Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Aug 15, 2026
Check engine light on. Codes P0316, P0300, P0301, P0302. Technician confirmed via scope coolant intrusion on cylinder 1 and 2. Technician stated it is known issue with this engine and recommends a new engine for $16,169.92. This has been an ongoing issue for the past two years.
Incident date: Apr 21, 2026
To NHTSA: I am filing this complaint about a dangerous stall/overheat defect in my 2019 Lincoln MKC, VIN [XXX], currently at 79,820 miles. This vehicle was built 2018-10, before Ford's engine redesign, and it is now undrivable due to coolant intrusion into the engine, a known and documented defect covered under Ford TSB 22-2229 for the 2.0L EcoBoost engine. What happened: the car overheated on m... Read more
Incident date: Aug 12, 2026
The driver’s side front door inner sheet metal housing has suffered a severe structural failure where the door check-arm brackets mount to the vehicle frame. Under completely normal vehicle operation, the thin-gauge metal has cracked, buckled, and completely torn away from the inner door assembly. This creates an immediate safety hazard as the door can no longer be safely controlled, dampening i... Read more
Incident date: Jul 28, 2026
The contact owns a 2020 Lincoln Aviator. The contact stated that on several occasions while shifted to reverse(R), and occasionally while in drive(D), the vehicle jerked violently and did not stop jerking until the brake pedal was depressed. The vehicle was taken to a dealer where it was diagnosed and determined that the rear differential needed to be replaced. The vehicle was not repaired. The ma... Read more
Incident date: Aug 14, 2026
It has been almost a year since this recall came out and there is not a remedy available. the manufacturer has failed to provide a remedy for it since it came out on August 25, 2026
Incident date: Aug 14, 2026
Two years waiting for recall repair (rear-backup camera). Lincoln Mfg notified that a pending recall/repair for driver's rear-camera was required. As of 08/14/2026 the repair has not been performed by Lincoln Mfg or it's agents. Rear-camera fails to work consistanly and is a danger to pedestrians. Local dealerships (Sedano Lincoln, Arron Ford , and Pacific beach Ford) have failed to repair the k... Read more
Incident date: Jul 15, 2026
The contact owns a 2018 Lincoln MKZ. The contact stated that while driving approximately 30-35 MPH, the engine overheated. The contact pulled over and became aware that the coolant reservoir was empty. The contact added coolant to the coolant reservoir. The vehicle was taken to an independent mechanic, where it was determined that there was coolant leaking into the cylinder, which caused engine fa... Read more
Incident date: Aug 5, 2026
My husband and I own a 2017 Lincoln MKZ that was purchase new in 2018. It is equipped with the 2.0L EcoBoost engine, with approximately 69,000 miles. It has been meticulously cared for! Before the diagnosis, I noticed that when starting the vehicle and backing up, the engine would jerk slightly until I stepped on the accelerator to proceed. The check engine light then came on, which prompted me to... Read more
Incident date: Jul 15, 2026
Left side climate control not working. Dashboard had to be removed in order to find the problem. Problem is a small plastic rod that operates the doors that direct the cold air. It is broken. My mechanic (Walkerton Auto Service) tried to order this part from the Ford dealer but was told that the entire box would have to be replaced. The cost of this part is just under $1600. This seems unreasonabl... Read more
Incident date: Jul 3, 2026
While driving home in the center lane on the XXX[XXX] Parkway, my steering wheel locked suddenly, preventing me from turning left or right. As I used my full strength to turn right against the tightness of the steering wheel, trying to get off at the next possible exit, the power to the steering wheel abruptly returned, causing me to swerve out of control, past the right lane, onto the shoulder an... Read more
Incident date: Aug 8, 2026
Coolant intrusion into number 2 cylinder requiring full engine replacement of my 2017 my 2.0l eco boost engine
Incident date: Sep 20, 2025
Coolant intrusion into my 2.0l eco boost engine requiring engine replacement
Incident date: Sep 13, 2025
The contact owns a 2015 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera intermittently displayed a distorted image, and the message "Camera Unavailable - Please Contact the Dealer" was displayed. The vehicle was no... Read more
Incident date: Jul 30, 2026
The contact owns a 2020 Lincoln Aviator. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the vehicle shutoff while coming to a complete stop, with an abnormally rough grinding sound coming from the vehicle. The vehicle was restarted after several attem... Read more
Incident date: Aug 5, 2026
The transmission goes into neutral. It has gone into neutral on the highway,local streets, also from a stop. From a stop in drive the electronic D on the instrument panel starts flashing. I turn on the hazards put transmission shifter in Park and start engine. This problem is intermittent, it can be cold or hot, it has happened 4x in 2 years. No accidents thankfully. The engine does not stall, the... Read more
Incident date: Aug 9, 2026
The contact owns a 2014 Ford Focus. The contact stated that upon reversing, the rear-view camera displayed a blank screen. The message "See the Dealer" was displayed, and the check engine warning light remained illuminated. The contact stated that the vehicle experienced a slight loss of automotive power while driving uphill and the steering became very loose. The contact stated that while turning... Read more
Incident date: Aug 9, 2026
This is the only way I can get my message to you that I know of. It is very distracting having to deal with all the ADAS systems. They are actually a distraction for me, taking my eyes off the road when I most need them on the road to figure out why the "nanny" alarms are going off. I don't know why these things are being added to vehicles, but we have to turn them off as much as we can. If I g... Read more
Incident date: Aug 6, 2026
The front multipurpose camera system failed, triggering multiple safety warning lights simultaneously, including ACC (Adaptive Cruise Control), LKAS (Lane Keeping Assist System), and related camera-dependent safety systems, along with a "Multipurpose Camera Unit" fault code U3000-49. The failure pattern has been intermittent and inconsistent: on some drives, warning lights are absent at startup an... Read more
Incident date: Feb 1, 2026
The car was driving fine and then all of the dashboard lights came on. The car wouldn’t drive faster than 20 MPH. The dealership said it was a head gasket and injector problem. They quoted me $6000
Fire
Incident date: Aug 8, 2026
Twice in the past year, the vehicle stalled after coming to a stop at a red light. The morning after the most recent incident, the car would not start. I had it towed to the dealership. That was Luther Brookdale Dodge, Jeep and Ram in Brooklyn Center, Minnesota. Two weeks ago, I began to intermittently see the message '4WD Unavailable - Service Required'. I brought it yesterday, and was told ... Read more
Incident date: Aug 22, 2025
I am filing this complaint against Keeler MINI in Latham, NY, and MINI USA regarding their refusal to provide a working recall remedy or alternative transportation under federal NHTSA Safety Recall 23V-337 (Footwell Control Module Moisture Intrusion). My 2011 MINI Cooper suffered an active, total failure of the Footwell Control Module—the precise component identified in Recall 23V-337. The modu... Read more
Incident date: Aug 8, 2026
The contact owns a 2016 Tesla Model S. The contact stated that while driving approximately 55 MPH, the hood inadvertently opened and blocked the windshield. The vehicle was pulled over to the side of the road while the windshield was blocked. The hood was securely closed after several attempts. Upon inspection, the contact became aware that the hood was bent, and the hood arms were bent. The vehic... Read more
Incident date: Jul 17, 2026
The contact owns a 2012 Hyundai Veracruz. The contact received notifications of NHTSA Campaign Numbers: 20V705000 (Engine and Engine Cooling) and 23V651000 (Service Brakes, Hydraulic); however, the parts to do the recall repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was idling,... Read more
Incident date: Aug 10, 2021
Three NHTSA safety recalls are open and unremedied on my 2020 Porsche Taycan 4S: 25V896 (high-voltage battery — cell-module short circuit / fire risk), 24V732 (battery inspection, cell-module replacement, software update), and 24V455 (front brake hoses — cracking and brake-fluid leakage). Open status is confirmed by the manufacturer's own lookup at [XXX] as of XXX. The recalls cannot be compl... Read more
Incident date: Jan 5, 2026
Hood latch release cable broke after using under normal circumstances.
Incident date: Oct 1, 2025
Yesterday, my Tesla Model Y 2022 suffered a catastrophic failure. The front lower forward control arm completely detached from the subframe due to a missing/fallen-out factory bolt. For the past couple weeks leading upto last night's incident, I've been hearing a "small thump/thud" sound whenever i accelerate the vehicle. I reported this issue to Tesla and arranged a service appointment for comin... Read more
Incident date: Oct 1, 2025
My fiancé was driving my 2018 Honda Accord when the vehicle suddenly jolted violently while accelerating up a bridge. Immediately afterward, multiple warning lights, including the check engine light, came on and the vehicle lost all power. Thankfully, she was able to coast down the bridge and pull into an empty parking lot. This was extremely dangerous because the vehicle lost power while being d... Read more
Incident date: Oct 1, 2025
I am reporting a serious safety incident involving my 2024 Nissan Rogue, which caught fire after a history of shuddering, hesitation, and problems during acceleration. Prior to the fire, I brought the vehicle to a Nissan dealership multiple times because it had a recall and was shuddering during acceleration and at times felt as though it might stall. During these visits, the dealership performed ... Read more
Fire
Incident date: Aug 7, 2026
ENGINE SHUTS OFF TOTALLY IN AUTO IDLE AND MUST BE RESTARTED.
Incident date: Aug 1, 2026
The contact owns a 2024 Nissan Altima. While driving for Uber, a customer alerted the contact of an abnormally strong odor in the rear seats of the vehicle. The contact later discovered that there was white mold inside the trunk of the vehicle and the spare tire compartment which was caused by the filament used to seal the liners in the trunk and rear seats. The contact was concerned about the hea... Read more
Incident date: Aug 5, 2026
Statement in uploaded files
Incident date: Jul 1, 2026
The contact owns a 2017 Ford F-150. The contact received notification of NHTSA Campaign Number: 26V365000 (Structure, Suspension). The contact stated that while driving approximately 45 MPH around a bend, the rear wheels spun out, causing the contact to lose control of the vehicle. The front end and rear then struck the center median, and the vehicle stopped in the middle of the highway. The conta... Read more
Crash
Incident date: Jul 5, 2025
While driving my 2008 Pontiac G6 Base, I lost electrician power to the vehicle, on my car it utilizes an electric power steering module instead of fluid and a pump. When I lost power to the car the wheel became stiff but when I regained power the steering column while the vehicle was in motion did what I can only describe as "Forced knockback or steering" as when I attempted to tightly turn the wh... Read more
Incident date: May 15, 2026
I was driving on the highway in Michigan, the speed limit is 70 mph. All of a sudden, I noticed that my car acceleration was not working. It ended up my engine misfired and in doing so, I could not go more than 20 mph on the actual highway!!! it was absolutely terrifying, even when I put on my emergency lights, I had to find a place to safely pull aside. I still had to pull out in front of someone... Read more
Incident date: Aug 4, 2026
My engine overheated at 125,000 miles roughly and 2025 and this year the engine oil is leaking into the coolant tank at 135,000 miles.
Incident date: Jul 26, 2026
Power tranfer unit failed and needs to be replaced. Dealer confirmed. Service 4wd light came on prior to taking it in for service. PTU failures can cause sudden loss of propulsion, drivetrain binding, hesitation, or rollaway while parked, all of which can lead to accidents and damage. This is a known and common occurrence in 2017-2023 Jeep vehicles and somehow it still takes forever for them to g... Read more
Incident date: Jul 29, 2026
Transmission failed. Truck jerks at stop. Transmission went out at 68,000 miles. My dad has a 2019 with same problem and went out at 72,000 miles. Someone needs to hold ford accountable for this. Extended warranty didn't want to pay the full price. Now I am out of pocket $1,800. Going to file a lawsuit against Ford and the extended warranty company
Incident date: Jul 21, 2026
The contact owns a 2020 Porsche Cayenne. The contact received notification of NHTSA Campaign Number: 25V896000 (Back Over Prevention). The contact stated that the rear-view camera became inoperable while reversing and then turned on. There were no warning lights illuminated. The contact was unable to trade the vehicle due to the open recall. The local dealer was contacted and confirmed that the so... Read more
Incident date: Aug 3, 2026
I am reporting a safety-related transmission problem I experienced with my 2023 Ford F-150 equipped with the 10R80 automatic transmission. While driving normally, the transmission suddenly does not accelerate for up to 3 seconds while pressing the gas pedal, brakes either harshly or too soft at varying times, and very irregularly. This occurred while accelerating onto the highway, and almost ever... Read more
Incident date: Dec 15, 2025
While driving, brakes pushed to floor, and vehicle alarm beeped showing Low brake fluid sensor had tripped. Brakes not working properly, pedal goes to floor, brake fluid added to refill and fluid emptied out of master cylinder reservior two more times, vehicle inoperable to drive with no brake pressure. Open safety recalls for Ford F150 models 2013-2014 #16S24, and for F150 Models 2014-2017 #20S3... Read more
Incident date: May 4, 2026
Driving and brakes malfunctioned and would not stop causing an accident into a tree
Crash
1 injured
Incident date: Jul 21, 2026
The contact owns a 2015 Land Rover Range Rover Evoque. The contact stated that after refueling, it was discovered that fuel was leaking under the rear of the vehicle. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted about the failure. The failure mileage was 150,000.
Incident date: Jul 11, 2026
The passenger side lower A arm frame mount broke, due to frame rust. The truck has been taken to Toyota, they had the truck for about 6 weeks and have refused to fix the safety issue.This year model had a recall on the frame, it was taken in for the recall, but the recall has failed. When the lower A arm frame mount broke, I just happened to be in a parking lot. If I had been driving it, I could h... Read more
Incident date: Aug 3, 2026
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed a distorted image. The deale... Read more
Incident date: Jul 16, 2026
My 2016 Honda Civic seems to have a 'sticky steering' issue. It is most noticeable when trying to stay straight in a lane, like when trying to make minor adjustments left or right, it would feel like the steering wheel will stick, causing it to jerk more in the direction I’m trying to steer, which causes slight over steering and having to correct back the other direction. It doesn’t happen all... Read more
Incident date: Aug 2, 2026
Delayed/unexpected transmission gear changes. The transmission delays downshifts at slow speeds causing the vehicle to not accelerate when acceleration is needed. This causes a huge safety issue when maneuvering in traffic (for example). Please help me with a solution to this.
Incident date: Jul 22, 2026
My 2019 Toyota Highlander has the same UA80 transmission that Toyota was required to fix under CUSTOMER SUPPORT PROGRAM ZJC, which covers 2017-2018, the transmission has the same whining noise and shifting issues. Toyota must accept responsibility for their manufacturing error where the washer tab was not bent properly, allowing a nut to loosen leading to the whining noise. I expect the NHTS to... Read more
Incident date: Jul 22, 2026
Please see attached documents. I have also put them in the US mail. One to KIA: Kia Customer Care Center, Kia Motors America, Inc., P.O. Box 52410, Irvine, CA, 92619-2410 and one to the National Highway Traffic Safety Administration: 1200 New Jersey Avenue, S.E., Washing, DC 20590.
Incident date: Jul 17, 2026
On July 31, 2026, while traveling approximately 55 mph on a Maryland highway, my 2025 Toyota RAV4 unexpectedly lost power and shut off while in motion. There was no check-engine warning before the failure. The vehicle became disabled in a travel lane. Police responded, and the lane had to be closed because the vehicle could not be safely moved. There was no crash, fire, or injury. The vehicle was... Read more
Incident date: Aug 1, 2026
Check electric system popped up. DTC: P1AD300 Critical hybrid/ev battery system fault involving abnormal cell voltage deviation 9,902 miles