Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Dec 1, 2020
The contact owns a 2016 Acura MDX. The contact stated that while driving at 40 MPH, there was an abnormal ticking sound coming from the engine. Several unknown warning lights were illuminated. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed, and determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of th... Read more
Incident date: Dec 2, 2024
ICCU Failure — Severe Safety Risk and Repeated Incident The ICCU in my Hyundai has failed twice. Both times, the car suddenly and completely lost power while I was driving — no warning lights, no gradual slowdown, just total loss of control. This created an extremely dangerous situation that put me, my passengers, and everyone around us at risk. When the ICCU fails, the vehicle shuts down in... Read more
Incident date: Dec 2, 2024
Headlights shut off entirely multiple times when switching to high beams on dark road, almost causing an accident. Multi-function switch failing the exact way the Sorento switches are failing, confirmed by mechanic. This is a severe hazard when driving at night. There was no warning whatsoever.
Incident date: Aug 1, 2025
Back up camera doesn’t work I have the same issues stated in the recall of many other trucks the same as mine but my vin is not included in the recall
Incident date: Jul 23, 2025
Not sure exactly what caused it to fail, but the heated seat when turned on barely gets warm then shuts off with the red lights on button still lit up. I can turn it completely off and back on and seast have immediately get really warm like they are supposed to. But again, only lasts 10mins. Not sure if electrical or not. Just purchased vehicle less than a month ago through Dealership. I have r... Read more
Incident date: Aug 1, 2025
Vehicle had no dashboard light indicators. While traveling on highway, started to sound like a motorcycle and decelerate. Pulled over and started to smoke from the hood, exited vehicle and smoke turned to flames. Fire deescalated by Fire Dept. and vehicle is a total loss. All maintenance was UpToDate and just passed vehicle inspection for driving test a week prior. Fire cause completely unknown at... Read more
Fire
Incident date: Aug 1, 2025
The contact owns a 2023 Jayco White Hawk RV. The contact stated that while the RV was parked, the driver’s side frameless glass window suddenly shattered without impact. The RV was taken to the dealer; however, the dealer was unable to provide a specific cause for the failure. The RV was not repaired. The manufacturer was notified of the failure, and the contact was advised to contact the window... Read more
Incident date: Aug 15, 2025
Vehicle had no dashboard light indicators. While traveling on highway, started to sound like a motorcycle and decelerate. Pulled over and started to smoke from the hood, exited vehicle and smoke turned to flames. Fire deescalated by Fire Dept. and vehicle is a total loss. All maintenance was UpToDate and just passed vehicle inspection for driving test a week prior. Fire cause completely unknown at... Read more
Fire
Incident date: Oct 13, 2025
Car doesn't start if sitting more than 4 days untouched. When i went to the dealer, they informed me they know about the issue but nothing can be done about it. They even told me what the issue was, there's something in the car (they don't know what) that draws a lot of power non stop. kills the battery and some time will get stuck mid ignition. I've replaced the battery a few times as well. It's ... Read more
Incident date: Jul 15, 2025
The vehicle begins to feel like it is skipping while driving. The EPC light comes on, the dashboard beeps and indicates lane assist is unavailable, check engine sign illuminates. The vehicle will drive for a short time but then jerks and just stops. This has happened at least 3 times. Dealer has already replaced the fuel pump, electrical wiring and some switch that wasn't readying properly. A... Read more
Incident date: Sep 15, 2025
In June 2024, my 2014 Kia Soul (VIN: [XXX] ) experienced a sudden engine failure without warning. I was driving on a busy road when the engine began sputtering and quickly stalled. The vehicle became inoperable and had to be towed. I had it inspected at a Kia dealership, who diagnosed the issue as complete engine failure but have not provided me with a full diagnostic report despite multiple reque... Read more
Incident date: Oct 14, 2025
My auctuators door locks have failed numerous times. The passenger rear was replaced when the vehicle was still under warranty. In the last 6 months the front drivers side, and passenger side has failed. Nissan does not have a recall on these and should! My car only has 32,000 miles on it. There obviously is an issue that needs to be addressed with a recall.
Incident date: Oct 14, 2025
CATALYTIC CONVERTERS ON THESE MODELS ARE FAILING TOO. THERE ARE RECALLS ON THE OTHER 2017 DODGE JOURNEYS, PLEASE ADD THIS MODEL TOO THEM ASAP ITS DANGEROUS AND WE USE THIS TO TRANSPORT KIDS. THANK YOU PHOTOS OF FAILING CODES AVAILABLE UPON REQUEST
Incident date: Oct 14, 2025
CATALYTIC CONVERTERS ON THESE MODELS ARE FAILING TOO. THERE ARE RECALLS ON THE OTHER 2017 DODGE JOURNEYS, PLEASE ADD THIS MODEL TOO THEM ASAP ITS DANGEROUS AND WE USE THIS TO TRANSPORT KIDS. THANK YOU PHOTOS OF FAILING CODES AVAILABLE UPON REQUEST
Incident date: Sep 26, 2025
On 10/10/2025 My Jeep Wrangler prompted me to update the Uconnect box. After the update completed, my vehicle lost power at highway speed and started to shift to park. I had to make dangerous maneuvers, pull into the median, and attempt to restart the vehicle.
Incident date: Jun 30, 2025
Toyota has a popup ad appear on their infotainment screen every time the car cranks. This does not allow me to use the map and other apps in the CarPlay system. I have on occasion driven the wrong route and got lost in traffic and confusing me as to turns and whatnot. I need to be able to use the maps for guidance purposes to safely get to my destination.
Incident date: Oct 1, 2025
Immediately following a Uconnect software update performed around 11:00 AM on October 11, 2025, my 2024 Jeep Wrangler Rubicon 4xe stalled multiple times while driving on the highway. The vehicle lost power and became inoperable, creating an extremely dangerous situation. I was transporting my child at the time. Trouble Code: P1E1D. Number of Stalls: 3 total (1 on highway, 2 shortly after). The ... Read more
Incident date: Oct 1, 2025
Immediately following a Uconnect software update performed around 11:00 AM on October 11, 2025, my 2024 Jeep Wrangler Rubicon 4xe stalled multiple times while driving on the highway. The vehicle lost power and became inoperable, creating an extremely dangerous situation. I was transporting my child at the time. Trouble Code: P1E1D. Number of Stalls: 3 total (1 on highway, 2 shortly after). The ... Read more
Incident date: Sep 19, 2025
The engine makes a noise like a knock, when the car is running or the speed increases the noise becomes louder and it feels like a strong blow coming from the engine.
Incident date: Sep 8, 2025
I'm writing to express my disappointment and frustration with my recent car purchase. The salesperson's failure to clearly explain the contract has left me with unexpected expenses and a higher payment than anticipated. Furthermore, the car's persistent malfunctions have caused me significant stress and anxiety. The manager told me he was not inclined to help me because he did not like my survey a... Read more
Incident date: Nov 1, 2024
the accident occurred on [XXX] in the city of Visalia, Ca. I’m not sure what time it was happened and any other details because I’m not the person involved in the accident but I bought the car from a dealership located in Corona, Ca on [XXX]. They never mentioned that the car was involved in a collision or if it had an accident reports. Even brought a Vehicle History report with the contact de... Read more
Crash
Incident date: Oct 10, 2025
When coming to a stop the or even when trying to pull out the vehicle will shut off and you have to turn the car off to restart it and then switch back to drive and then the vehicle will go but it may turn off again if coming to a stop.
Incident date: Oct 10, 2025
My car started to stutter whenever I was at a red light and had to accelerate or when I was turning and had to coast and then accelerate. I thought it was my tires and had Goodyear check my tires.. Then it continued. I thought it was a bad tank of gas so when I filled up again, it was still happening. I brought it into the dealership on Friday, October 3rd. It has been at the dealership ever since... Read more
Incident date: Oct 10, 2025
My Tesla Model Y was in Full Self Driving Mode when it turned into a garbage truck, leading to a total loss to my car. There were no warnings from the Tesla system that could have helped me prevent the crash. Thankfully, no one was hurt, but my car is not longer usable.
Crash
Incident date: Aug 9, 2025
The contact owns a 2021 Buick Envision. The contact stated that while driving at various speeds, the Lane Change Alert with Side Blind Zone Alert malfunctioned. The contact stated that while driving at an undisclosed speed, the side-view mirror illuminated erroneously while driving near a guard rail. Additionally, the contact stated that the side-view mirror had failed to illuminate while there wa... Read more
Incident date: Feb 1, 2025
Passenger air bag light indicates air bag off intermediately although my wife is sitting in the seat. Vehicle was examined by Toyota dealer and could not duplicate problem, it is however available for inspection upon request. We feel very uneasy with the air bag not on all the time with passenger in the seat in case of an accident. Dealer could not duplicate problem. There has not been any warning... Read more
Incident date: Oct 7, 2025
The contact owns a 2018 Honda Odyssey. The contact stated that while driving at various speeds, the message "Engine Management System Failure" was displayed on the instrument panel. In addition, the contact stated that the vehicle hesitated while depressing the accelerator pedal, with an abnormal clicking sound coming from the vehicle. The contact had taken the vehicle to an independent mechanic a... Read more
Incident date: May 10, 2025
The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated that while driving at 65 MPH, the vehicle lost motive power while depressing the accelerator pedal, with the check engine warning light illuminated. The contact coasted the vehicle off the highway into a local gas station. The contact attempted to restart the vehicle, but the vehicle failed to restart after several attempts. Due to... Read more
Incident date: Sep 1, 2025
The contact owns a 2008 Toyota Camry. The contact stated that while starting the vehicle, the Power Steering, Service Vehicle, Traction Control, and ABS warning lights illuminated, and the speedometer failed to display the speed. The vehicle was taken to the dealer, who diagnosed that the sensors for the front wheels had failed. The contact purchased and replaced the sensors; however, the failure ... Read more
Incident date: Oct 7, 2025
The contact owns a 2018 Ram 2500. The contact stated that while driving at various speeds, the ABS and traction control warning lights intermittently illuminated. As a result of the warning lights being illuminated, the cruise control system failed to operate as needed. The contact then received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do t... Read more
Incident date: Sep 29, 2025
Upon starting our vehicle, we received several warning lights relating to collision control and that the AWD system had failed. This happened on a Saturday so we had to wait until Monday to bring the car in to the dealer for service. The service department told us that the diagnostic testing indicated that the AWD module and the PTU actuator motor needed to be replaced. Our vehicle is under six ye... Read more
Incident date: Sep 15, 2025
Hello. There is a recall on this vehicle (VB1) for vehicles manufactured up to 10/2019 My vehicle was manufactured 12/2019 with the same defective EGR COOLER that caused the recall on this vehicle. The manufacturer is saying they will not take car of the issue under warranty as my VIN number is not included in the recall. They are saying I need to contact you folks to include my VIN number into th... Read more
Incident date: Sep 15, 2025
The fuel gauge has failed. The ac unit has been finicky since I purchased the vehicle and has already received one repair. Fuel gauge has been reading incorrectly for 2 weeks now. Read that it is a common issue for the nissan rogue sports. A few days ago my forward collision warning came on and said system error. There were no objects in front of me or stuck to the vehicle.
Incident date: Jul 1, 2025
* Recall Campaign Number : [018G, 019G] I. Statement of Complaint This complaint concerns a failure in a critical safety-related component that was previously addressed under a mandatory manufacturer recall, and the subsequent refusal by the authorized dealership to provide a second no-charge repair for the same repeated failure. II. Chronology of Events * Original Recall Repair: Approximately t... Read more
Incident date: Jul 1, 2025
Honda Odyssey Idle Stop system failure Vehicle: 2020 Honda Odyssey (Elite) Incident description: While driving, the vehicle's "Idle Stop" system engaged as I came to a complete stop at [e.g., a traffic light, intersection, stop sign]. The engine shut off as designed, but failed to restart automatically when I released the brake pedal. This left my vehicle stalled and disabled in the middle of [e.... Read more
Incident date: Oct 6, 2025
We have been having varying issues with this GMC, and have found numerous others with the same issue. Vacuum pump went out while driving. Thankfully I was not going very fast and it stopped prior to hitting someone. This is a known issue, yet no recall from GMC. Vacuum pump is said to have been failing causing other engine and transmission issues that can never be "re-created" for the vehicle t... Read more
Incident date: Oct 6, 2025
We have been having varying issues with this GMC, and have found numerous others with the same issue. Vacuum pump went out while driving. Thankfully I was not going very fast and it stopped prior to hitting someone. This is a known issue, yet no recall from GMC. Vacuum pump is said to have been failing causing other engine and transmission issues that can never be "re-created" for the vehicle t... Read more
Incident date: Sep 25, 2025
Random sensor malfunction errors ABS and Front Collision warning lights Entire body sensor
Incident date: Aug 9, 2023
After Super Cruise disengages and applies the transition brake, the brake pressure sometimes doesn’t release. The vehicle remains partially or fully braked and won’t roll freely for up to 30 minutes while on a freeway or highway. We are able to move the car to the side of road when this happens but slowly. In one case we attempted to exit the freeway and the breaks got so hot they locked up in... Read more
Incident date: Aug 9, 2023
Incident Date: August 20, 2025
Vehicle: BMW iX (2023 BMW iX XDrive 50 VIN - [XXX] ) On August 20, 2025, I was driving my BMW iX during heavy rain when the vehicle suddenly lost control and hydroplaned. Despite my efforts to steer and brake carefully, the vehicle skidded and hit the divider three times. Shockingly, none of the airbags deployed during the impact. I have experienced repeated trac... Read more
Crash
Incident date: Aug 9, 2023
1. Turbo Actuator / Dealer is currently replacing the defective part. 2. When this part fails, you lose throttle control and acceleration capabilities. This part failed on me at highway speeds, and I had to drift over several lanes of high-speed traffic. I was unable to control the speed of my vehicle, with no ability to accelerate. 3. Not sure if they duplicated or are replacing the part solely ... Read more
Incident date: Sep 27, 2025
Experiencing persistent ABS and Anti skid lights flashing on dash board along with persistent dinging, which has become very annoying. Took the vehicle to my nearest Ram dealership and they ran a diagnostic on it and told me that it was a faulty ABS/HCU causing the problem, but that there were no parts available to repair it. They said they would call and schedule an appointment to have it repaire... Read more
Incident date: Oct 3, 2017
Truck shakes when accelerating and limits acceleration and safety. Belief is the CV axles failing.
Incident date: Oct 1, 2025
April 2025, Vacuum Pump went out meaning lost breaks going 60 miles per hour down the road after engine light came on. Left me and two children stranded 2 hours from home with no way to get back except a tow. Now September 2025 Cam Shafts are out as well as Vacuum Pump. Stranded boyfriend and I two hours away again. Now metal in oil and warranty is not willing to cover it due to the vacuum pump go... Read more
Incident date: Oct 1, 2025
On 8/25/2025 I purchased a used 2015 Chevy Silverado 2500HD from a auto dealer and they had put new tires on the truck that aren't rated for a 2500 HD, I contacted them and they offered me $400 to replace them with the correct tires that cost me $1319.78 they refuse to help me anymore which is putting my life and others at stake if a tire is to blow out hauling heavy loads that the tires aren't ra... Read more
Incident date: Oct 1, 2025
On 8/25/2025 I purchased a used 2015 Chevy Silverado 2500HD from a auto dealer and they had put new tires on the truck that aren't rated for a 2500 HD, I contacted them and they offered me $400 to replace them with the correct tires that cost me $1319.78 they refuse to help me anymore which is putting my life and others at stake if a tire is to blow out hauling heavy loads that the tires aren't ra... Read more
Incident date: Oct 3, 2025
Three times in two days, the engine propulsion system malfunctioned. On two occassions I could not increase my initial speed above approximately 30 mph. On another instance, I had been driving above 30 mph, came to a stop, and could not resume speed above approximately 30 mph
Incident date: May 1, 2025
The contact owns a 2025 Hyundai Tucson. The contact stated that while driving at 40 MPH, the vehicle was swaying from side to side. The connection was not secure to the steering wheel. The contact had to correct the steering wheel. Additionally, there was static on the radio, and the screen was inoperable. The screen went from white to black. When the heat was in the off position, hot air was ente... Read more
Incident date: Apr 24, 2025
My suv dies while im driving it. The engine stalls the lights go off. Its very dangerous I had a semi truck behind me last night and my encore basically became invisible. No lights no power, nothing. He almost hit me. Ive had this encore to several mechanics and none of them knows what the problem is. There are no warning lights on and it does not show any codes when hooked up to a diagnostic ... Read more
Incident date: Apr 24, 2025
My suv dies while im driving it. The engine stalls the lights go off. Its very dangerous I had a semi truck behind me last night and my encore basically became invisible. No lights no power, nothing. He almost hit me. Ive had this encore to several mechanics and none of them knows what the problem is. There are no warning lights on and it does not show any codes when hooked up to a diagnostic ... Read more