Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Mar 25, 2014
TRANSMISSION IS FAULTY E-CODE POPS CHECK TRANSMISSION AND FORD DOESN'T KNOW HOW TO FIX IT COME ON! I WAS PULLING OUT OF A SIDE STREET AND I WAS PASTED BY A SEMI THAT WITH CONDITIONS BARELY MISSED T BONING ME CUZ OF THIS FAULTY WHATEVER U WANNA CALL IT! I CAN'T EVEN CHECK THE [XXX] FLUID! IT COSTS $120 JUST TO CHECK IT! IT BLOWS MY MIND U CA THIS CAR IS CONSIDERED SAFE AND THAT THIS TRANSMISSION IS... Read more
Incident date: Mar 25, 2014
TRANSMISSION IS FAULTY E-CODE POPS CHECK TRANSMISSION AND FORD DOESN'T KNOW HOW TO FIX IT COME ON! I WAS PULLING OUT OF A SIDE STREET AND I WAS PASTED BY A SEMI THAT WITH CONDITIONS BARELY MISSED T BONING ME CUZ OF THIS FAULTY WHATEVER U WANNA CALL IT! I CAN'T EVEN CHECK THE [XXX] FLUID! IT COSTS $120 JUST TO CHECK IT! IT BLOWS MY MIND U CA THIS CAR IS CONSIDERED SAFE AND THAT THIS TRANSMISSION IS... Read more
Incident date: Jun 1, 2012
TL -THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE RIMS CORRODED PREMATURELY AND CAUSED THE TIRES TO LOSE AIR. THE DEALER CLEANED THE RIMS SEVERAL TIMES; HOWEVER, THE DEFECT WAS NOT CORRECTED. THE DEALER STATED THAT THE RIMS NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE RIMS WERE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE ... Read more
Incident date: Sep 9, 2013
TL* THE CONTACT RENTED A 2013 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, HIS HAND ERRONEOUSLY BRUSHED AGAINST THE PUSH-TO-START BUTTON. AS A RESULT, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ONCE IT WAS SECURED IN PARK. THE RENTAL COMPANY WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS NOT ADVISED IF THE MANUFACTURER. THE VIN WAS... Read more
Incident date: Mar 19, 2014
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THAT THE DRIVER'S SEAT INDEPENDENTLY ADJUSTED. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS BEING DIAGNOSED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.
Incident date: Sep 27, 2008
TL* THE CONTACT OWNS A 2007 LINCOLN NAVIGATOR. THE CONTACT STATED THAT SHE ATTEMPTED TO START THE VEHICLE BUT IT FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42, 000. UPDATED 6/27/14 U... Read more
Incident date: Mar 18, 2014
STEERING WHEEL LOCKED WHILE TAKING A LEFT TURN AT A TRAFFIC LIGHT CONTROLLED INTERSECTION. WAS ABLE TO STOP CAR WITH BRAKE BEFORE COLLIDING WITH GAS STATION CURB/SIGNPOST. OF CONCERN IS THAT THIS CAR IS PART OF RECALL 13S08, I WAS NOTIFIED LAST FALL. WENT TO A DEALER PROMPTLY FOR A SAFETY INSPECTION ON 11/18/13. WAS TOLD VEHICLE WAS SAFE TO DRIVE. WAITED FOR DEALER TO CONTACT ME WHEN PARTS BECAME ... Read more
Incident date: Feb 14, 2012
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE SEAT BELT KIT NEEDED TO BE REPLACED BUT DID NOT GUARANTEE THAT IT WOULD RECTIFY THE FAILURE. THE CONTACT MENTIONED THAT THE PASSENGER'S SIDE SEAT BELT KIT WAS PREVIOUSLY REPAIRED. THE MANUFACTURER WAS NOT NO... Read more
Incident date: Oct 15, 2013
FOR THE PAST 6-8 MONTHS MY VEHICLE HAS SPORADICALLY STALLED/STOPPED FOR NO APPARENT REASON. WHEN IT STOPS LIKE THIS IT CAN OCCUR ON THE HIGHWAY OR SURFACE STREETS WITHOUT NOTICE. I HAVE TAKEN IT TO THE LINCOLN DEALER TWO TIMES WITH THE LAST TIME BEING TOLD IT WAS A TRANSMISSION PROBLEM, WHICH I WAS SKEPTICAL, BECAUSE OF NO PREVIOUS PROBLEMS. I HAVE REQUESTED ASSISTANCE FROM FORD MOTOR WHO ESSENTIA... Read more
Incident date: Mar 14, 2014
TL* THE CONTACT OWNS 2003 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE STANDING OUTSIDE OF THE VEHICLE, THE VEHICLE STARTED TO ROLL BACKWARD. THE ENGINE WAS OFF AND THE TRANSMISSION WAS IN PARK. THE CONTACT RAN TO CATCH VEHICLE AND WAS INJURED FROM A FALL. DRIVER SUFFERED SPRAINED ANGLE, BODY BRUISING. THE VEHICLE CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWE... Read more
Crash
1 injured
LINCOLN
CONTINENTAL
(2000) - VEHICLE SPEED CONTROL
Mar 20, 2014
Incident date: Mar 7, 2006
TL* THE CONTACT OWNS A 2000 LINCOLN CONTINENTAL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE RPMS INCREASED EXCESSIVELY AS THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE CONTROL VALVE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAIL... Read more
Incident date: Oct 16, 2012
MOTORS IN SIDE STEP BOARDS STOP WORKING. BUTTON TO CONTROL TRUNK DON'T WORK. BACK REAR GATE KEEPS CLOSING HAS HIT THE KIDS AND MYSELF MANY TIMES TRYING TO GET THINGS OUT OF BACK. CASING AROUND DOOR HANDLE BROKE OFF. THIS IS AN EXPENSIVE VEHICLE AND THIS SHOULD NOT BE HAPPENING! I SEE OTHER NAVIGATORS WITH THE RUNNING BOARDS OUT! THESE ITEMS SHOULD BE RECALLED. *TR
Incident date: Oct 16, 2012
MOTORS IN SIDE STEP BOARDS STOP WORKING. BUTTON TO CONTROL TRUNK DON'T WORK. BACK REAR GATE KEEPS CLOSING HAS HIT THE KIDS AND MYSELF MANY TIMES TRYING TO GET THINGS OUT OF BACK. CASING AROUND DOOR HANDLE BROKE OFF. THIS IS AN EXPENSIVE VEHICLE AND THIS SHOULD NOT BE HAPPENING! I SEE OTHER NAVIGATORS WITH THE RUNNING BOARDS OUT! THESE ITEMS SHOULD BE RECALLED. *TR
Incident date: Mar 17, 2014
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT BRAKE FLUID WAS LEAKING FROM THE VEHICLE IN ADDITION TO THE BRAKE PEDAL FEELING ABNORMALLY LOOSE. THE CONTACT LATER INSPECTED THE VEHICLE AND DISCOVERED THAT THE BRAKE LINE WAS RUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Incident date: Mar 4, 2014
I DRIVE A LINCOLN 2012 MKX. AS I WAS DRIVING DOWN THE ROAD COMING UP TO A MAJOR INTERSECTION MY BRAKES FAILED. AFTER VIGOROUSLY PUMPING THE BRAKES, I WAS FINALLY ABLE TO COME TO A SAFE STOP WITHOUT AN ACCIDENT. AS IT TURNED OUT, THE BRAKES HAD A DEFECTED POWER BOOSTER AND I HAD TO HAVE THIS REPLACED. I HAVE BEEN IN TOUCH WITH LINCOLN AND BESIDES OFFERING ME AN EXTRA WARRANTY THEY COULD NOT ASSIST ... Read more
Incident date: Oct 17, 2013
THE CAR SHIFTS FROM DRIVE TO NEUTRAL WHEN DRIVING. THE CAR SHIFTS FROM DRIVE TO LOW WHILE DRIVING. THE CAR SHIFTS FROM REVERSE TO PARK WHILE DRIVING. THIS HAS HAPPENED MULTIPLE TIMES A FEW TIME IT ALMOST RESULTED IN A ACCIDENT. I FINALLY TOOK IT TO A DEALERSHIP FOR REPAIRS AND WILL WAIT AND SEE IF IT CONTINUES TO HAPPEN. THIS IS A SITUATION THAT COULD AND WILL LIKELY RESULT IN A DEATH IF THIS CONT... Read more
Incident date: Dec 17, 2013
APPLIED BRAKES AND CAR UNEXPECTEDLY ACCELERATED. THIS HAS HAPPENED 6-7 OVER THE LAST 3 MONTHS. THE LAST TIME THE CAR WAS AT A DEAD STOP AT A TRAFFIC AND UNEXPECTEDLY ACCELERATED. *TR
Incident date: Dec 17, 2013
APPLIED BRAKES AND CAR UNEXPECTEDLY ACCELERATED. THIS HAS HAPPENED 6-7 OVER THE LAST 3 MONTHS. THE LAST TIME THE CAR WAS AT A DEAD STOP AT A TRAFFIC AND UNEXPECTEDLY ACCELERATED. *TR
Incident date: Oct 25, 2013
THE AIR SUSPENSION SYSTEM FAILS TO WORK WHEN COLD. ITS VERY BOUNCY AND HARD TO DRIVE SAFELY. I HAVE REPLACED THE HEIGHT SENSORS. I'VE SPENT OVER $5000 ON REPAIRS IN THE PAST 6 MONTHS. IT STILL ISN'T FIXED. I'VE SEEN NUMEROUS COMPLAINTS ON THE INTERNET ABOUT THE SAME SUSPENSION PROBLEMS. THIS IS A FAULTY DESIGN. THIS NEEDS TO BE RECALLED. *TR
Incident date: Mar 6, 2014
2006 LINCOLN NAVIGATOR WAS PARKED. ENTERED VEHICLE AND INSERTED KEY IN IGNITION. I CRANKED THE VEHICLE, SAT BACK TO HAVE THE CAR WARM UP. ABOUT 5 SECONDS AFTER CRANKING THE VEHICLE, AIR BAG INADVERTENTLY DEPLOYED WITHOUT INCIDENT. CAR WAS FILLED WITH WHITE SMOKE. CONTACTED LOCAL FORD/LINCOLN DEALERSHIP AND WAS TOLD THEY HAD NEVER HEARD OF A VEHICLE AIRBAG DEPLOYING WITHOUT INCIDENT. CONTACTE... Read more
Incident date: Mar 6, 2014
2006 LINCOLN NAVIGATOR WAS PARKED. ENTERED VEHICLE AND INSERTED KEY IN IGNITION. I CRANKED THE VEHICLE, SAT BACK TO HAVE THE CAR WARM UP. ABOUT 5 SECONDS AFTER CRANKING THE VEHICLE, AIR BAG INADVERTENTLY DEPLOYED WITHOUT INCIDENT. CAR WAS FILLED WITH WHITE SMOKE. CONTACTED LOCAL FORD/LINCOLN DEALERSHIP AND WAS TOLD THEY HAD NEVER HEARD OF A VEHICLE AIRBAG DEPLOYING WITHOUT INCIDENT. CONTACTE... Read more
Incident date: Mar 9, 2014
THE REAR AIR SUSPENSION FAILED AND THE CAR BOTTOMED OUT MULTIPLE TIMES AFTER EVEN THE SMALLEST OF BUMPS. TIRES AND THE STRUCTURE AROUND TIRE WHEEL WHEEL MAY ALSO HAVE BEEN DAMAGED DUE TO THE BOTTOMING OUT. DEALER REPLACED PUMP FOR $1,267.53, BUT WOULD NOT RECOGNIZE OR INSPECT FOR RESIDUAL DAMAGE. CLAIMED OUT OF WARRANTY ISSUE AND ALSO THIS DAMAGE IS OUT OF SCOPE OF WARRANTY.
Incident date: Aug 20, 2006
TL* THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT STATED THAT SMOKE WAS SEEN COMING FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE REPAIRED AND WAS PARKED IN THE MECHANIC'S REPAIR SHOP WHEN THE VEHICLE CAUGHT ON FIRE. THE FIRE SPREAD QUICKLY AND DESTROYED THE REPAIR SHOP BUILDING AS WELL AS SEVERAL OTHER BUSINESSES, RESULTING IN OVER 7 MILLION DOLLARS WORTH OF ... Read more
Fire
Incident date: Dec 19, 2013
AS I WAS EXITING A STORE AND WALKING TOWARD MY VEHICLE, I NOTICED WHAT LOOKED LIKE A BLACK STREAK ON THE BACK OF MY LIFTGATE. WHEN I WAS CLOSER, I SAW THAT IT WAS A CRACK IN THE BACK OF THE LIFT GATE ON THE RIGHT SIDE OF THE EMBLEM OF THE VEHICLE FROM THE BOTTOM OF THE BACK WINDOW TO THE BOTTOM OF THE LIFT GATE. THIS CRACK WAS NOT THERE WHEN I PARKED THE VEHICLE TO ENTER THE GROCERY STORE BECAU... Read more
Incident date: Feb 21, 2014
WHILE DRIVING ....... WITHOUT WARNING THE AIR SUSPENSION LINE EXPLODED AND THE VEHICLE BECAME UNMANAGEABLE ... CAUSING ME TO GO OFF THE ROAD AND STRIKE VARIOUS STATIONARY OBJECTS ...... *TR
Crash
1 injured
Incident date: Feb 21, 2014
WHILE DRIVING ....... WITHOUT WARNING THE AIR SUSPENSION LINE EXPLODED AND THE VEHICLE BECAME UNMANAGEABLE ... CAUSING ME TO GO OFF THE ROAD AND STRIKE VARIOUS STATIONARY OBJECTS ...... *TR
Crash
1 injured
Incident date: Feb 21, 2014
WHILE DRIVING ....... WITHOUT WARNING THE AIR SUSPENSION LINE EXPLODED AND THE VEHICLE BECAME UNMANAGEABLE ... CAUSING ME TO GO OFF THE ROAD AND STRIKE VARIOUS STATIONARY OBJECTS ...... *TR
Crash
1 injured
Incident date: Mar 7, 2014
MY 2013 LINCOLN MKT ENGINE CAN BE TURNED OFF WHILE IN DRIVE BY SIMPLY PUSHING THE " PUSH START BUTTON". THAT'S RIGHT THE CAR TURNS ITSELF OFF WHEN IN DRIVE IF ONE MISTAKENLY TOUCHES THE 'PUSH START BUTTON' USED TO START THE CAR! TO RESTART THE CAR ONE MUST PUT THE CAR IN PARK, AND APPLY THE BRAKE. THIS OBVIOUSLY IS VERY DANGEROUS WHEN TRAVELING ON ANY ROAD OR HIGHWAY AND WILL CERTAINLY LEAD TO AN... Read more
Incident date: Mar 7, 2014
MY 2013 LINCOLN MKT ENGINE CAN BE TURNED OFF WHILE IN DRIVE BY SIMPLY PUSHING THE " PUSH START BUTTON". THAT'S RIGHT THE CAR TURNS ITSELF OFF WHEN IN DRIVE IF ONE MISTAKENLY TOUCHES THE 'PUSH START BUTTON' USED TO START THE CAR! TO RESTART THE CAR ONE MUST PUT THE CAR IN PARK, AND APPLY THE BRAKE. THIS OBVIOUSLY IS VERY DANGEROUS WHEN TRAVELING ON ANY ROAD OR HIGHWAY AND WILL CERTAINLY LEAD TO AN... Read more
Incident date: Mar 8, 2014
DISPLAY IN DASHBOARD DISPLAYED "BLINDSPOT NOT AVAILABLE". SIMULTANEOUSLY, THE BLIND SPOT WARNING LIGHT ON PASSENGER (RIGHT) SIDE CAME ON AND WOULD NOT GO OFF FOR SEVERAL MINUTES. WARNING MESSAGE IN DASHBOARD DISPLAY WENT OFF ON ITS OWN, BUT INDICATOR LIGHT WILL NOT COME ON WITH VEHICLE IN THE BLIND SPOT. *TR
Incident date: Mar 8, 2014
DISPLAY IN DASHBOARD DISPLAYED "BLINDSPOT NOT AVAILABLE". SIMULTANEOUSLY, THE BLIND SPOT WARNING LIGHT ON PASSENGER (RIGHT) SIDE CAME ON AND WOULD NOT GO OFF FOR SEVERAL MINUTES. WARNING MESSAGE IN DASHBOARD DISPLAY WENT OFF ON ITS OWN, BUT INDICATOR LIGHT WILL NOT COME ON WITH VEHICLE IN THE BLIND SPOT. *TR
Incident date: Jan 14, 2014
I USED THE AUTOMATIC PARKING FEATURE. INSTEAD OF PARKING IT HIT THE SIDE OF THE VEHICLE THAT I WAS PARKING BEHIND, THE VEHICLE THAT I HIT WAS A TRUCK WITH A METAL FRAME OVER THE BED, THAT IS WHAT THE VEHICLE HIT. DAMAGE IS APPROXIMATELY $1700. FORD DENIED THE CLAIM. THEY NEVER EVEN CONTACTED ME ABOUT THE INCIDENT. *TR
Crash
Incident date: Mar 5, 2014
TL* THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.
Incident date: Aug 7, 2012
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT THERE WAS A WATER LEAK IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT MENTIONED THAT WATER STARTED LEAKING FROM THE DRIVER'S SIDE ALL THE WAY TO THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT THE TECHNICIAN WAS UNABLE TO EXPLAIN W... Read more
Incident date: Aug 7, 2012
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT THERE WAS A WATER LEAK IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT MENTIONED THAT WATER STARTED LEAKING FROM THE DRIVER'S SIDE ALL THE WAY TO THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT THE TECHNICIAN WAS UNABLE TO EXPLAIN W... Read more
Incident date: Sep 15, 2013
OPENING THE DRIVER'S DOOR NORMALLY, THE DOOR HANDLE BROKE OFF WITH A PIECE OF THE DOOR PANEL. THE WHOLE DOOR ASSEMBLY USED TO OPEN/CLOSE THE DOOR IS NO LONGER AVAILABLE AND HAS BEEN DISCONTINUED. THE ONLY WAY TO OPEN THE DOOR NOW IS TO ROLL THE WINDOW DOWN AND REACH OUTSIDE TO OPEN THE DOOR FROM THE OUTSIDE. THIS IS PARTICULARLY UNSAFE AS IT IS THE DRIVER'S MAIN ESCAPE.
Incident date: Sep 15, 2013
OPENING THE DRIVER'S DOOR NORMALLY, THE DOOR HANDLE BROKE OFF WITH A PIECE OF THE DOOR PANEL. THE WHOLE DOOR ASSEMBLY USED TO OPEN/CLOSE THE DOOR IS NO LONGER AVAILABLE AND HAS BEEN DISCONTINUED. THE ONLY WAY TO OPEN THE DOOR NOW IS TO ROLL THE WINDOW DOWN AND REACH OUTSIDE TO OPEN THE DOOR FROM THE OUTSIDE. THIS IS PARTICULARLY UNSAFE AS IT IS THE DRIVER'S MAIN ESCAPE.
Incident date: Nov 11, 2013
40 M, CAR WHEN RIGHT OFF ROAD, HIT A POLL. CENTER TO RIGHT FRONT DAMAGE. AIR BAG DID NOT DEPLOY. I DID NOT HAVE ANY CUTS ON FACE BUT MY HEAD WAS HURTING HARD. ALOT I DON'T REMEMBER AFTER THAT FOR DAYS. *TR
Crash
1 injured
Incident date: Jan 5, 2010
WHY WASHING SUV NOTICED A STRESS CRACK ON MY REAR LIFT GATE. BELIEVE THIS TO BE A MANUFACTURER DEFECT. I NOTICED THIS CRACK ON OTHER LINCOLN/FORD SUV'S. *TR
Incident date: Mar 1, 2014
THIS CAR IS A DEATH TRAP TRANSMISSION JUST GOES OUT WHEN EVER PICTURE PULLING OUT ACROSS 2 LANES OF TRAFFIC AND THE TRANNY GOING OUT RIGHT IN THE MIDDLE OF THE ROAD WITH 3 KIDS IN THE CAR. *TR
Incident date: Mar 1, 2014
OUTSIDE OF DRIVERS SIDE DOOR HANDLE CAME OFF. *TR
Incident date: May 1, 2007
TL* THE CONTACT OWNS A 2001 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DECELERATING TO A STOP, THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AND RESUMED NORMALLY. THE FAILURE WAS RECURRING. ADDITIONALLY, THERE WAS A BURNING ODOR PRESENT INSIDE THE VEHICLE AND THE SOUND OF BURNING MATERIAL WAS COMING FROM THE FRONT DRIVER SIDE AREA NEAR THE FUSE BOX. THE VEHICLE WAS TAKEN TO THE DEALER BUT T... Read more
Fire
Incident date: May 1, 2007
TL* THE CONTACT OWNS A 2001 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DECELERATING TO A STOP, THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AND RESUMED NORMALLY. THE FAILURE WAS RECURRING. ADDITIONALLY, THERE WAS A BURNING ODOR PRESENT INSIDE THE VEHICLE AND THE SOUND OF BURNING MATERIAL WAS COMING FROM THE FRONT DRIVER SIDE AREA NEAR THE FUSE BOX. THE VEHICLE WAS TAKEN TO THE DEALER BUT T... Read more
Fire
Incident date: Feb 21, 2014
LEFTSIDE REAR AXLE STARTING COMING OUT OF THE VEHICLE WHILE MOVING. *TR
Incident date: Feb 21, 2014
LEFTSIDE REAR AXLE STARTING COMING OUT OF THE VEHICLE WHILE MOVING. *TR
Incident date: Dec 20, 2010
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT ATTEMPTED TO DECELERATE BUT THE VEHICLE ERRONEOUSLY ACCELERATED AND CRASHED THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. UPDATED 3/28/14*CN THE CONSUMER STATED IN EAC... Read more
Crash
Incident date: Jan 27, 2014
INCIDENT 1: WHILE FILLING GAS TANK I LEFT THE HOSE UNATTENDED WHILE I WAITED INSIDE THE VEHICLE. THE PRESSURE IN THE TANK FROM FILLING THE VEHICLE WAS ENOUGH TO PUSH THE GAS SPOUT OUT OF THE TANK. AS A RESULT ABOUT 3 GALLONS OF FUEL SPILLED ON THE FLOOR. INCIDENT2: WHILE FILLING GAS TANK I WAS STANDING OVER THE HOSE, NOT HOLDING THE HANDLE. I WAS WAITING TO FILL UP THE VEHICLE. I WITNES... Read more
Incident date: Nov 9, 2013
IN REVERSE. IN A PARKING LOT, THE CAR ACCELERATED AND WOULD NOT BRAKE OR MOVE OUT OF REVERSE. HIT F250 TRUCK, REFRIGERATOR, JUMPED CURB AND AIRBORNE INTO DITCH WHICH STOPPED CAR. *TR
Crash
Incident date: Nov 9, 2013
IN REVERSE. IN A PARKING LOT, THE CAR ACCELERATED AND WOULD NOT BRAKE OR MOVE OUT OF REVERSE. HIT F250 TRUCK, REFRIGERATOR, JUMPED CURB AND AIRBORNE INTO DITCH WHICH STOPPED CAR. *TR
Crash
Incident date: Aug 1, 2011
AFTER SPENDING OVER 3,500$ ON NOISES WHILE TURNING AND HAVING REPLACED THE TIRES BECAUSE THE TIRE WAS CONSTANTLY GOING FLAT THE 17" 8 SPOKE MACHINED & PAINTED ALUMINUM WHEEL BEGAN TO CORRODE AND PEEL. TWO OF THE TIRES LEAKED AIR AROUND THE CONTACT OF THE RIM AND TIRE BECAUSE OF THE CORROSION. THIS CONDITION REQUIRES HAVING THE WHEEL TAKEN APART AND CORROSION REMOVED THEN REASSEMBLING THE WHEEL AN... Read more