Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Mar 1, 2025
A major electrical issue has occurred in this car since June 1, 2025. The Traction Control System dashboard indicator (the skidding car) comes on even though I am not using the TCS. When this happens, I get a message saying "Hill start assist not available," and am unable to manipulate my headlights, use turn signals, or lock/unlock my doors (I need to use the physical key to lock/unlock the drive... Read more
Incident date: Jul 16, 2025
The contact owns a 2023 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. The loc... Read more
Incident date: Jul 7, 2025
Driving down the interstate and engine gave out, started shaking, and started losing speed. No warning, in the middle of the night with two young kids in the car. Sat on the side of the highway in the pitch dark. 2 days later truck was towed but the GMC had no one to look at it. Had it towed again and that GMC dealership said it was the engine and they see it all the time with that year/make/model... Read more
Incident date: Mar 12, 2025
Engine Head Gasket failure at 68,000 miles (8k miles after warranty). Vehicle enters limp mode at random, including total loss of power on the highway at speeds in excess of 60 miles an hour. All dashboard warning lights turn on due to misfire associated with coolant leaking into the combustion chamber. Appointment with dealership is pending.
Incident date: Jun 27, 2025
My vehicle was recalled under N252494002 L87 Engine Loss of Propulsion. The car was taken to the dealership June 19, 2025 and determined to require a engine replacement. The dealer has had the vehicle for a month without repair of the vehicle. This seems like an unreasonable time to replace the engine.
Incident date: Jul 17, 2025
The contact owned a 2024 Tesla Model Y. The contact stated that while shifting the vehicle into drive (D), the vehicle inadvertently accelerated. The contact stated that he depressed the brake pedal, but the vehicle was gaining forward momentum. Additionally, the steering wheel would not turn right or left. No warning light was illuminated. The contact stated that the vehicle gained speed and cras... Read more
Crash
1 injured
Incident date: Mar 1, 2025
The contact owns a 2015 Ford F-150. The contact stated that while driving 75 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the check engine warning light illuminated, and the vehicle stalled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact w... Read more
Incident date: Apr 1, 2025
The contact owns a 2022 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V314000(Service Brakes, Hydraulic) and a mobile mechanic from an unknown dealer had inspected the vehicle at the residence. Additionally, the contact stated that a week later, the contact noticed a puddle of oil on the ground. Upon inspecting the vehicle, the contact noticed that the oil was leak... Read more
Incident date: Jul 16, 2025
1: HEADLIGHT : vertical sealed beam went out. 2: yes it sure ready for inspection. 3: reduced lighting in the front driver side at night. 4 : yes, was brought to the dealership. was told the whole headlight needs to be replaced in order to fix the issue. 5: only warning was the day before it was dim. the next day it was completely out. last week of May 2025.
Incident date: Jul 15, 2025
My 2022 Honda CR-V Hybrid began displaying multiple warning messages around February 2025: “Transmission System Problem,” “Blind Spot Info System Problem,” and “Emission System Problem.” The issue was eventually traced to incorrect transmission fluid used from the time of purchase. A diagnostic report confirmed widespread internal transmission damage (e.g., shift solenoids stuck, low f... Read more
Incident date: Jul 11, 2025
Campaign 23E12 under hood liquid fuel jumper line. Gasoline smells inside vehicle and engine stalls to start after refueling. Check Engine light.
Incident date: Jul 1, 2025
Vehicle entered sudden limp mode while merging onto freeway, reducing propulsion to ~30 mph and forcing driver to coast along shoulder. Dash displayed warning: “Stop Safely. Vehicle Will Shut Off Soon.” Multiple system faults appeared (regen, traction, collision fault, wrench light, turtle icon). Vehicle displayed uncommanded acceleration – continued driving without pressing throttle. Vehicl... Read more
Incident date: Jul 15, 2025
Windows motor shorts out. If driving vehicle cuts off in order for window motor to reboot. Once you cut back on, error code tells driver to role window down and then back up.
Incident date: May 25, 2025
Ford Motor Company Dear Ford Customer Service Team, I am writing as a highly disappointed owner of a Ford (specify model, e.g., Mustang Mach‑E), having observed a dramatic unexplained jump of over 10,000 miles on my vehicle’s odometer in just three months. I firmly reject the insinuation that I drove that distance—I maintain an accurate charging and usage log proving otherwise—and I dema... Read more
Incident date: May 25, 2025
MMI/infotainment system randomly shuts down every 30 seconds or even less. The entire screen goes black, it even happened when i was backing up the car while looking through the backup camera, which was extremely dangerous. I have tried all kinds of methods to fix but it doesn’t seem to be working, and it getting worse as we speak with more frequent shutdowns
Incident date: May 25, 2025
Test only, please ignore.
Crash
Fire
LINCOLN
NAUTILUS HYBRID
(2025) - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Jul 15, 2025
Incident date: Jul 15, 2025
Software update was pushed onto my car, after the update the car autopilot ECU no longer works. When the ECU finally failed these features were stuck or are completely broken/not working: - Auto dim rear view mirrors (these were stuck in dim mode, preventing me from seeing in rain or darkened environments such as at night or under shade, 0% visibility under these conditions when changing lanes or... Read more
LINCOLN
NAUTILUS HYBRID
(2025) - FORWARD COLLISION AVOIDANCE: WARNINGS
Jul 15, 2025
Incident date: Jul 15, 2025
Software update was pushed onto my car, after the update the car autopilot ECU no longer works. When the ECU finally failed these features were stuck or are completely broken/not working: - Auto dim rear view mirrors (these were stuck in dim mode, preventing me from seeing in rain or darkened environments such as at night or under shade, 0% visibility under these conditions when changing lanes or... Read more
LINCOLN
MKZ HYBRID
(2012) - UNKNOWN OR OTHER
Jul 15, 2025
Incident date: Jul 10, 2025
Arriving at my childhood home, I followed the driveway to the left to park in front of the garage door. With my foot on the brake and slowly rolling to a stop, the car suddenly accelerated and jolted forward making contact with the garage door and the frame of the garage. This caused damage to the house, garage door and the front of the car. Thankfully there was no other car in the way or a pedest... Read more
Incident date: Jun 12, 2025
This vehicle is equipped with trailer tow mirrors and the forward visibility to the left and right while at a stop sign is severely impaired. I have driven dodge trucks with trailer tow mirrors for the last 30 years or more and have never had this problem. I have pulled out numerous time only to find out that there is a car coming, particularly from the right. These mirrors are way too big.
Incident date: Mar 1, 2025
Cruise Control Not Working. Traction Control Light Active, Brake Light Active, And Light Active The cause was diagnosed by Toyota of Paris. TSB for C1391 Code abnormal leak in accumulator. The corrective action is to replace brake booster assembly with Master cylinder and Brake Booster pump Assembly.
Incident date: Jul 13, 2025
Experienced a sudden unintended acceleration while parking the vehicle. Right front tire climbed up on a parking barrier (shortened telephone pole) and damaged the right front bumper. No warning or trouble lights were on at that time, however, after restarting vehicle and heading home approximately half a mile down the road, all the warning and trouble lights came on, the steering wheel started sh... Read more
Crash
Incident date: Jul 12, 2025
Request for Recall Coverage – 2013 Nissan Rogue Select Airbag Issue Dear Sir, I am the original owner of a 2013 Nissan Rogue Select. Recently, I became aware of a recall issued by Nissan North America for certain 2013–2014 Rogue Select vehicles due to an electrical short in the harness connector. This issue is caused by snow/water and salt seeping through the driver's side floor carpet, resu... Read more
Incident date: Feb 21, 2025
I purchased this vehicle new in October of 2023. From Day 1 I have had issues where the backup camera would display an image and then turn off while backing up. I brought the car in multiple times for this before the recall was issued and then again when the recall was issued. The recall work has been completed and oddly the issue went away for a few days and then returned. I have since brough... Read more
Incident date: Apr 10, 2025
There are hacks to cars that can control the computers remotely, possibly from devices such as programmable thingy remote control devices that can be programmed with different fuctions, or direct open door remote entry hacks into the vehicle port that remote control the cars functions.
Incident date: Jul 11, 2025
Multiple times following the latest recall for backup camera issues I have experienced the “camera not available” error when backing up that renders the backup camera useless.
Incident date: Jun 5, 2025
While driving on the interstate with my family, my 2023 Nissan Pathfinder suddenly began to fail (limp Mode), forcing me to pull onto the shoulder in a dangerous situation.I was in the farthest lane to the left, with no shoulder available. I had to cruise all the way across two lanes with NO acceleration, but my flashers and the grace of god. The issue appears related to the mass airflow sensor, w... Read more
Incident date: Jul 6, 2025
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine cylinders. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders. The dealer determined that the engine needed to be replaced an... Read more
Incident date: Mar 1, 2025
Emission system control error please see your dealer do not accelerate at high speeds, ACC control, module error, brake system failure, error, lane control, assistance, failure, numerous lights illuminate on dashboard 7 to 10 error codes all at once. Vehicle was taken to Diagnosed and found turbo Charger for engine acceleration was faulty, spark plugs changed, 4 coils and cam shift sensors2 total.... Read more
Incident date: Jun 24, 2025
I drive a 2012 Hyundai Sonata Limited. After a recent fill-up, I began experiencing delayed acceleration, engine hesitation, and what appears to be misfiring—especially at low throttle. Most notably, the brake lights stay illuminated even when the car is turned off, which drains the battery and poses a major safety hazard. I scanned the vehicle with an OBD-II scanner and received code P0504, wh... Read more
Incident date: Jul 8, 2025
When attempting to drive from a stop light or stop sign, after taking your foot of the brake, the vehicle intermittently completely turns off. It will not immediately restart and you find yourself stuck in the middle of an intersection creating a safety issue. The vehicle has been in to Chevrolet to have this issue fixed once already and it continues to repeat. I doubt the dealer has been able to ... Read more
Incident date: Jun 15, 2025
The contact's husband owns a 2022 Ford F-350 SD. The contact stated that while depressing the accelerator pedal, the vehicle lost motive power with the check engine warning light displayed on the instrument panel. The vehicle was taken to the dealer where a diagnostic test was performed, and the contact was informed that the high-pressure fuel pump (HPFP) needed to be replaced. The contact initial... Read more
Incident date: Jun 28, 2025
I was driving home from vacation when my engine splash plate came loose from my car on the interstate. The splash plate fell down and dragged on highway creating friction under my car. The metal had fallen down and was chipping away creating dangerous debris to my car and other cars on the highway. Roadside service was no help, per usual. I was traveling alone. The splash plate had to be removed e... Read more
Incident date: May 30, 2025
The contact owns a 2011 Ford Escape. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the contact stated that the steering wheel became extremely tight. The vehicle was taken to an independent mechanic where it was diagnosed with a failed power steering module. The contact was advised that the power steering module ... Read more
Incident date: Apr 1, 2025
The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while her daughter was driving 45 MPH, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted, and a mobile mechanic was sent to the residence. The v... Read more
Incident date: Mar 15, 2025
Two instances now where I am driving vehicle start shuttering. Jerks then speeds up and selecting random gears. Checked fluid levels all fine. Had another incident on the freeway where I suddenly went from 70 mph to a screaming vehicle that rapidly slowed down to 30 mph. I was forced to idle back on the shoulder. Vehicle is back in the shop again.
Incident date: Mar 15, 2025
[XXX], I bought a new Ford Expedition Max Platinum. Four days after I bought the Ford Expedition Max, I experienced brake failure and all warning lights going off on the Ford. I was unable to brake correctly and almost causing a wreck on [XXX] in Charlottesville, VA. I called the Ford Dealership, (Myers Ford) in Elkton where I bought the Ford and they sent me a message saying there was an open rec... Read more
Crash
Incident date: Apr 2, 2025
Had the steering wheel replaced once for a sensor at around 38,000 miles and the issue now popped up again around 80,000 and now it’s 90,000 still there
Incident date: Apr 2, 2025
Had the steering wheel replaced once for a sensor at around 38,000 miles and the issue now popped up again around 80,000 and now it’s 90,000 still there
Incident date: Nov 11, 2024
Every light on my dashboard came on at once. I took it to a Honda dealership for a diagnostic check and they said it was my turbo but every light is still on.
Incident date: Nov 11, 2024
Every light on my dashboard came on at once. I took it to a Honda dealership for a diagnostic check and they said it was my turbo but every light is still on.
Incident date: Nov 11, 2024
Every light on my dashboard came on at once. I took it to a Honda dealership for a diagnostic check and they said it was my turbo but every light is still on.
Incident date: May 8, 2025
My engine is making a knocking noise and wants to stall sometimes. Some other Nissan engines have recalls and I feel like it should include this engine. This is a 2020 and I still owe a lot of money. I should not be having major engine issues. Please look at this engine with the other recalls.
Incident date: Jun 26, 2025
Component/System: The Allison 10‑speed (10L1000) transmission valve body catastrophically failed on [XXX], while driving Sunday afternoon down Galveston Seawall Blvd. The truck abruptly dropped from 45 mph into limp mode in heavy traffic, forcing me to pull into the bike lane to avoid being rear‑ended. The vehicle remains at Classic Chevrolet (Galveston, TX) awaiting the OEM valve body—w... Read more
LINCOLN
MKZ HYBRID
(2012) - POWER TRAIN
Jul 3, 2025
Incident date: Jan 17, 2018
The contact owns a 2019 Cadillac CT6. The contact received notification of NHTSA Campaign Number: 25V148000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle shuddered, and the transmission was shifting hard. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnos... Read more
Incident date: Jun 26, 2025
Car goes in limp mode once the brake system lights come on. When the brake light system comes on, none of the functions for the automatic breaks or electrical portion of my vehicle works. The car will act as if it will not accelerate right before the codes start to appear on the car.