Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jul 1, 2025
I experienced an extreme coolant leak caused by the coolant inlet tube fasteners backing out and becoming loose. This is consistent with MOPAR recall CSN ZD8 for 2021-2022 Jeep Wrangler. My vin does not seem to be covered by this recall but experienced the same issue. I request that the VINs be extended to include my VIN. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO... Read more
Incident date: Aug 1, 2025
In February of 2024, my ABS, traction control and brake warning lights came on. This disables the ABS, traction control and cruise control. After scanning the vehicle for codes, there is a C2200 internal fault for the ABS control module. Making sure it is not a sensor issue, I tested all four wheels and all check out fine. Looking up the C2200, I would need to replace the module. The problem is, t... Read more
Incident date: Jul 16, 2025
For some reason my 2019 Kia Soul is not included in the previous engine recall. My vehicle is experiencing severe oil burn which has caused the failure of a second catalytic converter. The first was replaced on 11/25/2024 and it is being replaced again on 8/28/2005. This failure is due to improperly heat-treated piston oil rings that lose their ability to seal, leading to cylinder wall damage, inc... Read more
Incident date: Jul 16, 2025
The contact owns a 2016 Ford F-150. The contact stated that while driving at 15 MPH and while depressing the accelerator pedal, the vehicle failed to respond. The contact pulled over to the right side of the roadway and turned off, and then restarted the vehicle but the vehicle failed to respond as intended. The “WRENCH” symbol was illuminated. An independent mechanic was contacted. The vehicl... Read more
Incident date: Aug 19, 2025
The contact owns a 2025 Nissan Murano. The contact stated that while driving approximately 45-55 MPH in a construction zone, the vehicle unintendedly veered towards the wall. The contact was able to steer the vehicle to the intended direction. The vehicle was taken to the dealer, where the Lane Departure camera was replaced. The contact also stated that the infotainment system displayed a gray ima... Read more
Incident date: Jan 1, 2023
On August 15, 2025, my 2010 Mazda 3 began displaying the ABS warning light intermittently while driving. The ABS system is a critical safety feature, and when the light comes on, I am unsure if the braking system will function properly in an emergency. I scanned the vehicle using a Foxwell diagnostic tool and retrieved the following ABS-related fault codes: C0020:1C-2B – ABS Pump Motor Control... Read more
Incident date: Jan 1, 2023
While braking vehicle downshifted harshly with a noticeable slam into gear. While under acceleration, vehicle rpms raised sharply as transmission slipped and would not engage and accelerate. Potential risk to injury as vehicle transmission failed on interstate with loss of acceleration. Towed vehicle to Ford dealership. Ford dealership inspected to the conclusion of "Fluid full/extremely burnt. Po... Read more
Incident date: Jan 1, 2023
BATTERY: THE BATTERY MONITOR SYSTEM SEEMS TO BE DAMAGED. IT KEEPS SHUTTING DOWN MY SYSTEMS SAYING TO PRESERVE BATTERY. AND WHEN AND IF MY SENSORS GO OFF, THEY HAVE A DIFFERENT SOUND AS IF IT'S NOT RECEIVING ENOUGH POWER TO NOTIFY ME OF POTENTIAL DANGER. ALSO, WHEN I'M LISTENING TO MY RADIO WITH THE ENGINE OFF, THE CAR SHUTS DOWN EVERYTHING GIVING A DISPLAY INDICATION THAT THERE'S SOMETHING WRONG W... Read more
Incident date: Aug 19, 2025
1. The car accelerates by intself. The accelaration is like "hiccups". When reversing and changing to D gear, it takes longer than usual for the accelarion to take effect. Yes, car is available for inspections 2. It is dangerus because it gets the hiccups even at high speeds. If it is a serious egine problem, which seems like it is, could cause an accident. 3. The car was taken to the dealershi... Read more
Incident date: Aug 15, 2025
In January my husband was driving the Kia and it broke down. We took it to the mechanic and they said it was completely out of oil. Spent $5,000 on getting it fixed in a couple weeks later find out there's a recall. Took the Kia to the dealership in Ocala. They and told us there was nothing wrong with it and that they fixed it. It also makes noises when you turn the car on. to this day we still h... Read more
Incident date: Aug 15, 2025
In January my husband was driving the Kia and it broke down. We took it to the mechanic and they said it was completely out of oil. Spent $5,000 on getting it fixed in a couple weeks later find out there's a recall. Took the Kia to the dealership in Ocala. They and told us there was nothing wrong with it and that they fixed it. It also makes noises when you turn the car on. to this day we still h... Read more
Incident date: Aug 1, 2025
CX-70 routinely has been falsely alerting to an impending crash when no vehicles in front or to the sides. Vehicle routinely does not alert when there is traffic to left or right when merging into a lane. Multiple near accidents when a vehicle was present in blind spot when merging lanes and the safety system failed to steer away or make an alert noise. Vehicle routinely alerts to take over steeri... Read more
Incident date: Jun 6, 2025
Both right and left cv axle joints had a rough spot in the bearing. Both had to be replaced in November 2023. Now (August 2025), the same issue is happening again. Current mileage as of 8/24/25 is 35,844. Calling dealer to schedule repair first thing Monday morning.
Incident date: Jun 6, 2025
Both right and left cv axle joints had a rough spot in the bearing. Both had to be replaced in November 2023. Now (August 2025), the same issue is happening again. Current mileage as of 8/24/25 is 35,844. Calling dealer to schedule repair first thing Monday morning.
Incident date: Jul 20, 2025
While driving a Tesla Model Y on a freeway in Arkansas, the vehicle was operating in Autopilot mode (Tesla's driver-assistance system). During a highway merge, the vehicle followed a state trooper's car too closely and failed to slow down appropriately. The trooper had to apply his brakes to avoid a collision. After stopping the vehicle, the trooper issued a written warning, explicitly attributing... Read more
Incident date: Jul 20, 2025
The fan controls in the center of the dash failed. Fan speed 1&2 work, but 3&4 do not. After pulling the center dash controls out, I found that the plug connecting the fan speed controls to the wiring harness was burnt. This is a concern cause it could have burned other components or caused a fire.
Incident date: Jul 20, 2025
My name is [XXX] , and I am leasing a 2017 Lincoln Mkz, with 60000 miles on it and experience total engine failure due to coolant leaking into it INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Aug 22, 2024
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that after power washing the vehicle, the tailgate opened unexpectedly. There were no warning lights illuminated. The contact used a bungee cord to secure the tailgate. The contact stated that the vehicle should be included in Customer Satisfaction Program: N232426401. The contact called the local dealer, who confirmed there was ... Read more
Incident date: Jun 15, 2025
See attached document for complaint. Text from document: After that encounter I called the dealership inquiring as to the availability of the specific repair parts for the recall I was told that unless I was already experiencing a problem they would not even look into the matter. This sounded ridiculous to me so I left messages for management but my calls were not returned.
Incident date: Aug 22, 2024
The back up camera does not work. I don't know the exact date when it began not working, but it's been many months. This may be due to a faulty electrical or computer system. Occasionally, an error message will appear on screen which states the obvious -- that the camera is not working -- and to contact the dealer. I received a recall notice in the mail on May 9, 2025, but the repair parts are... Read more
Incident date: Aug 8, 2023
All my lights on my dash keep lighting up for no reason. When I bought my car it did it and premier Kia said they fixed it but it keeps happening. We pay too much money for cars to act like this.
Incident date: Aug 22, 2024
The contact owns a 2017 Honda Odyssey. The contact stated that after exiting the vehicle and pressing the buttons to lock the doors, the front driver’s side door locked and immediately unlocked, failing to remain secured. The cause of the failure was not yet determined. The local dealer and the manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 80,0... Read more
Incident date: Aug 20, 2025
The contact owns a 2019 Nissan Pathfinder. The contact stated that while the vehicle was parked, the contact observed a melted spot and soot on the bottom of the front passenger’s side headlight assembly. The vehicle was taken to an auto body shop, where it was determined that the front passenger’s side headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer wa... Read more
LINCOLN
NAUTILUS HYBRID
(2024) — SERVICE BRAKES
Aug 20, 2025
Incident date: Mar 22, 2025
The brake actuator failed, it can be available for inspection anytime. My ABS light, brake light, and traction control lights all came on to indicate the failure. Since the hybrid engine requires the breaking system to recharge, failure of this part will eventually lead you to be stranded if it isn’t functional. Additionally, the responsiveness of the breaks makes driving at higher speeds a l... Read more
Incident date: Aug 19, 2025
The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic). The contact was informed by the dealer that parts for the recall repair were only available for newer vehicles. The manufacturer was made aware of the issue and informed the contact that parts were not yet available for the vehicle. ... Read more
Incident date: Aug 18, 2025
The contact owns a 2016 Ford Focus. The contact stated that while driving at approximately 60 MPH, the vehicle started losing motive power. The contact heard an abnormal grinding sound coming from under the floorboard. The contact stated that while depressing the accelerator pedal, the vehicle failed to accelerate as intended and was jerking and vibrating abnormally. The contact stated that the fa... Read more
Incident date: Jun 16, 2025
Purchased car with ~96k miles. Drove at night and had extremely low road visibility due to lighting. Replaced the bulbs to a high lumen LED, did not increase lighting/visibility. My research finds this to be a known issue with a refractor found behind the headlight lens within the headlamp housing.
LINCOLN
CONTINENTAL
(2017) — POWER TRAIN
Aug 19, 2025
Incident date: Aug 12, 2025
The transmission is very jerky and has completely lost power before. It has refused to shift and stalled in the middle of the road. It is very scary.
LINCOLN
CONTINENTAL
(2017) — ENGINE
Aug 19, 2025
Incident date: Aug 12, 2025
The contact owns a 2021 Ford Bronco Sport. The contact stated while her husband was driving 15 MPH and depressing the accelerator pedal, there was an abnormal popping sound coming from the engine. The driver was able to pull into a parking lot and noticed white smoke coming from the engine while awaiting tow truck assistance. A local dealer was contacted. The vehicle was taken to the dealer to be ... Read more
LINCOLN
CONTINENTAL
(2017) — STRUCTURE
Aug 19, 2025
Incident date: Aug 12, 2025
The contact owns a 2017 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 19V077000 (LATCHES/LOCKS/LINKAGES). The contact had the trunk latch repaired under the recall. The contact stated that two years later the trunk latch failed. The trunk could be closed; however, the trunk failed to latch securely, and a rope was used to keep it securely closed. The contact stat... Read more
Incident date: Apr 20, 2025
TURBO supply line broke causing coolant to go all over the engine.
Incident date: Jul 13, 2025
The contact owns a 2025 BMX X7. The contact received notification of NHTSA Campaign Number: 24V104000 ( ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not ex... Read more
Incident date: Jul 13, 2025
The contact owns a 2025 BMX X7. The contact received notification of NHTSA Campaign Number: 24V104000 ( ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not ex... Read more
Incident date: Jul 13, 2025
Despite multiple backup camera recalls & fixes, the backup camera blurs visibility & engages the backup collision avoidance system when there’s a steady rain thereby preventing me from backing car up my DW & parking in garage. The vehicle repeatedly stops & engages the rear collision avoidance system so much so that I had to turn it off in settings to back my car in. Cleaning the backup camera l... Read more
Incident date: Jan 1, 2025
I own a 2012 Toyota Prius C with approximately 156,578 miles. The vehicle has been diagnosed with C1391 – Abnormal Leak in Accumulator, which causes the brake actuator to lose hydraulic pressure. This results in frequent buzzing from the actuator pump, illuminated warning lights (BRAKE, ABS, Traction Control), and loss of ABS and stability control. The condition increases stopping distance and c... Read more
Incident date: Aug 18, 2025
The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated, and the transmission shifted hard to the next gear. There was no warning light illuminated. The contact stated that the failure was intermittent at first but was gradually becoming a recurring failure. The contact had taken the vehicle to a local d... Read more
Incident date: Aug 18, 2025
Check engine light comes on, temperature gauge stops working, driving assist reduced notification, engine fan runs on high only. Temperature gauge and sensor were replaced 27,000 mi ago when this happened before.
Incident date: Jul 1, 2025
I have recently experienced sudden phantom braking on my vehicle on three separate occasions, following a recall on a brake module that was taken care of at the dealer. Each time this happened at highway speed for no apparent reason. The dealer, BMW of Buffalo has had the car for over a week without finding the problem. They have been in constant touch with corporate, trying to diagnose this. No l... Read more
Incident date: Aug 14, 2025
AdvanceTrac stopped working in my car due a sensor. Had to get it replaced by Midas. When I went to turn on my car and put it in drive it started making an awful grinding sound and would not move and gave me an error code that just said service AdvanceTrac. It was insanely expensive to repair and thankfully didn't happen while I was driving.
Incident date: Aug 14, 2025
Had a recall. I wasn't available on the date or a week or so after the appointment date. An ex of mine that had no authority to take my Range Rover into the dealership for the recall to get fixed, used my driver's license to get a rental Land Rover to use while my Range Rover was supposedly being fixed for the leaking fuel tank recall. So, Land Rover didn't care that it wasn't me getting to drive... Read more
Incident date: Aug 14, 2025
The engine 'start-stop' feature is permanently 'ON' . The ability to temporarily disable it has been removed by a Ford software update. Case #00715259 was opened with Ford, vehicle taken to Capitol Ford, Carson City NV, for verification. Dealer verifies that although the start stop feature works correctly the option to temporarily disable it was removed by a Ford software update in August 2023 wit... Read more
Incident date: Jul 30, 2025
The contact owns a 2020 Hyundai Tucson. The contact stated that the "Check Brake Light" message was displayed on the instrument panel, and the screen indicated that the rear brake light bulb was defective. The vehicle was initially taken to an independent mechanic where the brake light bulb was replaced; however, the failure recurred. The vehicle was then taken to a dealer where the contact was in... Read more
Incident date: Jul 30, 2025
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable timeframe for the recall repair. The contact stated that there was fuel underneath the vehicle. While inspecting the vehicle, the contact beca... Read more
Incident date: Jun 22, 2025
Very premature headlight failure that ford refuses to acknowledge or repair under warranty. One headlight is more than $1200. Major safety concern.
Incident date: Aug 8, 2025
Nothing has yet failed, but my engine has consumed oil but is apparently within the GM standard of less than 1 quart in 2,000 miles. My vehicle is also involved in the GM loss of engine propulsion recall that I was notified of on 4/24, but a remedy for my vin is still not available. How can something that could lead to loss of engine function take this long to remedy?
Incident date: Aug 6, 2025
I don't know the component or system that failed but sometimes when I am parked and put my car into reverse, the brakes lock up but my car will roll backwards. I have to either jam both feet on the brake pedal or quickly shift the car back into park and turn the car off and restart it. This usually will correct the problem. It feels like the brakes are locked and they are really hard to press. I d... Read more
Incident date: Aug 6, 2025
1. Bottom of motor dropped 2. Driving down [XXX] in Bolivar, MO 3. Yes 4. Reliable Toyota in Springfield, MO(vehicle is currently there) 5. None INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Aug 6, 2025
I purchased the vehicle, and twelve days later while operating the vehicle I experienced full braking power failure. My foot was to the floor board while trying to get the car to slow down. Up until the point of brake failure, there were no warning lights or "symptoms" that would alert me as to an impending problem. My young child was also in the car so that was extremely scary also. During this t... Read more
Incident date: Jun 1, 2025
I am experiencing what I believe to be unauthorized remote access/control of my 2022 Acura ILX. I suspect the extra set of keys provided by the dealership was given to unauthorized parties without my consent. The vehicle has exhibited sudden and unexplained changes in acceleration, braking, steering, and electronic functions while I am driving, as though being controlled externally. This creates a... Read more
Incident date: Jun 1, 2025
I HAVE BEEN UNABLE TO GET RECALL R06 COMPLETED. ALL THE JEEP DEALERS SAID THAT THEY ARE UNABLE TO GET THE NEEDED PARTS. THEY ARE ON A NATIONAL RECALL LIST. THIS IS A SERIOUS SAFETY ISSUE AND NEEDS TO BE ADDRESSED ASAP. THEY STATE THAT THE ORC MODULE AND OTHER ITEMS NEEDED TO COMPLETE THE RECALL CANNOT BE OBTAINED ANYWHERE AND THE DEALER'S SAID THAT THEY HAVE BEEN WAITING MONTHS FOR THE BACK ORDERE... Read more