Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Feb 28, 2009
TL*THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT WHEN DRIVING THE SUNLIGHT REFLECTION COMBINED WITH THE CONTRAST FROM THE INSTRUMENT CONTROL PANEL IMPAIRED HIS VISIBILITY. THE VEHICLE WAS TAKEN TO A DEALER AND A TECHNICIAN ADDED A BLACK COVERING FOR THE INSTRUMENT PANELS SURFACE. THE FAILURE MILEAGE WAS 14,000. THE CURRENT MILEAGE WAS 19,000. UPDATED 11/10/09 *BF UPDATED 11/13/0... Read more
Incident date: Feb 28, 2009
TL*THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT WHEN DRIVING THE SUNLIGHT REFLECTION COMBINED WITH THE CONTRAST FROM THE INSTRUMENT CONTROL PANEL IMPAIRED HIS VISIBILITY. THE VEHICLE WAS TAKEN TO A DEALER AND A TECHNICIAN ADDED A BLACK COVERING FOR THE INSTRUMENT PANELS SURFACE. THE FAILURE MILEAGE WAS 14,000. THE CURRENT MILEAGE WAS 19,000. UPDATED 11/10/09 *BF UPDATED 11/13/0... Read more
Incident date: Sep 15, 2007
TL*THE CONTACT OWNS A 1996 LINCOLN MARK VIII. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTICE INFORMING HIM THAT THE WIRING HARNESS SWITCH COULD LEAK INTERNALLY, OVERHEAT, SMOKE, AND BURN. THE IDENTICAL FAILURE HAS OCCURRED WITH THE CONTACTS VEHICLE WHILE DRIVING. THE INSIDE OF THE VEHICLE WAS DAMAGED AND WAS REPAIRED FOR $3800. THE CONTACT STATED THAT THE DEALER DID NOT REPLACED OR REPAIR HIS... Read more
Fire
Incident date: Aug 16, 2009
WE OWNED A 2004 LINCOLN TOWN CAR. WE DROVE THAT CAR THAT EVENING, PARKED IT IN THE GARAGE AT 10:45PM AND WENT TO BED. AT 3:30AM, WE WERE AWOKEN BY POLICE BREAKING OUR DOOR DOWN AND FLAMES WERE SHOOTING OUT OF OUR GARAGE. THE SOURCE OF THE FIRE WAS DETERMINED TO BE FROM THE LINCOLN TOWN CAR. THE TOWN CAR HAD NO HOOD AFTER THE FIRE, 2 OTHER VEHICLES WERE ALSO DESTROYED. OUR HOME ALSO CAUGHT ON FI... Read more
Fire
Incident date: Sep 23, 2007
MY 1993 LINCOLN TOWN CAR CAUGHT FIRE AND BURNED UP. THE CAR HAD BEEN PARKED OUTSIDE FOR SEVERAL HOURS BEFORE HE FIRE STARTED. THE FORD COMPANY CLAIMED (BASED ONLY ON PICTURES THAT I SENT THEM) THAT THERE WAS TOO MUCH FIRE DAMAGE TO DETERMINE WHETHER THE FIRE WAS A RESULT OF A DEFECTIVE PART WHICH HAD A RECALL.. THE FIRE DEPARTMENT'S REPORT, WHICH I ALSO PROVIDED TO FORD, STATES THAT THE FIRE... Read more
Fire
Incident date: Sep 14, 2009
EARLY THIS MORNING WAS DRIVING ON THE FREEWAY IN OUR 2004 LINCOLN AVIATOR. THERE WAS A MODERATE RAIN FALL AND ZERO NATURAL LIGHT WAS AVAILABLE. WITHOUT WARNING, THE ELECTRICAL SYSTEM, INCLUDING THE HEADLIGHTS, IN THE VEHICLE SHUT OFF. I WAS TRAVELING AT APPROX. 70 MPH AND WAS CARRYING A TOTAL OF SEVEN PEOPLE. UNABLE TO SEE, I DROVE OFF THE ROAD AND WAS HORRIFIED TO DISCOVER THAT I ALMOST RAN I... Read more
LINCOLN
CONTINENTAL
(2002) — SEAT BELTS
Sep 14, 2009
Incident date: Jun 25, 2007
THE CENTER SEAT BELT IS LOCKED AGAINST THE SEAT AND CANNOT BE UTILIZED. THE CLIMATE CONTROL STICKS AND CANNOT BE SET TO DIFFERENT TEMPERATURES. THE TRANSMISSION SURGES IN, IT SEEMS IN SECOND AND THIRD GEAR. I SAW THESE PROBLEMS ON THE WEB SITE AS RECALLS FOR THE 2000 TO 2001 YEAR MODELS OF THIS AUTO. WELL THE ONE I HAVE IS 2002 BUT WAS MANUFACTURED IN 2001. *TR
LINCOLN
CONTINENTAL
(2002) — POWER TRAIN:AUTOMATIC TRANSMISSION
Sep 14, 2009
Incident date: Jun 25, 2007
THE CENTER SEAT BELT IS LOCKED AGAINST THE SEAT AND CANNOT BE UTILIZED. THE CLIMATE CONTROL STICKS AND CANNOT BE SET TO DIFFERENT TEMPERATURES. THE TRANSMISSION SURGES IN, IT SEEMS IN SECOND AND THIRD GEAR. I SAW THESE PROBLEMS ON THE WEB SITE AS RECALLS FOR THE 2000 TO 2001 YEAR MODELS OF THIS AUTO. WELL THE ONE I HAVE IS 2002 BUT WAS MANUFACTURED IN 2001. *TR
Incident date: Sep 11, 2009
2004 LINCOLN TOWN CAR, POWER STEERING FAILURE. WHILE DRIVING, DRIVER MAY LOSE CONTROL OF CAR, JUST LIKE DRIVING ON BLACK ICE. WHILE DRIVING MAKING A RIGHT HAND MERGE, STEERING GOT STUCK FOR A FEW SECONDS. AND WHEN DRIVER TRIED TO CORRECT THE CAR WAS GOING ONE WAY WHILE THE DRIVER WAS STEERING ANOTHER. DRIVER LOST CONTROL AND HIT THE WALL TOTALING THE CAR AND PUTTING 5 PEOPLE INTO THE ER. *TR
Crash
5 injured
LINCOLN
CONTINENTAL
(1983) — POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Sep 9, 2009
Incident date: May 18, 2008
TL*THE CONTACT OWNS A 1983 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE GEAR SHIFT INDICATOR DOES NOT ACCURATELY REFLECT THE SHIFT SELECTOR POSITION. HE TOOK THE VEHICLE TO A LOCAL REPAIR FACILITY AND A MECHANIC STATED THAT THE TRANSMISSION CONTROL SELECTOR TUBE RETAINING CLIP NEEDED TO BE REPLACED. HE NOTIFIED THE DEALER IN REFERENCE TO RECALL # 83V017000, POWER TRAIN, AUTOMATIC TRANSMISSION;... Read more
Incident date: Jul 15, 2009
FRONT SUSPENSION CLUNK. WHEN TURNING LEFT OR DRIVING OVER ROUGH ROADS I NOTICE A CLUNK OR CLICK. I HAD BROUGHT THIS TO THE FORD / LINCOLN DEALERS ATTENTION AND THEY SAID THAT FORD IS WORKING ON THE FIX AND IT WAS NOT DANGEROUS. I ASKED FOR MY PAPERWORK FOR THE VARIOUS REPAIRS THAT WERE LOOKED AT OR COMPLETED AND THEY SAID THAT THEY WERE GOING TO KEEP IT UNTIL THEY HEARD BACK FROM FORD. I DON'T... Read more
Incident date: Aug 20, 2009
TL*THE CONTACT OWNS A 2004 LINCOLN AVIATOR. THE CONTACT STATED THAT THE GEAR SELECTORS CAME APART WHEN ATTEMPTING TO SHIFT GEARS. GEAR FAILURE WHILE DRIVING INCREASES THE RISK FOR VEHICLE CRASH.HE TOOK THE VEHICLE TO THE DEALER AND WAS ADVISED THAT THE ENTIRE SHIFT ASSEMBLY NEEDED TO BE REPLACED. HOWEVER BECAUSE THERE WAS NOT AN EXISTING RECALL THEY WOULD NOT ASSUME RESPONSIBILITY FOR THE REPAIRS... Read more
Incident date: Jan 1, 2009
CAN YOU CHECK OUT 03 LINCOLN NAVIGATOR AIR SUSPENSION BECAUSE MY KEEPS FAILING COMPRESSOR AND HEIGHT SENSOR CAUSING ROUGH RIDES CHECKED ONLINE SEEMS LIKE ALOT OF PEOPLE HAVE SAME PROBLEM LIKE ME TOO. *TR
Incident date: Oct 20, 2008
TL*THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 25 MPH, SHE HEARD A NOISE UNDER THE VEHICLE. THE DEALER REPLACED THE TWO REAR AXLES. THE CURRENT AND FAILURE MILEAGES WERE 84687.
Incident date: Jan 1, 1901
2003 LINCOLN AVIATOR HAS A PROBLEM WITH THE TRANSMISSION SHIFT CABLE. *NJ THE TRANSMISSION SHIFT CABLE DISLODGED FROM THE SHIFT CABLE BRACKET WHICH CAUSED THE VEHICLE NOT TO SHIFT PROPERLY OR AT ALL. THE CONSUMER FOUND A RECALL FOR THE PROBLEM, HOWEVER SHE WAS INFORMED HER VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. RECALL 02V313000. *JB
Incident date: Aug 25, 2009
TL*THE CONTACT OWNS A 2001 LINCOLN LS. WHILE DRIVING APPROXIMATELY 5 MPH ON NORMAL ROAD CONDITIONS PROCEEDING TO MAKE A LEFT TURN. THERE WAS A LOUD SOUND OUTSIDE OF THE VEHICLE. SUDDENLY THE FRONT END OF THE VEHICLE COLLAPSE AND FELL TO THE GROUND. THE FRONT DRIVER SIDE TIRE TURNED IN AT A 78 DEGREE ANGLE. ROADSIDE ASSISTANCE WAS CALLED TO THE SCENE. THE VEHICLE WAS TOWED TO AN INDEPENDENT M... Read more
Incident date: Mar 27, 2008
TL*THE CONTACT OWNS A 2003 LINCOLN LS. SHE STATES THAT SHE EXPERIENCED NOISES AND/OR VIBRATION WHILE DRIVING THE VEHICLE. SHE IS IN THE PROCESS OF DETERMINING IF HER VIN NUMBER WAS INCLUDED IN RECALL#03V136000 (WHEELS). THE FAILURE MILEAGE WAS 25,000. THE CURRENT MILEAGE WAS 30,000. BL
Incident date: Aug 23, 2009
TL*THE CONTACT OWNS A 2001 LINCOLN LS. AFTER MAKING A LEFT TURN FROM A STOP SIGN. THE VEHICLE STARTED TO SHAKE AND WOBBLE. HE PULLED THE VEHICLE OVER AND HE NOTICED THAT THE FRONT PASSENGER SIDE WHEEL WAS TURNED IN THE OPPOSITE DIRECTION THAT IT SHOULD HAVE BEEN. HE ALSO NOTICED THAT THE BOLT JOINTS HAVE COMPLETELY SHEERED OFF. HE LEFT THE VEHICLE ON THE SIDE OF THE ROAD. HE FOUND A RECALL F... Read more
Incident date: Jul 7, 2009
TL*THE CONTACT OWNS A 2009 LINCOLN TOWN CAR. WHEN A PASSENGER SITS IN THE FRONT PASSENGER SEAT THE AIR BAG DEACTIVATION LIGHT WILL COME ON EVEN WHEN THE APPROPRIATE WEIGHT IS OCCUPYING THE SEAT. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE WEIGHT CALIBRATION FOR THE PASSENGER SEAT AIR BAG WAS BETWEEN 110-130 LBS. THE CONTACT HAD NOTICED THE PROBLEM SINCE THE DA... Read more
Incident date: May 29, 2009
ENCLOSED IS A DETAILED DESCRIPTION OF A RECENT MICHELIN TIRE FAILURE ON MY 2006 LINCOLN LS. ON FRIDAY, MAY 29, 2009 I WAS RETURNING TO SOUTH FLORIDA FROM A TRIP TO DALLAS, TX. I WAS DRIVING ON I-10 ABOUT 15 MILES EAST OF LAFAYETTE, LA. I SUDDENLY HEARD A SLAPPING/FLAPPING NOISE COMING FROM THE LEFT REAR OF THE CAR. I LOOKED AT MY OUTSIDE REAR VIEW MIRROR AND OBSERVED PIECES OF THE REAR LEFT TIR... Read more
Incident date: Jun 18, 2009
MY 2002 LINCOLN LS'S ENGINE LIGHT CAME ON AT THE END ON MAY, I HAD AUTOZONE DO A FREE TEST ON IT AND IT READ THAT IT WAS MISFIRING ON CYLINDERS 3 AND 4. I TOOK IT ON AND HAD A TUNE UP AND REPLACED 2 OF THE 8 COILS (WHICH WAS ABOUT $500 TOTAL). A MONTH LATER IT STARTED DOING THE SAME THING, IT SHUTTERS WHEN I REACH THE SPEED OF 40 MPH AND IT IDLES LIKE A SEMI. I HAVE YET TO TAKE IT IN, I RARELY DRI... Read more
Incident date: May 15, 2009
MY 2002 LINCOLN LS V8 HAS BROKEN DOWN IN NUMEROUS WAYS. ALL IGNITION COILS HAVE HAD TO BE REPLACED, TWO WINDOW MOTORS, AIRBAG CONNECTOR CLIP, MY TIE ROD ENDS ARE BAD, MY CAR HAS ACTUALLY SHUT OFF COMPLETELY WHILE DRIVING UP THE 15 NORTH THREE TIMES WHILE MY SON WAS IN THE CAR WITH ME AND NOW MY TRANSMISSION HAS COMPLETELY STOPPED WORKING. WHEN IT CAME TO FIXING THE AIRBAG CONNECTOR PROBLEM LINCOLN... Read more
Incident date: May 15, 2009
MY 2002 LINCOLN LS V8 HAS BROKEN DOWN IN NUMEROUS WAYS. ALL IGNITION COILS HAVE HAD TO BE REPLACED, TWO WINDOW MOTORS, AIRBAG CONNECTOR CLIP, MY TIE ROD ENDS ARE BAD, MY CAR HAS ACTUALLY SHUT OFF COMPLETELY WHILE DRIVING UP THE 15 NORTH THREE TIMES WHILE MY SON WAS IN THE CAR WITH ME AND NOW MY TRANSMISSION HAS COMPLETELY STOPPED WORKING. WHEN IT CAME TO FIXING THE AIRBAG CONNECTOR PROBLEM LINCOLN... Read more
Incident date: May 15, 2009
MY 2002 LINCOLN LS V8 HAS BROKEN DOWN IN NUMEROUS WAYS. ALL IGNITION COILS HAVE HAD TO BE REPLACED, TWO WINDOW MOTORS, AIRBAG CONNECTOR CLIP, MY TIE ROD ENDS ARE BAD, MY CAR HAS ACTUALLY SHUT OFF COMPLETELY WHILE DRIVING UP THE 15 NORTH THREE TIMES WHILE MY SON WAS IN THE CAR WITH ME AND NOW MY TRANSMISSION HAS COMPLETELY STOPPED WORKING. WHEN IT CAME TO FIXING THE AIRBAG CONNECTOR PROBLEM LINCOLN... Read more
Incident date: May 15, 2009
MY 2002 LINCOLN LS V8 HAS BROKEN DOWN IN NUMEROUS WAYS. ALL IGNITION COILS HAVE HAD TO BE REPLACED, TWO WINDOW MOTORS, AIRBAG CONNECTOR CLIP, MY TIE ROD ENDS ARE BAD, MY CAR HAS ACTUALLY SHUT OFF COMPLETELY WHILE DRIVING UP THE 15 NORTH THREE TIMES WHILE MY SON WAS IN THE CAR WITH ME AND NOW MY TRANSMISSION HAS COMPLETELY STOPPED WORKING. WHEN IT CAME TO FIXING THE AIRBAG CONNECTOR PROBLEM LINCOLN... Read more
Incident date: May 15, 2009
MY 2002 LINCOLN LS V8 HAS BROKEN DOWN IN NUMEROUS WAYS. ALL IGNITION COILS HAVE HAD TO BE REPLACED, TWO WINDOW MOTORS, AIRBAG CONNECTOR CLIP, MY TIE ROD ENDS ARE BAD, MY CAR HAS ACTUALLY SHUT OFF COMPLETELY WHILE DRIVING UP THE 15 NORTH THREE TIMES WHILE MY SON WAS IN THE CAR WITH ME AND NOW MY TRANSMISSION HAS COMPLETELY STOPPED WORKING. WHEN IT CAME TO FIXING THE AIRBAG CONNECTOR PROBLEM LINCOLN... Read more
Incident date: Aug 17, 2009
I HAVE A 2002 LINCOLN LS. I NOTICED THAT THERE IS A RECALL IN PLACE FOR 2003 CHROME RIMS FOR LINCOLN LS FOR CRACKING WHEELS. I HAVE THE SAME SYMPTOMS AS WHAT IS DESCRIBED IN THE 2003 RECALL. I HAVE CRACKING IN THE WELL OF THE WHEEL ON MY CAR AND AROUND LUG NUTS ON MY VEHICLE. I CONTACTED LINCOLN TO SEE IF I COULD BE INCLUDED IN THIS RECALL. LINCOLN TOLD ME THAT I WOULD HAVE TO SUBMIT THE INFO... Read more
Incident date: Aug 12, 2009
TL*THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE VEHICLE HAS MICHELIN XW4 TIRES, SIZE 225/60/R16. WHILE EXAMINING HIS VEHICLE, THE CONTACT NOTICED THAT ALL FOUR TIRES WERE DRY ROTTED. THE TIRES WERE TAKEN TO THE DEALER AND THEY STATED THAT ALL OF THEM NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 33,000.
Incident date: Dec 3, 2007
TL*THE CONTACT OWNS A 2001 LINCOLN LS. WHILE DRIVING APPROXIMATELY 25 MPH AND PROCEEDING TO MAKE A TURN, THE STEERING WHEEL VIBRATED EXCESSIVELY. THE VEHICLE BEGAN TO PULL TO THE RIGHT WITHOUT ASSISTANCE. THE DRIVER PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT MADE SEVERAL ATTEMPTS TO MANEUVER THE STEERING WHEEL, BUT WAS UNSUCCESSFUL. THE VEHICLE WAS IMMEDIATELY TAKEN TO AN IN... Read more
Incident date: Dec 3, 2007
TL*THE CONTACT OWNS A 2001 LINCOLN LS. WHILE DRIVING APPROXIMATELY 25 MPH AND PROCEEDING TO MAKE A TURN, THE STEERING WHEEL VIBRATED EXCESSIVELY. THE VEHICLE BEGAN TO PULL TO THE RIGHT WITHOUT ASSISTANCE. THE DRIVER PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT MADE SEVERAL ATTEMPTS TO MANEUVER THE STEERING WHEEL, BUT WAS UNSUCCESSFUL. THE VEHICLE WAS IMMEDIATELY TAKEN TO AN IN... Read more
Incident date: Aug 5, 2009
2003 TOWN CAR ON AUG. 3, 2009 THE CAR LOST DRIVE FUNCTION ON INTERSTATE. THE REPAIR WAS A NEW DRIVE AXLE FROM THE FORD DEALER. ON AUG. 8, THE SAME THING HAPPEN AGAIN WE LOST DRIVE FUNCTION AND THE REAR AXLE IS BROKEN. I SPOKE TO THE DEALER ABOUT THE FORD RECALL NO. 04S16 OR 04V328000 AND HE EXPLAINED THAT THE VIN NO. DID NOT APPLY. *TR
Incident date: Aug 5, 2009
2003 TOWN CAR ON AUG. 3, 2009 THE CAR LOST DRIVE FUNCTION ON INTERSTATE. THE REPAIR WAS A NEW DRIVE AXLE FROM THE FORD DEALER. ON AUG. 8, THE SAME THING HAPPEN AGAIN WE LOST DRIVE FUNCTION AND THE REAR AXLE IS BROKEN. I SPOKE TO THE DEALER ABOUT THE FORD RECALL NO. 04S16 OR 04V328000 AND HE EXPLAINED THAT THE VIN NO. DID NOT APPLY. *TR
Incident date: Jul 20, 2009
THE DRIVER SIDE SAFETY BELT ON MY 2002 LINCOLN TOWN CAR NO LONGER LATCHES AND APPEARS TO BE LOCKED PREVENTING THE SEAT BELT FROM BEING CONNECTED/LATCHED. THE DASH BOARD SEAT BELT INDICATOR (NORMALLY LIT UP WHEN A SEAT BELT IS NOT ATTACHED) DOES NOT LIGHT UP. THIS PROBLEM STARTED ONLY A COUPLE WEEKS AGO AND CONTINUES. THIS CAR HAVE LESS THAN 48,000 MILES AND IS USED TO DRIVE TO WORK AND B... Read more
Incident date: May 22, 2009
TL*THE CONTACT OWNS A 2000 LINCOLN LS. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 00V359001, BUT THE FAILURE STILL PERSISTS. THE VEHICLE HAS BEEN REPAIRED MORE THAN 16 DIFFERENT TIMES. THE CURRENT AND FAILURE MILEAGES WERE 126,000.
LINCOLN
CONTINENTAL
(1999) — ENGINE AND ENGINE COOLING
Aug 3, 2009
Incident date: Jul 27, 2009
AFTER DRIVING FOR 200 MILES THE RIGHT ELECTRIC RADIATOR COOLING FAN CAUGHT ON FIRE AND HAD TO BE PUT OUT. *TR
Fire
Incident date: Jul 25, 2009
TL*THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. WHILE DRIVING BETWEEN 10-15 MPH, THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN IT WAS DEPRESSED. THE VEHICLE FAILED TO SLOW DOWN AND THE DRIVER VEERED OFF THE ROAD ONTO A GRASSY AREA AND SIDEWALK TO AVOID CRASHING INTO OTHER VEHICLES. IMMEDIATELY, THE VEHICLE CAME TO A COMPLETE STOP. THERE WERE NO INJURIES OR DAMAGES. THE FAILURE RECURRED WITHIN 500 F... Read more
Incident date: Apr 14, 2006
TL*THE CONTACT OWNS A 2004 LINCOLN AVIATOR. WHILE DRIVING AT ANY SPEED, THE DRIVER HEARD A LOUD ROARING NOISE COMING FROM THE REAR END OF THE VEHICLE. HE TOOK THE VEHICLE TO THE DEALER AND THEY REBUILT THE REAR END PINION AND BEARINGS, WHICH ONLY REMEDIED THE FAILURE FOR TEN MONTHS. WHEN THE FAILURE RECURRED, THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE WHEEL BEARINGS. SIX ... Read more
Incident date: Apr 14, 2006
TL*THE CONTACT OWNS A 2004 LINCOLN AVIATOR. WHILE DRIVING AT ANY SPEED, THE DRIVER HEARD A LOUD ROARING NOISE COMING FROM THE REAR END OF THE VEHICLE. HE TOOK THE VEHICLE TO THE DEALER AND THEY REBUILT THE REAR END PINION AND BEARINGS, WHICH ONLY REMEDIED THE FAILURE FOR TEN MONTHS. WHEN THE FAILURE RECURRED, THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE WHEEL BEARINGS. SIX ... Read more
Incident date: Jul 19, 2009
1993 LINCOLN TOWN CAR CRUISE CONTROL WOULD NOT TURN OFF AFTER APPLYING BRAKES. WHILE DRIVING THE VEHICLE FOR APPROXIMATELY 15 MILES WITH THE CRUISE CONTROL SET AT 55 MPH I APPROACHED A RED LIGHT AND APPLIED THE BREAK AND THE CRUISE CONTROL DID NOT TURN OFF. TO AVOID A COLLISION THE BREAKS WERE APPLIED AS HARD AS POSSIBLE AND I PUT THE AUTOMATIC TRANSMISSION IN NEUTRAL, WHEREAS THE ENGINE RPM R... Read more
Incident date: Apr 1, 2009
TL*THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT STATED THAT THE FASTEST SPEED HER VEHICLE CAN REACH IS 20 MPH. WHENEVER SHE ATTEMPTS TO ACCELERATE, THE VEHICLE FAILS TO CATCH THE CORRECT GEAR. THE VEHICLE WILL ACCELERATE EXTREMELY FAST OR THE ENGINE WILL JUST REV LOUDLY, WITHOUT THE VEHICLE MOVING ANYWHERE. WHILE DRIVING 60 MPH, THE VEHICLE SLOWS DOWN ON ITS OWN, WITH OR WITHOUT THE BRAKE O... Read more
Incident date: Jul 17, 2009
TL*THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. ON JULY 17, 2009, WHILE DRIVING APPROXIMATELY 23 MPH, THE CONTACT FELT THE STEERING PULL TO THE RIGHT. SHE ATTEMPTED TO KEEP IT CENTERED AND THEN HEARD A LOUD NOISE. THE FRONT PASSENGER SIDE OF THE VEHICLE INSTANTLY COLLAPSED AND SHE CRASHED INTO A PARKED VEHICLE. THE CONTACT STATED THAT THE WHEEL WAS BROKEN IN THE CENTER AND THE TIRE WAS DETACHED.... Read more
Crash
1 injured
Incident date: Jul 17, 2009
TL*THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. ON JULY 17, 2009, WHILE DRIVING APPROXIMATELY 23 MPH, THE CONTACT FELT THE STEERING PULL TO THE RIGHT. SHE ATTEMPTED TO KEEP IT CENTERED AND THEN HEARD A LOUD NOISE. THE FRONT PASSENGER SIDE OF THE VEHICLE INSTANTLY COLLAPSED AND SHE CRASHED INTO A PARKED VEHICLE. THE CONTACT STATED THAT THE WHEEL WAS BROKEN IN THE CENTER AND THE TIRE WAS DETACHED.... Read more
Crash
1 injured
Incident date: Jul 21, 2009
TL*THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. WHILE DRIVING 15 MPH, THE CONTACT HEARD A GRINDING NOISE COMING FROM THE REAR END OF THE VEHICLE. HE CALLED THE DEALER, BUT THEY WERE UNABLE TO SCHEDULE AN APPOINTMENT. THE CONTACT TOOK THE VEHICLE TO THE REPAIR SHOP. THE MECHANIC REMOVED THE REAR WHEELS AND DISCOVERED THAT THE WHEEL BEARING HAD DISINTEGRATED AND BOTH REAR AXLES WERE SEVERELY COMPRO... Read more
Incident date: Jul 21, 2009
TL*THE CONTACT OWNS A 2001 LINCOLN LS. WHILE DRIVING 45 MPH, THE VEHICLE BEGAN TO SMOKE, A LOUD NOISE WAS HEARD, AND THE FRONT PASSENGER SIDE OF THE VEHICLE FELL TO THE GROUND. THE VEHICLE WAS TOWED TO A REPAIR SHOP AND THE MECHANIC STATED THAT THE FRONT LOWER CONTROL ARM BOLT FAILED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V359001 (SUSPENSION:FRONT:C... Read more
Incident date: Jul 15, 2009
TL*THE CONTACT OWNS A 2001 LINCOLN LS. WHILE DRIVING 20 MPH, THE CONTACT HEARD A SCREECHING NOISE COMING FROM THE REAR OF THE VEHICLE. UPON FURTHER INSPECTION, HE NOTICED THAT THE REAR DRIVER'S SIDE WHEEL SUBFRAME WAS RUSTED, WHICH CAUSED THE LOWER CONTROL ARM TO FAIL. THE VEHICLE WAS TOWED AND THE TOW DRIVER OBSERVED THAT THE OPPOSITE REAR FRAME ALSO FAILED. THE VEHICLE WAS TOWED TO THE DEALE... Read more
Incident date: Jul 15, 2009
TL*THE CONTACT OWNS A 2001 LINCOLN LS. WHILE DRIVING 20 MPH, THE CONTACT HEARD A SCREECHING NOISE COMING FROM THE REAR OF THE VEHICLE. UPON FURTHER INSPECTION, HE NOTICED THAT THE REAR DRIVER'S SIDE WHEEL SUBFRAME WAS RUSTED, WHICH CAUSED THE LOWER CONTROL ARM TO FAIL. THE VEHICLE WAS TOWED AND THE TOW DRIVER OBSERVED THAT THE OPPOSITE REAR FRAME ALSO FAILED. THE VEHICLE WAS TOWED TO THE DEALE... Read more
Incident date: Jul 18, 2009
TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS ARE KNOWN TO BURN OUT. THE PARTS ARE NO LONGER BEING MANUFACTURED SO THE ONLY WAY TO REPAIR THEM IS WITH A KIT. THE CONTACT STATED THAT THIS SEEMED LIKE AN EXPENSIVE TEMPORARY REMEDY. IN ADDITION, THE BLEND DOOR, WHICH OPENS THE CONTROL FOR HOT AND COLD AIR TO DEFROST THE WINDSHIELD, DOES NOT WORK. T... Read more
Incident date: Jul 18, 2009
TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS ARE KNOWN TO BURN OUT. THE PARTS ARE NO LONGER BEING MANUFACTURED SO THE ONLY WAY TO REPAIR THEM IS WITH A KIT. THE CONTACT STATED THAT THIS SEEMED LIKE AN EXPENSIVE TEMPORARY REMEDY. IN ADDITION, THE BLEND DOOR, WHICH OPENS THE CONTROL FOR HOT AND COLD AIR TO DEFROST THE WINDSHIELD, DOES NOT WORK. T... Read more
Incident date: Jun 15, 2009
WHEN THE DRIVER EXITS THE VEHICLE, THE LOWER SEAT CUSHION IS SOFT ENOUGH TO BE COMPRESSED AGAINST THE HARD PLASTIC EDGING THAT SUPPORTS THE SEAT LOCATION CONTROLS. DUE TO REPEATED COMPRESSION AGAINST THE PLASTIC EDGING, THE DRIVER SIDE SEAT DEVELOPS A HORIZONTAL CRACK/CUT IN THE LEATHER CUSHION ALONG THE SIDE. *TR
Incident date: Dec 6, 2008
TL*THE CONTACT OWNS A 1998 LINCOLN NAVIGATOR. WHILE PARKED AT A GAS STATION, THE CONTACT NOTICED SMOKE UNDERNEATH THE HOOD OF THE VEHICLE. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE INSURANCE COMPANY STATED THAT THE VEHICLE WAS DESTROYED, BUT DID NOT DISCLOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS TOWED TO A SALVAGE YARD. T... Read more
Fire