Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jun 13, 2022
The contact owns a 2010 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH... Read more
Incident date: Oct 3, 2023
Was getting into the car. As we closed the doors, we heard the sunroof shatter. the edges of the broken glass were pushed up as if the air pressure inside the car broke the glass. If the inside cover was open, we would have been showered in glass. The manufacturer inspected and replaced the glass.
Incident date: Oct 3, 2023
[XXX] When I purchased this vehicle it had four miles on it and had just been also purchased on the 5 it appears from Mexico and brought here to Honda South in morrow ga . No information was told to me about the recall nor was it on or disclosed to me . Next day I download the apps for my car to use and immediately I was stopped with alerts for open unrepaired recalls . When the dealership was ... Read more
Incident date: Aug 4, 2023
The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. ... Read more
Incident date: Oct 26, 2023
The CVT transmission in my Kicks slips every time I try to accelerate. It will also stall out from time to time, lose power and die. I've had this happen on an interstate before, almost causing a serious wreck. I have taken it to the dealership multiple times and they keep telling me that there is nothing wrong with it mechanically that they can see.
Incident date: Feb 19, 2024
Wipers randomly stall mid-cycle when in use, speed settings are inconsistent and sometimes fail to function at all.
Incident date: Jun 15, 2023
1st occurence at approximately 37k miles on Vehicle has issue based on climate temperature sensor triggers a computer code 84 vehicle goes into limp mode to prevent engine failure however, this happens instantly no time to react and more than one occasion creating a hazardous driving situation in heavy traffic, vehicle also overheats creating hazardous leaks of anti freeze at boiling temperatures ... Read more
Incident date: Mar 7, 2024
The contact owns a 2014 Jeep Cherokee. The contact stated that while refueling, gasoline was spilling from the vehicle. Additionally, the contact stated that while driving at approximately 60 MPH, the headlights exploded. The vehicle was taken to a dealer where it was determined that the headlights needed to be replaced. The vehicle was repaired. The vehicle was not diagnosed or repaired. The manu... Read more
Incident date: Mar 1, 2024
The contact owns a 2014 Chrysler Town and Country. The contact stated that the TPMS warning light was illuminated and when the tires were rotated, the passenger’s side rear sensors could not be located, failing to identify a low tire pressure failure. The dealer was contact and stated the failure was outside the warranty window and the recall. The contact referenced NHTSA Campaign Number: 14V632... Read more
Incident date: Oct 23, 2023
My 2016 Lincoln MKC has a recall. Recall was mailed to me and I called closest Lincoln dealership to begin process. Dealership stated part was on back order and I would get a call when it comes in. I called a few weeks later and still no luck. I attempted calling several times with no luck. Fast forward 2-3 months after calling, I’m driving with my son and out of nowhere the car begins to stal... Read more
Incident date: Oct 23, 2023
The rear parking sensors (all of them) stopped working. Whenever the vehicle is placed in reverse a warning message is displayed on the dash. The vehicle was taken to a Ford dealer and it turns out a wire was damaged in the rear wiring loom. This was most likely due to physical damage from something hitting the wiring loom behind the right rear tire. It seems that this is poor placement/protec... Read more
Incident date: Oct 23, 2023
The rear parking sensors (all of them) stopped working. Whenever the vehicle is placed in reverse a warning message is displayed on the dash. The vehicle was taken to a Ford dealer and it turns out a wire was damaged in the rear wiring loom. This was most likely due to physical damage from something hitting the wiring loom behind the right rear tire. It seems that this is poor placement/protec... Read more
Incident date: Mar 3, 2024
In span of little over a year i have replaced the windshield once and had a repair twice. Insurance already went up due to the claims. Windshield cracks fast and easily!
Incident date: Aug 14, 2023
Hello, I purchased my 2024 GMC 3500 AT4 Seirra late October 2023. Since the purchase date, I have been informed by motorist while at intersections my tailgate was down. I thought I was doing something wrong. On 3/3/2024 I was preparing to wash my truck and noticed my front amber lights were on surrounding my headlights. the vehicle was off, and my keys were in the house. Then my tailgate opener... Read more
Incident date: Feb 4, 2024
Check engine light came on so I made an appointment and drove the vehicle to Peoria Ford. They said CODE P0302 IN PCM, FOUND TSB FOR CONCERN [XXX], PRESSURE TEST COOLING SYSTEM FOUND COOLANT LEAKING FROM CYLINDER 2, RECOMMEND ADDRESS TSB AND RETEST This could cause a misfire, overheat, or vehicle to catch fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B... Read more
Incident date: Mar 4, 2024
When traveling at highway speeds the steering is starting to feel "sticky". Making small adjustments to keep the car driving straight are starting to require more force leading to slight oversteering.
Incident date: Feb 29, 2024
The seat belts have failed to latch and/or unlatch on many occasions.
Incident date: Dec 31, 2018
Bridgestone Ecopia P255/45R22. Safety Concern for these tires, all 4 on my vehicle. Unable to control my vehicle at any speed above 25mph with these tires due to hydroplaning in any precipitation on roadway such as rain. Currently own a 2023 Mitsubishi Outlander SE and a 2023 Mitsubishi Outlander SEL both equipped with these tires and absolutely cannot safely drive these vehicles when it rains in ... Read more
Incident date: Feb 21, 2024
On 3 separate occasions since I've had my car, it has powered off completely without warning while driving. This is very dangerous could cause a severe accident or death. I called a tow truck on 3 separate occasions (1/27/23; 2/26/24; 2/28/24) to take it to the dealer or car repair business. Then after 20 - 30 minutes, it starts up again like normal. This make of cars made in 2020 have recalls fo... Read more
Incident date: Feb 23, 2024
Under normal driving conditions, windshield chipped and immediately cracked. Three times. Windshield replaced on 5/26/2023, 6/23/2023, and 2/20/2024.
Incident date: Feb 28, 2023
hood cracked due to excessive vibration over the years from late 2015 until latch was repaired by Honda in 2021. Due to the number of years prior to the repair, the hood has cracked and could potentially fall apart or fly up and block the driver's vision.
Incident date: Feb 28, 2023
hood cracked due to excessive vibration over the years from late 2015 until latch was repaired by Honda in 2021. Due to the number of years prior to the repair, the hood has cracked and could potentially fall apart or fly up and block the driver's vision.
Incident date: Jan 4, 2024
I purchased this vehicle 6 months ago and have had nothing but electrical issues since. The front Lincoln emblem and the rear driverside brake lights do not work. Also, the heated driver seat stopped working. I have read the lighting issue is common.
Incident date: Jan 4, 2024
The a/c fails to operate in hot weather. You can hear the internal fans blowing, but no air comes out when it is hot outside, and the car idles for a few minutes. Has been in the shop twice to fix this.
Incident date: Jan 4, 2024
Dear Sir/Madam While driving on [XXX] the message came on the screen 12 volt battery charging system problem. Do not drive. Time 10.54AM. The noise would start in the engine compartment while accelerating, then a smell entered the cabin of the car. I pulled over one mile after at a nearby service area and when I opened up the hood i have discovered a loose belt and a loose pulley. I towed the car... Read more
Incident date: Feb 28, 2024
Head gasket failure allowing coolant to leak into cylinder 1. Starts rough, but could result in lost of power or engine failure while driving. Ford dealer has confirmed the issue and said this shouldn't happen to a car with only 77,500 miles on it (2017 Ford Explorer XLT 4WD 2.3L Ecoboost 4 cyl. engine). Have to repair or replace engine depending upon the extend of damage.
Incident date: Dec 25, 2022
We keep getting an engine light every 2-3weeks. That sets the engine in a safe mode (limp mode). The code comes up Knock sensor overheat. Tho inspecting the engine we have notice in that time frame the car is low 1-2qts oil. Once the oil has either been replaced or added to and code reset it drives normal. Again until 2-3 weeks and bam. A course now we know to check our oil. After hours of researc... Read more
Incident date: Dec 25, 2022
The contact's son owns a 2018 Ford Edge. The contact stated while her son was driving at an undisclosed speed, the low coolant warning light illuminated. The contact's son drove the vehicle to his residence and parked the vehicle. The next day, the contact’s son attempted to start the vehicle however, the vehicle failed to start. The vehicle was towed to the dealer where it was diagnosed with a ... Read more
Incident date: Mar 16, 2023
Well this is the second time in a week. “service transmission” comes on the dash and turns vehicle off. Cannot do anything but put in park. Sit for 10 to 15 mins and the vehicle will turn on again. Has no codes for the dealer to check. Will not drive again until its fixed.
Incident date: Jul 1, 2023
HYDRAULIC ELECTRONIC CONTROL UNIT (HECU) can start a fire, I was informed not to park the car in a garage or near other cars, also it can also catch fire while driving the car!! I was notified months ago of this problem !! I called a KIA dealer that got me no where !! KIA recall #SC284TF
Incident date: Nov 8, 2021
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts dist... Read more
Incident date: Jan 29, 2024
My vehicle beeps liberally when parking in tight spots, anywhere near a line of any sort, etc. A few weeks after getting my vehicle in late November (I don’t remember the exact date), I was driving through construction at night and without warning, the steering “corrected” itself and I hit a cone causing 2 scuffs on my new vehicle. The steering locked, but thankfully I was able to get the ve... Read more
Incident date: Feb 19, 2024
The power steering suddenly stopped working as I was on the highway and couldn’t control my car without warning. It started working momentarily and then stopped again. It’s been over 24 hours. The fuses were checked. At the same time that the steering went out two messages appeared. “Lane keeping sys malfunction” and “steering loss stop safety”. It is available for inspection ... Read more
Incident date: Feb 19, 2024
The contact owns a 2012 Nissan Frontier. The contact stated that while driving 40 MPH in cold weather with the seat belt connected, the seat belt warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the front passenger’s side seat belt assembly and the sensor needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and refer... Read more
Incident date: Feb 19, 2024
The contact owns a 2015 Jeep Cherokee. The contact stated that while his son was driving at approximately 35 MPH, he heard abnormally loud rumbling sounds coming from the under the floorboards. The contact that stated that his son saw no warning light illuminated. The contact stated that his son drove the vehicle directly to an independent mechanic. The independent mechanic diagnosed the vehicle a... Read more
Incident date: Aug 10, 2023
Brakes have failed. Cannot even get to dealership because of this for the repair. Also, airbag light is still on and no repair listed for recall issue.
Crash
Incident date: Aug 10, 2023
Mi toyota sienna 2017 se le daño la transmision con 62,000 milla de uso. Estaba transitado por la carretera aproximadamente a 40 milla por hora, cuando de repente pegó freno y se detuvo. Por poco provocó un accidente. La lleve a la toyota y me dice que es transmision. Pero me informaron que no era su problema. Estuve averiguado este problema y varios me dijero que ese era un problema común en... Read more
Incident date: Aug 10, 2023
Knocking noise in the engine, super loud sound, engine sized up because there was a lubrication failure from the oil pump, rock arm bearing was gone on cylinder 3 crankshaft catastrophic damage, and tulsa hyundai send an application to hyundai USA and they refuse to fix my car because the previous owner didn't do 4 recalls that are not even close to be related to the problem in the engine. Abs lig... Read more
Incident date: Jan 20, 2024
The trim between the drivers door and the back door is coming off. And the front passenger door does not shut right there is gaps.
Incident date: Jan 3, 2024
Saturday morning this is now the 3rd time it's been fixed and safe to drive. Once by the dealership in Baltimore Towson area. Check engine light came on I ran diagnostic I bought at the store to get the codes come to find out class actions for wrongful death because company knew about it. As I also see hundreds of he same complaints here. My wife on [XXX] Baltimore MD at the merge. She went f... Read more
Incident date: Jan 3, 2024
Saturday morning this is now the 3rd time it's been fixed and safe to drive. Once by the dealership in Baltimore Towson area. Check engine light came on I ran diagnostic I bought at the store to get the codes come to find out class actions for wrongful death because company knew about it. As I also see hundreds of he same complaints here. My wife on [XXX] Baltimore MD at the merge. She went f... Read more
LINCOLN
AVIATOR PHEV
(2020) — ELECTRICAL SYSTEM
Feb 16, 2024
Incident date: Jan 10, 2024
All of these warning indicator messages pop up on dash: electric parking brake problem, tire pressure monitor problem,brake system problem,brake hold system problem,power steering system problem, hill assist etc. My battery was changed and my system was checked but these lights still come on frequently. This has been going on for over a year.
Incident date: Feb 1, 2024
THE STABILITRAK SYSTEM HAS AN INCORRECT CALIBRATION THAT MAY CAUSE THE SYSTEM TO NOT PROPERLY DETECT IF A SENSOR WERE TO MALFUNCTION, AND THE WARNING LIGHT INDICATING THAT THE SYSTEM IS NOT OPERATING WOULD NOT ILLUMINATE, AS REQUIRED IN THE SAFETY STANDARD. THE STABILITRAK SYSTEM FALSELY ACTIVATES RESULTING IN SUDDEN CHANGES IN VEHICLE HANDLING AND DECELERATION, PARTICULARLY AT HIGHER SPEEDS, WHIC... Read more
LINCOLN
CORSAIR PHEV
(2021) — ELECTRICAL SYSTEM
Feb 13, 2024
Incident date: Feb 13, 2024
There's something going on at the Kia dealership in Wake Forest (Westgate). Per the current recall notice, the lights came on that were highlighted in the notice ( ”MIL” , ABS warning light) so I had my car towed into the dealership. They claimed my car had a bad battery and the problems were not due to the recall situation. I took my car out of there and straight to auto zone, about 200 feet ... Read more
Incident date: Oct 3, 2022
Brakes vibrate at highway speeds above 60 mph. Car does stop but steering wheel and seat noticeably shake. Car only 1 year old and started during winter. Seems to be related to TSB-0072-18 but does not cover my vehicle year.
Incident date: Feb 10, 2024
Woke up to leave house and steering wheel was very stiff and hard to control
Incident date: Feb 10, 2024
cHECK ENGINE LIGHT IS ON AND BASED ON THE CODE THERE IS A PROBLEM WITH THE ACTIVE GRILL SHUTTERS. i DID SOME RESEARCH AND SEEMS THIS IS A COMMON PROBLEM WHERE THE ACTUATOR MOTOR MAY BE THE PROBLEM
Incident date: Feb 10, 2024
While traveling at approx 55mph the transmission suddenly down shifted into a lower gear, tires skidded briefly, and speedometer bounced down to 0mph. Seemed to resolve itself until the following day when the vehicle will not shift out of 1st gear at all and speedometer will not move. After some research, it appears to have the same symptoms as recall 19S07 but my VIN is not included. Would like ... Read more
Incident date: Feb 9, 2024
During the 1st 20 min or so of operation the truck tries to "high idle" when in gear. This forces the operator use excessive brake pressure to keep the vehicle stopped. There have been several times my leg gets tired of holding the brake pedal down so hard the truck will creep forward unintentionally. The brakes grunt due to excessive force trying to keep the truck stopped. The dealer blows it of... Read more