Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Jul 10, 2013
CPSC: I1370188A. 2011 LINCOLN MKT. CONSUMER STATED THE REAR DOOR LOCKS DO NOT ALLOW THE DOORS TO BE OPENED BY THE PASSENGERS UNLESS THE DRIVER UNLOCKS THE DOORS BY PUSHING THE REAR DOOR RELEASE. *LN
LINCOLN
MKZ
(2013) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Jul 30, 2013
Incident date: Jul 2, 2013
2013 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO A PROBLEM WITH THE VEHICLE ELECTRIC PARKING BRAKE SYSTEM. *SMD THE CONSUMER STATED THE DAY HE AND HIS WIFE PICKED UP THE VEHICLE, THERE WAS A MESSAGE ON THE INSTRUMENT CLUSTER THAT READ PARK BRAKE LIMITED FUNCTION SERVICE REQUIRED. THE CONSUMER WAS INFORMED THERE WAS NOTHING WRONG AND THE MESSAGE WOULD RECYCLE AND WOULD NOT APPEAR AFTER A DAY OR S... Read more
Incident date: Jul 2, 2013
2013 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO A PROBLEM WITH THE VEHICLE ELECTRIC PARKING BRAKE SYSTEM. *SMD THE CONSUMER STATED THE DAY HE AND HIS WIFE PICKED UP THE VEHICLE, THERE WAS A MESSAGE ON THE INSTRUMENT CLUSTER THAT READ PARK BRAKE LIMITED FUNCTION SERVICE REQUIRED. THE CONSUMER WAS INFORMED THERE WAS NOTHING WRONG AND THE MESSAGE WOULD RECYCLE AND WOULD NOT APPEAR AFTER A DAY OR S... Read more
Incident date: Jul 9, 2013
TL* THE CONTACT OWNS 2004 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE FRONT SUSPENSION FAILED AND CAUSED THE FRONT END TO REST ON THE TIRES. THE VEHICLE WAS TAKEN TO THE MECHANIC FOR INSPECTION, WHO ADVISED THE CONTACT THAT THE FRONT SUSPENSION SENSOR FAILED. THE VEHICLE WAS THEN TAKEN TO THE DEALER FOR REPAIR, WHO REPLACED THE FRONT SUSPENSION SENSOR HOWEVER, THE FAILURE RECURRED WHILE THE CON... Read more
Incident date: Jul 18, 2013
TL- THE CONTACT OWNS A 2004 LINCOLN LS. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THE VEHICLE BEGAN TO SHAKE VIOLENTLY, THE ECT ENGINE FAIL SAFE MODE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE THROTTLE BODY WOULD NEED TO BE REPLACED, AND THE TCM WOULD NEED TO BE REPROGRAMMED. THE VEHICLE WAS... Read more
Incident date: Jun 2, 2013
TRIED TO TAP THE BRAKES TO TAKE THE CRUISE CONTROL OFF AND IT WOULDN'T DISENGAGE. TAPPED HARDER AND THEN STOMPED ON THE BRAKE TO RELEASE IT AND STOP FROM HITTING THE CAR IN FRONT OF ME. AFTER THAT, IT WAS VERY HARD TO MAKE THE BRAKES WORK. TOOK IT A FORD DEALER WHILE IT WAS STILL UNDER WARRANTY AND THEY CLAIMED THEY COULDN'T DUPLICATE IT. FINALLY TOOK IT TO A LINCOLN DEALER AFTER THE 50K MILE WARR... Read more
Incident date: Jun 2, 2013
TRIED TO TAP THE BRAKES TO TAKE THE CRUISE CONTROL OFF AND IT WOULDN'T DISENGAGE. TAPPED HARDER AND THEN STOMPED ON THE BRAKE TO RELEASE IT AND STOP FROM HITTING THE CAR IN FRONT OF ME. AFTER THAT, IT WAS VERY HARD TO MAKE THE BRAKES WORK. TOOK IT A FORD DEALER WHILE IT WAS STILL UNDER WARRANTY AND THEY CLAIMED THEY COULDN'T DUPLICATE IT. FINALLY TOOK IT TO A LINCOLN DEALER AFTER THE 50K MILE WARR... Read more
Incident date: Mar 1, 2013
BRAKE PEDAL INVARIABLY COLLAPSES COMPLETELY TO FLOOR WHEN THEY ARE DEPRESSED CAUSING THE BRAKES TO NOT PROPERLY FUNCTION. THIS TYPICALLY OCCURS UPON STARTUP, WHEN THE BRAKE PEDAL IS DEPRESSED IN ORDER TO MOVE THE GEAR SELECTOR. I HAVE EXPERIENCED THIS PROBLEM OVER THE COURSE OF SEVERAL MONTHS. OTHER OPERATORS OF THE VEHICLES HAVE NOTICED A CLICKING OR POPPING SENSATION THAT COULD BE FELT BY THE... Read more
Incident date: Jul 1, 2013
CARS STALLS WHILE DRIVING AT HIGH SPEED ON HIGHWAY OR SIDE STREET. *TR
Incident date: Jul 14, 2013
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER STATED THAT THE SEAT BELT RETRACTOR FAILED AND CAUSED THE FAILURE TO OCCUR AND THE SEAT BELT WOULD NOT PROTECT THEM IN A CRASH NOR WOULD THE AIR BAG DEPLOY. THE FAILURE AND CURRENT MILEAGE WAS 48,500. *TR
Incident date: Jul 14, 2013
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER STATED THAT THE SEAT BELT RETRACTOR FAILED AND CAUSED THE FAILURE TO OCCUR AND THE SEAT BELT WOULD NOT PROTECT THEM IN A CRASH NOR WOULD THE AIR BAG DEPLOY. THE FAILURE AND CURRENT MILEAGE WAS 48,500. *TR
Incident date: Jul 18, 2013
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT WHILE PARKED, SHE NOTICED A GASOLINE FUEL ODOR. THE CONTACT INSPECTED THE VEHICLE AND FOUND FUEL LEAKING FROM THE FUEL TANK. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE FUEL TANK FAILED AT THE SEAM AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WA... Read more
Incident date: Jun 17, 2013
4 INCHES OF RAINWATER IN THE REAR PASSENGER FLOOR. VIA THE NET THIS IS A COMMON PROBLEM WITH ALL DIVISIONS OF FORD'S LUXURY CARS 1998 TO 2007. YOUTUBE HAS SEVERAL HOW TO VIDEOS WITH 5,000 TO 15,000 HITS (KEYWORDS: LINCOLN TOWN CAR WATER LEAK). THE SHEER NUMBER OF VIDEO HITS GIVES INSIGHT TO HOW VAST THIS PROBLEM IS. THE GASKET THAT FORD MAKES FOR THESE CARS DETERIORATES. THE LEAK STARTS SLOW AND "... Read more
Incident date: Jul 15, 2013
TL* THE CONTACT OWNS A 2005 LINCOLN LS. THE CONTACT WAS DRIVING 15 MPH AND CRASHED INTO ANOTHER VEHICLE DUE TO THE LACK OF VISIBILITY BETWEEN THE PASSENGER'S SIDE WINDOW AND THE WINDSHIELD. THE CONTACT STATED THAT THE INTERIOR DESIGNS WIDTH WAS TOO LARGE AND CAUSED HIM NOT TO NOTICE THE OTHER VEHICLE. THE CONTACT STATED THAT HE SUSTAINED MINOR LACERATIONS TO THE HEAD FROM THE CRASH. A POLICE REPOR... Read more
Crash
1 injured
Incident date: Jul 5, 2013
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED WHILE DRIVING 50 MPH, THE WINDSHIELD WIPER FAILED AND DETACHED FROM THE VEHICLE. THE CONTACT ALSO NOTICED THE FRONT DRIVER SIDE WHEEL WAS MISSING TWO LUG NUTS. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. *TR
Incident date: Jul 5, 2013
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED WHILE DRIVING 50 MPH, THE WINDSHIELD WIPER FAILED AND DETACHED FROM THE VEHICLE. THE CONTACT ALSO NOTICED THE FRONT DRIVER SIDE WHEEL WAS MISSING TWO LUG NUTS. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. *TR
Incident date: Jun 19, 2013
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT WHILE TRAVELING AT UNKNOWN SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE POWER LINE TO THE BATTERY JUNCTION WAS LOOSE. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE... Read more
Incident date: Jul 10, 2013
WHEN ENGINE STARTED VEHICLE WILL NOT SHIFT OUT OF PARK BUT WILL START IN NEUTRAL THEN WILL SHIFT TO OTHER GEARS. *TR
Incident date: Jun 28, 2013
TL* THE CONTACT OWNS A 2004 LINCOLN LS. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC STOP, THE VEHICLE WOULD NOT RESPOND. THE RPM READING INCREASED AND THE VEHICLE PROCEEDED TO LUNGE FORWARD. THE WRENCH WARNING ICON WAS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE ... Read more
Incident date: Sep 1, 2012
DRIVING TO WORK. GOING 45-50 MPH, A DOG RUNS IN FRONT OF ME, AND SWERVED AND HIT A TREE. THE AIRBAGS DID NOT DEPLOY, RESULTING IN SERIOUS INJURIES. TRYING TO FIND AN ATTORNEY TAKE THE CASE. *TR
Crash
1 injured
Incident date: Sep 1, 2012
DRIVING TO WORK. GOING 45-50 MPH, A DOG RUNS IN FRONT OF ME, AND SWERVED AND HIT A TREE. THE AIRBAGS DID NOT DEPLOY, RESULTING IN SERIOUS INJURIES. TRYING TO FIND AN ATTORNEY TAKE THE CASE. *TR
Crash
1 injured
Incident date: Jul 2, 2013
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE DRIVER SIDE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 62,757.
Incident date: Sep 11, 2012
WHILE DRIVING MY VEHICLE I APPLIED THE BRAKES. THE BRAKE PEDAL BECAME VERY STIFF AND THE VEHICLE WAS NOT SLOWING DOWN. I STEPPED HARDER ON THE BRAKE PEDAL AND THE VEHICLE FINALLY SLOWED DOWN AND CAME TO A COMPLETE STOP. I PULLED OVER THE SIDE OF THE ROAD AND WHEN I PRESSED ON THE BRAKE PEDAL IT WENT TO THE FLOOR SLOWLY AND A HIGH PITCHED SOUND CAME FROM THE ENGINE COMPARTMENT. I TURNED THE ENG... Read more
Incident date: Sep 27, 2012
2 OCCASIONS WHERE BALL JOINT SNAPPED AND VEHICLE WAS MOVING AND FELL TO GROUND .WHILE MY CHILD WAS INSIDE . MAJOR ELECTRICAL ISSUES SUCH AS: ODOMETER FLASHES CONSTANTLY AND GAS GAGE WACKED OUT EVER SINCE VEHICLE FELL TO GROUND EVERY THING WAS WORKING PROPERLY BEFORE AND ON THE FIRST INCIDENT IS WHEN IT STARTED AND CONTINUES TO GET WORSE. SUSPENSION AND STEERING : ALSO SINCE CAR FELL TO GROUND... Read more
Crash
Incident date: Sep 27, 2012
2 OCCASIONS WHERE BALL JOINT SNAPPED AND VEHICLE WAS MOVING AND FELL TO GROUND .WHILE MY CHILD WAS INSIDE . MAJOR ELECTRICAL ISSUES SUCH AS: ODOMETER FLASHES CONSTANTLY AND GAS GAGE WACKED OUT EVER SINCE VEHICLE FELL TO GROUND EVERY THING WAS WORKING PROPERLY BEFORE AND ON THE FIRST INCIDENT IS WHEN IT STARTED AND CONTINUES TO GET WORSE. SUSPENSION AND STEERING : ALSO SINCE CAR FELL TO GROUND... Read more
Crash
Incident date: Sep 27, 2012
2 OCCASIONS WHERE BALL JOINT SNAPPED AND VEHICLE WAS MOVING AND FELL TO GROUND .WHILE MY CHILD WAS INSIDE . MAJOR ELECTRICAL ISSUES SUCH AS: ODOMETER FLASHES CONSTANTLY AND GAS GAGE WACKED OUT EVER SINCE VEHICLE FELL TO GROUND EVERY THING WAS WORKING PROPERLY BEFORE AND ON THE FIRST INCIDENT IS WHEN IT STARTED AND CONTINUES TO GET WORSE. SUSPENSION AND STEERING : ALSO SINCE CAR FELL TO GROUND... Read more
Crash
Incident date: Apr 1, 2012
INITIAL INCIDENT AND FAILURE MILEAGE PROBABLY EARLIER. THE 15-20 STALLS EXPERIENCED HAVE OCCURRED INTERMITTENTLY WHEN STARTING FROM A STOP OR ACCELERATING FROM A STOP SLOWLY. I HAVE TAKEN THE CAR TO THE DEALER AT LEAST FOUR TIMES, BUT THE PROBLEM NEVER MANIFESTED ITSELF DURING THOSE VISITS. I FINALLY CALLED FORD CUSTOMER SERVICE WHEN I HAD THREE STALLS IN ONE DAY IN MID APRIL. FORD CUSTOMER SERVIC... Read more
Incident date: Apr 1, 2012
INITIAL INCIDENT AND FAILURE MILEAGE PROBABLY EARLIER. THE 15-20 STALLS EXPERIENCED HAVE OCCURRED INTERMITTENTLY WHEN STARTING FROM A STOP OR ACCELERATING FROM A STOP SLOWLY. I HAVE TAKEN THE CAR TO THE DEALER AT LEAST FOUR TIMES, BUT THE PROBLEM NEVER MANIFESTED ITSELF DURING THOSE VISITS. I FINALLY CALLED FORD CUSTOMER SERVICE WHEN I HAD THREE STALLS IN ONE DAY IN MID APRIL. FORD CUSTOMER SERVIC... Read more
Incident date: Mar 26, 2013
MARCH OF 2013 WHILE DRIVING ON INTERSTATE HIGHWAY I NOTICE THE STEERING NOT RESPONDING PROPERLY, I DROVE CAREFULLY TO MY DESTINATION IN FLORIDA AND TOOK CAR TO DEALER WHO STATED IT WAS THE STEERING RACK WHICH I HAD THEM REPLACE, CAR WAS RETURNED AND WHILE IT STILL WAS A BIT HARD TO STEER I FIGURED IT WAS A NEW PART AND HAD TO BREAK IN, BACK HOME IN NEW YORK I CALLED THE DEALER IN FLORIDA WHO STATE... Read more
Incident date: Jun 28, 2013
THE CARS CHECK ENGINE LIGHT CAME ON IN 4-20-07 JUST OVER 50,000 MILES. WE WERE TOLD BY FORD TWO CYLINDER HEADS7 &8 HAD ISSUES AND WOULD REQUIRE A $5900.00 O.H. THEY DID OFFER US $1500.00 TOWARDS THE ENGINE. WE LEARNED LATTER, FORD HAD A INTER-OFFICE BULLETIN ABOUT THIS PROBLEM AS DID ALL-DATA. NOW AT 126,00 WE WILL HAVE TO HAVE THE ENGINE OVERHAULED. FORD SHOULD BE MANDATED TO COVER THE FULL CO... Read more
Incident date: May 24, 2013
TL* THE CONTACT OWNS A 2004 LINCOLN LS. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND BEFORE SHIFTING GEARS, THE VEHICLE ACCELERATED WITHOUT MANUAL FORCE, CAUSING THE CONTACT TO HAVE TO USE THE PARKING BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE WAS 86... Read more
Incident date: Jun 27, 2012
TL* THE CONTACT OWNS A 1994 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKES WOULD NOT RESPOND. THE CONTACT HAD TO APPLY EXCESSIVE PRESSURE TO THE BRAKE PEDAL AND PUMP IT REPEATEDLY. ADDITIONALLY, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THERE WAS A REAR BRAKE SE... Read more
Incident date: Jun 27, 2012
TL* THE CONTACT OWNS A 1994 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKES WOULD NOT RESPOND. THE CONTACT HAD TO APPLY EXCESSIVE PRESSURE TO THE BRAKE PEDAL AND PUMP IT REPEATEDLY. ADDITIONALLY, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THERE WAS A REAR BRAKE SE... Read more
Incident date: Jun 10, 2013
I NOTICED OIL ALL OVER THE REAR PASSENGER TIRE AND AFTER CHECKING, I FOUND THAT IT WAS THE REAR AXLE LEAKING. I WENT ONLINE AND FOUND THAT A RECALL HAD BEEN ISSUED BECAUSE IT WAS A DEFECT AND SOMETIMES THE WHEEL WOULD EVEN FALL OFF. I CHECKED WITH THE LINCOLN WEB SITE AND MAGICALLY MY VIN IS NOT INCLUDED. IT SEEMS A LOT OF PEOPLE "OUTSIDE" OF THE RECALLED VEHICLES ARE HAVING THE SAME ISSUE. PLEASE... Read more
Incident date: Sep 14, 2007
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE ENGINE FAILED TO OPERATE ONCE THE IGNITION WAS STARTED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE BATTERY WAS REPLACED. THE FAILURE RECURRED THREE TIMES WITH THE REPLACEMENT OF THE BATTERY EACH TIME. IN ADDITION, THE FRONT DRIVER'S SIDE INFERIOR POWER DOOR LOCK FAILED TO UNLOCK. THE CONTACT HAD TO EXIT THE VEHICLE F... Read more
Incident date: Sep 14, 2007
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE ENGINE FAILED TO OPERATE ONCE THE IGNITION WAS STARTED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE BATTERY WAS REPLACED. THE FAILURE RECURRED THREE TIMES WITH THE REPLACEMENT OF THE BATTERY EACH TIME. IN ADDITION, THE FRONT DRIVER'S SIDE INFERIOR POWER DOOR LOCK FAILED TO UNLOCK. THE CONTACT HAD TO EXIT THE VEHICLE F... Read more
Incident date: Sep 14, 2007
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE ENGINE FAILED TO OPERATE ONCE THE IGNITION WAS STARTED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE BATTERY WAS REPLACED. THE FAILURE RECURRED THREE TIMES WITH THE REPLACEMENT OF THE BATTERY EACH TIME. IN ADDITION, THE FRONT DRIVER'S SIDE INFERIOR POWER DOOR LOCK FAILED TO UNLOCK. THE CONTACT HAD TO EXIT THE VEHICLE F... Read more
Incident date: Sep 14, 2007
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE ENGINE FAILED TO OPERATE ONCE THE IGNITION WAS STARTED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE BATTERY WAS REPLACED. THE FAILURE RECURRED THREE TIMES WITH THE REPLACEMENT OF THE BATTERY EACH TIME. IN ADDITION, THE FRONT DRIVER'S SIDE INFERIOR POWER DOOR LOCK FAILED TO UNLOCK. THE CONTACT HAD TO EXIT THE VEHICLE F... Read more
Incident date: Jun 18, 2013
WE HAVE BEEN HAVING ONGOING ISSUES OVER THE PAST 6 MONTHS, AT LEAST. THE CAR HAS BEEN IN TO THE DEALER 3 TIMES FOR SAME THING. SOME OF THE ISSUES I HAVE READ REGARDING THE F150 ARE THE ISSUES I AM HAVING WITH MY 2010 LINCOLN MKS. DRIVING HIGHWAY, CRUISE WILL FALL OFF, YOU FEEL IT SOMEWHAT JERK OFF. CRUISING LATER AND IT FALLS OFF AGAIN, THEN YOU CANNOT DETERMINE IF IT WILL CONTINUE RUNNING OR DI... Read more
Incident date: Apr 17, 2013
VEHICLE BEGAN TO OVER HEAT.ONCE IT GOT HOT, THE POWER OF CAR IS,WAS LOST. AFTER HAPPENING A FEW TIMES,I FOUND A VERY SMALL [PIN SIZE] HOLE IN THE THERMASTATE RECIEVING UNIT.THIS IS A PART OF THE MANIFOLD IT SELF. ALL ATTEMPS TO REPAIR THIS PROBLEM HAS FAILED.! TRYING TO FIX THIS PROVED IMPOSSIBLE.THIS PART IS IN FACT MADE OF SOME TYPE OF PLASTIC.AS IT HEATS UP THE PLASTIC EXSPANDS, AND RE-OPENS TH... Read more
Incident date: Jun 15, 2013
VEHICLE STOPPED RECEIVING TRAFFIC INFO ON NAVIGATION SCREEN. ALL OTHER DATA RECEIVED VIA "SYNC" SYSTEM FROM SIRIUS OPERATING CORRECTLY. DEALER REPLACED COMPUTER MODULE THEY IDENTIFIED AS CONTROLLING THIS FUNCTION. NO CHANGE IN CONDITION. PROBLEM ESCALATED TO FORD TECH PEOPLE. A MONTH AGO, THE RADIO FUNCTIONS FAILED. IT REQUIRED A SYSTEM UPGRADE. *TR
Incident date: Jun 17, 2013
TL* THE CONTACT OWNS A 1998 LINCOLN NAVIGATOR. THE CONTACT STATED THAT AFTER ADDING FUEL TO THE VEHICLE SMOKE EMITTED FROM THE ENGINE COMPARTMENT FOLLOWED BY A THERMAL EVENT. THE FAILURE WAS NOT DIAGNOSED NOR WAS IT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. ..UPDATED 07-17-13 *BF THE CONSUMER STATED AFTER PUMPING GAS A STRANGE CLICKING NOISE WAS HEARD ON THE DRIVER'S SIDE. THE DR... Read more
Fire
Incident date: May 12, 2008
WHEN KEY IS INSERTED IN IGNITION, THE SEAT SLAMS FORWARD INTO THE STEERING WHEEL AND THEN REVERSES SLAMMING TO EXTREME BACK POSITION AND THEN REVERSES REPEATING ACTION. AT SAME TIME THE BRAKE AND GAS PEDAL EXTENDS UPWARD AND DOWN. THE FORWARD SEAT MOTION COULD CRUSH A CHEST AGAINST THE STEERING WHEEL, AND THE BACKWARD MOTION COULD BREAK LEGS OF A PERSON SITTING IN THE BACK SEAT. IF THIS OCCURS ... Read more
Incident date: May 12, 2008
WHEN KEY IS INSERTED IN IGNITION, THE SEAT SLAMS FORWARD INTO THE STEERING WHEEL AND THEN REVERSES SLAMMING TO EXTREME BACK POSITION AND THEN REVERSES REPEATING ACTION. AT SAME TIME THE BRAKE AND GAS PEDAL EXTENDS UPWARD AND DOWN. THE FORWARD SEAT MOTION COULD CRUSH A CHEST AGAINST THE STEERING WHEEL, AND THE BACKWARD MOTION COULD BREAK LEGS OF A PERSON SITTING IN THE BACK SEAT. IF THIS OCCURS ... Read more
Incident date: May 12, 2008
WHEN KEY IS INSERTED IN IGNITION, THE SEAT SLAMS FORWARD INTO THE STEERING WHEEL AND THEN REVERSES SLAMMING TO EXTREME BACK POSITION AND THEN REVERSES REPEATING ACTION. AT SAME TIME THE BRAKE AND GAS PEDAL EXTENDS UPWARD AND DOWN. THE FORWARD SEAT MOTION COULD CRUSH A CHEST AGAINST THE STEERING WHEEL, AND THE BACKWARD MOTION COULD BREAK LEGS OF A PERSON SITTING IN THE BACK SEAT. IF THIS OCCURS ... Read more
Incident date: Jan 1, 2012
UNDER MODERATE ACCELERATION IN COLD WEATHER, THE VEHICLE HESITATES CONTINUOUSLY AND REPEATEDLY. 3 TRIPS TO DEALER AND A CALL TO FORD TO RESOLVE ISSUE. THEY REPLACED A FUEL INJECTOR AND PROBLEM WENT AWAY. PROBLEM MAY BE COMING BACK, ABOUT A YEAR LATER. *TR
Incident date: Jan 1, 2012
UNDER MODERATE ACCELERATION IN COLD WEATHER, THE VEHICLE HESITATES CONTINUOUSLY AND REPEATEDLY. 3 TRIPS TO DEALER AND A CALL TO FORD TO RESOLVE ISSUE. THEY REPLACED A FUEL INJECTOR AND PROBLEM WENT AWAY. PROBLEM MAY BE COMING BACK, ABOUT A YEAR LATER. *TR
Incident date: May 14, 2013
TL* THE CONTACT OWNS A 2006 LINCOLN LS. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY ENGAGED INTO SAFE MODE AND LOST ACCELERATION POWER. THE CONTACT STATED THAT ETC SAFE MODE LIGHT ILLUMINATED WHEN THE FAILURE OCCURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE A FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 184,000. *TR
Incident date: Jun 10, 2013
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT THERE WAS A RUMBLING NOISE COMING FROM THE REAR PASSENGER'S SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WERE IT WAS DETERMINED THAT THE REAR WHEEL BEARING SEALS AND AXLE SHAFT NEEDED TO BE REPLACED. THE CONTACT SPOKE WITH THE MANUFACTURER AND REFERENCED NHTSA CAMPAIGN ID NUMBER: 04V328000 (SUSPENSION), BUT WAS TOLD ... Read more
Incident date: Jun 5, 2013
TL* THE CONTACT OWNS A 1995 LINCOLN TOWNCAR. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED IN A RESIDENTIAL GARAGE, IT IGNITED INTO FLAMES. THE VEHICLE WAS UNOCCUPIED. THE FIRE DEPARTMENT ARRIVED TO EXTINGUISH THE FLAMES AND ALSO DETECTED THAT THE FIRE ORIGINATED IN THE AREA OF THE CRUISE CONTROL COMPONENT. THE CONTACT'S GARAGE AND THE VEHICLE WERE DESTROYED. THE VEHICLE REMAINED AT THE CON... Read more
Fire