Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: May 12, 2012
BACKED CROOKEDLY INTO PARKING SLOT IN PUBLIC PARKING LOT. TRIED TO STRAIGHTEN CAR IN SLOT BY SLOWLY MOVING FORWARD. CAR ON ITS OWN LURCHED AHEAD AT HIGH RATE OF SPEED; BRAKES HAD LITTLE EFFECT AND I STRUCK A PARKED CAR. SOMEHOW SHIFTED INTO REVERSE AND CAR ON ITS OWN GAINED FEROCIOUS SPEED TRAVELING BACKWARDS. THIS FORWARD, THEN BACKWARD PATTERN CONTINUED ON ITS OWN WHILE I STRUGGLED TO CONTROL TH... Read more
Crash
Incident date: May 6, 2012
IN A FRONTAL ACCIDENT A FLAME APPEARED AS THE AIRBAG DEPLOYED CAUSING BURNS TO RIGHT THUMB, INDEX FINGER AND LOVER RIGHT THIGH. OWNERS MANUAL HAS NOT MENTION OF BEING BURNT BY THE COMBUSTION. *TR
Crash
1 injured
Incident date: Oct 26, 2011
2006 LINCOLN TOWNCAR, PROBLEM DIAGNOSIS WAS LEFT FRONT SEAT TENSIONER *BF THE CONSUMER WAS TOLD BY DEALERSHIP THAT THE PROBLEM WAS THE LEFT FRONT SEAT BELT TENSIONER AND THAT THE AIRBAG WOULD NOT WORK WITH THE SEAT BELT UPDATED 6/7/12 *SD UPDATED 07/13/12*LJ
Incident date: Oct 26, 2011
2006 LINCOLN TOWNCAR, PROBLEM DIAGNOSIS WAS LEFT FRONT SEAT TENSIONER *BF THE CONSUMER WAS TOLD BY DEALERSHIP THAT THE PROBLEM WAS THE LEFT FRONT SEAT BELT TENSIONER AND THAT THE AIRBAG WOULD NOT WORK WITH THE SEAT BELT UPDATED 6/7/12 *SD UPDATED 07/13/12*LJ
Incident date: Aug 2, 2011
WHILE LEAVING WORK FOR THE DAY I NOTICED I HAD A FLAT TIRE. I'VE HAD SEVERAL SINCE PURCHASING THIS VEHICLE IN JANUARY 2010. I SPENT $800.00 PURCHASING NEW TIRES AND I HAVE GOTTEN SEVERAL FLAT TIRES AFTER THIS.I WAS TOLD BY THE PLACE WHO SOLD ME THE TIRES THAT MY RIMS WERE CORRODED AND THAT THIS WAS COMMON WITH THIS MAKE AND MODEL. I'VE GOTTEN 2 FLAT TIRES SINCE AND I'VE SPENT $200.00 MORE DOLLARS ... Read more
Incident date: Jun 1, 2011
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. THE CONTACT WAS DRIVING 65 MPH WHEN THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER CONFIRMED THERE WAS AN ENGINE MISFIRE. THE MANUFACTURER WAS CONTACTED AND THE VEHICLE WAS REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 54,000 AND THE CURRENT MILEAGE WAS 75,000.
Incident date: Apr 26, 2012
TL* THE CONTACT OWNS A 2012 LINCOLN MKX. THE CONTACT STATED THAT WHEN REFUELING THE VEHICLE, THE FUEL TANK COULD NOT BE FILLED TO CAPACITY. THERE WAS NO INDICATION OF A FUEL LEAK OR ANY ISSUES WITH THE FUEL LINES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURE WAS CONTACTED AND ADVISED THE CONTACT THAT THE ISSUE WAS NORMAL FOR THE VEHICLE. THERE WERE NO REPAIRS... Read more
Incident date: May 20, 2012
I PARKED THE CAR AT A SHOPPING CENTER GARAGE IN TYSONS CORNER VA, TURNED THE CAR OFF AND REMOVED THE KEY. AS I WAS WALKING AWAY FROM THE CAR, I HEARD THIS NOISE SOUNDING LIKE THE FAN STILL RUNNING. AS I RETURNED TO THE CAR AND LISTENED CLOSER, I REALIZED THAT IT WAS THE ENGINE MOTOR STILL RUNNING. I GOT BACK IN THE CAR AND PLACED THE KEY AND ATTEMPTED TO START THE CAR AND COULD NOT. I TURNED T... Read more
Incident date: May 11, 2012
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR EQUIPPED WITH MICHELIN ENERGY LX4 TIRES, SIZE P225/60/R17. THE CONTACT STATED THAT THE FRONT DRIVER'S TIRE AND BOTH REAR TIRES HAD DRY ROTTED. THE CONTACT STATED THAT THE TIRES HAD BEEN INSTALLED ON THE VEHICLE FOR TWO YEARS. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THE TIRES WERE NOT COVERED BY WARRANTY OR RECALL FOR DRY ROTTING. T... Read more
Incident date: Dec 7, 2007
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR SIGNATURE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, HE ATTEMPTED TO APPLY THE BRAKES AND HIS FOOT ACCIDENTALLY DEPRESSED THE ACCELERATOR PEDAL AS WELL. THE VEHICLE LUNGED FORWARD AS A RESULT. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THEY WERE UNABLE TO ASSIST HIM SINCE THEY WERE NOT ABLE TO ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTUR... Read more
Crash
Incident date: Dec 7, 2007
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR SIGNATURE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, HE ATTEMPTED TO APPLY THE BRAKES AND HIS FOOT ACCIDENTALLY DEPRESSED THE ACCELERATOR PEDAL AS WELL. THE VEHICLE LUNGED FORWARD AS A RESULT. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THEY WERE UNABLE TO ASSIST HIM SINCE THEY WERE NOT ABLE TO ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTUR... Read more
Crash
Incident date: May 16, 2012
TLTHE CONTACT OWNS A 2003 LINCOLN AVIATOR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS UNEXPECTEDLY DEPLOYED WITHOUT IMPACT TO THE VEHICLE. THE CONTACT AND A PASSENGER SEATED IN THE FRONT PASSENGER SEAT SUSTAINED MINOR INJURIES TO THE HEAD AND NECK. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHERE THE VEHICLE WAS CURRENTLY BEING D... Read more
2 injured
Incident date: Mar 14, 2012
THE PASSIVE RESTRAINT INDICATOR LIGHT (SHOWS AN AIRBAG AND SEATBELT), ALSO CALLED SEATBELT RETRACTOR, CAME ON AND REMAINED ON WITH AN AUDIBLE ALARM (5 BEEPS, 5 TIMES) REPEATING EVERY 30 MINUTES. THE PROBLEM DIAGNOSIS WAS FOR THE RIGHT FRONT SEAT BELT PRETENSIONER (PASSENGER SIDE). A LINCOLN DEALER SERVICE EMPLOYEE SAID THE AIRBAG WILL NOT WORK WITH THIS PROBLEM. AT ANOTHER LINCOLN DEALERSHI... Read more
Incident date: Mar 14, 2012
THE PASSIVE RESTRAINT INDICATOR LIGHT (SHOWS AN AIRBAG AND SEATBELT), ALSO CALLED SEATBELT RETRACTOR, CAME ON AND REMAINED ON WITH AN AUDIBLE ALARM (5 BEEPS, 5 TIMES) REPEATING EVERY 30 MINUTES. THE PROBLEM DIAGNOSIS WAS FOR THE RIGHT FRONT SEAT BELT PRETENSIONER (PASSENGER SIDE). A LINCOLN DEALER SERVICE EMPLOYEE SAID THE AIRBAG WILL NOT WORK WITH THIS PROBLEM. AT ANOTHER LINCOLN DEALERSHI... Read more
Incident date: Mar 14, 2012
THE PASSIVE RESTRAINT INDICATOR LIGHT (SHOWS AN AIRBAG AND SEATBELT), ALSO CALLED SEATBELT RETRACTOR, CAME ON AND REMAINED ON WITH AN AUDIBLE ALARM (5 BEEPS, 5 TIMES) REPEATING EVERY 30 MINUTES. THE PROBLEM DIAGNOSIS WAS FOR THE RIGHT FRONT SEAT BELT PRETENSIONER (PASSENGER SIDE). A LINCOLN DEALER SERVICE EMPLOYEE SAID THE AIRBAG WILL NOT WORK WITH THIS PROBLEM. AT ANOTHER LINCOLN DEALERSHI... Read more
Incident date: Jul 1, 2009
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE VEHICLE ACCELERATED ABNORMALLY AT RANDOM INTERVALS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND THE CONTACT WAS ADVISED THAT THE FAILURE WAS CAUSED BY DRIVER ERROR. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 70,000.
Incident date: May 10, 2012
TL* THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT STATED THAT THE DRIVER SIDE LOW BEAM HEADLIGHT FAILED. AFTER INSPECTING THE VEHICLE HE REALIZED THAT THE WIRING HARNESS WAS MELTED. THE VEHICLE WAS TAKEN TO THE DEALER WHO VERIFIED THE FAILURE AND ADVISED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND ... Read more
Incident date: May 7, 2012
TL* THE CONTACT OWNS A 2010 LINCOLN TOWN CAR. THE CONTACT WAS DRIVING 65 MPH WHEN THE DRIVER'S SEAT WIRING FAILED AND CAUSED THE SEAT TO MOVE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS ADVISED THAT THE MALFUNCTION OCCURRED DUE TO A BEVERAGE UNDER THE SEAT SPILLING ONTO THE WIRES. THE VEHICLE WAS REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 102,754.
Incident date: Mar 17, 2012
PURCHASE VEHICLE MARCH 17TH 2012 AND AS OF MAY 08 2012 WE STILL DO NOT HAVE A REGISTRATION FOR OUR VEHICLE. I CALLED THE DMV TODAY (5/08/12) AND THEY HAVE NO PAPERWORK FOR THIS VEHICLE. *TR
Incident date: May 2, 2012
ON AT LEAST 5 DIFFERENT OCCASIONS AT HIGHWAY SPEEDS AND TRYING TO PASS, CAR HAS LOST ALL POWER AND THE WRENCH INDICATOR HAS APPEARED ON THE DASH, AT THAT TIME CAR LOOSES ALL POWER AND THE ONLY CHOICE IS TO PULL OVER AND SHUT CAR DOWN , WHICH DOES NOT ALWAYS WORK WHILE YOU ARE IN TRAFFIC ON A THREE LANE HIGHWAY WITH OUT YOU GETTING KILLED OR INJURED BY OTHER DRIVERS. I HAVE CONTACTED OUR LOCAL FORD... Read more
Incident date: May 27, 2011
HEADLIGHTS DO NOT ILLUMINATE VIEW OF THE ROAD WHILE DRIVING AT NIGHT. MOST OF THE TIME I CANNOT EVEN TELL IF MY HEADLIGHTS ARE ACTUALLY ON WHEN I TURN THE HEADLIGHT SWITCH. I AM FORCED TO USE MY BRIGHTS JUST TO SEE THE ROAD IN ORDER TO DRIVE SAFELY, BUT THIS IMPAIRS THE VIEW FOR ON COMING TRAFFIC. IN ADDITION, CONVERSION KITS AND LABOR ARE EXPENSIVE, AND I SHOULD NOT BE SUBJECT TO PAY FOR AN AFTER... Read more
Incident date: May 27, 2011
HEADLIGHTS DO NOT ILLUMINATE VIEW OF THE ROAD WHILE DRIVING AT NIGHT. MOST OF THE TIME I CANNOT EVEN TELL IF MY HEADLIGHTS ARE ACTUALLY ON WHEN I TURN THE HEADLIGHT SWITCH. I AM FORCED TO USE MY BRIGHTS JUST TO SEE THE ROAD IN ORDER TO DRIVE SAFELY, BUT THIS IMPAIRS THE VIEW FOR ON COMING TRAFFIC. IN ADDITION, CONVERSION KITS AND LABOR ARE EXPENSIVE, AND I SHOULD NOT BE SUBJECT TO PAY FOR AN AFTER... Read more
Incident date: May 27, 2011
HEADLIGHTS DO NOT ILLUMINATE VIEW OF THE ROAD WHILE DRIVING AT NIGHT. MOST OF THE TIME I CANNOT EVEN TELL IF MY HEADLIGHTS ARE ACTUALLY ON WHEN I TURN THE HEADLIGHT SWITCH. I AM FORCED TO USE MY BRIGHTS JUST TO SEE THE ROAD IN ORDER TO DRIVE SAFELY, BUT THIS IMPAIRS THE VIEW FOR ON COMING TRAFFIC. IN ADDITION, CONVERSION KITS AND LABOR ARE EXPENSIVE, AND I SHOULD NOT BE SUBJECT TO PAY FOR AN AFTER... Read more
Incident date: May 16, 2002
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHEN ATTEMPTING TO BRAKE, HIS FOOT WOULD SPORADICALLY SLIP OFF THE BRAKE PEDAL AND ONTO THE ACCELERATOR PEDAL. THE VEHICLE WAS NOT DIAGNOSED OR SERVICED. THE CURRENT AND FAILURE MILEAGES WERE 20,000.
Incident date: May 14, 2008
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHEN ATTEMPTING TO BRAKE, HIS FOOT WOULD SPORADICALLY SLIP OFF THE BRAKE PEDAL AND ONTO THE ACCELERATOR PEDAL. THE VEHICLE WAS NOT DIAGNOSED OR SERVICED. THE CURRENT AND FAILURE MILEAGES WERE 20,000. UPDATED 06/05/12*LJ WHEN USING THE BREAK PEDAL THE FOOT ALSO TOUCHES THE GAS PEDAL. ALSO, WHILE STOPPING THE CAR SUDDENLY SURGES... Read more
Incident date: Apr 8, 2012
WE DROPPED MY 2007 FORD LINCOLN MKX OFF AT INTERSTATE FORD, 125 ALEXANDERSVILLE ROAD, MIAMISBURG, OH ON 8 APR 2012 FOR A WARRANTY REPAIR (PTU). AT FIRST, THEY TOLD ME IT WOULD ONLY BE A COUPLE OF DAYS, THEN THEY SAID THAT THE PART SHOULD BE IN ON 13 APRIL. THEN THEY SAID THAT IT SHOULD BE IN ON 27 APR BUT THAT THEY WEREN'T SURE IF IT WAS BEING RELEASED. I CALLED THIS MORNING AND THE PART STILL ... Read more
Incident date: May 1, 2012
TL* THE CONTACT OWNS A 2000 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE ENGINE COMPARTMENT IGNITED IN FLAMES WITHOUT WARNING. THE FIRE DEPARTMENT WAS CONTACTED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS UNKNOWN TO THE CONTACT. THE VIN WAS NOT AVAILABLE. THE FA... Read more
Fire
Incident date: Apr 30, 2012
TL* THE CONTACT OWNS A 2001 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE WINDSHIELD WIPERS WERE CONTINUOUSLY ON AND WOULD NOT SHUT OFF. THE CONTACT STATED THAT HE HAD TO SHUT THE VEHICLE OFF AND BACK ON IN ORDER TO STOP THE WIPERS. THE CONTACT STATED THAT THE FAILURE RECURRED A FEW MOMENTS LATER. THE VEHICLE HAD NOT BEEN TO THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE 150,000.
Incident date: Oct 26, 2011
THE PROBLEM DIAGNOSIS WAS THE LEFT FRONT SEAT BELT TENSIONER. A LINCOLN DEALER SERVICE EMPLOYEE SAID "THE AIR BAG WILL NOT WORK WITH THIS PROBLEM". AT ANOTHER LINCOLN DEALERSHIP A SERVICE EMPLOYEE MENTIONED "THIS HAS BEEN A REAL NIGHTMARE", MANY ARE HAVING THIS SAME PROBLEM. I HEAR THEY HAD TO CHANGE THE MANUFACTURER FOR THE NEW PART. BECAUSE OF THE PART AND INSTALLATION COST, PERHAPS MANY PEOPLE ... Read more
Incident date: Oct 26, 2011
THE PROBLEM DIAGNOSIS WAS THE LEFT FRONT SEAT BELT TENSIONER. A LINCOLN DEALER SERVICE EMPLOYEE SAID "THE AIR BAG WILL NOT WORK WITH THIS PROBLEM". AT ANOTHER LINCOLN DEALERSHIP A SERVICE EMPLOYEE MENTIONED "THIS HAS BEEN A REAL NIGHTMARE", MANY ARE HAVING THIS SAME PROBLEM. I HEAR THEY HAD TO CHANGE THE MANUFACTURER FOR THE NEW PART. BECAUSE OF THE PART AND INSTALLATION COST, PERHAPS MANY PEOPLE ... Read more
LINCOLN
CONTINENTAL
(2000) - VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
May 1, 2012
Incident date: Feb 8, 2012
TL* THE CONTACT OWNS A 2000 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE ACCELERATOR PEDAL BECAME STUCK AND CAUSED THE VEHICLE TO RAPIDLY ACCELERATE TO 90 MPH. THE CONTACT WAS ATTEMPTING TO EXIT A HIGHWAY OFF-RAMP BUT WAS UNABLE TO SLOW THE SPEED OF THE VEHICLE. THE BRAKES WERE APPLIED BUT THE VEHICLE WAS UNRESPONSIVE AND CRASHED INTO A TREE. THE CONTACT DID NOT RECALL THE DETAILS OF THE CRASH... Read more
Crash
1 injured
Incident date: Apr 30, 2012
THIS VEHICLE HAS ISSUES WITH THE TRANSMISSION SHIFTING AND/OR NOT SHIFTING, IT SHIFTS BACK AND FORTH BETWEEN HIGH AND LOW GEARS UNTIL IT STALLS, THIS TIME IT STALLED WHILE IN FRONT OF A LARGE TRACTOR TRAILER. IT STALLED AND LOST ALL POWER INCLUDING STEERING AND BRAKES NEARLY CAUSING A CRASH. WHEN I TOOK IT TO THE DEALERSHIP THEY TOLD ME IT WAS A KNOWN ISSUE AND COULD DO NOTHING TO FIX THE ISSUE ... Read more
Incident date: Apr 17, 2012
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT AS SHE STARTED THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THE SEAT ASSEMBLY WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 117,000 AND THE CURRENT MILEAGE WAS... Read more
Incident date: Jun 1, 2005
TL* THE CONTACT OWNS A 2004 LINCOLN LS. WHILE DRIVING OVER A SPEED BUMP AND DEPRESSING THE BREAK PEDAL, THE RPMS BEGAN TO INCREASE AND THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN. THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO STOP ACCELERATING. THE FAILURE OCCURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIANS WERE U... Read more
Incident date: Apr 16, 2012
WHEN DRIVING THE CAR STALL AND I GET THIS MESSAGE ON TH CAR ETC ENGINE FAILSAFE MODE. *TR
Incident date: Apr 21, 2012
TL* THE CONTACT OWNS A 2001 LINCOLN TOWN CAR. THE CONTACT WAS DRIVING 35 TO 45 MPH WHEN THE DRIVER'S SIDE AIR BAG DEPLOYED AND EXPLODED WITHOUT WARNING. THE FAILURE CAUSED INJURIES TO THE CONTACT'S BACK. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS ALSO NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 135,075 UPDATED 6/4/12 *CN UPDATED 06/11/12
1 injured
Incident date: Apr 19, 2012
MY 2007 LINCOLN NAVIGATOR ULTIMATE 4X4 ENGINE STOPPED RUNNING SUDDENLY LIKE IT RAN OUT OF GAS. THERE WAS A HALF A TANK OF GAS IN THE VEHICLE. THE VEHICLE WOULD CRANK AND CRANK BUT WOULD NOT START. I TROUBLESHOOTED THE ISSUE TO A FAILED FUEL PUMP. WHEN I PULLED THE FUEL PUMP OUT OF THE FUEL TANK I NOTICED THAT THE WIRING GOING TO THE NEGATIVE SIDE OF THE PUMP WAS MELTED. THIS IS EXTREMELY DANGEROUS... Read more
Incident date: Apr 6, 2001
THE CAR HAD BEEN DRIVEN ON A TRIP OF APPROXIMATELY 450 MILES AND WAS THEN PARKED IN OUR DRIVEWAY WHERE IT SAT WITHOUT BEING ENTERED, CRANKED OR DRIVEN FOR 2 WEEKS. AT AROUND MIDNIGHT, WHILE MY FAMILY WAS SLEEPING, A NEIGHBOR CAME BEATING ON OUR DOOR TO TELL US THAT THE CAR WAS ON FIRE. AT THAT POINT, THE FIRE WAS COMPLETELY INVOLVED UNDER THE HOOD OF THE CAR, WITH SMOKE GETTING INTO THE CABIN OF... Read more
Fire
Incident date: Apr 18, 2012
THE VEHICLE WAS PARKED WHEN WE WERE INFORMED THAT THERE WAS SMOKE COMING FROM OUR VEHICLE, I WENT TO INVESTIGATE AND FOUND THAT THE VEHICLE WAS SMOKING TERRIBLY, I RAISED THE HOOD AND THERE WAS FIRE, THE FIRE DEPARTMENT WAS CALLED, WE GOT A FIRE EXTINGUISHER AND PROCEED TO PUT THE FIRE OUT. THE FIRE DEPT. ARRIVED AND FINISHED UP AND WROTE UP SOME INFORMATION. I HAD THE VEHICLE TOWED HOME WHERE IT ... Read more
Fire
Incident date: Apr 16, 2012
LEFT FRONT WHEEL SPEED SENSOR NOT COMMUNICATING AND TRACTION LIGHT COMES ON COST TO REPAIR $310.00. *JS
Incident date: Apr 16, 2012
LEFT FRONT WHEEL SPEED SENSOR NOT COMMUNICATING AND TRACTION LIGHT COMES ON COST TO REPAIR $310.00. *JS
Incident date: Dec 13, 2011
TL* THE CONTACT OWNS A 2003 LINCOLN AVIATOR. THE CONTACT STATED THAT THE REAR LIFTGATE GLASS WAS CRACKED ALONG THE BASE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE LIFTGATE NEEDED TO BE REPLACED, HOWEVER THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 59,000 AND THE FAILURE MILEAGE WAS 58,000.
Incident date: Apr 2, 2012
TL* THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE SENSOR UNDER THE FRONT DRIVER'S SEAT FAILED AND NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE AIR BAG LIGHT ILLUMINATED APPROXIMATELY ONE YEAR AGO AND A SENSOR WITHIN THE STEERING COLUMN WAS REPLACED. T... Read more
Incident date: Mar 1, 2012
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. WHILE STOPPED AND IN REVERSE WITH THE BRAKES APPLIED, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A CONCRETE WALL. THE CONTACT SUSTAINED INJURIES TO THE LEFT ARM. THE VEHICLE WAS TOWED TO A LOCAL AUTO BODY SHOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash
1 injured
Incident date: Mar 8, 2012
CPSC#I1230613A. 2010 LINCOLN NAVIGATOR. CONSUMER STATED HER DAUGHTER STEPPED OUT THE TRUCK ONTO THE EXTENDED RUNNING BOARD AND IT CLOSED AND CRUSHED HER FEET/ANKLES BETWEEN THE RUNNING BOARD AND CAR FRAME. FORD SAID THEY COULD NOT DUPLICATE THE ACCIDENT SO THEY TOLD HER TO KEEP THE CAR AND BRING IT BACK IF HAPPENS AGAIN. *LN
1 injured
Incident date: Oct 3, 2011
WAS TOLD BY FORD THAT MY CAR WAS NOT IN THE RECALL DATE, HOWEVER MY ISSUE IS THE SAME. I PURCHASED THIS CAR IN MARCH 2010 AND RIGHT OFF I HAD ISSUES WITHIN THE FIRST WEEK. TOOK IT BACK AND HAD TO HAVE THE BEARING REPLACED. I COMPLAINED OF A "NOISE" ON LEFT SIDE. SEEMS IT NEVER WENT AWAY. NOW A FEW MONTHS AGO I HAD TO PARK IT BECAUSE "FLUID" WAS LEAKING ON THE LEFT REAR. I TOOK IT TO A MECHANI... Read more
Incident date: Oct 5, 2011
TL* THE CONTACT OWNS A 2006 LINCOLN MARK LT. WHILE EXAMINING THE VEHICLE, THE CONTACT NOTICED THAT THE FRONT DRIVER'S WINDOW DROPPED DOWN INTO THE DOOR PANEL. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE WINDOW REGULATOR WAS REPLACED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 75,000.
Incident date: Feb 3, 2012
MY AIR BAGS LIGHTS ARE ALWAYS ON FOR NO REASON, I DONT FEEL SAFE DRIVING IT BECAUAE IM SCARE ITS GOIN TO BRAKE DOWN ON MY ONE DAY AND I HAVE MY NEW BORN BABY WITH ME MOST OF THE TIME I DRIVE THE CAR. *TR
Incident date: Feb 3, 2012
MY AIR BAGS LIGHTS ARE ALWAYS ON FOR NO REASON, I DONT FEEL SAFE DRIVING IT BECAUAE IM SCARE ITS GOIN TO BRAKE DOWN ON MY ONE DAY AND I HAVE MY NEW BORN BABY WITH ME MOST OF THE TIME I DRIVE THE CAR. *TR
Incident date: Feb 18, 2009
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH AND AS THE BRAKE PEDAL WAS APPLIED, A LOUD METAL TO METAL NOISE WAS EMITTED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SIX TIMES FOR THE FAILURE. THE FRONT BRAKES, ROTORS AND THE ENTIRE BRAKE SYSTEM WAS REPLACED ON THE VEHICLE AT VARIOUS TIMES. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAI... Read more