Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Sep 25, 2012
ON 9.25.12, I TRIED TO ENTER AN EXPRESSWAY WITH AN INCLINE ENTRANCE RAMP DURING RUSH HOUR. WHEN I ATTEMPTED TO ACCELERATE, THE CAR BEGAN TO SPUTTER AND SHAKE, (SPUTTERING UNDER ACCELERATION) AND FINALLY STOPPED IN THE EXPRESSWAY. THE CAR NEVER SHUT OFF, NO ENGINE LIGHTS APPEARED, AND AFTER ABOUT 5 MINUTES I WAS ABLE TO VERY SLOWLY DRIVE THE CAR TO THE SIDE OF THE EXPRESSWAY. FOR THE NEXT 20 MIN... Read more
Incident date: Sep 25, 2012
ON 9.25.12, I TRIED TO ENTER AN EXPRESSWAY WITH AN INCLINE ENTRANCE RAMP DURING RUSH HOUR. WHEN I ATTEMPTED TO ACCELERATE, THE CAR BEGAN TO SPUTTER AND SHAKE, (SPUTTERING UNDER ACCELERATION) AND FINALLY STOPPED IN THE EXPRESSWAY. THE CAR NEVER SHUT OFF, NO ENGINE LIGHTS APPEARED, AND AFTER ABOUT 5 MINUTES I WAS ABLE TO VERY SLOWLY DRIVE THE CAR TO THE SIDE OF THE EXPRESSWAY. FOR THE NEXT 20 MIN... Read more
Incident date: May 3, 2010
THE PARKING BRAKE ON MY LINCOLN MKX WILL NOT HOLD THE VEHICLE ON A SLOPE. THE DEALER AND FORD MOTOR COMPANY SAY THAT THERE IS NOTHING THAT CAN BE DONE ABOUT IT. ACCORDING TO THEM, THE BRAKE IS DESIGNED TO FUNCTION WHEN THE TRANSMISSION IS IN PARK. USING THE TRANSMISSION TO HOLD THE CAR DOES NOT COMPLY WITH THE FEDERAL REGULATIONS FOR PARKING BRAKES WHICH ARE QUITE CLEAR. THE REGS STATE THAT: ... Read more
Incident date: May 3, 2010
THE PARKING BRAKE ON MY LINCOLN MKX WILL NOT HOLD THE VEHICLE ON A SLOPE. THE DEALER AND FORD MOTOR COMPANY SAY THAT THERE IS NOTHING THAT CAN BE DONE ABOUT IT. ACCORDING TO THEM, THE BRAKE IS DESIGNED TO FUNCTION WHEN THE TRANSMISSION IS IN PARK. USING THE TRANSMISSION TO HOLD THE CAR DOES NOT COMPLY WITH THE FEDERAL REGULATIONS FOR PARKING BRAKES WHICH ARE QUITE CLEAR. THE REGS STATE THAT: ... Read more
Incident date: Sep 19, 2012
EXCESSIVE HEATING OF HEATED/COOLED FRONT SEATS AT APPROX. 40,000 MILES. TEMPERATURE TOO HIGH TO TOUCH. AT 50,600 MILES, DCSM MODULE UNDER THE DRIVER SEAT AND ASSOCIATED PIGTAIL WIRING BURNED UP, MELTING CONNECTOR AND WIRING. DEALER EVALUATED PRIOR OVER HEATING OF BOTH DRIVER AND PASSENGER SEATS AS NORMAL AT APPROX. 40,000 MILES. *TR
Incident date: Sep 19, 2012
EXCESSIVE HEATING OF HEATED/COOLED FRONT SEATS AT APPROX. 40,000 MILES. TEMPERATURE TOO HIGH TO TOUCH. AT 50,600 MILES, DCSM MODULE UNDER THE DRIVER SEAT AND ASSOCIATED PIGTAIL WIRING BURNED UP, MELTING CONNECTOR AND WIRING. DEALER EVALUATED PRIOR OVER HEATING OF BOTH DRIVER AND PASSENGER SEATS AS NORMAL AT APPROX. 40,000 MILES. *TR
LINCOLN
CONTINENTAL
(2002) - VEHICLE SPEED CONTROL
Oct 3, 2012
Incident date: Jul 25, 2012
TL* THE CONTACT OWNS A 2002 LINCOLN CONTINENTAL. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND WITHOUT WARNING. THE CONTACT ATTEMPTED TO DECELERATE HOWEVER, THE VEHICLE WOULD NOT RESPOND. THE CONTACT THEN CRASHED INTO A WALL AND SUSTAINED INJURIES TO HER KNEE AND BACK. THERE WAS A POLICE REPORT FILED FOR THE INCIDENT. THE VEHICLE WAS TOWED TO A DEALER FOR ... Read more
Crash
1 injured
Incident date: Sep 6, 2012
DRIVING DOWN THE SIDE STREET AND MY CAR GOES INTO LIMP MODE. READS ETC .START UP WILL MOVE ABOUT 1/4 OF THE BLOCK AND DOES IT AGAIN. HAD TO KEEP TURNING IT OFF AND ON TO GET HOME.ONCE STOP IN THE MIDDLE OF THE INTERSECTION. FROM WHAT I HAVE SEEN THIS IS NOT UNUSUAL FOR LS. THIS IS A SAFETY CONCERN. HAVE NOT GOT MY CAR FIX BECAUSE IT IS VERY EXPENSIVE TO FIX. *TR
Incident date: Sep 6, 2012
DRIVING DOWN THE SIDE STREET AND MY CAR GOES INTO LIMP MODE. READS ETC .START UP WILL MOVE ABOUT 1/4 OF THE BLOCK AND DOES IT AGAIN. HAD TO KEEP TURNING IT OFF AND ON TO GET HOME.ONCE STOP IN THE MIDDLE OF THE INTERSECTION. FROM WHAT I HAVE SEEN THIS IS NOT UNUSUAL FOR LS. THIS IS A SAFETY CONCERN. HAVE NOT GOT MY CAR FIX BECAUSE IT IS VERY EXPENSIVE TO FIX. *TR
Incident date: Sep 6, 2012
DRIVING DOWN THE SIDE STREET AND MY CAR GOES INTO LIMP MODE. READS ETC .START UP WILL MOVE ABOUT 1/4 OF THE BLOCK AND DOES IT AGAIN. HAD TO KEEP TURNING IT OFF AND ON TO GET HOME.ONCE STOP IN THE MIDDLE OF THE INTERSECTION. FROM WHAT I HAVE SEEN THIS IS NOT UNUSUAL FOR LS. THIS IS A SAFETY CONCERN. HAVE NOT GOT MY CAR FIX BECAUSE IT IS VERY EXPENSIVE TO FIX. *TR
Incident date: Jan 11, 2012
I HAVE FRONT BALL JOINT AND SUSPENSION ISSUES. I LOOKED ON LINE AND SEE THERE WERE A RECALL FOR MY CAR. THE NHTSA CAMPAIGN ID NUMBER IS 00V359001. I SPOKE WITH MY LOCAL FORD MOTOR DEALERSHIP AND THEY STATED THERE WERE NO RECALL. I CALLED THE NHTSA #800-392-3673 AND THEY COULD NOT ASSIST. I HAVE SPENT OVER 400.00 ALREADY WITH MORE WORK NEEDED FOR BALL JOINT ETC. COULD SOMEONE SEE IF THE RECAL... Read more
Incident date: Jan 11, 2012
I HAVE FRONT BALL JOINT AND SUSPENSION ISSUES. I LOOKED ON LINE AND SEE THERE WERE A RECALL FOR MY CAR. THE NHTSA CAMPAIGN ID NUMBER IS 00V359001. I SPOKE WITH MY LOCAL FORD MOTOR DEALERSHIP AND THEY STATED THERE WERE NO RECALL. I CALLED THE NHTSA #800-392-3673 AND THEY COULD NOT ASSIST. I HAVE SPENT OVER 400.00 ALREADY WITH MORE WORK NEEDED FOR BALL JOINT ETC. COULD SOMEONE SEE IF THE RECAL... Read more
Incident date: May 11, 2009
TL* THE CONTACT OWNS A 2005 LINCOLN LS. THE CONTACT STATED THAT THE DRIVER'S SIDE OF THE VEHICLE WOULD SIT LOWER THEN THE PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE. THE CONTACT STATED THAT THE TIRES ON THE DRIVER'S SIDE OF THE VEHICLE WERE WEARING MUCH FASTER THAN THE PASSENGER'S SIDE. THE FAILURE MILEAGE WAS U... Read more
Incident date: May 11, 2009
TL* THE CONTACT OWNS A 2005 LINCOLN LS. THE CONTACT STATED THAT THE DRIVER'S SIDE OF THE VEHICLE WOULD SIT LOWER THEN THE PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE. THE CONTACT STATED THAT THE TIRES ON THE DRIVER'S SIDE OF THE VEHICLE WERE WEARING MUCH FASTER THAN THE PASSENGER'S SIDE. THE FAILURE MILEAGE WAS U... Read more
Incident date: Sep 24, 2012
THE SHIFTER KNOB ON MY 2003 LINCOLN AVIATOR BROKE OFF. THE SHIFTER WAS LOCKED IN PLACE IN DRIVE AND YOU ARE UNABLE TO SHIFT INTO ANY OTHER GEAR EXCEPT THE GEAR YOU'RE IN. IT SEEMS THAT A VERY CHEAP PLASTIC PIECE BROKE UNDER THE SHIFTER KNOB AND THE DEALER QUOTED ME $1200 DOLLARS TO REPLACE THE ENTIRE SHIFTER ASSEMBLY. I HAVE CHECKED ONLINE AND SEEN THAT THIS IS A VERY-VERY COMMON PROBLEM AMONG OWN... Read more
Incident date: Sep 24, 2012
THE SHIFTER KNOB ON MY 2003 LINCOLN AVIATOR BROKE OFF. THE SHIFTER WAS LOCKED IN PLACE IN DRIVE AND YOU ARE UNABLE TO SHIFT INTO ANY OTHER GEAR EXCEPT THE GEAR YOU'RE IN. IT SEEMS THAT A VERY CHEAP PLASTIC PIECE BROKE UNDER THE SHIFTER KNOB AND THE DEALER QUOTED ME $1200 DOLLARS TO REPLACE THE ENTIRE SHIFTER ASSEMBLY. I HAVE CHECKED ONLINE AND SEEN THAT THIS IS A VERY-VERY COMMON PROBLEM AMONG OWN... Read more
Incident date: Aug 27, 2012
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE SUDDENLY ACCELERATED WITHOUT ANY WARNING. THE CONTACT ENGAGED THE BRAKES BUT THE VEHICLE DID NOT RESPOND AND FAILED TO STOP. IN ADDITION, THE CONTACT STATED THAT HE HAD TO MERGE TO THE SIDE OF THE ROAD AND TURN OFF THE IGNITION IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER W... Read more
Incident date: Aug 27, 2012
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE SUDDENLY ACCELERATED WITHOUT ANY WARNING. THE CONTACT ENGAGED THE BRAKES BUT THE VEHICLE DID NOT RESPOND AND FAILED TO STOP. IN ADDITION, THE CONTACT STATED THAT HE HAD TO MERGE TO THE SIDE OF THE ROAD AND TURN OFF THE IGNITION IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER W... Read more
Incident date: Sep 14, 2010
DRIVER SIDE AIR BAG IN SEAT DEPLOYED WHILE I WAS DRIVING DOWN HWY....I CALLED LINCOLN THEY CLAIMED IT WAS A RECALL THAT HAD BEEN FIXED .....EVIDENTLY WAS REPLACED WITH A DEFECTIVE PART. *TR
Incident date: Oct 15, 2011
TL* THE CONTACT OWNS A 1999 LINCOLN TOWN CAR CARTIER. THE CONTACT STATED THAT WHILE TRAVELING 2 MPH, A LOUD NOISE EMITTED AS THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHERE IT WAS DISCOVERED THAT THE PASSENGER SIDE BALL JOINT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VIN F... Read more
Incident date: Oct 15, 2011
TL* THE CONTACT OWNS A 1999 LINCOLN TOWN CAR CARTIER. THE CONTACT STATED THAT WHILE TRAVELING 2 MPH, A LOUD NOISE EMITTED AS THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHERE IT WAS DISCOVERED THAT THE PASSENGER SIDE BALL JOINT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VIN F... Read more
Incident date: Jul 12, 2012
DURING NORMAL DRIVING CONDITIONS, THE CAR GAVE IN RAPID SUCCESSION A NUMBER OF WARNINGS AND THE CAR BEGAN TO RUN ROUGH AND SHIFT ERRATICALLY. ONE RELATED TO THE STABILITY CONTROL SYSTEM AND THE OTHER WAS A "ETC ENGINE FAILSAFE MODE". AFTER RESTARTING THE CAR THE STABILITY CONTROL ERROR PERSISTED. THE DEALER REPLACED SENSOR ASSEMBLY 6L2Z*3C187*AA FOR ~ $1000 FOR THE PART AND LABOR + THE BATTERY ... Read more
Incident date: Jul 12, 2012
DURING NORMAL DRIVING CONDITIONS, THE CAR GAVE IN RAPID SUCCESSION A NUMBER OF WARNINGS AND THE CAR BEGAN TO RUN ROUGH AND SHIFT ERRATICALLY. ONE RELATED TO THE STABILITY CONTROL SYSTEM AND THE OTHER WAS A "ETC ENGINE FAILSAFE MODE". AFTER RESTARTING THE CAR THE STABILITY CONTROL ERROR PERSISTED. THE DEALER REPLACED SENSOR ASSEMBLY 6L2Z*3C187*AA FOR ~ $1000 FOR THE PART AND LABOR + THE BATTERY ... Read more
Incident date: Jul 12, 2012
DURING NORMAL DRIVING CONDITIONS, THE CAR GAVE IN RAPID SUCCESSION A NUMBER OF WARNINGS AND THE CAR BEGAN TO RUN ROUGH AND SHIFT ERRATICALLY. ONE RELATED TO THE STABILITY CONTROL SYSTEM AND THE OTHER WAS A "ETC ENGINE FAILSAFE MODE". AFTER RESTARTING THE CAR THE STABILITY CONTROL ERROR PERSISTED. THE DEALER REPLACED SENSOR ASSEMBLY 6L2Z*3C187*AA FOR ~ $1000 FOR THE PART AND LABOR + THE BATTERY ... Read more
Incident date: Jul 2, 2011
TL* THE CONTACT OWNS A 2008 LINCOLN MKS. THE CONTACT STATED THAT THE WRENCH WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER. THE CONTACT STATED THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED. ONCE THE VEHICLE WAS RESTARTED, THERE WAS A HARD THUMP HEARD FROM THE VEHICLE. IN ADDITION, THE SPEEDOMETER WOULD FAIL WHEN THE FAILURE OCCURRED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE T... Read more
Incident date: Jul 2, 2011
TL* THE CONTACT OWNS A 2008 LINCOLN MKS. THE CONTACT STATED THAT THE WRENCH WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER. THE CONTACT STATED THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED. ONCE THE VEHICLE WAS RESTARTED, THERE WAS A HARD THUMP HEARD FROM THE VEHICLE. IN ADDITION, THE SPEEDOMETER WOULD FAIL WHEN THE FAILURE OCCURRED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE T... Read more
Incident date: Sep 12, 2012
I WAS DRIVING ALONG AND SUDDENLY HEARD A LOUD CRACK COMING FROM THE REAR OF THE VEHICLE. SOMETHING LIKE THE SOUND OF A ROCK HITTING IT. LATER I WAS CHECKING AROUND FOR SIGNS OF DAMAGE AND FOUND THAT THE UPPER LIFTGATE SECTION HAD CRACKED COMPLETELY IN HALF FROM THE EMBLEM BY THE WINDOW DOWN TO THE LOWER EDGE OF THE PANEL. *TR
LINCOLN
CONTINENTAL
(2000) - AIR BAGS
Sep 13, 2012
Incident date: Nov 30, 2010
I WAS ENTERING THE VEHICLE FROM THE DRIVER'S SIDE WHEN THE AIRBAG SPONTANEOUSLY DEPOLOYED, STRIKING ME IN THE FACE & ARM. *TR
LINCOLN
CONTINENTAL
(1997) - ENGINE
Sep 11, 2012
Incident date: Sep 10, 2011
TL* THE CONTACT OWNS A 1997 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE TRANSMISSION FAILED AT 40,000 MILES AND HAD TO BE REPLACE. ALSO, THE CONTACT MENTIONED THAT WHILE DRIVING 35 MPH THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSE THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE ... Read more
LINCOLN
CONTINENTAL
(1997) - POWER TRAIN
Sep 11, 2012
Incident date: Sep 10, 2011
TL* THE CONTACT OWNS A 1997 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE TRANSMISSION FAILED AT 40,000 MILES AND HAD TO BE REPLACE. ALSO, THE CONTACT MENTIONED THAT WHILE DRIVING 35 MPH THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSE THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE ... Read more
Incident date: Sep 1, 2010
TL* THE CONTACT OWNS A 1998 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE PARKED SHE NOTICED THE REAR PASSENGER SIDE RIM WAS CORRODED. THE TIRES WOULD LOOSE AIR FREQUENTLY. ALSO, THE CONTACT NOTICED THAT THE FRONT AND REAR DRIVER SIDE RIMS WERE CORRODED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC WHO STATED THAT THE RIM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. T... Read more
Incident date: Sep 7, 2012
THERE WASNT AN ACCCIDENT BUT MY STEERING COLUMN HAS A PROBLEN. IT IS BINDING, LOOSE, AND MAKES NOISE. *TR
Incident date: Jun 28, 2012
TIRE WHEEL RIMS HAVE CHROME LIFTING OFF RESULTING IN LOW TIRE PRESSURE. LOST 10 PERCENT TIRE PRESSURE IN 30 DAYS. *TR
Incident date: Jul 20, 2012
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. HE WAS ABLE TO PULL OVER ON THE SIDE OF THE ROAD WHERE THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THEY NEEDED TO REPLACE THE ENGINE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WA... Read more
Incident date: May 5, 2012
TL* THE CONTACT OWNS A 2005 LINCOLN NAVIGATOR EQUIPPED WITH MICHELIN CROSS TERRAIN TIRES, LINE SIZE 255/70/R18. THE CONTACT STATED THAT THE FRONT DRIVER AND REAR PASSENGER SIDE TIRES CONTINUOUSLY FLATTEN. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSED THE FAILURE AND STATED THAT THE TIRES HAD BEEN DISCONTINUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY A... Read more
Incident date: Aug 24, 2012
I WAS DRIVING AT ABOUT 15 MPH ALL OF A SUDDEN POWER STEERING FROZE. WARNING LIGHT "SERVICE ADVANCETRAC" AND "POWER STEERING FAILURE CAME ON. I TURNED CAR OFF AND ON AND STEERING WAS BACK TO NORMAL. TWO DAYS LATER THE SAME THING HAPPENED RIGHT AFTER STARTING THE CAR. THIS SITUATION IS VERY DANGEROUS, AS THE CAR WAS ALMOST IMPOSSIBLE TO CONTROL. CAR IS AT DEALER NOW, THEY SAY PART HAS A BACKLOG O... Read more
Incident date: Jul 20, 2011
RADIO AND AC SETTINGS CHANGE EVERY TIME THE CAR IS RESTARTED. CAN NOT MAKE A CALL USING THE VOICE COMMAND SYSTEM. CALL WILL NOT ROUTE THROUGH THE CAR'S SPEAKERS. STEREO WILL NOT COME BACK ON AFTER A CALL. STEREO FREEZES UP AND SHOWS THAT IT IS ON SIRIUS, BUT IS REALLY ON AN FM STATION. STEREO STAYS ON WHEN THE CAR IS TURNED OFF AND DOOR IS OPENED. SYNC SCREEN BLANKS OUT AND STAYS OFF. PERFO... Read more
Incident date: Aug 19, 2012
THE VEHICLE LOST ALL ABILITY TO ACCELERATE WHILE OPERATING AT APPROXIMATELY 65 MPH ON AN INTERSTATE HIGHWAY. THIS FORCED THE OPERATOR TO COAST THE VEHICLE TO THE SHOULDER OF THE HIGHWAY WHILE NAVIGATING THROUGH TRAFFIC. THE POWERTRAIN MALFUNCTION/REDUCED POWER (RTT) WRENCH SYMBOL ILLUMINATED IN ADDITION TO THE SERVICE ENGINE SOON LIGHT. BEFORE THE TOW TRUCK ARRIVED THE OPERATOR ATTEMPTED TO MO... Read more
Incident date: Aug 19, 2012
THE VEHICLE LOST ALL ABILITY TO ACCELERATE WHILE OPERATING AT APPROXIMATELY 65 MPH ON AN INTERSTATE HIGHWAY. THIS FORCED THE OPERATOR TO COAST THE VEHICLE TO THE SHOULDER OF THE HIGHWAY WHILE NAVIGATING THROUGH TRAFFIC. THE POWERTRAIN MALFUNCTION/REDUCED POWER (RTT) WRENCH SYMBOL ILLUMINATED IN ADDITION TO THE SERVICE ENGINE SOON LIGHT. BEFORE THE TOW TRUCK ARRIVED THE OPERATOR ATTEMPTED TO MO... Read more
Incident date: Aug 19, 2012
THE VEHICLE LOST ALL ABILITY TO ACCELERATE WHILE OPERATING AT APPROXIMATELY 65 MPH ON AN INTERSTATE HIGHWAY. THIS FORCED THE OPERATOR TO COAST THE VEHICLE TO THE SHOULDER OF THE HIGHWAY WHILE NAVIGATING THROUGH TRAFFIC. THE POWERTRAIN MALFUNCTION/REDUCED POWER (RTT) WRENCH SYMBOL ILLUMINATED IN ADDITION TO THE SERVICE ENGINE SOON LIGHT. BEFORE THE TOW TRUCK ARRIVED THE OPERATOR ATTEMPTED TO MO... Read more
Incident date: May 11, 2012
TL* THE CONTACT OWNS A 2012 LINCOLN MKT THE CONTACT WAS TRAVELING BETWEEN 60-75 MPH WHEN THE DRIVER'S SEAT AND STEERING WHEEL STARTED TO SHAKE ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 33 AND THE CURRENT MILEAGE WAS 3,500.
Incident date: Aug 4, 2012
AFTER BACKING UP, STOPPING AND PLACING VEHICLE INTO THE "D" POSITION. VEHICLE ACCELERATED TO FULL THROTTLE. BRAKE APPLICATION DID NOTHING TO SLOW VEHICLE UNTIL WITHIN SECOND AND FEW HUNDRED FEET, VEHICLE CAME TO REST INTO A TREE. VEHICLE WAS DESTROYED, INJURIES INCURRED. ALTHOUGH THIS WAS A '01 LINCOLN, FORD CAME OUT WITH RECALL ON '01 ESCAPE WITH IDENTICAL ISSUE TWO DAYS AFTER THIS CRASH, BLAMI... Read more
Crash
Incident date: May 1, 2012
THE DESIGN OF THE SUSPENSION CAUSES PREMATURE FAILURE OF JOINTS AND RUBBER BUSHINGS. THE PARTS CAN NOT BE SERVICED (GREASED) AND THE RUBBER DRIES OUT TO EASILY LEADING TO WEAR AND FAILURE. IN ADDITION THE WEAR PARTS ARE NOW CAST (AS OPPOSED TO PRESSED) INTO THE LARGER METAL PARTS SO THAT THE OWNER CANNOT JUST REPLACE THE BUSHING OR JOINT, YOU MUST NOW REPLACE THE WHOLE ASSEMBLY RESULTING IN THE P... Read more
Incident date: Aug 11, 2012
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN-CAR. THE CONTACT STATED THAT THE REAR BEARING SEAL RUPTURED. AND AS A RESULT, THE AXLE BECAME DEFECTIVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR REPAIRS. THE DEALER WAS MADE AWARE OF THE FAILURE WHO ADVISED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VIN WAS NOT AVAILABLE. T... Read more
Incident date: Apr 2, 2010
I HAVE A 2003, LINCOLN TOWNCAR AND WHEN IT RAINS, THE PASSENGER SIDE FLOOR BOARD GETS SOAKING WET, I CAN HAVE IT UNDER THE CAR PORT AND IT STILL GETS WET. I DO NOT HAVE ANY HOLES IN THE CAR. I HAD THE SAME PROBLEM WITH MY 1999 LINCOLN TOWNCAR AND THEY CHANGED BY WIND SHEILD FOUR OR FIVE TIMES AND IT DID NOT SOLVE THE PROBLEM IN THE 1999 THE PASSENGER SIDE FLOOR BOARD WOULD WETTER THAN THE BACK, WI... Read more
Incident date: Apr 2, 2010
I HAVE A 2003, LINCOLN TOWNCAR AND WHEN IT RAINS, THE PASSENGER SIDE FLOOR BOARD GETS SOAKING WET, I CAN HAVE IT UNDER THE CAR PORT AND IT STILL GETS WET. I DO NOT HAVE ANY HOLES IN THE CAR. I HAD THE SAME PROBLEM WITH MY 1999 LINCOLN TOWNCAR AND THEY CHANGED BY WIND SHEILD FOUR OR FIVE TIMES AND IT DID NOT SOLVE THE PROBLEM IN THE 1999 THE PASSENGER SIDE FLOOR BOARD WOULD WETTER THAN THE BACK, WI... Read more
Incident date: Aug 8, 2012
TL* THE CONTACT OWNS A 2005 LINCOLN LS. THE CONTACT CONFIRMED WHILE EXITING THE VEHICLE THE SMELL OF FUEL EMITTED FROM THE VEHICLE. THE CONTACT WAS INFORMED BY A LOCAL SMOG CENTER FUEL LEAKED FROM THE GAS TANK. THE VEHICLE WAS ALSO TOWED TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 87,000.
Incident date: Feb 20, 2012
NO ACCIDENT OR ANYTHING. ALL OF A SUDDEN A VERTICAL CRACK DOWN THE CENTER OF THE BACK PLASTIC PIECE ON THE RIGHT SIDE OF THE EMBLEM. THE WINDOW HINGES ALSO STARTED TO FALL APART. FUNNIEST THING IS THAT I CAN ONLY PURCHASE THE PARTS FROM FORD AND THERE IS A DIFFERENT PRICE FOR THE RIGHT HINGE ($40.00) AND THE LEFT HINGE ($46.95) WTF? OF COURSE THEY ARE JUST PLASTIC PIECES ALSO...SURE WISH FORD ... Read more
Incident date: Jul 30, 2012
TL* THE CONTACT OWNS A 1999 LINCOLN TOWN CAR. THE CONTACT WAS TRAVELING 30 MPH WHEN AN ABNORMAL SQUEALING WAS HEARD FROM THE DRIVER'S SIDE AS THE VEHICLE STARTED TO SHAKE ABNORMALLY. THE VEHICLE WAS TAKEN TO DEALER WHO CONFIRMED THAT THE FRONT END AND THE DRIVERS SIDE BALL JOINTS NEEDED TO BE REPLACED. IN ADDITION, THE DEALER CONFIRMED THAT THE VIN FAILED TO QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIG... Read more
Incident date: Aug 5, 2012
INTERIOR DOOR HANDLES DISLODGE FROM DOOR PANEL MECHANISM RENDERING THE INSIDE DOOR HANDLE INOPERATIVE. THIS CAN TRAP PEOPLE INSIDE OF CAR. NO WAY TO OPEN DOOR FROM THE INSIDE. *TR