Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jul 5, 2024
Nhtsa should not be permitted to claim zero recalls while they allege repaired. Repairs fail often, consumers should have right to make choice and not gov or business choosing for them. The safety recall for this vin failed! It is class 1. I don't gamble and would have never bought. You want to buy it?
Incident date: Apr 2, 2024
Vehicle will take off like a rocket when accelerating from a stop. I had to restart the vehicle because it had no acceleration before issue started. Took to the dealer was told that this is normal. I was then advised to put the vehicle in sport mode and it should stop. Vehicle has only 3300 miles on it and this is a new issue that just started. Took it to a local shop and it showed a p2422 so we t... Read more
Incident date: Jul 3, 2024
The contact owns a 2022 Honda CR-V Hybrid. The contact received notification of NHTSA Campaign Number: 23V844000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manu... Read more
Incident date: Dec 20, 2023
The rubber casing that circles the gear knob gave way and when the wheel came down once car was turned off. That rubber casing made gear wheel get stuck in the down position and now wheel won’t come up automatically like it’s supposed to when car is turned on. The cost is $1500 for a Reverse Gear Shaft: GEAR SHIFT OPERATION STUCK, because of this rubber casing. This is defective and I want t... Read more
LINCOLN
MKC
(2017) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Jul 3, 2024
Incident date: May 31, 2024
The contact owns a 2017 Ford Focus. The contact stated that while driving approximately 20-25 MPH, there was a loud clunking sound coming from underneath the front-end of the vehicle. The contact stated that the gear shifter was shifted into reverse(R); however, the vehicle failed to respond. The dashboard displayed the message, "Default of the Transmission". The vehicle had been taken to the deal... Read more
Incident date: Jul 1, 2024
1. Component/system failed: PTU 2. My vehicle completely shut off and became disabled while driving - this put my safety and the safety of others at risk. 3. The problem was confirmed at the dealership. 4. The vehicle has been inspected by certified mechanics at the dealership. 5. There were no prior warning lights or signs/symptoms of the problem before failure.
Incident date: Jun 25, 2024
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experien... Read more
Incident date: May 16, 2024
The anti-locking braking and traction control warning lights flicker along with a beeping. This causes the cruise control to also disengage. This first occurred when the 2018 truck was slightly over 3 years old and with 30,000 miles. I had both the HCU and ABS module replaced and it stopped the issue for a few years and 20,000 miles longer. At 50,500 miles, it has again become an issue.
Incident date: May 16, 2024
Windshield spontaneously cracked. No previous chip or crack. Temperature was about 72. Car was not being driven
LINCOLN
CONTINENTAL
(2017) — UNKNOWN OR OTHER
Jun 29, 2024
Incident date: Mar 1, 2023
The driver side rear passenger door would not latch closed and had to be secured to drive to dealer through the use of a seat belt through the inside door handle. This occurred at approximately 79,000 miles. This repair was not covered by dealer. This was a latch and motor repair of $1,000, also caused an expense of an additional $550 to me of a rental car as dealer did not get a part for 6 days. ... Read more
LINCOLN
CONTINENTAL
(2017) — STEERING
Jun 29, 2024
Incident date: Jan 15, 2024
After the vehicle has reached operating temperature The steering feels like it sticks at center at highway speeds. So if I try to correct the steering a minor amount I have to apply extra force to get the wheel to move and I end up over correcting causing me to do this action over and over again. I've also observed that on long turns the steering wheel sticks and also makes clicking noises at time... Read more
LINCOLN
CONTINENTAL
(2017) — ELECTRICAL SYSTEM
Jun 29, 2024
Incident date: Jun 17, 2024
The electrical system: truck will make clicking noises after I turn it off and the keys are out of ignition. Radio won’t go off when it’s supposed to. I have fan on in my truck for the heat/ac and it blows out of the wrong vent or if I have dial on high there is nothing coming out. When I’m walking away from the truck it will start making noises. Head lights are dim inside lights are dim. I... Read more
Incident date: Jun 28, 2024
My key fob works perfectly fine. I came out from work and my car was dead, I pressed my key fob to unlock and nothing happened. I tried the key attached to the key fob and it’s strange because it doesn’t even fit to open the door. It was so hot outside because I’m in Texas and when I called KIA roadside assistance an hour passed by and they still hadn’t arrived. I could’ve had a heat inj... Read more
Incident date: Jun 28, 2024
The contact owns a 2019 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle lost motive power and was unable to accelerate as intended. The driver was able to reach her destination, where the vehicle stalled, after which the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determ... Read more
Incident date: Jun 28, 2024
Vehicle's AC continuously goes from coldest temperature to high heat on its own and cannot be turned off. You can hit the Max AC button and numbers will read 60 and work it's way up to "HIGH" heat within just a few seconds. This happens at any given moment and will not stop until it wants to. Cruise control turns off while driving and collision warning sensor comes on. Once this happens, you can... Read more
Incident date: Jun 28, 2024
The driver's side interior door handle became disengaged as I was trying to open the door so I was momentarily trapped inside. If I had been in a situation where I had been in an accident and needed to get out quickly, or the car had been on fire, or I was stalled on the train tracks, this could have been a serious incident. When I googled this, it sounds like this is a very common occurrence in... Read more
Incident date: Jun 28, 2024
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was able to be restarted but the failure persisted. The vehicle was towed to the dealer; however, the vehicle was not diagnosed, but it was stated by the dealer that the engine was repaired. The vehicle was repaired but ... Read more
Incident date: Jun 27, 2024
Purchased 2012 Ford fusion in 2017. In 2024 we has a power steering assist warning. When it first happened we thought it was a 1 off. Now it has happened 3 times in the last month. We found out there was a recall in 2015. Went to dealership and was told because we don't have extended warranty. That it's our expenses to get it fix. We were never informed when we purchased the vechile that it has r... Read more
Incident date: May 20, 2024
Power steering went out but after restarting the vehicle a couple of time it worked for about an hour then completely stopped working.
Incident date: Jun 19, 2024
The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact ha... Read more
Incident date: May 22, 2024
Occasionally when we start the van the shifter lights don’t go on and while the he engine starts, the shifter won’t move so we are stuck. It can be a few minutes up to 30 minutes We tried to replace the batteries and the shifter. It was fine for a few weeks after but continues to be intermittent after that few weeks. Also sometimes only some of the shifter lights go one and several alarms go ... Read more
Incident date: May 22, 2024
Occasionally when we start the van the shifter lights don’t go on and while the he engine starts, the shifter won’t move so we are stuck. It can be a few minutes up to 30 minutes We tried to replace the batteries and the shifter. It was fine for a few weeks after but continues to be intermittent after that few weeks. Also sometimes only some of the shifter lights go one and several alarms go ... Read more
LINCOLN
CONTINENTAL
(2017) — VEHICLE SPEED CONTROL
Jun 20, 2024
Incident date: Jan 1, 2022
Ever since Tesla rolled out an update for everyone to beta test FSD, the adaptive cruise control has been changing speeds when near interstate type exits and entrances. I've had it change from 75 down to 40 mph which is dangerous in traffic. This change in speed some times is just a drop to the next 5mph increment, such as from 73 to 70. Sometimes it is more from 73 to 65 at the same place/exit. I... Read more
Incident date: Jun 7, 2024
Recall states to not drive vehicle due to HECU which can result in an engine compartment fire. I have contacted 3 dealerships and corporate. There are 15,000 dealerships/service centers that have technology/technical issues. I have spent 3 days, and 12 hours trying to get assistance. I'm being told corporate is not providing any additional support or payment to individually owned dealerships. Expe... Read more
Incident date: Jun 1, 2024
When turning and there is a slip in the Vehicle Stability Assist, it results in shut off and warning of multiple features, including: adaptive cruise control, hill start assist, tire pressure monitoring system, brake system, electric power steering, vehicle power steering, collision mitigation braking system, and road departure mitigation. The issue has happened randomly (~8 times now, the most r... Read more
Incident date: Jun 1, 2024
The contact owns a 2014 Dodge Dart. The contact received notification of NHTSA Campaign Number: 19V293000 (Power Train). The vehicle was taken to the dealer and the vehicle was repaired under the recall. The contact stated that 3 weeks after the recall repair was performed; the vehicle failed to shift into park(P). The vehicle was towed to the dealer and was diagnosed with shifter cable failure. T... Read more
Incident date: Jun 1, 2023
While driving down the road the vehicle automatically shuts off without power brakes or power steering. Must come to a complete stop put the vehicle into park and the vehicle will then restart. Has happened twice in one week.
Incident date: Jun 10, 2024
My anit lock brake warning keeps going on and off
Incident date: Apr 29, 2023
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated while driving at approximately 55 MPH, the instrument cluster was flashing "Systems Disabled" and the steering was difficult to turn. The contact depressed the brake pedal to slow the vehicle however, the brake pedal depressed to the floorboard. The contact was able to stop the vehicle. The contact drove the vehicle back to the reside... Read more
Incident date: Apr 8, 2024
The contact owns a 2006 Dodge Ram 2500. The contact stated that while driving at an undisclosed speed, the vehicle started wobbling, and the contact lost control of the vehicle and almost crashed. The contact stated the failure had been persisted for a while. There were no warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer w... Read more
Incident date: Apr 26, 2024
Chassis in the middle frame back left too much rust and big hole due to rust
Incident date: Jun 10, 2024
I’m not really sure what the problem was. I feel like the car may have lost power and I lost function of the car / brakes. I’m assuming it’s either an engine or electrical. Warning lights came on. Prior to losing function, the vehicle felt like it was sorta puttering. I’d give it the gas and there was a delayed, and then jerk forward. There’s a vibration sound that happens when I go arou... Read more
Incident date: Jun 2, 2024
Center bond of crankshaft Damper falling-off front of engines on the highway due to defective bonding material in manufacturing causing failure in rubber bonding. At highways speeds, a 10lb chunk of metal will fall-off HEMI engines & create a flying projectile at other motorists on the road causing damage or death to other vehicles/drivers and/or pedestrians. Owners who are unaware of this safety-... Read more
Incident date: May 29, 2024
The contact owns a 2015 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer; however, the diagnostic test had not been completed. The contact stated that the vehicle had previously been repaired under NHTSA Campaign Number: 20V736000(Air Bags) in 2020. The manufacturer was made aware of the failure. ... Read more
Incident date: May 23, 2024
Pre collision assist warning, service advance track, 4 wheel drive fault all these codes showed up at the same time. Also the cheap fabric liners in the wheel wells are tearing under normal driving conditions
Incident date: May 23, 2024
The contact owned a 2016 Toyota RAV4. The contact stated that while driving 40 MPH, the brake pedal was depressed, however, the vehicle failed to stop as intended. The contact stated that due to the failure, the vehicle in front of the contact's vehicle was rear-ended. The Police and ambulance arrived on the scene. A Police report was filed. No injuries were sustained, however, the contact w... Read more
Crash
1 injured
Incident date: May 23, 2024
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated while driving 20 MPH and depressing the accelerator pedal, the vehicle shuddered, jerked, and hesitated to respond. There was no warning light illuminated. The contact stated that the failure had been recurring increasingly while driving. The vehicle was taken to an independent mechanic, where the vehicle was test-driven, but was... Read more
Incident date: Apr 17, 2024
Started with rough idle then got overheating msg on dashboard. After the diagnostics they found cracked cylinder head and quoted $6000 for replacement. Called Mazda USA and they denied our claim. Car is under 5yrs old & around 74k. While working on the car they noticed the turbo needed it to be rebuilt. Another $2k. There is TSB out for this and it’s a known problem, lot of others having/had sa... Read more
Incident date: Apr 17, 2024
At aproximately 39000 miles, whie driving down the road the electric power steering / rack and pinion died. The wheel froze up and was very hard to turn. I was lucky i was not going fast. It cost me 3900.00 for a new R&P on a fairly new car at the time. I have also been through 3 drive shaft bearings in 100,000 miles. Dodge should be sued, so many other reports of these items going... These are ex... Read more
Incident date: Jun 5, 2024
Traveling on interstate with cruise control set. 55,xxx miles. Engine abruptly stopped running. Display indicated "engine stopped. Please stop vehicle immediately". Safety concern: Vehicle would not re-start to get off the interstate. Towed to dealer. Dealer acknowledges engine is blown. Toyota guidance is to rebuild engine from parts only. Short block, turbos, heads, coolers, etc. Unacceptable. C... Read more
Incident date: May 30, 2024
2017 Ford Edge was rattling with starting it in the morning. We received a backdated letter about a flexplate recall. We took car in to check it out. Service guy said to go home, “you would know if it was the flexplate”. Then car was rattling a little more and check engine light came on, so I brought the car and the letter back in and same service guy said he would check it out. Charged me $76... Read more
Incident date: Apr 20, 2024
The contact owns a 2013 Dodge Journey. The contact stated while her husband was driving out of the driveway, the passenger's side headrest abruptly exploded. No injuries were reported. The contact related to the failure with the Extended Warranty Program: Active Head Restraint (AHR) Inadvertent Deployment- X88 Warranty Extension. The manufacturer was made aware of the failure; however, it was conf... Read more
Incident date: Jun 3, 2024
The vehicle needs the transmission bolts replaced has a recall need repaired as as possible. The automatic transmission jerk
Incident date: Jun 3, 2024
The vehicle needs the transmission bolts replaced has a recall need repaired as as possible. The automatic transmission jerk
Incident date: Jun 3, 2024
I am having problems with the POWER STEERING DEFAULT SYSTEM CAN NOT STEER VEHICLE
Incident date: May 31, 2024
I purchased my vehicle 2 months ago and no problems were reported to me. After a few weeks my driver side air bags on my suspension do not inflate. Motor is making sounds and inflating passenger side, but not driver side. Parked truck with the following warning lights on dash (service air suspension & immediate air suspension service/repair required) began contacting dealers with no response back.... Read more
LINCOLN
AVIATOR PHEV
(2020) — POWER TRAIN
Jun 2, 2024
Incident date: May 31, 2024
Unsure what component failed specifically, has been inspected by dealer multiple times. This randomly occurs while driving. It disables a number of safety features such a collision assist and traction control as well as several driving modes until the car is fully powered off and restarted. There are multiple reports of this occurring frequently in online groups. No warnings prior to the failure b... Read more
LINCOLN
AVIATOR PHEV
(2020) — TIRES
Jun 2, 2024
Incident date: May 31, 2024
Tire: 275/60R20 I was driving at the top of Bay bridge, MD and the rear tire just blew up and automatically messaged came on the gauge cluster and my phone that there’s 0psi in the tire so I had to stop on top of the bridge and put a spare on which was quite dangerous but I had no choice because I couldn’t drive on the rim, tow truck showed up and helped me, I had only couple ladders on the b... Read more
LINCOLN
AVIATOR PHEV
(2020) — TIRES
Jun 2, 2024
Incident date: May 31, 2024
Tire: 275/60R20 I was driving at the top of Bay bridge, MD and the rear tire just blew up and automatically messaged came on the gauge cluster and my phone that there’s 0psi in the tire so I had to stop on top of the bridge and put a spare on which was quite dangerous but I had no choice because I couldn’t drive on the rim, tow truck showed up and helped me, I had only couple ladders on the b... Read more
Incident date: May 26, 2024
Driving down the road and all of a sudden multiple warnings come on the dash. They include : Service AvanceTrac, pre collision assist not available, 4WD fault service required, and Hill start assist not available. These warning all clear upon restart but will come back at random times. I joined a forum for this vehicle and a lot of owners are reporting this issue.