Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Sep 14, 2024
Observed repeatedly while operating at highway/interstate cruising speed, with adaptive cruise engaged: any changes in road texture - concrete to blacktop, between different types of blacktop or concrete, separation joints, etc - such as when crossing a bridge, crossing state lines, entering open-road toll plazas, etc - results in a sharp lifting of the throttle and at times will also automatical... Read more
Incident date: Sep 14, 2024
Observed repeatedly while operating at highway/interstate cruising speed, with adaptive cruise engaged: any changes in road texture - concrete to blacktop, between different types of blacktop or concrete, separation joints, etc - such as when crossing a bridge, crossing state lines, entering open-road toll plazas, etc - results in a sharp lifting of the throttle and at times will also automatical... Read more
Incident date: Oct 1, 2024
The contact owns a 2025 Chevrolet Equinox. The contact stated that while stopped at a traffic sign, the accelerator pedal was depressed; however, the vehicle stalled. The contact stated that there was no warning light illuminated. The contact stated that the transmission automatically shifted to park(P). The vehicle was towed to a service station and the vehicle was refilled. The contact was able ... Read more
Incident date: Aug 13, 2024
On October 25th, 2025 my husband and I were driving home on the freeway. All of a sudden, without any warning notice or check engine light, my hybrid 2023 Jeep caught on fire as we were in it driving down the freeway. The fire started under the hood and under us. Flames were coming up the sides of the Jeep as we drove and were getting bigger then coming in the vents and under the hood. My husb... Read more
Fire
Incident date: Jul 23, 2025
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving and depressing the accelerator pedal, the vehicle failed to exceed 35 MPH. The check engine, parking brake, and service engine warning lights were illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the lifters and camshaft needed to be replaced. T... Read more
Incident date: Jul 23, 2025
Back in July my car started jerking, stalling, and smoking. There was a recall 20v750 open for engine fires. The dealership check it out and said everything looked good. They installed a knock sensor related to the problem. Last week my car did it again leaving me stalled on the interstate at night. There is now a P1326 code for the knock sensor which confirms that there was a issue. However I'm b... Read more
Incident date: Aug 15, 2025
In early 2025, while reversing the vehicle, the backup camera proximity alert system failed to provide audible warnings of an obstacle. The visual display worked, but the system provided no beeping or audible alerts as I reversed toward a pole in the vehicle's blind spot, even though I was within the range where warnings should have been activated resulting in over $4K in damages. The same alert ... Read more
Crash
Incident date: Nov 3, 2025
Spontaneous Shattering: Rear windshield shattering suddenly, often accompanied by a loud pop or bang, with no external impact, rock, or vandalism being the cause.
Incident date: Jun 3, 2025
When’s he start and you get gas it won turn off but don’t do it , and whend I hit a jump and I tuning he shake it wild
Incident date: Aug 20, 2025
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving approximately at 65 MPH when a deer suddenly jumped out from the side of the road, causing the contact to hit the deer with the front driver side of the vehicle. The air bags did not deploy. The contact had received back injuries, but no medical attention had been sought. The contact stated they may need to seek medical ... Read more
Crash
1 injured
Incident date: Aug 20, 2025
My rear view camera shows either a static rainbow screen while vehicle is in reverse. Or it shows a frozen faint image of what's behind my vehicle from the last time it was in reverse.
Incident date: Aug 20, 2025
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not... Read more
Incident date: Nov 2, 2025
I was driving home and about 10 minutes into my drive I got a notification about my steering assistance being disabled. When I arrived home about 10 minutes or so later and went to shut my car off I noticed that a very loud fan sound from the hood of my vehicle began roaring. I restarted my car and it went away. I looked at my temperature gauge and it was all the way on C. I tried shutting my car ... Read more
Incident date: Dec 1, 2024
The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that there were no p... Read more
Incident date: Oct 25, 2025
This occurred 5+ years ago. Coming home one night I had a sudden loss of power with the truck and barely made it home. Was able to limp the truck to the dealership the next day and was told that one side of the engines lifters had failed. Prior to the failure I had noticed a ticking sound coming from the engine that was becoming increasingly more prominent. It was several thousand dollars to rep... Read more
Incident date: Oct 30, 2025
I am submitting this formal escalation request regarding my 2024 Jeep Wrangler Rubicon 4xe (VIN XXX). My vehicle has an extensive and well-documented history of mechanical failure, unresolved safety concerns, and open recalls without available remedies. I am requesting immediate senior-level review and written confirmation of the vehicle’s current stop-sale / stop-drive status and repair pathway... Read more
Incident date: Sep 1, 2025
Traveling on Highway at 65 mph the vehicle suddenly lost speed and would not respond when my foot pressed on the acceleration pedal. I made it off the freeway to the exit. I turned the EV off and on and the car accelerated until I came to a stoplight. Again the car acceleration pedal would not respond. I put on my flashers and returned to the vehicle. I turned the car off and restarted it and was... Read more
Incident date: Sep 1, 2025
High engine oil consumption 2 qts every 1k miles.
Incident date: Sep 30, 2025
Backup camera fails to initialize in reverse causing a safety concern by not knowing what’s behind you.
Incident date: Sep 30, 2025
Car is showing a p0720 code which is an issue with the valve body. The car will not go past 3rd gear. This is a known problem with this vehicle. Infiniti is not issuing a recall. The car won't run and the consumer is having to foot the bill for the repair when they know it's an issue with the vehicle and the transmission.
Incident date: Jul 1, 2025
Passenger air bag indicator light has been on for 2 years and have been unable to locate issue. All air bag systems test good except error code for passenger side air bag.
Incident date: Oct 20, 2025
Vehicle shifted into park while on the highway
Incident date: Aug 23, 2024
The backup camera will show an error on the screen inside the cab periodically then it will come back up fine. It will also flicker the image intermittently or blank out for a moment the pop back on. It's been exhibiting this behavior for close to a year
Incident date: Oct 29, 2023
The passenger side daytime running light is only half way lighting up. Causing it hard to see. 2 days after purchased contacted dealership and they were made away and confirmed this issue. And have not heard back on how they are going to fix or IF they will fix this issue. No warning lamps came about this
Incident date: Sep 2, 2025
The air conditioning in my 2020 Mercedes-Benz GLE SUV has failed due to a refrigerant (freon) leak, leaving the system unable to cool and properly defrost the windshield. This is not an isolated issue—many other GLE owners have reported the same failure on forums and blogs, suggesting a widespread defect. NHTSA has already issued Recall No. 23V177000 (March 2023) for improperly installed A/C dr... Read more
Incident date: Sep 2, 2025
The paint on the outside of my 2011 Toyota 4Runner has recently been peeling significantly in various areas of the car, including the roof, the door below the window, and the front driver side panel. These areas are prone to rust, and many inhibit the safety of the car due to rust. Due to living near the ocean (within a mile), the salty air may increase the rust due to the paint peeling in variou... Read more
Incident date: Apr 7, 2025
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was running rough, jerking, and shaking. The transmission and coolant temperature warning lights were illuminated. The message "Engine Overheating - Reduced Power" was displayed, and the vehicle went into LIMP Mode. The contact pulled over and had the vehicle towed to the residence. The ... Read more
Incident date: Oct 17, 2025
On [XXX], Plaintiff [XXX] was in urgent need of replacing the front passenger side tire on his vehicle. He began searching online to compare automotive service providers, focusing on those offering competitive pricing and professional-grade installation. During my search, 1 came across Mr. Tire's website, which prominently displayed claims such as "Expert installation for less" and "Quality servi... Read more
Crash
Incident date: Oct 27, 2023
Power steering went out while driving steering became very hard to move the wheel
Incident date: Oct 26, 2025
At stop light, went to make a right turn and sounded like loud thumping noise under car. Had to have it towed home to find out the transfer case failed locking up my wheels as I was making a right turn from us 231 onto broadway in crown point Indiana
Incident date: Oct 27, 2025
The car experienced sudden engine failure, flashing check engine light. The car was towed to the nearest mechanic and knock sensor code P1326, consistent with recall 20V750, was present. Kia Corporate refuses to authorize inspection and repair under the recall because the code was cleared after the event in order to get it towed to the dealer. The defect clearly matches the recall condition, but K... Read more
Incident date: Aug 1, 2025
There is coolant intrusion on the engine.
Incident date: Oct 3, 2025
The head gaskets are known to fail on the 10 generation accord. It failed on my 2021 Honda accord ex-l. I left work and while I was driving the dashboard lit up with every possible light. This was quickly followed by the vehicle losing power on the highway. I ultimately got it repaired by a Honda certified mechanic. The mechanic took it to a Honda dealer to confirm it was the gasket, in which it w... Read more
LINCOLN
MKC
(2017) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Oct 24, 2025
Incident date: Oct 24, 2025
The contact's sister owns a 2018 Hyundai Tucson. The contact stated that while his sister was driving at an undisclosed speed, the vehicle briefly jerked and jolted, prompting her to pull over to the shoulder of the roadway to turn off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light... Read more
Incident date: Aug 24, 2025
While driving the engine shut off without any warning lights which could have caused a serious accident causing bodily harm or property damages as I was unaware of the issue and was going 50mph at the time - this occurred on 10/23 I noticed a ticking and brought the vehicle to the dealer for inspection on 10/20, at the time of this inspection the technician said that they could not replicate the ... Read more
Incident date: Oct 24, 2025
On or about Oct, 3rd, 2025 , my vehicle experienced the 'Check Engine' light and all the warning lights lit up, the hybrid system failed to engage, the vehicle would say “park somewhere safe /take to dealer” . I immediately took the vehicle to the authorized Toyota dealership, Wonderies Toyota Alhambra , for diagnosis. They said they could not find anything, reset the sensors, and told us to... Read more
Incident date: Oct 24, 2021
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention). The contact had taken the vehicle to a local dealer who had started the recall repair; however, the dealer informed the contact that the recall repair could not be completed due to the 12-Volt battery only being at 42 percent charge. The contact was informed that the 12... Read more
Incident date: Aug 2, 2024
My, Instrument Cluster PanelChrysler 300c. It with out and replace,on.10/1/25,And with out again, on10/22/25. THey tried,Convince me I, need a Battery. So I had it check,said .They said, my battery, low. Because Instrument Cluster on all night.
Incident date: Apr 5, 2025
Since the airbag was not fixed, it has caused PVC meltings as well as leakage
Incident date: Oct 19, 2025
The contact owns a 2022 Keystone Hideout. The contact stated that the fuses were blown. The contact's wife noticed wires hanging from the RV. There were bare wires in between the metal and the slide-out. The contact stated that the wire nuts were exposed. There were no warning lights illuminated. The contact was concerned about a potential fire. The RV was taken to the local dealer, where it was d... Read more
Incident date: Oct 1, 2025
Rear back up camera turns blank/ black intermittently when going in reverse. Have seen that multiple other vehicles are being recalled for this issue but not my particular car even tho other 2015 Lincoln MKX are included in recall. Noticed problem about 6 months ago. Often camera screen blank when I need it the most . Have called Ford/ Lincoln twice and told vehicle has no recalls. This problem is... Read more
Incident date: Oct 13, 2025
Due to exhaust bracket failure where converter with muffler and side down pipe needs replaced. This was diagnosed at the Chevy dealer and appointment for repair is made. The exhaust suddenly became very loud so I took it to the dealership. There were no messages or warning lamps.
Incident date: Oct 13, 2025
The clutch had to be replaced a second time and the engine became disabled while driving due to parts failure and it blowing up. This is all happening with 60,000 miles on the vehicle. My safety came into question with both failures disabling my car while I was driving on the interstate. The clutch was replaced and paid for out of pocket and I have been trying to work with ford about the engine bu... Read more
Incident date: Oct 16, 2025
Was driving at approx 35mph when engine started making clanking noise and truck shut off. Stalled on main road and barely made it into parking lot. Tried to started it again and did not start. Had truck towed to dealership where dealership assumed engine has ceased at 32k miles. No warning, messages, or symptoms.
Incident date: Oct 16, 2025
I am writing to report a recurring and potentially dangerous issue with my Kia Forte. My vehicle has randomly failed to start on multiple occasions, requiring a jump start. More concerning, it has also shut off while I was driving, which is extremely alarming and could have resulted in a serious accident. These incidents have happened several times, and I no longer feel safe driving the vehicle. I... Read more
Incident date: Oct 22, 2024
While driving, error popped up stating steering assist is reduced; drive with caution. Heat was no longer working. Engine temp was reading cold even though vehicle had been running for half hour and temp outside was 65 F. After vehicle was stopped, engine fan ran very loudly for at least 15 minutes. Took vehicle in to have diagnostics ran, and received error P0128 pointing to faulty engine coolant... Read more
Incident date: Oct 22, 2025
The vehicle has a piston ring issue and I received a re all letter but to no avail because this website has not recognized the recall
Incident date: Oct 1, 2025
Safety was compromised by drivetrain instability and a federal recall involving a starter motor defect that poses a fire risk. Despite this, BMW of Arlington has refused to authorize repairs or allow BMW of Austin to complete the necessary work—even after a $13,565 drivetrain failure diagnosis. On October 4, 2025, our 2022 BMW 840i became inoperable due to worn splines in the rear differential a... Read more
Incident date: Oct 1, 2025
Safety was compromised by drivetrain instability and a federal recall involving a starter motor defect that poses a fire risk. Despite this, BMW of Arlington has refused to authorize repairs or allow BMW of Austin to complete the necessary work—even after a $13,565 drivetrain failure diagnosis. On October 4, 2025, our 2022 BMW 840i became inoperable due to worn splines in the rear differential a... Read more
Incident date: Oct 21, 2025
Any time I’ll driving my truck down hill the transmission drops into 1st gear while traveling 65 miles per hour almost causing an accident every time this happens