is no longer safe to drive due to the rust and brake issues. The truck frame could have failed in traffic causing harm to myself and other drivers. The problem has been confirmed by Yingling’s in Topeka, KS, Lewis Toyota in Topeka and Crown Toyota in Lawrence, KS. They have all done... Read more
Incident date: Aug 15, 2024
Hi! I stumbled across what looks to be an illegal child car harness (booster seat alternative) for sale on Amazon. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Aug 9, 2024
Driving north on [XXX] just north of Red ond Oregon on a 2 lane section at sunrise with traffic aware cruise control set the Tesla braked aggressively when a semi approached in the oncoming lane. Neither vehicle crossed the center line but the crash alarm blared and the car braked almost causing a rear ending accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C... Read more
Incident date: Aug 9, 2024
My vehicle has codes C1253 and C1256. These codes are associated with faulty brake actuators, a well documented issue in Highlanders. Faulty brake actuators can cause problems with braking, which can put my safety and the safety of others at risk.
Incident date: Aug 1, 2024
The contact owns a 2013 Hyundai Sonata. The contact stated that while at a stop, a pedestrian informed the contact that both the driver-side and passenger-side brake lights failed to illuminate while the vehicle was stopped. The vehicle was taken to a local independent mechanic where it was diagnosed that both rear housing lamps had melted and needed to be replaced. The contact stated that both br... Read more
Incident date: Aug 1, 2024
THE CAR KEPT OVERHEATING AFTER i PURCHASED IT EARLIER THIS YEAR. THEY HAD TO REPLACE THE MOTOR. I HAD TO PAY OUT OF POCKET AND THE INSURANCE i ADDED ON COVERED MOST OF IT FOR A USED MOTOR TO BE INSTALLED. THE DEALER NEVER FIXED THE RECALL ON THE LOCKS WHICH THE DOORS OPENED WHEN I CAME TO A STOP. IF MY GRANDKID OR DOGS WERE IN THERE THEY COULD HAVE FELL OUT AND GOT HURT.
Incident date: Aug 14, 2024
Driving in a 40mph zone and car suddenly lost all power followed by a message stop safetly now and the 12v battery icon. While coasting car lost power steering and upon stopping went into park and would not go into neutral for 30+ minutes
Incident date: Aug 14, 2024
While driving with the cruise control set, at times the care must sense that there is an issue ahead and slams the brakes on. This has happened on numerous occasions. This had led to cars following to do the same (hard braking). Although this has not caused an accident for me, I don't trust the system. I'm waiting for a rear end collision when this happens.
Incident date: Aug 14, 2024
While driving with the cruise control set, at times the care must sense that there is an issue ahead and slams the brakes on. This has happened on numerous occasions. This had led to cars following to do the same (hard braking). Although this has not caused an accident for me, I don't trust the system. I'm waiting for a rear end collision when this happens.
Incident date: Apr 18, 2024
THE DRIVER SIDE SECOND ROW WINDOW IS NOW GOING DOWN ALL BY ITSELF AND HAS HAPPENED 3 TIMES IN 5 DAYS. I CANT ROLL IT UP UNTIL I TURN OFF THE CAR AND TURN IT BACK ON.
Incident date: Aug 10, 2024
We have two problems what we would call safety issues. First, all the sound in the vehicle was lost which included safety belt warning alarm, turn signal bells, door open alarms, etc. We were told by the dealership that it was a faulty amplifier. Secondly, the sunroof opened by itself, and is locked in the open position which makes the vehicle undrivable due to weather conditions and makes it an e... Read more
Incident date: Feb 16, 2024
I was driving down the road and when rpms were between 1 and 2 and I applied brakes my van stalled out at the lights. My battery is new so I know it's not that. There is a large number of people that are saying there is a safety concern. I am scared to drive it in case it happens again. It was on a busy road in front of a mall. [XXX] . Please look into the number of people reporting this same iss... Read more
Incident date: Jul 27, 2024
The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with faulty wiring for the second-row seat air bags. The contact was informed that the wiring needed to be replaced. The contact was informed that the failure was due to a manufacturing design flaw. The v... Read more
LINCOLN
NAUTILUS HYBRID
(2024) - ENGINE
Aug 13, 2024
Incident date: Jun 11, 2024
Excessive oil consumption. Have to add a quart every 3300 miles. Twice in last two months on highway and city street, low oil warning came on. Mileage on auto is 72000 miles. All scheduled maintenance performed by Subaru dealer.
Incident date: Jul 29, 2024
I have a 2022 Tundra with 18,700 miles on it that is part of the recall for a new engine! This is my fourth tundra, and the materials used in the 3rd Gen are sub-par to say the least! I have already had to replace the actuator and motor in my passenger window because it was stuck halfway open/closed and it took the dealership almost 2 weeks just to get the parts and put them in. My tailgate isn't ... Read more
Incident date: Jan 15, 2024
The contact owns a 2021 Forest River Flagstaff RV. The contact stated that the front driver’s side tire was significantly worn and damaged after driving approximately 200-500 miles. The vehicle was taken to the dealer, where it was diagnosed that a bearing retainer nut had detached and caused the tire damage. The dealer made an unknown adjustment; however, the failure recurred. The vehicle was t... Read more
Incident date: Aug 12, 2024
While driving, transmission began to stutter and car began to buck. No check engine lights came on. Transmission then had a whining noise and was overheating.
Incident date: Aug 12, 2024
While on highway truck decelerated on its own. We were trying 70 mph and the truck dropped to 60 mph while the gas pedal was still manually engaged. Its becoming an increaingly regular problem that the car will not accelerate from a complete stop, even with gas pedal fully engaged. Potential for accident is high, as there is no reliability when pulling out into traffic. Dealership ran diagnositic... Read more
Incident date: Jul 28, 2024
Dealership made several repairs at no cost to me that minimized the issue but issue still present. Car is leased. There were NO weights on rear tires, weights had to be installed. Brakes feel as if being pushed upward when driving over rough road surface. Gas pedal vibrating when driving over rough surface. And feels as if bottom of vehicle or something under is dragging. Please help - I have... Read more
LINCOLN
CORSAIR PHEV
(2024) - ENGINE
Aug 11, 2024
Incident date: Aug 10, 2024
The exhaust manifold and supercharger on my 2016 Volvo XC90 have malfunctioned. The exhaust manifold has a visible crack, and the supercharger has seals that are leaking exhaust gases. Both components are available for inspection upon request and have been diagnosed by an independent mechanic who conducted a smoke test revealing these issues. The malfunction poses a significant safety risk as exh... Read more
LINCOLN
CORSAIR PHEV
(2024) - VISIBILITY/WIPER
Aug 11, 2024
Incident date: Aug 10, 2024
-The windshield wipers will not properly clean the windshield. - When driving in heavy rain the wipers do not clear the rain completely there seems to be a film of water left behind, the wipers will not clean the windshield of debris completely, I drove through a heavy swarm of bugs and the wipers would not clean windshield completely. has been reported to dealership and Honda America. - No, I hav... Read more
Incident date: Aug 1, 2024
While driving down XXX (XXX in Auburn Hills), a wrench light came on the dash in my truck and started experiencing acceleration issues. I also could no longer see that I was in Drive mode (vs P, R, N, etc.). After I got off the expressway and slowed down at the first light, I noticed it was hard to accelerate again and took some time to begin shifting thru the gears. Once I made it to my destina... Read more
Incident date: Aug 1, 2024
Headlights and DRLs flicker at night when in on position. GMC with no fix and no timeline as to when. Safety issue driving at night. First started at 49 miles on odometer. Now at 1800 miles and still ongoing.
Incident date: Aug 1, 2022
Wife was driving truck and immediately went into limp mode on the highway. Check engine light came on, no accelerating then died. Had to get it towed. This is the 3rd incident with this issue.
Incident date: Aug 1, 2022
Have had my car in the shop multiple time to be put on computer. It states under boost in the turbo. This car is barley 3 years old . And when the check engine light comes on the car goes into limp mode. This is just crazy . I've read more and more people complaining about this but buick doesn't want to do anything about it
Incident date: Apr 30, 2024
The contact owns a 2024 Toyota Sequoia Hybrid. The contact stated that upon arriving to her destination, the contact became aware that the tow-hitch protective cover had become detached and was missing, potentially becoming a road safety hazard. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaire... Read more
Incident date: Aug 8, 2024
Vehicle started to display error message of "front left safety restraint system fault" intermittently, then would come on after the vehicle runs for about 5 minute and stay on. According to online forums, this is a common issue with Tesla Model 3, primarily related to the frequent movements of the seat (use of easy entry function). There appears to be electrical wires / sensors that can be damaged... Read more
Incident date: Jul 30, 2024
Stopped for gas, then proceeded to leave store, the check engine light came on, and car immediately shut off while on the highway going ~25mph. Car would not turn back on, and then lights for fuel machine error started coming on. Car sat there trying to turn on, lights off, and then would say push start button, but nothing happened. Car began to shake and continued to try to turn on, yet nothing ... Read more
Incident date: Aug 5, 2024
-The passenger seat head rest popped open (exploded - it was super loud) when in the process of backing up out of my driveway. - The safety of everyone in the car was put at risk. My husband was in the seat and was hit in the back of the head. My son, his wife and their 2 month old daughter was in the back seat. - The problem has not been reproduced or confirmed by anyone. I... Read more
Incident date: Aug 6, 2024
The headlights flicker constantly at night. They very quickly power off and back on appearing to other vehicles as if we are flashing our lights. This is a common issue among the 2024 gmc canyons in the facebook owner groups. Its a safety hazard and could also provoke other drivers.
Incident date: Jun 1, 2024
We encountered consistent loss of or erratic headlight operation. The behavior was that lighting would simply fail on one or both sides of the car, often along two-lane roads with curves in the road where it is critical to judge distance to oncoming traffic. Other times the lights would dim and wash out the ability to clearly see the road ahead. The dealer has replaced the headlights three times a... Read more