Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: May 2, 2025
The contact’s daughter owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, there was an abnormal amount of white smoke coming from the exhaust pipes. The contact stated that the vehicle hesitated while starting, with the message "Coolant Level Low" displayed. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The cont... Read more
Incident date: Nov 1, 2024
My vehicle suddenly stopped working in the middle of an intersection. A screen notification prompted me to restart it, so I pulled over safely, as there were no other vehicles nearby. However, I worry about the potential danger if this had happened on a freeway. After waiting, I tried restarting the vehicle, but it still wouldn’t work. The next day, I received an email from Carfax about an open ... Read more
Incident date: May 1, 2025
I am reporting a serious mechanical defect in my 2008 Lincoln MKX involving the internal water pump. This vehicle uses the Ford 3.5L V6 Cyclone engine, where the water pump is mounted inside the engine and driven by the timing chain. My water pump failed unexpectedly, causing coolant to leak into the engine oil. This design flaw poses a serious safety risk due to potential engine failure while dr... Read more
Incident date: May 1, 2025
I have received the notice about the recall and now I am just worried because I have a wife and two-year-old child in my truck. I don't want the engine issue to happen while they are in the truck and increases the risk to get into an accident if the engine fails. I have tried to schedule an appointment with my dealership and from the date I received notice on 04/28/2025. They stated I have to call... Read more
Incident date: May 1, 2025
I have received the notice about the recall and now I am just worried because I have a wife and two-year-old child in my truck. I don't want the engine issue to happen while they are in the truck and increases the risk to get into an accident if the engine fails. I have tried to schedule an appointment with my dealership and from the date I received notice on 04/28/2025. They stated I have to call... Read more
Incident date: May 1, 2025
Service Hybrid intermittent light comes on dash with loud beep alarming that something is wrong with the battery.
LINCOLN
CORSAIR PHEV
(2021) - FUEL/PROPULSION SYSTEM
May 1, 2025
Incident date: Feb 5, 2025
Available for inspection. The "brain" of the truck is in the stereo system. the time on the call varies, but, the call will drop the Bluetooth or wired connection with the truck, the radio will reset, and go to a broadcast radio station, from which it will stay for about 5-30 seconds while resetting, and then the call will recommence on the in-house system again. Neither party knows until I start ... Read more
Incident date: Apr 16, 2025
Purchase the truck [XXX]. In January of 2025 it started to feel like the engine was slipping. Near the end of February, it was getting worse and the locks started locking/unlocking on their own. The vehicle stalled two separate times while driving on a main road. The first couple days of March, the car stalled, again on the road while the locks went crazy. Then, on [XXX], after I had pulled out o... Read more
Incident date: Apr 30, 2025
The contact owns a 2024 GMC Sierra 3500. The contact stated that while driving at 30 MPH, there was a loud pop and the vehicle jolted, after which the vehicle started to lose motive power. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with th... Read more
Incident date: Apr 30, 2025
The water pump and timing cover gaskets are faulty. The water pump is internal and causes major engine malfunction when it breaks.
LINCOLN
CORSAIR PHEV
(2022) - FUEL/PROPULSION SYSTEM
Apr 29, 2025
Incident date: Jan 31, 2025
My vehicle is stalling out. The engine failed. I was traveling and had to pull off the interstate and stop and restart vehicle. It was very dangerous as traffic was going at a high rate of speed. Yes the vehicle has been confirmed by a dealer. Yes all the warning lights are on in the vehicle.
Incident date: Apr 15, 2024
The component that malfunctioned was the automatic transmission, when leaving from a full stop, I released the brake and pushed on the accelerator, and the vehicle began to move forward and shortly after that it went out of gear and stopped accelerating. The engine just revved up, I let off the accelerator and it slammed hard into gear then started moving forward again. My safety and the safety o... Read more
Incident date: Mar 22, 2025
The contact owns a 2020 Jeep Wrangler. The contact stated while driving 35 MPH and decelerating while approaching a stop light, there was misfire coming from the engine, and the traction control activated, causing the brakes to become inoperable. The check engine warning light was illuminated. The “Service START/STOP System” message was displayed. The vehicle was taken to the local dealer, whe... Read more
Incident date: Apr 25, 2025
After picking up the 2021 Jeep Wrangler Rubicon 4xe from the dealership for repairs to the rotors and struts and bearings, the Wrangler was running roughly. Before I was halfway home, I called the dealer back to explain the engine was running roughly, wasn't able to get over 40mph, and was acting as if it was going to stall or lose power. I stated I needed to bring it back because I wasn't going ... Read more
Incident date: Apr 21, 2025
The contact owns a 2015 Ford F-150. The contact stated that the vehicle failed to shift out of the drive as needed. The vehicle was taken to an independent mechanic, where it was diagnosed that the speed sensor in the transmission needed to be replaced. The vehicle was not repaired. The contact stated that a software update was performed for the rear-view camera. The manufacturer was notified of t... Read more
Incident date: Apr 1, 2024
The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was stationary, the vehicle needed to be jumpstarted. The check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle with a failure with the head gasket, which caused a misfire in cylinder #2, and stated that the engine needed to be replaced. The in... Read more
Incident date: Feb 1, 2025
The contact owns a 2016 BMW I3. The contact stated that while driving at an undisclosed speed, the check engine and the air bag warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the fuel filler had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the ... Read more
Incident date: Aug 9, 2024
Back up camara is shorting out due to the location it is getting wet and corroding. Without the camara it can be a safety Hazzard. In doing research this seems to be a common problem due to the location of the camara. Poor design and could cause an accident. Failed after only 69k miles.
Incident date: Apr 22, 2025
Headrest does not stay in the upright position in the 2nd row due to manufacturer defect. My child is supposed to sit there and now there is no headrest, thus putting his safety/life at risk. This defect has been frequently reported across multiple forms on the internet of other vehicles with the same make and model experiencing the SAME defect.
Incident date: Jan 2, 2025
The grab handle on drivers side that is put there to assist the driver to enter the vehicle is the issue. On 4/17/2025 I was attempting to enter my truck. I am severely disabled. I grabbed the handle that is attached to the A pillar as I have hundreds of times since I bought the truck in 2008. I am the original owner. Vehicle only has about 36,000 miles on it. As I was pulling myself in the entire... Read more
1 injured
Incident date: Apr 21, 2025
The contact owns a 2009 Toyota Camry. The contact stated that while his daughter was driving, the "Check Oil" warning light illuminated. The contact added oil to the engine. The contact was informed that the check oil warning light was illuminated. The contact took the vehicle to the dealer where an oil consumption test was performed. The dealer diagnosed the vehicle and determined that the engine... Read more
Incident date: Apr 21, 2025
The contact owns a 2012 Hyundai Sonata. The contact stated while driving 35 MPH, the vehicle was leaking engine oil. There were no warning lights illuminated. The contact towed the vehicle to an independent mechanic who diagnosed the vehicle with engine failure. Due to the oil leak, the vehicle was left with no oil in the engine, causing the engine to seize. The dealer was made aware of the failur... Read more
Incident date: Apr 21, 2025
Odometer Fraud. The contact purchased a 2017 Chevrolet Equinox. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 55,000 and at the time of registration, it was discovered that the mileage was 128,826.
Incident date: Feb 17, 2025
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The conta... Read more
Incident date: Feb 17, 2025
The contact owns a 2014 BMW X1. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a fa... Read more
Incident date: Feb 17, 2025
The contact owns a 2014 BMW X1. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a fa... Read more
Incident date: Apr 17, 2025
There is an issue with my steering. There is a cranking/clicking noise and the wheel gets stuck when turning or switching lanes. There was a recall for the steering gear box but I my car wasn’t part not included but not sure why. I took it to the dealer when I first got it but they couldn’t mimic it. It’s not safe when driving if I can’t fully control the steering wheel. I took it to a mec... Read more
Incident date: Apr 17, 2024
Car has been brought to KIA for transmission issues multiple times and the associate tells me to just tighten the gas cap to get the light to go off. The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion. The reaso... Read more
Incident date: Feb 19, 2025
Vehicle: 2008 Lexus IS350 Issue: Excessive oil consumption and fuel/exhaust odor I am experiencing what I believe is excessive oil consumption with my 2008 Lexus IS350. I’ve had to regularly add oil between scheduled oil changes, and I’ve noticed that the oil level is frequently low with no external leaks visible. I’m concerned that this may indicate a known issue with piston rings or inter... Read more
Incident date: Feb 19, 2025
Vehicle: 2008 Lexus IS350 Issue: Excessive oil consumption and fuel/exhaust odor I am experiencing what I believe is excessive oil consumption with my 2008 Lexus IS350. I’ve had to regularly add oil between scheduled oil changes, and I’ve noticed that the oil level is frequently low with no external leaks visible. I’m concerned that this may indicate a known issue with piston rings or inter... Read more
Incident date: Mar 16, 2025
Engine shut off on me while I was driving and wouldn’t crank back on. Had it towed to a dealership and they told me the engine is locked up and no idea why. It on has 61,xxx miles on it
LINCOLN
CONTINENTAL
(2017) - FUEL/PROPULSION SYSTEM
Apr 16, 2025
Incident date: Feb 3, 2025
Warning lights come all across the dash stating to see the dealer. I have taken it to the dealership and the issue is the fuel injector that causes the warning lights to go off and on at random. I still have a warranty of my car and was told the warranty does not cover that part. This is happening to a lot of honda accords but there is no recall for it. There is a safety issue for driving because ... Read more
LINCOLN
CONTINENTAL
(2017) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Apr 16, 2025
Incident date: Feb 3, 2025
Warning lights come all across the dash stating to see the dealer. I have taken it to the dealership and the issue is the fuel injector that causes the warning lights to go off and on at random. I still have a warranty of my car and was told the warranty does not cover that part. This is happening to a lot of honda accords but there is no recall for it. There is a safety issue for driving because ... Read more
LINCOLN
CORSAIR PHEV
(2023) - LANE DEPARTURE: WARNING
Apr 14, 2025
Incident date: Jan 14, 2025
This vehicle has a notification "Consider taking a break." It activates every 20-30 minutes, even though I am a safe driver. It is distraction to driving, whith is less safe than the warning itself. I would like for you to contact Hyundai to find a way to disconnect this, for they say it can not be disabled. Diosabling can be done on older models, but not newer models. I have a 2025 Hyundai Tusc... Read more
Incident date: Dec 26, 2024
The contact owns a 2012 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part needed for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount ... Read more
Incident date: Mar 30, 2021
Upon starting car All ADAS functions did not work. Warning lights came on. Did not work for several days. Took to dealership and they found a sensor in tire to be faulty
Incident date: Mar 30, 2021
Upon starting car All ADAS functions did not work. Warning lights came on. Did not work for several days. Took to dealership and they found a sensor in tire to be faulty
Incident date: Mar 30, 2021
Upon starting car All ADAS functions did not work. Warning lights came on. Did not work for several days. Took to dealership and they found a sensor in tire to be faulty
Incident date: Oct 16, 2024
The contact owns a 2016 Honda Fit. The contact stated that while accelerating from a complete stop, the vehicle hesitated to respond. The check engine warning light was illuminated. The contact stated that the spark plugs were replaced twice, and the catalytic converter was replaced at the contact's expense before the failure. The vehicle was taken to a local independent mechanic, where it was di... Read more
LINCOLN
CORSAIR PHEV
(2022) - STRUCTURE
Apr 11, 2025
Incident date: Apr 11, 2025
The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact noticed that the passenger's side windshield exterior A-Pillar trim had detached. The vehicle was taken to an unknown dealer, where it was diagnosed with the passenger's side windshield exterior A-Pillar trim adhesive failure. The vehicle was not repaired. After investigating the fail... Read more
Incident date: Nov 14, 2024
It has happened where I am driving on the highway with big vehicle's are next to me and it will brake and take me from 65 miles per hour down to 30 mph quickly . I always hope that no one is in back of me I fear that i will get in a accident for no reason . Please put a recall on this system !
LINCOLN
NAUTILUS HYBRID
(2024) - VISIBILITY:WINDSHIELD
Apr 10, 2025
Incident date: Mar 1, 2025
The contact's mother owns a 2015 Ford Escape. The contact stated that while approaching the vehicle, he observed what appeared to be thousands of bubbles forming on the front windshield. The contact stated that the windshield was delaminating. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was o... Read more
LINCOLN
NAUTILUS HYBRID
(2024) - ENGINE AND ENGINE COOLING
Apr 10, 2025
Incident date: Mar 1, 2025
The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was started and running, the vehicle shuddered, with the check engine warning light illuminated. The vehicle was taken to Auto Zone, where a handheld diagnostic scanner indicated that there was a misfire in cylinder #4. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into ... Read more
LINCOLN
NAUTILUS HYBRID
(2024) - UNKNOWN OR OTHER
Apr 10, 2025
Incident date: Mar 1, 2025
Not sure about what component could have triggered but I started seeing smoke and fire from the front hood. I managed to stop and exit the call to call emergency services. The fire aggravated that the whole car was burned. The dealer was notified as well as the Honda but yet to hear back. The claim is also filed with insurance company that they indicated to be getting custody of the vehicle to ins... Read more
Fire
Incident date: Apr 10, 2025
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving 25 MPH, the transmission unexpectedly downshifted with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission valve body had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The ... Read more
Incident date: Apr 8, 2025
Engine is known for bad piston rings and a poor emission ventilation system causing extreme engine pressure, blowback, and oil consumption. Engine stalled due to NO oil in it. No oil warning light appeared. Almost ran over two pedestrians as my car would not brake quickly enough as there was no power to any of the systems. And now I have to pay well over $6,000 to repair it? I JUST had my oil chan... Read more
Incident date: Apr 7, 2021
The contact son owns a 2023 Ford F-150. The contact stated that on several occasions while her son was hauling a boat and driving approximately 5 MPH, the brake pedal was depressed, the transmission downshifted hard, and the vehicle jolted forward. The vehicle was taken residence. The vehicle was then taken to a dealer however, the failure could not be duplicated. The contact stated that prior to ... Read more
Incident date: Mar 12, 2025
Car just died in the middle of a 3 lanes highway. It was the ICCU issue, barely any warning to stop and then when it died, no light, 4 way flasher or anything to communicate to other drivers about our disabled vehicle. It was 3:30 am in the morning, had to call Colorado Highway Patrol to come and help out while we waited for the tow truck. We found reports of the fail ICCU, this is something that ... Read more
LINCOLN
CONTINENTAL
(2017) - FUEL/PROPULSION SYSTEM
Apr 7, 2025
Incident date: Apr 1, 2022
Car keep stalling misfire just started muffler sound smoke lack of power when driving
Incident date: Apr 5, 2025
My car was checked for a recall regarding the vehicle burning oil and the piston rings. The fix for it was a new engine. When my car was checked for the recall, it was determined to be unaffected by the issue mentioned. However, I got an oil change approx. 1.5 months ago and at this point I have had to add oil to the car on two different occasions since due to the oil burning so quickly. The oi... Read more