Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Mar 8, 2025
Since [XXX], I had my new car for five months and began receiving pre-collision assist not available and park aid malfunction. I have been receiving these since March. I took it into the dealer and they said that there would be a software update by May 1, 2025, this is the middle of June. I contacted them again around the first of June and the dealer told me the Software Updates would be available... Read more
LINCOLN
NAUTILUS HYBRID
(2024) — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jun 16, 2025
Incident date: Jun 1, 2025
Since [XXX], I had my new car for five months and began receiving pre-collision assist not available and park aid malfunction. I have been receiving these since March. I took it into the dealer and they said that there would be a software update by May 1, 2025, this is the middle of June. I contacted them again around the first of June and the dealer told me the Software Updates would be available... Read more
LINCOLN
NAUTILUS HYBRID
(2024) — LANE DEPARTURE: ASSIST
Jun 16, 2025
Incident date: Jun 1, 2025
Since [XXX], I had my new car for five months and began receiving pre-collision assist not available and park aid malfunction. I have been receiving these since March. I took it into the dealer and they said that there would be a software update by May 1, 2025, this is the middle of June. I contacted them again around the first of June and the dealer told me the Software Updates would be available... Read more
LINCOLN
CONTINENTAL
(2019) — ENGINE
Jun 16, 2025
Incident date: May 26, 2025
No oil change light, no engine light. Excessive Oil consumption engine Metal to metal brakes
Incident date: Sep 1, 2024
The air bag sensor light is on continuously. According to the manual it indicates there is something wrong with our airbag. After reading several comments from individuals this seems to be a problem with many.
Incident date: Jun 11, 2025
On 6-9-25, for the second time in the 10 weeks that I have owned my new 2025 KIA Carnival it has failed to accelerate beyond 30 MPH after pulling away from a traffic light. The vehicle displayed a warning that The Speed Limit Was 30 MPH and would not accelerate beyond that speed. The speed limit was not 30 MPH. I was able to pull onto a side street and take a photo of the warning, I took the vehi... Read more
Incident date: Apr 28, 2025
The contact owns a 2024 Volkswagen Atlas. The contact stated while driving or while the vehicle was parked, there was a distorted image on the screen. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 25V334000 (BACK OVER PREVENTION); however, the recall repair failed to fix the vehicle. The manufacturer was not notified of the failure. The failure mileage was 18,000.
Incident date: Jun 13, 2025
I own a 2021 Honda CR-V Touring hybrid and have had 2 incidents of what I have learned is called sudden unintentional acceleration (SUA). I bought the car new and took possession of it in the spring of 2021. The first incident occurred Nov 14, 2023 when I was parking at a restaurant. I was slowly pulling forward into a parking spot where there were unattended cars on either side of me as well as... Read more
Crash
Incident date: Jun 13, 2025
hift to park The vehicle began to display 'Shift to Park' on the display even after the vehicle was in the park position. By shifting back out of park and back into park, but that became less effective as time went on. The vehicle will not shutdown fully when this warning is displayed and therefore can cause a battery drain condition, which can result in a safety risk returning to a vehicle with... Read more
Incident date: Jun 13, 2025
The contact owns a 2019 Ford Escape. The contact stated that while driving at various speeds, the vehicle shuddered abnormally, and there was white smoke coming from the exhaust pipes. In addition, the contact became aware of an abnormal coolant consumption. The check engine warning light was occasionally illuminated. The vehicle was taken to a local dealer, where it was diagnosed with OP code: 62... Read more
Incident date: Jun 9, 2025
Vehicle jumps while driving. And sometimes stalls.
Incident date: Nov 30, 2024
While driving my 2024 Ford Maverick on a highway at approximately 65 mph, the vehicle suddenly lost power to the front wheels while passing a slower-moving vehicle. This caused the truck to jerk and decelerate rapidly in the oncoming lane, forcing me to veer back into my original lane abruptly. In doing so, I narrowly avoided a head-on collision, but the sudden maneuver caused the driver behind me... Read more
3 injured
Incident date: May 26, 2023
See attached document for complaint.
Incident date: Mar 6, 2025
The differential came apart while my family and I were traveling on the highway out of town. This cause the vehicle to start violently jolting and wheels locked up. The vehicle began to skid across the center line into on coming traffic, we were almost hit head on and from behind due to this. My husband couldn’t get the vehicle to move, it was making a grinding and screeching noise. Finally,... Read more
Incident date: Mar 6, 2025
Unknown, got towed, stolen
Incident date: Mar 6, 2025
Backup camera doesn’t come on when in reverse. Works maybe 20% of the time. Other maybe 80%, the screen doesn’t do anything or says error.
LINCOLN
CORSAIR PHEV
(2021) — ELECTRICAL SYSTEM
Jun 10, 2025
Incident date: May 8, 2025
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the passenger’s and driver's sidestep rail was lowering independently. Additionally, the rail on both sides of the vehicle remained in the raised position and failed to lower when the front doors were opened. The contact stated that the failure was occurring when the vehicle was stopped and while the vehicle was being driven. T... Read more
Incident date: Jun 9, 2025
while turning a corner the power steering module shorted out the power steering rack gear assembly causing the vehicle to have control of the steering and unable to turn the wheel almost colliding with other vehicles. the power steering module light comes on along with the hill start assist, the forward collision warning, the ESM lights all come on. The steering wheel does not turn and had to tow... Read more
Incident date: Jun 10, 2025
The contact owns a 2021 Kia Forte. The contact stated while driving 65 MPH, there was an abnormal rattling sound coming from the engine compartment before the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the cylinders and pistons had failed, and the engine needed to be repaired or replaced. The ve... Read more
Incident date: Jun 10, 2025
The vehicle does not have a manual switch for the headlight control. The only way to control the headlights is through the digital control interface on the infotainment console panel. The headlight controller button is so small that a person has to take their eyes off the road for a long time making it a very unsafe condition. If a deer was in your lane you could not turn your lights on and off q... Read more
Incident date: Jun 9, 2025
The contact owns a 2016 Ford F-150. The contact stated while driving 55 MPH, the transmission unexpectedly downshifted, causing the vehicle to dramatically decelerate. The contact then pulled over to the shoulder of the roadway. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The “Service Transmission” warning light was i... Read more
Incident date: May 26, 2025
I was driving down the road going about 40mph. The car stopped abruptly and displayer low coolant warning. Car would not restart. I towed it to a local mechanic who replaced the auxiliary battery. Car has been working and hasn't shut off but warning lights sometimes pop up for a split second. I'm worried it's going to happen again while driving.
Incident date: May 26, 2025
I was driving down the road going about 40mph. The car stopped abruptly and displayer low coolant warning. Car would not restart. I towed it to a local mechanic who replaced the auxiliary battery. Car has been working and hasn't shut off but warning lights sometimes pop up for a split second. I'm worried it's going to happen again while driving.
Incident date: Dec 23, 2024
Keypad on driver’s side door became dislodged on the highway, flailed around, hitting the side of the car and window in the process. It then proceeds to break in half and flies off going down the highway. Then since the bottom half is still plugged in, it was flopping around and hitting the car while going down the highway. Extremely dangerous
Incident date: Jun 5, 2025
The contact owns a 2013 Ford F-150. The contact stated that while driving approximately 45 MPH, the transmission downshifted to first gear. The contact stated that the vehicle slowed as if the brake pedal was depressed. The contact stated that the speedometer showed "0" miles per hour and the "WRENCH" symbol was illuminated. The contact pulled off the roadway and had the vehicle towed to a local d... Read more
Incident date: Feb 4, 2025
My check engine light is on. It has been on for over 2 or more years. Nobody knows what the codes mean. My timing chain needs to be replaced. My tires are constantly leaking. My battery has been replaced 2 times, and I still cannot start my vehicle even when I get a jump. The interior light when you open the car door, has fallen and is hanging. When I open the back door, the light does not come on... Read more
Incident date: Feb 4, 2025
The contact owns a 2018 Honda Accord. The contact stated while driving at an undisclosed speed, the vehicle stalled and then went into LIMP Mode. The vehicle was able to be restarted. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the failure.... Read more
Incident date: Jan 15, 2025
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (VISIBILITY, ELECTRICAL SYSTEM). The contact stated that while driving at an undisclosed speed, the contact felt heat coming from the bottom of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the blower motor. The vehicle ... Read more
Incident date: Jun 3, 2025
2024 GMC DENALI HD with approx. 12, 500 miles: The truck is constantly going into limp mode. Driving down the road, first it feels like the wheels lock up with a loud noise. Immediately goes into limp mode and check engine light comes on. Took it to the dealer yesterday 6/3/25 for repairs. I just spoke to my service advisor this morning where I was told it was the Valve Body of the transmissi... Read more
Incident date: Jan 1, 2025
The contact owns a 2013 Ford Explorer. The contact stated that while the vehicle was parked unattended and turned off for a few hours, it caught fire. There were no warning lights illuminated prior to the failure. The fire department extinguished the fire. There were no reported injuries airbag deployment or crash. The vehicle was towed to a police tow lot. A police report was filed. The local de... Read more
Fire
Incident date: Sep 1, 2024
Vehicle: 2019 Jaguar F-Type Purchase Date: September 2018 Component/System: Engine – Fuel Injection / Powertrain Mileage at Most Recent Failure: 20,763 Description: My 2019 Jaguar F-Type has experienced recurring engine issues related to fuel injector failures, causing safety risks and rendering the vehicle inoperable. The problem began in Oct 2020 with engine misfires and a check engine light... Read more
Incident date: May 10, 2025
Engine malfunctions. powered reduced when trying to turn from a dead stop. Flutters. Doesn't accelerate. Just sounds like its grinding. Plus premature brake wear.
Incident date: Jun 3, 2025
May 3, 2025 while driving home truck starting making noise and all the dash lights started blinking including the 'check engine' light. Felt not safe to drive, afraid I would lose control of truck. Immediately pulled over and called dealership who advised to have truck towed in. Truck is still in shop and apparently needs a new engine, problem seems to be the same as the recalls for engines m... Read more
Incident date: Mar 1, 2025
The contact owns a 2009 Ford F-150. The contact stated that the engine warning light was intermittently illuminated. The contact stated while driving at undisclosed speeds and making sharp turns, the vehicle stalled. The contact was able to pull over to the side of the road and depressed the brake pedal until the vehicle responded as needed. The contact stated that the failure had been recurring w... Read more
Incident date: Mar 1, 2025
The contact owns a 2020 Hyundai Sonata. The contact stated that after shifting into reverse(R), the back over prevention camera screen temporarily displayed an image before the screen went black. The contact stated that the failure had become a recurring failure, but recently became a constant failure. The contact had not taken the vehicle to a dealer or independent mechanic to be diagnosed or rep... Read more
Incident date: May 26, 2025
The radio screen will cut out and turn black randomly but will continue playing music. When this occurs, the screen will not turn back on even if the truck is put in reverse. This is a serious safety concern since the back up camera is inoperative. This has happened three separate times in the past month, and I have video of two instances that was provided to the dealership.
Incident date: May 7, 2025
Vehicle jolts forward when coming to a complete stop causing vehicle to move forward unintentionally.
Incident date: May 7, 2025
Car repeatedly gives stabilitrack warning while driving and power steering goes out completely. It is incredibly dangerous and it appears this was a problem with the previous model year as well. This has continued to happen and looking online it looks like many owner of this year are plagued with this problem and the cost to fix is very expensive, even though it is a known recall for the previous ... Read more
Incident date: May 29, 2025
The Traction control light comes on while driving, once that happens it changes the performance of the vehicle it stays in one and it doesn’t allow you to do more then 43 at the most.
Incident date: May 27, 2025
On multiple occasions while driving, we would get a fault/error message on the dash stating the Start/Stop system was malfunctioning and would be deactivated. We had the battery replaced at the dealer and had no issues for approximately 6 months. Not only does the car give a fault/error message when the fault occurs, but the car shuts off, while in motion (including at high speeds), causing us to ... Read more
Incident date: May 1, 2025
My vehicle has been jerking/hesitating upon acceleration and at times can barely move going up an incline at low speeds. This has been going on for over a year. Last year I was told by the Ford dealership that it was the RDU recall which did not make a difference, and they replaced the PTO which also did not resolve the issue. I took it back in for more diagnostics this week to the same Ford deale... Read more
Incident date: May 19, 2025
Subject: Formal Complaint – Engine Failure in 2021 GMC Yukon Denali XL VIN: [XXX] Defect Number (GM): [XXX] GM Case Numbers: [XXX] / [XXX] / [XXX] Dear NHTSA Office of Defects Investigation, I am writing to formally report a critical mechanical failure in my 2021 GMC Yukon Denali XL, which resulted in a complete engine failure, rendering the vehicle inoperable and exposing my family to signif... Read more
Incident date: May 19, 2025
Subject: Formal Complaint – Engine Failure in 2021 GMC Yukon Denali XL VIN: [XXX] Defect Number (GM): [XXX] GM Case Numbers: [XXX] / [XXX] / [XXX] Dear NHTSA Office of Defects Investigation, I am writing to formally report a critical mechanical failure in my 2021 GMC Yukon Denali XL, which resulted in a complete engine failure, rendering the vehicle inoperable and exposing my family to signif... Read more
Incident date: May 29, 2025
When making right turn, after completing turn the indicator automatically activates for a left turn. I have had this occur 10 times since purchasing vehicle last month.
Incident date: May 29, 2025
The contact owns a 2020 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact ha... Read more
Incident date: May 29, 2025
the rearview camera does not always come on when the vehicle is put in reverse. It appears to be the same issue as the newer Lincoln navigators and other fords for which a recall was just issued. The recall number for Ford is 25S49. The recall needs to include the 2017 navigator as well. You can not see behind the vehicle when the camera malfunctions The vehicle has not been to the dealer for t... Read more
Incident date: May 1, 2021
While replacing 3 motor mounts, engine oil pan,transmission oil pan, also CV axles, wheel bearings needed replaced. When i got my car back the power steering wasn't working. My mechanic said there was a recall for my year, make and model for the power steering assist. I haven't gotten this fixed yet due to lack of funds . I am filling this out to see if is recalled.
Incident date: May 1, 2021
White smoke mechanic claims oil mixed with the antifreeze. And stated that the engine needed to be replaced.
Incident date: May 23, 2025
AFTER ANTI-THEFT SOFTWARE UPGRAGE MY CAR WILL LOCK ME OUT. I CANNOT UNLOCK THE CAR DOOR WITH THE KEY FOB OR BY USING THE KEY. THIS HAS HAPPENED THREE TIMES. I DON'T KKOW IF IT WILL LOCK ME IN THE CAR WHEN THIS HAPPENS, SINCE THAT HAS NEVER HAPPENED. HAD TO CALL AAA TO GET BACK INTO CAR. ON ANOTHER OCCASION WAITED TWO HOURS AND THE CAR OPENED USING KEY FOB.
Incident date: Apr 29, 2025
The MMI screen ( infotainment system on dash) frequently turns off while driving. The system requires several minutes to reboot each time. During the reboot process, the backup camera and safety sensors do not work. Additionally, many other features do not work during the reboot Apple Car Play, Phone, Navigation, Radio and Garage Door Opener. The issue started in February 2025 and has persisted... Read more