Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Nov 1, 2011
THE REAR LIFT DOOR HAS DEVELOPED A CRACK JUST BELOW THE WINDOW ALLOWING WATER TO ENTER THE DOOR. I HAVE SEEN SEVERAL SIMILAR COMPLAINTS OF THIS PROBLEM. DESIGN FLAW. *TR
Incident date: Nov 3, 2011
TL* THE CONTACT OWNS A 2001 LINCOLN TOWN CAR. WHILE DRIVING 25 MPH, THE PASSENGER SIDE AIR BAG ERRONEOUSLY DEPLOYED WITHOUT WARNING OR IMPACT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD FURTHER INSPECT THE FAILURE OF THE AIR BAGS. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE CURRENT AND THE FAILURE MILEAGE WAS 100,000.
Incident date: Jul 29, 2011
AFTER OWNING A 2003 LINCOLN AVIATOR CLOSE TO 4 YEARS IT IS NOW DOWN. I TOOK GOOD CARE OF THIS SUV AND ALWAYS HAD CHANGED THE OIL WITH SYNTHETIC OIL . WITH ONLY 79,000 MILES IT NOW HAS A ENGINE KNOCK . I TOOK IT TO THE LINCOLN DEALER AND THEY SAID I NEED A NEW ENGINE AND IT WOULD BE 8,800 DOLLARS SINCE MY EXTENDED WARRANTY JUST RAN OUT. I HAVE BEEN READING OTHER PEOPLE HAD THIS EXPERIENCE WITH TH... Read more
Incident date: Aug 14, 2010
THE HINGES THAT HOLD THE LIFTGATE GLASS HAVE BROKEN AND ARE NO LONGER HOLDING THE REAR LIFTGATE WINDOW IN PLACE PROPERLY. I CAN NO LONGER OPEN THE WINDOW BECAUSE I WILL NOT BE ABLE TO CLOSE IT. I TOOK IT TO THE DEALER AND EVENT THOUGH THEY ACKNOWLEDGE THE FACT THAT THIS IS AN ISSUE ON LINCOLN AVIATORS AND THAT THEY HAVE HAD TO FIX NUMEROUS AVIATOR IN THE PAST FOR THIS SAME ISSUE THEY WILL NOT COVE... Read more
Incident date: Apr 19, 2011
2009 LINCOLN MKZ. CONSUMER STATES REAR SEAT BELT LOCKED AND WOULD NOT RELEASE *TGW THE SEAT BELT HAD TO BE CUT IN ORDER TO RELEASE THE REAR PASSENGER. *JB THE CONSUMER STATED FOR THE NEXT DAY OR SO, HIS WIFE EXPERIENCED PAIN, FROM WHERE THE SEAT BELT CROSSED HER CHEST. WHEN THE CONSUMER CONTACTED FORD, HE WAS INFORMED THE SEAT BELTS WERE CHILD PROOF. UPDATED 11/17/11. *JB
1 injured
Incident date: Sep 30, 2011
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE APPLYING THE BRAKES, THE VEHICLE CRASHED INTO THE PRECEDING VEHICLE. THE POLICE WERE CONTACTED AND THERE WERE NO INJURIES REPORTED FROM EITHER PARTY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. UPDATED 12/16/11 *BF... Read more
Crash
Incident date: Aug 25, 2011
I HAVE A 2006 LINCOLN ZEPHYR THE CHROME IS PEELING OF THE WHEELS CAUSING THE TIRES TO LOOSE AIR PRESSURE THE CAR WAS PURCHASED NEW AND CURRENTLY HAS 9,000 MILES WE PURCHASED AN EXTENDED WARRANTY BUT WAS TOLD THIS IS NOT A SAFETY ISSUE I BEG TO DIFFER. *TR
LINCOLN
CONTINENTAL
(2000) — SEAT BELTS:REAR/OTHER
Oct 14, 2011
Incident date: Oct 8, 2011
TL* THE CONTACT OWNS A 2000 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE MIDDLE REAR SEAT BELT FAILED TO UNLOCK AND REMAINED IN THE LOCKED POSITION. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER CONFIRMED THAT THE VIN DID NOT QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER:99V250000 (SEAT BELTS:FRONT:ANCHORAGE). THE VEHICLE WAS NOT REPAIRED. THE F... Read more
LINCOLN
CONTINENTAL
(2000) — SEAT BELTS:FRONT:ANCHORAGE
Oct 14, 2011
Incident date: Oct 8, 2011
TL* THE CONTACT OWNS A 2000 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE MIDDLE REAR SEAT BELT FAILED TO UNLOCK AND REMAINED IN THE LOCKED POSITION. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER CONFIRMED THAT THE VIN DID NOT QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER:99V250000 (SEAT BELTS:FRONT:ANCHORAGE). THE VEHICLE WAS NOT REPAIRED. THE F... Read more
Incident date: Oct 10, 2011
THIS IS A COMMON PROBLEM THAT NEEDS TO BE FIXED IT'S ALL OVER THE INTERNET. THE SUSPENSION SYSTEM ON THESE ARE ALWAYS MESSED UP PLEASE FIX THIS. *KB
Incident date: Mar 22, 2011
THE 2011 MKZ FRONT SEATS HAVE A HARD BLOCK I THINK IS THE BOX FOR THE SEAT CONTROLS THAT IF YOU SIT IN IT FOR MORE THAN A FEW MINUTES STARTS HURTING THE BACK OF YOUR LEGS. IT ACTUALLY TAKES YOUR ATTENTION AWAY BECAUSE IT IS SO UN COMFORTABLE YOU ARE ALWAYS ADJUSTING THE WAY YOU ARE SITTING. I TOOK IT IN FOR SERVICE AND THE SERVICE TECH FELT IT AND TOLD ME THAT HE THOUGHT SOMETHING WAS WRONG TOO... Read more
Incident date: Sep 28, 2011
I WAS DRIVING INTO A PARKING LOT WHEN SPONTANEOUSLY BOTH SIDE AIRBAGS DEPLOYED CAUSING ME FIRST DEGREE BURNS AND CONTUSIONS ON MY FOREARM, FACE AND CHEST. ALSO MY DAUGHTER HAD CONTUSIONS ON FOREARM AND HEAD. *TT
1 injured
Incident date: Feb 3, 2008
WHILE DRIVING IN A PARKING LOT A CAR PULLED OUT IN FRONT OF MY 2003 NAVIGATOR AS I HIT THE BRAKES I FELT MY SUV DROP FROM THE FRONT. THE TIRE SKIDDED AND I HIT THE CAR THAT WAS PULLING OUT. AFTER THE ACCIDENT MY TRUCK WAS NEVER THE SAME .IT WAS TAKEN TO THE DEALERSHIP BUT THEY SAID THE WARRANTY WOULD NOT COVER IT.I HAVE A 40000 DOLLAR TRUCK JUST PARKED IN THE DRIVEWAY FOR THE PAST 6 MONTHS I KNOW... Read more
Crash
Incident date: Feb 3, 2008
WHILE DRIVING IN A PARKING LOT A CAR PULLED OUT IN FRONT OF MY 2003 NAVIGATOR AS I HIT THE BRAKES I FELT MY SUV DROP FROM THE FRONT. THE TIRE SKIDDED AND I HIT THE CAR THAT WAS PULLING OUT. AFTER THE ACCIDENT MY TRUCK WAS NEVER THE SAME .IT WAS TAKEN TO THE DEALERSHIP BUT THEY SAID THE WARRANTY WOULD NOT COVER IT.I HAVE A 40000 DOLLAR TRUCK JUST PARKED IN THE DRIVEWAY FOR THE PAST 6 MONTHS I KNOW... Read more
Crash
Incident date: Feb 3, 2008
WHILE DRIVING IN A PARKING LOT A CAR PULLED OUT IN FRONT OF MY 2003 NAVIGATOR AS I HIT THE BRAKES I FELT MY SUV DROP FROM THE FRONT. THE TIRE SKIDDED AND I HIT THE CAR THAT WAS PULLING OUT. AFTER THE ACCIDENT MY TRUCK WAS NEVER THE SAME .IT WAS TAKEN TO THE DEALERSHIP BUT THEY SAID THE WARRANTY WOULD NOT COVER IT.I HAVE A 40000 DOLLAR TRUCK JUST PARKED IN THE DRIVEWAY FOR THE PAST 6 MONTHS I KNOW... Read more
Crash
Incident date: Sep 24, 2011
TL* THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT WAS DRIVING 5 MPH WHEN THEY HEARD A NOISE EMITTING FROM THE FENDER. THE CONTACT NOTICED THAT THE BALL JOINT WAS DISCONNECTED. THE VEHICLE WAS TOWED TO HIS RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER, BUT THE MANUFACTURER WAS CONTACT AND CONFIRMED THAT THE VIN DID NOT QUALIFY FOR NHTSA CAMPAIGN ID NUMBER :00V359001(SUSPENSION:FRONT:CONTROL ... Read more
Incident date: Sep 25, 2011
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH THE ACCELERATOR PEDAL BECAME STUCK CAUSING THE VEHICLE TO ACCELERATE. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 80,000. THE VIN WAS UNAVAILABLE.
Incident date: Aug 12, 2011
I WAS IN FRONT OF THE TOWNHOUSE WHERE I LIVE WAITING IN IDLE FOR AN ONCOMING CAR TO PASS SO I CAN PARK ON MY SPOT WHEN I HEARD THREE CLICKING SOUNDS BENEATH THE CAR AT THE FRONT PASSENGER SIDE. SECONDS AFTER THAT THE CAR JERKED FORWARD AT AN INCREASING SPEED ,KNOCKED A NISSAN PATHFINDER AND CARRIED A MITSUBUSHI ECLIPSE ,FROM THE PARKING LOT, OVER THE SIDEWALK TO THE GRASS WHILE THE CAR WAS STILL ... Read more
Crash
Incident date: Sep 19, 2011
I OWN A 2007 LINCOLN MKZ. THE WHEELS ON THE VEHICLE ARE TOTALLY DELAMINATING AND CORRODING. IT HAS GOTTEN SO BAD THE RIMS WILL NOT HOLD THE TIRES. WE HAVE HAD ONE TIRE GO FLAT BECAUSE IT LOST ITS SEAL AND THE OTHER TIRE CAME COMPLETELY OFF THE RIM AT 65 MPH. *TR
Incident date: Aug 11, 2011
I HAVE A POWERTRAIN WARRANTY FOR MY TRUCK AN FORD SAYS I HAVE SLUDGE IN ENGINE AN I GAVE THEM ALL OIL CHANGE RECEIPTS MY WARRANTY IS UP IN OCT 2011 AN FORD IS DYING TO FIX IT PLEASE HELP. *TR
Incident date: Aug 11, 2011
I HAVE A POWERTRAIN WARRANTY FOR MY TRUCK AN FORD SAYS I HAVE SLUDGE IN ENGINE AN I GAVE THEM ALL OIL CHANGE RECEIPTS MY WARRANTY IS UP IN OCT 2011 AN FORD IS DYING TO FIX IT PLEASE HELP. *TR
Incident date: Sep 15, 2011
WHITE FLAKES OF DUST COMING OUT OF VENTS. ACCORDING TO FORD IT IS A HAZARD AND HAS RISK WARNINGS AS FOLLOWS: MAY CAUSE EYE AN RESPIRATORY TRACT IRRITATION. PROLONGED REPEATED EXPOSURE MAY CAUSE BONE DAMAGE AND HARM TO THE RESPIRATOR SYSTEM. AVOID INHALING DUST, AVOID CONTACT WITH EYES. HOWEVER AFTER 3 ATTEMPTS SO FAR, MY LINCOLN DEALER IS UNABLE TO STOP THE DUST FROM COMING OUT OF THE VENTS!... Read more
Incident date: Sep 15, 2011
WHITE FLAKES OF DUST COMING OUT OF VENTS. ACCORDING TO FORD IT IS A HAZARD AND HAS RISK WARNINGS AS FOLLOWS: MAY CAUSE EYE AN RESPIRATORY TRACT IRRITATION. PROLONGED REPEATED EXPOSURE MAY CAUSE BONE DAMAGE AND HARM TO THE RESPIRATOR SYSTEM. AVOID INHALING DUST, AVOID CONTACT WITH EYES. HOWEVER AFTER 3 ATTEMPTS SO FAR, MY LINCOLN DEALER IS UNABLE TO STOP THE DUST FROM COMING OUT OF THE VENTS!... Read more
Incident date: Sep 21, 2011
TL* THE CONTACT OWNS A 1999 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE VEHICLE CAUGHT ON FIRE WHILE PARKED WITH THE ENGINE OFF. THE DEALER WAS CONTACTED IN REGARDS TO THE FAILURE BUT DENIED ANY ASSISTANCE WITH REPAIRS. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 99,000. THE VIN WAS NOT AVAILABLE.
Fire
Incident date: Sep 11, 2011
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. WHILE ATTEMPTING TO PARK AT APPROXIMATELY 5 MPH, THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT APPLIED THE BRAKES BUT THE VEHICLE DID NOT RESPOND. THE VEHICLE CRASHED INTO A BRICK WALL CAUSING DAMAGE TO THE FRONT END OF THE VEHICLE. THE PASSENGER SUSTAINED BRUISING AND THE VEHICLE WAS TOWED TO A LOCAL AUTO BODY SHOP. A POLICE REPORT WAS FILED. THE VEHICLE... Read more
Crash
1 injured
Incident date: Jul 1, 2010
COMPLETE LOSS OF WIPER FUNCTION WHICH CAUSES LOSS OF VISIBILITY WHILE DRIVING DURING RAIN, SNOW, OR ICE AND INCREASES THE RISK OF A CRASH. *KB
Incident date: Jul 1, 2010
COMPLETE LOSS OF WIPER FUNCTION WHICH CAUSES LOSS OF VISIBILITY WHILE DRIVING DURING RAIN, SNOW, OR ICE AND INCREASES THE RISK OF A CRASH. *KB
Incident date: Sep 14, 2011
THE HEATER WILL NOT BLOW HOT AIR, NO DEFROSTER, CAN'T SEE OUT OF WINDSHIELD. *KB
Incident date: Sep 14, 2011
THE HEATER WILL NOT BLOW HOT AIR, NO DEFROSTER, CAN'T SEE OUT OF WINDSHIELD. *KB
Incident date: Sep 14, 2011
THE HEATER WILL NOT BLOW HOT AIR, NO DEFROSTER, CAN'T SEE OUT OF WINDSHIELD. *KB
Incident date: Aug 17, 2011
TL* THE CONTACT OWNS A 2001 LINCOLN LS. WHILE DRIVING APPROXIMATELY 25 MPH OVER A ROADBUMP, THE CONTACT LOST SLIGHT CONTROL BECAUSE THE VEHICLE BEGAN TO ABNORMALLY SWAY FROM LEFT TO RIGHT. IN ADDITION, THE FOUR WHEEL RIMS INSTALLED ON THE VEHICLE WERE CORRODED NEAR THE HUB. THE DEALER WAS NOTIFIED OF THE FAILURE AND THEY INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL ASSOCIATED W... Read more
Incident date: Aug 17, 2011
TL* THE CONTACT OWNS A 2001 LINCOLN LS. WHILE DRIVING APPROXIMATELY 25 MPH OVER A ROADBUMP, THE CONTACT LOST SLIGHT CONTROL BECAUSE THE VEHICLE BEGAN TO ABNORMALLY SWAY FROM LEFT TO RIGHT. IN ADDITION, THE FOUR WHEEL RIMS INSTALLED ON THE VEHICLE WERE CORRODED NEAR THE HUB. THE DEALER WAS NOTIFIED OF THE FAILURE AND THEY INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL ASSOCIATED W... Read more
Incident date: Aug 31, 2011
TL* THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. THE CONTACT WAS DRIVING 50 MPH WHEN THE SIDE IMPACT AIR BAG DEPLOYED WITHOUT WARNING. AS A RESULT, THE CONTACT SUSTAINED AN INJURY TO THE EAR DRUM. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS BUT THE DEALER WAS UNABLE TO DETERMINE WHY THE AIR BAGS HAD DEPLOYED WITHOUT THE VEHICLE BEING INVOLVED IN A CRASH. THE CONTACT CALLED THE MANUFACTURE... Read more
1 injured
Incident date: Sep 2, 2011
THE BRAKE PEDAL AND ACCELERATOR PEDAL ARE TOO CLOSE TOGETHER AND THERE IS A TENDENCY FOR THE FOOT TO SPAN THE DISTANCE BETWEEN BRAKE PEDAL AND ACCELERATOR PEDAL CAUSING THE VEHICLE TO SPEED UP WHEN PLACED IN GEAR FORWARD OR BACKWARDS, WHICH CAN RESULT IN UNAVOIDABLE ACCIDENTS WITH PERSONS, PROPERTY OR VEHICLES. THE AUTOMATIC ADJUSTER FOR BOTH PEDALS MOVES THEM IN UNISON AT THE SAME DISTANCE FROM E... Read more
Incident date: Sep 2, 2011
THE BRAKE PEDAL AND ACCELERATOR PEDAL ARE TOO CLOSE TOGETHER AND THERE IS A TENDENCY FOR THE FOOT TO SPAN THE DISTANCE BETWEEN BRAKE PEDAL AND ACCELERATOR PEDAL CAUSING THE VEHICLE TO SPEED UP WHEN PLACED IN GEAR FORWARD OR BACKWARDS, WHICH CAN RESULT IN UNAVOIDABLE ACCIDENTS WITH PERSONS, PROPERTY OR VEHICLES. THE AUTOMATIC ADJUSTER FOR BOTH PEDALS MOVES THEM IN UNISON AT THE SAME DISTANCE FROM E... Read more
Incident date: Jul 17, 2011
TL* THE CONTACT WAS A PASSENGER OF A 2000 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE DRIVER APPLIED THE BRAKES BUT THE VEHICLE WOULD NOT STOP AND CRASHED INTO A TREE. THE DRIVER OF THE VEHICLE SUSTAINED BRUISES. THE FRONT PASSENGER SUSTAINED A CONCUSSION AND THE REAR PASSENGER SUSTAINED A BROKEN JAW. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE IT WAS... Read more
Crash
3 injured
Incident date: Mar 10, 2009
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, A LOUD ROARING NOISE EMITTED FROM THE REAR END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON THREE DIFFERENT OCCASIONS FOR THE SAME FAILURE AND EACH TIME THE REAR AXLE BEARING AND AXLE WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS A RECALL UNDER N... Read more
Incident date: Aug 26, 2011
TL* THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. WHILE DRIVING APPROXIMATELY 40 MPH THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED INADVERTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE WARRANTY EXPIRED AND THEY WOULD NOT COVER THE REPAIR COST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 160... Read more
Incident date: Aug 25, 2011
TL* THE CONTACT OWNS A 2011 LINCOLN MKS. THE CONTACT STATED THAT ANOTHER DRIVER INFORMED HIM THAT FUEL WAS LEAKING FROM THE ENGINE AND HE SMELLED A STRONG ODOR IN THE VEHICLE. UPON EXAMINING THE VEHICLE, THE CONTACT NOTICED THAT A FUEL LINE WAS PUNCTURED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHERE THE CONTACT WAS INFORMED THAT A RODENT CHEWED THROUGH THE PLASTIC FUEL LINES. THE VEHICLE... Read more
Incident date: Jan 1, 2009
TL* THE CONTACT OWNS A 2004 LINCOLN LS. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT WOULD ILLUMINATE AND THE VEHICLE WOULD EXPERIENCE DIFFICULTY ACCELERATING WHILE DRIVING AT VARIOUS SPEEDS. THE FAILURE RECURRED ON AN INTERMITTENT BASIS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE CATALYTIC CONVERTER WAS REPLACED ON TWO OCCASIONS. THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS TOW... Read more
Incident date: Aug 21, 2011
TL* THE CONTACT OWNS A 2004 LINCOLN LS. THE CONTACT STATED THAT THE PLASTIC PANEL ON THE REAR OF THE FRONT DRIVER AND PASSENGER SIDE SEATS DETACHED THREE TIMES. THE FAILURE WOULD CAUSE THE SEAT TO LEAN BACK AND EXPOSE THE ELECTRONIC WIRING IN THE SEAT. THE MANUFACTURER ADVISED THAT THE PART WAS NOT COVERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS ... Read more
Incident date: May 5, 2011
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THAT THE VEHICLE SYNC PROGRAM WAS DEFECTIVE. THE CONTACT MENTIONED THAT ONCE THE FAILURE OCCURRED THE NAVIGATION SYSTEM, TEMPERATURE GAUGES AND REARVIEW CAMERA WOULD SPORADICALLY FAIL OR ACTIVATE WITHOUT WARNINGS. IN ADDITION, THE CONTACT STATED THAT THE SYSTEM WOULD NOT RECOGNIZE THE KEY FOB AND THE VEHICLE WOULD NOT TURN START. THE VEHI... Read more
Incident date: Jul 24, 2011
TL* THE CONTACT OWNS A 2005 LINCOLN NAVIGATOR. THE CONTACT STATED BOTH RUNNING BOARDS ON THE LEFT AND RIGHT SIDE OF THE VEHICLE WERE COVERED WITH RUST AND CORRODED. THE RUNNING BOARDS RETRACT IN AND OUT IN ORDER TO CLIMB INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REMOVED THE RUNNING BOARDS BUT DID NOT REPAIR THE VEHICLE DUE TO THE REPAIR COST WHICH WAS OVER $2000. THE MANUFACTURER W... Read more
Incident date: Aug 26, 2011
TL* THE CONTACT 2008 LINCOLN NAVIGATOR. THE CONTACT STATED THE DRIVER AND PASSENGER SIDE WINDOW REGULATOR MALFUNCTIONED MAKING BOTH WINDOWS INOPERABLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER REPLACED BOTH REGULATORS. THE CONTACT CALLED THE MANUFACTURER REGARDING THE WINDOW REGULATORS AND THE MANUFACTURER INFORMED HIM THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT STA... Read more
Incident date: Aug 23, 2011
THE CAR WAS SITTING IN THE DRIVEWAY UNATTENDED WITH NO KEY IN THE IGNITION WHEN THE FIRE STARTED. IT HAD BEEN DRIVEN ABOUT 3 HOURS BEFORE WITH NO PROBLEMS. THE FIRE INSPECTOR SAID THE FIRE STARTED UNDER THE HOOD ON THE LEFT SIDE BUT HE WAS UNABLE TO SAY EXACTLY WHAT CAUSED THE FIRE. AFTER CHECKING ON LINE IT WAS DISCOVERED THE CAR WAS ON A RECALL LIST FOR THE SPEED CONTROL SWITCH WHICH IS LOCAT... Read more
Fire
Incident date: Aug 14, 2011
I PICKED UP MY TRUCK FROM DEALERSHIP FOR RECALL AND WARRANTY ISSUES. DROVE AN HOUR AND A HALF, PARKED MY CAR. RETURNED HOME THAT HOUR AND A HALF, CAME TO A COMPLETE STOP AT A TRAFFIC LIGHT,CLOSE TO HOME. WHILE I WAS STOPPED THE TRUCK ACCELERATED, NOW WITH BOTH FEET ON THE BRAKE, I STILL HIT THE CAR AHEAD OF ME. FORTUNATELY DUE TO MY QUICK REACTION, THE DAMAGE WAS ONLY TO MY BUMPER. NONE TO THE OTH... Read more
Crash
Incident date: Aug 20, 2011
AS I WAS APPROACHING A STOP SIGN AT A LOCAL SHOPPING CENTER, THE DRIVER'S SIDE SEAT SUDDENLY MOVED FORWARD, BACKWARDS, THEN THE BACK PART RECLINED AND RESTED IN THAT POSITION. *TR
Incident date: Aug 4, 2011
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THE VEHICLE WAS EXPERIENCING MULTIPLE FAILURES. THE FIRST FAILURE WAS BOTH THE HEAT AND AIR-CONDITIONING UNIT ACTIVATED AT THE SAME TIME, DESPITE BOTH UNITS BEING TURNED OFF. THE SECOND FAILURE WAS INACCURATE READINGS FROM THE ELECTRICAL METERS AND GAUGES ALONG THE INSTRUMENT PANEL. THE FINAL FAILURE WAS WHILE TRAVELING AT LOW SPEEDS THE... Read more
Incident date: Aug 4, 2011
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED THE VEHICLE WAS EXPERIENCING MULTIPLE FAILURES. THE FIRST FAILURE WAS BOTH THE HEAT AND AIR-CONDITIONING UNIT ACTIVATED AT THE SAME TIME, DESPITE BOTH UNITS BEING TURNED OFF. THE SECOND FAILURE WAS INACCURATE READINGS FROM THE ELECTRICAL METERS AND GAUGES ALONG THE INSTRUMENT PANEL. THE FINAL FAILURE WAS WHILE TRAVELING AT LOW SPEEDS THE... Read more
Incident date: Aug 4, 2011
HEADLIGHTS AND DASH PANEL CUT OFF INTERMITTENTLY WHILE DRIVING ON SMOOTH PAVEMENT FOR PAST 10 YEARS. I HAVE HAD DEALERSHIP EXPERIENCE THIS BUT THEY COULD NOT FIND ANY PROBLEM. ALSO, THE SPEEDOMETER SHOWS CAR SPEED AT 100 OR MORE MPH WHEN STARTING CAR BUT GOES TO NORMAL WHEN MOVING. I JUST REPLACED THE MOTORCRAFT ALTERNATOR WITH A REBUILD VERSION AND THE SPEEDOMETER PROBLEM IS GONE. CAN'T BE SU... Read more