Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jun 23, 2012
THE DOOR HANDLE TO OPEN THE DRIVERS DOOR IS STUCK OUT AND THE DOOR CANNOT BE OPENED FROM THE INSIDE OF THE CAR. IF IN AN ACCIDENT, YOU COULD DIE. FORD DEALER TOLD ME TUFF LUCK, THE PART IS DISCONTINUED AND IMPOSSIBLE TO REPAIR. POOR DESIGN, POOR RESPONSE FROM FORD. IF THERE IS A FIRE OR ACCIDENT, YOU CANNOT EXIT THE CAR. FORD NEEDS ORDERS TO RECALL THESE CARS AND FIX THE PROBLEM SO INNOCENT PEOPLE... Read more
Incident date: May 24, 2012
I WAS RECENTLY IN A CAR ACCIDENT IN BALTIMORE, MD. AND WHEN I GOT HIT MY AIR BAGS DIDN'T DEPLOY EVEN THOUGH MY CAR TOOK A HUGE HIT TO THE FRONT DRIVERS SIDE. I WOULD LIKE TO FIND OUT WHY THIS DIDN'T HAPPEN. *JB
Crash
2 injured
Incident date: Jan 1, 2007
1994 LINCOLN TOWN CAR, REGARDING A POTENTIAL UNDERHOOD FIRE RISK. CONSUMER STATED VEHICLE CAUGHT FIRE. UPDATED 06/26/12 *BF THE CONSUMER SENT SUPPLIED THE RECALL NOTICE. RECALL# 07V336000. *JB
Fire
Incident date: Jun 15, 2012
THE PASSIVE RESTRAINT INDICATOR LIGHT (SHOWS AN AIRBAG AND SEATBELT), ALSO CALLED SEATBELT RETRACTOR, CAME ON AND REMAINED ON WITH AN AUDIBLE ALARM (5 BEEPS, 5 TIMES) REPEATING EVERY 30 MINUTES. THE PROBLEM DIAGNOSIS WAS FOR THE LEFT FRONT SEAT BELT PRETENSIONER ( DRIVER'S SIDE). A LINCOLN DEALER SERVICE EMPLOYEE SAID THE AIRBAG WILL NOT WORK WITH THIS PROBLEM. AT ANOTHER LINCOLN DEALERSHIP I WAS ... Read more
Incident date: Jun 15, 2012
THE PASSIVE RESTRAINT INDICATOR LIGHT (SHOWS AN AIRBAG AND SEATBELT), ALSO CALLED SEATBELT RETRACTOR, CAME ON AND REMAINED ON WITH AN AUDIBLE ALARM (5 BEEPS, 5 TIMES) REPEATING EVERY 30 MINUTES. THE PROBLEM DIAGNOSIS WAS FOR THE LEFT FRONT SEAT BELT PRETENSIONER ( DRIVER'S SIDE). A LINCOLN DEALER SERVICE EMPLOYEE SAID THE AIRBAG WILL NOT WORK WITH THIS PROBLEM. AT ANOTHER LINCOLN DEALERSHIP I WAS ... Read more
Incident date: Jun 15, 2012
THE PASSIVE RESTRAINT INDICATOR LIGHT (SHOWS AN AIRBAG AND SEATBELT), ALSO CALLED SEATBELT RETRACTOR, CAME ON AND REMAINED ON WITH AN AUDIBLE ALARM (5 BEEPS, 5 TIMES) REPEATING EVERY 30 MINUTES. THE PROBLEM DIAGNOSIS WAS FOR THE LEFT FRONT SEAT BELT PRETENSIONER ( DRIVER'S SIDE). A LINCOLN DEALER SERVICE EMPLOYEE SAID THE AIRBAG WILL NOT WORK WITH THIS PROBLEM. AT ANOTHER LINCOLN DEALERSHIP I WAS ... Read more
Incident date: Jun 1, 2011
TL* THE CONTACT OWNS A 2011 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH WITH THE LOW BEAM HEADLIGHTS ACTIVATED, OTHER DRIVERS WERE COMPLAINING OF THE LIGHTS BEING EXTREMELY BRIGHT. THE DEALER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO WAY THE LIGHTS COULD BE ADJUSTED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAG... Read more
Incident date: Jun 17, 2012
AS I WAS APPROACHING MY LEFT TURN INTO THE COMMUNITY I LIVE IN AND DRIVING ABOUT 45 MPH, I STEPPED ONTO THE BRAKE AND THE CAR ENGINE STARTED ACCELERATING. THERE WAS A VEHICLE APPROACHING IN THE OPPOSITE DIRECTION WHICH WAS THE REASON I WAS TRYING TO STOP. I PUSHED DOWN ON THE BRAKE BUT THE ENGINE CONTINUED TO ACCELERATE. I SHIFTED INTO NEUTRAL AND THE ENGINE SLOWED DOWN. THIS IS A VERY DANGE... Read more
Incident date: May 12, 2012
TL* THE CONTACT OWNS A 1997 LINCOLN MARK VIII LSC. THE CONTACT STATED THAT THE REFRIGERATION DISCHARGE LINE FAILED DUE TO RUST AND CORROSION. THE VEHICLE WAS TAKEN TO THE DEALER BECAUSE THE AIR CONDITIONER FAILED AFTER THEY INSTALLED R134A REFRIGERATION. THE MANUFACTURER WAS NOTIFIED WHO STATED HE SHOULD CALL THE DEALER TO GET THE VEHICLE REPAIRED AGAIN. THE FAILURE MILEAGE WAS 103,000. UPDATED 0... Read more
Incident date: Jun 8, 2011
WHEELS ON CAR ARE SO CORRODED AIR WILL NOT HOLD IN THEM LOST OF AIR PRESSURE RESULTS IN TIRE WEAR LOST CONTROL OF VEHICLE UNSURE BRAKING REDOING BALANCE ON TIRES AND HOST OF OTHER PROBLEMS SUCH AS WEAR ON SHOCKS AND STRUTS VIBRATING OF CAR CAUSING STRUCTURE PARTS TO COME LOOSE AND ARE FALL OUT OF LINE(HOOD HEADLIGHTS,FRONT BUMPER,FRONT FENDERS FRONT DOORS ECT.)THE CORROSIVE WHEEL ARE SO BAD FROM ... Read more
Incident date: Jun 8, 2011
WHEELS ON CAR ARE SO CORRODED AIR WILL NOT HOLD IN THEM LOST OF AIR PRESSURE RESULTS IN TIRE WEAR LOST CONTROL OF VEHICLE UNSURE BRAKING REDOING BALANCE ON TIRES AND HOST OF OTHER PROBLEMS SUCH AS WEAR ON SHOCKS AND STRUTS VIBRATING OF CAR CAUSING STRUCTURE PARTS TO COME LOOSE AND ARE FALL OUT OF LINE(HOOD HEADLIGHTS,FRONT BUMPER,FRONT FENDERS FRONT DOORS ECT.)THE CORROSIVE WHEEL ARE SO BAD FROM ... Read more
Incident date: Jun 8, 2011
WHEELS ON CAR ARE SO CORRODED AIR WILL NOT HOLD IN THEM LOST OF AIR PRESSURE RESULTS IN TIRE WEAR LOST CONTROL OF VEHICLE UNSURE BRAKING REDOING BALANCE ON TIRES AND HOST OF OTHER PROBLEMS SUCH AS WEAR ON SHOCKS AND STRUTS VIBRATING OF CAR CAUSING STRUCTURE PARTS TO COME LOOSE AND ARE FALL OUT OF LINE(HOOD HEADLIGHTS,FRONT BUMPER,FRONT FENDERS FRONT DOORS ECT.)THE CORROSIVE WHEEL ARE SO BAD FROM ... Read more
Incident date: Jun 8, 2011
WHEELS ON CAR ARE SO CORRODED AIR WILL NOT HOLD IN THEM LOST OF AIR PRESSURE RESULTS IN TIRE WEAR LOST CONTROL OF VEHICLE UNSURE BRAKING REDOING BALANCE ON TIRES AND HOST OF OTHER PROBLEMS SUCH AS WEAR ON SHOCKS AND STRUTS VIBRATING OF CAR CAUSING STRUCTURE PARTS TO COME LOOSE AND ARE FALL OUT OF LINE(HOOD HEADLIGHTS,FRONT BUMPER,FRONT FENDERS FRONT DOORS ECT.)THE CORROSIVE WHEEL ARE SO BAD FROM ... Read more
Incident date: Jan 3, 2012
TL* THE CONTACT OWNS 2003 LINCOLN AVIATOR. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THE CONTACT WAS INFORMED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE M... Read more
Incident date: Jun 6, 2006
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP AT A RED LIGHT, THE BRAKES FAILED. THE CONTACT STATED THAT HE WAS ABLE TO STOP THE VEHICLE BY DOWN SHIFTING AND SHUTTING OFF THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VE... Read more
Incident date: Jun 1, 2012
TL* THE CONTACT OWNS A 2004 LINCOLN AVIATOR. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED WHILE TRYING TO SHIFT INTO REVERSE. THE CONTACT STATED THAT SHE DEPRESSED THE BRAKE PEDAL AND TRIED TO CHANGE GEARS BUT THE VEHICLE WOULD NOT RESPOND. SHE THEN ATTEMPTED TO REMOVE THE KEY FROM THE IGNITION BUT THE KEY COULD NOT BE REMOVED. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION AND THE CONTACT... Read more
Incident date: May 12, 2012
BACKED CROOKEDLY INTO PARKING SLOT IN PUBLIC PARKING LOT. TRIED TO STRAIGHTEN CAR IN SLOT BY SLOWLY MOVING FORWARD. CAR ON ITS OWN LURCHED AHEAD AT HIGH RATE OF SPEED; BRAKES HAD LITTLE EFFECT AND I STRUCK A PARKED CAR. SOMEHOW SHIFTED INTO REVERSE AND CAR ON ITS OWN GAINED FEROCIOUS SPEED TRAVELING BACKWARDS. THIS FORWARD, THEN BACKWARD PATTERN CONTINUED ON ITS OWN WHILE I STRUGGLED TO CONTROL TH... Read more
Crash
Incident date: May 12, 2012
BACKED CROOKEDLY INTO PARKING SLOT IN PUBLIC PARKING LOT. TRIED TO STRAIGHTEN CAR IN SLOT BY SLOWLY MOVING FORWARD. CAR ON ITS OWN LURCHED AHEAD AT HIGH RATE OF SPEED; BRAKES HAD LITTLE EFFECT AND I STRUCK A PARKED CAR. SOMEHOW SHIFTED INTO REVERSE AND CAR ON ITS OWN GAINED FEROCIOUS SPEED TRAVELING BACKWARDS. THIS FORWARD, THEN BACKWARD PATTERN CONTINUED ON ITS OWN WHILE I STRUGGLED TO CONTROL TH... Read more
Crash
Incident date: May 12, 2012
BACKED CROOKEDLY INTO PARKING SLOT IN PUBLIC PARKING LOT. TRIED TO STRAIGHTEN CAR IN SLOT BY SLOWLY MOVING FORWARD. CAR ON ITS OWN LURCHED AHEAD AT HIGH RATE OF SPEED; BRAKES HAD LITTLE EFFECT AND I STRUCK A PARKED CAR. SOMEHOW SHIFTED INTO REVERSE AND CAR ON ITS OWN GAINED FEROCIOUS SPEED TRAVELING BACKWARDS. THIS FORWARD, THEN BACKWARD PATTERN CONTINUED ON ITS OWN WHILE I STRUGGLED TO CONTROL TH... Read more
Crash
Incident date: Oct 26, 2011
2006 LINCOLN TOWNCAR, PROBLEM DIAGNOSIS WAS LEFT FRONT SEAT TENSIONER *BF THE CONSUMER WAS TOLD BY DEALERSHIP THAT THE PROBLEM WAS THE LEFT FRONT SEAT BELT TENSIONER AND THAT THE AIRBAG WOULD NOT WORK WITH THE SEAT BELT UPDATED 6/7/12 *SD UPDATED 07/13/12*LJ
Incident date: Oct 26, 2011
2006 LINCOLN TOWNCAR, PROBLEM DIAGNOSIS WAS LEFT FRONT SEAT TENSIONER *BF THE CONSUMER WAS TOLD BY DEALERSHIP THAT THE PROBLEM WAS THE LEFT FRONT SEAT BELT TENSIONER AND THAT THE AIRBAG WOULD NOT WORK WITH THE SEAT BELT UPDATED 6/7/12 *SD UPDATED 07/13/12*LJ
Incident date: May 6, 2012
IN A FRONTAL ACCIDENT A FLAME APPEARED AS THE AIRBAG DEPLOYED CAUSING BURNS TO RIGHT THUMB, INDEX FINGER AND LOVER RIGHT THIGH. OWNERS MANUAL HAS NOT MENTION OF BEING BURNT BY THE COMBUSTION. *TR
Crash
1 injured
Incident date: Aug 2, 2011
WHILE LEAVING WORK FOR THE DAY I NOTICED I HAD A FLAT TIRE. I'VE HAD SEVERAL SINCE PURCHASING THIS VEHICLE IN JANUARY 2010. I SPENT $800.00 PURCHASING NEW TIRES AND I HAVE GOTTEN SEVERAL FLAT TIRES AFTER THIS.I WAS TOLD BY THE PLACE WHO SOLD ME THE TIRES THAT MY RIMS WERE CORRODED AND THAT THIS WAS COMMON WITH THIS MAKE AND MODEL. I'VE GOTTEN 2 FLAT TIRES SINCE AND I'VE SPENT $200.00 MORE DOLLARS ... Read more
Incident date: Jun 1, 2011
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. THE CONTACT WAS DRIVING 65 MPH WHEN THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER CONFIRMED THERE WAS AN ENGINE MISFIRE. THE MANUFACTURER WAS CONTACTED AND THE VEHICLE WAS REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 54,000 AND THE CURRENT MILEAGE WAS 75,000.
Incident date: Apr 26, 2012
TL* THE CONTACT OWNS A 2012 LINCOLN MKX. THE CONTACT STATED THAT WHEN REFUELING THE VEHICLE, THE FUEL TANK COULD NOT BE FILLED TO CAPACITY. THERE WAS NO INDICATION OF A FUEL LEAK OR ANY ISSUES WITH THE FUEL LINES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURE WAS CONTACTED AND ADVISED THE CONTACT THAT THE ISSUE WAS NORMAL FOR THE VEHICLE. THERE WERE NO REPAIRS... Read more
Incident date: May 20, 2012
I PARKED THE CAR AT A SHOPPING CENTER GARAGE IN TYSONS CORNER VA, TURNED THE CAR OFF AND REMOVED THE KEY. AS I WAS WALKING AWAY FROM THE CAR, I HEARD THIS NOISE SOUNDING LIKE THE FAN STILL RUNNING. AS I RETURNED TO THE CAR AND LISTENED CLOSER, I REALIZED THAT IT WAS THE ENGINE MOTOR STILL RUNNING. I GOT BACK IN THE CAR AND PLACED THE KEY AND ATTEMPTED TO START THE CAR AND COULD NOT. I TURNED T... Read more
Incident date: May 11, 2012
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR EQUIPPED WITH MICHELIN ENERGY LX4 TIRES, SIZE P225/60/R17. THE CONTACT STATED THAT THE FRONT DRIVER'S TIRE AND BOTH REAR TIRES HAD DRY ROTTED. THE CONTACT STATED THAT THE TIRES HAD BEEN INSTALLED ON THE VEHICLE FOR TWO YEARS. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THE TIRES WERE NOT COVERED BY WARRANTY OR RECALL FOR DRY ROTTING. T... Read more
Incident date: Dec 7, 2007
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR SIGNATURE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, HE ATTEMPTED TO APPLY THE BRAKES AND HIS FOOT ACCIDENTALLY DEPRESSED THE ACCELERATOR PEDAL AS WELL. THE VEHICLE LUNGED FORWARD AS A RESULT. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THEY WERE UNABLE TO ASSIST HIM SINCE THEY WERE NOT ABLE TO ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTUR... Read more
Crash
Incident date: Dec 7, 2007
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR SIGNATURE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, HE ATTEMPTED TO APPLY THE BRAKES AND HIS FOOT ACCIDENTALLY DEPRESSED THE ACCELERATOR PEDAL AS WELL. THE VEHICLE LUNGED FORWARD AS A RESULT. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THEY WERE UNABLE TO ASSIST HIM SINCE THEY WERE NOT ABLE TO ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTUR... Read more
Crash
Incident date: May 16, 2012
TLTHE CONTACT OWNS A 2003 LINCOLN AVIATOR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS UNEXPECTEDLY DEPLOYED WITHOUT IMPACT TO THE VEHICLE. THE CONTACT AND A PASSENGER SEATED IN THE FRONT PASSENGER SEAT SUSTAINED MINOR INJURIES TO THE HEAD AND NECK. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHERE THE VEHICLE WAS CURRENTLY BEING D... Read more
2 injured
Incident date: Jul 1, 2009
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE VEHICLE ACCELERATED ABNORMALLY AT RANDOM INTERVALS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND THE CONTACT WAS ADVISED THAT THE FAILURE WAS CAUSED BY DRIVER ERROR. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 70,000.
Incident date: Mar 14, 2012
THE PASSIVE RESTRAINT INDICATOR LIGHT (SHOWS AN AIRBAG AND SEATBELT), ALSO CALLED SEATBELT RETRACTOR, CAME ON AND REMAINED ON WITH AN AUDIBLE ALARM (5 BEEPS, 5 TIMES) REPEATING EVERY 30 MINUTES. THE PROBLEM DIAGNOSIS WAS FOR THE RIGHT FRONT SEAT BELT PRETENSIONER (PASSENGER SIDE). A LINCOLN DEALER SERVICE EMPLOYEE SAID THE AIRBAG WILL NOT WORK WITH THIS PROBLEM. AT ANOTHER LINCOLN DEALERSHI... Read more
Incident date: Mar 14, 2012
THE PASSIVE RESTRAINT INDICATOR LIGHT (SHOWS AN AIRBAG AND SEATBELT), ALSO CALLED SEATBELT RETRACTOR, CAME ON AND REMAINED ON WITH AN AUDIBLE ALARM (5 BEEPS, 5 TIMES) REPEATING EVERY 30 MINUTES. THE PROBLEM DIAGNOSIS WAS FOR THE RIGHT FRONT SEAT BELT PRETENSIONER (PASSENGER SIDE). A LINCOLN DEALER SERVICE EMPLOYEE SAID THE AIRBAG WILL NOT WORK WITH THIS PROBLEM. AT ANOTHER LINCOLN DEALERSHI... Read more
Incident date: Mar 14, 2012
THE PASSIVE RESTRAINT INDICATOR LIGHT (SHOWS AN AIRBAG AND SEATBELT), ALSO CALLED SEATBELT RETRACTOR, CAME ON AND REMAINED ON WITH AN AUDIBLE ALARM (5 BEEPS, 5 TIMES) REPEATING EVERY 30 MINUTES. THE PROBLEM DIAGNOSIS WAS FOR THE RIGHT FRONT SEAT BELT PRETENSIONER (PASSENGER SIDE). A LINCOLN DEALER SERVICE EMPLOYEE SAID THE AIRBAG WILL NOT WORK WITH THIS PROBLEM. AT ANOTHER LINCOLN DEALERSHI... Read more
Incident date: May 10, 2012
TL* THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT STATED THAT THE DRIVER SIDE LOW BEAM HEADLIGHT FAILED. AFTER INSPECTING THE VEHICLE HE REALIZED THAT THE WIRING HARNESS WAS MELTED. THE VEHICLE WAS TAKEN TO THE DEALER WHO VERIFIED THE FAILURE AND ADVISED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND ... Read more
Incident date: May 7, 2012
TL* THE CONTACT OWNS A 2010 LINCOLN TOWN CAR. THE CONTACT WAS DRIVING 65 MPH WHEN THE DRIVER'S SEAT WIRING FAILED AND CAUSED THE SEAT TO MOVE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS ADVISED THAT THE MALFUNCTION OCCURRED DUE TO A BEVERAGE UNDER THE SEAT SPILLING ONTO THE WIRES. THE VEHICLE WAS REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 102,754.
Incident date: Mar 17, 2012
PURCHASE VEHICLE MARCH 17TH 2012 AND AS OF MAY 08 2012 WE STILL DO NOT HAVE A REGISTRATION FOR OUR VEHICLE. I CALLED THE DMV TODAY (5/08/12) AND THEY HAVE NO PAPERWORK FOR THIS VEHICLE. *TR
Incident date: May 2, 2012
ON AT LEAST 5 DIFFERENT OCCASIONS AT HIGHWAY SPEEDS AND TRYING TO PASS, CAR HAS LOST ALL POWER AND THE WRENCH INDICATOR HAS APPEARED ON THE DASH, AT THAT TIME CAR LOOSES ALL POWER AND THE ONLY CHOICE IS TO PULL OVER AND SHUT CAR DOWN , WHICH DOES NOT ALWAYS WORK WHILE YOU ARE IN TRAFFIC ON A THREE LANE HIGHWAY WITH OUT YOU GETTING KILLED OR INJURED BY OTHER DRIVERS. I HAVE CONTACTED OUR LOCAL FORD... Read more
Incident date: Apr 8, 2012
WE DROPPED MY 2007 FORD LINCOLN MKX OFF AT INTERSTATE FORD, 125 ALEXANDERSVILLE ROAD, MIAMISBURG, OH ON 8 APR 2012 FOR A WARRANTY REPAIR (PTU). AT FIRST, THEY TOLD ME IT WOULD ONLY BE A COUPLE OF DAYS, THEN THEY SAID THAT THE PART SHOULD BE IN ON 13 APRIL. THEN THEY SAID THAT IT SHOULD BE IN ON 27 APR BUT THAT THEY WEREN'T SURE IF IT WAS BEING RELEASED. I CALLED THIS MORNING AND THE PART STILL ... Read more
Incident date: May 16, 2002
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHEN ATTEMPTING TO BRAKE, HIS FOOT WOULD SPORADICALLY SLIP OFF THE BRAKE PEDAL AND ONTO THE ACCELERATOR PEDAL. THE VEHICLE WAS NOT DIAGNOSED OR SERVICED. THE CURRENT AND FAILURE MILEAGES WERE 20,000.
Incident date: May 14, 2008
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHEN ATTEMPTING TO BRAKE, HIS FOOT WOULD SPORADICALLY SLIP OFF THE BRAKE PEDAL AND ONTO THE ACCELERATOR PEDAL. THE VEHICLE WAS NOT DIAGNOSED OR SERVICED. THE CURRENT AND FAILURE MILEAGES WERE 20,000. UPDATED 06/05/12*LJ WHEN USING THE BREAK PEDAL THE FOOT ALSO TOUCHES THE GAS PEDAL. ALSO, WHILE STOPPING THE CAR SUDDENLY SURGES... Read more
Incident date: May 27, 2011
HEADLIGHTS DO NOT ILLUMINATE VIEW OF THE ROAD WHILE DRIVING AT NIGHT. MOST OF THE TIME I CANNOT EVEN TELL IF MY HEADLIGHTS ARE ACTUALLY ON WHEN I TURN THE HEADLIGHT SWITCH. I AM FORCED TO USE MY BRIGHTS JUST TO SEE THE ROAD IN ORDER TO DRIVE SAFELY, BUT THIS IMPAIRS THE VIEW FOR ON COMING TRAFFIC. IN ADDITION, CONVERSION KITS AND LABOR ARE EXPENSIVE, AND I SHOULD NOT BE SUBJECT TO PAY FOR AN AFTER... Read more
Incident date: May 27, 2011
HEADLIGHTS DO NOT ILLUMINATE VIEW OF THE ROAD WHILE DRIVING AT NIGHT. MOST OF THE TIME I CANNOT EVEN TELL IF MY HEADLIGHTS ARE ACTUALLY ON WHEN I TURN THE HEADLIGHT SWITCH. I AM FORCED TO USE MY BRIGHTS JUST TO SEE THE ROAD IN ORDER TO DRIVE SAFELY, BUT THIS IMPAIRS THE VIEW FOR ON COMING TRAFFIC. IN ADDITION, CONVERSION KITS AND LABOR ARE EXPENSIVE, AND I SHOULD NOT BE SUBJECT TO PAY FOR AN AFTER... Read more
Incident date: May 27, 2011
HEADLIGHTS DO NOT ILLUMINATE VIEW OF THE ROAD WHILE DRIVING AT NIGHT. MOST OF THE TIME I CANNOT EVEN TELL IF MY HEADLIGHTS ARE ACTUALLY ON WHEN I TURN THE HEADLIGHT SWITCH. I AM FORCED TO USE MY BRIGHTS JUST TO SEE THE ROAD IN ORDER TO DRIVE SAFELY, BUT THIS IMPAIRS THE VIEW FOR ON COMING TRAFFIC. IN ADDITION, CONVERSION KITS AND LABOR ARE EXPENSIVE, AND I SHOULD NOT BE SUBJECT TO PAY FOR AN AFTER... Read more
Incident date: Apr 30, 2012
TL* THE CONTACT OWNS A 2001 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE WINDSHIELD WIPERS WERE CONTINUOUSLY ON AND WOULD NOT SHUT OFF. THE CONTACT STATED THAT HE HAD TO SHUT THE VEHICLE OFF AND BACK ON IN ORDER TO STOP THE WIPERS. THE CONTACT STATED THAT THE FAILURE RECURRED A FEW MOMENTS LATER. THE VEHICLE HAD NOT BEEN TO THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE 150,000.
Incident date: May 1, 2012
TL* THE CONTACT OWNS A 2000 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE ENGINE COMPARTMENT IGNITED IN FLAMES WITHOUT WARNING. THE FIRE DEPARTMENT WAS CONTACTED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS UNKNOWN TO THE CONTACT. THE VIN WAS NOT AVAILABLE. THE FA... Read more
Fire
Incident date: Oct 26, 2011
THE PROBLEM DIAGNOSIS WAS THE LEFT FRONT SEAT BELT TENSIONER. A LINCOLN DEALER SERVICE EMPLOYEE SAID "THE AIR BAG WILL NOT WORK WITH THIS PROBLEM". AT ANOTHER LINCOLN DEALERSHIP A SERVICE EMPLOYEE MENTIONED "THIS HAS BEEN A REAL NIGHTMARE", MANY ARE HAVING THIS SAME PROBLEM. I HEAR THEY HAD TO CHANGE THE MANUFACTURER FOR THE NEW PART. BECAUSE OF THE PART AND INSTALLATION COST, PERHAPS MANY PEOPLE ... Read more
Incident date: Oct 26, 2011
THE PROBLEM DIAGNOSIS WAS THE LEFT FRONT SEAT BELT TENSIONER. A LINCOLN DEALER SERVICE EMPLOYEE SAID "THE AIR BAG WILL NOT WORK WITH THIS PROBLEM". AT ANOTHER LINCOLN DEALERSHIP A SERVICE EMPLOYEE MENTIONED "THIS HAS BEEN A REAL NIGHTMARE", MANY ARE HAVING THIS SAME PROBLEM. I HEAR THEY HAD TO CHANGE THE MANUFACTURER FOR THE NEW PART. BECAUSE OF THE PART AND INSTALLATION COST, PERHAPS MANY PEOPLE ... Read more
LINCOLN
CONTINENTAL
(2000) — VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
May 1, 2012
Incident date: Feb 8, 2012
TL* THE CONTACT OWNS A 2000 LINCOLN CONTINENTAL. THE CONTACT STATED THAT THE ACCELERATOR PEDAL BECAME STUCK AND CAUSED THE VEHICLE TO RAPIDLY ACCELERATE TO 90 MPH. THE CONTACT WAS ATTEMPTING TO EXIT A HIGHWAY OFF-RAMP BUT WAS UNABLE TO SLOW THE SPEED OF THE VEHICLE. THE BRAKES WERE APPLIED BUT THE VEHICLE WAS UNRESPONSIVE AND CRASHED INTO A TREE. THE CONTACT DID NOT RECALL THE DETAILS OF THE CRASH... Read more
Crash
1 injured
Incident date: Apr 17, 2012
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT AS SHE STARTED THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THE SEAT ASSEMBLY WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 117,000 AND THE CURRENT MILEAGE WAS... Read more