Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Jun 10, 2025
On 05/27/2025, my rear back-up camera started to malfunction. Last week my dash started to malfunction electronically. When I would start my vehicle, all of the lights would start to turn on and stay on on my dash. My speedometer would not move while I was driving, so I could not see how fast I was going. I believe this is a severe safety issue for myself as well as others. The tachometer would ju... Read more
Incident date: Jun 10, 2025
On 05/27/2025, my rear back-up camera started to malfunction. Last week my dash started to malfunction electronically. When I would start my vehicle, all of the lights would start to turn on and stay on on my dash. My speedometer would not move while I was driving, so I could not see how fast I was going. I believe this is a severe safety issue for myself as well as others. The tachometer would ju... Read more
Incident date: Jun 9, 2025
I have been working with multiple mechanics to diagnose an intermittent and unpredictable stalling issue with my 2015 Jeep Wrangler JK Rubicon Unlimited, VIN [XXX] . I have conducted the following repairs to attempt to fix the issue: 1. Rebuilt Transmission 2. Replaced throttle body 3. Replaced PCV 4. Replaced crankshaft sensor 5. Replaced camshaft sensor 6. Replaced Fuel Pump 7. Replaced fuel pum... Read more
Incident date: Dec 23, 2024
While driving 70MPH on the expressway the dash randomly sent a message saying “Pull over vehicle shutting off” and then it put itself into limp mode. Thankfully we were able to coast to the small shoulder and put on our hazards. This happened at 2am with 4 kids in the car. Nothing in the car would work, it wouldn’t turn on, shift, nothing. We had to sit on the side of the expressway for hour... Read more
Incident date: May 26, 2025
vehicle does not accelerates properly after a left turn it starts jerking violently and it correct itself after a few minutes or it can jerk repeatedly before correcting. After awhile the brake-shift interlock started not working properly by getting stock in the parking position making it shift to the drive position.
Incident date: May 26, 2025
vehicle does not accelerates properly after a left turn it starts jerking violently and it correct itself after a few minutes or it can jerk repeatedly before correcting. After awhile the brake-shift interlock started not working properly by getting stock in the parking position making it shift to the drive position.
Incident date: Jun 5, 2025
The contact owns a 2014 Kia Optima. The contact stated after the vehicle was started and warmed up, the engine made an abnormal loud knocking sound. The vehicle was towed to Chavez Automotive, where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was not repaired due to the cost. Additionally, the dealer was contacted for the recall repair of NHTSA... Read more
Incident date: Feb 4, 2025
My check engine light is on. It has been on for over 2 or more years. Nobody knows what the codes mean. My timing chain needs to be replaced. My tires are constantly leaking. My battery has been replaced 2 times, and I still cannot start my vehicle even when I get a jump. The interior light when you open the car door, has fallen and is hanging. When I open the back door, the light does not come on... Read more
Incident date: Feb 4, 2025
My check engine light is on. It has been on for over 2 or more years. Nobody knows what the codes mean. My timing chain needs to be replaced. My tires are constantly leaking. My battery has been replaced 2 times, and I still cannot start my vehicle even when I get a jump. The interior light when you open the car door, has fallen and is hanging. When I open the back door, the light does not come on... Read more
Incident date: Jan 15, 2025
Engine Knock and random engine shutoff, dealership filled apparent recalls: Changed piston rings, ECM Update, Update on ECM Logic, and unrelated update to anti-theft ignition protector. Recommends a entire engine replacement due to "internal failure" but failed to provide proof of damage or reasonable explanation of failure. Presumably told would not be covered due to exceeding warranty by 2,97... Read more
Incident date: Jun 3, 2025
The contact owns a 2017 Ford Expedition. The contact stated that the instrument panel was either partially illuminated, or the extremely low-lit. The contact stated that occasionally the instrument panel was blank. Additionally, back over prevention camera was occasionally blinking or was inoperable, failing to provide an image as needed. The contact had to pull over and restart the vehicle for th... Read more
Incident date: May 26, 2025
The radio screen will cut out and turn black randomly but will continue playing music. When this occurs, the screen will not turn back on even if the truck is put in reverse. This is a serious safety concern since the back up camera is inoperative. This has happened three separate times in the past month, and I have video of two instances that was provided to the dealership.
Incident date: May 10, 2025
Engine malfunctions. powered reduced when trying to turn from a dead stop. Flutters. Doesn't accelerate. Just sounds like its grinding. Plus premature brake wear.
Incident date: Mar 1, 2025
The contact owns a 2009 Ford F-150. The contact stated that the engine warning light was intermittently illuminated. The contact stated while driving at undisclosed speeds and making sharp turns, the vehicle stalled. The contact was able to pull over to the side of the road and depressed the brake pedal until the vehicle responded as needed. The contact stated that the failure had been recurring w... Read more
Incident date: Mar 1, 2025
The contact owns a 2015 Ford Explorer. The contact stated that after having the tires replaced, while in reverse or while driving at various speeds, the vehicle was losing power steering functionality. The failure had become a persistent failure. There were no warning lights illuminated. The contact became aware of NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The... Read more
Incident date: Jun 3, 2025
At restaurant on 6/1/25, backed out of parking spot. Drove about 30 ft to parking lot exit. Turned onto side street to go to light and turn on main street. About 3 or 4 car lengths from exit to light. Side street sloped down about 20-30 degrees. Brakes would not stop van. Not sure if brakes slowed down van as going slow. However, brake pedal pushed hard down to floor but did not stop van. If hit g... Read more
Crash
Incident date: Jan 1, 2025
I saw a recall for newer years of Ford products where the camera wasn't working and it is a safety hazard. My 2016 Escape rear camera has not been working properly for many years. It appears to me that it is a software problem because the camera will be upside-down OR roll upside down. I updated the firmware on my car, but it still doesn't work. There are Youtube videos out there, because it i... Read more
Incident date: Sep 1, 2024
Drive Train labor rear driver cv halfshaft axle could not locate axle part anywhere for repair, sold out and on back order! clear indication that other drivers are having same issue with this part. should be looked into and recalled!
Incident date: May 7, 2025
Air bags did not deploy when another vehicle hit truck on front passenger side at 35-40 mph
Crash
Incident date: May 7, 2025
Check engine light came on and when filling with fuel, gas came shooting back out.
Incident date: May 29, 2025
This vehicle has and co tones to have the back up display freezing while in reverse - it has been unsuccessfully addressed at dealerships on multiple occasions. The current recall on this issue needs to be added to more model years, this is not a new problem with ford
Incident date: May 29, 2025
When making right turn, after completing turn the indicator automatically activates for a left turn. I have had this occur 10 times since purchasing vehicle last month.
Incident date: May 29, 2025
car has trouble turning on
Incident date: May 29, 2025
I own a 2019 Newmar King Aire and have lost two bay door skins in the past couple weeks during a trip from the West Coast to the East Coast. The first one was never recovered and I am horrified what might have happened if it would have hit someone. After we lost the first one, I inspected the rest of them, (14 in total) and they all felt secure. I then checked them again a couple hours prior to... Read more
Incident date: May 1, 2025
The contact owns a 2024 GMC Terrain. The contact stated that while driving at an undisclosed speed, the "Service Vehicle Soon" message was displayed, and the air bag warning light was intermittently illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mile... Read more
Incident date: May 19, 2025
Subject: Formal Complaint – Engine Failure in 2021 GMC Yukon Denali XL VIN: [XXX] Defect Number (GM): [XXX] GM Case Numbers: [XXX] / [XXX] / [XXX] Dear NHTSA Office of Defects Investigation, I am writing to formally report a critical mechanical failure in my 2021 GMC Yukon Denali XL, which resulted in a complete engine failure, rendering the vehicle inoperable and exposing my family to signif... Read more
Incident date: May 19, 2025
Reduce power braking depress brake fully keeps popping up on my dash and not letting me take it out of gear
Incident date: May 27, 2025
Tailgate automatically opens while driving or in park tailgate fell down on its own and hit garage door causing a scratch scrape of paint vehicle only has 46000 miles this part should not have gone bad already and why was this year not on the recall should not have to pay for part and labor on a 3 yr old truck bad business... ... Read more
Incident date: May 23, 2025
The contact owns a 2020 Can-Am Spyder RT. The contact received notification of NHTSA Campaign Number: 23V175000 (Exterior Lighting); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experie... Read more
Incident date: May 1, 2021
While driving through a hard rain and some standing water (which was totally unavoidable)one afternoon, I began having Electric power steering problems. It stared off with grinding noises for a couple days and on the day i took it to be checked is when I loss all power steering with EPS warning light engaged. After searching for the part continuously, through manufacturers and auto parts dealers,... Read more
Incident date: May 1, 2021
While replacing 3 motor mounts, engine oil pan,transmission oil pan, also CV axles, wheel bearings needed replaced. When i got my car back the power steering wasn't working. My mechanic said there was a recall for my year, make and model for the power steering assist. I haven't gotten this fixed yet due to lack of funds . I am filling this out to see if is recalled.
Incident date: Oct 10, 2024
My back up camera show upside down or sometimes it shows a black screen. People have a habit of walking behind me when I’m backing up and I can’t see them. The warning beep sounds but I can’t tell if it a car or person behind me. When it first happen months ago I tried resetting camera, it didn’t work. Not sure if my extended warranty covers this.
Incident date: Apr 29, 2025
vehicle losing power even when on. Does not accelerate in drive or reverse. My issue is the dealer found corroded wires, but when did they not say that the last time it was in which was 3 months ago. They also all of sudden tell me my battery does not fit my Jeep so they needed to replace to new battery in order to be able s add mf diagnose. All this makes no sense.
Incident date: Feb 20, 2023
Power steering failure on may 26th and 27th upon start up. Had to disconnect battery terminal to reset torque sensor
Incident date: Feb 20, 2023
The contact owns a 2017 Ford Escape. The contact stated that while the daughter was driving at an undisclosed speed and turning away from the curb, there was a snap, and the steering wheel became horizontal regardless of the efforts to manually center it in its normal position. The vehicle continued veering to the right. The vehicle crashed into the rear of another parked unoccupied vehicle, where... Read more
Crash
Incident date: May 14, 2024
THE SCREEN SHOW: " RADAR FAULT" Some features limited or unavailable. The warning light, the side mirrors do not appear. Also the approaching signals of another vehicle.
Incident date: May 23, 2025
Failure of the Drivers Side Power Seat.
Incident date: Apr 21, 2025
Transmission shifts hard and erratic at times. Error code p076f. Tech came out to our house to reprogram the vehicle was told to drive it for 50 to 80 miles for new program to take effect, and if it continued to act erratic take it to the dealer for service. Upon taking it to the dealer and a general check to verify he vehicle still had issues we were told we had to pay a service tech to investiga... Read more
Incident date: Apr 21, 2025
I have a 2025 Hyundai Palisade with ABS issue that has occurred at least 3 times since first occurrence at 1700 miles while on an incline turning right rode on rumble strip at about 15 to 20mph. The abs activated no abs light on dash, ride became extremely bumping and car will not stop at the light before the stop light. The was not able to steer left or right. This situation occurred two more ... Read more
LINCOLN
CONTINENTAL
(2017) - ELECTRICAL SYSTEM
May 21, 2025
Incident date: Apr 28, 2025
I am filing this complaint to report neglect, unprofessional conduct, and refusal to take responsibility by Jaguar Land Rover Carlsbad during a manufacturer recall service. In December 2024, I took my Range Rover Sport to Land Rover Carlsbad for an N808 powertrain recall. I paid $299 for a diagnostic inspection, and the only issue reported was a diesel exhaust sensor. There was no mention of any ... Read more
LINCOLN
NAUTILUS HYBRID
(2024) - ENGINE AND ENGINE COOLING
May 20, 2025
Incident date: May 20, 2025
The contact owns a 2013 BMW 528XI. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the is... Read more
LINCOLN
NAUTILUS HYBRID
(2024) - ENGINE
May 20, 2025
Incident date: May 20, 2025
Had diagnostic done on truck to find out cam phasers need replacement. There was a recall on this issue but was never informed of. Now I’m looking at a $3528.40 repair which I was informed that this can be a regular repair once issue occurs. Reached out to Ford Corporation and was informed they couldn’t help us in any way.
Incident date: Apr 23, 2025
Codes P0316 and P0302 misfire cylinder 2, could not remove plug due to seized to head due to coolant intrusion foul up threads of plug. Recommended replacement of long block and related hardware and gasket. Quote for new engine $9,350.
Incident date: Apr 23, 2025
We live on a farm so the fact there is rodents is no surprise. However strangest thing is the knock sensor harness has been chewed completely off two times in last two months.. when this happens it causes power loss. With the extra shielding the wire has tells me it gives off a low frequency that would irritate most animals and me at this point since the part is never available. If it actually giv... Read more
Incident date: Apr 23, 2025
We live on a farm so the fact there is rodents is no surprise. However strangest thing is the knock sensor harness has been chewed completely off two times in last two months.. when this happens it causes power loss. With the extra shielding the wire has tells me it gives off a low frequency that would irritate most animals and me at this point since the part is never available. If it actually giv... Read more
Incident date: May 15, 2025
The contact owns a 2017 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was... Read more
Incident date: May 19, 2025
The ABS module and ESC system malfunctioned. A message stating “Service Electronic Stability Control” appeared on the dashboard. The component is still installed in the vehicle and is available for inspection upon request. The ESC warning indicates that the system may be disabled, which could compromise the vehicle’s stability and braking performance—especially in emergency or poor weather... Read more
Incident date: Apr 22, 2023
Car keeps jerking also it’s something going on with the fuel injections I’ve had to get them replaced twice. Please help
Incident date: Apr 22, 2023
While slowing down to park, just before stopping, my husband took his foot off the pedal and the car accelerated. This happened twice in the past week. He had the “break assist” feature engaged, which automatically breaks the car when you remove your foot from the accelerator. The car should have slowed then stopped but it accelerated. He did not touch the accelerator. I have not yet contacted... Read more