Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Dec 9, 2009
TL* THE CONTACT OWNS A 2003 LINCOLN LS. WHILE DRIVING 35 MPH SHE NOTICED THE PARKING BRAKE/ SERVICE ENGINE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. SEVERAL DAYS LATER WHILE STARTING THE IGNITION SHE NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY. A TECHNICIAN STATED THAT SHE HAD AN OIL LEAK FROM THE REAR OF THE ENGINE THAT WAS DRIP... Read more
Incident date: Dec 9, 2009
TL* THE CONTACT OWNS A 2003 LINCOLN LS. WHILE DRIVING 35 MPH SHE NOTICED THE PARKING BRAKE/ SERVICE ENGINE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. SEVERAL DAYS LATER WHILE STARTING THE IGNITION SHE NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY. A TECHNICIAN STATED THAT SHE HAD AN OIL LEAK FROM THE REAR OF THE ENGINE THAT WAS DRIP... Read more
Incident date: Dec 13, 2009
2003 LINCOLN NAVIGATOR TRAVELING 65 MILES AN HOUR AND SUSPENSION WENT OUT REAR ONE THIS TIME TRUCK BOUNCED SO HARD HIT MY HEAD AND TRUCK WAS UNCONTROLLABLE WE NEED TO SUE LINCOLN. BOUGHT MINE IN STATEN ISLAND DANA MOTORS WAS IN SHOP 21 TIMES FOR THE SUSPENSION THEY FIXED AND 3 MONTHS LATER OUT AGAIN LAST TIME OCTOBER COST ME 1100 DOLLARS . VERY BAD TRUCK STUCK WITH PAYMENT OF A DEATH TRAP! *TR
1 injured
Incident date: Dec 9, 2009
CONSUMER ALLEGES BRAKE APPLICATION LEADING TO ENGINE REVVING. VEHICLE MOVES FORWARD. CONSUMER HAS HAD VEHICLE FOR 6 MONTHS AND INCIDENT HAS OCCURRED 12-14 TIMES. RAN ACROSS INTERSECTION ONCE BECAUSE COULD NOT STOP VEHICLE IMMEDIATELY. CONSUMER HAS HAD VEHICLE SERVICED AT SAFFARD LINCOLN MERCURY IN MD. 3110 AUTOMOBILE BLVD SILVER SPRING MD 20904. DEALER RUN COMPUTER TEST BUT COULD NOT DUPLICATE INC... Read more
Incident date: Dec 5, 2009
TL*THE CONTACT OWNS A 2000 LINCOLN TOWNCAR. WHILE DRIVING 55 MPH WITH THE CRUISE CONTROL ACTIVATED HE ATTEMPTED TO ENGAGE THE BRAKE PEDAL WHILE MAKING A TURN AND THE CRUISE CONTROL WOULD NOT DEACTIVATE. THE CONTACT WAS FORCED TO SHIFT GEAR INTO NEUTRAL TO STOP THE VEHICLE AND DEACTIVATE THE CRUISE CONTROL. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER AND THERE WERE NO PRIOR WARNINGS. THE VIN W... Read more
Incident date: Nov 10, 2009
2000 LINCOLN LS-COILS GO OUT AND THE CAR STALLS WHILE DRIVING ON INTERSTATE AND AT RED LIGHTS. *TR
Incident date: Dec 2, 2009
THE REAR DRIVER SIDE TIRE VALVE CORE WAS COMING OUT (ALMOST COMPLETELY). IT WAS STICKING OUT SO FAR THAT I WAS UNABLE TO SCREW TIRE VALVE CAP ON COMPLETELY. BY SCREWING THE VALVE CAP TIGHTLY WOULD ACTUALLY CAUSE THE VALVE CORE TO BE PUSHED IN WHICH WOULD ALLOW THE AIR TO ESCAPE FROM THE TIRE. I HAVE BEEN TOLD THAT THIS IS A COMMON PROBLEM WITH THE TIRE VALVES WHICH HAVE THE TIRE PRESSURE SENSOR AT... Read more
LINCOLN
CONTINENTAL
(2002) — WHEELS
Dec 2, 2009
Incident date: Nov 26, 2009
I OWN A 2002 LINCOLN CONTINENTAL WHICH HAS OEM CHROME WHEELS. THE CHROME PLATING ON THE INSIDE OF THE WHEELS IS DELAMINATING AND CURLING INWARD TOWARD THE BRAKE AREA WHERE THE RUBBER LINES ARE LOCATED. NORMALLY A DRIVER WOULD NOT EVEN NOTICE THIS PLATING FAILURE AND IT COULD RESULT IN A SLICING OF THE RUBBER BRAKE LINES. THE FORD DEALER SAID THERE IS NO REMEDY FROM FORD MOTOR CO. THIS DELAMINTING ... Read more
Incident date: Jul 15, 2009
FUEL SPITS BACK OUT OF FUEL FILLER OPENING. MUST TURN FUEL NOZZLE TO 45 DEGREES TO FILL TANK. *TR
Incident date: Nov 25, 2009
ON A 2003 LINCOLN LS, THE BRAKES HAVE FAILED TO ENGAGE PROPERLY ABOUT A DOZEN TIMES OVER THE PAST 2 YEARS. EACH TIME, THE PAVEMENT IS DRY AND FREE OF DEBRIS OR GRAVEL. WITH EACH INCIDENT, THERE HAS BEEN A 25%-75% LOSS OF BRAKING POWER WITH A GRATING, OR METAL-ON-METAL, SOUND COMING FROM THE FRONT END. WE HAVE BROUGHT THE CAR TO THREE DEALERSHIPS AND ONE INDEPENDENT MECHANIC TO TRY TO RESOLVE TH... Read more
Incident date: Jun 23, 2009
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE METAL PIECE THAT SECURES THE STEERING COLUMN CAME APART. THIS PART WAS ALSO RESPONSIBLE FOR ALLOWING THE COLUMN TO ROTATE IN A CIRCULAR MOTION. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND THE METAL PIECE WAS REPLACED. THE REPAIRS DID NOT REMEDY THE FAILURE. HE THEN PURCHASED PARTS AND MODIFIED THE STEERING COLUMN. THE FAILURE MILEAGE WAS 68,000.
Incident date: Sep 8, 2009
THE LINCOLN TOWN CAR WAS PARKED OUTSIDE A RENTAL HOME AND CAUGHT FIRE. *TR
Fire
LINCOLN
CONTINENTAL
(1995) — POWER TRAIN:AUTOMATIC TRANSMISSION
Nov 23, 2009
Incident date: Nov 16, 2009
TL* THE CONTACT OWNS A 1995 LINCOLN CONTINENTAL. WHILE MAKING A RIGHT TURN AT 10 MPH THE TRANSMISSION BEGAN SLIPPING GEARS. THE VEHICLE WAS TOWED TO THE PLACE OF RESIDENCE. THE FORD MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 131,000.
Incident date: Oct 13, 2009
POWER SIDE STEP BARS ROTTEN WITH RUST, WE CAN NO LONGER STEP ON THEM BECAUSE THEY WILL BREAK OFF COMPLETELY THEN WE WILL HAVE A BIGGER PROBLEM. *TR
Incident date: Oct 27, 2009
I BROUGHT A 2000 LINCOLN LS FROM A DEALER BY THE NAME OF IMPORT AUTO SALES LOCATED AT 589 E 32ND ST. PATERSON NEW JERSEY 07513. WHEN I WAS TAKEN FOR A TEST DRIVE BY THE SALESMAN I QUESTION HIM ON A SQUEAKY BUMPY NOISE ON THE FRONT SIDE OF THE CAR . HE TOLD ME THAT THE TIRES NEEDED AIR AND THE ROAD IN THIS AREA IS VERY BUMPY. TO LATER FIND OUT THAT ON THAT MODEL CAR THERE WAS A BALL JOINTS RECALL .... Read more
Incident date: Oct 27, 2009
I BROUGHT A 2000 LINCOLN LS FROM A DEALER BY THE NAME OF IMPORT AUTO SALES LOCATED AT 589 E 32ND ST. PATERSON NEW JERSEY 07513. WHEN I WAS TAKEN FOR A TEST DRIVE BY THE SALESMAN I QUESTION HIM ON A SQUEAKY BUMPY NOISE ON THE FRONT SIDE OF THE CAR . HE TOLD ME THAT THE TIRES NEEDED AIR AND THE ROAD IN THIS AREA IS VERY BUMPY. TO LATER FIND OUT THAT ON THAT MODEL CAR THERE WAS A BALL JOINTS RECALL .... Read more
Incident date: Nov 14, 2009
LINCOLN, TOWN CAR,1992, MANUAL SAYS TO TURN OFF AIR SUSPENSION BEFORE JACKING AUTOMOBILE. NOT WHEN TIRE GO FLAT . WHEN TIRE IS FLAT FOR 30+ MINUTES. THE AIR SUSPENSION PUMP CONTINUES TO PUMP TILL IT DESTROYS THE REAR SUSPENSION. THERE BY LOWERING THE AUTOMOBILES REAR END TO A DANGEROUS LEVEL.( 2"). CAN CRIPPLE AUTOMOBILE WITH POTHOLES & SPEED-BUMPS & SOME STEERING CIRCUMSTANCES . WHICH CAN LEAD TO... Read more
Incident date: Nov 10, 2009
OVERFLOW TANK HAS A CRACK WHICH CAUSES ANTIFREEZE TO LEAK OUT AND OVERHEAT THE VEHICLE. *TR
Incident date: Aug 6, 2009
TL* THE CONTACT OWNS 2005 LINCOLN TOWN-CAR. WHILE ATTEMPTING TO DECELERATE, THE VEHICLE BEGAN TO ACCELERATE WITHOUT INTENTION. EVEN AFTER REPEATED BRAKE APPLICATION THE VEHICLE WOULD NOT STOP. CONSEQUENTLY SHE CRASHED INTO A GRASS EMBANKMENT. SHE WAS HOSPITALIZED BECAUSE HER BACK HAD BROKEN. THE VEHICLE WAS INSPECTED BY A DEALER, BUT THE TECHNICIAN COULD NOT IDENTIFY THE CAUSE OF THE FAILURE. THE ... Read more
Crash
1 injured
Incident date: Feb 5, 2008
2003 LINCOLN NAVIGATOR AIR SUSPENSION SENSOR FAILURE AT HIGHWAY SPEED. CAUSED VEHICLE TO LOSE ALL SUSPENSION AND DROP AS LOW AS IT WOULD GO, PROVIDING NO SUSPENSION. TRUCK BOUNCED DANGEROUSLY OVER THE ROAD WHILE ATTEMPTING TO DECREASE SPEED AND REMAIN WITHIN LANE. *TR
Incident date: Nov 1, 2009
TL* THE CONTACT OWNS A 2000 LINCOLN NAVIGATOR. DURING BRAKE APPLICATION AT 10 MPH, THE BRAKE PEDAL FELL TO THE FLOOR-BOARD. CONSEQUENTLY SHE CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY, IN WHICH THE MECHANIC ATTEMPTED TO MAKE REPAIRS. HOWEVER, WHILE IN THE SHOP THE VEHICLE CAUGHT ON FIRE WHILE IDLING. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE FIRE REPO... Read more
Crash
Fire
Incident date: Nov 5, 2009
FORD ISSUED A RECALL ON THE FRONT SUSPENSION (RECALL ID # 00V359001 - SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT) ON THE 2001 LINCOLN LS. HOWEVER, FORD RECALL WEB SITE AND DEALERS DO NOT ACKNOWLEDGE THE RECALL. FORD IS NOT HONORING RECALLS FOR ALL VINS EVEN THOUGH ITS THE IDENTICAL VEHICLE--2001 LINCOLN LS. OUR LINCOLN LS HAS THE SAME PROBLEM DESCRIBED. *TR
Incident date: Nov 5, 2009
FORD ISSUED A RECALL ON THE FRONT SUSPENSION (RECALL ID # 00V359001 - SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT) ON THE 2001 LINCOLN LS. HOWEVER, FORD RECALL WEB SITE AND DEALERS DO NOT ACKNOWLEDGE THE RECALL. FORD IS NOT HONORING RECALLS FOR ALL VINS EVEN THOUGH ITS THE IDENTICAL VEHICLE--2001 LINCOLN LS. OUR LINCOLN LS HAS THE SAME PROBLEM DESCRIBED. *TR
Incident date: Sep 10, 2009
TL* THE CONTACT OWNS A 2002 LINCOLN LS. WHILE DRIVING APPROXIMATELY 65 MPH ON NORMAL ROAD CONDITIONS THE VEHICLE ACCELERATED WITHOUT INTENTION, AND THEN DOWN-SHIFTED. THE DRIVER WAS ABLE TO GAIN CONTROL AND CONTINUE OPERATION WITH CAUTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO THE LOWER CONTROL ARMS AND BALL JOINTS... Read more
Incident date: Sep 10, 2009
TL* THE CONTACT OWNS A 2002 LINCOLN LS. WHILE DRIVING APPROXIMATELY 65 MPH ON NORMAL ROAD CONDITIONS THE VEHICLE ACCELERATED WITHOUT INTENTION, AND THEN DOWN-SHIFTED. THE DRIVER WAS ABLE TO GAIN CONTROL AND CONTINUE OPERATION WITH CAUTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO THE LOWER CONTROL ARMS AND BALL JOINTS... Read more
Incident date: Sep 10, 2009
TL* THE CONTACT OWNS A 2002 LINCOLN LS. WHILE DRIVING APPROXIMATELY 65 MPH ON NORMAL ROAD CONDITIONS THE VEHICLE ACCELERATED WITHOUT INTENTION, AND THEN DOWN-SHIFTED. THE DRIVER WAS ABLE TO GAIN CONTROL AND CONTINUE OPERATION WITH CAUTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO THE LOWER CONTROL ARMS AND BALL JOINTS... Read more
LINCOLN
CONTINENTAL
(1998) — ENGINE AND ENGINE COOLING:ENGINE
Oct 28, 2009
Incident date: Jan 5, 2009
I WAS DRIVING AROUND 50 MPH WHEN THE SPARK PLUG BLOW OUT OF THE HEAD OF THE MOTOR. IT CAUSED THE PISTON TO SMOKE AND IT HAD A RATTLE. *TR
Incident date: Aug 31, 2009
AIRBAG SYSTEM WARNING LIGHT ILLUMINATES INTERMITTENTLY. SERVICED BY THE DEALER FOUR TIMES. REPLACED THE CRASH SHOCK SENSOR. HAS NOT FIXED THE PROBLEM. UNSURE IF AIRBAG SYSTEM IS FUNCTIONING. *TR
Incident date: Oct 11, 2009
TL* THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. WHILE DRIVING 65 MPH THE VEHICLE SPEED CRUISE CONTROL WOULD NOT ACTIVATE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC, AND HE WAS INFORMED THAT THE CRUISE CONTROL SWITCH NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 115144.
Incident date: Oct 2, 2009
2003 LINCOLN TC RECENTLY NEEDED REPAIRS AT DEALERSHIP FOR REAR AXLE & BEARINGS. ADVISED BY DEALER THAT REPAIRS NOT COVERED BY RECALL, 04V328000 (FORD-04S16). FOUND 44 COMPLAINTS IN YOUR SYSTEM FOR THE SAME PROBLEM. WHY DID THE ORIGINAL RECALL NOT APPLY TO VEHICLES SUCH AS MINE. ARE NOT THE SAME PROBLEMS OCCURRING? ARE NOT THE SAME SAFETY ISSUES AT RISK? MY VEHICLE ONLY HAS 36,000 MILES & IS IN EXC... Read more
Incident date: Jul 1, 2007
COMPONENT: VEHICLE SPEED CONTROL DETAILS: TL*THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE GAS PEDAL AND BRAKES WERE TOO CLOSE TOGETHER. THE CONTACT OBSERVED THAT THEY WERE TOO CLOSE WHEN THE VEHICLE WAS PURCHASED; I NOTIFY THE DEALER, REEDMAN-TOLL, LANGHORNE, PA APPROXIMATELY 6 MONTHS AFTER PURCHASE AND WAS TOLD THAT THERE WAS NO RECALL ON THIS CONDITION. MY HUSBAND, JU... Read more
Incident date: Jul 1, 2007
COMPONENT: VEHICLE SPEED CONTROL DETAILS: TL*THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE GAS PEDAL AND BRAKES WERE TOO CLOSE TOGETHER. THE CONTACT OBSERVED THAT THEY WERE TOO CLOSE WHEN THE VEHICLE WAS PURCHASED; I NOTIFY THE DEALER, REEDMAN-TOLL, LANGHORNE, PA APPROXIMATELY 6 MONTHS AFTER PURCHASE AND WAS TOLD THAT THERE WAS NO RECALL ON THIS CONDITION. MY HUSBAND, JU... Read more
Incident date: Oct 3, 2009
I HAVE A 2003 LINCOLN NAVIGATOR .I BOUGHT IT IN STATEN ISLAND NY DANA MOTORS 2 YEARS AGO I HAVE HAD IT IN THERE SHOP FOR SUSPENSION CENSORS AND BAGS OVER 10 TIMES MY WARRANTY EXPIRED 30 DAYS AGO AND GUESS WHAT MY REAR SUSPENSION WENT OUT .I CONTACTED FORD OVER 10 TIMES AND I WANT TO SAY THAT THIS HAS TO BE THE WORST TRUCK AND COMPANY I HAVE EVER HAD TO DEAL WITH FORD FOUND ON ROAD DEAD GO GM. *TR
1 injured
Incident date: Oct 15, 2009
TL*THE CONTACT OWNS A 2000 LINCOLN NAVIGATOR. WHILE DRIVING THE PASSENGER SMELLED A BURNING ODOR. UPON FURTHER INSPECTION HE NOTICED THAT THE WIRING HARNESS, MAIN TERMINAL, COMPRESSOR AND THE ALTERNATOR HAD MELTED. PRIOR TO THE FAILURE, HE HEARD A PECULIAR NOISE. THE VEHICLE WAS NOT TAKEN TO THE DEALER NOR HAS HE NOTIFIED THE MANUFACTURER. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 169,0... Read more
Fire
Incident date: Oct 4, 2009
THE AIR COMPRESSOR CONTINUES TO FAIL, THIS CAUSES THE BACK OF THE VEHICLE TO DROP WAY DOWN. IF THIS HAPPENS WHILE THE VEHICLE IS TRAVELING ON THE FREEWAY I AM AFRAID THAT THE VEHICLE CAN FLIP OVER WITH MYSELF AND MY BABY. *TR
Incident date: Oct 4, 2009
THE AIR COMPRESSOR CONTINUES TO FAIL, THIS CAUSES THE BACK OF THE VEHICLE TO DROP WAY DOWN. IF THIS HAPPENS WHILE THE VEHICLE IS TRAVELING ON THE FREEWAY I AM AFRAID THAT THE VEHICLE CAN FLIP OVER WITH MYSELF AND MY BABY. *TR
Incident date: Jun 1, 2008
TL*THE CONTACT OWNS A 1999 LINCOLN NAVIGATOR. THE VEHICLES REAR LEFT WHEEL FELL OFF IN JUNE OF 2008. A TIRE MECHANIC STATED THAT THE STUD BROKE. THE WHEEL WAS REPAIRED; HOWEVER, ON OCTOBER 5, 2009 WHEN HE ATTEMPTED TO DRIVE OUT OF A PARKING LOT HE HEARD A NOISE, AND NOTICED THAT THE VEHICLE WAS LEANING TO THE RIGHT. WHEN HE INSPECTED THE VEHICLE HE OBSERVED THAT THE RIGHT LEFT WHEEL AND THE ROTOR... Read more
Incident date: Jun 22, 2009
1. DRIVING DOWN THE HIGHWAY. 2. NUT ATTACHED TO LOWER FRONT LEFT BALL JOINT BECAME LOOSE CAUSING A FRACTURE IN BALL JOINT STUD. LEFT FRONT TIRE CAME COMPLETELY DETACHED FROM VEHICLE CAUSING EXTREME HIGH DANGER WHILE TRYING TO MANEUVER THE VEHICLE OFF THE HIGHWAY AND AVOIDING OTHER VEHICLES. 3. THIS HAPPENED ONCE ON LEFT FRONT SIDE, WAS REPAIRED AND NOW JOINT ON RIGHT FRONT IS COMING LOOSE. ... Read more
Incident date: Jun 22, 2009
1. DRIVING DOWN THE HIGHWAY. 2. NUT ATTACHED TO LOWER FRONT LEFT BALL JOINT BECAME LOOSE CAUSING A FRACTURE IN BALL JOINT STUD. LEFT FRONT TIRE CAME COMPLETELY DETACHED FROM VEHICLE CAUSING EXTREME HIGH DANGER WHILE TRYING TO MANEUVER THE VEHICLE OFF THE HIGHWAY AND AVOIDING OTHER VEHICLES. 3. THIS HAPPENED ONCE ON LEFT FRONT SIDE, WAS REPAIRED AND NOW JOINT ON RIGHT FRONT IS COMING LOOSE. ... Read more
Incident date: Sep 26, 2009
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT NOTICED THAT THE REAR WHEEL BEARINGS WERE LEAKING. HE NOTIFIED THE MANUFACTURER IN REFERENCE TO RECALL# 04V328000, REAR SUSPENSION; HOWEVER, HE WAS ADVISED THAT SINCE HIS VIN WAS EXCLUDED HE IS INELIGIBLE FOR A FREE REMEDY. NO REPAIRS WERE MADE. THE FAILURE AND CURRENT MILEAGES WERE 64,000. UPDATED 10/20/09 *CN THE PROBLEM WITH THE... Read more
Incident date: Sep 24, 2009
TL*THE CONTACT OWNS A 2000 LINCOLN NAVIGATOR. WHILE THE VEHICLE WAS PARKED IT CAUGHT FIRE. THE CAUSE OF THE FAILURE WAS UNKNOWN; HOWEVER, THE VEHICLE WAS INCLUDED IN RECALL # 05V017000( VEHICLE SPEED CONTROL:CRUISE CONTROL). THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE . THE FAILURE AND CURRENT MILEAGES WERE 120,000.
Fire
Incident date: Sep 20, 2009
2001 LS LINCOLN TRANSMISSION I BELIEVE MY LINCOLN LS IS UNSAFE TO DRIVE DO TO THE FACT THAT THE SHIFTING IS ERRATIC. THIS CAR HAS ACTUALLY CUT OUT ON ME ON THE HIGHWAY ALL LIGHTS POWER STEERING EVERYTHING AND GAVE ME AN ERROR MESSAGE. THE MESSAGE STATED GEAR SHIFTING ERROR. I BOUGHT AN AUTOMATIC TO ELEVATE MY BAD SHIFTING AND NOW MY AUTOMATIC DOES NOT KNOW HOW TO SHIFT GEARS C'MON!!!!!!MY DEALER ... Read more
Crash
Incident date: Sep 17, 2009
ABOUT 2 HOURS AFTER ME AND MY CHILDREN GOT BACK HOME FROM WAL-MART AND GOT SETTLED IN FOR THE NIGHT MY BROTHER STEPPED OUTSIDE AND CAME BACK IN THE HOUSE YELLING FOR ME TO CALL THE FIRE DEPARTMENT BECAUSE MY 2001 LINCOLN NAVIGATOR WAS ON FIRE. I SERIOUSLY THOUGHT HE WAS PLAYING A JOKE ON ME BUT INSISTED SO I GOT UP AND MY TRUCK WAS ON FIRE IN MY DRIVEWAY. MY HUSBAND HAD TO GET 2 WATER HOSE AND KEE... Read more
Fire
Incident date: Aug 5, 2009
TL* THE CONTACT OWNS A 2002 LINCOLN TOWN CAR .THE CONTACT STATED THAT WHILE DRIVING THE DRIVER SIDE SRS AIR BAG DEPLOYED WITHOUT WARRANT. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE VEHICLE WAS NOT INSPECTED. THE MANUFACTURER WAS NOTIFIED, BUT BECAUSE THE WARRANTY EXPIRED, NO ASSISTANCE WAS PROVIDED. THE FAILURE AND CURRENT MILEAGES WERE 45,000.
Incident date: Sep 21, 2008
TL* THE CONTACT OWNS A 1998 LINCOLN NAVIGATOR. THE CONTACT STATED THAT UPON ENTERING THE VEHICLE SHE NOTICED THAT IT WAS LOW TO THE GROUND. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY, AND A TECHNICIAN CONCLUDED THAT THE SUSPENSION SENSORS FAILED. NO REPAIRS WERE MADE. THE FAILURE AND CURRENT MILEAGES WERE 170,000. UPDATED 12/7/09 *CN UPDATED 12/08/09.*JB
Incident date: Jul 1, 2009
FAILURE OF BALL JOINTS ON 2002 LINCOLN LS LOUD SQUEAKING SOUND AND CLUNKING SOUND FROM FRONT PASSENGER SIDE OF CAR, DESIGNATED AS THE LOWER CONTROL ARM OF SUSPENSION SYSTEM. THE MODEL YEARS, 2000 AND 2001 HAVE BEEN RECALLED BUT THE IDENTICAL EQUIPMENT EXISTS ON THE 2002 LS. I HAVE NOT REPLACED THE BALL JOINT YET. HAVING DONE RESEARCH THIS IS A VERY COMMON OCCURRENCE ON THE 2002 LS. *TR
Incident date: Sep 21, 2008
TL*THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE GAS PEDAL AND BRAKES WERE TOO CLOSE TOGETHER. THE CONTACT OBSERVED THAT THEY WERE TOO CLOSE WHEN THE VEHICLE WAS PURCHASED; HOWEVER, HE DIDN'T NOTIFY THE DEALER OR THE MANUFACTURER. THE FAILURE MILEAGE WAS 38,000.
Incident date: Sep 2, 2009
THE GEAR SHIFT SELECTOR BROKE AND I COULD NOT GET THE VEHICLE INTO A NEUTRAL POSITION WHILE DRIVING. COULD NOT TURN OFF THE IGNITION SYSTEM. *TR UPDATED 01/13/10.
Incident date: Aug 14, 2009
AIR SUSPENSION SENSOR WILL NOT STAY ATTACHED AND CAR HEIGHT ADJUSTMENT RANDOMLY GOES UP TOO HIGH OR DOWN TOO LOW. IF THIS OCCURS WHILE IN MOTION IT COULD BE VERY DANGEROUS AS THE TIRE CAN COME IN CONTACT WITH THE WHEEL WELL. CAR WAS TAKEN TO DEALER AND WE WERE TOLD THAT IT WOULD BE $2000 TO REPAIR. FOR NOW THE SENSOR WAS CLIPPED BACK ON AND EVERYTHING WAS WORKING FINE. A WEEK LATER SENSOR CAME OFF... Read more
Incident date: Sep 2, 2009
1994 LINCOLN MARK 8 HEADLIGHTS DESIGN DOES NOT PERMIT ADEQUATE LIGHTING FOR DRIVING AT NIGHT USING LOW BEAMS. BULBS WERE REPLACED WITH HIGHER POWER BULBS AND THE LIGHTING STILL DOES NOT ILLUMINATE THE ROADWAY. *TR