Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jan 3, 2013
THIS LOW MILEAGE VEHICLE (20,300 MILES) SHIFTS FROM PARK INTO REVERSE WITH A SUDDEN LURCH AND THUD. ALSO WHEN ACCELERATING IN DAILY DRIVING VEHICLE PAUSES AND THEN A HARD SHIFT OR TWO WITH LURCH FORWARD. OCCURRENCES ARE INCREASING IN FREQUENCY. NO COMPUTER CODES OR WARNING LIGHTS ILLUMINATE. CALLED FORD/LINCOLN CUSTOMER SERVICE AND WAS TOLD THAT PROBLEM WAS SIMILAR TO TSB 05612 BUT BUILD DATE FOR ... Read more
Incident date: Dec 17, 2012
TL* THE CONTACT OWNS A 2011 LINCOLN TOWN CAR EQUIPPED WITH MICHELIN RADIAL XSE TIRES, SIZE P225/60/R17. THE CONTACT NOTICED THE TIRE WAS COMPLETELY FLAT WITH A 3 INCH GASH ON IT. THE CONTACT TOOK THE TIRE TO A DEALER WHO STATED THAT HE MUST HAVE HIT A POT HOLE IN ORDER FOR THE TIRE TO SUCH EXTENSIVE DAMAGE. THE TIRE WAS REPLACED BUT ANOTHER FAILURE RECURRED ON THE REAR DRIVERS SIDE TIRE. THE CONTA... Read more
Incident date: Jul 13, 2008
TRAVELING FROM DALLAS, TX TO ATHENS, AL 7:30PM LIGHTS SO DIM I COULD BARELY SEE THE ROAD AHEAD. I HAVE USED CLEANING KITS SEVERAL TIMES TO CLEAN THE HEADLIGHT LENS WITH NO RESULTS. I ALSO PURCHASED AND INSTALLED REPLACEMENT HEADLIGHT ASSEMBLIES FROM EBAY WITH NO IMPROVEMENT IN THE LIGHTING. I HAVE TRIED SEVERAL DIFFERENT BULBS WITH NO IMPROVEMENT. THIS IS REALLY A SAFETY PROBLEM. I HAVE BEEN LUCKY... Read more
Incident date: Jul 13, 2008
TRAVELING FROM DALLAS, TX TO ATHENS, AL 7:30PM LIGHTS SO DIM I COULD BARELY SEE THE ROAD AHEAD. I HAVE USED CLEANING KITS SEVERAL TIMES TO CLEAN THE HEADLIGHT LENS WITH NO RESULTS. I ALSO PURCHASED AND INSTALLED REPLACEMENT HEADLIGHT ASSEMBLIES FROM EBAY WITH NO IMPROVEMENT IN THE LIGHTING. I HAVE TRIED SEVERAL DIFFERENT BULBS WITH NO IMPROVEMENT. THIS IS REALLY A SAFETY PROBLEM. I HAVE BEEN LUCKY... Read more
Incident date: Jan 11, 2013
I AM A 66 YR OLD WIDOW, OWNER OF A 2001 LS PURCHASED JUNE 2001, A RECALL FIX WAS TO HAVE BEEN DONE BEFORE MY PURCHASE IN MARCH OF 2001 TO CORRECT A PROBLEM WITH BALL JOINTS. I READ ONLINE THAT MANY OF THESE VEHICLES HAVE THE DAMAGE THAT WAS SUPPOSE TO BE CORRECTED FOR WHEN THEY GET TO ABOUT 67000 MILES, I AM AT 67000 MILES, TOOK MY CAR IN FOR INSPECTION AND NEED AN 1800 DOLLAR FIX TO CORRECT THE I... Read more
Incident date: Jan 11, 2013
I AM A 66 YR OLD WIDOW, OWNER OF A 2001 LS PURCHASED JUNE 2001, A RECALL FIX WAS TO HAVE BEEN DONE BEFORE MY PURCHASE IN MARCH OF 2001 TO CORRECT A PROBLEM WITH BALL JOINTS. I READ ONLINE THAT MANY OF THESE VEHICLES HAVE THE DAMAGE THAT WAS SUPPOSE TO BE CORRECTED FOR WHEN THEY GET TO ABOUT 67000 MILES, I AM AT 67000 MILES, TOOK MY CAR IN FOR INSPECTION AND NEED AN 1800 DOLLAR FIX TO CORRECT THE I... Read more
Incident date: Dec 12, 2012
TL* THE CONTACT OWNS A 2005 LINCOLN LS. THE CONTACT STATED THAT WHILE DRIVING, THE CONTACT DECELERATED AND THE VEHICLE ERRONEOUSLY ACCELERATED. THE CONTACT SHIFTED INTO PARK TO STOP THE VEHICLE. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED SEVERAL TIMES AND EVENTUALLY BECAME PERMANENT. THE VEHICLE IS CURRENTLY BEING DIAGNOSED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE AP... Read more
Incident date: Dec 7, 2012
UPON ENTERING GA 400 NORTHBOUND FROM US 285 WEST IN ATLANTA, I STRUCK AN OBJECT IN THE ROADWAY RESULTING IN A DELAYED BLOWOUT APPROXIMATELY 30 SECONDS LATER ON THE FRONT LEFT TIRE. THIS RESULTED IN LOSS OF CONTROL OF MY VEHICLE CAUSING IT TO PULL HARD TO THE LEFT. I CROSSED 4 LANES OF TRAFFIC, STRIKING ANOTHER VEHICLE IN THE REAR IN THE THIRD LANE AND THEN CONTINUING ACROSS TWO OTHER LANES AND STR... Read more
Crash
1 injured
Incident date: May 5, 2012
1993 THROUGH EARLY 1996 LINCOLN MARK VIII'S HAVE A SERIOUS VISIBILITY PROBLEM AT NIGHT DUE TO THEIR INFERIOR HEADLIGHT DESIGN. BECAUSE THE HEADLIGHT PROFILE IS SO SLIM AND THE LENSES YELLOW SO EASILY WITH USE, YOU CAN'T SEE ANYTHING WHEN IT IS DARK. I FIND MYSELF CHECKING TO MAKE SURE MY HEADLIGHTS ARE IN FACT ON THEY ARE SO BAD. NO PRECAUTIONS CAN BE TAKEN TO PREVENT THIS LOW VISIBILITY SITUATION... Read more
Incident date: May 5, 2012
1993 THROUGH EARLY 1996 LINCOLN MARK VIII'S HAVE A SERIOUS VISIBILITY PROBLEM AT NIGHT DUE TO THEIR INFERIOR HEADLIGHT DESIGN. BECAUSE THE HEADLIGHT PROFILE IS SO SLIM AND THE LENSES YELLOW SO EASILY WITH USE, YOU CAN'T SEE ANYTHING WHEN IT IS DARK. I FIND MYSELF CHECKING TO MAKE SURE MY HEADLIGHTS ARE IN FACT ON THEY ARE SO BAD. NO PRECAUTIONS CAN BE TAKEN TO PREVENT THIS LOW VISIBILITY SITUATION... Read more
Incident date: Jan 6, 2013
TL* THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE ENGINE FAIL SAFE MODE WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED AND BEGAN TO FUNCTION NORMALLY. THE VEHICLE WAS NOT TAKEN TO A MECHANIC AND WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Incident date: Jan 5, 2013
WE HAD DRIVEN THE VEHICLE ABOUT ONE MILE FROM THE BEACH TO A RESTAURANT, WHERE WE PARKED AS USUAL AND ENTERED TO DINE. WE HAD BEEN IN THE RESTAURANT APPROXIMATELY 15 - 20 MINUTES WHEN THE WAITER ANNOUNCED THAT THERE WAS A "CAR ON FIRE" IN THE PARKING LOT. MY FAMILY AND I, ALONG WITH EVERYONE ELSE IN THE RESTAURANT, RUSHED OUTSIDE, WHERE I WAS HORRIFIED TO SEE MY LINCOLN NAVIGATOR SURROUNDED BY P... Read more
Fire
Incident date: Jul 25, 2012
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, HE ENGAGED THE FRONT WINDSHIELD WIPERS AND THEY BEGAN TO MALFUNCTION ERRATICALLY. THE CONTACT TURNED THE WIPERS SWITCH OFF BUT THEY CONTINUED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THE CONTACT THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS ... Read more
Incident date: Dec 29, 2012
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, SHE HEARD A LOUD SCRATCHING SOUND. AFTER INSPECTING THE VEHICLE, SHE NOTICED THAT THE FUEL TANK HAD BECOME DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS FOUND THAT THE FUEL TANK STRAPS HAD FAILED DUE TO CORROSION AND NEEDED TO BE REPLACED ALONG WITH THE FUEL TANK. THE MANUFACT... Read more
Incident date: Dec 29, 2012
WE HEARD A SCRAPING SOUND AND PULLED INTO A PARKING SPACE,ANOTHER MOTORIST JUMPED OUT OF THEIR CAR AND SAID YOUR GAS TANK IS DRAGGING ON THE GROUND! THE VEHICLE WAS TOWED TO THE DEALERSHIP. *TR
LINCOLN
CONTINENTAL
(1994) — ENGINE
Dec 26, 2012
Incident date: Dec 18, 2012
THE CAR ALWAYS BEEPS OVERHEATS AND LOSES STEERING. *TR
Crash
LINCOLN
CONTINENTAL
(1994) — STEERING
Dec 26, 2012
Incident date: Dec 18, 2012
THE CAR ALWAYS BEEPS OVERHEATS AND LOSES STEERING. *TR
Crash
LINCOLN
CONTINENTAL
(1994) — UNKNOWN OR OTHER
Dec 26, 2012
Incident date: Dec 18, 2012
THE CAR ALWAYS BEEPS OVERHEATS AND LOSES STEERING. *TR
Crash
Incident date: Jan 10, 2012
HAD A FLAT TIRE GOING DOWN THE HIGHWAY. DIDN'T THINK MUCH ABOUT IT...IT HAPPENS. GOT A COUPLE OF NEW TIRES PUT ON AND A FEW MONTHS LATER IT HAPPENS AGAIN. RUINING THE $250 TIRE AGAIN. MY MECHANIC SAYS THE CHROME IS PEELING OFF MY RIMS AND THAT IS WHAT IS CAUSING ME TO LOSE AIR PRESSURE IN THE TIRE,AND THAT I SHOULD REPLACE THE RIMS. THEY ARE ABOUT $550 A PIECE SO THATS NOT GOING TO HAPPEN. THESE C... Read more
Incident date: Feb 16, 2011
TL* THE CONTACT OWNS A 2002 LINCOLN LS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE WOULD NOT SHIFT FROM FOURTH GEAR TO FIFTH GEAR. THE CONTACT ALSO STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE POWER TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE ... Read more
Incident date: Dec 18, 2012
TL* THE CONTACT OWNS A 2005 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE SITTING IDLE IN TRAFFIC, THE THROTTLE WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED SIMULTANEOUSLY. THE CONTACT WAS ABLE TO RESTART THE ENGINE. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE C... Read more
Incident date: Dec 14, 2012
THE VEHICLE WAS IN OUR GARAGE WITH THE DOOR CLOSED AND THE REAR HATCH WINDOW SHATTERED. THE WINDOW IS COMPLETELY SHATTERED WITH TWO SOFTBALL SIZED HOLES WHERE THE GLASS WAS BLOWN OUT ONTO THE GARAGE FLOOR. NO ONE WAS IN THE CAR NOR THE GARAGE WHEN THIS HAPPENED AND THERE WERE NO ITEMS IN THE CAR THAT COULD HAVE CAUSED THE DAMAGE. WE HAVE NOT MOVED THE VEHICLE HOPING LINCOLN WOULD CARE ENOUGH TO... Read more
Incident date: Dec 12, 2012
TL* LTHE CONTACT OWNS A 2010 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING WITH CRUISE CONTROL ON APPROXIMATELY 70 MPH, AND CHANGING LANES, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT DEPRESSED THE BRAKES AND THE VEHICLE ACCELERATED EVEN FARTHER. AFTER KICKING THE ACCELERATOR PEDAL FORCEFULLY, THE VEHICLE DECELERATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR DIAGNOSIS WHERE HE WAS AD... Read more
Incident date: Dec 10, 2012
TL* THE CONTACT OWNS A 2009 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT HORN FAILED TO RESPOND WHEN ENGAGED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE WIRES CONNECTED TO THE HORN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RE... Read more
Incident date: Dec 8, 2012
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT WAS HAVING ROUTINE MAINTENANCE PERFORMED ON THE VEHICLE WHEN THE TECHNICIAN ADVISED THAT THE REAR BEARINGS FAILED, CAUSING WEAR TO THE REAR AXLE. THE TECHNICIAN ADVISED THE CONTACT TO REPLACE THE BEARINGS, AXLE AND THE SEALS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE AND OFFERED NO ASSISTANCE. THE FAILURE ... Read more
Incident date: Nov 29, 2012
TL* THE CONTACT OWNS A 2010 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED COOLANT LEAKING FROM THE UNDER BODY OF VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THE AUXILIARY SUPPLY TUBE WHICH LAYS ON TOP OF A STEEL BRACKET WAS LEAKING COOLANT. THE CONTACT MENTIONED THAT THE STEEL BRACKET HAD RUBBED A HOLE ONTO THE AUXILIARY SUPPLY TUBE. THE VEHICLE WAS TAKEN TO THE DE... Read more
Incident date: Dec 2, 2012
FILLED CAR WITH GAS. PULLED UP TO ENTER ROADWAY AND HAD TO STOP FOR TRAFFIC. WHEN I TRIED TO MOVE FORWARD EMERGENCY BRAKE CAME ON. PUT CAR IN PARK SHUT OFF ENGINE AND RESTARTED AND EMERGENCY BRAKE RELEASED. THIS IS THE SECOND TIME THIS HAS HAPPENED IN TWO DAYS. LEAVING GAS STATION. PULLED UP TO ENTER ROAD. HAD TO STOP FOR TRAFFIC. TRIED TO MOVE FORWARD, BUT ... Read more
Incident date: Dec 2, 2012
FILLED CAR WITH GAS. PULLED UP TO ENTER ROADWAY AND HAD TO STOP FOR TRAFFIC. WHEN I TRIED TO MOVE FORWARD EMERGENCY BRAKE CAME ON. PUT CAR IN PARK SHUT OFF ENGINE AND RESTARTED AND EMERGENCY BRAKE RELEASED. THIS IS THE SECOND TIME THIS HAS HAPPENED IN TWO DAYS. LEAVING GAS STATION. PULLED UP TO ENTER ROAD. HAD TO STOP FOR TRAFFIC. TRIED TO MOVE FORWARD, BUT ... Read more
Incident date: Oct 15, 2012
POWER LIFTGATE OPENED WITHOUT COMMAND WHILE BEING DRIVEN ON HIGHWAY WITHOUT COMMAND AND WOULD NOT RESPOND TO INTERIOR CONTROL OR KEYFOB TO CLOSE AND HAD TO CLOSE MANUALLY. LIFTGATE OPENED ON THREE ADDITIONAL OCCASIONS WITHIN 45 MINS OF THE FIRST OCCURRENCE. THE THIRD OCCURRENCE RESULTED IN THE LIFTGATE BEING DAMAGED, (REPAIR EST AT $2,500), WHILE ENTERING AN UNDERGROUND PARKING GARAGE. IN ALL OCCU... Read more
Incident date: Oct 15, 2012
POWER LIFTGATE OPENED WITHOUT COMMAND WHILE BEING DRIVEN ON HIGHWAY WITHOUT COMMAND AND WOULD NOT RESPOND TO INTERIOR CONTROL OR KEYFOB TO CLOSE AND HAD TO CLOSE MANUALLY. LIFTGATE OPENED ON THREE ADDITIONAL OCCASIONS WITHIN 45 MINS OF THE FIRST OCCURRENCE. THE THIRD OCCURRENCE RESULTED IN THE LIFTGATE BEING DAMAGED, (REPAIR EST AT $2,500), WHILE ENTERING AN UNDERGROUND PARKING GARAGE. IN ALL OCCU... Read more
Incident date: Mar 10, 2012
SIDE STEP BOARDS DON'T WORK. WINDOWS STOP WORKING DUE TO THE DESIGN OF VEHICLE AND WATER GETTING IN. POWER HEATING AND COOLING SEATS DON'T WORK. BACK REAR GATE KEEPS CLOSING HAS HIT THE KIDS AND MYSELF MANY TIMES TRYING TO GET ITEMS OUT OF BACK. CASING AROUND DOOR HANDLE BROKE OFF. THIS IS AN EXPENSIVE VEHICLE THESE COMPLAINT ARE MADE BY NUMEROUS PEOPLE OWNING THIS VEHICLE AND SHOULD BE RECALLED. ... Read more
Incident date: Dec 1, 2012
I AM NOT SURE IF THIS IS THE RIGHT PLACE TO PRESENT THIS ISSUE, BUT WILL EXPLAIN MY CONCERN HERE. I HAVE AN ISSUE WITH THE LOCATION OF THE DRIVER'S SEAT LOCATION IN MY LINCOLN MKX. I AM 6'2" TALL AND HAVE LONG LEGS. I HAVE HAD A KNEE REPLACEMENT WHICH LEFT ME WITH REDUCED RANGE OF MOTION IN MY LEG. MY ISSUE IS THAT I CANNOT STRAIGHTEN MY LEG OUT ENOUGH TO BE COMFORTABLE WHILE DRIVING DUE TO TH... Read more
Incident date: Jan 1, 2009
TL* THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE DRIVER'S SEAT FAILED TO ADJUST AND COULD NOT BE MOVED FORWARD. THE METAL BAR FOR THE DRIVER'S SEAT FRACTURED AND THE SEAT BECAME LOCKED IN PLACE, WHICH WAS ABNORMALLY FAR FROM THE STEERING WHEEL. AS A RESULT, THE CONTACT WAS UNABLE TO REACH THE STEERING WHEEL OR THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO... Read more
Incident date: Nov 1, 2012
2006 LINCOLN ZEPHYR. CONSUMER WRITES IN REGARDS TO DEFECTIVE WHEEL RIMS. *SMD THE CONSUMER STATED FOR THE LAST YEAR-AND-A-HALF, HE HAS BEEN LOSING AIR IN AT LEAST ONE OF HIS TIRES. APPROXIMATELY SIX MONTHS AGO, HE NOTICED HE HAD BEEN LOSING AIR IN THREE TIRES. AN INDEPENDENT DEALER INFORM HIM THAT THE LOSS OF AIR WAS DUE TO CORROSION AND CHROME FLAKING OFF THE WHEEL RIM. HE RECOMMENDED THAT THE C... Read more
Incident date: Jun 1, 2012
TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT STATED THAT THE BATTERY DRAINED COMPLETELY AND THERE WAS NO ACCESS TO THE TRUNK. THE CONTACT STATED THAT THERE WAS NOT A MECHANICAL OVERRIDE TO OPEN THE TRUNK. THE VEHICLE WAS TAKEN TO SEVERAL DEALERS AND THE CONTACT WAS ADVISED BY EACH OF THEM THAT THERE WAS NO REMEDY FOR THE FAILURE BECAUSE THE VEHICLE WAS OPERATING AS DESIGNED. THE DEALER THE... Read more
Incident date: Jun 1, 2012
TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT STATED THAT THE BATTERY DRAINED COMPLETELY AND THERE WAS NO ACCESS TO THE TRUNK. THE CONTACT STATED THAT THERE WAS NOT A MECHANICAL OVERRIDE TO OPEN THE TRUNK. THE VEHICLE WAS TAKEN TO SEVERAL DEALERS AND THE CONTACT WAS ADVISED BY EACH OF THEM THAT THERE WAS NO REMEDY FOR THE FAILURE BECAUSE THE VEHICLE WAS OPERATING AS DESIGNED. THE DEALER THE... Read more
Incident date: Jun 5, 2012
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY HESITATED TO ACCELERATE. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT LATER NOTICED SMOKE COMING FROM UNDER THE VEHICLE WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THE CONTACT THAT THE FIFTH ENGINE COIL HAD MELTED AND CAUSED A SMA... Read more
Fire
Incident date: Aug 2, 2012
TL* THE CONTACT OWNS A 2002 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE STEERING WHEEL SUDDENLY BECAME LOOSE AS THE VEHICLE BECAME UNCONTROLLABLE WITHOUT WARNING. THE VEHICLE ALSO WENT AIRBORNE, ROLLED OVER AND SPUN THREE TIMES BEFORE COMING TO A STOP. THE FRONT WINDSHIELD WAS FRACTURED AND THE REAR WINDSHIELD BECAME DETACHED FROM THE VEHICLE. NONE OF THE AIR BAGS DEPLOYED... Read more
Crash
3 injured
Incident date: Aug 2, 2012
TL* THE CONTACT OWNS A 2002 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE STEERING WHEEL SUDDENLY BECAME LOOSE AS THE VEHICLE BECAME UNCONTROLLABLE WITHOUT WARNING. THE VEHICLE ALSO WENT AIRBORNE, ROLLED OVER AND SPUN THREE TIMES BEFORE COMING TO A STOP. THE FRONT WINDSHIELD WAS FRACTURED AND THE REAR WINDSHIELD BECAME DETACHED FROM THE VEHICLE. NONE OF THE AIR BAGS DEPLOYED... Read more
Crash
3 injured
Incident date: Nov 11, 2012
HELLO, LUCKILY I MADE IT HOME BEFORE THIS HAPPENED AS I WAS TOWING MY TRAILER WITH A COUCH AND CHAIR ON IT. I GOT HOME AND STOPPED IN FRONT OF MY HOUSE, THEN HAD TO MOVE THE TRUCK. WHEN I STEPPED ON THE GAS TO MOVE, THERE WAS A HORRENDOUS BANG, A CLUNKING NOISE AND THE REAR OF THE VEHICLE DROPPED DOWN ALMOST TO THE GROUND. UPON JACKING THE VEHICLE UP AND EXAMINING THE DAMAGE, THE REAR LOWER... Read more
Incident date: Nov 11, 2012
HELLO, LUCKILY I MADE IT HOME BEFORE THIS HAPPENED AS I WAS TOWING MY TRAILER WITH A COUCH AND CHAIR ON IT. I GOT HOME AND STOPPED IN FRONT OF MY HOUSE, THEN HAD TO MOVE THE TRUCK. WHEN I STEPPED ON THE GAS TO MOVE, THERE WAS A HORRENDOUS BANG, A CLUNKING NOISE AND THE REAR OF THE VEHICLE DROPPED DOWN ALMOST TO THE GROUND. UPON JACKING THE VEHICLE UP AND EXAMINING THE DAMAGE, THE REAR LOWER... Read more
Incident date: May 1, 2012
WHEN GOING ABOUT 35 MPH THE CAR WOULD VIBRATE. SOMETIMES IT WOULD STALL AND THEN SLAM INTO GEAR. NOW THE CAR STARTED GRUMBLING AND I BELIEVE THE PROBLEM IS THE POWER TRANSFER UNIT.. THE CAR WILL DRIVE FINE WITHOUT THE DRIVE SHAFT BUT WHEN THE DRIVE SHAFT IS IN YOU CAN'T GO OVER 5 MPH AND THE CAR WILL START SHAKING AND MAKING A LOUD GRUMBLING NOISE.. LIKE WHEN YOUR GOING OVER THE RUMBLE STRIPS ON T... Read more
Incident date: Sep 27, 2012
2003 LINCOLN CONTINENTAL CARTIER. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH VEHICLE WHEELS REAR AXLES *TGW THE CONSUMER STATED HE WAS ALMOST AT HIS DESTINATION, WHEN HE HEARD THE TIRES MAKING A VERY LOUD NOISE. HE EXITED THE HIGHWAY, AND AS HE TURNED THE STEERING WHEEL TO MAKE A TURN, THERE WAS A CREAKING NOISE COMING FROM UNDER THE VEHICLE. THE NEXT DAY, THE CONSUMER WENT TO THE DEALER, WHERE ... Read more
Incident date: Nov 2, 2012
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED WHILE SHE WAS ATTEMPTING TO PARK WITH THE BRAKE DEPRESSED. THE VEHICLE PROCEEDED TO JUMP OVER A CURB AND CAME TO A STOP WHEN IT CRASHED INTO A CEMENT PILLAR. THE CONTACT SUFFERED INJURIES TO THE BACK. A POLICE REPORT WAS FILED. THE CONTACT ALSO STATED THAT BEFORE THE FAILURE, THE ENGINE EXHIBITED A RE... Read more
Crash
1 injured
Incident date: Nov 2, 2012
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED WHILE SHE WAS ATTEMPTING TO PARK WITH THE BRAKE DEPRESSED. THE VEHICLE PROCEEDED TO JUMP OVER A CURB AND CAME TO A STOP WHEN IT CRASHED INTO A CEMENT PILLAR. THE CONTACT SUFFERED INJURIES TO THE BACK. A POLICE REPORT WAS FILED. THE CONTACT ALSO STATED THAT BEFORE THE FAILURE, THE ENGINE EXHIBITED A RE... Read more
Crash
1 injured
Incident date: Oct 17, 2012
THE 2006 LINCOLN ZEPHYR WAS TRAVELING AT A SPEED OF 40 AND THE REAR PASSENGER TIRE SUDDENLY BLEW UP. THE MECHANIC INSPECTED THE CAUSE AND CONCLUDED THAT THE ORIGINAL ALUMINUM LINCOLN-FACTORY WHEEL WAS DEFECTIVE. THE MECHANIC ALSO INSPECTED THE OTHER THREE WHEELS AND THE SAME PROBLEM IS CONTINUING TO OCCUR WITH ALL THE 2006 LINCOLN ZEPHYR WHEELS. THE MANUFACTURING DEFECT WAS DESCRIBED BY THE MECHAN... Read more
Crash
1 injured
Incident date: Nov 5, 2012
TL* THE CONTACT OWNS A 2010 LINCOLN MKS. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH WITH THE CRUISE CONTROL ACTIVATED. AS THE BRAKE PEDAL WAS ENGAGED, THE CRUISE CONTROL DEACTIVATED WITH AN ABNORMAL ACCELERATION. THE VEHICLE THEN CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO MECHANIC AND HAD NOT BEEN ... Read more
Crash
Incident date: Sep 11, 2012
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHEN HE TURNS THE IGNITION ON THE AIR BAG LIGHT HAD ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY ADVISED HIM THAT THE RIGHT SIDE SEAT BELT PRE TENSIONER AND BUCKLE FAILED. THE VEHICLE WAS REPAIRED FOR THAT COMPONENT. APPROXIMATELY ONE MONTH LATER THE LEFT SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN... Read more
Incident date: Sep 11, 2012
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHEN HE TURNS THE IGNITION ON THE AIR BAG LIGHT HAD ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY ADVISED HIM THAT THE RIGHT SIDE SEAT BELT PRE TENSIONER AND BUCKLE FAILED. THE VEHICLE WAS REPAIRED FOR THAT COMPONENT. APPROXIMATELY ONE MONTH LATER THE LEFT SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN... Read more
Incident date: Jun 1, 2012
2006 LINCOLN ZEPHYR. CONSUMER WRITES IN REGARDS TO VEHICLE SMELLS OF FUMES WHILE DRIVING *TGW THE CONSUMER ALSO STATED THERE WAS A SMELL OF BURNING RUBBER AND FIRE COMING FROM UNDER THE VEHICLE, THROUGHOUT THE PASSENGER CABIN AND THROUGH THE CRACKS BETWEEN THE HOOD AND FENDER WHEEL. HE NOTICED THE VEHICLE WAS KNOCKING AND RUNNING ROUGH, SO HE TURNED IT OFF. HE THEN LIFTED THE HOOD, AND DISCOVERED... Read more