Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jun 9, 2011
TL*THE CONTACT OWNS A 2004 LINCOLN AVIATOR. THE CONTACT STATED THAT WHEN TRYING TO MOVE THE GEAR SHIFT FROM PARK TO DRIVE, IT SUDDENLY FRACTURED. THE VEHICLE WAS INSPECTED BY A DEALER WHO ADVISED HIM THAT THE GEAR NEEDED TO BE REPLACED DUE TO A PLASTIC COMPONENT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000. UPDATED 07/06/12 *BF
Incident date: Jan 30, 2011
AFTER PURCHASINNG MY VEHICLE, I NOTICED A DISTINCT HARD OBJECT JUST UNDER THE SEATING SURFACE. AT FIRST I THOUGHT IT WAS A SEAT ADJUSTMENT SUCH AS A LUMBAR SUPPORT ON THE SEAT BOTTOM, BUT THAT IS NOT THE CASE. I WAS, AND STILL AM, SITTING DIRECTLY ON THE MOTOR CONTROLS FOR THE SEAT. I CONTACTED THE DEALER WHERE I BOUGHT IT TWICE ABOUT THE PROBLEM AND WAS TOLD TO TAKE IT TO A DEALER HERE IN FLORID... Read more
LINCOLN
CONTINENTAL
(1994) — STRUCTURE:FRAME AND MEMBERS
Jun 14, 2011
Incident date: May 20, 2011
TL* THE CONTACT OWNS A 1994 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE STEERING WHEEL WOULD SHAKE VIOLENTLY AND THE VEHICLE WOULD PULL TO THE RIGHT. THE CONTACT ALSO HEARD A LOUD CLUNKING NOISE. A LOCAL MECHANIC DIAGNOSED THAT THE SUBFRAME WAS CRACKED BUT THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE CONTACTED AND MADE THE CONTACT AWARE THAT THE VEHICLE WAS NOT INCLUDED I... Read more
Incident date: Mar 18, 2011
WE HAVE A 2004 LINCOLN NAVIGATOR ( THE SECOND WE HAVE OWNED) THE AIR SUSPENSION HAS NEVER WORKED AS WELL AS THE FIRST NAVIGATOR. THE RIDE WAS VERY GOOD FOR THE FIRST 50 THOUSAND MILES THEN WHEN IT WAS COLD IT WOULD TAKE A WHILE FOR THE AIR SUSPENSION TO WARM UP AND BEGIN TO WORK. IN ALABAMA IT DOES NOT GET THAT COLD THAT MANY DAYS BUT IT WAS VERY UNCOMFORTABLE ON THOSE DAYS. FINALLY THE SUSPEN... Read more
Incident date: Mar 18, 2011
WE HAVE A 2004 LINCOLN NAVIGATOR ( THE SECOND WE HAVE OWNED) THE AIR SUSPENSION HAS NEVER WORKED AS WELL AS THE FIRST NAVIGATOR. THE RIDE WAS VERY GOOD FOR THE FIRST 50 THOUSAND MILES THEN WHEN IT WAS COLD IT WOULD TAKE A WHILE FOR THE AIR SUSPENSION TO WARM UP AND BEGIN TO WORK. IN ALABAMA IT DOES NOT GET THAT COLD THAT MANY DAYS BUT IT WAS VERY UNCOMFORTABLE ON THOSE DAYS. FINALLY THE SUSPEN... Read more
Incident date: May 25, 2011
TL*THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT HE WOULD FEEL VIBRATIONS COMING FROM THE REAR END WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT EXAMINED THE VEHICLE HIMSELF AND NOTICED THE REAR WHEEL BEARINGS WERE VERY LOOSE. AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V3280... Read more
Incident date: Jun 8, 2011
TL*THE CONTACT OWNS A 2001 LINCOLN LS. THE CONTACT STATED THAT HE TOOK HIS VEHICLE INTO THE DEALER WHO DIAGNOSED THAT THE LOWER BALL JOINTS WERE LOOSE AND NEEDED TO BE TIGHTENED. THE CONTACT REFERENCED NHSTA CAMPAIGN ID NUMBER 00V359001 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT), BUT THE VIN WAS NOT A PART OF THE RECALL. THE FAILURE MILEAGE WAS 103,244 AND THE CURRENT MILEAGE WAS 103,376.
Incident date: Feb 1, 2011
2007 LINCOLN TOWN CAR. CONSUMER STATES UNINTENDED ACCELERATION *TGW THE CONSUMER STATED THE DEALER KEPT THE VEHICLE FOR A COUPLE OF DAYS AND STATED THERE WAS NOTHING WRONG WITH VEHICLE AND IT WAS PROBABLY DUE TO DRIVER ERROR. THE CONSUMER STATED THE SUDDEN ACCELERATION HAPPENED FOR A SECOND TIME ON MAY 11, 2011. THE CONSUMER WAS ABLE TO TURN THE KEY OFF AFTER SLAMMING ON THE BRAKES HAD NO EFFEC... Read more
Incident date: Feb 1, 2011
2007 LINCOLN TOWN CAR. CONSUMER STATES UNINTENDED ACCELERATION *TGW THE CONSUMER STATED THE DEALER KEPT THE VEHICLE FOR A COUPLE OF DAYS AND STATED THERE WAS NOTHING WRONG WITH VEHICLE AND IT WAS PROBABLY DUE TO DRIVER ERROR. THE CONSUMER STATED THE SUDDEN ACCELERATION HAPPENED FOR A SECOND TIME ON MAY 11, 2011. THE CONSUMER WAS ABLE TO TURN THE KEY OFF AFTER SLAMMING ON THE BRAKES HAD NO EFFEC... Read more
Incident date: Apr 15, 2011
MY 2010 LINCOLN MKZ CAR WAS STRUCK IN THE DRIVERS DOOR ON 15 APRIL 2011 BY ANOTHER CAR AT AN ESTIMATED 45 MPH. SIDE IMPACT AIRBAGS FAILED TO DEPLOY RESULTING IN DRIVER AND PASSENGER BEING BADLY INJURED. BOTH VEHICLES WERE TOTALED. *TR
Crash
Incident date: Sep 17, 2009
TL*THE CONTACT OWNS A 2005 LINCOLN LS. THE CONTACT STATED THE TRANSMISSION WAS SLIPPING. THE VEHICLE WAS DRIVEN TO A LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC TEST AND STATED THAT THE FUEL PUMP AND THE ABS BRAKE SENSOR WERE RELATED TO THE FAILURE. ALL OF THE WARNING LIGHTS ILLUMINATED AND THE VEHICLE WAS REPAIRED AT THE CONTACTS EXPENSE. THE MANUFACTURER WAS CONTACTED REGARDING THE FAILURE BUT OFF... Read more
Incident date: Jul 3, 2004
I THINK THIS IS A COMMON TACTIC BY FORD AND THE JUSTICE DEPARTMENT SHOULD LOOK INTO IT. I LEASED A NEW 2002 NAVIGATOR AND HAD A SIMILAR SITUATION. ON A ROAD TRIP IN 2004 WITH 32000 MILES, THE ENGINE SEIZED. THE DEALER CLAIMED THERE WAS SLUDGE IN THE ENGINE AND FORD WOULD NOT HONOR THE WARRANTY. APPARENTLY, THE LEASE INCLUDED FREE OIL CHANGES AT THE DEALER, WHICH I WAS NOT AWARE OF. I PRODUCED ALL ... Read more
Incident date: Jul 7, 2010
I OWN A 2003 LINCOLN AVIATOR WITH 85,000 MILES ON IT . IT IS A 48,000 DOLLAR VEHICLE AND I AM LESS THAN SATISFIED WITH THE WAY ITS HELD UP . THE VEHICLE SEES SYNTHETIC OIL CHANGES EVERY 3,000 MILES . AT AROUND 79,000 THE ENGINE DIED ON WHILE DRIVING ON A HILLY COUNTRY ROAD WITH MY FAMILY IN THE CAR . I WAS ABLE TO MUSCLE THE CAR OVER TO THE SIDE OF THE ROAD WITH NO POWER STEERING AND LIMITED BRAKE... Read more
Incident date: Apr 5, 2011
WHEN DRIVING DOWN THE HIGHWAY, THE SYNC SCREEN GOES COMPLETELY BLANK. AT THIS POINT I HAVE NO ACCESS TO HEAT, A/C, DEFROSTER, RADIO, OR BACKUP CAMERA. ON OCCASION THE SCREEN HAS BEEN BLANK FOR UP TO ONE HUNDRED MILES. I DON'T WORRY ABOUT THE DEFROSTER IN THE SUMMER BUT IN THE WINTER THIS IS A DEFINITE SAFETY CONCERN. NOT HAVING THE BACKUP CAMERA IS RISKY FOR THERE MAY BE SMALL CHILDREN BEHIND T... Read more
Incident date: Nov 1, 2006
TL * THE CONTACT OWNS A 2005 LINCOLN MARK LT. THE CONTACT NOTICED THAT THE AUTOMATIC WINDOW IN THE REAR WAS ACTIVATED WHEN THE VEHICLE WAS TURNED OFF; CAUSING THE BATTERY TO DRAIN. THE DEALER REPAIRED THE REAR WINDOW WITH THE IDENTICAL FAILURE FIVE YEARS AGO. THE BATTERY WAS REPLACED TWICE SINCE THE RECENT FAILURE OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE; HOWEVER, THE DEALER WAS NOT... Read more
Incident date: May 10, 2011
TRANSMISSION SHIFTER BREAKS AND LOCKS IN PLACE. THE RESULT IS TO LEAVE THE VEHICLE OCCUPANTS STRANDED IN A DANGEROUS NEIGHBORHOOD WHERE THEIR PERSONAL SAFETY IS AT RISK. THE PROBLEM IS A BROKEN $5 PIECE OF PLASTIC CONTAINED WITHIN THE SHIFTER KNOB. HOWEVER, FORD REFUSES TO SUPPLY THE $5 PIECE AND INSTEAD REQUIRES THE VEHICLE OWNER TO PURCHASE THE ENTIRE SHIFTER ASSEMBLY (WHICH COSTS ALMOST $1000).... Read more
Incident date: May 10, 2011
TRANSMISSION SHIFTER BREAKS AND LOCKS IN PLACE. THE RESULT IS TO LEAVE THE VEHICLE OCCUPANTS STRANDED IN A DANGEROUS NEIGHBORHOOD WHERE THEIR PERSONAL SAFETY IS AT RISK. THE PROBLEM IS A BROKEN $5 PIECE OF PLASTIC CONTAINED WITHIN THE SHIFTER KNOB. HOWEVER, FORD REFUSES TO SUPPLY THE $5 PIECE AND INSTEAD REQUIRES THE VEHICLE OWNER TO PURCHASE THE ENTIRE SHIFTER ASSEMBLY (WHICH COSTS ALMOST $1000).... Read more
Incident date: May 2, 2011
2006 LINCOLN ZEPHYR. CONSUMER WRITES TO EXPRESS DISCONTENT WITH QUALITY OF SERVICE AT FORD COMPANY *TGW THE CONSUMER STATED DOORS WOULD NOT LOCK AND THERE WAS A RATTLE SOUND COMING FROM BEHIND THE DASH. *JB
Incident date: Jun 1, 2010
TL*THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT STATED THE VEHICLE WAS PREVIOUSLY REPAIRED FOR NHTSA CAMPAIGN ID NUMBER 00V359001 (SUSPENSION FRONT CONTROL ARM, LOWER BALL JOINT). WHILE ACCELERATING FROM A STOP LIGHT THE CONTACT HEARD A LOUD POPPING NOISE. THE VEHICLE WAS DRIVEN ONTO THE EMERGENCY LANE AND THE CONTACT NOTICED THE FRONT DRIVER'S SIDE LOWER BALL JOINT WAS FRACTURED. THE VEHICLE ... Read more
Incident date: Apr 17, 2011
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE DRIVER SIDE FLOOR MAT ONLY HAD ONE HOOK THAT KEPT THE FLOOR MAT SECURED TO THE CARPET. THE FLUORINATED WOULD FREQUENTLY BECOME CAUGHT UNDER THE ACCELERATOR PEDAL, WHICH THE CONTACT HAD TO CONTINUE TO RELEASE THE FLUORINATED WHILE DRIVING. THE DEALER WAS CONTACTED WHO STATED THE VEHICLE COULD BE REPAIRED BUT AT THE CONTACTS E... Read more
Incident date: May 19, 2011
TL* THE CONTACT OWNS A 1992 LINCOLN TOWN CAR WITH A SET OF GOODYEAR ARRIVIVA 2 TIRES, LINE SIZE P205/75 R15. THE CONTACT STATED THAT THE TIRES WERE ORDERED FROM THE MANUFACTURER AND AFTER RECEIVING THE TIRES, THE CONTACT NOTICED WRINKLES ON THE SIDE WALL. HE THEN RETURNED ALL OF THE TIRES TO THE MANUFACTURER AND THE MANUFACTURER AGREED TO REPLACE THE TIRES. THE CONTACT STATED THAT IF HE HAD NOT... Read more
Incident date: May 18, 2011
THERE WERE NO EXTRANEOUS VARIABLES LEADING TO THE REAR WINDOW EXPLOSION. THE POLICE WERE NOT ABLE TO FIND ANY CONTACT ENTRY OR EVIDENCE OF VANDALISM AND INDICATED IT WAS POSSIBLY DEFECTIVE GLASS. DEALERSHIP INDICATED THAT THEY WOULD NOT INVESTIGATE THE POSSIBILITY OF PREVIOUS STRESS CRACKS OR DESIGN DEFECTS, ALTHOUGH THEY ADMITTED THAT THIS CLASS OF VEHICLE HAS SEVERE INTERNAL PRESSURE FLUCTUATION... Read more
Incident date: May 15, 2011
MY FIANCE WAS DRIVING DOWN THE ROAD APPROXIMATELY 35MPH WHEN OUT OF NOWHERE THE AIRBAG IN THE DRIVER SEAT DEPLOYED ON ITS OWN WITH NO IMPACT TO THE VEHICLE. IT RANG HER EARDRUM AND SCARED HER TO DEATH, THE CAR OF COURSE FILLED WITH DUST AND SHE PULLED OVER IMMEDIATELY AND CALLED ME. SHE WAS ONLY ABOUT A MILE AWAY FROM HOME SO I INSTRUCTED HER TO SLOWLY DRIVE IT HOME AND PARK IT. I HAVE BEEN REA... Read more
Incident date: May 15, 2011
I HAVE A 2004 LINCOLN NAVIGATOR, WHICH I HAVE OWNED SINCE IT WAS NEW. WITH THE RECENT RECALL OF F-SERIES FOR DEFECTIVE AIRBAG CLOCKSPRINGS, I AM CONCERNED THAT MY NAVIGATOR WAS NOT INCLUDED. THE AIRBAG LIGHT CAME ON TWO DAYS AGO, I CYCLED THE IGNITION AND IT WENT OFF. TODAY IT CAME ON AGAIN AND STAYED ON THROUGH MANY ON/OFF CYCLES OF THE VEHICLE. I AM CONCERNED ABOUT INADVERTENT DEPLOYMENT I... Read more
Incident date: May 6, 2011
I OWN A 2004 LINCOLN AVIATION. ON 6 MAY 2011, WHILE DRIVING DOWN THE ROAD, I HEARD A LOUD SOUND IN THE BACK OF MY VEHICLE (AS IF SOMETHING HIT IT). I PULLED OVER AND FOUND A LARGE CRACK ON THE VEHICLE PANEL (MIDDLE, TO THE RIGHT OF THE FORD LOGO), UNDERNEATH MY BACK WINDOW. I HAVE NO IDEA HOW OR WHY IT CRACKED. ON MONDAY, 9 MAY 2011, I WATCHED A LOCAL NEWS STORY ON WAVY TV 10 (VIRGINIA) ABOUT ... Read more
Incident date: May 3, 2011
I WAS DRIVING FROM FLORIDA TO SOUTH DAKOTA AND STARTED UP THE FIRST FOOTHILL OF THE OZARK MOUNTAINS ABOUT 35 MILES WEST OF JONESBORO, ARKANSAS ON US 63. THE CRUISE CONTROL HAD JUST STARTED TO INCREASE THE ENGINE RPMS WHEN I HEARD A BANG FOLLOWED BY WHAT I THOUGHT WAS A BELT OR SOMETHING THUMPING ON THE INSIDE OF THE HOOD. FORTUNATELY THERE WAS THE 2ND ENTRANCE TO A REST STOP ON US 63 IMMEDIATELY... Read more
Incident date: May 11, 2011
I WAS DRIVING DOWN THE HIGHWAY AT 50 MPH WHEN I HEARD A LOUD NOISE COMING FROM THE BACK PASSENGER SIDE. THEN I FELT THE CAR GO OUT OF CONTROL AND I MANAGED TO SAFELY GET THE CAR TO THE SHOULDER. MY PASSENGER DOOR SIDE AIRBAG CAME OUT. WHEN I GOT OUT OF THE CAR MY TIRE WAS ALMOST COMPLETELY OF THE RIM. I HAD MY CAR TOWED TO THE REPAIR SHOP AND THEY SAID I NEEDED A NEW AXLE, WHEEL BEARING, CONTROL A... Read more
Crash
1 injured
Incident date: May 11, 2011
I WAS DRIVING DOWN THE HIGHWAY AT 50 MPH WHEN I HEARD A LOUD NOISE COMING FROM THE BACK PASSENGER SIDE. THEN I FELT THE CAR GO OUT OF CONTROL AND I MANAGED TO SAFELY GET THE CAR TO THE SHOULDER. MY PASSENGER DOOR SIDE AIRBAG CAME OUT. WHEN I GOT OUT OF THE CAR MY TIRE WAS ALMOST COMPLETELY OF THE RIM. I HAD MY CAR TOWED TO THE REPAIR SHOP AND THEY SAID I NEEDED A NEW AXLE, WHEEL BEARING, CONTROL A... Read more
Crash
1 injured
Incident date: May 11, 2011
I WAS DRIVING DOWN THE HIGHWAY AT 50 MPH WHEN I HEARD A LOUD NOISE COMING FROM THE BACK PASSENGER SIDE. THEN I FELT THE CAR GO OUT OF CONTROL AND I MANAGED TO SAFELY GET THE CAR TO THE SHOULDER. MY PASSENGER DOOR SIDE AIRBAG CAME OUT. WHEN I GOT OUT OF THE CAR MY TIRE WAS ALMOST COMPLETELY OF THE RIM. I HAD MY CAR TOWED TO THE REPAIR SHOP AND THEY SAID I NEEDED A NEW AXLE, WHEEL BEARING, CONTROL A... Read more
Crash
1 injured
Incident date: May 8, 2011
TL*THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS HE WOULD HEAR A LOUD NOISE IN THE FRONT OF THE VEHICLE. THE VEHICLE WAS THEN INSPECTED BY AN INDEPENDENT MECHANIC WHO ADVISED HIM THAT THE FRONT LOWER BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 129,300. THE VIN WAS UNAVAILABLE.
Incident date: May 11, 2011
TL*THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, BOTH THE DRIVER AND PASSENGER SIDE AIR BAGS SUDDENLY DEPLOYED. THERE WAS NO CRASH WHEN THE AIR BAG DEPLOYED OR WARNING PRIOR TO THE FAILURE. THERE WERE NO INJURIES. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER FOR ASSISTANCE WHO REFERRED HER TO AN AUTHORIZED DEALER. TH... Read more
Incident date: Apr 14, 2011
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED WHILE STOPPED AT A TRAFFIC LIGH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. DURING THE CRASH THE FRONT DRIVER AND PASSENGER SEATS COLLAPSED BACKWARD. THE CONTACT AND THE PASSENGER SUFFERED INJURIES AND WERE TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS FILED AND THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 33,700.
Crash
2 injured
Incident date: Jan 1, 2010
DRIVER'S SIDE SEAT RECLINE MECHANISM FAILED WHILE DRIVING ON THE INTERSTATE. CAUSED THE RIGHT SIDE OF SEATBACK TO FULLY RECLINE. *TR
Incident date: Mar 1, 2011
STEERING SHAFT U-JOINT HAS FAILED, CAUSING THE STEERING TO LOCK UP AT ~90* TO THE LEFT OR RIGHT OF CENTER. *TR
Incident date: Apr 1, 2011
TL*THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE CHROME ON THE WHEEL WAS CORRODING. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHO POINTED OUT THE CORROSION ON THE WHEEL THAT WAS CAUSING THE TIRES TO GO FLAT. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT COVERED UNDER THE WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURREN... Read more
Incident date: Mar 15, 2011
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE DRIFTED TO THE LEFT ABNORMALLY. THE CONTACT STATED THAT THE FAILURE WOULD OCCUR MOST FREQUENTLY WHEN TRAVELING AT HIGHWAY SPEEDS OF 60 MPH AND ABOVE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO LOCATE A FAILURE WITHIN THE STEERING. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 4,0... Read more
Incident date: Sep 7, 2010
THE CAR STARTED MAKING KNOCKING NOISE WHILE RIDING ON HWY 85 AND I PULLED OVER OFF ON AN EXIT AND THE CAR STOP WOULD NOT CRANK. IT ONLY HAPPEN THIS ONE TIME. IT HAD TO BE TOWED. I HAD TO BUY A NEW ENGINE. MY LINCOLN LS ONLY HAS 108,000 MILES ON IT. MY CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AND I TOOK THE CAR FOR INSPECTION. THE SPARK PLUGS WERE REPLACED AND THE FAILURE SEEMED TO BE REMEDIED... Read more
Incident date: Sep 7, 2010
THE CAR STARTED MAKING KNOCKING NOISE WHILE RIDING ON HWY 85 AND I PULLED OVER OFF ON AN EXIT AND THE CAR STOP WOULD NOT CRANK. IT ONLY HAPPEN THIS ONE TIME. IT HAD TO BE TOWED. I HAD TO BUY A NEW ENGINE. MY LINCOLN LS ONLY HAS 108,000 MILES ON IT. MY CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AND I TOOK THE CAR FOR INSPECTION. THE SPARK PLUGS WERE REPLACED AND THE FAILURE SEEMED TO BE REMEDIED... Read more
Incident date: Sep 7, 2010
THE CAR STARTED MAKING KNOCKING NOISE WHILE RIDING ON HWY 85 AND I PULLED OVER OFF ON AN EXIT AND THE CAR STOP WOULD NOT CRANK. IT ONLY HAPPEN THIS ONE TIME. IT HAD TO BE TOWED. I HAD TO BUY A NEW ENGINE. MY LINCOLN LS ONLY HAS 108,000 MILES ON IT. MY CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AND I TOOK THE CAR FOR INSPECTION. THE SPARK PLUGS WERE REPLACED AND THE FAILURE SEEMED TO BE REMEDIED... Read more
Incident date: Apr 6, 2011
FORD MOTOR COMPANY, P.O. BOX 1904, DEARBORN, MICHIGAN 48121, CHOSE TO NOT WARN A SEGMENT OF THEIR FULL-SIZE CAR OWNERS WHO ARE "CIVILIAN" THAT THEIR CARS WERE PRODUCED WITH A PLASTIC INTAKE MANIFOLD THAT WAS FAILING AND CAUSING ENORMOUS COOLANT PROBLEMS FOR THEIR 4.6L V-8 ENGINES AND OTHER COMPONENT ENGINE PARTS. BECAUSE FORD DID NOT NOTIFY ME OF THEIR KNOWN PROBLEMS WITH THE INTAKE MANIFOLD THE ... Read more
Incident date: Apr 6, 2011
FORD MOTOR COMPANY, P.O. BOX 1904, DEARBORN, MICHIGAN 48121, CHOSE TO NOT WARN A SEGMENT OF THEIR FULL-SIZE CAR OWNERS WHO ARE "CIVILIAN" THAT THEIR CARS WERE PRODUCED WITH A PLASTIC INTAKE MANIFOLD THAT WAS FAILING AND CAUSING ENORMOUS COOLANT PROBLEMS FOR THEIR 4.6L V-8 ENGINES AND OTHER COMPONENT ENGINE PARTS. BECAUSE FORD DID NOT NOTIFY ME OF THEIR KNOWN PROBLEMS WITH THE INTAKE MANIFOLD THE ... Read more
Incident date: Apr 14, 2010
THE PANEL BELOW THE BACK WINDOW ON THE HATCH HAS CRACKED AROUND THE EMBLEM. I HAVE BEEN RESEARCHING THIS AND HAVE FOUND THAT THERE ARE A LOT OF AVIATOR'S THAT HAVE THE SAME PROBLEM AS MINE. WE PAID GOOD MONEY FOR THIS CAR WHEN WE BOUGHT IT NEW AND HAVE KEPT IT IN VERY GOOD CONDITION. ACCORDING TO LINCOLN, THIS IS ONLY COVERED UNDER THE ORIGINAL WARRANTY. I FEEL THIS HATCH WAS NOT ENGINEERED CO... Read more
Incident date: Apr 17, 2011
TL* THE CONTACT OWNS A 2001 LINCOLN LS. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE FRONT PASSENGER TIRE SUDDENLY SEPARATED FROM THE VEHICLE. HE MANAGED TO GET THE VEHICLE OFF THE ROADWAY IN WHICH THE VEHICLE WAS THEN TOWED TO HIS HOME. THE VEHICLE HAS YET TO BE INSPECTED OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY... Read more
Incident date: Apr 17, 2011
IN 2008, I PURCHASED A NEW LINCOLN TOWN CAR. THE TIRES ON THE CAR ARE MICHELIN ENERGY LX4 XSE RADIALS. THE DOT NUMBER IS M3XHDEH3X0208. TREAD WEAR IS SHOWN AS 500. TIRE SIZE IS P225/60R17. MY COMPLAINT IS THAT ALL 4 TIRES SHOW SIDEWALL CRACKING. THE CAR HAS 23,000 MILES ON IT. TREAD WEAR LOOKS TO BE ABOUT HALF OF NEW. THE SIDEWALL CRACKING IS EXTENSIVE, AND I BELIEVE EXTREMELY DANGEROUS, ES... Read more
Incident date: Nov 26, 2008
REAR PANEL HAS A CRACK IN IT.... SUV WAS NEVER IN A ACCIDENT...IT JUST APPEARED. I HAD MY TRUCK AT A LINCOLN DEALERSHIP FOR OTHER THINGS AND ASKED THE MANAGER ABOUT THIS CRACK... HE TOLD ME THAT I AM NOT THE ONLY PERSON THAT HAS COMPLAINED AND THE COMPANY KNOWS ABOUT IT BUT WON'T DO ANYTHING UNTIL THAT HAVE ENOUGH PEOPLE THAT COMPLAIN.... I PURCHASED THIS TRUCK FOR NOT PENNIES AND EXPECT SOMEONE T... Read more
Incident date: Mar 10, 2010
THE DRIVER SIDE SEAR TEARS BECAUSE THE SIDE CUSHION RUBS ON THE BOTTOM PLASTIC SUPPORT LOWER LEFT SIDE. THIS IS A DESIGN DEFECT! *TR
Incident date: Oct 22, 2009
2006 LINCOLN TOWN CAR, FRONT RIGHT TIRE, COOPER CS4 TOURING, NEW 4/28/09, 10,275 MILES, WENT FLAT DURING 45 MILE DRIVE TO WORK. NO EVIDENCE OF PUNCTURE. SIDE WALL SCORED FROM DRIVING ON RIM OF WHEEL. WHEEL FOUND TO HAVE CORROSION, ALSO FOUND CORROSION ON ALL FOUR WHEELS AT FORD DEALER; 1/12/2010, LH FRONT WHEEL DEVELOPED SLOW LEAK DUE TO CORROSION AROUND RIM OF WHEEL; WHEEL CLEANED AND SEALED WI... Read more
Incident date: Mar 10, 2011
TL*THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED WHILE TRAVELING 65 MPH THE ROOF CAME OFF. THE RAG TOP MATERIAL USED ON THE ROOF OF THE VEHICLE SEPARATED. AS THE SECOND OWNER OF THE VEHICLE THE CONTACT WAS NOT SURE IF THIS WAS AN AFTER MARKET RAG TOP OR NOT. THE VEHICLE WAS NOT INSPECTED. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 100,000.
Incident date: Jan 5, 2011
LINCOLN MK7 2007. CAR HAS CONSISTANT SLOW TIRE LEAKS DUE TO POOR WHEEL AND RIM QUALITY. THIS IS EVIDENCED BY THE LARGE AMOUNTS OF CHROME THAT HAS FLAKED OFF THE WHEELS. BOTH FORD AND THE DEALERHSIP REFUSE TO DO ANY THING TO CORRECT. *TR
Incident date: Mar 21, 2011
WHILE AT A TRAFFIC LIGHT I PRESSED THE GAS AND MY VEHICLE WOULDN'T MOVE. AFTER REACHING 4000 RPM'S THE VEHICLE SLOWLY BEGAN TO MOVE. AFTER ARRIVING AT HOME I PLACED THE VEHICLE IN PARK AND THERE WAS A CLUNK. I TRIED PUTTING IT IN DRIVE AND IT CLUNKED AGAIN. I TOOK IT TO A LOCAL SHOP AND THEY SAID IT WAS A SENSOR THAT CONTROLLED SHIFTING. A WEEK LATER THE SAME PROBLEM HAPPENED. THIS TIME I TO... Read more