Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Aug 8, 2023
On 08/20, while driving to work, I experienced a serious safety failure with my vehicle. The brake pedal became completely firm and unresponsive, making it impossible to press. At the same time, the steering wheel became very difficult to turn, severely limiting control of the car. Multiple warning messages appeared, including: •Regenerative Braking Disabled •ABS Fault •Traction Control Fa... Read more
Incident date: Aug 22, 2024
I was told by the dealer that the exhaust bolts for the Y pipe to the extension pipe are broken causing my exhaust to be louder than normal. My truck is 4 years old and I expect that the exhaust hardware would last longer than 4 years but apparently not. This condition may allow exhaust fumes to leak into the cab area of the vehicle potentially leading to someone getting sick or worse causing an ... Read more
Incident date: Aug 22, 2024
Driver side headrest deployed on its own while parked. No warning, no messages, no failures with the vehicle.
Incident date: Aug 22, 2024
The contact owns a 2018 Honda Civic. The contact stated that while driving at various speeds, the steering wheel was jerking to the left or the right. Additionally, the contact stated that after making a turn, the steering wheel was sticking and failed to return to center, requiring the driver to forcefully return the steering wheel to the center. An unknown warning light was illuminated. The vehi... Read more
Incident date: Aug 20, 2025
the adaptive cruise control, collision warning, lane keep assist and other safety features have stopped working as indicated by errors displayed on dashboard. Suspect front camera is malfunctioning but has not been confirmed by independent service center. At first, this seemed to be an intermittent issue, but now the error messages appear every time the car is used.
Incident date: Aug 19, 2025
Power Transfer Unit fails to properly engage 4x4 power train in hazardous weather conditions. It is available upon request for inspection. My safety is put at risk as I live in a mountainous area and require tow assistance to overtake obstacles like snow and uneven terrain. The overheating that occurs as a result of my attempts to engage the 4x4 power train system wears down other components on my... Read more
LINCOLN
NAUTILUS HYBRID
(2024) - POWER TRAIN
Aug 20, 2025
Incident date: Mar 22, 2025
Cruising on the highway then transmission down shift to 4th gear happened twice
Incident date: Aug 18, 2025
The contact owns a 2017 Honda Pilot. While the contact’s wife was driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The dealer was m... Read more
Incident date: Jun 16, 2025
B Pillar trim on drive-side door has fallen off multiple times when driving at speeds i’d say about 50mph. Have been lucky not to have lost it as it was barely held on by the keyless entry cord.
LINCOLN
CONTINENTAL
(2017) - ENGINE
Aug 19, 2025
Incident date: Aug 12, 2025
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at 45 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer, who transferred the vehicle to an unknown local Chrysler dealer. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 40,000.
LINCOLN
CONTINENTAL
(2017) - SERVICE BRAKES, HYDRAULIC
Aug 19, 2025
Incident date: Aug 12, 2025
The contact owns a 2019 RAM 1500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated, prompting the contact to discontinue driving the vehicle. The vehicle was towed to the dealer, who diagnosed a failure with the ABS control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number:... Read more
LINCOLN
CONTINENTAL
(2017) - ELECTRONIC STABILITY CONTROL (ESC)
Aug 19, 2025
Incident date: Aug 12, 2025
The contact owns a 2019 RAM 1500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated, prompting the contact to discontinue driving the vehicle. The vehicle was towed to the dealer, who diagnosed a failure with the ABS control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number:... Read more
Incident date: Apr 20, 2025
Lead frame issue where truck downshifted hard as I was driving then was stuck in a higher gear. Had to have it towed into Ford for repair. Cost about $2,000
Incident date: Jul 13, 2025
I drove over a rough patch/bump in the road. A ton of warning messages and failure lights activated on the dash. In addition to the check engine light, there were warnings for electronic stability protection, sway bar disconnect, ABS failure, power steering failure, shift lever malfunction. In addition to these malfunctions a failures, the windshield wipers turned on un-commanded and the radiator ... Read more
Incident date: Jul 13, 2025
I drove over a rough patch/bump in the road. A ton of warning messages and failure lights activated on the dash. In addition to the check engine light, there were warnings for electronic stability protection, sway bar disconnect, ABS failure, power steering failure, shift lever malfunction. In addition to these malfunctions a failures, the windshield wipers turned on un-commanded and the radiator ... Read more
Incident date: Jul 13, 2025
I drove over a rough patch/bump in the road. A ton of warning messages and failure lights activated on the dash. In addition to the check engine light, there were warnings for electronic stability protection, sway bar disconnect, ABS failure, power steering failure, shift lever malfunction. In addition to these malfunctions a failures, the windshield wipers turned on un-commanded and the radiator ... Read more
Incident date: Aug 18, 2025
First new car in my life and I’m 70. When we bought the car, within a week the entire dash board lit up with warnings. Call the dealer, they towed it to their shop and “calibrated” the Collision Mitigation front facing camera. This service was Completed but within the next 2 years, the situation repeated itself over and over But would always go away. The last time the system failed (... Read more
Incident date: Aug 18, 2025
The contact owns a 2019 Grand Design Solitude RV. The contact stated that while the RV was parked, the contact performed an inspection of the RV and noticed that the RV was sitting unevenly. The contact stated that upon further inspection, the contact became aware that the rear driver’s side leaf spring was cracked. The contact replaced the rear driver’s leaf spring. The contact stated that wh... Read more
Incident date: Jan 1, 2025
While driving to work this morning, at approximately 04:25, on a mountain road both my low beams failed out of nowhere. I pullover in to a turn out as my high beams still worked. I go look and my passenger low beam comes back on. I make the decision to get back on the road and drive slower to try and get down the mountain. A moment later the passenger low beam turns off as do my high beams. I do n... Read more
Incident date: Aug 14, 2025
I was driving I seen smoke then full flames on my windshield and I tried to stop and put my car in park to get out but my brakes stopped working and I couldn’t get the gear in park so I opened the driver door and had to jump out of the car .I had an engine replacement a year before for it being recalled and police and firefighters were on scene after incident
Fire
1 injured
Incident date: Jul 1, 2025
The contact owns a 2018 Ford F-150. The contact stated that while driving at an undisclosed speed, the seat belt warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clockspring. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V847000 (Steering, Air Bags); but the VIN was not included... Read more
Incident date: Aug 14, 2025
The contact owns a 2016 Mazda CX-5. The contact stated that while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. In addition, there was an abnormal rattling sound coming from the engine. The contact pulled over to the side of the road before the vehicle stalled. The vehicle failed to restart. The vehicle was to... Read more
Incident date: Aug 14, 2025
The contact owns a 2016 Mazda CX-5. The contact stated that while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. In addition, there was an abnormal rattling sound coming from the engine. The contact pulled over to the side of the road before the vehicle stalled. The vehicle failed to restart. The vehicle was to... Read more
Incident date: Jul 30, 2025
The engine began knocking on us, towed to dealership. Safety concern was dying on the highway with other cars around. The dealer said it needs a new engine. Not sure there were any indications of failure or not. Some records indicate in order for Hyundai to warranty, this car needed to have had campaign 953 KSDS installed prior. Some records such as the TG3 TXXI warranty state that in April 2022, ... Read more
Incident date: Jul 30, 2025
The contact owns a 2022 Chevrolet Traverse. The contact stated that occasionally, after shifting into park(P), the message to "Shift to Park" was displayed on the instrument panel. There were no warning lights illuminated. During the failure, the contact was unable to turn off the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed ... Read more
Incident date: Jun 22, 2025
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable timeframe for the recall repair. The contact stated that there was fuel underneath the vehicle. While inspecting the vehicle, the contact beca... Read more
Incident date: Aug 8, 2025
I was driving and my service 4wd light came on. Took vehicle to dealership i bought it from and they done a test on it. It came back saying PTU , power transfer unit went out on it. This is what engages the 4 WD in it. I told them I seen Jeep had recalls on 2017 Jeep Cherokee like mine and they told me my vin number wasn't on list. I called Chrysler Jeep and was told the same story that my vin wa... Read more
Incident date: Aug 6, 2025
The contact's father owns a 2016 Ford Fusion. The contact stated that after starting the vehicle and shifting to reverse, the vehicle failed to reverse as intended. Upon inspection, the contact discovered that the transmission shifter cable bushing had detached. The local dealer was contacted and arrived at the residence and replaced the transmission shifter cable bushing and the vehicle was repai... Read more
Incident date: Aug 6, 2025
B pillar keyless entry panel became mostly detached while car was operating at highway speeds. My safety and the safety of others was compromised due to my alarm at the noise of the panel striking my vehicle. Panel struck my vehicle several times before the top half broke off and was lost, which also may have compromised the safety of drivers following me, as I did not see where it flew off to. Bo... Read more
Incident date: Aug 6, 2025
Coolant intrusion into cylinder block requiring engine replacement. (I unfortunately own TWO 2017 Ford Edge Titanium vehicles with the defective 2.0 L EcoBoost engine). I have had to replace the engine in BOTH vehicles which failed withing 10,000 miles of one another. This engine failed at 105,000 miles. The vehicle has been routinely maintained and the failure occured with no warning. The company... Read more
Incident date: Aug 11, 2025
I am writing to report a couple of issues with my new 2025 Camry LE, which I purchased just one week ago. First, I've noticed a significant squeaking noise when I apply the brakes while reversing or parking. This is a consistent sound and is quite loud. It's look like there an issue with brake in new car Additionally, the windshield wipers are making a lot of noise. I've never experienced this wi... Read more
Incident date: Jun 1, 2025
We own a 2016 Lincoln MKZ hybrid that is having issues with the backup camera randomly going blank, or significant delays at random times. Ford/Lincoln addressed the exact issue as a software recall in other models under Recall 25S72, but failed to list our vehicle. This is becoming a big issue with safety not having the backup camera working with the way the rear window is placed, it is difficu... Read more
Incident date: Jun 1, 2025
Since 20,000 miles I have had problems with my steering column. I first took it in back in August of 2023 due to a clunking noise coming from my steering wheel. When I first took it in my suspension was tightened but this did not resolve the issue. When I took it back in a week later I was told I needed to replace my rack and pinion. The rack and pinion was replaced but my car still had the faint ... Read more
Incident date: May 25, 2025
Blind spot indicator light comes on and I have no control of the windows. Speeds up to four RPMs or more no matter what speed I am going including while I'm in cruise control. Turns off cruise control while driving. All of these are random incidents but they have become more and more frequent.
Incident date: May 25, 2025
Blind spot indicator light comes on and I have no control of the windows. Speeds up to four RPMs or more no matter what speed I am going including while I'm in cruise control. Turns off cruise control while driving. All of these are random incidents but they have become more and more frequent.
Incident date: May 25, 2025
On [XXX], my wife and I were driving northbound on [XXX] in Georgia, pulling our Jayco Feather Micro 166FBS travel trailer. It was early afternoon on a sunny day with moderately heavy traffic; we were traveling in the outside lane at approximately 65 mph. We were approximately 40 miles south of the South Carolina border when a car, then a semi, in quick order, waved us over. We did not feel or he... Read more
Incident date: Jul 31, 2025
Ran into a cemex block with no light pole. The parking lot was dark and cemex block was not marked. Forward collision detection system did not work and airbag ejected some shrapnel cutting my arm and shatter ing my bone in forearm and wrist. I’m lucky it did not hit me in the head or I would be dead today. By the grace of god I’m still alive Amen !
Crash
1 injured
Incident date: Jul 31, 2025
Ran into a cemex block with no light pole. The parking lot was dark and cemex block was not marked. Forward collision detection system did not work and airbag ejected some shrapnel cutting my arm and shatter ing my bone in forearm and wrist. I’m lucky it did not hit me in the head or I would be dead today. By the grace of god I’m still alive Amen !
Crash
1 injured
Incident date: Aug 9, 2025
My steering wheel does not turn
Incident date: Jul 31, 2025
Install progressively loosens over a couple days and must be reinstalled at least once a week. Used as directed in manufacturers instructions. I have video with date stamps to show
Incident date: Jun 18, 2025
Coolant intrusion . Coolant leak caused the vehicle to overheat and thus making it unable to drive . Had to tow to a repair facility and they confirmed that it’s a coolant intrusion, a common issue with Ford Escape .Engine warning light came up and there were mis fires in engine. In a week , got an engine overheat warning in the morning when I started the car .
Incident date: Jul 20, 2025
In Feb of 2023, my van had no known issues and out of nowhere it started making a terrible noise, every light in the dash came on, my power steering stopped working and then my engine shut off. I had it towed to a mechanic shop, they said it needed an engine. I had it towed to our local KIA dealership. They said it did not need an engine, it only needed a timing chain. That was $8000. We decided t... Read more
Incident date: Jul 20, 2025
In Feb of 2023, my van had no known issues and out of nowhere it started making a terrible noise, every light in the dash came on, my power steering stopped working and then my engine shut off. I had it towed to a mechanic shop, they said it needed an engine. I had it towed to our local KIA dealership. They said it did not need an engine, it only needed a timing chain. That was $8000. We decided t... Read more
Incident date: Jul 20, 2025
In Feb of 2023, my van had no known issues and out of nowhere it started making a terrible noise, every light in the dash came on, my power steering stopped working and then my engine shut off. I had it towed to a mechanic shop, they said it needed an engine. I had it towed to our local KIA dealership. They said it did not need an engine, it only needed a timing chain. That was $8000. We decided t... Read more
Incident date: Aug 9, 2025
Nissan, the manufacturer, has failed to remedy a safety recall, 24V-700, for my vehicle in a timely manner. A September 19, 2024 submission report states that Recall Number R24B2 will be remedied by November 2024. Now the Nissan website "NISSAN IS CURRENTLY DEVELOPING A REMEDY PLAN THAT IS EXPECTED TO BE AVAILABLE by March 2025". It is now August 2025 and no remedy has been established. This is ... Read more
Incident date: Jun 1, 2025
You will be driving down the road and it would downshift gears you guys have a recall on this already but my truck doesn't qualify for it apparently the downshifting is periodically it's not consistent
Incident date: Jul 29, 2025
VCT / Cam phasers need replaced on all 3.5 ecoboost engines from 2017-2020. The failure of cam phasers can destroy the engine and if it happens on the road it can be deadly. At a minimum, replacing these cam phasers (due to poorly designed parts) is extremely expensive (between $5,000 to $10,000) and people put off this repair because it is cost prohibitive which will lead to engine failure, poten... Read more
Incident date: Jul 8, 2025
The turbo charge is not providing adequate power. I was on the highway and the car began to chugging then accelerated on its own and all the lights on the dash came on then all went off like it was going to shut down. I put my hazards on and started to pull to the side of the highway. I gave it a moment for the car and for me because I was terrified, my kids were in the car and traffic was going s... Read more
Incident date: Jul 24, 2025
Purchased a 2018 Ford escape in Oct 2024. By January 2025 the white paint around the windshield is chipping and cracking and peeling. The Ford dealership said that this was happening to all WHITE escapes and other Ford models in the white color. I was told that they are aware of the problem with the white paint but refuse to do anything about it. I was told the the surface was not cleaned pr... Read more
Incident date: Jul 24, 2025
GM says my Vin was not part of the recalls, The Vin wasn't the problem,It was the Transmission!!! letter I sent to GM : Transmission Failure on 2019 Chevrolet Silverado 1500 LT Dear General Motors Customer Assistance, I am writing to formally express my concern regarding the complete failure of the 8L90 transmission in my 2019 Chevrolet Silverado 1500 LT. I have been a loyal Chevrolet customer ... Read more