Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Feb 18, 2013
FEBRUARY 2013 AIR BAG LIGHT CAME ON TOOK TO DEALER AND DIAGNOSED PASSENGER SIDE SEAT BELT PRETENSIONER NEEDED REPLACED , REPAIR WAS MADE AT COST OVER 600.00, THEN AGAIN IN MAY 2013 AIR BAG LIGHT CAME ON, DEALER DIAGNOSED DRIVER SIDE SEAT BELT PRETENSIONER NEEDED REPLACED AT ANOTHER COST OF OVER 600.00. *TR
Incident date: May 3, 2013
I HAD JUST GOT HOME WITH MY VEHICLE FROM THE REPAIR SHOP, HAD A VACUUM HOSE REPLACED. I COULD NOT GET MY KEY OUT OF THE IGNITION. I KEPT TRYING & WAS FINALLY SUCCESSFUL AT REMOVING THE KEY. NOW THE GEAR SHIFTER IS STUCK IN PARK AND WILL NOT GO INTO ANY OTHER GEAR. I JUST GOT IT BACK FROM THE SHOP & STILL CAN'T DRIVE IT DUE TO GETTING IT IN GEAR. THIS REALLY DOES NEED TO BE LOOKED INTO & THEY NEE... Read more
Incident date: May 3, 2013
I HAD JUST GOT HOME WITH MY VEHICLE FROM THE REPAIR SHOP, HAD A VACUUM HOSE REPLACED. I COULD NOT GET MY KEY OUT OF THE IGNITION. I KEPT TRYING & WAS FINALLY SUCCESSFUL AT REMOVING THE KEY. NOW THE GEAR SHIFTER IS STUCK IN PARK AND WILL NOT GO INTO ANY OTHER GEAR. I JUST GOT IT BACK FROM THE SHOP & STILL CAN'T DRIVE IT DUE TO GETTING IT IN GEAR. THIS REALLY DOES NEED TO BE LOOKED INTO & THEY NEE... Read more
Incident date: Dec 5, 2012
MY FAMILY AND I OWN 4 LINCOLN TOWN CARS. YEARS OF THEM ARE 2001, 2003, 2006, 2008 AND EVERYTIME IT RAINS A LOT OF WATER GETS INTO TO FRONT RIGHT PASSENGER SIDE. I'M GUESSING THE FRAME ISN'T WELDING CORRECTLY OR ALL THE WAY. ALSO MY FRIEND SAID HE'S 2003 LINCOLN TOWN CAR ACCUMULATES WATER TOO WHEN IT RAINS A LOT. PLEASE CHECK INTO THIS ISSUE TO SEE WHAT THE REAL PROBLEM IS, WHICH THE WATER MIGHT C... Read more
Incident date: Apr 12, 2013
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT WHILE PARKING, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A BUILDING. THE CONTACT WAS NOT INJURED DURING THE CRASH AND THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS NOT DESTROYED. THE CONTACT TOOK THE VEHICLE TO A DEALER HOWEVER, THE DEALER COULD NOT DUPLICATE THE ISSUE NOR DETECTED A DEFECT CODE DURING THE DIAGNOSTIC TEST. THE... Read more
Crash
Incident date: Apr 25, 2013
I HAD JUST GOTTEN ONTO THE HIGHWAY,AT ABOUT 40 MPH THE REAR WHEELS STARTED TO SKIP AND JERK ALSO THERE WAS A LOUD CLUCK FROM UNDER THE FRONT....THE MECHANIC FOUND THE TRANSFER CASE WAS DAMAGED DUE TO CHEAP FORD PARTS..... *TR
Incident date: Apr 25, 2013
I HAD JUST GOTTEN ONTO THE HIGHWAY,AT ABOUT 40 MPH THE REAR WHEELS STARTED TO SKIP AND JERK ALSO THERE WAS A LOUD CLUCK FROM UNDER THE FRONT....THE MECHANIC FOUND THE TRANSFER CASE WAS DAMAGED DUE TO CHEAP FORD PARTS..... *TR
LINCOLN
CONTINENTAL
(2000) — ENGINE
Apr 26, 2013
Incident date: Apr 25, 2013
TL* THE CONTACT OWNS A 2000 LINCOLN CONTINENTAL. THE CONTACT STATED THAT SMOKE EMITTED FROM UNDER THE HOOD WHILE THE VEHICLE WAS PARKED. THE CONTACT ATTEMPTED TO OPEN THE HOOD TO INSPECT THE VEHICLE AND FOUND THAT THE ENGINE WAS ON FIRE. THE FIRE DEPARTMENT WAS CALLED TO ASSIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE... Read more
Fire
Incident date: May 8, 2012
TL* THE CONTACT OWNS A 1999 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE COMPLETING A TURN, THE FRONT DRIVER'S SIDE CONTROL ARM FAILED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 98V322000 (SUSPENSION: LOWER BALL JOINT), BUT THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 101,000 AND THE CURRENT MILEAGE WAS 110... Read more
Incident date: Apr 2, 2013
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT WHILE TURNING AT UNKNOWN SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE COMPUTER MODULE. THE DEALER REPLACED THE COMPUTER MODULE AND THE BATTERY BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE STALLED WHILE THE CONTACT DROVE AT 55 MPH.... Read more
Incident date: Apr 2, 2013
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT WHILE TURNING AT UNKNOWN SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE COMPUTER MODULE. THE DEALER REPLACED THE COMPUTER MODULE AND THE BATTERY BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE STALLED WHILE THE CONTACT DROVE AT 55 MPH.... Read more
Incident date: Mar 28, 2013
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, SHE WAS STRUCK BY ANOTHER VEHICLE FROM THE FRONT AND REAR PASSENGER SIDES, CAUSING THE CONTACT TO CRASH INTO A POLE. UPON IMPACT, THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE CHIN, HANDS, AND FINGERS AND A PASSENGER SUSTAINED MINOR KNEE AND SHOULDER INJURIES. A POLICE REP... Read more
Crash
2 injured
LINCOLN
MKZ
(2008) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Apr 22, 2013
Incident date: Apr 1, 2013
LETTER FROM SENATOR NELSON RE CONSTITUENT REGARDING 2008 LINCOLN MKZ ( REFERENCE CONSTITUENT FOR THEIR RECORDS). *SMD THE CONSUMER STATED SLIGHTLY FOR MORE THAN A YEAR, THREE SAFETY WARNING LIGHTS ILLUMINATED ON THE DASHBOARD. THEY WERE THE TRACTION-STABILITY, ABS, AND BRAKE WARNING LIGHTS. THE FIRST TIME THE CONSUMER RETURNED TO THE DEALER, THEY STATED THE COMPUTER DID NOT DETECT ANY MALFUNCTION... Read more
Incident date: Apr 1, 2013
LETTER FROM SENATOR NELSON RE CONSTITUENT REGARDING 2008 LINCOLN MKZ ( REFERENCE CONSTITUENT FOR THEIR RECORDS). *SMD THE CONSUMER STATED SLIGHTLY FOR MORE THAN A YEAR, THREE SAFETY WARNING LIGHTS ILLUMINATED ON THE DASHBOARD. THEY WERE THE TRACTION-STABILITY, ABS, AND BRAKE WARNING LIGHTS. THE FIRST TIME THE CONSUMER RETURNED TO THE DEALER, THEY STATED THE COMPUTER DID NOT DETECT ANY MALFUNCTION... Read more
Incident date: Apr 1, 2013
LETTER FROM SENATOR NELSON RE CONSTITUENT REGARDING 2008 LINCOLN MKZ ( REFERENCE CONSTITUENT FOR THEIR RECORDS). *SMD THE CONSUMER STATED SLIGHTLY FOR MORE THAN A YEAR, THREE SAFETY WARNING LIGHTS ILLUMINATED ON THE DASHBOARD. THEY WERE THE TRACTION-STABILITY, ABS, AND BRAKE WARNING LIGHTS. THE FIRST TIME THE CONSUMER RETURNED TO THE DEALER, THEY STATED THE COMPUTER DID NOT DETECT ANY MALFUNCTION... Read more
Incident date: Apr 1, 2013
LETTER FROM SENATOR NELSON RE CONSTITUENT REGARDING 2008 LINCOLN MKZ ( REFERENCE CONSTITUENT FOR THEIR RECORDS). *SMD THE CONSUMER STATED SLIGHTLY FOR MORE THAN A YEAR, THREE SAFETY WARNING LIGHTS ILLUMINATED ON THE DASHBOARD. THEY WERE THE TRACTION-STABILITY, ABS, AND BRAKE WARNING LIGHTS. THE FIRST TIME THE CONSUMER RETURNED TO THE DEALER, THEY STATED THE COMPUTER DID NOT DETECT ANY MALFUNCTION... Read more
Incident date: Nov 7, 2005
TL* THE CONTACT OWNS A 2000 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO BE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 05V388000 (VEHICLE SPEED CONTROL) BUT THE VEHICLE STILL HAD A PROBLEM WITH THE WIRING. THE CONTACT ALSO STATED THAT THERE WAS A BURNING WIRE ODOR. THE DEALER STATED THERE WAS NO PROBLEM WITH THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE W... Read more
Fire
Incident date: Apr 19, 2013
DRIVER SIDE CURTAIN AIR BAG DEPLOYED FOR NO APPARENT REASON. TRAVELING EAST ON I-94, IN MILWAUKEE, WI, ABOUT 9200 EAST. CONDITIONS: 12:45 PM, 37 DEGREES, LIGHT RAIN. WE HAD BEEN DRIVING ABOUT 20 MINUTES. ENGINE WAS COMPLETELY WARM. NO ALCOHOL WAS INVOLVED. DRIVER SUFFERED A SHOULDER INJURY FROM THE FORCE OF THE AIRBAG, BUT REFUSED TREATMENT. DRIVER MANAGED TO RETAIN CONTROL AND PULLED OVER O... Read more
1 injured
Incident date: Dec 23, 2012
DRIVING DOWN INTERSTATE AND CHECK ENGINE LIGHT STARTED FLASHING AND CAR LOST POWER. CALLED DEALER AND THEY SAID THE LIGHT WAS AN ENGINE MALFUNCTION. STATED NOT TO DRIVE IT. GOT IT TOWED TO REPAIR SHOP. WHEN THEY DIAGNOSED CAR THEY STATED THE PCM MODULE WENT OUT AND WAS SENDING UNINTERRUPTED ELECTRICITY TO ENGINE COILS AND SURPRISED THE CAR DIDN'T START ON FIRE. THEY ALSO STATED THE PCM MODULE... Read more
Incident date: Dec 23, 2012
DRIVING DOWN INTERSTATE AND CHECK ENGINE LIGHT STARTED FLASHING AND CAR LOST POWER. CALLED DEALER AND THEY SAID THE LIGHT WAS AN ENGINE MALFUNCTION. STATED NOT TO DRIVE IT. GOT IT TOWED TO REPAIR SHOP. WHEN THEY DIAGNOSED CAR THEY STATED THE PCM MODULE WENT OUT AND WAS SENDING UNINTERRUPTED ELECTRICITY TO ENGINE COILS AND SURPRISED THE CAR DIDN'T START ON FIRE. THEY ALSO STATED THE PCM MODULE... Read more
Incident date: Mar 25, 2013
I WAS PULLING INTO MY PARKING SPOT IN FRONT OF MY HOME, APPLYING THE BRAKE, WHEN THE ENGINE THROTTLED UP AND THE CAR BOLTED FORWARD. APPLYING THE BRAKE EVEN MORE DID NOT STOP THE CAR. I SWERVED TO KEEP FROM HITTING MY HOUSE AND HIT THE POST HOLDING UP THE FRONT PORCH. I APPLIED BOTH FEET TO THE BRAKE AND THE CAR CAME TO A STOP 10" FROM MY HOUSE. IT ALL HAPPENED IN A MATTER OF SECONDS. *TR
Crash
Incident date: Apr 8, 2013
I HAVE NO SUSPENSION SYSTEM OR MONEY TO FIX. SEEMS LIKE WHEN ONE THING BREAK ON THE LINCOLN NAVIGATOR EVERYTHING QUIT WORKING. WINDOW GRIND, NO SUSPENSION,SHIFT BREAKS UP. ENGINES MAKE WEIRD GEARING SOUND. DRINKS GAS WITH NO END TO IT. AIR CONDITIONER FAILURE, MULTIPLE CD PLAYER QUIT, DVD PLAYER QUIT. *TR
Incident date: Apr 11, 2013
IN A STOPPING SITUATION TODAY I HEARD A LOUD POP AND THEN LOST ALL BRAKE PRESSURE. I TOOK THE VEHICLE TO A LOCAL REPAIR SHOP AND THEY FOUND A RUBBER FLEX HOSE RIGHT OFF THE MASTER CYLINDER HAD BLOWN OUT. THIS IS IN AN AREA THAT IS NOT VERY EASY TO GET TO NOR IS IT NEAR THE BOTTOM WHERE SALT AND ROAD DEBRIS CAN GET TO. MY VEHICLE IS OUT OF WARRANTY BY 2,391 MILES. I CALLED THE FORD LINCOLN MERCURY ... Read more
Incident date: Mar 22, 2004
THE SUN ROOF LEAKS, TAIL GATE DOES NOT WORK PROPERLY, AND RUNNING BOARD DON'T WORK PROPERLY AS WELL AND THE MY LOCAL FOR CANNOT FIND A PROBLEM:( *TR
Incident date: Mar 22, 2004
THE SUN ROOF LEAKS, TAIL GATE DOES NOT WORK PROPERLY, AND RUNNING BOARD DON'T WORK PROPERLY AS WELL AND THE MY LOCAL FOR CANNOT FIND A PROBLEM:( *TR
Incident date: Feb 1, 2013
I PURCHASED MY TRUCK USED IN DECEMBER 2011 AND IT HAS BEEN NOTHING BUT CONSTANT PROBLEMS. FIRST, THE DOOR LOCKS WOULD RANDOMLY ENGAGE/DISENGAGE ON THEIR OWN. OR IF BUTTON PUSHED NOTHING AT ALL WOULD HAPPEN. WHILE THE HEATER WORKS, IT EMITS A DEATH RATTLE BEFORE BLOWING AIR. MY AC DOESN'T WORK AT ALL AND WAS TOLD THAT I WOULD NEED TO REPLACE THE COMPRESSOR. THE MOST DANGEROUS AND EXPENSIVE REP... Read more
Incident date: Feb 1, 2013
I PURCHASED MY TRUCK USED IN DECEMBER 2011 AND IT HAS BEEN NOTHING BUT CONSTANT PROBLEMS. FIRST, THE DOOR LOCKS WOULD RANDOMLY ENGAGE/DISENGAGE ON THEIR OWN. OR IF BUTTON PUSHED NOTHING AT ALL WOULD HAPPEN. WHILE THE HEATER WORKS, IT EMITS A DEATH RATTLE BEFORE BLOWING AIR. MY AC DOESN'T WORK AT ALL AND WAS TOLD THAT I WOULD NEED TO REPLACE THE COMPRESSOR. THE MOST DANGEROUS AND EXPENSIVE REP... Read more
Incident date: Feb 1, 2013
I PURCHASED MY TRUCK USED IN DECEMBER 2011 AND IT HAS BEEN NOTHING BUT CONSTANT PROBLEMS. FIRST, THE DOOR LOCKS WOULD RANDOMLY ENGAGE/DISENGAGE ON THEIR OWN. OR IF BUTTON PUSHED NOTHING AT ALL WOULD HAPPEN. WHILE THE HEATER WORKS, IT EMITS A DEATH RATTLE BEFORE BLOWING AIR. MY AC DOESN'T WORK AT ALL AND WAS TOLD THAT I WOULD NEED TO REPLACE THE COMPRESSOR. THE MOST DANGEROUS AND EXPENSIVE REP... Read more
Incident date: Apr 9, 2013
NEAR THE END OF MY DAILY HOUR LONG COMMUTE HOME I WAS COMING UP TO A STOP SIGN, AS I WAS DECELERATING UP TO THE STOP SIGN, THE LOW OIL PRESSURE LIGHT CAME ON, THE STEERING SEIZE UP, THE ACCELERATOR FAILED TO FUNCTION, AND THE BRAKING WAS SLUGGISH. I WAS LUCKILY ABLE TO STEER TO THE SIDE OF THE ROAD. I PUT THE VEHICLE IN PARK, PRESSED THE POWER BUTTON TO TURN THE CAR OFF AND THE CAR TURNED OFF. ... Read more
Incident date: Apr 9, 2013
NEAR THE END OF MY DAILY HOUR LONG COMMUTE HOME I WAS COMING UP TO A STOP SIGN, AS I WAS DECELERATING UP TO THE STOP SIGN, THE LOW OIL PRESSURE LIGHT CAME ON, THE STEERING SEIZE UP, THE ACCELERATOR FAILED TO FUNCTION, AND THE BRAKING WAS SLUGGISH. I WAS LUCKILY ABLE TO STEER TO THE SIDE OF THE ROAD. I PUT THE VEHICLE IN PARK, PRESSED THE POWER BUTTON TO TURN THE CAR OFF AND THE CAR TURNED OFF. ... Read more
Incident date: Apr 9, 2013
NEAR THE END OF MY DAILY HOUR LONG COMMUTE HOME I WAS COMING UP TO A STOP SIGN, AS I WAS DECELERATING UP TO THE STOP SIGN, THE LOW OIL PRESSURE LIGHT CAME ON, THE STEERING SEIZE UP, THE ACCELERATOR FAILED TO FUNCTION, AND THE BRAKING WAS SLUGGISH. I WAS LUCKILY ABLE TO STEER TO THE SIDE OF THE ROAD. I PUT THE VEHICLE IN PARK, PRESSED THE POWER BUTTON TO TURN THE CAR OFF AND THE CAR TURNED OFF. ... Read more
Incident date: Apr 2, 2013
WHILE DRIVING THE HIGHWAY TO MY HOME, THE BLIND SPOT AND CROSS TRAFFIC SENSORS FAULTED. THE WARNING MESSAGES CAME ON AND I TOOK THE CAR IN FOR SERVICE TO THE DEALERSHIP. THEY INFORMED ME IT WAS A FAULTY BLIB MODULE AND WOULD NEED TO BE REPLACED. FOR A TWO MONTH OLD CAR, THERE SEEM TO BE AN ABNORMAL NUMBER OF FAULTY COMPONENTS. THIS COULD POSE A SAFETY HAZARD IF PEOPLE RELY ON THE BLIND SPOT AN... Read more
Incident date: Apr 9, 2013
WHILE DRIVING ON THE HIGHWAY AT ABOUT 65MPH, THE SYNC SYSTEM SCREEN WENT BLACK, AFTER ABOUT 5 MINUTES, THE SYSTEM CAME BACK UP. I WAS UTILIZING THE NAVIGATION SYSTEM AT THE TIME AND WAS FORCED TO STOP, RE-ENTER THE DETAILS OF THE LOCATION I WAS INTENDING TO VISIT. THE SYNC SYSTEM SHOULD NEVER JUST RESTART ITSELF WITHOUT WARNING A DRIVER. I AM CONCERNED THERE IS A MORE SEVERE PROBLEM WITH THE ... Read more
Incident date: May 24, 2010
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT STATED THAT WHEN ACCELERATING FROM A COMPLETE STOP, THE VEHICLE ABNORMALLY ACCELERATED. THE FAILURE RECURRED TEN TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER NUMEROUS TIMES FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED AND THEY REQUESTED A BLACK BOX DATA RECORDER TO BE INSTALLED IN THE V... Read more
Incident date: Apr 3, 2013
TL* THE CONTACT OWNS A 2001 LINCOLN LS. THE CONTACT STATED THAT WHILE TRAVELING 25 MPH, A LOUD NOISE WAS HEARD AND THE SEAT BELTS SEIZED ABNORMALLY. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Incident date: Apr 3, 2013
TL* THE CONTACT OWNS A 2001 LINCOLN LS. THE CONTACT STATED THAT WHILE TRAVELING 25 MPH, A LOUD NOISE WAS HEARD AND THE SEAT BELTS SEIZED ABNORMALLY. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Incident date: Mar 22, 2011
REAR WINDOW WIPER POWER DOOR LOCKS GEAR SHIFTER ALL WENT OUT. *TR
Incident date: Mar 18, 2013
THIS VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH 1997 MERCURY GRAND MARQUIS. BOTH VEHICLES WERE TRAVELING APPROXIMATELY 60 MPH. THE ENGINE COMPARTMENT OF THE LINCOLN STARTED ON FIRE. THE FIRE QUICKLY SPREAD TO THE PASSENGER COMPARTMENT. THE INTENSITY AND RAPID SPREAD OF THE FIRE INDICATE GASOLINE FROM THE FUEL TANK WAS NOT CONTAINED. *TR
Crash
Fire
2 deaths
Incident date: Sep 4, 2011
MY LINCOLN AVIATOR STARTED MAKING A HORRIBLE NOISE IN THE REAR OF THE VEHICLE ON THE MORNING OF SEPTEMBER 4, 2011. MY WIFE TOOK THE AVIATOR TO THE AAA CAR CARE CENTER TO FIND AND REPAIR THE ISSUE. THE AAA CERTIFIED TECHNICIAN PLACED THE AVIATOR ON THE LIFT AND DISCOVERED THE ENTIRE DIFFERENTIAL UNIT WAS HANGING FREELY AND LITERALLY SWINGING UNDER THE VEHICLE. AFTER FURTHER INSPECTION, THE WEL... Read more
Incident date: Sep 4, 2011
MY LINCOLN AVIATOR STARTED MAKING A HORRIBLE NOISE IN THE REAR OF THE VEHICLE ON THE MORNING OF SEPTEMBER 4, 2011. MY WIFE TOOK THE AVIATOR TO THE AAA CAR CARE CENTER TO FIND AND REPAIR THE ISSUE. THE AAA CERTIFIED TECHNICIAN PLACED THE AVIATOR ON THE LIFT AND DISCOVERED THE ENTIRE DIFFERENTIAL UNIT WAS HANGING FREELY AND LITERALLY SWINGING UNDER THE VEHICLE. AFTER FURTHER INSPECTION, THE WEL... Read more
Incident date: Apr 2, 2010
TL* THE CONTACT OWNS A 2006 LINCOLN LS. THE CONTACT STATED THAT WHILE PARKED WITH THE GEAR IN NEUTRAL, HE WAS ABLE TO REMOVE THE KEY FROM THE IGNITION. THE VEHICLE BEGAN TO ROLL AWAY BUT THE CONTACT WAS ABLE TO STOP THE VEHICLE WITHOUT INCIDENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *TR
Incident date: Mar 8, 2013
TL* THE CONTACT OWNS A 2007 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE CHROME DOOR HANDLES STARTED TO PEEL AWAY, EXPOSING RAZOR SHARP SHARDS OF CHROME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE DOOR HANDLES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED BUT THEY OFFERED NO ASSISTANCE. THE FAILURE MILEA... Read more
Incident date: Mar 20, 2013
I OWN A 2001 LINCOLN MERCURY LS V-8 WITH 72,678 MILES ON THE ODOMETER .. FREQUENTLY (WITHIN THE LAST SEVERAL MONTHS) I HAVE EXPERIENCED SUDDEN AND UNCONTROLLED ACCELERATION WHEN DRIVING THE VEHICLE AROUND TOWN IN THE 25-45 MPH SPEED RANGE. HITTING THE BRAKES FAILS TO OVERRIDE THE ACCELERATION. THE ONLY SOLUTION TO PREVENT AN ACCIDENT OR TO SLOW THE VEHICLE IS TO THROW THE AUTOMATIC GEAR SHIFTER ... Read more
Incident date: Mar 20, 2013
I OWN A 2001 LINCOLN MERCURY LS V-8 WITH 72,678 MILES ON THE ODOMETER .. FREQUENTLY (WITHIN THE LAST SEVERAL MONTHS) I HAVE EXPERIENCED SUDDEN AND UNCONTROLLED ACCELERATION WHEN DRIVING THE VEHICLE AROUND TOWN IN THE 25-45 MPH SPEED RANGE. HITTING THE BRAKES FAILS TO OVERRIDE THE ACCELERATION. THE ONLY SOLUTION TO PREVENT AN ACCIDENT OR TO SLOW THE VEHICLE IS TO THROW THE AUTOMATIC GEAR SHIFTER ... Read more
Incident date: Oct 1, 2012
THE DIFFERENTIAL AND TRANSFER CASE BOTH NEED TO BE REPLACED. I HAVE HAD 2 MECHANICS LOOK AT IT AND THEY ARE BOTH SAYING THAT THE DIFFERENTIAL AND TRANSFER CASE BOTH NEED TO BE REPLACED. *TR
Incident date: Nov 14, 2012
I PURCHASED A 2008 LINCOLN MKZ WITH 15998 MILES ON THE ODOMETER IN JULY 2012 FROM A DEALER. SHORTLY AFTER WINTER BEGAN THE WHEELS STARTING TO BUBBLE AND PEEL. THEY ARE NOW STARTING TO FALL APART. IT IS CAUSING ISSUES WITH VIBRATION WHILE DRIVING AND AIR LOSS IN THE TIRES. I HAVE SEEN NUMEROUS COMPLAINTS ABOUT THESE WHEELS BUT LINCOLN/FORD WILL NOT STAND BEHIND THEM BECAUSE MY CAR IS 5 YEARS OL... Read more
Incident date: Mar 22, 2013
STARTED THE CAR UP AT 8 AM. ON MARCH 22, 2013 AND IT BEGAN TO SHAKE HARSHLY. ON THE DASH BOARD IT CAME UP ELECTRIC FAIL SAFE MODE. AS I WAS DRIVING THE CAR SHOOK EVEN HARDER. SO I PULLED OVER, AND SHUT THE CAR OFF. STARTED IT UP AGAIN, AND THE ENGINE LIGHT WAS STILL ON. *TR
Incident date: Mar 1, 2013
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT HE NOTICED WATER LEAKING INTO THE VEHICLE FROM UNDER THE GLOVE COMPARTMENT.THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THERE WAS A CRACK IN THE FIRE WALL UNDER THE WINDSHIELD WIPER MOTOR, CAUSING WATER TO LEAK INSIDE THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS RE... Read more
Incident date: Mar 1, 2013
TL* THE CONTACT OWNS A 2000 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD ASSEMBLY WAS FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE ... Read more
Incident date: Jan 1, 2012
TL* THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE DRIVER AND CENTER SEAT BELT RECEPTACLES FAILED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THE SEAT BELT SYSTEM NEEDED TO BE REPLACED. THE SEAT BELT SYSTEM WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 35,... Read more