Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: May 1, 2021
White smoke mechanic claims oil mixed with the antifreeze. And stated that the engine needed to be replaced.
Incident date: Feb 20, 2023
The contact owns a 2017 Ford F-150. The contact stated that the engine was making an abnormal rattling sound on cold starts. The vehicle was taken to an independent mechanic, where the contact was informed that the vehicle could be experiencing a cam phaser failure. The contact related to the failure to Ford Campaign Number: 21N03. An unknown dealer was notified of the failure and informed the con... Read more
Incident date: Feb 20, 2023
The contact owns a 2013 Ford Edge. The contact stated that while driving at 10 MPH, the vehicle stalled with no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was n... Read more
Incident date: May 14, 2024
THE SCREEN SHOW: " RADAR FAULT" Some features limited or unavailable. The warning light, the side mirrors do not appear. Also the approaching signals of another vehicle.
Incident date: Apr 21, 2025
Failure of the Drivers Side Power Seat.
Incident date: Apr 21, 2025
Failure of the Drivers Side Power Seat.
Incident date: May 23, 2025
The headlights will suddenly shut off. I have to turn the dial to make them come back on. We have replaced every bulb in the headlight assembly with OEM recommended bulbs which are $75 a piece for the main headlight and this still happens. There is no cause we can find and I have read about other cases in my area. With the same year as my navigator. I almost recieved a ticket until I showed the of... Read more
LINCOLN
CONTINENTAL
(2017) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
May 21, 2025
Incident date: Apr 28, 2025
The ABS system is over sensitive or not working properly. If I am applying minimal break pressure over any uneven surface such as a small crack in the road, bump, gravel or uneven surface the ABS will engage and cause the vehicle to lurch forward at least 5 feet. This has caused multiple near miss accidents. This is an accident waiting to happen.
Incident date: May 1, 2025
The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts... Read more
LINCOLN
NAUTILUS HYBRID
(2024) — ENGINE
May 20, 2025
Incident date: May 20, 2025
Had diagnostic done on truck to find out cam phasers need replacement. There was a recall on this issue but was never informed of. Now I’m looking at a $3528.40 repair which I was informed that this can be a regular repair once issue occurs. Reached out to Ford Corporation and was informed they couldn’t help us in any way.
LINCOLN
NAUTILUS HYBRID
(2024) — STEERING
May 20, 2025
Incident date: May 20, 2025
There is a safety issue involving inaccurate detection of the driver's hands on the steering wheel. The vehicle frequently provides a warning on the driver's information display that I need to place my hands on the steering wheel despite both hands being firmly on the steering wheel already. Sometimes, I can get the car to recognize that my hands are on the steering wheel by firmly squeezing the w... Read more
Incident date: Apr 23, 2025
During an emergency break, when applying full force to the break, and the vehicle is traveling at 20 or less mph, the vehicle cannot come to a full stop. Automatic Emergency Braking and pre-collision warning failed to engage. When pressing the break with full force, loud noise of all the break pads grinding can be heard. Under the same condition, pre-collision warning would sometimes be activ... Read more
Crash
Incident date: May 15, 2025
The active headrest on the driver's seat deployed spontaneously on it's own during normal operation of my vehicle. The headrest is now unable to be reset as it appears some components of the active headrest mechanism were faulty. This put my safety at risk as a driver as the active headrest can not activate in the event that it needs to activate during a possible collision. The headrest and seat c... Read more
1 injured
Incident date: Apr 23, 2025
Purchased 2018 Escape at 64,xxx miles and was doing well. At around 86,xxx miles noticed a misfire and white smoke out of the exhaust. Took it to a shop and they did tests. They confirmed that it had coolant intrusion on cylinders 2 & 3. Since it is 2,000 miles over the 21N12 FoMoCo said we are basically on our own for repairs. Thank for being so stand up for your products Ford!!
Incident date: Apr 23, 2025
Codes P0316 and P0302 misfire cylinder 2, could not remove plug due to seized to head due to coolant intrusion foul up threads of plug. Recommended replacement of long block and related hardware and gasket. Quote for new engine $9,350.
Incident date: May 19, 2025
UNKNOWN- simply picking up my kids and various alerts came on the dashboard including the ABS brakes error, Parking brake error, and others that I am not sure of. I just bought this suv on Friday from DCH Acura of Montclair, NJ/ Lithia Motors in Verona, NJ [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Apr 22, 2023
When turning right, the turn signal overcancels, causing the left turn signal to come on.
Incident date: Apr 22, 2023
- Failed Engine Coolant Control Valve, it was made available for inspection at a Chevy and GMC dealership - Failure of this part puts my family and other drivers at risk especially when towing our camper in the mountains of Colorado. The engine goes into "low power mode" which creates the possibility of overheating while driving and the coolant circulation to operate not as intended in the design ... Read more
Incident date: Feb 11, 2015
The Uconnect 3.4 screen is delaminating, causing the screen to have “Phantom Touches.” Infotainment will call 911 and will change Important safety features that “Stellantis” made only accessible in your infotainment. The delamination is causing a safety issue.
Incident date: Mar 3, 2025
On 5/11/2025, my husband and I were returning home from the grocery store. I was operating the vehicle at the time of the incident. Upon arriving at our residence, I pulled into our driveway, which has a slight downward incline. As in our usual practice, I attempted to stop in front of the garage to unload groceries before entering, as the hatch of our vehicle can come in contact with the garage d... Read more
Crash
1 injured
Incident date: Mar 3, 2025
On 5/11/2025, my husband and I were returning home from the grocery store. I was operating the vehicle at the time of the incident. Upon arriving at our residence, I pulled into our driveway, which has a slight downward incline. As in our usual practice, I attempted to stop in front of the garage to unload groceries before entering, as the hatch of our vehicle can come in contact with the garage d... Read more
Crash
1 injured
Incident date: May 6, 2025
The car just quit running as I was driving. It would not turn over using jumper cables. I had it towed to a local mechanic where they replaced the starter and the battery. Upon picking it up, it was making noises that it did not make previously.
Incident date: Jun 15, 2021
All of my check lights are on. All of my sensors are popping up. It says no power steering. No cruise control. No lane departure and a few other lights are popping on every time I turn my car on and they all stay on. So far it isn’t preventing me from driving it but none of my safety features work
Incident date: Apr 15, 2023
My rear view camera is malfunctioning on my 2017 Lincoln. It has been since 2022, I purchased my car in 2021.
Incident date: Nov 11, 2024
Zip tie on electrical wiring leading to the vehicles ECU. Wires are unprotected and if zip tie rubs through could create an electrical failure resulting in a potential accident due to loss of electrical and mechanical power.
LINCOLN
CORSAIR PHEV
(2022) — ENGINE
May 14, 2025
Incident date: May 9, 2025
Noticeable ticking from the motor, loss of power while driving and smoking. Took to dealership to for repairs. Lifters replaced on one side, within 30 miles after leaving dealership vehicle lost power and would not crank. Per dealership same issue with spun bearing and crankshaft. New lifters and crankshaft placed. While driving 3 weeks later vehicle shifted into neutral and lost power and hand t... Read more
LINCOLN
CORSAIR PHEV
(2022) — FUEL/PROPULSION SYSTEM
May 14, 2025
Incident date: May 9, 2025
Noticeable ticking from the motor, loss of power while driving and smoking. Took to dealership to for repairs. Lifters replaced on one side, within 30 miles after leaving dealership vehicle lost power and would not crank. Per dealership same issue with spun bearing and crankshaft. New lifters and crankshaft placed. While driving 3 weeks later vehicle shifted into neutral and lost power and hand t... Read more
Incident date: Jul 15, 2024
I had brought my vehicle multiple times in 2024 to the Route 23 auto mall prior to me receiving a recall notice. The check engine light kept coming on and off and they told me that there was nothing wrong with my vehicle. I then received a recall notice in around the end of July 2024 and contacted them to complete the recall. I brought my vehicle in August 2024 and they told me that they would not... Read more
Incident date: May 1, 2022
The vehicle has intermittent issues with bucking, running poorly, and not shifting properly. It results in several warning lights which will clear at random. The dealer has told us it needed a new alternator. The repair was made but the problem resurfaced again today. This is not a new issue as it has occurred many times before.
Incident date: Mar 5, 2025
I bought new 2024 Lincoln Navigator in March 2025. From day 1, the vehicle rattles and vibrates above 40mph. The vibrations are high pitched and lead to whole car shimmering. I had all four tires and wheels replaced by the dealership. The vibrations are significantly intense when compared to normal road feedback. The vibrations lead to excessive fatigue and tiredness over long distances travel. Li... Read more
Incident date: Mar 5, 2025
My service lights keep popping on and start shaking etc.
Incident date: Mar 5, 2025
My service lights keep popping on and start shaking etc.
Incident date: May 9, 2025
The contact owns a 2020 Lincoln Aviator. The contact received notification of NHTSA Campaign Number: 25V093000 (Seat Belts); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer ... Read more
Incident date: May 9, 2025
The contact owns a 2024 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The... Read more
Incident date: Jul 28, 2022
I was driving home in exceptionally heavy rain. Before getting home, I decided to stop at a coffee drive thru. It was still raining pretty heavily as I drove up to the pick up window. I had my foot on the brake as I waited for my order. A few minutes went by when suddenly the car shook a bit and completely shut off. A warning sign came up on the dash screen that read “engine stopped, steering po... Read more
Incident date: May 13, 2025
The contact owns a 2014 Scion XB. The contact stated that while driving on several occasions at various speeds, the contact observed an abnormal burning odor. The contact stated that on several occasions while inspecting the engine oil, the contact became aware that the oil level was low, and oil was added to the vehicle. The oil warning light was occasionally illuminated. The vehicle was taken to... Read more
Incident date: Apr 1, 2025
On three of the four tires at different times the tires were separating. They had bulges in the tire. Caused extreme vibration and noise. The last tire was today with 22k miles. The other two were a year ago with 15k miles. I’ve had to replace all 4 tires
Incident date: Apr 1, 2025
About 5 weeks ago, our Navigator's transmission had a mild slip, like it was accidentally put in neutral. Since there was no visible warning sign, check engine light, or clear indicator of transmission issues, we thought it may just be a fluke. Within weeks, the transmission slipping escalated from mild to extreme, causing major safety concerns. When in drive, it would struggle to accelerate, get ... Read more
Incident date: Apr 1, 2025
On three of the four tires at different times the tires were separating. They had bulges in the tire. Caused extreme vibration and noise. The last tire was today with 22k miles. The other two were a year ago with 15k miles. I’ve had to replace all 4 tires
LINCOLN
CONTINENTAL
(2019) — ENGINE
May 12, 2025
Incident date: May 8, 2025
The contact owns a 2018 Ford Edge. The contact stated while driving at various speeds, the vehicle was driving rough, with the check engine warning light illuminated. The contact stated that the vehicle failed to properly accelerate. The vehicle was taken to the local mechanic who diagnosed that there was coolant inside the engine and informed the contact that the engine needed to be replaced. The... Read more
Incident date: May 9, 2025
Harsh shifting, abrupt or hard shifts. Hesitation and delays when accelerating feels unsafe, especially at highway speeds. This is an ongoing issue and has been going on for quite some time. Cannot pinpoint a specific date.
Incident date: Jun 10, 2024
The contact owns a 2020 Ford Escape. The contact stated that after refueling the vehicle, the vehicle failed to immediately restart. The contact stated that upon depressing the accelerator pedal continuously, the vehicle started. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle was making an abnormal knocking sound. The vehicle was taken to an indep... Read more
LINCOLN
CORSAIR PHEV
(2022) — Chest Clip, Buckle, Harness
May 12, 2025
Incident date: May 12, 2025
Seat cushion falling apart and the straps keeps getting loose. It is part of the recalled car seats with this brand. Brand not offering to replaced with a new one or anything even after it not working. I don’t feel safe with toddler in it.
Incident date: May 10, 2025
1. Rear tailgate latch will not always release when pressing the dashboard button or remote fob button. The tailgate will attempt to rise, go about 1/2 inch, stop, beep 3 times and then close again. It can only be opened after this by manually pulling on the outside handle and giving it a sharp jerk upwards. 2. While trying to investigate a metallic tapping sound in the rear of the vehicle, I ... Read more
Incident date: May 10, 2025
To Whom It May Concern, I am writing to formally report a serious and recurring safety issue involving my 2018 Audi Q7. The vehicle has experienced repeated drive system malfunctions that result in sudden loss of power, reduced acceleration, and warning messages on the dashboard such as “Drive System: Malfunction” and “Electrical System Failure.” These incidents have occurred while the ve... Read more
Incident date: Apr 28, 2025
DISPLAY PANEL FREEZES AND IT ALSO DISPLAYS AS BLANK AND I DON'T HAVE ACCESS TO THE RADIO OR THERMASTAT CONTROLS REVERSE BRAKING SYSTEM FAIL FOR PARKING
Incident date: Apr 28, 2025
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025 and the vehicle has been... Read more
Incident date: Apr 28, 2025
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025 and the vehicle has been... Read more
LINCOLN
CONTINENTAL
(2019) — ENGINE
May 9, 2025
Incident date: Apr 24, 2025
The contact owns a 2014 Land Rover Range Rover Evoque. The contact stated while driving at approximately 45 MPH, the accelerator pedal was depressed; however, the vehicle accelerated rapidly and was shifting rapidly. Additionally, the contact stated that the turbo charger was engaging independently, and the check engine warning light was illuminated. Additionally, the contact stated that the activ... Read more
Incident date: May 9, 2025
The first indication of a problem was a red "SERVICE CHARGING SYSTEM NOW" message at 121 total vehicle miles and continued to be intermittent. The vehicle was returned to the selling Ford dealership the next day. After a day in the service department, they were unable to duplicate the problem. This same message reappeared sporadically, but did not seem to affect the safe operation of the vehicle... Read more