Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Nov 14, 2010
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THAT WHEN ACTIVATING THE TURN SIGNALS, THE RADIO VOLUME WOULD INDEPENDENTLY INCREASE. IN ADDITION, THE CONTACT STATED THAT WHEN THE TURN SIGNALS WERE ACTIVATED THEY WOULD NOT OPERATE AND ONCE THEY BECAME OPERABLE, THEY WOULD NOT DISENGAGE. THE CONTACT STATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER W... Read more
Incident date: Mar 11, 2011
WHILE DRIVING ON A LEVEL SURFACE IN MODERATE TRAFFIC GOING 40MPH I PRESSED THE BRAKES AND THE ANTI SKID LIGHTS CAME ON AND THE ABS TURNED ON AND TOOK THE VEHICLE A WHILE TO STOP... KEPT HAPPENING.... TURNED VEHICLE OFF AND RESTARTED AND IT WENT AWAY... JUST CONCERNED THAT IT MIGHT HAPPEN ON THE HIGHWAY.... IN HEAVY TRAFFIC. *TR
Incident date: Mar 1, 2011
2003 LINCOLN AVIATOR. ATTORNEY WRITES ON BEHALF OF CLIENT IN REGARDS TO PROBLEMS WITH HIS VEHICLE SUCH AS GEAR SHIFT, CRUISE CONTROL AND REARVIEW MIRROR FUNCTIONS *TGW THE GEAR SHIFT WOULD NOT MOVE OUT OF PARK AT TIMES. THE ENTIRE SHIFTER MECHANISM, STOP/BRAKE LIGHT SWITCH, INTERLOCK SOLENOID MECHANISM, AND ELECTRONIC CIRCUITRY WERE ALL REPLACED, BUT THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS.... Read more
Incident date: Mar 1, 2011
2003 LINCOLN AVIATOR. ATTORNEY WRITES ON BEHALF OF CLIENT IN REGARDS TO PROBLEMS WITH HIS VEHICLE SUCH AS GEAR SHIFT, CRUISE CONTROL AND REARVIEW MIRROR FUNCTIONS *TGW THE GEAR SHIFT WOULD NOT MOVE OUT OF PARK AT TIMES. THE ENTIRE SHIFTER MECHANISM, STOP/BRAKE LIGHT SWITCH, INTERLOCK SOLENOID MECHANISM, AND ELECTRONIC CIRCUITRY WERE ALL REPLACED, BUT THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS.... Read more
Incident date: Mar 1, 2011
2003 LINCOLN AVIATOR. ATTORNEY WRITES ON BEHALF OF CLIENT IN REGARDS TO PROBLEMS WITH HIS VEHICLE SUCH AS GEAR SHIFT, CRUISE CONTROL AND REARVIEW MIRROR FUNCTIONS *TGW THE GEAR SHIFT WOULD NOT MOVE OUT OF PARK AT TIMES. THE ENTIRE SHIFTER MECHANISM, STOP/BRAKE LIGHT SWITCH, INTERLOCK SOLENOID MECHANISM, AND ELECTRONIC CIRCUITRY WERE ALL REPLACED, BUT THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS.... Read more
Incident date: Mar 15, 2011
THE LEFT REAR WHEEL BEARING HAS BROKE 3 TIMES ON MY VEHICLE. THE FIRST TIME, I BROUGHT IT TO LINCOLN TO REPLACE THE WHEEL BEARING AT 28,000MI ON 10-10-07. THEN IT BROKE AGAIN (LEFT REAR BEARING) ABOUT 52000MI LAST YEAR 5-20-10 AND WAS REPLACED AT A LOCAL GARAGE WHERE THEY SAID THE BEARING WAS "SHATTERED" AND I WAS LUCKY TO MAKE IT TO THE REPAIR SHOP. THE BEARING HAS SINCE BROKE AGAIN ON 3-15-11 L... Read more
Incident date: Mar 16, 2011
I HAVE BEEN HAVING THE SAME PROBLEMS FROM DAY ONE SINCE I BOUGHT THIS CAR. I HAD A BRAND NEW TRANSMISSION PUT IN BY THE LINCOLN PLACE THREE YEARS AGO. NOW MY TRANSMISSION IS ACTING UP AGAIN. 1. TRANSMISSION SHIFTS ROUGH OR JERKY FROM PARK 2. TRANSMISSION SHIFTS ROUGH OR JERKY WHILE DRIVING 3. GEAR CHANGES TAKE TO LONG TO COMPLETE 4. SHIFTS OCCUR TOO EARLY, TOO LATE, TOO OFTEN 5.ALWAYS HAV... Read more
Incident date: Jun 14, 2010
THE FRONT INTERIOR DOOR HANDLES, ON THE DRIVER AND PASSENGER SIDES, BECAME DISLODGED FROM THE INTERNAL DOOR OPENING MECHANISM, CANNOT BE RETURNED TO THE ORIGINAL POSITION, AND DO NOT WORK. THE DOOR CAN ONLY BE OPENED BY ROLLING DOWN THE ELECTRIC WINDOW AND PULLING THE OUTER LATCH. FORD SERVICE CENTERS CAN NO LONGER PROCURE THE PART (THE DOOR TRIM PANEL) TO DO THE REPAIR AS FORD HAS DISCONTINUED MA... Read more
Incident date: Jan 12, 2011
THE CHECK TIRE PRESSURE LIGHT CAME ON, WHEN I WENT TO HAVE AIR ADDED, WORKERS NOTICED A BULGE IN THE SIDE WALL. I CONTACTED MICHELIN, I NOTIFIED MICHELIN OF THE PROBLEM AND EXCESS TIRE TREAD WEAR AT 22,99 MILES. THEY HAD ME TAKE THE TIRE TO 2 LOCATIONS FOR INSPECTION (THEY SAID TO RULE OUT ME HITTING A CURB), BOTH PLACES SAID IT DID NOT APPEAR THAT I HAD HIT A CURB. THEY WERE TO CALL BE BACK AN... Read more
LINCOLN
CONTINENTAL
(2002) - SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
Mar 10, 2011
Incident date: Mar 6, 2011
TL* THE CONTACT OWNS A 2002 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE COIL SPRINGS FRACTURED AND PUNCTURED THE FRONT PASSENGER TIRE. THE VEHICLE WAS TOWED TO THE DEALER WERE THEY CONFIRMED THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 72,000. UPDATED 04/07/11*LJ
Incident date: Mar 9, 2008
TL* THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. THE CONTACT WAS DRIVING 35 MPH WHEN HE DISCOVERED THAT THE HEADLIGHTS WERE ABNORMALLY BRIGHT. THE CONTACT WAS UNABLE TO ADJUST THE LAMPS AND THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY WERE UNABLE TO PROVIDE ANY ASSISTANCE. THE MANUFACTURER WAS CONTACTED WHO ALSO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 112,000.
Incident date: Feb 13, 2011
TL* THE CONTACT OWNS A 2003 LINCOLN AVIATOR EQUIPPED WITH MICHELIN CROSS TERRAIN TIRES, TIRE SIZE 245/65/R17 AND DOT NUMBER B3KTVE4X04084 . WHILE DRIVING APPROXIMATELY 70 MPH, THE CONTACT HEARD A LOUD UNUSUAL NOISE OUTSIDE OF THE VEHICLE. THE CONTACT WAS ABLE TO RESUME DRIVING AND UPON REACHING HER DESTINATION, SHE DISCOVERED THAT THE REAR DRIVER SIDE TIRE TREAD COMPLETELY SEPARATED AND DAMAGED T... Read more
Incident date: Mar 7, 2011
2006 LINCOLN NAVIGATOR, 60,000 MILES ON CAR. CAR SHUT DOWN AFTER GIVING AN ENGINE FAILED SAFETY MODE ERROR ON DASH WHILE ON FOUR LANE BUSY HIGHWAY TRAVELING 40-45 MPH. COASTED TO SIDE OF ROAD (NO BERM AVAILABLE). .. WAITED 5 MINUTES. RESTARTED CAR AND LIMPED INTO GARY YEOMAN FORD DEALER. I WAS TOLD THE THROTTLE CONTROL BODY & MOTOR ASY #3L3Z*9E926*A WAS BAD AND WAS NOT COVERED UNDER THE EXTENDED W... Read more
Incident date: Mar 7, 2011
2006 LINCOLN NAVIGATOR, 60,000 MILES ON CAR. CAR SHUT DOWN AFTER GIVING AN ENGINE FAILED SAFETY MODE ERROR ON DASH WHILE ON FOUR LANE BUSY HIGHWAY TRAVELING 40-45 MPH. COASTED TO SIDE OF ROAD (NO BERM AVAILABLE). .. WAITED 5 MINUTES. RESTARTED CAR AND LIMPED INTO GARY YEOMAN FORD DEALER. I WAS TOLD THE THROTTLE CONTROL BODY & MOTOR ASY #3L3Z*9E926*A WAS BAD AND WAS NOT COVERED UNDER THE EXTENDED W... Read more
Incident date: Feb 25, 2011
TL* THE CONTACT OWNS 2001 LINCOLN LS. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AND THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE DEALER REPLACED THE SPARK PLUGS AND THE FAILURE SEEMED TO BE REMEDIED HOWEVER, THE VEHICLE THEN BEGAN TO BACKFIRE AND DRIVE ABNORMALLY ROUGH. IN ADDITION, THE ENGINE WOULD EXHIBIT ABNORMAL NOISES AND AN OVERPOWERING OIL ODOR. THE... Read more
Incident date: Feb 25, 2011
TL* THE CONTACT OWNS 2001 LINCOLN LS. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AND THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE DEALER REPLACED THE SPARK PLUGS AND THE FAILURE SEEMED TO BE REMEDIED HOWEVER, THE VEHICLE THEN BEGAN TO BACKFIRE AND DRIVE ABNORMALLY ROUGH. IN ADDITION, THE ENGINE WOULD EXHIBIT ABNORMAL NOISES AND AN OVERPOWERING OIL ODOR. THE... Read more
Incident date: Mar 4, 2011
THE BRAKES CAN QUIT WORKING AFTER THE AUTOMATIC PARKING BRAKE RELEASE SOLENOID FAILS TO RELEASE THE REAR BRAKES WHEN THE TRANSMISSION LEVER IS MOVED OUT OF PARK. THE REAR BRAKES WILL THEN OVERHEAT AFTER SEVERAL MILES, WHICH CAUSES THE BRAKE FLUID TO EVENTUALLY BOIL AND BE EXPELLED FROM THE MASTER CYLINDER. THE FIRST SYMPTOM IS THAT THE BRAKE PEDAL GOES ALMOST ALL THE WAY TO THE FLOOR AND BRAK... Read more
Incident date: Mar 4, 2011
THE BRAKES CAN QUIT WORKING AFTER THE AUTOMATIC PARKING BRAKE RELEASE SOLENOID FAILS TO RELEASE THE REAR BRAKES WHEN THE TRANSMISSION LEVER IS MOVED OUT OF PARK. THE REAR BRAKES WILL THEN OVERHEAT AFTER SEVERAL MILES, WHICH CAUSES THE BRAKE FLUID TO EVENTUALLY BOIL AND BE EXPELLED FROM THE MASTER CYLINDER. THE FIRST SYMPTOM IS THAT THE BRAKE PEDAL GOES ALMOST ALL THE WAY TO THE FLOOR AND BRAK... Read more
Incident date: Mar 4, 2011
THE BRAKES CAN QUIT WORKING AFTER THE AUTOMATIC PARKING BRAKE RELEASE SOLENOID FAILS TO RELEASE THE REAR BRAKES WHEN THE TRANSMISSION LEVER IS MOVED OUT OF PARK. THE REAR BRAKES WILL THEN OVERHEAT AFTER SEVERAL MILES, WHICH CAUSES THE BRAKE FLUID TO EVENTUALLY BOIL AND BE EXPELLED FROM THE MASTER CYLINDER. THE FIRST SYMPTOM IS THAT THE BRAKE PEDAL GOES ALMOST ALL THE WAY TO THE FLOOR AND BRAK... Read more
Incident date: May 15, 2009
TL* THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT APPLIED PRESSURE TO THE ACCELERATOR PEDAL AND THE VEHICLE EXHIBITED AN ABNORMAL CRANKING NOISE FROM THE FRONT END. THE CONTACT STATED THAT THE FAILURE WOULD ALSO OCCUR WHEN APPLYING THE BRAKES AND WHEN DRIVING AT LOW SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE ... Read more
Incident date: Feb 5, 2011
RUBBING NOISE EXPERIENCED WHEN TURNING THE STEERING WHEEL, ESPECIALLY WHEN COLD (BELOW 32 F). ALSO RUBBING SQUEAKING NOISE FROM FRONT LEFT SUSPENSION, POSSIBLY THE STRUT. EXPERIENCE THE NOISE WHEN TURNING OR WHEN ENCOUNTERING SMALL BUMPS ON THE ROAD. 2007 LINCOLN MKZ. *TR
Incident date: Dec 30, 2010
DEALERS PAMPHLETS AND OWNERS MANUAL LISTS PERIMETER LIGHTS AS A FEATURE ON 2011 LINCOLN MKZ BUT THE VEHICLES DO NOT HAVE THEM (HEADLIGHTS COMING ON WHEN YOU UNLOCK VEHICLE AT NIGHT WITH FOB. THIS IS AN IMPORTANT SAFETY FEATURE. FORD SAYS IT IS A MISPRINT ALTHOUGH PAST YEARS MODEL DO HAVE THE FEATURE. *TR
Incident date: Dec 30, 2010
DEALERS PAMPHLETS AND OWNERS MANUAL LISTS PERIMETER LIGHTS AS A FEATURE ON 2011 LINCOLN MKZ BUT THE VEHICLES DO NOT HAVE THEM (HEADLIGHTS COMING ON WHEN YOU UNLOCK VEHICLE AT NIGHT WITH FOB. THIS IS AN IMPORTANT SAFETY FEATURE. FORD SAYS IT IS A MISPRINT ALTHOUGH PAST YEARS MODEL DO HAVE THE FEATURE. *TR
Incident date: Feb 25, 2011
TL*THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE OWNER'S MANUAL INDICATED THAT THE TIRE SIZE SPECIFICATION WAS P215/65/R15 HOWEVER, WHEN THE MANUFACTURER WAS NOTIFIED THEY INFORMED THE COTNACT THAT THE REQUIRED TIRE SIZE FOR THE MODEL YEAR VEHICLE WAS P225/54/VR17. THE MANUFACTURER INSTALLED THE PROPER TIRE SIZE ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.
Incident date: Feb 1, 2011
TL*THE CONTACT OWNS A 1995 LINCOLN TOWNCAR. WHILE DRIVING APPROXIMATELY 5 MPH, THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE LIGHT STAYED ON WHETHER THERE WAS A FRONT PASSENGER SEATED OR NOT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE DRIVER SIDE SEAT BELT ASSEMBLY WAS DEFETIVE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 77,000 AND THE CURRENT MILEAGE WAS... Read more
Incident date: Feb 1, 2011
TL*THE CONTACT OWNS A 1995 LINCOLN TOWNCAR. WHILE DRIVING APPROXIMATELY 5 MPH, THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE LIGHT STAYED ON WHETHER THERE WAS A FRONT PASSENGER SEATED OR NOT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE DRIVER SIDE SEAT BELT ASSEMBLY WAS DEFETIVE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 77,000 AND THE CURRENT MILEAGE WAS... Read more
Incident date: Jan 24, 2011
TL*THE CONTACT OWNS A 2001 LINCOLN TOWNCAR. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE DRIVER SIDE AIR BAG DEPLOYED WITHOUT ANY WARNING. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE MANUFACTURER WAS ALSO CONTACTED BUT THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000.
Incident date: Sep 17, 2010
TL* THE CONTACT OWNS A 1998 LINCOLN MARK VIII. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 15 MPH, THE FRONT DRIVER'S SIDE TIRE SEPARATED FROM THE VEHICLE, CAUSING THE VEHICLE TO SUDDENLY DROP TO THE GROUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO STATED THE BALL JOINT WAS BROKEN. THE MECHANIC REPLACED THE BALL JOINT WITH A MASTER PRO CP426. THE CONTACT EXPERIENCED THE FAILURE A ... Read more
Incident date: Dec 3, 2010
TL*THE CONTACT OWNS A 1998 LINCOLN MARK VIII. THE CONTACT STATED THAT WHILE DRIVING 20 MPH OVER TRAIN TRACKS, THE FRONT PASSENGER SIDE TIRE CAME OFF AND THE VEHICLE FELL TO THE GROUND. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED THREE TIMES BEFORE. THE VEHICLE WAS TOWED TO A LOCAL SHOP WHO DIAGNOSED THAT THE BALL JOINT AND CONTROL ARM NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED WHO D... Read more
Incident date: Jan 1, 2011
THE FRONT LCA BALL JOINT DRIES UP IN THE SOCKET AND MAKE THE CAR SQUEAK, AND WOBBLE OVER THE ROAD. THE AUTO SHOW STATED IT WAS A POOR DESIGN SINCE YOU ARE UNABLE TO ADD LUBRICATION INTO THE BALL JOINT. THERE IS A NATIONAL BACK ORDER TILL MAY, SO I HAVE TO DRIVE MY CAR UNSAFELY UNTIL ONE IS AVAILABLE. *LN
Incident date: Feb 12, 2011
TOOK MY 2002 LINCOLN INTO DEALER TO SEE WHY I WAS SMELLING HOT ENGINE OIL THEY TOLD ME THE VALVE COVER GASKETS LEAK ON BOTH SIDES OF ENGINE. ASKED WHY BOTH THE SERVICE TRACTION CONTROL LIGHT AND ABS LIGHT AND OCCASIONALLY BRAKE LIKE STAY ON WHILE OPERATING THE CAR, WAS TOLD THE SENSOR WAS BAD AND NEEDED REPLACED. UPON INSPECTION THEY FOUND THE TRANSMISSION COOLING LINE WAS LEAKING. MY CAR HAS ONLY... Read more
Incident date: Feb 12, 2011
TOOK MY 2002 LINCOLN INTO DEALER TO SEE WHY I WAS SMELLING HOT ENGINE OIL THEY TOLD ME THE VALVE COVER GASKETS LEAK ON BOTH SIDES OF ENGINE. ASKED WHY BOTH THE SERVICE TRACTION CONTROL LIGHT AND ABS LIGHT AND OCCASIONALLY BRAKE LIKE STAY ON WHILE OPERATING THE CAR, WAS TOLD THE SENSOR WAS BAD AND NEEDED REPLACED. UPON INSPECTION THEY FOUND THE TRANSMISSION COOLING LINE WAS LEAKING. MY CAR HAS ONLY... Read more
LINCOLN
CONTINENTAL
(1998) - VISIBILITY
Feb 15, 2011
Incident date: Mar 1, 2010
TL*THE CONTACT OWNS A 1998 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE REAR VIEW AND DRIVER SIDE MIRRORS WERE TINTED WITH AN ANTI-REFLECTION CHEMICAL WHICH MELTED THE PLASTIC INSIDE CAUSING THE MIRRORS TO LOOK FOGGY OR DARKER THAN THEY WERE. HE BELIEVED IT WAS A SAFETY HAZARD BECAUSE HIS VISIBILITY WAS MINIMAL AT NIGHT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACT... Read more
Incident date: Feb 15, 2011
MY 2004 LINCOLN LS V6 SEDAN LOSES POWER AND STALLS. THE WRENCH APPEARS IN THE WINDOW AND THE ENGINE LIGHT COMES ON. I HAVE TAKEN THE VEHICLE TO THE DEALER SEVERAL TIMES. ONCE THE COILS WERE REPLACED; MOST RECENTLY I TOOK THE CAR AND THE DEALER WAS UNABLE TO DIAGNOSE THE PROBLEM. THIS MORNING I WAS ON THE TURNPIKE IN HIGH SPEED TRAFFIC AND THE CAR LOST POWER, THE WRENCH APPEARED AND THE ENGINE LI... Read more
Incident date: Jul 1, 2007
TL*THE CONTACT OWNS A 2001 LINCOLN TOWN CAR EXECUTIVE. THE CONTACT STATED THAT THE DRIVERS SIDE DOOR HANDLE DOES NOT RETURN TO ITS FULLY CLOSED POSITION AND WOULD NOT REMAIN CLOSED, CAUSING THE DOOR TO OPEN WHILE THE VEHICLE WAS IN MOTION. THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN ID NUMBER 08V058000 (LATCHES/ LOCKS/ LINKAGES DOORS, LATCH). THE MANUFACTURER WAS AWARE OF THE FAILURE; HOWEVER TH... Read more
Incident date: Oct 15, 2009
I OWN A 2002 LINCOLN LS V8. IN OCTOBER 2009, I HEARD A LOAD NOISE IN THE TIRE AREA AND FINALLY THE SUSPENSION AND BALL AND JOINTS AND LOWER ARM CONTROL HAD BROKE IT COST ME ABOUT $800. AND NOW THE OTHER SIDE IS MAKING THE SAME NOISE. IS THERE A RECALL FOR THIS MODEL AND YEAR? WHERE CAN I GET TO CHECK THIS? WHAT CAN I DO ABOUT THIS MATTER I DON'T KNOW? THE SAME PROBLEM HAS BEEN REPORTED ONLINE BY O... Read more
Incident date: Feb 23, 2005
TL* THE CONTACT OWNS A 2004 LINCOLN LS. THE CONTACT STATED THAT WHEN ACCELERATING FROM A COMPLETE STOP, THE VEHICLE WOULD HESITATE BEFORE ENGAGING AND WOULD THEN JERK ABNORMALLY. IN ADDITION, THE VEHICLE WOULD STALL INTERMITTENTLY WITHOUT WARNING. THE DEALER PERFORMED A DIAGNOSIS AND DETERMINED THAT THE THROTTLE BOX AND TRANSMISSION WERE DEFECTIVE. THE THROTTLE BOX WAS REPLACED AND THE COMPUTER WA... Read more
Incident date: Feb 23, 2005
TL* THE CONTACT OWNS A 2004 LINCOLN LS. THE CONTACT STATED THAT WHEN ACCELERATING FROM A COMPLETE STOP, THE VEHICLE WOULD HESITATE BEFORE ENGAGING AND WOULD THEN JERK ABNORMALLY. IN ADDITION, THE VEHICLE WOULD STALL INTERMITTENTLY WITHOUT WARNING. THE DEALER PERFORMED A DIAGNOSIS AND DETERMINED THAT THE THROTTLE BOX AND TRANSMISSION WERE DEFECTIVE. THE THROTTLE BOX WAS REPLACED AND THE COMPUTER WA... Read more
Incident date: Feb 3, 2005
TL* THE CONTACT OWNS A 2004 LINCOLN LS. THE CONTACT STATED THAT WHEN DEPRESSING THE ACCELERATOR, THE VEHICLE WOULD HESITATE AND THEN JERK ABNORMALLY. IN ADDITION, THE VEHICLE WOULD PROCEED WITH LIMITED POWER AND WOULD EXHIBIT SIGNS OF STALLING ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE NUMEROUS UNKNOWN REPAIRS WERE MADE TO THE VEHICLE BUT TO NO AVAIL. THE VIN WAS UNAVAILABLE... Read more
Incident date: Feb 3, 2005
TL* THE CONTACT OWNS A 2004 LINCOLN LS. THE CONTACT STATED THAT WHEN DEPRESSING THE ACCELERATOR, THE VEHICLE WOULD HESITATE AND THEN JERK ABNORMALLY. IN ADDITION, THE VEHICLE WOULD PROCEED WITH LIMITED POWER AND WOULD EXHIBIT SIGNS OF STALLING ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE NUMEROUS UNKNOWN REPAIRS WERE MADE TO THE VEHICLE BUT TO NO AVAIL. THE VIN WAS UNAVAILABLE... Read more
Incident date: Jan 7, 2011
TL*THE CONTACT OWNS A 2003 LINCOLN AVIATOR. THE CONTACT STATED THAT THE HINGES ON THE REAR WERE NOT HOLDING THE REAR GLASS PROPERLY. THE REAR PANEL ALSO BEGAN TO CRACK. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE MANUFACTURER WOULD NOT COVER THE REPAIRS. THE FAILURE MILEAGE WAS 64,000 AND THE CURRENT MILEAGE WAS 65,000.
Incident date: Oct 14, 2010
REAR LIFTGATE PANEL CRACKED VERTICALLY NEXT TO EMBLEM UNDER LIFTGATE GLASS AFTER WARM DAY AND A COOL NIGHT. I CALLED THE DEALER AND THEY TOLD ME THAT THEY CAN REPAIR IT AT MY COST AND THEY WERE NOT RESPONSIBLE FOR THE REPAIRS EVEN THOUGH THEY WERE AWARE OF THIS HAPPENING TO NUMEROUS AVIATOR'S AND MOUNTAINEER AND IT HAPPENED THROUGH NO FAULT OF MY OWN, AND THEY BELIEVE THE PART TO BE DEFECTIVE. *TR
Incident date: Apr 26, 2010
I OWN A 2005 LINCOLN LS, AND I HAVE HAD TO REPLACE THREE COILS AND PLUGS JUST RECENTLY, I HAVE AN UNDERSTANDING THAT SOME OF THESE CARS WERE RECALLED BECAUSE OF MANUFACTURERS DEFECT IF THEY WERE MANUFACTURED AT CERTAIN PLANTS. I CALLED A DEALER AND THEY SAID MY VIN NUMBER WAS NOT ONE OF THEM, YET I HAVE HAD THE EXACT PROBLEM THAT THEY DESCRIBED. MY QUESTION IS WHY WOULDN'T THEY ALL BE ALL BE COVER... Read more
Incident date: Feb 9, 2011
ENGINE SHUT DOWN AT 45 MILES AN HOUR. FAIL-SAFE LIGHT ILLUMINATED FOLLOWED BY A LOSS OF POWER STEERING. COASTED CAR TO THE SIDE OF ROAD AND TURNED KEY TO OFF POSITION. THE ENGINE IMMEDIATELY RESTARTED WITH NO OTHER PROBLEMS. THIS CAR HAS 79,000 MILES ON IT AND I HAVE OWNED IT SINCE NEW. THIS HAS NOT HAPPENED SINCE THE CAR WAS NEW. THE DEALER TOOK THE PROBLEM SERIOUSLY, BUT CAN NEVER FIND A PROBLEM... Read more
Incident date: Jan 13, 2009
2007 LINCOLN MKX CAUGHT FIRE. CONSUMER BELIEVES THAT IT CAUGHT FIRE DUE TO A GAS TANK ISSUE ON 2008 LINCOLN MKX VEHICLES WITH GAS TANK PROBLEMS. *KB THE CONSUMER STATED SHE NOTICED FIRE COMING FROM THE REAR OF THE VEHICLE AND WHILE DOING SO, SHE BRIEFLY LEFT THE ROADWAY AND HIT A MAILBOX AND SCHOOL SIGN AND RAN INTO A DITCH. THE CONSUMER TURNED THE VEHICLE OFF AND ATTEMPTED TO EXIT THE DRIVERS S... Read more
Crash
Fire
1 injured
Incident date: Jan 9, 2011
TL*THE CONTACT OWNS A 2008 LINCLON NAVIGATOR. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL AND THE VEHICLE CAME TO A COMPLETE STOP AND JERKED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TRANSMISSION CONTROL MODULE CALIBRATION WAS REPROGRAMMED AND UPDATES WERE MADE TO THE POWER TRAIN CONTROL MODULE. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE. T... Read more
Incident date: Jan 31, 2011
WELL I WAS DRIVING DOWN THE FREEWAY WHEN ALL OF SUDDEN FOR NO APPARENT REASON THERE WAS AN EXPLOSION IN THE PASSENGER SEAT NEXT TO ME. I WAS SHOCKED BY THE LOUDNESS AND I JUST SORT OF SAT THERE IN A DAZE AND AS I LOOKED OVER I NOTICED WHITE DUST EVERYWHERE COMPLETELY FILLING THE CAB OF MY CAR. I WAS DRIVING SO I HAD TO SPLIT MY ATTENTION BETWEEN THE ROAD AND THIS EXPLOSION NEXT TO ME. JUST AS I BE... Read more
1 injured
Incident date: Dec 5, 2010
LOWER STEERING SHAFT IS BINDING AT 25,000 MILES I FIND THIS TO BE A DEFECT FORD SHOULD BE REQUIRED TO PAY FOR. THIS DEFECT MAKES STEERING VERY HARD, LIKE HAVING LIMITED POWER STEERING, AND IT GRABS AND BINDS AS YOU TURN THE WHEEL. I REPLACED THE PART AT MY OWN EXPENSE, PART #5W1Z-3B676-AA AND INSTALLED IT MYSELF. IT COST 168.00 USD, WITH A DISCOUNT. THIS IS THE SECOND TOWN CAR I HAVE HAD TO DO T... Read more
Incident date: Jan 20, 2011
TL*THE CONTACT OWNS A 2010 LINCOLN NAVIGATOR. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, AND IN THE PARK POSITION WITH THE EMERGENCY BRAKE ENGAGED, THE VEHICLE ROLLED FORWARD. THE KEYS WERE NOT IN THE IGNITION WHEN THE VEHICLE CRASHED INTO A TRACTOR WITH A SNOW BLADE ATTACHED, THAT WAS BEING USED BY THE CONTACT. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE S... Read more
Crash
Incident date: Jun 9, 2009
THE BACK LIFT COMPONENT HAS A CRACK ON EACH SIDE OF THE LINCOLN EMBLEM. THE BODY SHOP NEAR WHERE I WORK TOLD ME THAT THIS IS VERY COMMON WITH THE AVIATORS, AND THAT HE HAS REPLACED MANY OF THEM. IT IS A MANUFACTURING ERROR AND SHOULD BE REPLACED BY FORD/LINCOLN. I HAVE PURPOSELY LOOKED AT OTHER AVIATORS AND FOUND THAT THEY HAVE THE SAME CRACKS IN THE SAME PLACE BY THE EMBLEM. I WAS TOLD BY THE FOR... Read more