Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Apr 5, 2025
My car was checked for a recall regarding the vehicle burning oil and the piston rings. The fix for it was a new engine. When my car was checked for the recall, it was determined to be unaffected by the issue mentioned. However, I got an oil change approx. 1.5 months ago and at this point I have had to add oil to the car on two different occasions since due to the oil burning so quickly. The oi... Read more
Incident date: Jul 22, 2023
The contact owns a 2018 Ram 1500. The contact received notifications of NHTSA Campaign Numbers: 22V406000 (FUEL SYSTEM, DIESEL) and 23V411000 (ENGINE AND ENGINE COOLING); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the ... Read more
Incident date: Jul 22, 2023
The contact owns a 2018 Jeep Cherokee. The contact stated while driving 45 MPH, the contact smelled a burning odor. There were no warning lights illuminated. The contact took the vehicle to an independent mechanic who diagnosed the vehicle with oil filter housing cooler unit failure. The vehicle was repaired by a mobile independent mechanic with a part that the contact had purchased on Amazon. The... Read more
Incident date: Jul 22, 2023
Transmission will slam hard then truck goes into low power mode and doesn’t shift.
LINCOLN
NAUTILUS HYBRID
(2025) - VEHICLE SPEED CONTROL
Apr 4, 2025
Incident date: Mar 14, 2025
1.)Transmission!! Problems such as Transmission fluid overheating, RPM's boggle up & down while on flat roads at steady speeds, cruise control wont stay activated, shaking or vibration while stopped and while driving. 2.) mine and my kids safety is at risk when we have to pull over to let the transmission cool and are on a busy interstate. It also risks us breaking down while we are traveling long... Read more
Incident date: Nov 3, 2021
The contact owns a 2021 Dodge Durango. The contact stated while driving 50 MPH, the vehicle started to pull to the left, and the steering wheel became difficult to turn. There were no warning lights illuminated. The contact felt a vibration in the steering wheel, and the vehicle pulling to the left or the right while driving downhill or on the highway. The vehicle was driven to the residence. The ... Read more
Incident date: Apr 3, 2025
The contact owns a 2016 Scion TC. The contact stated while the vehicle was parked, the front driver's side seat belt retractor failed to function as intended. The vehicle was taken to an independent mechanic where it was diagnosed with a failed front driver's side seat belt retractor. The contact was informed that the front driver's side seat belt retractor needed to be replaced. The vehicle was n... Read more
Incident date: Oct 1, 2024
As I was driving about 20 mph on a two lane road through a neighborhood, I went through an area with cones on either side of the road where the road narrowed some because of construction. There were large metal or steel plates covering the road for about 4 feet or so over the asphalt, but nothing that impeded driving forward. As I approached that area, my car’s BRAKE message flashed a few times... Read more
LINCOLN
MKZ
(2017) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Apr 2, 2025
Incident date: Mar 24, 2025
The contact owns a 2019 Nissan Kicks. The contact stated while driving at 60 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. The ABS, traction control, and Forward Collision Avoidance warning lights were illuminated. The contact was close by and drove and parked the vehicle at the residence. The following day, the contact started the vehicle and after driving for 4 mil... Read more
Incident date: Sep 1, 2024
Tailgate came open events, while no one in the truck previous recall fix did not work as Google is stating the original recall fix did not work.
Incident date: Sep 1, 2024
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at approximately 45 MPH, there was an abnormal knocking sound coming from the engine compartment. The contact stated that the messages "Reduced Steering Assist”, "Check Engine” and "Service ESC" warning lights were displayed. The contact stated that the vehicle was losing motive power. The contact drove the... Read more
Incident date: Feb 10, 2025
My vehicle was just disagnosed with the coolant intrusion issue outlined in TSB 19-2346. I have owned this car for over 6 years and not once has anybody mentioned this well-known issue to me. I am disappointed I had to find out about it by experiencing it firsthand, and then going online and reading the stories of counless other drivers who have had the same issue. This engine design is clearly... Read more
Incident date: Mar 6, 2025
On 03/31/25 at approx. 12:45 AM our 2022 Ford Wild Trak was engulfed in fire while parked on our driveway. There were no occupants, and it had last been operated on 3/30/25 at approximately 1030 PM. During its last operation there was nothing abnormal to indicate the potential of a engine fire (no warning lights, messages, unusual smell or odors, performance issues, smoke, or fire). Upon observ... Read more
Fire
Incident date: Mar 1, 2024
Case #[XXX] [XXX] driving to freeway north going [XXX] near by the exit of [XXX] around [XXX] busy roadway when my tires exploded two tires went out at the freeway, around 3:06 pm police man or CHP went to check then he called a roadside assistance , they towed my car to Balboa bart bus station the body on passenger door was damage and below the engine looks the axle got damage , I turn the eme... Read more
Incident date: Oct 14, 2024
Vehicle stopped with no warning while waiting in traffic at a red light and it took a while to restart. Same thing happened while parked in a lot waiting. The former issue was dangerous as I was in traffic with numerous vehicles moving around me with my family in the car as I got out to check the problem under the hood. The latter issue happened while out of town which is scary and dangerous consi... Read more
LINCOLN
CORSAIR PHEV
(2024) - POWER TRAIN
Mar 27, 2025
Incident date: Feb 27, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 30 MPH, the transmission disengaged, and the vehicle lost motive power. No warning lights were illuminated. The contact stated the vehicle was without power for approximately 2 seconds, and then the transmission re-engaged. In addition, the contact stated that when the transmission re-engaged, the transmission shifted hard. Th... Read more
LINCOLN
CONTINENTAL
(2018) - UNKNOWN OR OTHER
Mar 27, 2025
Incident date: Feb 1, 2025
September 02 2020 I noticed the glass rear window had separated from the soft top. Reported it to my dealer and the $6000 top was replaced under warranty because the glass could not be reglued to the top. In August of 2024 I noticed the same problem. When I took it to the dealer it was no longer under warranty. I went to three auto glass companies and a custom auto design shop for help. They all r... Read more
Incident date: Mar 27, 2025
Cylinder 1 and Cylinder 3 misfire (Cylinder 3 misfired multiple times, even after attempts to fix it), and now I have a blown head gasket. On more than three separate occasions, my car has either stopped completely in the middle of the road—sometimes on the highway in the fast lane, with cars traveling 80+ mph behind me, putting my life at significant risk—or it will suddenly drop from the spe... Read more
Incident date: Mar 26, 2025
on 2/15/2025, while backing out of a driveway at about 7:30PM, the vehicle backed into a parked car directly behind it parked in street. There was no warning signal emitted that an object was behind the car. There was no safety alert on the display. Essentially the vehicle's sensors did not see the vehicle directly behind it.
Crash
LINCOLN
CORSAIR PHEV
(2022) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Mar 25, 2025
Incident date: Mar 25, 2025
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the automatic emergency braking was activated, and the vehicle came to an abrupt stop. The contact stated that the brake light remained illuminated during the failure. The contact was almost involved in a crash during the failure. The vehicle was taken to a local dealer to be diagnosed. The contac... Read more
Incident date: Mar 11, 2025
HCU has failed on my truck back in July of 2024 it was impossible to find a replacement part got a recall letter on November had abs track control, and cruise control loss repeated dinging sounds to service ABS and electronic brakes and most recently you can hear the brake pads slightly rubbing on rotors and can feel a little bit of resistance while driving down the road
Incident date: Mar 25, 2025
The contact owns a 2007 Ford Mustang. The contact stated that upon entering the vehicle, there was an abnormal clicking sound coming from an unknown location with the vehicle turned off. The contact became aware that the battery was completely drained. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that electrical components were draining the b... Read more
Incident date: Mar 23, 2025
The Roof trim piece flew off while driving and almost hit the car behind me. The other side looks loose as while. I know the A pillars have an open recall on them as while but they said those parts arent available. I already talked with the dealer but they said no recall is available for this Roof trim and I think there should be.
LINCOLN
AVIATOR PHEV
(2022) - ELECTRICAL SYSTEM
Mar 23, 2025
Incident date: Feb 20, 2025
I leased my 2022 S 500, Mercedes Benz. on September 28, 2022 and after about a year, I have had issues with the large screen/radio and cruise control in the vehicle. All events are documented at the Rockville Centre, Long Island service center. I have made numerous complaints beginning in January of this year through emails and was assigned a case number with Mercedes Benz corporate which is ... Read more
Incident date: Dec 18, 2024
Our Britax car seat straps started suddenly slacking on their own after being tightened on our son. We drove 10 minutes away and the straps were completely loose by the time we arrived. The harness worked as designed on the way home but the same issue happened again several times since then — I tightened the harness straps and tested the tightness and the straps completely loosen when pulled. We... Read more
LINCOLN
NAUTILUS HYBRID
(2024) - Tether, Lower Anchor (on car seat or vehicle)
Mar 23, 2025
Incident date: Mar 19, 2025
This adjustable straps aren’t able to move
Incident date: Mar 21, 2025
DRL on left side does not work. After looking online it looks as if this is a common issue and most likely 2021 models are no longer working. It is safety hazard due to it being a light.
Incident date: Mar 21, 2025
THE BRAKES ON THIS VEHICLE WENT "SOFT" ON ONE OCCASION; THERE IS A RECALL FOR THE BRAKING SYSTEM THAT HAS BEEN OUTSTANDING FOR OVER A YEAR. BMW SEEM NO CLOSER TO FIXING THIS PROBLEM THAN THEY DID A YEAR AGO. BMW STATE THERE IS A FIX BEING IMPLEMENTED (IM NOT SURE I BELIEVE THEM) BUT WHATEVER THEY ARE OR ARE NOT DOING ITS TOO SLOW.
Incident date: Jan 1, 2025
My wife was driving the vehicle on the interstate up a hill with our [XXX] daughter when the engine seized without warning. A light came on and said the engine was hot and the accelerator pedal gave no response, and the vehicle shifted itself into neutral. She was able to barely get the vehicle off of the highway and call for help. we had the vehicle towed to the local dealer where she was which... Read more
Incident date: Jan 1, 2025
Transmission, Transmission Valve body, speed sensors. After transmission shifting issues while traveling the interstate I had to have the car towed to the dealership. After the multi point inspection was performed serveral recommended itmes related to the ongoing performance and SAFETY of the vehicle listed below: Transmission $10,446.65 Transmission Valve Body $3693.92 The diagnostic code P0720... Read more
Incident date: Mar 3, 2025
The contact owns a 2020 Toyota Rav4. The contact stated that upon starting the vehicle, there was an abnormal amount of white smoke and an abnormal odor coming from the vehicle. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine needed to be replaced due to coolant intrusion. The vehicle was ... Read more
LINCOLN
CONTINENTAL
(2017) - ENGINE
Mar 17, 2025
Incident date: Aug 17, 2024
I took my vehicle to a Chevy dealership due to engine light coming on with the stability track light showing as well as "reduced engine power notification. They are saying the timing chain is needing replaced therefore requiring the entire engine to be replaced. Vehicle is available upon inspection. Once the engine light came on and the reduced engine power light came on vehicle started stalling i... Read more
Incident date: Mar 3, 2025
I am experiencing dangerous shifting failures with my 2015 Ford F-150 equipped with the 6R80 automatic transmission. My truck intermittently fails to shift properly, holds onto gears too long, or refuses to shift into 6th gear. It also enters fail-safe mode, displaying a wrench icon on the dashboard. Restarting the vehicle temporarily resolves the issue, but it keeps coming back. The truck recent... Read more
Incident date: Feb 24, 2025
The contact owns a 2005 Nissan Murano. The contact stated that while closing the rear liftgate door, the front driver’s and passenger’s side air bags inadvertently deployed. No warning light was illuminated. The vehicle was taken to a local independent mechanic where it remained pending a diagnostic test. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was no... Read more
Incident date: Feb 24, 2025
I have had a grinding noise that was intermittent for several MONTHs, slowly getting worse. When I took it to the dealership, it was identified that the MGU had failed. The dealer advised that the part was not currently in stock anywhere and was not able to provide an ETA as there is a major shortage of this component. I was advised that eventually the battery voltage would drop from ~14v down be... Read more
Incident date: Feb 24, 2025
Vehicle dash lights will come on while driving (wrench light specifically) and vehicle looses all power and drops to 0 RPM 0 Speed. This has happened multiple times and is extremely dangerous! After 4 months, we finally got our appointment at a Ford dealership where they diagnosed the lead frame needs to be replaced. Truck is a 2013 Ford F150 with 114,000 miles and there is a bulletin for this ... Read more
Incident date: Jan 27, 2025
We bought the car in January . When going through our regular car wash, we heard a boom on the roof. We looked and saw no damage. Went through again last week and heard it again. We expressed our concern to the manager who sat in the back as we went through again. She held her hand on the roof as it went through the drying cycle and felt it cave in and pop out. She said this has happene... Read more
Incident date: Jan 27, 2025
Dear National Highway Traffic Safety Administration, I am writing to formally report a serious safety issue with my 2024 GMC Sierra 1500 equipped with the 6.2-liter engine. At the time of the incident, my truck had only 17,000 miles on it and had received the two necessary oil changes as recommended. On Thursday, [XXX] while driving northbound on [XXX] in Houston, Texas, my truck unexpectedly l... Read more
Incident date: Jan 27, 2025
The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that the headliner above the rear window had water stains. The contact stated that as a mechanic, he had inspected the vehicle and diagnosed that the water was leaking from the third brake light. The contact stated that the gasket surrounding the third brake light was no longer properly sealing the third brake light. The dealer w... Read more
Incident date: Feb 23, 2025
in reduced traction environments vehicle will accelerate a full throttle without driver input to accelerator pedal. The issue is repeatable. though it seems to happen under multiple conditions. Vehicles acceleration is often opposite of the direction selected on shifter. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash
Incident date: Mar 8, 2025
The brakes sound like their grinding and the motor drives funny
Incident date: Feb 15, 2025
THE EPC LIGHT WILL COME ON AT ANYTIME. MEANING WHILE DRIVING ON A STREET HIGHWAY OR FREEWAY. WHICH IS A SAFETY ISSUE. THE VEICHLE WILL LOSE POWER AND START TO SHAKE. THE LIGHT WILL GO OFF ONCE TURNED OFF AND TURNED BACK ON. THERE MOST BE SOME ELECTRICAL ISSUE. NOT SURE WHY THERE HAS NOT BEEN A RECALL ON THE 2018. THEY HAVE MANY COMPLAINTS AND ISSUES. THIS HAS BEEN AN ISSUE FOR MONTHS.
Incident date: Feb 26, 2025
The battery failed at 2k miles and needed to be replaced. Both axles need to be replaced due to failed CV joint. There is clicking with turns. When backing up, emergency braking engages and leads us to stop in the middle of busy roads. This is a safety issue.
Incident date: Apr 6, 2024
The contact owns a 2015 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated there was an abnormal burning odor coming from the engine compartme... Read more
Incident date: Mar 6, 2025
Stopped at light the car suddenly bolted forward hitting ( 4-5 ft between vehicles)car infront. My car then bolted forward and hit the vehicle again. The gear shift would not respond to putting it into park, The only way it was corrected was turn off the engine. Second time this happened was in my garage..the car bolted in reverse and would not stop. until engine turned off. I took the car to the... Read more
Incident date: Mar 6, 2025
Stopped at light the car suddenly bolted forward hitting ( 4-5 ft between vehicles)car infront. My car then bolted forward and hit the vehicle again. The gear shift would not respond to putting it into park, The only way it was corrected was turn off the engine. Second time this happened was in my garage..the car bolted in reverse and would not stop. until engine turned off. I took the car to the... Read more
Incident date: Mar 6, 2025
The contact owns a 2021 Honda Accord. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired.... Read more
Incident date: Feb 26, 2025
The contact owns a 2016 Nissan Sentra. The contact stated that while approaching a traffic light, the vehicle hesitated and stalled. The driver depressed the accelerator pedal, but the vehicle paused and lost motive power. The vehicle was able to restart. However, the vehicle failed to move. No warning lights were illuminated. The vehicle was towed to the residence. The vehicle was towed to the de... Read more
Incident date: Feb 26, 2025
The contact owns a 2016 Nissan Sentra. The contact stated that while approaching a traffic light, the vehicle hesitated and stalled. The driver depressed the accelerator pedal, but the vehicle paused and lost motive power. The vehicle was able to restart; however, the vehicle failed to move. No warning lights were illuminated. The vehicle was towed to the residence. The vehicle was towed to the de... Read more
Incident date: Mar 3, 2025
Driving vehicle on road and the accelerator pedal no longer working vehicle. coasted to the side. Car had to be towed. Vehicle cranking without problem but will not accelerate pedal goes to floor. At consideration of purchase of vehicle, car fax and all details about vehicle were viewed for possible purchase. Items on recall are now a concern as a safety issue.