Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Nov 4, 2008
IN NOVEMBER 2008 I PURCHASED A 2006 LINCOLN ZYPHER WITH 28000 MILES. AT THIS TIME THE PASSENGER BACK INTERIOR DOOR HANDLE WAS BROKEN. THE DEALER ARGUED WITH ME BUT FIXED THE ITEM. ONE YEAR LATER IN THE FALL OF 2009, THE DRIVERS SIDE BACK SEAT HANDLE ALSO BROKE AND WOULD NOT OPEN FROM THE INSIDE. PASSENGERS HAD TO ROLL DOWN THE WINDOW AND PULL THE HANDLE FROM THE OUTSIDE TO OPEN THE DOOR. IF THE CA... Read more
LINCOLN
CONTINENTAL
(2000) - SUSPENSION
Mar 29, 2012
Incident date: Mar 28, 2012
TL* THE CONTACT OWNS A 2000 LINCOLN CONTINENTAL. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THERE WAS A LOUD POPPING NOISE. THE CONTACT THEN NOTICED THAT THE FRONT PASSENGER COIL SPRING FRACTURED AND HAD PUNCTURED THE FRONT PASSENGER SIDE TIRE. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHERE THE MANUFACTURER WAS CONTACTED BUT DID NOT ACKNOWLEDGE THE FAILURE. THE VEHICLE WAS NEITHER... Read more
Incident date: Mar 27, 2012
TL* THE CONTACT OWNS A 2000 LINCOLN TOWN CAR. WHILE PARKED, THE CONTACT NOTICED COOLANT LEAKING FROM UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS. THE MECHANIC STATED THAT THE INTAKE MANIFOLD ASSEMBLY WAS FRACTURED AND WOULD HAVE TO BE REPLACED. THE MECHANIC STATED THERE WAS A RECALL FOR THE ENGINE AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURE... Read more
Incident date: Mar 22, 2012
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT SHORTLY AFTER PURCHASING THE VEHICLE THE REAR SUSPENSION FAILED, CAUSING THE REAR OF THE VEHICLE TO DROP. THE CONTACT HAD THE VEHICLE TOWED TO THEIR HOME WHERE HE NOTICED THAT THE AXLE WAS FRACTURED IN HALF. THE CONTACT REFERENCED NHTSA CAMPAIGN I.D. 04V328000 (SUSPENSION:REAR) AND CALLED THE MANUFACTURER. THE MANUFACTURER STAT... Read more
Incident date: May 8, 2008
TL* THE CONTACT OWNS A 2005 LINCOLN LS. THE CONTACT STATED THAT WHENEVER IT RAINED AND THE VEHICLE WAS DRIVEN THROUGH A PUDDLE OF WATER, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE RAN SLUGGISH. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THERE WAS A FAILED ENGINE COIL THAT NEEDED TO BE REPLACED. THE CONTACT WAS NOT INFORMED WHAT WAS ALLOWING WATER TO ENTER THE VEH... Read more
Incident date: Mar 2, 2012
REFLECTION FROM THE CHROME AIR VENTS SHOWS ON BOTH THE DRIVER AND PASSENGER SIDE MIRRORS WHICH POSES A SAFETY HAZARD. *TR
Incident date: Mar 2, 2012
REFLECTION FROM THE CHROME AIR VENTS SHOWS ON BOTH THE DRIVER AND PASSENGER SIDE MIRRORS WHICH POSES A SAFETY HAZARD. *TR
Incident date: Mar 14, 2012
UNABLE TO DO STANDARD MAINTENANCE BY REPLACING 100,000 SPARK PLUGS EARLY. TOOK THE VEHICLE TO THE FORD DEALER, THEY ADVISED ME $1000 IF THEY DID NOT BREAK ANY PLUGS. AFTER REFUSING THE REPAIR AND PAYING $150 FOR DIAGNOSIS I MAGICALLY HAVE A BROKEN PLUG. WHY HAS THIS NOT BEEN ESCALATED TO A RECALL IT IS OBVIOUS THAT FORD HAS A PROBLEM THEY REFUSE TO ADDRESS. THIS MINOR REPAIR WILL NOW BE OVER $1500... Read more
Incident date: Mar 9, 2012
I WAS DRIVING MY CAR, AFTER DRIVING HOME FROM WORK (APPROX. 70 MILES ROUND-TRIP). WHILE TURNING I HEARD A LOUD CRUNCH AND THEN FELT A HARD THUD, MY VEHICLE WAS DIFFICULT TO STEER, FELT ANOTHER CRUNCH. I PULLED INTO A PARKING STALL, AFTER PARKING MY VEHICLE, ANOTHER LOUD CRUNCH, THE DRIVER'S SIDE WHEEL HAD FALLEN OFF AND WAS WEDGED INTO THE WHEEL WELL. ON MARCH 12TH, 2012 MY REPAIR FACILITY INFORME... Read more
Incident date: Mar 9, 2012
I WAS DRIVING MY CAR, AFTER DRIVING HOME FROM WORK (APPROX. 70 MILES ROUND-TRIP). WHILE TURNING I HEARD A LOUD CRUNCH AND THEN FELT A HARD THUD, MY VEHICLE WAS DIFFICULT TO STEER, FELT ANOTHER CRUNCH. I PULLED INTO A PARKING STALL, AFTER PARKING MY VEHICLE, ANOTHER LOUD CRUNCH, THE DRIVER'S SIDE WHEEL HAD FALLEN OFF AND WAS WEDGED INTO THE WHEEL WELL. ON MARCH 12TH, 2012 MY REPAIR FACILITY INFORME... Read more
Incident date: Mar 9, 2012
I WAS DRIVING MY CAR, AFTER DRIVING HOME FROM WORK (APPROX. 70 MILES ROUND-TRIP). WHILE TURNING I HEARD A LOUD CRUNCH AND THEN FELT A HARD THUD, MY VEHICLE WAS DIFFICULT TO STEER, FELT ANOTHER CRUNCH. I PULLED INTO A PARKING STALL, AFTER PARKING MY VEHICLE, ANOTHER LOUD CRUNCH, THE DRIVER'S SIDE WHEEL HAD FALLEN OFF AND WAS WEDGED INTO THE WHEEL WELL. ON MARCH 12TH, 2012 MY REPAIR FACILITY INFORME... Read more
Incident date: Mar 9, 2012
I WAS DRIVING MY CAR, AFTER DRIVING HOME FROM WORK (APPROX. 70 MILES ROUND-TRIP). WHILE TURNING I HEARD A LOUD CRUNCH AND THEN FELT A HARD THUD, MY VEHICLE WAS DIFFICULT TO STEER, FELT ANOTHER CRUNCH. I PULLED INTO A PARKING STALL, AFTER PARKING MY VEHICLE, ANOTHER LOUD CRUNCH, THE DRIVER'S SIDE WHEEL HAD FALLEN OFF AND WAS WEDGED INTO THE WHEEL WELL. ON MARCH 12TH, 2012 MY REPAIR FACILITY INFORME... Read more
Incident date: Feb 29, 2012
SHIFTS HARD, WHEN IN 20-30 MPH, IN GEAR 2 AND 3. AFTER DIAGNOSTIC, DEALER SAID IT MAY BE TRANSMISSION, BUT THEY HAVE TO TEAR IT APART. IF BANDS, TORQUE CONVERTER, OR SOLENOID PACK THEY HAVE TO TEAR DOWN AND REBUILD. HE DID SAY THAT ONE OF THE SOLENOIDS WENT OUTER IF BANDS WERE BENT, THEY WOULD HAVE TO REBUILD THE TRANSMISSION FOR A COST OF $2500 - $3500. I HAVE READ ALL OVER THE INTERNET WHERE... Read more
Incident date: Feb 29, 2012
SHIFTS HARD, WHEN IN 20-30 MPH, IN GEAR 2 AND 3. AFTER DIAGNOSTIC, DEALER SAID IT MAY BE TRANSMISSION, BUT THEY HAVE TO TEAR IT APART. IF BANDS, TORQUE CONVERTER, OR SOLENOID PACK THEY HAVE TO TEAR DOWN AND REBUILD. HE DID SAY THAT ONE OF THE SOLENOIDS WENT OUTER IF BANDS WERE BENT, THEY WOULD HAVE TO REBUILD THE TRANSMISSION FOR A COST OF $2500 - $3500. I HAVE READ ALL OVER THE INTERNET WHERE... Read more
Incident date: Nov 3, 2011
POWER STEERING WAS LEAKING. I CALLED FORD COMPANY AND WAS TOLD THERE WAS NOTHING THEY COULD DO. TOOK IT TO TWO FORD DEALERS TO GET CHEAPEST PRICES. HAD TO HAVE POWER STEERING ROD AND PUMP REPLACED. WHICH COST ANOTHER 1200. GOING BROKE FROM THIS CAR. AIR CONDITIONER ALSO STOPPED WORKING BUT COULD NOT AFFORD TO HAVE IT FIXED YET. DEALER SAYS THEY HAVE TO TAKE OFF THE WHOLE DASHBOARD TO FIX. THE... Read more
Incident date: Nov 3, 2011
POWER STEERING WAS LEAKING. I CALLED FORD COMPANY AND WAS TOLD THERE WAS NOTHING THEY COULD DO. TOOK IT TO TWO FORD DEALERS TO GET CHEAPEST PRICES. HAD TO HAVE POWER STEERING ROD AND PUMP REPLACED. WHICH COST ANOTHER 1200. GOING BROKE FROM THIS CAR. AIR CONDITIONER ALSO STOPPED WORKING BUT COULD NOT AFFORD TO HAVE IT FIXED YET. DEALER SAYS THEY HAVE TO TAKE OFF THE WHOLE DASHBOARD TO FIX. THE... Read more
Incident date: Mar 4, 2011
MY CAR WOULD NOT START AT MY HOME. I HAD MY CAR TOWED TO MY CAR REPAIR SHOP AND WAS TOLD I NEED A NEW FUEL INJECTOR. I HAD THAT REPLACED. COST WAS OVER 1200. *JS
Incident date: Mar 21, 2012
ROLLED DOWN LEFT PASSENGER WINDOW AND WOULD NOT COME UP. WENT TO REPAIR SHOP AND WAS TOLD THEY WOULD HAVE TO TAKE OFF WHOLE DOOR AND THEN REPLACE MOTOR AND ANOTHER COMPONENT THAT WOULD RANGE BETWEEN 300-400. I CANNOT BELIEVE I BOUGHT AN AMERICAN CAR FROM A WELL KNOWN COMPANY AND HAVE BEEN SOLD A HORRIBLE CAR THAT IS FALLING APART. THE CAR ALSO PULLS FUNNY AND RUNS FUNNY WHEN GOING UP HILLS AND S... Read more
Incident date: Dec 1, 2011
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL AND SHIFTED INTO NEUTRAL IN ORDER FOR THE VEHICLE TO COME TO A STOP. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS NOT REP... Read more
Incident date: Aug 25, 2011
LOSS OF BRAKE FLUID, LEAKED THROUGH TO CRUISE DEACTIVATION SWITCH INTO CRUISE SYSTEMS AND ELECTRICAL COMPONENTS CAUSING CORROSION WHICH CAUSED A SHORT. HAD TROUBLE WITH CRUISE CONTROL WORKING OVER TIME LEAD TO HIGHER FLOW OF CURRENT THAT OVERHEATED AND CAUSED FIRE AT SWITCH UNDER HOOD. FORD SPEED CONTROL DEACTIVATION SWITCH FIRE. THE FIRE ORIGINATED IN THE AREA WHERE THE SPEED CONTROL DEACTIVAT... Read more
Fire
Incident date: Aug 25, 2011
LOSS OF BRAKE FLUID, LEAKED THROUGH TO CRUISE DEACTIVATION SWITCH INTO CRUISE SYSTEMS AND ELECTRICAL COMPONENTS CAUSING CORROSION WHICH CAUSED A SHORT. HAD TROUBLE WITH CRUISE CONTROL WORKING OVER TIME LEAD TO HIGHER FLOW OF CURRENT THAT OVERHEATED AND CAUSED FIRE AT SWITCH UNDER HOOD. FORD SPEED CONTROL DEACTIVATION SWITCH FIRE. THE FIRE ORIGINATED IN THE AREA WHERE THE SPEED CONTROL DEACTIVAT... Read more
Fire
Incident date: Aug 25, 2011
LOSS OF BRAKE FLUID, LEAKED THROUGH TO CRUISE DEACTIVATION SWITCH INTO CRUISE SYSTEMS AND ELECTRICAL COMPONENTS CAUSING CORROSION WHICH CAUSED A SHORT. HAD TROUBLE WITH CRUISE CONTROL WORKING OVER TIME LEAD TO HIGHER FLOW OF CURRENT THAT OVERHEATED AND CAUSED FIRE AT SWITCH UNDER HOOD. FORD SPEED CONTROL DEACTIVATION SWITCH FIRE. THE FIRE ORIGINATED IN THE AREA WHERE THE SPEED CONTROL DEACTIVAT... Read more
Fire
Incident date: Nov 15, 2011
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THAT WHILE STOPPED, THE VEHICLE MOMENTARILY SURGED FORWARD BEFORE STOPPING ON ITS OWN. APPROXIMATELY TEN DAYS LATER, THE DRIVER WAS ATTEMPTING TO PARK AND THE VEHICLE SURGED FORWARD UNTIL IT CRASHED INTO A BUS SHELTER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS ALSO MAD... Read more
Crash
Incident date: Mar 12, 2011
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE STOPPED, THERE WAS AN INCREASE IN ENGINE RPMS. THE CONTACT APPLIED HEAVY PRESSURE TO THE BRAKE PEDAL UNTIL THE RPMS RETURNED TO NORMAL. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO TWO AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE... Read more
Incident date: Mar 3, 2012
I HAVE A 2005 LINCOLN TOWN CAR, SIGNATURE SERIES, THAT ON THE SAME DAY ON TWO OCCASIONS WHILE GOING SLOW AND LIGHTLY BRAKING THE CAR SUDDENLY ACCELERATED. MY FOOT WAS NOT ANYWHERE CLOSE TO THE GAS PEDAL. THIS HAS NEVER HAPPENED BEFORE AND NOT IN THE LAST TWO WEEKS. I WENT UP ON THE NET AND FOUND MANY OTHER PEOPLE HAD REPORTED THE EXACT SAME PROBLEM WITH THAT EXACT YEAR AND MODEL LINCOLN. A NUMBER ... Read more
Incident date: Mar 3, 2012
I HAVE A 2005 LINCOLN TOWN CAR, SIGNATURE SERIES, THAT ON THE SAME DAY ON TWO OCCASIONS WHILE GOING SLOW AND LIGHTLY BRAKING THE CAR SUDDENLY ACCELERATED. MY FOOT WAS NOT ANYWHERE CLOSE TO THE GAS PEDAL. THIS HAS NEVER HAPPENED BEFORE AND NOT IN THE LAST TWO WEEKS. I WENT UP ON THE NET AND FOUND MANY OTHER PEOPLE HAD REPORTED THE EXACT SAME PROBLEM WITH THAT EXACT YEAR AND MODEL LINCOLN. A NUMBER ... Read more
Incident date: Mar 6, 2012
TL* THE CONTACT OWNS A 1999 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING 30 MPH AND WITHOUT ANY WARNING, THE PASSENGER SIDE AIRBAG DEPLOYED ERRONEOUSLY. THE AIRBAG WARNING LIGHT ILLUMINATED AFTER THE AIRBAG DEPLOYED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 120,000.
Incident date: Feb 17, 2012
MULTIPLE PROBLEMS-PROBABLY SOME HOW RELATED : IN SPEED UP LANE TO INTERSTATE - AT 55MPH CAR BUCKS/HESITATES WHILE TRYING TO GAIN SPEED ONTO THE INTERSTATE AT 45/55 MPH CONSTANT SPEED CAR LOOSES POWER AND BEGINS TO BUCK/HESITATE CAUSING YOU TO LOOSE SPEED CHECK ENGINE LIGHT SOMETIMES WITH ABOVE CRITERIA - P0305, P0306, P0300. *TR
Incident date: Feb 17, 2012
MULTIPLE PROBLEMS-PROBABLY SOME HOW RELATED : IN SPEED UP LANE TO INTERSTATE - AT 55MPH CAR BUCKS/HESITATES WHILE TRYING TO GAIN SPEED ONTO THE INTERSTATE AT 45/55 MPH CONSTANT SPEED CAR LOOSES POWER AND BEGINS TO BUCK/HESITATE CAUSING YOU TO LOOSE SPEED CHECK ENGINE LIGHT SOMETIMES WITH ABOVE CRITERIA - P0305, P0306, P0300. *TR
Incident date: Feb 17, 2012
MULTIPLE PROBLEMS-PROBABLY SOME HOW RELATED : IN SPEED UP LANE TO INTERSTATE - AT 55MPH CAR BUCKS/HESITATES WHILE TRYING TO GAIN SPEED ONTO THE INTERSTATE AT 45/55 MPH CONSTANT SPEED CAR LOOSES POWER AND BEGINS TO BUCK/HESITATE CAUSING YOU TO LOOSE SPEED CHECK ENGINE LIGHT SOMETIMES WITH ABOVE CRITERIA - P0305, P0306, P0300. *TR
Incident date: Feb 25, 2012
WE PURCHASED A LINCOLN LS ON 2/24/12 AND A I WAS DRIVING THE CAR HOME I HEARD A LOUD NOISE THAT SOUNDED AS IF THE WHEELS WERE GOING TO FALL OFF ESPECIALLY AS I WENT OVER BUMPS. I TOOK THE CAR TO MIDAS AND THEY DIAGNOSED THAT THE BALL JOINTS WERE BAD, ALONG WITH THE STRUTS, AND GASKET COVER. I DID SOME RESEARCH AND I FOUND THAT THE CAR HAD BEEN RECALLED IN 2000 FOR THE BALL JOINTS. *TR
Incident date: Feb 12, 2012
LINCOLN LS '05 WITH EAGLE GT HR 225/55 16, NUMEROUS FLAT TIRES ON ALL 4, SOME TIRES AS MANY AS THREE NAILS OR SCREWS. STEEL BELTS UNABLE TO RESIST PUNCTURE. ALL FILLED WITH SLIME NOW. LOTS OF TREAD LEFT. -WON'T BALANCE, SHUDDERS AT 70MPH. -PULLS TO THE LEFT. TRIED ALIGNMENTS AND SWAPPING TIRES AND WHEELS ALL AROUND. NO CHANGE. *TR
Incident date: Feb 1, 2012
I JUST BOUGHT THIS CAR FROM A USED DEALER LAST MONTH HAVEN'T DRIVEN 6 TIMES YET AND NOW THIS MONTH IT IS STALLING OUT WE THOUGHT IT WAS THE FUEL FILTER SO WE REPLACED THAT BUT NOW I TRIED DRIVING IT AGAIN AND I GOT AN ERROR MESSAGE SAYING "ETC ENGINE FAILURE SAFE MODE" THE CA THEN BEGAN SLOWING DOWN AND I WAS UNABLE TO ACCELERATE MY SPEED. THE CAR WAS ALSO JERKING AS IF IT WOULD CUT OFF SO. *TR
Incident date: Feb 1, 2012
I JUST BOUGHT THIS CAR FROM A USED DEALER LAST MONTH HAVEN'T DRIVEN 6 TIMES YET AND NOW THIS MONTH IT IS STALLING OUT WE THOUGHT IT WAS THE FUEL FILTER SO WE REPLACED THAT BUT NOW I TRIED DRIVING IT AGAIN AND I GOT AN ERROR MESSAGE SAYING "ETC ENGINE FAILURE SAFE MODE" THE CA THEN BEGAN SLOWING DOWN AND I WAS UNABLE TO ACCELERATE MY SPEED. THE CAR WAS ALSO JERKING AS IF IT WOULD CUT OFF SO. *TR
Incident date: Feb 23, 2012
DRIVING AT 35 MPH, TRIED TO SLOW DOWN FOR A STOP LIGHT. CAR WOULD NOT SLOW, BRAKES WERE INEFFECTIVE AGAINST THE MOTOR THAT WAS STUCK ACCELERATING. I PUT CAR IN NUETRAL ( AS CAR ENGINE RACED) AND COASTED INTO A BUSINESS PARKING LOT. I SHUT OFF CAR AND RESTARTED. ENGINE REVS WERE NORMAL. I PUT CAR BACK INTO DRIVE AND DROVE BACK TO WORK, THE RPM'S WERE SURGING, BUT NOT OUT OF CONTROL THIS TIME. *T... Read more
Incident date: Feb 23, 2012
DRIVING AT 35 MPH, TRIED TO SLOW DOWN FOR A STOP LIGHT. CAR WOULD NOT SLOW, BRAKES WERE INEFFECTIVE AGAINST THE MOTOR THAT WAS STUCK ACCELERATING. I PUT CAR IN NUETRAL ( AS CAR ENGINE RACED) AND COASTED INTO A BUSINESS PARKING LOT. I SHUT OFF CAR AND RESTARTED. ENGINE REVS WERE NORMAL. I PUT CAR BACK INTO DRIVE AND DROVE BACK TO WORK, THE RPM'S WERE SURGING, BUT NOT OUT OF CONTROL THIS TIME. *T... Read more
Incident date: Feb 23, 2012
DRIVING AT 35 MPH, TRIED TO SLOW DOWN FOR A STOP LIGHT. CAR WOULD NOT SLOW, BRAKES WERE INEFFECTIVE AGAINST THE MOTOR THAT WAS STUCK ACCELERATING. I PUT CAR IN NUETRAL ( AS CAR ENGINE RACED) AND COASTED INTO A BUSINESS PARKING LOT. I SHUT OFF CAR AND RESTARTED. ENGINE REVS WERE NORMAL. I PUT CAR BACK INTO DRIVE AND DROVE BACK TO WORK, THE RPM'S WERE SURGING, BUT NOT OUT OF CONTROL THIS TIME. *T... Read more
Incident date: Jan 15, 2012
TL* THE CONTACT OWNS A 1998 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND THE BATTERY WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO SUCCESSFULLY JUMP START THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE ALTERNATOR WAS REPLACED BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC WHERE THE CONTACT WAS THEN INFORMED THAT ... Read more
Incident date: Jan 15, 2012
TL* THE CONTACT OWNS A 1998 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND THE BATTERY WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO SUCCESSFULLY JUMP START THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE ALTERNATOR WAS REPLACED BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC WHERE THE CONTACT WAS THEN INFORMED THAT ... Read more
Incident date: Feb 22, 2012
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT THERE WAS A LOUD NOISE COMING FROM THE REAR OF THE VEHICLE. THE DEALER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V328000 (SUSPENSION:REAR). THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 10... Read more
LINCOLN
CONTINENTAL
(1997) - POWER TRAIN
Feb 17, 2012
Incident date: Feb 16, 2012
TL* THE CONTACT OWNS A 1997 LINCOLN CONTINENTAL. THE CONTACT STARTED THE VEHICLE AND THE VEHICLE LUNGED FORWARD ABNORMALLY, WHILE STILL IN PARK. THE CHECK ENGINE LAMP WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO DIAGNOSED THAT THE PRESSURE REGULATOR SOLENOID AND THE NEUTRAL SAFETY SWITCH WERE DEFECTIVE. AS A RESULT, THE PARK PAWL ABUTMENT BRACKET NEEDED TO BE REPLACED. THE MANUFA... Read more
Incident date: Mar 18, 2011
I HAVE BEEN HAVING PROBLEMS WITH AIR SUSPENSION - FRONT AND REAR. IT HAS THE TENDENCY TO GO UP AND DOWN AT WILL. WE HAVE BEEN TO THE DEALER WHERE WE HAD THE SECOND ONE REPLACED AND IT IS GIVING CONSTANT PROBLEMS. THE FIRST ONE LASTED QUITE A FEW YEARS.(AT APPROX 43000 MILES) THE SECOND ONE ONLY MONTHS, AT ABOUT 86000. *TR
Incident date: Feb 10, 2012
THE POWER STEERING FAILED AND SUBSEQUENTLY WHEN THE STEERING PUMP WAS REPLACED THE DEALERSHIP SAID THE RACK AND PINION NEEDED TO BE REPLACED BECAUSE IT FAILED INTERNALLY. THIS VEHICLE IS A STRETCH LIMO AND DRIVEN SLOWLY AND CAREFULLY ON LEVEL SURFACES AND SHOULD NOT HAVE FAILED AT THIS LOW MILEAGE. *TR
Incident date: Feb 7, 2012
DRIVER'S SIDE INTERIOR DOOR LATCH BROKE AND IS INTEGRAL TO THE DOOR PANEL. FORD DEALER SAYS THE PART IS NO LONGER AVAILABLE AND FORD HAS PROVIDED NO OTHER MEANS OF REPAIR. FORD PROVIDED THE FOLLOWING PART NUMBER: 4W1Z5423943EAA, WHICH IS NOT AVAILABLE. TO EXIT THE VEHICLE, THE WINDOW MUST BE ROLLED DOWN AND THE OUTSIDE DOOR HANDLE USED. THIS IS A POTENTIAL SAFETY RISK IF A QUICK EXIT IS REQUIR... Read more
Incident date: Dec 1, 2011
DRIVER-SIDE HEADLIGHT INTERMITTENT FAILS TO FUNCTION. REPLACED BULB AND ISSUE PERSISTS. DEALER UNABLE TO IDENTIFY AN ISSUE. ISSUE STILL PERSISTS 3 MONTHS LATER AND DEALER IS STILL UNABLE TO IDENTIFY THE ISSUE. *TR
Incident date: Apr 5, 2010
DEALER FOUND TRANSMISSION LEAKING AT PTU AXLE SEAL. REMOVED/REPLACED. ISSUE HAS RE-OCCURRED ON SAME VEHICLE AT 44879 MILES AS OF 10 FEB. 2012 AND DEALER IS AGAIN RECOMMENDING REMOVE/REPLACE. *TR
Incident date: Sep 1, 2011
I AM WRITING ABOUT TWO ISSUES WITH MY CAR: 1. I AM GETTING A WARNING LIGHT THAT INDICATES THAT MY AIR BAGS ARE NOT OPERATIONAL. 2. I AM ALSO BEING TOLD BY MY MECHANIC THAT THE BALL JOINTS AND SWAY BAR LINKS ARE DEFECTIVE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Jan 25, 2012
DRIVING AT 55 MPH THE VEHICLES WRENCH LIGHT CAME ON AND IT WENT INTO A REDUCED RPM MODE, CAUSING THE VEHICLE TO LOSE ALL POWER AND GO FROM 55 TO 10 MPH RAPIDLY. PUT ON THE HAZARD LIGHTS AND PULLED OFF OF THE HIGHWAY. NOT WANTING TO TURN THE VEHICLE OFF I DROVE SLOWLY TO A MECHANIC WHERE HE RAN A CODE CHECK AND THE CODES READ P2107 AND P2110. TOLD IT COULD BE ONE OF 2 PROBLEMS, THROTTLE BODY OR PCM... Read more
Incident date: Feb 24, 2010
TL* THE CONTACT OWNS A 2001 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR HANDLE DID NOT PROPERLY SECURE THE DOOR WHEN LOCKED. THE CONTACT ALSO STATED THAT WHILE DRIVING 20 MPH ON A CURVE, THE FRONT DRIVER'S DOOR OPENED. THE SPRING ON THE HANDLE WAS FAULTY AND CAUSED THE DOOR TO OPEN WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILUR DIAGNOSED OR REPAIRED. THE FA... Read more
Incident date: Jan 12, 2012
2006 LINCOLN ZEPHYR. CONSUMER WRITES IN REGARDS TO PROBLEM WITH BRAKES *TGW THE CONSUMER STATED UPON ARRIVING AT AN INTERSECTION, HE APPLIED THE BRAKE, AND THE PEDAL NEARLY WENT TO THE FLOOR, THE ABS SEEMED TO ACTIVATE AS HE MOVED INTO THE INTERSECTION. THE CONSUMER NOTICED THE ABS WAS IN CONTROL, AS HE TRIED TO BRAKE. THE MECHANIC CHECKED THE BRAKE SYSTEM, INCLUDING THE BRAKE FLUID LEVEL, WHICH ... Read more