Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Apr 1, 2010
TL* THE CONTACT OWNS A 2007 LINCOLN TOWNCAR. WHILE DRIVING AT ANY SPEED, THE CONTACT NOTICED THAT WHEN APPLYING PRESSURE TO THE BRAKES, THE VEHICLE WOULD VIOLENTLY SHAKE. THE DEALER ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE CONTACT DID NOT INFORM MANUFACTURER NOR WAS THE VEHICLE INSPECTED OR REPAIRED. THE CURRENT MILEAGE WAS 35,000 AND THE FAILURE MILEAGE WAS 25,000. ... Read more
Incident date: Oct 10, 2010
DESIGN FAILURE. LINCOLN MKX INSTRUMENT PANEL DOES NOT LIGHT UP IN THE DAYTIME. CONSEQUENTLY, IT IS EXTREMELY DIFFICULT TO SEE THE SPEEDOMETER AND KNOW HOW FAST YOU ARE GOING, ESPECIALLY IN BRIGHT SUNSHINE AND TRAVELING N OR S AS THE SPEEDOMETER IS IN DEEP SHADOW. THE POTENTIAL FOR EXCESSIVE SPEED ACCIDENTS IS GREAT! *TR
Incident date: Oct 10, 2010
DESIGN FAILURE. LINCOLN MKX INSTRUMENT PANEL DOES NOT LIGHT UP IN THE DAYTIME. CONSEQUENTLY, IT IS EXTREMELY DIFFICULT TO SEE THE SPEEDOMETER AND KNOW HOW FAST YOU ARE GOING, ESPECIALLY IN BRIGHT SUNSHINE AND TRAVELING N OR S AS THE SPEEDOMETER IS IN DEEP SHADOW. THE POTENTIAL FOR EXCESSIVE SPEED ACCIDENTS IS GREAT! *TR
Incident date: Dec 8, 2008
TL*THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT AFTER HAVING A FLAT TIRE REPAIRED, A FEW DAYS LATER THE TIRE BECAME FLAT AGAIN. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND THEY ADVISED HIM THAT THE WHEEL MAY HAVE CORRODED AROUND THE BEAD PART OF THE WHEEL. THE FAILURE MILEAGE WAS APPROXIMATELY 56,400. UPDATED 5/2/11 *CN UPDATED 07/01/11
Incident date: Mar 30, 2011
I'VE OWNED A 96 LINCOLN TOWN CAR FOR ABOUT 2 YEARS NOW AND THE INTAKE MANIFOLD CRACKED RECENTLY WHAT CAN I DO ABOUT THAT CAUSE I'VE JUST RECENTLY HEARD ABOUT THE RECALL AND I DON'T WANT TO HAVE TO WORRY ABOUT THAT CONSTANTLY HAPPENING, IS THERE ANY THING I CAN DO. *TR
Incident date: Mar 1, 2011
1996 LINCOLN TOWNCAR. CONSUMER REQUESTS REIMBURSEMENT FOR THE REPLACEMENT OF THE HEATER CORE *TGW UPDATED 06/01/11. *JB. UPDATED 06/28/11. *JB UPDATED 09/12/11. *JB
Incident date: Mar 25, 2011
RECENTLY PURCHASED A 2003 LINCOLN TOWNCAR WITH 35,000 MILES THAT EXHIBITED REAR AXLE NOISE. FORD REPLACED THE AXLES AND BEARINGS SITTING NO RECALL EXISTED. *TR
Incident date: Mar 18, 2011
TL*THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING 35 MPH A NOISE WAS IN THE REAR OF THE VEHICLE. THE CONTACT DROVE ONTO THE SIDE OF THE ROAD TO DETERMINE WHERE THE NOISE WAS COMING FROM AND NOTICED THAT THE CHROME WAS COMING OFF OF THE REAR DRIVERS SIDE WHEEL. THE CHROME PEELED TO THE POINT WHERE THE RIM WEIGHTS WERE HANGING OFF OF THE VEHICLE AND HITTING THE BRA... Read more
Incident date: Mar 26, 2011
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THAT HE BEGAN TO SMELL A STRONG ODOR OF GASOLINE WHILE DRIVING AND THE VEHICLE WAS IMMEDIATELY TOWED TO THE DEALER. THE TOW COMPANY DETECTED A LEAK IN THE ENGINE. THE CONTACT STATED THAT THE FAILURE MOSTLY OCCURRED WHEN THE ENGINE WAS HOT. THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 2,900. UP... Read more
Incident date: Mar 28, 2011
MY 2004 LINCOLN AVIATOR STARTED MAKING A LOUD WHINING NOISE. *TR
Incident date: Jun 28, 2010
MY 2003 LINCOLN LS START SHIFTING WHILE DRIVING AND THE CHECK TRANSMISSION LIGHT CAME ON THEN THE E IN THE GEAR BOX CAME ON. *TR
Incident date: Feb 16, 2011
TL* THE CONTACT OWNS A 1993 LINCOLN MARK VIII. THE CONTACT STATED WHILE DRIVING 35 MPH THE VEHICLE SUDDENLY SHUT OFF IN THE MIDDLE OF THE ROAD AND CAUSED A CRASH. THERE WERE NO INJURIES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT HAD THE VEHICLE TOWED TO A MECHANIC WHO STATED THAT THE HEAD GASKET WAS BUSTED AND THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEH... Read more
Crash
Incident date: Feb 16, 2011
TL* THE CONTACT OWNS A 1993 LINCOLN MARK VIII. THE CONTACT STATED WHILE DRIVING 35 MPH THE VEHICLE SUDDENLY SHUT OFF IN THE MIDDLE OF THE ROAD AND CAUSED A CRASH. THERE WERE NO INJURIES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT HAD THE VEHICLE TOWED TO A MECHANIC WHO STATED THAT THE HEAD GASKET WAS BUSTED AND THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEH... Read more
Crash
Incident date: Feb 10, 2010
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE BEGAN TO MISFIRE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL UNTIL THE ENGINE WAS TURNED OFF. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THAT THE ENGINE MANIFOLD WOULD NEED TO BE REPLACED. THE ... Read more
Incident date: Feb 10, 2010
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE BEGAN TO MISFIRE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL UNTIL THE ENGINE WAS TURNED OFF. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THAT THE ENGINE MANIFOLD WOULD NEED TO BE REPLACED. THE ... Read more
Incident date: Mar 17, 2011
THE 2011 LINCOLN MKZ HYBRID DRIFTS TO THE LEFT WHILE DRIVING. LINCOLN SAYS IT IS NOT A PROBLEM. I HAVE OWNED OVER 75 CARS AND WAS A FLEET MANAGER FOR THE GSA FLEET. I NEVER HAD A VEHICLE THAT HAD A DRIFT THAT DID NOT HAVE A PROBLEM. THIS IS 2011 AND VEHICLES SHOULD NOT DRIFT UNDER ANY CONDITIONS. IT CAN OCCUR WHEN BOTH HANDS ARE ON THE WHELL. HOW IS THIS NOT DANGEROUS? *TR
Incident date: Mar 21, 2011
HAD A PREMATURE AXLE FAILURE ON MY 2003 LINCOLN TOWN CAR, ONLY 110K MILES. SAME YEAR, MODEL, BODY CODE, ASSEMBLY PLANT & PROBLEM AS ADDRESSED IN THE RECALL FOR THIS CAR, BUT WAS TOLD BY FORD THAT IT WAS NOT THERE PROBLEM BECAUSE THE CAR IS OUT OF WARRANTY AND WAS BUILT A FEW MONTHS OUTSIDE OF THE DATE RANGE GIVEN IN THE RECALL. A LITTLE INTERNET RESEARCH WILL SHOW YOU THAT THERE ARE MANY OF US ... Read more
Incident date: Mar 21, 2011
HAD A PREMATURE AXLE FAILURE ON MY 2003 LINCOLN TOWN CAR, ONLY 110K MILES. SAME YEAR, MODEL, BODY CODE, ASSEMBLY PLANT & PROBLEM AS ADDRESSED IN THE RECALL FOR THIS CAR, BUT WAS TOLD BY FORD THAT IT WAS NOT THERE PROBLEM BECAUSE THE CAR IS OUT OF WARRANTY AND WAS BUILT A FEW MONTHS OUTSIDE OF THE DATE RANGE GIVEN IN THE RECALL. A LITTLE INTERNET RESEARCH WILL SHOW YOU THAT THERE ARE MANY OF US ... Read more
Incident date: Nov 14, 2010
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THAT WHEN ACTIVATING THE TURN SIGNALS, THE RADIO VOLUME WOULD INDEPENDENTLY INCREASE. IN ADDITION, THE CONTACT STATED THAT WHEN THE TURN SIGNALS WERE ACTIVATED THEY WOULD NOT OPERATE AND ONCE THEY BECAME OPERABLE, THEY WOULD NOT DISENGAGE. THE CONTACT STATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER W... Read more
Incident date: Mar 11, 2011
WHILE DRIVING ON A LEVEL SURFACE IN MODERATE TRAFFIC GOING 40MPH I PRESSED THE BRAKES AND THE ANTI SKID LIGHTS CAME ON AND THE ABS TURNED ON AND TOOK THE VEHICLE A WHILE TO STOP... KEPT HAPPENING.... TURNED VEHICLE OFF AND RESTARTED AND IT WENT AWAY... JUST CONCERNED THAT IT MIGHT HAPPEN ON THE HIGHWAY.... IN HEAVY TRAFFIC. *TR
Incident date: Mar 1, 2011
2003 LINCOLN AVIATOR. ATTORNEY WRITES ON BEHALF OF CLIENT IN REGARDS TO PROBLEMS WITH HIS VEHICLE SUCH AS GEAR SHIFT, CRUISE CONTROL AND REARVIEW MIRROR FUNCTIONS *TGW THE GEAR SHIFT WOULD NOT MOVE OUT OF PARK AT TIMES. THE ENTIRE SHIFTER MECHANISM, STOP/BRAKE LIGHT SWITCH, INTERLOCK SOLENOID MECHANISM, AND ELECTRONIC CIRCUITRY WERE ALL REPLACED, BUT THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS.... Read more
Incident date: Mar 1, 2011
2003 LINCOLN AVIATOR. ATTORNEY WRITES ON BEHALF OF CLIENT IN REGARDS TO PROBLEMS WITH HIS VEHICLE SUCH AS GEAR SHIFT, CRUISE CONTROL AND REARVIEW MIRROR FUNCTIONS *TGW THE GEAR SHIFT WOULD NOT MOVE OUT OF PARK AT TIMES. THE ENTIRE SHIFTER MECHANISM, STOP/BRAKE LIGHT SWITCH, INTERLOCK SOLENOID MECHANISM, AND ELECTRONIC CIRCUITRY WERE ALL REPLACED, BUT THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS.... Read more
Incident date: Mar 1, 2011
2003 LINCOLN AVIATOR. ATTORNEY WRITES ON BEHALF OF CLIENT IN REGARDS TO PROBLEMS WITH HIS VEHICLE SUCH AS GEAR SHIFT, CRUISE CONTROL AND REARVIEW MIRROR FUNCTIONS *TGW THE GEAR SHIFT WOULD NOT MOVE OUT OF PARK AT TIMES. THE ENTIRE SHIFTER MECHANISM, STOP/BRAKE LIGHT SWITCH, INTERLOCK SOLENOID MECHANISM, AND ELECTRONIC CIRCUITRY WERE ALL REPLACED, BUT THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS.... Read more
Incident date: Mar 15, 2011
THE LEFT REAR WHEEL BEARING HAS BROKE 3 TIMES ON MY VEHICLE. THE FIRST TIME, I BROUGHT IT TO LINCOLN TO REPLACE THE WHEEL BEARING AT 28,000MI ON 10-10-07. THEN IT BROKE AGAIN (LEFT REAR BEARING) ABOUT 52000MI LAST YEAR 5-20-10 AND WAS REPLACED AT A LOCAL GARAGE WHERE THEY SAID THE BEARING WAS "SHATTERED" AND I WAS LUCKY TO MAKE IT TO THE REPAIR SHOP. THE BEARING HAS SINCE BROKE AGAIN ON 3-15-11 L... Read more
Incident date: Jun 14, 2010
THE FRONT INTERIOR DOOR HANDLES, ON THE DRIVER AND PASSENGER SIDES, BECAME DISLODGED FROM THE INTERNAL DOOR OPENING MECHANISM, CANNOT BE RETURNED TO THE ORIGINAL POSITION, AND DO NOT WORK. THE DOOR CAN ONLY BE OPENED BY ROLLING DOWN THE ELECTRIC WINDOW AND PULLING THE OUTER LATCH. FORD SERVICE CENTERS CAN NO LONGER PROCURE THE PART (THE DOOR TRIM PANEL) TO DO THE REPAIR AS FORD HAS DISCONTINUED MA... Read more
Incident date: Mar 16, 2011
I HAVE BEEN HAVING THE SAME PROBLEMS FROM DAY ONE SINCE I BOUGHT THIS CAR. I HAD A BRAND NEW TRANSMISSION PUT IN BY THE LINCOLN PLACE THREE YEARS AGO. NOW MY TRANSMISSION IS ACTING UP AGAIN. 1. TRANSMISSION SHIFTS ROUGH OR JERKY FROM PARK 2. TRANSMISSION SHIFTS ROUGH OR JERKY WHILE DRIVING 3. GEAR CHANGES TAKE TO LONG TO COMPLETE 4. SHIFTS OCCUR TOO EARLY, TOO LATE, TOO OFTEN 5.ALWAYS HAV... Read more
Incident date: Jan 12, 2011
THE CHECK TIRE PRESSURE LIGHT CAME ON, WHEN I WENT TO HAVE AIR ADDED, WORKERS NOTICED A BULGE IN THE SIDE WALL. I CONTACTED MICHELIN, I NOTIFIED MICHELIN OF THE PROBLEM AND EXCESS TIRE TREAD WEAR AT 22,99 MILES. THEY HAD ME TAKE THE TIRE TO 2 LOCATIONS FOR INSPECTION (THEY SAID TO RULE OUT ME HITTING A CURB), BOTH PLACES SAID IT DID NOT APPEAR THAT I HAD HIT A CURB. THEY WERE TO CALL BE BACK AN... Read more
LINCOLN
CONTINENTAL
(2002) — SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
Mar 10, 2011
Incident date: Mar 6, 2011
TL* THE CONTACT OWNS A 2002 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE COIL SPRINGS FRACTURED AND PUNCTURED THE FRONT PASSENGER TIRE. THE VEHICLE WAS TOWED TO THE DEALER WERE THEY CONFIRMED THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 72,000. UPDATED 04/07/11*LJ
Incident date: Mar 9, 2008
TL* THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. THE CONTACT WAS DRIVING 35 MPH WHEN HE DISCOVERED THAT THE HEADLIGHTS WERE ABNORMALLY BRIGHT. THE CONTACT WAS UNABLE TO ADJUST THE LAMPS AND THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY WERE UNABLE TO PROVIDE ANY ASSISTANCE. THE MANUFACTURER WAS CONTACTED WHO ALSO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 112,000.
Incident date: Feb 13, 2011
TL* THE CONTACT OWNS A 2003 LINCOLN AVIATOR EQUIPPED WITH MICHELIN CROSS TERRAIN TIRES, TIRE SIZE 245/65/R17 AND DOT NUMBER B3KTVE4X04084 . WHILE DRIVING APPROXIMATELY 70 MPH, THE CONTACT HEARD A LOUD UNUSUAL NOISE OUTSIDE OF THE VEHICLE. THE CONTACT WAS ABLE TO RESUME DRIVING AND UPON REACHING HER DESTINATION, SHE DISCOVERED THAT THE REAR DRIVER SIDE TIRE TREAD COMPLETELY SEPARATED AND DAMAGED T... Read more
Incident date: Mar 7, 2011
2006 LINCOLN NAVIGATOR, 60,000 MILES ON CAR. CAR SHUT DOWN AFTER GIVING AN ENGINE FAILED SAFETY MODE ERROR ON DASH WHILE ON FOUR LANE BUSY HIGHWAY TRAVELING 40-45 MPH. COASTED TO SIDE OF ROAD (NO BERM AVAILABLE). .. WAITED 5 MINUTES. RESTARTED CAR AND LIMPED INTO GARY YEOMAN FORD DEALER. I WAS TOLD THE THROTTLE CONTROL BODY & MOTOR ASY #3L3Z*9E926*A WAS BAD AND WAS NOT COVERED UNDER THE EXTENDED W... Read more
Incident date: Mar 7, 2011
2006 LINCOLN NAVIGATOR, 60,000 MILES ON CAR. CAR SHUT DOWN AFTER GIVING AN ENGINE FAILED SAFETY MODE ERROR ON DASH WHILE ON FOUR LANE BUSY HIGHWAY TRAVELING 40-45 MPH. COASTED TO SIDE OF ROAD (NO BERM AVAILABLE). .. WAITED 5 MINUTES. RESTARTED CAR AND LIMPED INTO GARY YEOMAN FORD DEALER. I WAS TOLD THE THROTTLE CONTROL BODY & MOTOR ASY #3L3Z*9E926*A WAS BAD AND WAS NOT COVERED UNDER THE EXTENDED W... Read more
Incident date: Mar 4, 2011
THE BRAKES CAN QUIT WORKING AFTER THE AUTOMATIC PARKING BRAKE RELEASE SOLENOID FAILS TO RELEASE THE REAR BRAKES WHEN THE TRANSMISSION LEVER IS MOVED OUT OF PARK. THE REAR BRAKES WILL THEN OVERHEAT AFTER SEVERAL MILES, WHICH CAUSES THE BRAKE FLUID TO EVENTUALLY BOIL AND BE EXPELLED FROM THE MASTER CYLINDER. THE FIRST SYMPTOM IS THAT THE BRAKE PEDAL GOES ALMOST ALL THE WAY TO THE FLOOR AND BRAK... Read more
Incident date: Mar 4, 2011
THE BRAKES CAN QUIT WORKING AFTER THE AUTOMATIC PARKING BRAKE RELEASE SOLENOID FAILS TO RELEASE THE REAR BRAKES WHEN THE TRANSMISSION LEVER IS MOVED OUT OF PARK. THE REAR BRAKES WILL THEN OVERHEAT AFTER SEVERAL MILES, WHICH CAUSES THE BRAKE FLUID TO EVENTUALLY BOIL AND BE EXPELLED FROM THE MASTER CYLINDER. THE FIRST SYMPTOM IS THAT THE BRAKE PEDAL GOES ALMOST ALL THE WAY TO THE FLOOR AND BRAK... Read more
Incident date: Mar 4, 2011
THE BRAKES CAN QUIT WORKING AFTER THE AUTOMATIC PARKING BRAKE RELEASE SOLENOID FAILS TO RELEASE THE REAR BRAKES WHEN THE TRANSMISSION LEVER IS MOVED OUT OF PARK. THE REAR BRAKES WILL THEN OVERHEAT AFTER SEVERAL MILES, WHICH CAUSES THE BRAKE FLUID TO EVENTUALLY BOIL AND BE EXPELLED FROM THE MASTER CYLINDER. THE FIRST SYMPTOM IS THAT THE BRAKE PEDAL GOES ALMOST ALL THE WAY TO THE FLOOR AND BRAK... Read more
Incident date: Feb 25, 2011
TL* THE CONTACT OWNS 2001 LINCOLN LS. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AND THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE DEALER REPLACED THE SPARK PLUGS AND THE FAILURE SEEMED TO BE REMEDIED HOWEVER, THE VEHICLE THEN BEGAN TO BACKFIRE AND DRIVE ABNORMALLY ROUGH. IN ADDITION, THE ENGINE WOULD EXHIBIT ABNORMAL NOISES AND AN OVERPOWERING OIL ODOR. THE... Read more
Incident date: Feb 25, 2011
TL* THE CONTACT OWNS 2001 LINCOLN LS. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AND THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE DEALER REPLACED THE SPARK PLUGS AND THE FAILURE SEEMED TO BE REMEDIED HOWEVER, THE VEHICLE THEN BEGAN TO BACKFIRE AND DRIVE ABNORMALLY ROUGH. IN ADDITION, THE ENGINE WOULD EXHIBIT ABNORMAL NOISES AND AN OVERPOWERING OIL ODOR. THE... Read more
Incident date: May 15, 2009
TL* THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT APPLIED PRESSURE TO THE ACCELERATOR PEDAL AND THE VEHICLE EXHIBITED AN ABNORMAL CRANKING NOISE FROM THE FRONT END. THE CONTACT STATED THAT THE FAILURE WOULD ALSO OCCUR WHEN APPLYING THE BRAKES AND WHEN DRIVING AT LOW SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE ... Read more
Incident date: Feb 5, 2011
RUBBING NOISE EXPERIENCED WHEN TURNING THE STEERING WHEEL, ESPECIALLY WHEN COLD (BELOW 32 F). ALSO RUBBING SQUEAKING NOISE FROM FRONT LEFT SUSPENSION, POSSIBLY THE STRUT. EXPERIENCE THE NOISE WHEN TURNING OR WHEN ENCOUNTERING SMALL BUMPS ON THE ROAD. 2007 LINCOLN MKZ. *TR
Incident date: Dec 30, 2010
DEALERS PAMPHLETS AND OWNERS MANUAL LISTS PERIMETER LIGHTS AS A FEATURE ON 2011 LINCOLN MKZ BUT THE VEHICLES DO NOT HAVE THEM (HEADLIGHTS COMING ON WHEN YOU UNLOCK VEHICLE AT NIGHT WITH FOB. THIS IS AN IMPORTANT SAFETY FEATURE. FORD SAYS IT IS A MISPRINT ALTHOUGH PAST YEARS MODEL DO HAVE THE FEATURE. *TR
Incident date: Dec 30, 2010
DEALERS PAMPHLETS AND OWNERS MANUAL LISTS PERIMETER LIGHTS AS A FEATURE ON 2011 LINCOLN MKZ BUT THE VEHICLES DO NOT HAVE THEM (HEADLIGHTS COMING ON WHEN YOU UNLOCK VEHICLE AT NIGHT WITH FOB. THIS IS AN IMPORTANT SAFETY FEATURE. FORD SAYS IT IS A MISPRINT ALTHOUGH PAST YEARS MODEL DO HAVE THE FEATURE. *TR
Incident date: Feb 25, 2011
TL*THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE OWNER'S MANUAL INDICATED THAT THE TIRE SIZE SPECIFICATION WAS P215/65/R15 HOWEVER, WHEN THE MANUFACTURER WAS NOTIFIED THEY INFORMED THE COTNACT THAT THE REQUIRED TIRE SIZE FOR THE MODEL YEAR VEHICLE WAS P225/54/VR17. THE MANUFACTURER INSTALLED THE PROPER TIRE SIZE ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.
Incident date: Feb 1, 2011
TL*THE CONTACT OWNS A 1995 LINCOLN TOWNCAR. WHILE DRIVING APPROXIMATELY 5 MPH, THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE LIGHT STAYED ON WHETHER THERE WAS A FRONT PASSENGER SEATED OR NOT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE DRIVER SIDE SEAT BELT ASSEMBLY WAS DEFETIVE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 77,000 AND THE CURRENT MILEAGE WAS... Read more
Incident date: Feb 1, 2011
TL*THE CONTACT OWNS A 1995 LINCOLN TOWNCAR. WHILE DRIVING APPROXIMATELY 5 MPH, THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE LIGHT STAYED ON WHETHER THERE WAS A FRONT PASSENGER SEATED OR NOT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE DRIVER SIDE SEAT BELT ASSEMBLY WAS DEFETIVE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 77,000 AND THE CURRENT MILEAGE WAS... Read more
Incident date: Jan 24, 2011
TL*THE CONTACT OWNS A 2001 LINCOLN TOWNCAR. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE DRIVER SIDE AIR BAG DEPLOYED WITHOUT ANY WARNING. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE MANUFACTURER WAS ALSO CONTACTED BUT THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000.
Incident date: Sep 17, 2010
TL* THE CONTACT OWNS A 1998 LINCOLN MARK VIII. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 15 MPH, THE FRONT DRIVER'S SIDE TIRE SEPARATED FROM THE VEHICLE, CAUSING THE VEHICLE TO SUDDENLY DROP TO THE GROUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO STATED THE BALL JOINT WAS BROKEN. THE MECHANIC REPLACED THE BALL JOINT WITH A MASTER PRO CP426. THE CONTACT EXPERIENCED THE FAILURE A ... Read more
Incident date: Dec 3, 2010
TL*THE CONTACT OWNS A 1998 LINCOLN MARK VIII. THE CONTACT STATED THAT WHILE DRIVING 20 MPH OVER TRAIN TRACKS, THE FRONT PASSENGER SIDE TIRE CAME OFF AND THE VEHICLE FELL TO THE GROUND. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED THREE TIMES BEFORE. THE VEHICLE WAS TOWED TO A LOCAL SHOP WHO DIAGNOSED THAT THE BALL JOINT AND CONTROL ARM NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED WHO D... Read more
Incident date: Jan 1, 2011
THE FRONT LCA BALL JOINT DRIES UP IN THE SOCKET AND MAKE THE CAR SQUEAK, AND WOBBLE OVER THE ROAD. THE AUTO SHOW STATED IT WAS A POOR DESIGN SINCE YOU ARE UNABLE TO ADD LUBRICATION INTO THE BALL JOINT. THERE IS A NATIONAL BACK ORDER TILL MAY, SO I HAVE TO DRIVE MY CAR UNSAFELY UNTIL ONE IS AVAILABLE. *LN
Incident date: Feb 12, 2011
TOOK MY 2002 LINCOLN INTO DEALER TO SEE WHY I WAS SMELLING HOT ENGINE OIL THEY TOLD ME THE VALVE COVER GASKETS LEAK ON BOTH SIDES OF ENGINE. ASKED WHY BOTH THE SERVICE TRACTION CONTROL LIGHT AND ABS LIGHT AND OCCASIONALLY BRAKE LIKE STAY ON WHILE OPERATING THE CAR, WAS TOLD THE SENSOR WAS BAD AND NEEDED REPLACED. UPON INSPECTION THEY FOUND THE TRANSMISSION COOLING LINE WAS LEAKING. MY CAR HAS ONLY... Read more
Incident date: Feb 12, 2011
TOOK MY 2002 LINCOLN INTO DEALER TO SEE WHY I WAS SMELLING HOT ENGINE OIL THEY TOLD ME THE VALVE COVER GASKETS LEAK ON BOTH SIDES OF ENGINE. ASKED WHY BOTH THE SERVICE TRACTION CONTROL LIGHT AND ABS LIGHT AND OCCASIONALLY BRAKE LIKE STAY ON WHILE OPERATING THE CAR, WAS TOLD THE SENSOR WAS BAD AND NEEDED REPLACED. UPON INSPECTION THEY FOUND THE TRANSMISSION COOLING LINE WAS LEAKING. MY CAR HAS ONLY... Read more