Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Sep 21, 2013
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, ALL OF THE INSTRUMENT PANEL WARNING INDICATORS BEGAN TO ILLUMINATE CONTINUOUSLY UNTIL THE ENGINE WAS TURNED OFF. IN ADDITION, THE GEAR LEVER FAILED TO SHIFT INTO REVERSE UNTIL AFTER SEVERAL ATTEMPTS WERE MADE BY THE CONTACT. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPA... Read more
Incident date: Sep 21, 2013
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, ALL OF THE INSTRUMENT PANEL WARNING INDICATORS BEGAN TO ILLUMINATE CONTINUOUSLY UNTIL THE ENGINE WAS TURNED OFF. IN ADDITION, THE GEAR LEVER FAILED TO SHIFT INTO REVERSE UNTIL AFTER SEVERAL ATTEMPTS WERE MADE BY THE CONTACT. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPA... Read more
Incident date: Sep 2, 2013
2003 LINCOLN ZEPHYR. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. *SMD THE CONSUMER STATED THE VEHICLE WOULD NOT PICK UP SPEED, WHEN DRIVING UP A HILL. AT TIMES, THE VEHICLE WOULD THEN COAST SEVERAL FEET. THE CONSUMERS HANDWRITING IS ILLEGIBLE.
Incident date: Sep 9, 2011
THIS BRIEF - WILL NEED ADDITIONAL EXPLANATION OF ALL EVIDENCE -- I PURCHASED MKT LINCOLN APPROX 10/2010. I ALSO WAS TOLD BY THEN F&I MGR [XXX] THAT THE FORD EXTENDED WARRANTY IS THE EXACT SAME AND HE DESCRIBED AS THE EXTENSION OF THE FACTORY BUMPER TO BUMPER WARRANTY THAT COMES WITH THE CAR - THE PRICE WAS $1705.00. I ASKED HIM IT IS THE EXACT SAME ? - HE SAID YES. WELL I PURCHASED AND HAVE SINCE... Read more
Incident date: Sep 4, 2013
WHILE I WAS TAKING MY CHILDREN TO SCHOOL, WAS ATTEMPTING TO SLOW DOWN AND COME TO A COMPLETE STOP, I COULD PRESS THE AND MAKE GO DOWN. I HAD TO PRETTY MUCH AS THEY SAY STAND UP ON THE BRAKES. WHILE AT STOP AND STILL APPLYING ALOT OF FORCE TO THE PEDAL THE CAR IS SLOWLY ROLLING. THE LINCOLN SERVICE MANAGER SAID IT WAS THE BRAKE BOOSTER CAUSING THE PROBLEM. BIG SAFETY PROBLEM! *TR
Incident date: Jul 3, 2013
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED WHILE TURNING LEFT, CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE THEN PROCEEDED THROUGH TRAFFIC AND CRASHED INTO ANOTHER VEHICLE THAT WAS TURNING RIGHT BUT THE CONTACT'S VEHICLE DID NOT STOP AND PROCEEDED TO TRAVEL OVER A SIDE WALK. THE CONTACT WAS ABLE TO SHIFT INTO NEUTRAL AN... Read more
Crash
2 injured
LINCOLN
MKZ HYBRID
(2012) - STEERING
Sep 16, 2013
Incident date: Sep 14, 2013
WHILE DRIVING NEAR MY HOME THE POWER STEERING FAILED WITH NO WARNING AND THE SERVICE ADVANCETRAC MESSAGE CAME ON. I HAVE THE CAR EXACTLY 2 YEARS AND HAVE ONLY A LITTLE OVER 11,000 MILES ON IT! THANK GOODNESS I WASN'T ON A HIGHWAY AND I WAS ONLY BLOCKS FROM MY HOME. *TR
LINCOLN
MKZ HYBRID
(2012) - STEERING
Sep 16, 2013
Incident date: Sep 14, 2013
POWER STEERING QUIT WITH NO WARNING AND SERVICE ADVANCETRAC MESSAGE CAME ON. FORD SAYS THE RACK AND PINION STEERING NEEDED TO BE REPLACED. NOW I'M AFRAID TO DRIVE THE CAR, NO CONFIDENCE IN THE QUALITY AND SAFETY. *TR
Incident date: Aug 29, 2013
I WAS PARKED ALMOST PERPENDICULAR TO THE CURB (THAT WAS THE WAY THE PARKING SPOTS WERE SET.) I PUT THE CAR INTO REVERSE AND WAS ABOUT TO BACK OUT WHEN I SAW A CAR IN MY REAR VIEW. I QUICKLY SHIFTED INTO DRIVE AND PUT MY FOOT ON THE BRAKE. THE CAR SUDDENLY ACCELERATED FORWARD ABOUT A FOOT OR MORE BEFORE STRIKING A LAMP POST. THERE WAS EXTENSIVE DAMAGE TO THE RIGHT FRONT HEADLIGHT AS WELL AS THE B... Read more
Crash
Incident date: Aug 29, 2013
I WAS PARKED ALMOST PERPENDICULAR TO THE CURB (THAT WAS THE WAY THE PARKING SPOTS WERE SET.) I PUT THE CAR INTO REVERSE AND WAS ABOUT TO BACK OUT WHEN I SAW A CAR IN MY REAR VIEW. I QUICKLY SHIFTED INTO DRIVE AND PUT MY FOOT ON THE BRAKE. THE CAR SUDDENLY ACCELERATED FORWARD ABOUT A FOOT OR MORE BEFORE STRIKING A LAMP POST. THERE WAS EXTENSIVE DAMAGE TO THE RIGHT FRONT HEADLIGHT AS WELL AS THE B... Read more
Crash
Incident date: Aug 28, 2013
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT WHILE TRAVELING AT UNKNOWN SPEEDS, THE STOP SAFELY NOW WARNING MESSAGE ILLUMINATED AND A GASOLINE ODOR WAS NOTICED. UPON INSPECTION, IT WAS FOUND THAT FUEL WAS LEAKING AT AN ALARMING RATE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS FOUND THAT THE FUEL LINE HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABO... Read more
Incident date: Sep 2, 2013
WHILE DRIVING SAID VEHICLE INTO THE SUN, THE INSTALLED FACTORY CHROME DECORATIVE TRIM SHINES BACK INTO THE DRIVERS EYES MAKING IT VERY HARD TO READ THE CAR INSTRUMENTS, THE TRIM AREA SHINES LIKE DIAMONDS INTO THE DRIVERS EYES EVEN WITH SUNGLASSES ON IN THE ARIZONA SUN, THIS ALSO VERY DISTRACTING. EUROPEAN CARS ARE NOT BUILT WITH THIS DISTRACTION. THE DRIVERS SEAT ( CENTER ) DOES NOT ALIGN WITH... Read more
Incident date: Sep 7, 2013
WHILE DRIVING THE 2013 MKS AT 70 MPH ON A 3 LANE HIGHWAY THE POWER CUT OUT AND THE CAR BEGAN TO DECELERATE. I WAS ABLE TO GUIDE THE CAR FROM FAR LEFT LANE ACROSS 2 ADDITIONAL LANES TO SHOULDER OF THE ROAD WITH NO POWER, WE COASTED. LUCKILY THERE WAS LIGHT TRAFFIC AT THE TIME. THE CAR WOULD NOT RESTART AND A TOW TRUCK WAS CALLED. WHEN OUR SON PICKED US UP ROADSIDE HE CONVEYED THAT THE IDENTICAL ... Read more
Incident date: Sep 8, 2013
WE OWN A 2001 LINCOLN L.S.. WHILE MAKING A RIGHT HAND TURN IN A CURVE LAST NIGHT I HEARD A LOUD CRACKING SOUND COME FROM THE DRIVERS SIDE FRONT SUSPENSION. INSTANTLY THE DRIVERS SIDE FRONT END DROPPED CAUSING ME TO LOSE CONTROL OF THE STEERING. SNATCHED THE STEERING WHEEL HARD TO THE LEFT OUT OF MY HANDS CAUSING ME TO CROSS OPPOSING TRAFFIC INTO A DITCH SLIDING INTO THE FRONT OF A CONCRETE PIPE LE... Read more
Crash
Incident date: Sep 8, 2013
WE OWN A 2001 LINCOLN L.S.. WHILE MAKING A RIGHT HAND TURN IN A CURVE LAST NIGHT I HEARD A LOUD CRACKING SOUND COME FROM THE DRIVERS SIDE FRONT SUSPENSION. INSTANTLY THE DRIVERS SIDE FRONT END DROPPED CAUSING ME TO LOSE CONTROL OF THE STEERING. SNATCHED THE STEERING WHEEL HARD TO THE LEFT OUT OF MY HANDS CAUSING ME TO CROSS OPPOSING TRAFFIC INTO A DITCH SLIDING INTO THE FRONT OF A CONCRETE PIPE LE... Read more
Crash
Incident date: Sep 6, 2013
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REMEDIED UNDER NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE TO COMPLETE THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 3000.
Incident date: Jul 1, 2013
THE VEHICLE START EXPERIENCING A ROAR COMING FROM THE FRONT END. TOOK VEHICLE TO DEALER WHO ADVISED THAT TIRES WERE OUR OF BALANCE AND ALSO NEEDED AN ALIGNMENT. THE ALIGNMENT WAS DONE AND WHEELS BALANCED. DID NOT SOLVE PROBLEM. TOOK BACK TO DEALER WHO STATED WOULD NEED A NEW SET OF TIRES TO CORRECT SITUATION. ADVISED DEALER THAT TIRES WERE ONLY 13 MONTHS OLD THAT I WOULD TAKE TO TIRE STORE WHERE... Read more
Incident date: Jul 1, 2013
THE VEHICLE START EXPERIENCING A ROAR COMING FROM THE FRONT END. TOOK VEHICLE TO DEALER WHO ADVISED THAT TIRES WERE OUR OF BALANCE AND ALSO NEEDED AN ALIGNMENT. THE ALIGNMENT WAS DONE AND WHEELS BALANCED. DID NOT SOLVE PROBLEM. TOOK BACK TO DEALER WHO STATED WOULD NEED A NEW SET OF TIRES TO CORRECT SITUATION. ADVISED DEALER THAT TIRES WERE ONLY 13 MONTHS OLD THAT I WOULD TAKE TO TIRE STORE WHERE... Read more
Incident date: Sep 3, 2013
TL* THE CONTACT OWNS A 2003 LINCOLN AVIATOR. THE CONTACT STATED THAT WHILE ATTEMPTING TO SHIFT INTO REVERSE, THE GEAR LEVER DETACHED UNEXPECTEDLY. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN INFORMED THE CONTACT THAT THE GEAR SHIFT ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 02V313000 ... Read more
Incident date: Aug 20, 2013
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING WHEEL BECAME STUCK WITHOUT ANY WARNING. THE VEHICLE RETURNED TO NORMAL FUNCTION AFTER THE CONTACT PROCEEDED TO DRIVE. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO TWO DIFFERENT INDEPENDENT MECHANICS, WHO BOTH INFORMED THE CONTACT THAT THE LO... Read more
Incident date: Aug 26, 2013
I WAS DRIVING MY DAUGHTER TO SCHOOL WHEN I NOTICED THE INSIDE OF MY CAR STARTED SPARKING NEAR THE DASHBOARD THEN A FEW MINS LATER MY WHEEL LOCKED UP I COULDN'T TURN AND ALMOST CRASHED. I PUT POWER STEERING FLUID IN BUT THAT DIDN'T HELP . ALSO HAD SOMEONE LOOK AT IT AND THEY SAID ITS A PROBLEM WITH THE BEARING UNDERNEATH THE HOOD IS ALSO SPARKING WHEN I START THE CAR. *JS
Fire
Incident date: Aug 26, 2013
I WAS DRIVING MY DAUGHTER TO SCHOOL WHEN I NOTICED THE INSIDE OF MY CAR STARTED SPARKING NEAR THE DASHBOARD THEN A FEW MINS LATER MY WHEEL LOCKED UP I COULDN'T TURN AND ALMOST CRASHED. I PUT POWER STEERING FLUID IN BUT THAT DIDN'T HELP . ALSO HAD SOMEONE LOOK AT IT AND THEY SAID ITS A PROBLEM WITH THE BEARING UNDERNEATH THE HOOD IS ALSO SPARKING WHEN I START THE CAR. *JS
Fire
Incident date: Aug 31, 2013
I WAS DRIVING ON THE FREEWAY WHEN I HEARD A LOUD SOUND LIKE A GUNSHOT AND WHITE SOMKE EVERYWHERE. I TURN TO THE RIGHT WHERE MY COUSIN WAS SITTING AND THINK ITS ONE OF MY TIRES THAT BLEW OUT. SO I PULL OVER TO FIND OUT THAT MY PASSANGER SEAT AIRBAG DEPLOYED FOR NO REASON. MY COUSIN WAS VERY HURT HIS SHOULDER WAS SWOLLEN AND IS IN PAIN DUE TO THE AIRBAG. I ALMOST CRASHED AS WELL. *JS
1 injured
Incident date: Jun 1, 2009
POOR VISIBILITY AT NIGHT DUE TO POOR LOW BEAM HEADLIGHTS. HIGH BEAMS EQUIVALENT TO WHAT LOW BEAMS SHOULD BE. HAVE EVEN REPLACED HEADLIGHTS WITH USED PARTS WITH MORE REFLECTIVE MATERIAL INTACT. HAVE PURCHASE POLISHING KITS FOR LENS. LENS REMAINS YELLOWED AND SCRATCHED, AND LIGHTING DIM DESPITE USE OF SYLVANIA SILVER STAR BULBS. NO NEW HALOGEN LIGHTS AVAILABLE, AND USE PARTS ARE WELL OVER 100 A PIEC... Read more
Incident date: Jun 7, 2013
HI I OWN A 2004 LINCOLN NAVIGATOR FOR 6 MONTHS AFTER THE 3RD MONTH MY AIR SUSPENCION WENT OUT THE FRONT OF MY TRUCK IS SO LOW IT TOUCH THE TIRES WHEN I DRIVE THE TRUCK BOUNCE SO MUCH MY BACK AND HEAD HURTS I HATE TO DRIVE IT BUT IS THE ONLY CAR I HAVE AND NO MONEY TO FIX MY KIDS DONT LIKE TO DRIVE IN IT AND IM SCARE TO TAKE MY 7 MONTH OLD BABY ANY WERE BECAUSE I AM SCARED THAT SHE WILL GET HURT F... Read more
1 injured
Incident date: Aug 22, 2013
I WAS NEARLY STOPPED AT A 4-WAY INTERSECTION, FOOT LIGHTLY ON THE BRAKE, WHEN THE CAR LUNGED FORWARD AND I HEARD A NOISE AS IF I WERE PRESSING THE ACCELERATOR AND GIVING THE CAR GAS. I PRESSED THE BRAKES HARD AND THE CAR SLOWED BUT DID NOT STOP PROMPTLY (AS IF BRAKES WERE NOT WORKING WELL). THIS WAS AN UNEXPLAINED ACCELERATION, AND DANGEROUS. IF THE CAR HAD NOT FINALLY STOPPED, I WOULD HAVE BEEN I... Read more
Incident date: Aug 22, 2013
I WAS NEARLY STOPPED AT A 4-WAY INTERSECTION, FOOT LIGHTLY ON THE BRAKE, WHEN THE CAR LUNGED FORWARD AND I HEARD A NOISE AS IF I WERE PRESSING THE ACCELERATOR AND GIVING THE CAR GAS. I PRESSED THE BRAKES HARD AND THE CAR SLOWED BUT DID NOT STOP PROMPTLY (AS IF BRAKES WERE NOT WORKING WELL). THIS WAS AN UNEXPLAINED ACCELERATION, AND DANGEROUS. IF THE CAR HAD NOT FINALLY STOPPED, I WOULD HAVE BEEN I... Read more
Incident date: Aug 4, 2013
TL* THE CONTACT OWNS A 2001 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE PARKED AND UNOCCUPIED, THE VEHICLE SPONTANEOUSLY COMBUSTED. THE FIRE DEPARTMENT WAS SUMMONED TO EXTINGUISH THE FLAMES. A POLICE REPORT WAS ALSO FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 129,000. *TT
Fire
Incident date: Aug 4, 2013
TL* THE CONTACT OWNS A 2001 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE PARKED AND UNOCCUPIED, THE VEHICLE SPONTANEOUSLY COMBUSTED. THE FIRE DEPARTMENT WAS SUMMONED TO EXTINGUISH THE FLAMES. A POLICE REPORT WAS ALSO FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 129,000. *TT
Fire
Incident date: Aug 1, 2013
I WAS DRIVING MY 2005 LINCOLN TOWN CAR SIGNATURE SERIES APPROXIMATELY TWENTY FIVE MILES PER HOUR. WHEN I APPROACHED A STOP SIGN THAT ANOTHER DRIVER WAS ALREADY STOPPED AT, MY BRAKES COMPLETELY FAILED, WITH THE PEDAL GOING ALL THE WAY TO THE FLOOR, CAUSING ME TO HIT THE BACK OF THE OTHER PERSON'S VEHICLE. I THEN THREW MY CAR INTO PARK TO SPEAK WITH THE DRIVER OF THE OTHER VEHICLE. THE BRAKES SEEMED... Read more
Crash
Incident date: Jul 12, 2011
AIR BAG WARNING LIGHT CAME ON. TOOK TO DEALER AND THEY DIAGNOSED FAILURE OF THE DRIVER SEAT BELT PRETENSIONER AND REPLACED AT A COST OF $628. THIRTY DAYS LATER, AUGUST 13, AIR BAG WARNING LIGHT CAME ON AGAIN. TOOK TO DEALER AND THIS TIME I WAS TOLD THE PASSENGER SIDE SEAT BELT PRETENSIONER WAS FAULTY AND REPLACED AT A COST OF $764. IT WOULD SEEM THAT A SAFETY REQUIREMENT SUCH AS THESE SHOULD LAST ... Read more
Incident date: Jul 12, 2011
AIR BAG WARNING LIGHT CAME ON. TOOK TO DEALER AND THEY DIAGNOSED FAILURE OF THE DRIVER SEAT BELT PRETENSIONER AND REPLACED AT A COST OF $628. THIRTY DAYS LATER, AUGUST 13, AIR BAG WARNING LIGHT CAME ON AGAIN. TOOK TO DEALER AND THIS TIME I WAS TOLD THE PASSENGER SIDE SEAT BELT PRETENSIONER WAS FAULTY AND REPLACED AT A COST OF $764. IT WOULD SEEM THAT A SAFETY REQUIREMENT SUCH AS THESE SHOULD LAST ... Read more
Incident date: Aug 21, 2013
COULD SMELL GAS WHILE PARKED AND ENGINE OFF. HAD THE CAR CHECKED AND FOUND THAT THE GAS TANK IS LEAKING AT THE SEAM. THERE IS NO VISIBLE DAMAGE. THE SEAM HAS FAILED. *TR THE FUEL TANK WAS REPLACED BY AN AUTO REPAIR SHOP AT A COST OF $548.58. IN AUGUST 2015, THE CONSUMER DISCOVERED A RECALL WAS ISSUED IN OCTOBER 2014. UPDATED 09/02/15.*JB
Incident date: Aug 1, 2013
NON CONNECTED DAY TIME RUNNING LIGHTS. I AVOIDED A TOTAL OF THREE HEAD ON COLLISIONS WITHIN THE PAST THREE WEEKS (THE MOST RECENT WAS 08/19/2013). MY CAR IS SILVER AN APPARENTLY DRIVERS HAVE COMPLAINED TO ME, THEY HAVE GREAT DIFFICULTY SEEING MY CAR IN DAYLIGHT HOURS. IN MY CASE I MADE THREE TRIPS TO MY CLOSEST LINCOLN DEALER, PRESENTS A WEBSITE WHICH INFORMED THEIR STAFF HOW TO CONNECT THE DRL F... Read more
Incident date: Aug 19, 2013
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE STOP CAR SAFELY NOW WARNING MESSAGE ILLUMINATED AS THE VEHICLE INDEPENDENTLY DECELERATED. THE CONTACT SHUT THE ENGINE OFF AND WAS ABLE TO DRIVE WITHOUT FAILURE AFTER RESTARTING THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAI... Read more
Incident date: Aug 17, 2013
DROVE CAR TODAY AND IT HAD BEEN SITTING PARKED FOR 5 HOURS . NEIGHBORS CALLED MY CELL TO TELL ME THE TRUCK WAS ON FIRE AND THE FIRE DEPARTMENT HAD BEEN CALLED TO TRY TO PUT IT OUT . THE FIRE DEPARTMENT HAD TO CHAINSAW THE HOOD AND THEY WERE FINALLY ABLE TO PUT IT OUT WITHOUT THE FIRE DESTROYING THE PASSENGER COMPARTMENT. THE TRUCK HOWEVER HAD BURNED FOR ABOUT 15 MINUTES IN THE ENGINE COMPARTMENT .... Read more
Fire
Incident date: Aug 14, 2013
EMERGENCY BRAKE STICK . CAN'T GONNA WHERE STUCK. *TR
Incident date: Aug 14, 2013
EMERGENCY BRAKE STICK . CAN'T GONNA WHERE STUCK. *TR
Incident date: Jul 17, 2013
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. 13V227000 (FUEL SYSTEM, GASOLINE) THE CONTACT CALLED THE DEALER TO MAKE AN APPOINTMENT. THE DEALER INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE TO REMEDY THE RECALL. THE DEALER DID NOT PROVIDE A DATE IN WHICH PARTS WOULD BECOME AVAILABLE. THE FAILURE MILEAGE WAS 3,000. TH... Read more
Incident date: Jul 13, 2013
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THAT THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V227000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THAT THE PART WAS UNAVAILABLE AND WOULD NOT RELEASE THE VEHICLE UNTIL AFTER THE RECALL REPAIR WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE THE EXPEC... Read more
Incident date: Aug 12, 2013
VEHICLE EXPERIENCED SUDDEN AND COMPLETE ENGINE STALL AT APPROXIMATELY 45 MPH. LOST POWER STEERING, BRAKES, AND CONTROL OF VEHICLE BECAME EXTREMELY DIFFICULT. AFTER BRING VEHICLE TO SAFE STOP ON SHOULDER, IT RESTARTED. *TR
Incident date: Jul 29, 2013
VEHICLE POWER & COMPUTER FAILED (SHUT OFF) WHILE DRIVING AT 40 MPH IN CLEAR WEATHER. *TR
Incident date: Jul 29, 2013
VEHICLE POWER & COMPUTER FAILED (SHUT OFF) WHILE DRIVING AT 40 MPH IN CLEAR WEATHER. *TR
Incident date: Jul 29, 2013
VEHICLE POWER & COMPUTER FAILED (SHUT OFF) WHILE DRIVING AT 40 MPH IN CLEAR WEATHER. *TR
Incident date: Aug 13, 2013
I WAS BACKING OUT OF MY DRIVEWAY INTO THE STREET. ONCE I WAS IN THE STREET, I PUT THE CAR INTO DRIVE AND STEPPED ON THE GAS. THE CAR WENT THE OPPOSITE DIRECTION- REVERSE. I DOUBLE CHECKED THE GEAR SHIFT ( IN THE CENTER OF THE VEHICLE), IT WAS "D" FOR DRIVE. I MADE SURE IT WAS IN THE D, AND STEPPED SLOWLY ON THE GAS, AND IT WENT INTO REVERSE. I TRIED TO APPLY THE BRAKES, BUT THEY DIDN'T ENG... Read more
Incident date: Aug 13, 2013
I WAS BACKING OUT OF MY DRIVEWAY INTO THE STREET. ONCE I WAS IN THE STREET, I PUT THE CAR INTO DRIVE AND STEPPED ON THE GAS. THE CAR WENT THE OPPOSITE DIRECTION- REVERSE. I DOUBLE CHECKED THE GEAR SHIFT ( IN THE CENTER OF THE VEHICLE), IT WAS "D" FOR DRIVE. I MADE SURE IT WAS IN THE D, AND STEPPED SLOWLY ON THE GAS, AND IT WENT INTO REVERSE. I TRIED TO APPLY THE BRAKES, BUT THEY DIDN'T ENG... Read more
Incident date: Jul 29, 2013
TL* THE CONTACT OWNS A 1999 LINCOLN NAVIGATOR EQUIPPED WITH NATIONAL A/S COMMANDO TIRES, SIZE: 245/75/16 (N/A). THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE REAR PASSENGER'S SIDE TIRE SEPARATED FROM THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE TIRE WAS NOT REPLACED. THE FAILURE MILEAGE OF THE TIRE AND THE VEHICLE WAS 6,500. THE VIN WAS NOT AVAILABLE. *T... Read more
Incident date: Jul 22, 2013
TL* THE CONTACT OWNS A 2008 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT SHIFTED THE VEHICLE INTO PARK TO STOP THE ACCELERATION. THE VEHICLE DID NOT STOP AND CRASHED THROUGH A BARRIER. THE CONTACT WAS NOT INJURED DURING THE CRASH. THE VEHICLE WAS DESTROYED. THE CONTACT DID NOT CALL THE MANUFACTURER AND THE VEHICLE WAS NOT INSPECTED T... Read more
Crash
Incident date: Jul 21, 2013
I OWN A 2009 LINCOLN MKZ WITH ONLY 22,067 MILES ON IT AND THE ELECTRIC COOLING FAN MODULE WENT OUT. I WAS GOING 10 MPH WHEN STEAM STARTED COMING OUT FROM RIGHT FRONT SIDE OF HOOD. I HAD THE CAR TOWED TO A REPAIR SHOP (ON A SUNDAY AND 200 MILES AWAY FROM HOME). WHEN CAR WAS INSPECTED ON SUNDAY, 7/21/13, THE THERMOSTAT AND COOLANT WAS REPLACED. AFTER TESTING, THE CAR STILL OVERHEATED. I HAD TO LEAV... Read more
Incident date: Nov 7, 2011
IN NOVEMBER OF 2011, THE CAR BEGAN TO STUTTER AND STALL WITHOUT WARNING. THE ENGINE LIGHT CAME ON AND THE CAR INSTANTLY CUT OFF. THE PCM AND IGNITION COILS WERE REPLACED AT THE FORD DEALERSHIP. IN JULY OF 2013 WHILE DRIVING ON THE HIGHWAY, THE CAR BEGAN TO STUTTER AND IT CUT OFF. THE CAR WAS TAKEN BACK TO THE DEALERSHIP AND GIVEN THE SAME DIAGNOSIS. *TR