Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Apr 25, 2010
I HAVE A 2004 LINCOLN LS THAT STARTED TO RUN ROUGH SO I REPLACED THE AIR FILTER. THIS DID NOT HELP SO NEXT I REPLACED THE SPARK PLUGS. THIS DID NOT HELP. THE THINGS THAT I HAVE DONE UP TO THIS POINT STARTED BECAUSE MY CAR STARTED MISSING AND RUNNING ROUGH HOWEVER I HAVE FOUND OUT THAT IT WAS JUST THE BEGINNING OF A BIGGER PROBLEM IN THAT THE CAR WAS AND IS PUMPING GAS INTO THE ENGINE AND AIR INTA... Read more
Incident date: May 1, 2010
2006 LINCOLN NAVIGATOR, 50,000 MILES ON CAR. CAR SHUT DOWN AFTER GIVING AN ENGINE SAFETY MODE ERROR ON DASH WHILE ON FOUR LANE BUSY HIGHWAY TRAVELING 40-45 MPH. COASTED TO SIDE OF ROAD (NO BERM AVAILABLE). CARS RACING BY. WAITED 5 MINUTES. RESTARTED CAR AND LIMPED INTO TEAM FORD OF MARIETTA GEORGIA DEALER. I WAS TOLD THE THROTTLE CONTROL BODY & MOTOR ASY #8L3Z*9E926*A WAS BAD AND WAS NOT COVE... Read more
Incident date: Feb 10, 2010
TL* THE CONTACT OWNS A 2000 LINCOLN LS. WHILE DRIVING AT SPEEDS OF 50 MPH, THERE WAS A LOUD, UNUSUAL RATTLING NOISE COMING FROM UNDER THE VEHICLE. THE DEALER ADVISED THE STEERING AND BALL JOINTS WERE DEFECTIVE AND WOULD NEED TO BE REPLACED. THE MANUFACTURER ADVISED THERE WERE NO RECALLS FOR THE VEHICLE AND WOULD NOT PROVIDE ANY ASSISTANCE. THE CONTACT WAS CONCERNED THAT IF THE BALL JOINTS WERE TO ... Read more
Incident date: Feb 10, 2010
TL* THE CONTACT OWNS A 2000 LINCOLN LS. WHILE DRIVING AT SPEEDS OF 50 MPH, THERE WAS A LOUD, UNUSUAL RATTLING NOISE COMING FROM UNDER THE VEHICLE. THE DEALER ADVISED THE STEERING AND BALL JOINTS WERE DEFECTIVE AND WOULD NEED TO BE REPLACED. THE MANUFACTURER ADVISED THERE WERE NO RECALLS FOR THE VEHICLE AND WOULD NOT PROVIDE ANY ASSISTANCE. THE CONTACT WAS CONCERNED THAT IF THE BALL JOINTS WERE TO ... Read more
Incident date: Mar 6, 2010
FORD'S PLASTIC INTAKE MANIFOLD IS CRACKED. IS THERE ANY RECOURSE STILL AVAILABLE FOR THIS PROBLEM? THE MANIFOLD IS STILL ON THE CAR AND NOW LEAKING. *TR
Incident date: Jun 29, 2009
WE HAD A SUDDEN UNINTENDED ACCELERATION OF OUR CAR. WE WERE TRAVELING WEST ON THE NEW YORK STATE THRUWAY (I-90) TOWARDS NIAGARA FALLS. AS WE EXITED INTO A REST AREA, SUDDENLY THE ENGINE RACED AS IF THE GAS PEDAL WERE FLOORED. THE DRIVER PRESSED ON THE BRAKE VERY VERY HARD, AND THE CAR ALMOST STOPPED, MOVING FORWARD SLOWLY. THE DRIVER THEN SHIFTED INTO NEUTRAL, AND THE ENGINE SLOWEDAND WE STOPP... Read more
Incident date: Jun 29, 2009
WE HAD A SUDDEN UNINTENDED ACCELERATION OF OUR CAR. WE WERE TRAVELING WEST ON THE NEW YORK STATE THRUWAY (I-90) TOWARDS NIAGARA FALLS. AS WE EXITED INTO A REST AREA, SUDDENLY THE ENGINE RACED AS IF THE GAS PEDAL WERE FLOORED. THE DRIVER PRESSED ON THE BRAKE VERY VERY HARD, AND THE CAR ALMOST STOPPED, MOVING FORWARD SLOWLY. THE DRIVER THEN SHIFTED INTO NEUTRAL, AND THE ENGINE SLOWEDAND WE STOPP... Read more
Incident date: May 3, 2010
LINCOLN LS TRANSMISSION SHOWING E AND DRIVING ROUGH. *TR
Incident date: Apr 30, 2010
I WAS DRIVING 62 MPH IN CRUISE AND DECIDED I WANTED TO GO 70 MPH. I THEN PROCEEDED TO HOLD DOWN THE "SET +" BUTTON UNTIL MY SPEED REACHED 70 AT WHICH POINT I RELEASED THE BUTTON. TO MY SURPRISE THE VEHICLE ACCELERATED TO 95 MPH AND HELD THAT SPEED. I THEN SLOWED THE CAR WITH MY BRAKES TO 65 AND AGAIN HELD THE "SET+" BUTTON UNTIL I REACHED 70MPH. THIS TIME THE VEHICLE ACCELERATED TO 80MPH AND HELD ... Read more
Incident date: Apr 25, 2010
WHENEVER THE CAR IS WASHED OR IF IT SNOWS OR RAINS THE CAR EXPERIENCES SPONTANEOUS ELECTRICAL ACTIVITY WHEN NO KEY OR PERSON IS PRESENT USING ANY ASPECT OF THE VEHICLE. FOR EXAMPLE, AFTER WASHING THE CAR, THE VEHICLE WILL DRIVE PERFECTLY FINE, BUT UPON BEING PARKED, SOMETIMES HOURS AFTER BEING PARKED, THE VEHICLE WILL THEN BE OBSERVED TRIGGERING POWER SEATS, AIRBAG WARNING LIGHTS, AND CLICKING ... Read more
Incident date: Apr 2, 2010
MY LINCOLN LS 2005 WAS DOING FINE THAN 53000 MILES HITS THAT'S NOTHING ON VEHICLES AND. MY TRANSMISSION IS JUMPING GEARS FOUR AND FIVE ARE HORRIBLE I CANT EXCEED 55MPH ..ID UNDERSTAND ON A VEHICLE THAT HAS 160000 MILES BUT I MEAN 53000 GIVE ME A FINANCIAL BREAK. I BOUGHT THIS CAR THINKING NICE SHAPE MINT CONDITION BUT NEVER DID I REALIZE NOR READ UP THAT THESE THINGS GIVE OUT AND THAT THE TRANSMIS... Read more
LINCOLN
AVIATOR
(2003) — POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Apr 30, 2010
Incident date: Apr 23, 2010
TL*THE CONTACT OWNS A 2003 LINCOLN AVIATOR. WHILE SHIFTING INTO PARK, THE SHIFTER LEVER BROKE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT BUT THE CONTACT PLANNED TO HAVE IT TOWED TO AN AUTHORIZED DEALERSHIP. THE FAILURE AND MILEAGE WAS 127,467.
Incident date: Jan 1, 2010
I HAVE HAD MY 2004 LINCOLN LS IN THE SHOP AT MY LOCAL FORD DEALERSHIP ON NUMEROUS OCCASIONS. STARTING AT AROUND 80,000 MILES ON IT, I HAD A VARIETY OF PROBLEMS ON IT WHICH COST ME SEVERAL THOUSAND DOLLARS. BUT MOST RECENTLY AND THE BIGGEST PROBLEM THAT I HAVE NOW IS WITH IT RUNNING HOT. AS A MATTER OF FACT, THIS IS MY 5TH TIME TAKEN TO THE SHOP FOR THIS SAME PROBLEM. THEY REPLACED MY THERMOSTAT F... Read more
Incident date: Jan 16, 2010
TL*THE CONTACT OWNS A 2003 LINCOLN AVIATOR. WHILE DRIVING AT ANY SPEED, THE VEHICLE SUDDENLY LOST POWER. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED ABOUT RECALL 02V313000 (POWERTRAIN: AUTOMATIC TRANSMISSION) WHICH CITED THE SAME FAILURE AS THE ONE THE CONTACT EXPERIENCED. HOWEVER, THE CONTACT WAS INFORMED THAT HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED ... Read more
Incident date: Apr 19, 2010
TL*THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. WHILE DRIVING AT 2 MPH, THE CONTACT HEARD A LOUD SOUND. SECONDS LATER, THE FRONT END OF THE VEHICLE SUDDENLY FELL TO THE GROUND. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE FRONT DRIVER SIDE BALL JOINT HAD SEPARATED FROM THE VEHICLE. A FEW WEEKS PRIOR TO THE FAILURE, THE CONTACT NOTICED THAT THE VEHICLE MADE A CREAKING SOUND WHENEVER OPER... Read more
Incident date: Apr 18, 2010
2006 LINCOLN MARK LT WENT INTO "ENGINE FAILSAFE MODE" FOR NO REASON. THIS CREATED A VERY DANGEROUS CONDITION WITH THE TRUCK GOING INTO AN IDLE. PULLED TRUCK OVER AND RESTARTED ENGINE. *TR
Incident date: Apr 24, 2010
TL*THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 5 MPH, THE AXLE SHAFT SUDDENLY CRACKED. THE CONTACT COASTED THE VEHICLE ONTO THE EMERGENCY LANE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE CONTACT REFERENCED RECALL 04V328000 (SUSPENSION: REAR). THE DEALER STATED THAT THE FAILURE WAS IDENTICAL TO THE RECALL; HOWEVER, THE MANUFACTURER STATED THAT HIS VIN WAS NOT INC... Read more
Incident date: Apr 7, 2010
I OWN A 2006 LINCOLN TOWN CAR, PURCHASED NEW. APPROXIMATELY ONCE OR TWICE PER YEAR THE VEHICLE WILL TRY TO ACCELERATE AS I AM BRAKING FOR A RED LIGHT OR A STOP SIGN. PLACING TRANSMISSION INTO NEUTRAL POSITION SEEMS TO RESULT IN ENGINE SLOWING DOWN. TAKEN TO LINCOLN-MERCURY DEALERSHIP IN 3/07 AND 4/10. THEY CAN NOT DUPLICATE THE PROBLEM AND THEY STATE THAT THEY CAN NOT EXPLAIN WHAT IS CAUSING THIS.... Read more
Incident date: Apr 7, 2010
I OWN A 2006 LINCOLN TOWN CAR, PURCHASED NEW. APPROXIMATELY ONCE OR TWICE PER YEAR THE VEHICLE WILL TRY TO ACCELERATE AS I AM BRAKING FOR A RED LIGHT OR A STOP SIGN. PLACING TRANSMISSION INTO NEUTRAL POSITION SEEMS TO RESULT IN ENGINE SLOWING DOWN. TAKEN TO LINCOLN-MERCURY DEALERSHIP IN 3/07 AND 4/10. THEY CAN NOT DUPLICATE THE PROBLEM AND THEY STATE THAT THEY CAN NOT EXPLAIN WHAT IS CAUSING THIS.... Read more
Incident date: Nov 19, 2009
2005 LINCOLN AVIATOR HAS CRACK IN REAR APPLIQUE PANEL. THIS CRACK OCCURRED WITH NO ACCIDENT JUST APPEARED AFTER A FROST. THIS PROBLEM WAS RELAYED TO FORD? LINCOLN HOME OFFICE BUT NOTHING WAS DONE TO REPAIR THE PROBLEM BY FORD. THE LEAK WILL DESTROY THE INSIDE PANEL AND WILL EVENTUALLY ROT THE BACK TAILGATE. *TR
Incident date: Oct 1, 2009
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 TO 45 MPH DOWN A RAMP, HE ENGAGED THE BRAKES AND THE VEHICLE ABNORMALLY ACCELERATED. HE CONTINUED TO ENGAGE THE BRAKES USING BOTH FEET TO AVOID A POTENTIAL CRASH. HE WAS ABLE TO BRING SLOW THE VEHICLE DOWN AND DRIVE ONTO AN EMERGENCY LANE. THE CONTACT STATED THAT THE VEHICLE HAD BEEN TAKEN TO THE D... Read more
Incident date: Jan 28, 2010
WHEELS CORRODING CAUSING TIRE TO DEFLATE. *TR
Incident date: Dec 18, 2008
TL*THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. THE FRONT STRUTS BROKE AND THE FRONT END OF THE VEHICLE FELL DOWN, ALMOST TOUCHING THE GROUND. THERE WAS BARELY ANY SUSPENSION WHEN THE CONTACT DROVE TO AN AUTHORIZED DEALERSHIP; THE DEALER REPLACED THE FRONT STRUTS. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THERE WERE NO RECALLS OR WARRANTY'S ON THE VEHICLE. THE FAILURE MILEAGE WAS APP... Read more
Incident date: Apr 2, 2010
FUSE/RELAY FUSES GET BURNED ONCE EVERY TWO DAYS THE SUV TURNS OFF WHILE IN MOTION. ALMOST CAUSED AN ACCIDENT IN A HEAVY TRAFFIC INTERSECTION. HAS HAPPENED FOR 5-6 TIMES. TOOK THE SUV TO AN ELECTRICIAN FOUND NO PROBLEM, CALLED FORD DEALER APPOINTMENT IN TWO WEEKS. *TR
Incident date: Feb 27, 2010
2004 LINCOLN TOWN CAR PURCHASED NEW FROM DEALER WITH DEFECTIVE WHEEL BEARINGS. WHEN WE PURCHASED THE CAR IT HAD LOUD CABIN NOISE, THE DEALER INFORMED US THAT THE OUTSIDE NOISE WAS CAUSED BY THE REAR WINDOW AND A SPECIALIST WAS BROUGHT IN TWO DAYS LATER TO ALIGN THE WINDOW. CABIN NOISE CONTINUED UNTIL THE BEARINGS GAVE OUT AT 98,709 MILES. AS PER THE WINDOW THAT WAS ALIGN, IT IS NOW THE ONLY WI... Read more
Incident date: Feb 27, 2010
2004 LINCOLN TOWN CAR PURCHASED NEW FROM DEALER WITH DEFECTIVE WHEEL BEARINGS. WHEN WE PURCHASED THE CAR IT HAD LOUD CABIN NOISE, THE DEALER INFORMED US THAT THE OUTSIDE NOISE WAS CAUSED BY THE REAR WINDOW AND A SPECIALIST WAS BROUGHT IN TWO DAYS LATER TO ALIGN THE WINDOW. CABIN NOISE CONTINUED UNTIL THE BEARINGS GAVE OUT AT 98,709 MILES. AS PER THE WINDOW THAT WAS ALIGN, IT IS NOW THE ONLY WI... Read more
Incident date: Feb 27, 2010
2004 LINCOLN TOWN CAR PURCHASED NEW FROM DEALER WITH DEFECTIVE WHEEL BEARINGS. WHEN WE PURCHASED THE CAR IT HAD LOUD CABIN NOISE, THE DEALER INFORMED US THAT THE OUTSIDE NOISE WAS CAUSED BY THE REAR WINDOW AND A SPECIALIST WAS BROUGHT IN TWO DAYS LATER TO ALIGN THE WINDOW. CABIN NOISE CONTINUED UNTIL THE BEARINGS GAVE OUT AT 98,709 MILES. AS PER THE WINDOW THAT WAS ALIGN, IT IS NOW THE ONLY WI... Read more
Incident date: Jan 1, 1901
2007 LINCOLN TOWN CAR ACCELERATION. THE CONSUMERS WIFE WAS APPROACHING A TRAFFIC SIGNAL, WHEN SUDDENLY THE ENGINE REVVED EXTREMELY HIGH AS SHE WAS ATTEMPTING TO APPLY THE BRAKE TO COME TO A NORMAL STOP. AS THE ENGINE WAS OUT OF CONTROL AND THE BRAKING SYSTEM WAS NOT SUFFICIENT TO STOP, SHE QUICKLY PLACED THE GEAR INTO NEUTRAL. AFTER SHIFTING TO NEUTRAL, THE BRAKES WERE SUFFICIENT WITH ONLY... Read more
Incident date: Jan 1, 1901
2000 LINCOLN LS. CONSUMER STATES PROBLEM WITH A SENSOR. *TGW THE CONSUMER STATED A DIAGNOSTIC TROUBLE CODE WAS FOUND FOR THE DRIVER SIDE AND PASSENGER SIDE AIR BAGS. THE MECHANIC LOOK UP THE CODE AND FOUND TSB 02-12-7 WHICH HE STATED HAD A BROKEN CIRCUIT IN THE CONNECTOR AND PIGTAIL UNDER THE SEAT. FORD STATED THEY WOULD NOT PAY FOR THE REPAIRS, AS IT WAS ONLY GOOD FOR 5 YEARS. *JB
Incident date: May 26, 2009
TL*THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE SUDDENLY STALLED AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP FOR A DIAGNOSTIC TEST BUT THE DEALER COULD FIND NO PROBLEMS. ANOTHER DEALER INFORMED THE CONTACT THAT THE POWER STEERING, TRANSMISSION AND ENGINE NEEDED TO BE REPAIRE... Read more
Incident date: May 26, 2009
TL*THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE SUDDENLY STALLED AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP FOR A DIAGNOSTIC TEST BUT THE DEALER COULD FIND NO PROBLEMS. ANOTHER DEALER INFORMED THE CONTACT THAT THE POWER STEERING, TRANSMISSION AND ENGINE NEEDED TO BE REPAIRE... Read more
Incident date: May 26, 2009
TL*THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE SUDDENLY STALLED AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP FOR A DIAGNOSTIC TEST BUT THE DEALER COULD FIND NO PROBLEMS. ANOTHER DEALER INFORMED THE CONTACT THAT THE POWER STEERING, TRANSMISSION AND ENGINE NEEDED TO BE REPAIRE... Read more
Incident date: Apr 11, 2001
2001 LINCOLN LS--FRONT PASSENGER WHEEL- THERE WAS ALOT OF SQUEAKING NOISES COMING FROM THE WHEEL BEFORE INCIDENT OCCURRED. YESTERDAY, GOING THROUGH A DRIVE-THRU, I HEARD A POP. I GOT OUT AND INSPECTED THE VEHICLE. THE FENDER WAS RESTING ON THE TIRE. I CALLED A TOW TRUCK AND AS HE WAS TRYING TO PUT THE CAR ON THE TOW TRUCK, HE SHOWED ME THE DAMAGE. THE BOLT THAT HOLDS THE BALL JOINT AND CONTROL A... Read more
Incident date: Apr 11, 2001
2001 LINCOLN LS--FRONT PASSENGER WHEEL- THERE WAS ALOT OF SQUEAKING NOISES COMING FROM THE WHEEL BEFORE INCIDENT OCCURRED. YESTERDAY, GOING THROUGH A DRIVE-THRU, I HEARD A POP. I GOT OUT AND INSPECTED THE VEHICLE. THE FENDER WAS RESTING ON THE TIRE. I CALLED A TOW TRUCK AND AS HE WAS TRYING TO PUT THE CAR ON THE TOW TRUCK, HE SHOWED ME THE DAMAGE. THE BOLT THAT HOLDS THE BALL JOINT AND CONTROL A... Read more
Incident date: Apr 11, 2001
2001 LINCOLN LS--FRONT PASSENGER WHEEL- THERE WAS ALOT OF SQUEAKING NOISES COMING FROM THE WHEEL BEFORE INCIDENT OCCURRED. YESTERDAY, GOING THROUGH A DRIVE-THRU, I HEARD A POP. I GOT OUT AND INSPECTED THE VEHICLE. THE FENDER WAS RESTING ON THE TIRE. I CALLED A TOW TRUCK AND AS HE WAS TRYING TO PUT THE CAR ON THE TOW TRUCK, HE SHOWED ME THE DAMAGE. THE BOLT THAT HOLDS THE BALL JOINT AND CONTROL A... Read more
Incident date: Apr 9, 2010
TL*THE CONTACT OWNS A 2009 LINCOLN TOWN CAR. WHILE THE CONTACT WAS DRIVING 45 MPH THE BRAKE PEDAL WAS ENGAGED, FOLLOWED BY AN UNINTENDED ACCELERATION AND THE SPEED INCREASED TO APPROXIMATELY 70 MPH. THE GEAR WAS SHIFTED FROM DRIVE TO NEUTRAL AND THE VEHICLE WAS ABLE TO SLOW DOWN. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 10,000. THE CURRENT MILEAGE WAS... Read more
Incident date: Apr 7, 2010
TL*THE CONTACT OWNS A 1999 LINCOLN TOWN CAR. THE CONTACT WAS DRIVING APPROXIMATELY 3 MPH IN A PARKING LOT. THE LOWER BALL JOINTS DETACHED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. A RECALL REPAIR WAS PERFORMED UNDER NHTSA CAMPAIGN ID NUMBER 098V322000 (SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT). THE FAILURE MILEAGE WAS 75,397. THE CURRENT MILEAGE WAS 75,412. UPDAT... Read more
Incident date: Apr 12, 2010
I NOTICED A CRACK ALONG THE REAR HATCHDOOR LIFT GATE ALONG THE BEZEL OR EMBLEM THAT RUNS VERTICALLY DOWN THE LIFT GATE, IT WAS BOUGHT TO MY ATTENTION FORM OTHER AVIATOR OWNERS WITH THE SAME EXACT DEFECT ON THEIR REAR HATCH DOOR LIFTGATES, THAT THIS IS A DEFECT ALL AVIATOR HAVE. I STARTED TO NOTICE OTHER AVIATOR AND SURE ENOUGH THEY ALL HAVE THE SAME CRACK, MY NEIGHBOR WAS ABLE TO DET HIS FIXED WI... Read more
Incident date: Apr 8, 2010
ON JUNE 5, 2008 I WAS IN LINE ON A HILL TO GET INTO A CAR WASH & ACCELERATED INTO THE CAR ON LINE IN FRONT OF ME. I DID FILE A POLICE REPORT AT THAT TIME. I THOUGHT MY FOOT SLIPPED OFF THE BRAKE & THAT IT COULD HAVE BEEN MY FAULT. HOWEVER,ON APRIL 8, 2010 I WAS WAITING IN LINE AT THE SAME CAR WASH IN EXACTLY THE SAME SPOT.I TAPPED THE ACCELERATOR SLIGHTLY TO MOVE UP IN LINE AND MY CAR LURCHED FORW... Read more
Crash
Incident date: May 1, 2009
TL*THE CONTACT OWNS A 2006 LINCOLN TOWNCAR. WHILE DRIVING AT SPEEDS OF 20 MPH, THE PASSENGER SIDE FRONT TIRE ROD FAILED. THE CONTACT LOSS CONTROL OF THE VEHICLE CAUSING A CRASH. THE POLICE WERE CALLED TO THE SCENE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INSURANCE COMPANY REPAIR SHOP FOR REPAIRS. THE FAILURE HAS NOT RECURRED. THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 6... Read more
Crash
Incident date: Mar 28, 2010
TL* THE CONTACT OWNS A 2001 LINCOLN LS. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 3 MPH AND APPROACHING A DRIVEWAY, THE LOWER BALL JOINTS FRACTURED FROM THE VEHICLE CAUSING THE FRONT PASSENGERS SIDE TIRE TO COLLAPSE OUTWARD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE REPAIRS WERE MADE ACCORDINGLY. THE MANUFACTURER ADVISED THERE WERE NO RECALLS OR COMPLAINTS PERTAINING TO THIS ... Read more
Incident date: Apr 8, 2010
TL* THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE RUNNING BOARDS ON BOTH SIDES OF VEHICLES WERE EXHIBITING ROTTING. THE BRACKETS WERE RUSTED AND CORRODED AND THE SHEET METAL UNDERNEATH THE BOARDS WAS MISSING. THE CONTACT ATTEMPTED TO CONSULT WITH THE DEALER ON SEVERAL OCCASIONS BUT TO NO AVAIL. THE FAILURE MILEAGE WAS APPROXIMATELY 96,800.
Incident date: Mar 15, 2010
2004 LINCOLN LS SAFETY ISSUE DUE TO THROTTLE BODY FAILURE ON THE HIGHWAY CAR WENT INTO A SAFETY MODE AT FULL SPEED ON THE MAIN INTERSTATE AND ALMOST GOT MYSELF AND FAMILY KILLED. *TR
Incident date: Apr 3, 2010
TL* THE CONTACT OWNS A 2003 LINCOLN AVIATOR. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK IN THE DRIVE POSITION, THE VEHICLE BEGAN TO ABNORMALLY ACCELERATE IN THE REVERSE POSITION WITHOUT WARNING. THE CONTACT WAS ABLE TO STOP THE VEHICLE WITHOUT INCIDENT. UPON FURTHER INSPECTION, HE FOUND THAT THE SHIFTER CABLE WAS DISCONNECTED. HE WAS ABLE TO CONNECT THE CABLE AND PARK THE VEHICLE; HOWEVER; T... Read more
Incident date: Mar 7, 2010
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING AT SPEEDS OF 40 MPH, HE ATTEMPTED TO CHANGE LANES AND NOTICED THAT THE REAR HEAD RESTRAINT WAS BLOCKING HIS LINE OF VISION. THE HEAD RESTRAINT CAUSED A BLIND SPOT ON BOTH SIDES OF THE REAR WINDOWS. THE DEALER WAS NOTIFIED AND THEY ADVISED REMOVING THE HEAD RESTRAINTS OR ADJUSTING THEM IN A LOWER POSITION. THE MANUFACTUR... Read more
Incident date: Mar 31, 2010
TL*THE CONTACT OWNS A 1998 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT STATED THAT THE SCREW INSIDE THE REFLECTIVE CONE OF THE BULB WAS LOOSE WHICH CAUSED THE BULB TO SHATTER AND FAIL. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE DEALER ATTEMPTED TO SELL THE CONTACT A NEW BULB INSTEAD OF REPAIR THE PROBLEM. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE A... Read more
Incident date: Mar 31, 2010
MY VEHICLE IS A 2005 LINCOLN NAVIGATOR. THE VEHICLE CAME TO A STALL WHILE DRIVING ON THE EXPRESSWAY. THE MOTOR WAS RUNNING BUT THE VEHICLE WOULD NOT ACCELERATE. THIS IS VERY FRIGHTENING AS VEHICLES FOLLOWING CLOSELY ARE UNABLE TO DETERMINE WHEN MY VEHICLE IS SLOWING DOWN BECAUSE THE BRAKES ARE NOT APPLIED. THE VEHICLE SLOWS RAPIDLY AND THERE IS NO WAY TO DRIVE THE VEHICLE TO A SAFE PLACE OUT OF TR... Read more
Incident date: Apr 30, 2009
TL*THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT WAS DRIVING APPROXIMATELY 3 MPH, APPROACHING A STOP SIGN. WHEN THE BRAKE PEDAL WAS APPLIED A THE CONTACT HEARD A GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN RESURFACED THE BRAKE PADS; HOWEVER, THE FAILURE CONTINUED AFTER THE SERVICE REPAIR. THE FAILURE MILEAGE WAS 2,432. THE CURRENT MILEAGE WAS 16,00... Read more
Incident date: Mar 28, 2010
I HAVE A 2000 LINCOLN LS 3.9L V8 WITH APPROXIMATELY 115,000 MILES AND I HAVE BEEN EXPERIENCING UNINTENDED ACCELERATION IN MY VEHICLE. ALTHOUGH THE EXPERIENCE IS DIFFERENT THAN THE TOYOTAS THAT ACCELERATED TO 100+ MPH IT MAY BE ABLE TO PROVIDE SOME INSIGHT UPON WHAT IS GOING ON WITH THE CURRENT PROBLEM AT HAND. FIRST I HAVE TO NOTE THAT MY VEHICLE DOES NOT HAVE A CHECK ENGINE LIGHT ON AND SEEMS TO ... Read more
Incident date: Mar 30, 2010
LEAKY WINSHIELD CAUSING FAULTY WIREING AND CAR SHUTTING OFF WHILE MOVING WIPERS STOP WORKING AMONG OTHER THINGS FORD NOES OF THIS ISSUE AND IS NOT DOING ANTHING TO FIX ISSUE THIS IS A SAFTY ISSUE AS IT COULD CAUSE A FIRE OR EVEN LOSS OF CONTROL OF VEHICLE WHILE DRIVING AS IT SHUTS OFF SPERATICALLY AND SOMETIMES WONT RESTART