Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Aug 4, 2011
HEADLIGHTS AND DASH PANEL CUT OFF INTERMITTENTLY WHILE DRIVING ON SMOOTH PAVEMENT FOR PAST 10 YEARS. I HAVE HAD DEALERSHIP EXPERIENCE THIS BUT THEY COULD NOT FIND ANY PROBLEM. ALSO, THE SPEEDOMETER SHOWS CAR SPEED AT 100 OR MORE MPH WHEN STARTING CAR BUT GOES TO NORMAL WHEN MOVING. I JUST REPLACED THE MOTORCRAFT ALTERNATOR WITH A REBUILD VERSION AND THE SPEEDOMETER PROBLEM IS GONE. CAN'T BE SU... Read more
Incident date: Mar 1, 2011
2004 LINCOLN AVIATOR GEARS WERE SLIPPING AND WOULD NOT SHIFT; HAD IT CHECKED AND WAS TOLD THE TRANSMISSION WAS FAILING. 2 DAYS LATER WE HAD TO HAVE IT TOWED TO THE SHOP BECAUSE IT WAS STUCK IN "NEUTRAL". HAD TO REPLACE THE TRANSMISSION AT ONLY 63,000 MILES. NEVER HAD A TRANSMISSION FAIL WITH ONLY 63K MILES, ALL PREVENTATIVE MAINTENANCE IS KEPT UP ON OUR VEHICLE. LOUD NOISE AT STARTUP AND A/C DOES ... Read more
Incident date: Aug 12, 2011
DRIVING PERHAPS 30 MILES PER HOUR I SUDDENLY HEARD THE CAR ACCELERATE AND IT STARTED TO GO FASTER. I HIT THE BRAKES AND THAT DID NOT SLOW DOWN THE CAR. I WAS IN HEAVY TRAFFIC AND QUICKLY WENT INTO A SIDE STREET TURNING SHARPLY AND NARROWLY MISSING PARKED CARS BUT STRUCK TWO STEEL POLES AND THAN A PARKED TRUCK. IT WAS A HORRIBLE EXPERIENCE! *TR
Crash
Incident date: Aug 12, 2011
DRIVING PERHAPS 30 MILES PER HOUR I SUDDENLY HEARD THE CAR ACCELERATE AND IT STARTED TO GO FASTER. I HIT THE BRAKES AND THAT DID NOT SLOW DOWN THE CAR. I WAS IN HEAVY TRAFFIC AND QUICKLY WENT INTO A SIDE STREET TURNING SHARPLY AND NARROWLY MISSING PARKED CARS BUT STRUCK TWO STEEL POLES AND THAN A PARKED TRUCK. IT WAS A HORRIBLE EXPERIENCE! *TR
Crash
Incident date: Feb 15, 2011
TL* THE CONTACT OWNS A 2001 LINCOLN LS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH OVER A MANHOLE COVER, HE HEARD A LOUD SCREECHING NOISE COMING FROM THE OUTSIDE OF THE VEHICLE. THERE WAS A SLIGHT LOSS OF STEERING CONTROL AND THE VEHICLE WAS CAUTIOUSLY MANEUVERED TO THE SIDE OF THE ROAD. THE CONTACT NOTICED THAT THE FRONT DRIVERS SIDE LOWER CONTROL ARM COMPLETELY FRACTURED, WHICH C... Read more
LINCOLN
CONTINENTAL
(2000) — EQUIPMENT
Aug 11, 2011
Incident date: Aug 1, 2009
TL* THE CONTACT OWNS A 2000 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE AIR CONDITIONER WAS MALFUNCTIONING AND HE WAS UNABLE TO ADJUST THE TEMPERATURE WHEN THE BLOWER WAS SET TO HIGH. WHENEVER THE AIR CONDITIONER WAS TURNED OFF, HOT AIR WOULD BLOW FROM THE VENTS, MAKING IT UNBEARABLE TO DRIVE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE BLENDING GATE IN THE AIR CONDI... Read more
Incident date: Aug 10, 2009
TL* THE CONTACT OWNS A 2003 LINCOLN TOWNCAR. THE CONTACT STATED THAT WHEN DEPRESSING THE BRAKES WHILE DRIVING AT LOW SPEEDS, THE VEHICLE WOULD SUDDENLY ACCELERATE. THE VEHICLE WOULD COME TO A STOP AFTER HEAVY PRESSURE WAS APPLIED TO THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MIL... Read more
Incident date: Jun 20, 2011
TL* THE CONTACT OWNS A 2003 LINCOLN AVIATOR. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE AIR BAG LIGHT ILLUMINATED AND THE DRIVERS SIDE AIR BAG DEPLOYED. THE CONTACT WAS NOT INJURED DURING THE DEPLOYMENT OF THE AIRBAG. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO NOTIFY HER INSURANCE COMPANY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT ... Read more
Incident date: Aug 6, 2011
TL* THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE DRIVER SIDE AIR BAG DEPLOYED UNEXPECTEDLY. THE DRIVER RECEIVED MINOR INJURIES TO THE CHEST AND SIDE ARMS. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 124,890. THE VIN WAS UNAVAILABLE.
1 injured
LINCOLN
CONTINENTAL
(2002) — VEHICLE SPEED CONTROL
Aug 4, 2011
Incident date: Jul 31, 2011
TL* THE CONTACT OWNS A 2002 LINCOLN CONTINENTAL. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH WHEN THE ACCELERATOR PEDAL ABRUPTLY TRAVELED TO THE FLOORBOARD UPON ENGAGING AND REMAINED IN A STUCK POSITION. THERE WERE NUMEROUS ATTEMPTS TO RELEASE THE ACCELERATOR PEDAL WHICH FAILED. THE VEHICLE WOULD NOT STOP WHEN PRESSURE WAS APPLIED TO THE BRAKES. ONCE THE GEAR SELECTOR WAS SHIFTED INTO NEUTRAL, T... Read more
Incident date: Aug 20, 2010
TL* THE CONTACT OWNS A 2010 LINCOLN MKT. WHILE DRIVING APPROXIMATELY 65 MPH THE CONTACT SMELLED A STRONG ODOR EMITTING FROM THE AIR CONDITIONER VENTS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT SUFFERED FROM LUNG COMPLICATIONS AND STATED THE FAILURE WAS A HEALTH CONCERN. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMAT... Read more
Incident date: Aug 1, 2011
THE CAR LOSES POWER AND GOES INTO FAIL SAFE MODE, AT 65 AND LOTS OF TRAFFIC GETTING OVER IS NOT SAFE! I'VE SPENT THOUSANDS ON NEW COILS, COMPUTER, GAS PEDAL, YOU NAME IT BUT FORD DOES NOT KNOW HOW TO FIX IT! *KB
Incident date: Aug 1, 2011
THE CAR LOSES POWER AND GOES INTO FAIL SAFE MODE, AT 65 AND LOTS OF TRAFFIC GETTING OVER IS NOT SAFE! I'VE SPENT THOUSANDS ON NEW COILS, COMPUTER, GAS PEDAL, YOU NAME IT BUT FORD DOES NOT KNOW HOW TO FIX IT! *KB
Incident date: May 1, 2011
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED WHILE APPROACHING A RED LIGHT THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT MENTIONED THAT SHE ENGAGED THE BRAKE PEDAL BUT THE VEHICLE LUNGED FORWARD AND THE TIRES WERE SQUEALING. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED HER TO THE NHTSA HOTLINE. THE VEHICLE WAS NOT REPAIRED. ... Read more
LINCOLN
TOWN CAR
(1996) — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Aug 1, 2011
Incident date: Jul 9, 2011
I OWN A 1996 LINCOLN TOWNCAR VIN [XXX]. ON SATURDAY 7/9/2011 MY BRAKE LINES BROKE AND MY BRAKES FAILED IN ROCKWOOD, TN. FORTUNATELY I WAS ABLE TO SAFELY DRIVE THE CAR TO A SAFE PLACE WHERE I HAD A FRIEND PATCH THE LINES WITH RUBBER HOSES AND WAS ABLE TO AGAIN USE MY BRAKES. I DISCOVERED THAT FORD HAS ISSUED A RECALL FOR CERTAIN TOWNCARS #79493 4/7/1998 FOR BRAKE LINE REPLACEMENT. I WENT TO 2 FORD ... Read more
Incident date: Jul 9, 2011
I OWN A 1996 LINCOLN TOWNCAR VIN [XXX]. ON SATURDAY 7/9/2011 MY BRAKE LINES BROKE AND MY BRAKES FAILED IN ROCKWOOD, TN. FORTUNATELY I WAS ABLE TO SAFELY DRIVE THE CAR TO A SAFE PLACE WHERE I HAD A FRIEND PATCH THE LINES WITH RUBBER HOSES AND WAS ABLE TO AGAIN USE MY BRAKES. I DISCOVERED THAT FORD HAS ISSUED A RECALL FOR CERTAIN TOWNCARS #79493 4/7/1998 FOR BRAKE LINE REPLACEMENT. I WENT TO 2 FORD ... Read more
Incident date: Jul 27, 2011
TL* THE CONTACT OWNS A 2005 LINCOLN AVIATOR. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT OUT OF PARK AND WHILE ATTEMPTING TO SHIFT IT OUT OF PARK, THE GEAR SHIFT DETACHED FROM THE VEHICLE. AN AUTHORIZED DEALER STATED THAT THE GEAR SHIFTER WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MLEAGES WERE 7... Read more
Incident date: Jul 1, 2011
LETTER ON BEHALF OF CONCERN ABOUT THE 1996 RECALL ON LINCOLN TOWN CARS, HIS BROTHER-IN-LAW IS HAVING ELECTRICAL PROBLEM WITH THE IGNITION SWITCH ON HIS 1989 LINCOLN TOWN CAR; SEND INCOMING LTR WITH REPLY TO ATTN: ALLISON JACKSON/FOLEY *TGW THE CONSUMER STATED THE KEY DID NOT OPERATE PROPERLY. THE CONSUMER LEARNED A RECALL HAD BEEN ISSUED FOR THE PROBLEM, BUT THE PREVIOUS OWNERS WERE NOT AWARE OF ... Read more
Incident date: Jul 17, 2011
I BOUGHT A 2003 LINCOLN LS AND IT HAS BEEN IN THE SHOP MOST OF THE TIME I HAVE OWNED IT. 11,000 DOLLARS WORTH OF REPAIRS. NOW THE TRANSMISSION SHIFT ERRATICALLY AND THE DEALER SAYS IT CAN BE FIXED AND HAS TO HA A NEW ONE. 3800 DOLLARS MORE CMON THE IS NOW ONLY A 3000 DOLLAR CAR. *TR
Incident date: May 1, 2010
EXPERIENCED TRANS NOT WANTING TO SHIFT INTO FOURTH AND FIFTH GEAR AND LUNGING FORWARD WHEN BEING STARTED AND STILL IN PARK. CAR HAD 68000 MILES ON IT AT THAT TIME,TOOK CAR IN TO HAVE TRANS FILTER REPLACED AND FLUID CHANGED. TRANS. PAN WAS REMOVED AND PIECES OF BEARINGS AND METAL SHAVINGS AND SPRING FOUND IN BOTTOM OF TRANS PAN.WAS TOLD REBUILD WOULD BE 1900 DOLLARS. JOB WAS PERFORMED AND CAR WAS T... Read more
Incident date: Jun 10, 2010
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT THE PART THAT CONTROLLED THE POSITION OF THE DRIVERS SEAT WAS BROKEN, AS A RESULT THE BACK PART OF THE SEAT WAS UNABLE TO STAY IN THE UPRIGHT POSITION. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT IN ORDER TO REMEDY THE FAILURE THEY WOULD INSTALL A METAL PLATE IN O... Read more
Incident date: Jun 27, 2011
I HAVE A 2004 LINCOLN LS WITH A LITTLE OVER 96,000. THIS CAR HAS BEEN GIVING PROBLEM WITH ACCELERATION. WHEN I PUSH THE GAS, THE CAR HESITATE AS IT SWITCH GEAR. I HAVE TAKEN TO THE DEALERSHIP AND THEY SAID, IT'S THE TRANSMISSION SO I TOOK IT TO A TRANSMISSION SHOP AND THEY SAID, NO PROBLEM WITH THE TRANSMISSION SO I TOOK IT TO AUTO ELECTRIC SHOP AND THEY SAID, "THERE'S NOTHING WRONG WITH CAR" BUT ... Read more
Incident date: Jun 27, 2011
I HAVE A 2004 LINCOLN LS WITH A LITTLE OVER 96,000. THIS CAR HAS BEEN GIVING PROBLEM WITH ACCELERATION. WHEN I PUSH THE GAS, THE CAR HESITATE AS IT SWITCH GEAR. I HAVE TAKEN TO THE DEALERSHIP AND THEY SAID, IT'S THE TRANSMISSION SO I TOOK IT TO A TRANSMISSION SHOP AND THEY SAID, NO PROBLEM WITH THE TRANSMISSION SO I TOOK IT TO AUTO ELECTRIC SHOP AND THEY SAID, "THERE'S NOTHING WRONG WITH CAR" BUT ... Read more
Incident date: Jun 27, 2011
I HAVE A 2004 LINCOLN LS WITH A LITTLE OVER 96,000. THIS CAR HAS BEEN GIVING PROBLEM WITH ACCELERATION. WHEN I PUSH THE GAS, THE CAR HESITATE AS IT SWITCH GEAR. I HAVE TAKEN TO THE DEALERSHIP AND THEY SAID, IT'S THE TRANSMISSION SO I TOOK IT TO A TRANSMISSION SHOP AND THEY SAID, NO PROBLEM WITH THE TRANSMISSION SO I TOOK IT TO AUTO ELECTRIC SHOP AND THEY SAID, "THERE'S NOTHING WRONG WITH CAR" BUT ... Read more
Incident date: Jun 27, 2011
I HAVE A 2004 LINCOLN LS WITH A LITTLE OVER 96,000. THIS CAR HAS BEEN GIVING PROBLEM WITH ACCELERATION. WHEN I PUSH THE GAS, THE CAR HESITATE AS IT SWITCH GEAR. I HAVE TAKEN TO THE DEALERSHIP AND THEY SAID, IT'S THE TRANSMISSION SO I TOOK IT TO A TRANSMISSION SHOP AND THEY SAID, NO PROBLEM WITH THE TRANSMISSION SO I TOOK IT TO AUTO ELECTRIC SHOP AND THEY SAID, "THERE'S NOTHING WRONG WITH CAR" BUT ... Read more
Incident date: Jul 3, 2011
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE PASSENGER SIDE AIRBAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. A MECHANIC DIAGNOSED THAT THE AIRBAGS WOULD NEED TO BE REPAIRED. THE DEALER WAS NOTIFIED, BUT THE MANUFACTURER WAS NOT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 34,900 AND THE CURRENT MILEAGE WAS 35,000. UPDATED 09/14/11*LJ UPDATED 2/9/2012
Incident date: Jul 1, 2006
TL* THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. THE CONTACT NOTICED THAT THE HATCH BACK DOOR WAS RUSTED . THE DEALER WAS AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE MANUFACTURER WAS ALSO AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 83,000.
Incident date: Mar 29, 2007
TL* THE CONTACT OWNS A 2005 LINCOLN TOWNCAR. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, SHE APPLIED THE BRAKES AND THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE FAILURE OCCURRED FOUR TIMES SINCE 2007. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE AFTER TWO ATTEMPTS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REP... Read more
Incident date: Jul 1, 2011
TL* THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. THE CONTACT STATED THE AIR BAG DEPLOYED IMMEDIATELY AFTER THE VEHICLE WAS TURNED ON. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THAT EITHER SOMETHING WAS PLACED UNDER THE SEAT OR THE SEAT COVER WAS WORN EXCESSIVELY. THE AIR BAG DEPLOYED FROM UNDER THE SEAT. THE CONTACTS LEFT ARM WAS SEVERELY INJURED. THE MANUFACTURER STATED THE AIR BAGS AR... Read more
1 injured
Incident date: Jul 3, 2011
BRAKES FAILED - DUE TO SEVERE CORROSION ON BRAKE LINES (RIGHT FRONT). SECOND OCCURRENCE DIFFERENT BRAKE LINE(REAR). ALSO OCCURRED ON MY NEIGHBORS 1996 LINCOLN TOWN CAR (REAR BRAKE LINE) BOTH CARS ARE AVAILABLE FOR INSPECTION. SERIOUS ACCIDENT AVOIDED BY USING EMERGENCY BRAKE. *TR
Incident date: Jul 11, 2011
COMPONENT: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS SUMMARY: COMSUMER COMPLAINING THAT POWER WINDOWS ON DRIVER'S AND PASSENGER'S SIDE DOORS ARE MALFUNCTIONING DUE TO CABLE LINES THAT ARE CONNECTED TO TRACKS BROKE. BOTH WINDOWS STOPPED WORKING WITHIN TWO MONTH APART, I ALREADY REPLACED THE DRIVER SIDE PART, AND IT HAS BROKEN AGAIN, IS THERE A POSSIBLE RECALL ON THIS LITTLE PLASTIC PART THAT... Read more
Incident date: Jul 7, 2011
(02) LINCOLN LS ISSUES. (110,000 MILES CURRENTLY) FORD/LINCOLN SHOULD BE HELD ACCOUNTABLE FOR THIS PRODUCT. THE AMOUNT OF PROBLEMS FROM MANY CUSTOMERS AROUND THE COUNTRY IS SIMPLY AMAZING. FOR FORD TO NOT SEND OUT RECALLS ON THE LS IS SIMPLY A LACK OF PROFESSIONAL BUSINESS. THE FOLLOWING PROBLEMS ARE NOT ISOLATED TO MYSELF BUT RATHER BY THOUSANDS AROUND THE COUNTRY. - CLOCK SPRING REPLACED... Read more
Incident date: Jul 1, 2011
ENGINE WAS MISSING WHEN TRYING TO ACCELERATE OR PASS VEHICLES. DANGEROUS SITUATION WHEN TRYING TO PASS ON HIGHWAYS AND INTERSTATES. TOOK 2006 LINCOLN NAVIGATOR IN FOR NEW SPARK PLUGS. DEALER SAID ALL 8 PLUGS BROKE OFF AND ONE DAMAGED THE HEAD AND NOW NEED NEW HEAD DUE TO BROKEN SPARK PLUG. COST WILL EXCEED $3,000. SPOKE WITH 6 LOCAL MECHANICS AND ALL AGREED THIS IS A BIG PROBLEM. WHY SHOULD I PAY ... Read more
Incident date: Mar 6, 2011
TL* THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT WAS DRIVING APPROXIMATELY 10 TO 15 MPH WHEN THE FRONT DRIVER SIDE OF THE VEHICLE SUDDENLY COLLAPSED WITHOUT WARNING. THE VEHICLE WAS THEN TOWED TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE BALL JOINTS WERE FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY ... Read more
Incident date: Jun 30, 2011
THE CAR HAD BEEN DRIVEN LIKE EVERY OTHER DAY.THE CAR HAD BEEN PARKED IN MY DRIVE WAY FOR ABOUT 3 TO 4 HOURS.I WAS INSIDE MY HOUSE WHEN I HEARD SOMEONE HONKING OUTSIDE.WHEN I LOOKED OUT THE WINDOW THE CAR WAS SMOKING FROM UNDER THE HOOD.I GOT MY PHONE AND CALLED 911.BY TIME THE FIRE DEPARTMENT SHOWED UP THE CAR WAS ALREADY IN FLAMES. *KB
Fire
Incident date: Jun 30, 2011
THE CAR HAD BEEN DRIVEN LIKE EVERY OTHER DAY.THE CAR HAD BEEN PARKED IN MY DRIVE WAY FOR ABOUT 3 TO 4 HOURS.I WAS INSIDE MY HOUSE WHEN I HEARD SOMEONE HONKING OUTSIDE.WHEN I LOOKED OUT THE WINDOW THE CAR WAS SMOKING FROM UNDER THE HOOD.I GOT MY PHONE AND CALLED 911.BY TIME THE FIRE DEPARTMENT SHOWED UP THE CAR WAS ALREADY IN FLAMES. *KB
Fire
LINCOLN
CONTINENTAL
(1998) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jul 5, 2011
Incident date: Jul 5, 2011
TL* THE CONTACT OWNS A 1998 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE VEHICLE WOULD LUNGE FORWARD WHEN THE BRAKE PEDAL WAS ENGAGED. NEITHER THE DEALER NOR MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 180,000 AND THE CURRENT MILEAGE WAS 186,000.
Incident date: Jul 1, 2011
EXCESSIVE THROTTLE BODY FAILURE RATE. SECOND THROTTLE BODY FAILURE AT 62,978. FIRST REPLACEMENT WAS AT 21,158. I VERY VERY RARELY BUY NON BRAND NAME GAS, ONLY SHELL OR CHEVRON, OCCASIONAL SINCLAIR OR TEXACO. I AVOID GASOHOL WHEN POSSIBLE. *TR
Incident date: Jun 8, 2011
WHILE UNLOADING THE BACK OF MY TRUCK, I WAS BURNED BY THE TAIL PIPE THAT PROTRUDES FROM THE BACK RIGHT SIDE OF THE TRUCK. THE BURN IS A 1/2 ROUND SHAPE ON MY RIGHT LEG. TOOK THE TRUCK IN FOR SERVICE AND LINCOLN DEALERSHIP SAID THAT IS HOW IT WAS DESIGNED FOR MY MODEL YEAR AND NO FIX WAS AVAILABLE. I HAVE REPORTED THE PROBLEM TO LINCOLN BUT HAVE NOT HEARD BACK FROM THEM AS OF THIS WRITING. *T... Read more
1 injured
Incident date: Feb 14, 2011
ENGINE BEGAN IDLING ROUGHLY, AND EVENTUALLY THE ENGINE WARNING LIGHT CAME ON. THE PROBLEM WAS DIAGNOSED AS A CRACK IN THE CYLINDER HEAD FOR NUMBER 8 CYLINDER. TALKING TO LINCOLN MECHANICS AND CHECKING VARIOUS DISCUSSION GROUPS ON THE WEB SHOWED THAT A LARGE NUMBER OF OTHER LINCOLN AVIATORS, AND OTHER VEHICLES WITH THE SAME ENGINE WERE EXPERIENCING THIS SAME FAILURE. THE ROUGH IDLE CAN BE ALLEVI... Read more
Incident date: Jun 27, 2011
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT WAS TRAVELING 10 MPH WHEN THE REAR AXLE BROKE. THE CONTACT WAS ABLE TO DRIVE ONTO THE SIDE OF THE ROAD WITHOUT CAUSING A CRASH. THE VEHICLE WAS TOWED TO THE CONTACTS HOME AND THE TOW TRUCK DRIVER INFORMED THE CONTACT THAT THE REAR AXLE WAS BROKEN. THE CONTACT FOUND NHTSA RECALL CAMPAIGN ID NUMBER 04V328000 (SUSPENSION: REAR); HOWEVER, THE M... Read more
Incident date: Jun 26, 2011
TL* THE CONTACT OWNS A 2003 LINCOLN AVIATOR. THE CONTACT WAS ATTEMPTING TO PARK THE VEHICLE WHEN THE GEAR SHIFTER BECAME STUCK IN DRIVE. THE CONTACT STATED THAT A CABLE HAD BECOME DISLODGED FROM THE SHIFT CABLE BRACKET. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 02V313000 (POWER TRAIN: AUTOMATIC TRANSMISSION) AND TOOK THE VEHICLE TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE VIN WAS... Read more
Incident date: Sep 10, 2009
TL* THE CONTACT OWNS A 2002 LINCOLN LS. THE CONTACT STATED THAT THE STRUTS, LOCK ARMS AND TIE RODS WERE REPLACED ON THE VEHICLE, BUT THE LEFT FRONT DRIVERS SIDE WHEEL CONTINUED TO MAKE NOISE. THE CONTACT STATED THE WHEELS BEGAN TO SHAKE WHENEVER HE DROVE OVER A BUMP. THE DEALER ADVISED THE CONTACT THAT THE BALL JOINT CAUSED THE FAILURE, BUT THEY COULD NOT REPLACE THEM. THE FAILURE MILEAGE WAS 90,0... Read more
Incident date: Jun 23, 2009
TL* THE CONTACT OWNS A 2005 LINCOLN LS. THE CONTACT WAS DRIVING 30 MPH WHEN THE CHECK ENGINE AND WRENCH WARNING LIGHTS ILLUMINATED. WHENEVER THE LIGHTS WERE ILLUMINATED, THE VEHICLE WOULD DECELERATE AND THEN STALL FOR APPROXIMATELY THREE SECONDS. THE ENGINE WOULD HAVE TO BE TURNED OFF AND THEN RESTARTED IN ORDER FOR THE VEHICLE TO RESET ITSELF. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT ... Read more
Incident date: Jun 15, 2009
TL* THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. THE CONTACT STATED WHILE DRIVING 35 MPH THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER REGARDING THE ELECTRICAL SYSTEM AND THEY STATED THE ENTIRE FUSE BOX NEEDED TO BE REPLACED. THE CONTACT STATED THE SUSPENSION WAS ALSO DEFECTIVE AND THE AIR BAGS WERE DEFLATING. THE DEALER STATED THE AIR BAG FOR THE SUSPENSION... Read more
Incident date: Jun 15, 2009
TL* THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. THE CONTACT STATED WHILE DRIVING 35 MPH THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER REGARDING THE ELECTRICAL SYSTEM AND THEY STATED THE ENTIRE FUSE BOX NEEDED TO BE REPLACED. THE CONTACT STATED THE SUSPENSION WAS ALSO DEFECTIVE AND THE AIR BAGS WERE DEFLATING. THE DEALER STATED THE AIR BAG FOR THE SUSPENSION... Read more
Incident date: Jun 20, 2010
MANUFACTURING / DESIGN DEFECT IN VEHICLE INSIDE DOOR PANEL CAUSING PANEL TO FAIL AND INSIDE DOOR LATCH HANDLE TO BECOME INOPERABLE. THIS RESULTS IN DRIVER BEING UNABLE TO OPEN DOOR FROM INSIDE VEHICLE. DRIVER IS TRAPPED AND IN DANGER IN AN EMERGENCY. COMPANY NO LONGER PRODUCES REPLACEMENT PARTS OR REPAIR PARTS. THIS DESIGN CONTINUES IN CURRENT MODELS AND WILL MULTIPLY EXPOSURE AS VEHICLES AGE. *... Read more
Incident date: Jun 21, 2011
THE VEHICLE BEGAN WITH PROBLEMS THAT SEEMED RELATED TO THE BATTERY. IT JERKS WHEN ACCELERATING BETWEEN 40 AND 60 MPH. PROBLEM CODES KEEP CHANGING AND CHECK ENGINE LIGHT REMAINS ON. FIRST CODES INDICATED CAM/CRANK SHAFT, THEN MISFIRING, THEN CRANKSHAFT, EVEN AFTER CAM AND CRANK SHAFT SENSORS WERE REPLACED. JERKING CONTINUES TO WORSEN. FORD 'CLAIMS' THE CODE WAS NOT IN THEIR SYSTEM, INITIALLY. PROB... Read more
Incident date: Jun 17, 2011
TL* THE CONTACT OWNS A 2005 LINCOLN AVIATOR. THE CONTACT STATED THAT THE GEAR SHIFTER DETACHED FROM THE VEHICLE WHILE SHIFTING INTO REVERSE. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 72,000. THE VIN WAS UNAVAILABLE.
LINCOLN
NAVIGATOR
(2008) — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Jun 16, 2011
Incident date: Jun 5, 2011
TL* THE CONTACT OWNS A 2008 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE NAVIGATION SYSTEM WOULD CONTINUOUSLY PROVIDE ERRONEOUS DIRECTIONS. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE SYSTEM NEEDED TO BE UPDATED. THE CONTACT DECLINED, STATING THAT HE DID NOT BELIEVE THAT THE UPDATE WOULD CORRECT THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 20,00... Read more