Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Jul 1, 2011
LETTER ON BEHALF OF CONCERN ABOUT THE 1996 RECALL ON LINCOLN TOWN CARS, HIS BROTHER-IN-LAW IS HAVING ELECTRICAL PROBLEM WITH THE IGNITION SWITCH ON HIS 1989 LINCOLN TOWN CAR; SEND INCOMING LTR WITH REPLY TO ATTN: ALLISON JACKSON/FOLEY *TGW THE CONSUMER STATED THE KEY DID NOT OPERATE PROPERLY. THE CONSUMER LEARNED A RECALL HAD BEEN ISSUED FOR THE PROBLEM, BUT THE PREVIOUS OWNERS WERE NOT AWARE OF ... Read more
Incident date: May 1, 2010
EXPERIENCED TRANS NOT WANTING TO SHIFT INTO FOURTH AND FIFTH GEAR AND LUNGING FORWARD WHEN BEING STARTED AND STILL IN PARK. CAR HAD 68000 MILES ON IT AT THAT TIME,TOOK CAR IN TO HAVE TRANS FILTER REPLACED AND FLUID CHANGED. TRANS. PAN WAS REMOVED AND PIECES OF BEARINGS AND METAL SHAVINGS AND SPRING FOUND IN BOTTOM OF TRANS PAN.WAS TOLD REBUILD WOULD BE 1900 DOLLARS. JOB WAS PERFORMED AND CAR WAS T... Read more
Incident date: Jun 10, 2010
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT THE PART THAT CONTROLLED THE POSITION OF THE DRIVERS SEAT WAS BROKEN, AS A RESULT THE BACK PART OF THE SEAT WAS UNABLE TO STAY IN THE UPRIGHT POSITION. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT IN ORDER TO REMEDY THE FAILURE THEY WOULD INSTALL A METAL PLATE IN O... Read more
Incident date: Jun 27, 2011
I HAVE A 2004 LINCOLN LS WITH A LITTLE OVER 96,000. THIS CAR HAS BEEN GIVING PROBLEM WITH ACCELERATION. WHEN I PUSH THE GAS, THE CAR HESITATE AS IT SWITCH GEAR. I HAVE TAKEN TO THE DEALERSHIP AND THEY SAID, IT'S THE TRANSMISSION SO I TOOK IT TO A TRANSMISSION SHOP AND THEY SAID, NO PROBLEM WITH THE TRANSMISSION SO I TOOK IT TO AUTO ELECTRIC SHOP AND THEY SAID, "THERE'S NOTHING WRONG WITH CAR" BUT ... Read more
Incident date: Jun 27, 2011
I HAVE A 2004 LINCOLN LS WITH A LITTLE OVER 96,000. THIS CAR HAS BEEN GIVING PROBLEM WITH ACCELERATION. WHEN I PUSH THE GAS, THE CAR HESITATE AS IT SWITCH GEAR. I HAVE TAKEN TO THE DEALERSHIP AND THEY SAID, IT'S THE TRANSMISSION SO I TOOK IT TO A TRANSMISSION SHOP AND THEY SAID, NO PROBLEM WITH THE TRANSMISSION SO I TOOK IT TO AUTO ELECTRIC SHOP AND THEY SAID, "THERE'S NOTHING WRONG WITH CAR" BUT ... Read more
Incident date: Jun 27, 2011
I HAVE A 2004 LINCOLN LS WITH A LITTLE OVER 96,000. THIS CAR HAS BEEN GIVING PROBLEM WITH ACCELERATION. WHEN I PUSH THE GAS, THE CAR HESITATE AS IT SWITCH GEAR. I HAVE TAKEN TO THE DEALERSHIP AND THEY SAID, IT'S THE TRANSMISSION SO I TOOK IT TO A TRANSMISSION SHOP AND THEY SAID, NO PROBLEM WITH THE TRANSMISSION SO I TOOK IT TO AUTO ELECTRIC SHOP AND THEY SAID, "THERE'S NOTHING WRONG WITH CAR" BUT ... Read more
Incident date: Jun 27, 2011
I HAVE A 2004 LINCOLN LS WITH A LITTLE OVER 96,000. THIS CAR HAS BEEN GIVING PROBLEM WITH ACCELERATION. WHEN I PUSH THE GAS, THE CAR HESITATE AS IT SWITCH GEAR. I HAVE TAKEN TO THE DEALERSHIP AND THEY SAID, IT'S THE TRANSMISSION SO I TOOK IT TO A TRANSMISSION SHOP AND THEY SAID, NO PROBLEM WITH THE TRANSMISSION SO I TOOK IT TO AUTO ELECTRIC SHOP AND THEY SAID, "THERE'S NOTHING WRONG WITH CAR" BUT ... Read more
Incident date: Jul 1, 2006
TL* THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. THE CONTACT NOTICED THAT THE HATCH BACK DOOR WAS RUSTED . THE DEALER WAS AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE MANUFACTURER WAS ALSO AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 83,000.
Incident date: Jul 3, 2011
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE PASSENGER SIDE AIRBAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. A MECHANIC DIAGNOSED THAT THE AIRBAGS WOULD NEED TO BE REPAIRED. THE DEALER WAS NOTIFIED, BUT THE MANUFACTURER WAS NOT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 34,900 AND THE CURRENT MILEAGE WAS 35,000. UPDATED 09/14/11*LJ UPDATED 2/9/2012
Incident date: Mar 29, 2007
TL* THE CONTACT OWNS A 2005 LINCOLN TOWNCAR. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, SHE APPLIED THE BRAKES AND THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE FAILURE OCCURRED FOUR TIMES SINCE 2007. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE AFTER TWO ATTEMPTS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REP... Read more
Incident date: Jul 3, 2011
BRAKES FAILED - DUE TO SEVERE CORROSION ON BRAKE LINES (RIGHT FRONT). SECOND OCCURRENCE DIFFERENT BRAKE LINE(REAR). ALSO OCCURRED ON MY NEIGHBORS 1996 LINCOLN TOWN CAR (REAR BRAKE LINE) BOTH CARS ARE AVAILABLE FOR INSPECTION. SERIOUS ACCIDENT AVOIDED BY USING EMERGENCY BRAKE. *TR
Incident date: Jul 1, 2011
TL* THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. THE CONTACT STATED THE AIR BAG DEPLOYED IMMEDIATELY AFTER THE VEHICLE WAS TURNED ON. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THAT EITHER SOMETHING WAS PLACED UNDER THE SEAT OR THE SEAT COVER WAS WORN EXCESSIVELY. THE AIR BAG DEPLOYED FROM UNDER THE SEAT. THE CONTACTS LEFT ARM WAS SEVERELY INJURED. THE MANUFACTURER STATED THE AIR BAGS AR... Read more
1 injured
Incident date: Jul 11, 2011
COMPONENT: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS SUMMARY: COMSUMER COMPLAINING THAT POWER WINDOWS ON DRIVER'S AND PASSENGER'S SIDE DOORS ARE MALFUNCTIONING DUE TO CABLE LINES THAT ARE CONNECTED TO TRACKS BROKE. BOTH WINDOWS STOPPED WORKING WITHIN TWO MONTH APART, I ALREADY REPLACED THE DRIVER SIDE PART, AND IT HAS BROKEN AGAIN, IS THERE A POSSIBLE RECALL ON THIS LITTLE PLASTIC PART THAT... Read more
Incident date: Jul 7, 2011
(02) LINCOLN LS ISSUES. (110,000 MILES CURRENTLY) FORD/LINCOLN SHOULD BE HELD ACCOUNTABLE FOR THIS PRODUCT. THE AMOUNT OF PROBLEMS FROM MANY CUSTOMERS AROUND THE COUNTRY IS SIMPLY AMAZING. FOR FORD TO NOT SEND OUT RECALLS ON THE LS IS SIMPLY A LACK OF PROFESSIONAL BUSINESS. THE FOLLOWING PROBLEMS ARE NOT ISOLATED TO MYSELF BUT RATHER BY THOUSANDS AROUND THE COUNTRY. - CLOCK SPRING REPLACED... Read more
Incident date: Mar 6, 2011
TL* THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT WAS DRIVING APPROXIMATELY 10 TO 15 MPH WHEN THE FRONT DRIVER SIDE OF THE VEHICLE SUDDENLY COLLAPSED WITHOUT WARNING. THE VEHICLE WAS THEN TOWED TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE BALL JOINTS WERE FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY ... Read more
Incident date: Jul 1, 2011
ENGINE WAS MISSING WHEN TRYING TO ACCELERATE OR PASS VEHICLES. DANGEROUS SITUATION WHEN TRYING TO PASS ON HIGHWAYS AND INTERSTATES. TOOK 2006 LINCOLN NAVIGATOR IN FOR NEW SPARK PLUGS. DEALER SAID ALL 8 PLUGS BROKE OFF AND ONE DAMAGED THE HEAD AND NOW NEED NEW HEAD DUE TO BROKEN SPARK PLUG. COST WILL EXCEED $3,000. SPOKE WITH 6 LOCAL MECHANICS AND ALL AGREED THIS IS A BIG PROBLEM. WHY SHOULD I PAY ... Read more
Incident date: Jun 30, 2011
THE CAR HAD BEEN DRIVEN LIKE EVERY OTHER DAY.THE CAR HAD BEEN PARKED IN MY DRIVE WAY FOR ABOUT 3 TO 4 HOURS.I WAS INSIDE MY HOUSE WHEN I HEARD SOMEONE HONKING OUTSIDE.WHEN I LOOKED OUT THE WINDOW THE CAR WAS SMOKING FROM UNDER THE HOOD.I GOT MY PHONE AND CALLED 911.BY TIME THE FIRE DEPARTMENT SHOWED UP THE CAR WAS ALREADY IN FLAMES. *KB
Fire
Incident date: Jun 30, 2011
THE CAR HAD BEEN DRIVEN LIKE EVERY OTHER DAY.THE CAR HAD BEEN PARKED IN MY DRIVE WAY FOR ABOUT 3 TO 4 HOURS.I WAS INSIDE MY HOUSE WHEN I HEARD SOMEONE HONKING OUTSIDE.WHEN I LOOKED OUT THE WINDOW THE CAR WAS SMOKING FROM UNDER THE HOOD.I GOT MY PHONE AND CALLED 911.BY TIME THE FIRE DEPARTMENT SHOWED UP THE CAR WAS ALREADY IN FLAMES. *KB
Fire
LINCOLN
CONTINENTAL
(1998) - POWER TRAIN:AUTOMATIC TRANSMISSION
Jul 5, 2011
Incident date: Jul 5, 2011
TL* THE CONTACT OWNS A 1998 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE VEHICLE WOULD LUNGE FORWARD WHEN THE BRAKE PEDAL WAS ENGAGED. NEITHER THE DEALER NOR MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 180,000 AND THE CURRENT MILEAGE WAS 186,000.
Incident date: Jul 1, 2011
EXCESSIVE THROTTLE BODY FAILURE RATE. SECOND THROTTLE BODY FAILURE AT 62,978. FIRST REPLACEMENT WAS AT 21,158. I VERY VERY RARELY BUY NON BRAND NAME GAS, ONLY SHELL OR CHEVRON, OCCASIONAL SINCLAIR OR TEXACO. I AVOID GASOHOL WHEN POSSIBLE. *TR
Incident date: Jun 8, 2011
WHILE UNLOADING THE BACK OF MY TRUCK, I WAS BURNED BY THE TAIL PIPE THAT PROTRUDES FROM THE BACK RIGHT SIDE OF THE TRUCK. THE BURN IS A 1/2 ROUND SHAPE ON MY RIGHT LEG. TOOK THE TRUCK IN FOR SERVICE AND LINCOLN DEALERSHIP SAID THAT IS HOW IT WAS DESIGNED FOR MY MODEL YEAR AND NO FIX WAS AVAILABLE. I HAVE REPORTED THE PROBLEM TO LINCOLN BUT HAVE NOT HEARD BACK FROM THEM AS OF THIS WRITING. *T... Read more
1 injured
Incident date: Feb 14, 2011
ENGINE BEGAN IDLING ROUGHLY, AND EVENTUALLY THE ENGINE WARNING LIGHT CAME ON. THE PROBLEM WAS DIAGNOSED AS A CRACK IN THE CYLINDER HEAD FOR NUMBER 8 CYLINDER. TALKING TO LINCOLN MECHANICS AND CHECKING VARIOUS DISCUSSION GROUPS ON THE WEB SHOWED THAT A LARGE NUMBER OF OTHER LINCOLN AVIATORS, AND OTHER VEHICLES WITH THE SAME ENGINE WERE EXPERIENCING THIS SAME FAILURE. THE ROUGH IDLE CAN BE ALLEVI... Read more
Incident date: Jun 27, 2011
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT WAS TRAVELING 10 MPH WHEN THE REAR AXLE BROKE. THE CONTACT WAS ABLE TO DRIVE ONTO THE SIDE OF THE ROAD WITHOUT CAUSING A CRASH. THE VEHICLE WAS TOWED TO THE CONTACTS HOME AND THE TOW TRUCK DRIVER INFORMED THE CONTACT THAT THE REAR AXLE WAS BROKEN. THE CONTACT FOUND NHTSA RECALL CAMPAIGN ID NUMBER 04V328000 (SUSPENSION: REAR); HOWEVER, THE M... Read more
Incident date: Jun 26, 2011
TL* THE CONTACT OWNS A 2003 LINCOLN AVIATOR. THE CONTACT WAS ATTEMPTING TO PARK THE VEHICLE WHEN THE GEAR SHIFTER BECAME STUCK IN DRIVE. THE CONTACT STATED THAT A CABLE HAD BECOME DISLODGED FROM THE SHIFT CABLE BRACKET. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 02V313000 (POWER TRAIN: AUTOMATIC TRANSMISSION) AND TOOK THE VEHICLE TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE VIN WAS... Read more
Incident date: Sep 10, 2009
TL* THE CONTACT OWNS A 2002 LINCOLN LS. THE CONTACT STATED THAT THE STRUTS, LOCK ARMS AND TIE RODS WERE REPLACED ON THE VEHICLE, BUT THE LEFT FRONT DRIVERS SIDE WHEEL CONTINUED TO MAKE NOISE. THE CONTACT STATED THE WHEELS BEGAN TO SHAKE WHENEVER HE DROVE OVER A BUMP. THE DEALER ADVISED THE CONTACT THAT THE BALL JOINT CAUSED THE FAILURE, BUT THEY COULD NOT REPLACE THEM. THE FAILURE MILEAGE WAS 90,0... Read more
Incident date: Jun 23, 2009
TL* THE CONTACT OWNS A 2005 LINCOLN LS. THE CONTACT WAS DRIVING 30 MPH WHEN THE CHECK ENGINE AND WRENCH WARNING LIGHTS ILLUMINATED. WHENEVER THE LIGHTS WERE ILLUMINATED, THE VEHICLE WOULD DECELERATE AND THEN STALL FOR APPROXIMATELY THREE SECONDS. THE ENGINE WOULD HAVE TO BE TURNED OFF AND THEN RESTARTED IN ORDER FOR THE VEHICLE TO RESET ITSELF. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT ... Read more
Incident date: Jun 15, 2009
TL* THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. THE CONTACT STATED WHILE DRIVING 35 MPH THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER REGARDING THE ELECTRICAL SYSTEM AND THEY STATED THE ENTIRE FUSE BOX NEEDED TO BE REPLACED. THE CONTACT STATED THE SUSPENSION WAS ALSO DEFECTIVE AND THE AIR BAGS WERE DEFLATING. THE DEALER STATED THE AIR BAG FOR THE SUSPENSION... Read more
Incident date: Jun 15, 2009
TL* THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. THE CONTACT STATED WHILE DRIVING 35 MPH THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER REGARDING THE ELECTRICAL SYSTEM AND THEY STATED THE ENTIRE FUSE BOX NEEDED TO BE REPLACED. THE CONTACT STATED THE SUSPENSION WAS ALSO DEFECTIVE AND THE AIR BAGS WERE DEFLATING. THE DEALER STATED THE AIR BAG FOR THE SUSPENSION... Read more
Incident date: Jun 21, 2011
THE VEHICLE BEGAN WITH PROBLEMS THAT SEEMED RELATED TO THE BATTERY. IT JERKS WHEN ACCELERATING BETWEEN 40 AND 60 MPH. PROBLEM CODES KEEP CHANGING AND CHECK ENGINE LIGHT REMAINS ON. FIRST CODES INDICATED CAM/CRANK SHAFT, THEN MISFIRING, THEN CRANKSHAFT, EVEN AFTER CAM AND CRANK SHAFT SENSORS WERE REPLACED. JERKING CONTINUES TO WORSEN. FORD 'CLAIMS' THE CODE WAS NOT IN THEIR SYSTEM, INITIALLY. PROB... Read more
Incident date: Jun 20, 2010
MANUFACTURING / DESIGN DEFECT IN VEHICLE INSIDE DOOR PANEL CAUSING PANEL TO FAIL AND INSIDE DOOR LATCH HANDLE TO BECOME INOPERABLE. THIS RESULTS IN DRIVER BEING UNABLE TO OPEN DOOR FROM INSIDE VEHICLE. DRIVER IS TRAPPED AND IN DANGER IN AN EMERGENCY. COMPANY NO LONGER PRODUCES REPLACEMENT PARTS OR REPAIR PARTS. THIS DESIGN CONTINUES IN CURRENT MODELS AND WILL MULTIPLY EXPOSURE AS VEHICLES AGE. *... Read more
Incident date: Jun 17, 2011
TL* THE CONTACT OWNS A 2005 LINCOLN AVIATOR. THE CONTACT STATED THAT THE GEAR SHIFTER DETACHED FROM THE VEHICLE WHILE SHIFTING INTO REVERSE. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 72,000. THE VIN WAS UNAVAILABLE.
LINCOLN
NAVIGATOR
(2008) - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Jun 16, 2011
Incident date: Jun 5, 2011
TL* THE CONTACT OWNS A 2008 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE NAVIGATION SYSTEM WOULD CONTINUOUSLY PROVIDE ERRONEOUS DIRECTIONS. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE SYSTEM NEEDED TO BE UPDATED. THE CONTACT DECLINED, STATING THAT HE DID NOT BELIEVE THAT THE UPDATE WOULD CORRECT THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 20,00... Read more
Incident date: Jun 9, 2011
TL*THE CONTACT OWNS A 2004 LINCOLN AVIATOR. THE CONTACT STATED THAT WHEN TRYING TO MOVE THE GEAR SHIFT FROM PARK TO DRIVE, IT SUDDENLY FRACTURED. THE VEHICLE WAS INSPECTED BY A DEALER WHO ADVISED HIM THAT THE GEAR NEEDED TO BE REPLACED DUE TO A PLASTIC COMPONENT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000. UPDATED 07/06/12 *BF
LINCOLN
CONTINENTAL
(1994) - STRUCTURE:FRAME AND MEMBERS
Jun 14, 2011
Incident date: May 20, 2011
TL* THE CONTACT OWNS A 1994 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE STEERING WHEEL WOULD SHAKE VIOLENTLY AND THE VEHICLE WOULD PULL TO THE RIGHT. THE CONTACT ALSO HEARD A LOUD CLUNKING NOISE. A LOCAL MECHANIC DIAGNOSED THAT THE SUBFRAME WAS CRACKED BUT THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE CONTACTED AND MADE THE CONTACT AWARE THAT THE VEHICLE WAS NOT INCLUDED I... Read more
Incident date: Jan 30, 2011
AFTER PURCHASINNG MY VEHICLE, I NOTICED A DISTINCT HARD OBJECT JUST UNDER THE SEATING SURFACE. AT FIRST I THOUGHT IT WAS A SEAT ADJUSTMENT SUCH AS A LUMBAR SUPPORT ON THE SEAT BOTTOM, BUT THAT IS NOT THE CASE. I WAS, AND STILL AM, SITTING DIRECTLY ON THE MOTOR CONTROLS FOR THE SEAT. I CONTACTED THE DEALER WHERE I BOUGHT IT TWICE ABOUT THE PROBLEM AND WAS TOLD TO TAKE IT TO A DEALER HERE IN FLORID... Read more
Incident date: Mar 18, 2011
WE HAVE A 2004 LINCOLN NAVIGATOR ( THE SECOND WE HAVE OWNED) THE AIR SUSPENSION HAS NEVER WORKED AS WELL AS THE FIRST NAVIGATOR. THE RIDE WAS VERY GOOD FOR THE FIRST 50 THOUSAND MILES THEN WHEN IT WAS COLD IT WOULD TAKE A WHILE FOR THE AIR SUSPENSION TO WARM UP AND BEGIN TO WORK. IN ALABAMA IT DOES NOT GET THAT COLD THAT MANY DAYS BUT IT WAS VERY UNCOMFORTABLE ON THOSE DAYS. FINALLY THE SUSPEN... Read more
Incident date: Mar 18, 2011
WE HAVE A 2004 LINCOLN NAVIGATOR ( THE SECOND WE HAVE OWNED) THE AIR SUSPENSION HAS NEVER WORKED AS WELL AS THE FIRST NAVIGATOR. THE RIDE WAS VERY GOOD FOR THE FIRST 50 THOUSAND MILES THEN WHEN IT WAS COLD IT WOULD TAKE A WHILE FOR THE AIR SUSPENSION TO WARM UP AND BEGIN TO WORK. IN ALABAMA IT DOES NOT GET THAT COLD THAT MANY DAYS BUT IT WAS VERY UNCOMFORTABLE ON THOSE DAYS. FINALLY THE SUSPEN... Read more
Incident date: May 25, 2011
TL*THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT HE WOULD FEEL VIBRATIONS COMING FROM THE REAR END WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT EXAMINED THE VEHICLE HIMSELF AND NOTICED THE REAR WHEEL BEARINGS WERE VERY LOOSE. AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V3280... Read more
Incident date: Jun 8, 2011
TL*THE CONTACT OWNS A 2001 LINCOLN LS. THE CONTACT STATED THAT HE TOOK HIS VEHICLE INTO THE DEALER WHO DIAGNOSED THAT THE LOWER BALL JOINTS WERE LOOSE AND NEEDED TO BE TIGHTENED. THE CONTACT REFERENCED NHSTA CAMPAIGN ID NUMBER 00V359001 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT), BUT THE VIN WAS NOT A PART OF THE RECALL. THE FAILURE MILEAGE WAS 103,244 AND THE CURRENT MILEAGE WAS 103,376.
Incident date: Feb 1, 2011
2007 LINCOLN TOWN CAR. CONSUMER STATES UNINTENDED ACCELERATION *TGW THE CONSUMER STATED THE DEALER KEPT THE VEHICLE FOR A COUPLE OF DAYS AND STATED THERE WAS NOTHING WRONG WITH VEHICLE AND IT WAS PROBABLY DUE TO DRIVER ERROR. THE CONSUMER STATED THE SUDDEN ACCELERATION HAPPENED FOR A SECOND TIME ON MAY 11, 2011. THE CONSUMER WAS ABLE TO TURN THE KEY OFF AFTER SLAMMING ON THE BRAKES HAD NO EFFEC... Read more
Incident date: Feb 1, 2011
2007 LINCOLN TOWN CAR. CONSUMER STATES UNINTENDED ACCELERATION *TGW THE CONSUMER STATED THE DEALER KEPT THE VEHICLE FOR A COUPLE OF DAYS AND STATED THERE WAS NOTHING WRONG WITH VEHICLE AND IT WAS PROBABLY DUE TO DRIVER ERROR. THE CONSUMER STATED THE SUDDEN ACCELERATION HAPPENED FOR A SECOND TIME ON MAY 11, 2011. THE CONSUMER WAS ABLE TO TURN THE KEY OFF AFTER SLAMMING ON THE BRAKES HAD NO EFFEC... Read more
Incident date: Apr 15, 2011
MY 2010 LINCOLN MKZ CAR WAS STRUCK IN THE DRIVERS DOOR ON 15 APRIL 2011 BY ANOTHER CAR AT AN ESTIMATED 45 MPH. SIDE IMPACT AIRBAGS FAILED TO DEPLOY RESULTING IN DRIVER AND PASSENGER BEING BADLY INJURED. BOTH VEHICLES WERE TOTALED. *TR
Crash
Incident date: Sep 17, 2009
TL*THE CONTACT OWNS A 2005 LINCOLN LS. THE CONTACT STATED THE TRANSMISSION WAS SLIPPING. THE VEHICLE WAS DRIVEN TO A LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC TEST AND STATED THAT THE FUEL PUMP AND THE ABS BRAKE SENSOR WERE RELATED TO THE FAILURE. ALL OF THE WARNING LIGHTS ILLUMINATED AND THE VEHICLE WAS REPAIRED AT THE CONTACTS EXPENSE. THE MANUFACTURER WAS CONTACTED REGARDING THE FAILURE BUT OFF... Read more
Incident date: Jul 3, 2004
I THINK THIS IS A COMMON TACTIC BY FORD AND THE JUSTICE DEPARTMENT SHOULD LOOK INTO IT. I LEASED A NEW 2002 NAVIGATOR AND HAD A SIMILAR SITUATION. ON A ROAD TRIP IN 2004 WITH 32000 MILES, THE ENGINE SEIZED. THE DEALER CLAIMED THERE WAS SLUDGE IN THE ENGINE AND FORD WOULD NOT HONOR THE WARRANTY. APPARENTLY, THE LEASE INCLUDED FREE OIL CHANGES AT THE DEALER, WHICH I WAS NOT AWARE OF. I PRODUCED ALL ... Read more
Incident date: Jul 7, 2010
I OWN A 2003 LINCOLN AVIATOR WITH 85,000 MILES ON IT . IT IS A 48,000 DOLLAR VEHICLE AND I AM LESS THAN SATISFIED WITH THE WAY ITS HELD UP . THE VEHICLE SEES SYNTHETIC OIL CHANGES EVERY 3,000 MILES . AT AROUND 79,000 THE ENGINE DIED ON WHILE DRIVING ON A HILLY COUNTRY ROAD WITH MY FAMILY IN THE CAR . I WAS ABLE TO MUSCLE THE CAR OVER TO THE SIDE OF THE ROAD WITH NO POWER STEERING AND LIMITED BRAKE... Read more
Incident date: Nov 1, 2006
TL * THE CONTACT OWNS A 2005 LINCOLN MARK LT. THE CONTACT NOTICED THAT THE AUTOMATIC WINDOW IN THE REAR WAS ACTIVATED WHEN THE VEHICLE WAS TURNED OFF; CAUSING THE BATTERY TO DRAIN. THE DEALER REPAIRED THE REAR WINDOW WITH THE IDENTICAL FAILURE FIVE YEARS AGO. THE BATTERY WAS REPLACED TWICE SINCE THE RECENT FAILURE OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE; HOWEVER, THE DEALER WAS NOT... Read more
Incident date: Apr 5, 2011
WHEN DRIVING DOWN THE HIGHWAY, THE SYNC SCREEN GOES COMPLETELY BLANK. AT THIS POINT I HAVE NO ACCESS TO HEAT, A/C, DEFROSTER, RADIO, OR BACKUP CAMERA. ON OCCASION THE SCREEN HAS BEEN BLANK FOR UP TO ONE HUNDRED MILES. I DON'T WORRY ABOUT THE DEFROSTER IN THE SUMMER BUT IN THE WINTER THIS IS A DEFINITE SAFETY CONCERN. NOT HAVING THE BACKUP CAMERA IS RISKY FOR THERE MAY BE SMALL CHILDREN BEHIND T... Read more
Incident date: May 10, 2011
TRANSMISSION SHIFTER BREAKS AND LOCKS IN PLACE. THE RESULT IS TO LEAVE THE VEHICLE OCCUPANTS STRANDED IN A DANGEROUS NEIGHBORHOOD WHERE THEIR PERSONAL SAFETY IS AT RISK. THE PROBLEM IS A BROKEN $5 PIECE OF PLASTIC CONTAINED WITHIN THE SHIFTER KNOB. HOWEVER, FORD REFUSES TO SUPPLY THE $5 PIECE AND INSTEAD REQUIRES THE VEHICLE OWNER TO PURCHASE THE ENTIRE SHIFTER ASSEMBLY (WHICH COSTS ALMOST $1000).... Read more
Incident date: May 10, 2011
TRANSMISSION SHIFTER BREAKS AND LOCKS IN PLACE. THE RESULT IS TO LEAVE THE VEHICLE OCCUPANTS STRANDED IN A DANGEROUS NEIGHBORHOOD WHERE THEIR PERSONAL SAFETY IS AT RISK. THE PROBLEM IS A BROKEN $5 PIECE OF PLASTIC CONTAINED WITHIN THE SHIFTER KNOB. HOWEVER, FORD REFUSES TO SUPPLY THE $5 PIECE AND INSTEAD REQUIRES THE VEHICLE OWNER TO PURCHASE THE ENTIRE SHIFTER ASSEMBLY (WHICH COSTS ALMOST $1000).... Read more
Incident date: May 2, 2011
2006 LINCOLN ZEPHYR. CONSUMER WRITES TO EXPRESS DISCONTENT WITH QUALITY OF SERVICE AT FORD COMPANY *TGW THE CONSUMER STATED DOORS WOULD NOT LOCK AND THERE WAS A RATTLE SOUND COMING FROM BEHIND THE DASH. *JB