Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: May 26, 2024
It keeps saying parking light out. The engine light is now on and brakes and suspension are not good. Texas Crown auto sales or Crown auto sales sold me this lemon and I have only made 6 months of payments on it. It goes to the shop and stays at least three weeks every month In 2024. I have pictures and video of everyone that worked on it and sold it to me that they fired already.
Incident date: May 26, 2024
It keeps saying parking light out. The engine light is now on and brakes and suspension are not good. Texas Crown auto sales or Crown auto sales sold me this lemon and I have only made 6 months of payments on it. It goes to the shop and stays at least three weeks every month In 2024. I have pictures and video of everyone that worked on it and sold it to me that they fired already.
Incident date: May 14, 2024
Every Mercedes Benz manufactured in 2021 has a defective hood lens which prevents the adaptive driver assistance system from working properly. You can have it on and it will work intermittently which can easily cause a major crash. Mercedes Benz says the part is not available in USA or Germany. Every Mercedes is affected. I’ve been waiting over 2 months for the part. My brother, who owns the sam... Read more
Incident date: May 28, 2024
The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced ... Read more
Incident date: May 28, 2024
The contact owns a 2016 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light and engine overheating warning lights remained illuminated. Upon inspection, it was discovered that the coolant reservoir was empty. The contact stated that coolant was added to the reservoir, but the failure persisted, and the coolant reservoir was constantly low. The cause of ... Read more
Incident date: Oct 20, 2023
FUEL TANK LEAK. Heavy odor of gasoline when tank full. Independent mechanic checked for cause and observed residue around the tank where gasoline had escaped from top of tank. Ford Dealership did a diagnosis and subsequent repair, finding that gasket, on top of the tank at the sending unit/fuel pump had cracked, allowing gasoline and fumes to escape. The position is in immediate proximity of t... Read more
Incident date: Oct 20, 2023
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufac... Read more
Incident date: May 3, 2024
The 10 R 80 transmission is unstable and can cause the driver to downshift to make up for a shutter in drive train. Ford calls it normal operation. Secondly, the adaptive cruise control shuts off in traffic. At times unknown to the driver. Very unsafe.
Incident date: May 26, 2024
The contact owns a 2016 Toyota Rav4. The contact stated while driving 40 MPH and driving over a bump in the roadway, the steering wheel seized, and the information system rebooted. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the cause of the failure. The vehicle was not repaired. The manufacturer was contacted, but n... Read more
Incident date: May 13, 2024
Hit a dog on the highway at 66 mph on the passenger front and all of the airbags deployed except the one on the passenger side front. Driver is fine, the poor dog did not make it. Now the car is a total loss.
Incident date: May 13, 2024
The contact owns a 2018 Honda Accord. The contact stated while driving 75 MPH and depressing the accelerator pedal, the vehicle slowed down. Several unknown warning lights were flashing on and off. The contact was able to pull over. The vehicle was taken to the local dealer, where it was diagnosed that the spark plugs, ignition coils, and other unknown parts had caused the failure and needed to be... Read more
Incident date: May 28, 2024
The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 60 MPH, the sunroof detached from the vehicle and flew off. The vehicle was not diagnosed or repair by an independent mechanic or the dealer. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000. The VIN was not... Read more
Incident date: May 2, 2023
The contact owned a 2013 Dodge Journey. The contact stated that after parking the vehicle in a parking lot, she had observed a small amount of smoke but was not aware of where the smoke was being emitted. The contact stated that she was alerted that her vehicle had burst into flames. The contact stated that when she was able to get to her vehicle the flames had been extinguished by the fire depart... Read more
Fire
Incident date: May 21, 2024
The contact's son owns a 2016 Kia Sorento. The contact stated while her son was driving approximately 65 MPH, there was an abnormal sound coming from the engine compartment. The contact stated that her son had not noticed any warning lights, and pulled over and stopped the vehicle. The contact stated that her husband then drove the vehicle back to the residence and noticed that the oil pressure wa... Read more
LINCOLN
CONTINENTAL
(2017) — POWER TRAIN
May 22, 2024
Incident date: Sep 1, 2023
The contact owns a 2015 Ford Escape. The contact stated that while her daughter was driving approximately 45 MPH, the vehicle started losing motive power and then stalled. The vehicle was eventually towed to the local mechanic who replaced the turbo and shifter cable bushing; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistan... Read more
Incident date: May 20, 2024
My radio stopped working and is now making horrible loud screeching and popping noises loud enough to startle me and almost cause a crash from the reaction I have to the loud sudden noises
Incident date: May 13, 2024
The car has stopped electrically with no response from any switches when trying to switch on. This has happened before couple of times and once it switched on by itself after 5 min, the second incident it had to be towed away from road after no response in 2 hours. This time it happened like every time and no response from electrical systems and blocked the road.
Incident date: May 13, 2024
About a week ago my brakes on my 2013 Ford Edge Limited became for hard to press. The pedal became stiff. I almost was unable to stop even though I was going extremely slow approaching an intersection that was very busy. I have looked up recalls on this issue with the same description and realize Ford had issued a recall on 2013 Ford Edges however only certain Vin numbers. However, surfing throug... Read more
Incident date: May 13, 2024
About a week ago my brakes on my 2013 Ford Edge Limited became for hard to press. The pedal became stiff. I almost was unable to stop even though I was going extremely slow approaching an intersection that was very busy. I have looked up recalls on this issue with the same description and realize Ford had issued a recall on 2013 Ford Edges however only certain Vin numbers. However, surfing throug... Read more
Incident date: Nov 10, 2023
Transmission is bad. Toyota dealership says it needs to be replaced. Really? In a 2018 Toyota. I thought these were good cars. Supposed to last a long time. That’s why I paid over $30,000 for it. And this is what I get. There is something wrong with this scenario. I could have bought a much cheaper car and it would still be functioning fine.
Incident date: Mar 1, 2024
The brake pedal suddenly became very stiff with no warning while driving at highway speeds. Braking was very difficult and required me to swerve into another lane to not impact a car and run a red light. I managed to stop afterwards. This was caused by the cam driven vacuum pump failing. No warning of any kind was given.
Incident date: Jan 25, 2024
ENGINE, POWER TRAIN, IGNITION COIL. Code P219A BANK 1 AIR-FUEL RATIO IMBALANCE. Code P0302 CYLINDER 2 MISFIRE DETECTED. While in motion will shake, jerk, self-fluctuate speed, and lose power up to 100 % if the gas pedal is pressed past a certain point. I have no doubt it is a matter of time and consequence before great damage and bodily injury to myself and others occur. Yes twice been to the rep... Read more
Incident date: May 7, 2024
UNKNOWN The engine simply started cluttering one day and gave in. The car has relatively low mileage. Toyota engines are expected to last > 200,000 miles
LINCOLN
CONTINENTAL
(2017) — VEHICLE SPEED CONTROL
May 7, 2024
Incident date: Mar 15, 2020
The contact owns a 2017 Subaru Outback. The contact stated that the vehicle was shifted into reverse with the brake pedal depressed; however, the vehicle independently accelerated. The vehicle reversed quickly; however, the contact's wife was able to regain control of the vehicle. The contact's wife stated that the failure recurred while shifted into drive with the brake pedal depressed. The conta... Read more
Incident date: Apr 29, 2024
While driving the vehical at 70 mph it suddenly lost power and all of the warning lights on the dash started to light up, was able to pull over to the side of the road safely. Turned the car off and opened up the door, closed the door and started it back up and the instrument cluster continued to throw signals. Had it towed to the dealership and am awaiting a response.
LINCOLN
MKZ HYBRID
(2017) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
May 6, 2024
Incident date: May 6, 2024
The vehicle transmission shift is controlled by buttons to the right of the dashboard. The letters identify Power on/off, R, Dr., etc.. The identifying imprints for each shift within a short time are erased, making it impossible to readily identify and engage in the appropriate gear or command. This poses a hazard when approaching a difficult traffic situation, when parking, or a safety issue w... Read more
LINCOLN
MKZ HYBRID
(2017) — EXTERIOR LIGHTING
May 6, 2024
Incident date: May 6, 2024
The seals on the factory headlight housings are faulty. They allow moisture into the low beam unit which blocks the light from projecting properly. The car is also safe to drive at night time.
LINCOLN
MKZ HYBRID
(2017) — SERVICE BRAKES
May 6, 2024
Incident date: May 6, 2024
Transmission jerking, harsh shifting, clunking, lunging, and hesitating. I have taken this truck to Hagerstown Ford for repair. They advised they were able to duplicate the problem and found the transmission was 1.5 quarts low on fluid. I have driven the truck a few hundred miles since and the issues are still there. I also understand Ford is having issues with the 10R80 transmission and there hav... Read more
Incident date: May 5, 2024
Continental 235/40/r19 This is what I sent to Consumer Affair website: My personal experience reflects exactly the same as the poor rating of this brand. Tire has separation at 32k miles on the Tesla 3. I first noticed a thumb thumb sound. I ignored but it got worse then the vibration inside cabin started to occur. I pulled the tire off and inspected. My God i have a tire separation with steel... Read more
Incident date: May 2, 2024
I became the owner of a 2012 Lincoln MKZ Hybrid in 2016. At first there was no issues. Roughly a couple of months later, there was a power steering issue- so the car was driven to Ford with great difficulty where they reset the sensor or something and the power steering was working again. Now a couple of years later, the problem occurred again. The power steering chime came on, the car read “ser... Read more
Incident date: May 2, 2024
New vehicle was recently purchased at Hyundai dealership odometer reading 8 miles only. Four days later while driving the engine turns off and all dashboard lights start flashing vehicle stops completely in the middle of the road I immediately turned-on emergency lights to make the cars behind me aware. Looking on my rear mirror I notice a vehicle wasn't stopping and I was about to get rear ended ... Read more
Incident date: May 2, 2024
-service engine light went on 2 weeks ago, intermittently. - escalated when engine began locking/ shuddering while driving and engine light began flashing. - had vehicle towed to the nearby dealership - dealer diagnosed it as a blown head gasket due to manufacturing defects. Dealer offered up that ‘they see this issue all the time’ with the 3.6L Pentastar engine. - dealer quoted $6000 for th... Read more
Incident date: Apr 24, 2024
On the way home from the dealer the vehicle powered down on its own and then shut off in the middle of the road. Luckily we were able to coast into the median without incident. The vehicle started back up and we garaged it until the dealer came the next day to retrieve it. The vehicle remains at the dealer with this unresolved issue, now going on ten days. They do not appear to know what caused t... Read more
Incident date: Apr 24, 2024
The contact owns a 2013 Lincoln MKT. The contact stated while driving at an undisclosed speed, the vehicle lost power steering functionality. The contact stated that the steering wheel was seized. The contact was able to drive the vehicle to the shoulder of the roadway. The vehicle was towed to the residence. The contact researched online and discovered NHTSA Campaign Number: 15V340000 (Steering) ... Read more
Incident date: Apr 24, 2024
I've been driving in Arizona on southbound [XXX] just south of [XXX] and noticed an issue that is very odd. I have a 2023 Hyundai Santa Fe that has Highway Driving Assist that does both speed control and distance from the vehicle ahead of me and Lane Keeping Assist. After I pass [XXX], but before an overpass for [XXX], my vehicle, if those systems are on, goes haywire and all those safety systems... Read more
Incident date: Apr 1, 2024
I've been driving in Arizona on southbound [XXX] just south of [XXX] and noticed an issue that is very odd. I have a 2023 Hyundai Santa Fe that has Highway Driving Assist that does both speed control and distance from the vehicle ahead of me and Lane Keeping Assist. After I pass [XXX], but before an overpass for [XXX], my vehicle, if those systems are on, goes haywire and all those safety systems... Read more
Incident date: May 1, 2024
The contact owns a 2014 Hyundai Sonata Hybrid. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to start the vehicle the brake pedal went to... Read more
Incident date: May 1, 2024
ABS light came on several months ago. Trusted local diesel mechanic tells us it's a common problem with 2018 RAM trucks and it will cost minimum $2000.00-$4000.00 to fix. A visit to the local RAM dealership in January 2024 advised us that RAM will not have the part available until at least June 2024 and that the fix would 100% be our cost and not covered by any kind of warranty.
Incident date: Oct 12, 2023
See attached document for complaint
Incident date: Mar 21, 2024
[XXX] At approximately [XXX] pm, while driving to Dallas, Texas, the car bucked numerous times while attempting to pass another car at approximately 65 mph. The GV70 then started to deaccelerate. The speed dropped to around 50 mph. I continued to press the accelerator, but the car would not accelerate but the engine was revving (RPM hit around 5000) and then dropped back down. I continued driv... Read more
Incident date: Apr 18, 2024
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The ... Read more
Incident date: Apr 4, 2024
My 2007 Suburban has extensive rust that has left the frame open and crumbling. It appears that the seals on the vehicle did not do their job. The spare tire cannot hold under it. I have never taken it into salt water nor has it had flood damage. Its main years on the road were in CT and NJ. I have never seen a vehicle with this amount of crumbling rust. I have to drive 2 hours each way to ... Read more
Incident date: Apr 9, 2020
While towing our camper that has solar power our trailer brakes would randomly disconnect. Sometimes for a few seconds but several times for several minutes. After checking all wiring, doing some research and trial & error we discovered that it is a problem with the truck and the solar on the camper that is making the brakes disconnect. This happens randomly but quite often and it happened to us s... Read more
Incident date: Apr 10, 2024
Recall is still unresolved?. This is ridiculous, how long should I be inconveniences?.. I read it's a fuse replacement?. Can't they produce a fuse?. Kia shouldn't be allowed to sale any more of their death traps, until they handle these unresolved issues with there existing customers.
Incident date: Apr 10, 2024
I had just filled up my truck with gas and started driving to work today and the truck went into limp mode. It flashed a low gear warning, then started to slowly stop, all of the system alarms went off, including the check engine light. There were so many pop-up's I can't recall them all. I was able to pull over and start slowing down before it engaged the emergency brake and I experienced a hard ... Read more
Incident date: Apr 16, 2024
While driving in the rain the headlights stopped working. An error popped up on the dashboard indicating a dipped beam fault. When I stopped there was condensation or water inside the headlight lenses on both sides and the lights would not turn back on in the on or auto position. The bright light indicator showed high and low beams but none of the lights would work except for the fog lights. We ar... Read more
Incident date: Apr 24, 2024
My Sonata is experiencing Engine failure due to excessive and irregular oil consumption. The Hyundai dealership conducted an oil consumption test in which it was discovered that the car is excessively using oil. My Safety and the safety of others were put at risk as the engine slow and stalls without prior warning and the check engine light does not come on until the vehicle slows and stalls. T... Read more
Incident date: Mar 24, 2023
The contact owns a 2024 Mazda CX-30. The contact stated that the instrument panel was illuminated with several warning lights. The contact stated that the rearview camera and the cruise control failed to operate as intended. The vehicle was taken to the dealer but not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. Th... Read more
Incident date: Mar 24, 2023
The car states the battery will not charge and cannot move the car. I connected it to a code reader with the following codes showing: P1E00 U2618 U2606 U2605 U2617 U2604