Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jun 27, 2012
TL* THE CONTACT OWNS A 1994 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKES WOULD NOT RESPOND. THE CONTACT HAD TO APPLY EXCESSIVE PRESSURE TO THE BRAKE PEDAL AND PUMP IT REPEATEDLY. ADDITIONALLY, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THERE WAS A REAR BRAKE SE... Read more
Incident date: Jun 10, 2013
I NOTICED OIL ALL OVER THE REAR PASSENGER TIRE AND AFTER CHECKING, I FOUND THAT IT WAS THE REAR AXLE LEAKING. I WENT ONLINE AND FOUND THAT A RECALL HAD BEEN ISSUED BECAUSE IT WAS A DEFECT AND SOMETIMES THE WHEEL WOULD EVEN FALL OFF. I CHECKED WITH THE LINCOLN WEB SITE AND MAGICALLY MY VIN IS NOT INCLUDED. IT SEEMS A LOT OF PEOPLE "OUTSIDE" OF THE RECALLED VEHICLES ARE HAVING THE SAME ISSUE. PLEASE... Read more
Incident date: Jun 18, 2013
WE HAVE BEEN HAVING ONGOING ISSUES OVER THE PAST 6 MONTHS, AT LEAST. THE CAR HAS BEEN IN TO THE DEALER 3 TIMES FOR SAME THING. SOME OF THE ISSUES I HAVE READ REGARDING THE F150 ARE THE ISSUES I AM HAVING WITH MY 2010 LINCOLN MKS. DRIVING HIGHWAY, CRUISE WILL FALL OFF, YOU FEEL IT SOMEWHAT JERK OFF. CRUISING LATER AND IT FALLS OFF AGAIN, THEN YOU CANNOT DETERMINE IF IT WILL CONTINUE RUNNING OR DI... Read more
Incident date: Sep 14, 2007
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE ENGINE FAILED TO OPERATE ONCE THE IGNITION WAS STARTED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE BATTERY WAS REPLACED. THE FAILURE RECURRED THREE TIMES WITH THE REPLACEMENT OF THE BATTERY EACH TIME. IN ADDITION, THE FRONT DRIVER'S SIDE INFERIOR POWER DOOR LOCK FAILED TO UNLOCK. THE CONTACT HAD TO EXIT THE VEHICLE F... Read more
Incident date: Sep 14, 2007
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE ENGINE FAILED TO OPERATE ONCE THE IGNITION WAS STARTED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE BATTERY WAS REPLACED. THE FAILURE RECURRED THREE TIMES WITH THE REPLACEMENT OF THE BATTERY EACH TIME. IN ADDITION, THE FRONT DRIVER'S SIDE INFERIOR POWER DOOR LOCK FAILED TO UNLOCK. THE CONTACT HAD TO EXIT THE VEHICLE F... Read more
Incident date: Sep 14, 2007
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE ENGINE FAILED TO OPERATE ONCE THE IGNITION WAS STARTED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE BATTERY WAS REPLACED. THE FAILURE RECURRED THREE TIMES WITH THE REPLACEMENT OF THE BATTERY EACH TIME. IN ADDITION, THE FRONT DRIVER'S SIDE INFERIOR POWER DOOR LOCK FAILED TO UNLOCK. THE CONTACT HAD TO EXIT THE VEHICLE F... Read more
Incident date: Sep 14, 2007
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE ENGINE FAILED TO OPERATE ONCE THE IGNITION WAS STARTED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE BATTERY WAS REPLACED. THE FAILURE RECURRED THREE TIMES WITH THE REPLACEMENT OF THE BATTERY EACH TIME. IN ADDITION, THE FRONT DRIVER'S SIDE INFERIOR POWER DOOR LOCK FAILED TO UNLOCK. THE CONTACT HAD TO EXIT THE VEHICLE F... Read more
Incident date: Apr 17, 2013
VEHICLE BEGAN TO OVER HEAT.ONCE IT GOT HOT, THE POWER OF CAR IS,WAS LOST. AFTER HAPPENING A FEW TIMES,I FOUND A VERY SMALL [PIN SIZE] HOLE IN THE THERMASTATE RECIEVING UNIT.THIS IS A PART OF THE MANIFOLD IT SELF. ALL ATTEMPS TO REPAIR THIS PROBLEM HAS FAILED.! TRYING TO FIX THIS PROVED IMPOSSIBLE.THIS PART IS IN FACT MADE OF SOME TYPE OF PLASTIC.AS IT HEATS UP THE PLASTIC EXSPANDS, AND RE-OPENS TH... Read more
Incident date: Jun 15, 2013
VEHICLE STOPPED RECEIVING TRAFFIC INFO ON NAVIGATION SCREEN. ALL OTHER DATA RECEIVED VIA "SYNC" SYSTEM FROM SIRIUS OPERATING CORRECTLY. DEALER REPLACED COMPUTER MODULE THEY IDENTIFIED AS CONTROLLING THIS FUNCTION. NO CHANGE IN CONDITION. PROBLEM ESCALATED TO FORD TECH PEOPLE. A MONTH AGO, THE RADIO FUNCTIONS FAILED. IT REQUIRED A SYSTEM UPGRADE. *TR
Incident date: Jun 17, 2013
TL* THE CONTACT OWNS A 1998 LINCOLN NAVIGATOR. THE CONTACT STATED THAT AFTER ADDING FUEL TO THE VEHICLE SMOKE EMITTED FROM THE ENGINE COMPARTMENT FOLLOWED BY A THERMAL EVENT. THE FAILURE WAS NOT DIAGNOSED NOR WAS IT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. ..UPDATED 07-17-13 *BF THE CONSUMER STATED AFTER PUMPING GAS A STRANGE CLICKING NOISE WAS HEARD ON THE DRIVER'S SIDE. THE DR... Read more
Fire
Incident date: May 12, 2008
WHEN KEY IS INSERTED IN IGNITION, THE SEAT SLAMS FORWARD INTO THE STEERING WHEEL AND THEN REVERSES SLAMMING TO EXTREME BACK POSITION AND THEN REVERSES REPEATING ACTION. AT SAME TIME THE BRAKE AND GAS PEDAL EXTENDS UPWARD AND DOWN. THE FORWARD SEAT MOTION COULD CRUSH A CHEST AGAINST THE STEERING WHEEL, AND THE BACKWARD MOTION COULD BREAK LEGS OF A PERSON SITTING IN THE BACK SEAT. IF THIS OCCURS ... Read more
Incident date: May 12, 2008
WHEN KEY IS INSERTED IN IGNITION, THE SEAT SLAMS FORWARD INTO THE STEERING WHEEL AND THEN REVERSES SLAMMING TO EXTREME BACK POSITION AND THEN REVERSES REPEATING ACTION. AT SAME TIME THE BRAKE AND GAS PEDAL EXTENDS UPWARD AND DOWN. THE FORWARD SEAT MOTION COULD CRUSH A CHEST AGAINST THE STEERING WHEEL, AND THE BACKWARD MOTION COULD BREAK LEGS OF A PERSON SITTING IN THE BACK SEAT. IF THIS OCCURS ... Read more
Incident date: May 12, 2008
WHEN KEY IS INSERTED IN IGNITION, THE SEAT SLAMS FORWARD INTO THE STEERING WHEEL AND THEN REVERSES SLAMMING TO EXTREME BACK POSITION AND THEN REVERSES REPEATING ACTION. AT SAME TIME THE BRAKE AND GAS PEDAL EXTENDS UPWARD AND DOWN. THE FORWARD SEAT MOTION COULD CRUSH A CHEST AGAINST THE STEERING WHEEL, AND THE BACKWARD MOTION COULD BREAK LEGS OF A PERSON SITTING IN THE BACK SEAT. IF THIS OCCURS ... Read more
Incident date: Jan 1, 2012
UNDER MODERATE ACCELERATION IN COLD WEATHER, THE VEHICLE HESITATES CONTINUOUSLY AND REPEATEDLY. 3 TRIPS TO DEALER AND A CALL TO FORD TO RESOLVE ISSUE. THEY REPLACED A FUEL INJECTOR AND PROBLEM WENT AWAY. PROBLEM MAY BE COMING BACK, ABOUT A YEAR LATER. *TR
Incident date: Jan 1, 2012
UNDER MODERATE ACCELERATION IN COLD WEATHER, THE VEHICLE HESITATES CONTINUOUSLY AND REPEATEDLY. 3 TRIPS TO DEALER AND A CALL TO FORD TO RESOLVE ISSUE. THEY REPLACED A FUEL INJECTOR AND PROBLEM WENT AWAY. PROBLEM MAY BE COMING BACK, ABOUT A YEAR LATER. *TR
Incident date: Jun 10, 2013
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT THERE WAS A RUMBLING NOISE COMING FROM THE REAR PASSENGER'S SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WERE IT WAS DETERMINED THAT THE REAR WHEEL BEARING SEALS AND AXLE SHAFT NEEDED TO BE REPLACED. THE CONTACT SPOKE WITH THE MANUFACTURER AND REFERENCED NHTSA CAMPAIGN ID NUMBER: 04V328000 (SUSPENSION), BUT WAS TOLD ... Read more
Incident date: May 14, 2013
TL* THE CONTACT OWNS A 2006 LINCOLN LS. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY ENGAGED INTO SAFE MODE AND LOST ACCELERATION POWER. THE CONTACT STATED THAT ETC SAFE MODE LIGHT ILLUMINATED WHEN THE FAILURE OCCURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE A FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 184,000. *TR
Incident date: Jun 5, 2013
TL* THE CONTACT OWNS A 1995 LINCOLN TOWNCAR. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED IN A RESIDENTIAL GARAGE, IT IGNITED INTO FLAMES. THE VEHICLE WAS UNOCCUPIED. THE FIRE DEPARTMENT ARRIVED TO EXTINGUISH THE FLAMES AND ALSO DETECTED THAT THE FIRE ORIGINATED IN THE AREA OF THE CRUISE CONTROL COMPONENT. THE CONTACT'S GARAGE AND THE VEHICLE WERE DESTROYED. THE VEHICLE REMAINED AT THE CON... Read more
Fire
Incident date: Jun 7, 2012
TL* THE CONTACT OWNS A 2008 LINCOLN NAVIGATOR. THE CONTACT STATED WHILE DRIVING 60 MPH, THE PANEL LIGHTING FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE IT WAS STATED THE FUSE BOX IN THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN. *TR
Incident date: May 3, 2013
1 YEAR AFTER PURCHASE AT 52,000 -REPLACED COILS (RECALLED) , BRAKE SWITCH, COST JUST TO LEAD AND FIND ISSUES AFTER FULL SERVICE MAINTENANCE, $1500. 2 YRS IN, TRANSMISSION DUE TO THING THAT IS ATTACHED AND LOOKS LIKE A BRAIN PLATE TO THE TRANSMISSION, (SMS PACK)STILL OWING PLUS NOW, UPCOMING ON LATEST TRANSMISSION/COMPUTER/ AT 84,000 :( S CAR HAS TAKEN ME COMPLETELY UPSIDE DOWN AND IN THE HOLE OWI... Read more
Incident date: May 3, 2013
1 YEAR AFTER PURCHASE AT 52,000 -REPLACED COILS (RECALLED) , BRAKE SWITCH, COST JUST TO LEAD AND FIND ISSUES AFTER FULL SERVICE MAINTENANCE, $1500. 2 YRS IN, TRANSMISSION DUE TO THING THAT IS ATTACHED AND LOOKS LIKE A BRAIN PLATE TO THE TRANSMISSION, (SMS PACK)STILL OWING PLUS NOW, UPCOMING ON LATEST TRANSMISSION/COMPUTER/ AT 84,000 :( S CAR HAS TAKEN ME COMPLETELY UPSIDE DOWN AND IN THE HOLE OWI... Read more
Incident date: May 31, 2013
TL* THE CONTACT OWNS A 2007 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE ENGINE BECAME INOPERABLE AFTER NUMEROUS ATTEMPTS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHERE THEY NOTICED THAT THE FUEL PUMP WAS MELTED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WOULD NOT BE AVAILABLE UNTIL APPROXIMATELY ONE MONTH LATER. THE MANUFACTURER WAS MADE AWARE OF THE ... Read more
Fire
Incident date: Jun 4, 2013
LAST WEEK MY 03 LINCOLN AVIATOR TRANSMISSION SHIFT CABLE CAME A LOOSE, IT WAS FIXED. TODAY ON MY WAY FROM WORK THE TRANSMISSION ACTED AS IF IS DIDN'T WANT TO SHIFT INTO THE NEXT GEAR AND THEM THE "CHECK TRANSMISSION" LIGHT AND "OVERDRIVE" LIGHT CAME ON. I MADE IT HOME SAFELY BUT NOW WILL BE UNABLE TO DRIVE IT, UNTIL FURTHER NOTICE. WILL CALL TO CHECK TO SEE IF MY VEHICLE WAS INCLUDED IN THE RECALL... Read more
Incident date: May 31, 2013
I HAVE A 1998 LINCOLN TOWN CAR WITH LOW MILES (125,000). THE CHEAP PLASTIC THAT THE INTAKE MANIFOLD IS MADE OUT OF HAS CRACKED WERE THE HEATER HOSE CONNECTS IN THE BACK CAUSING THE VEHICLE TO NOT BE DRIVE-ABLE DUE TO OVERHEATING. *TR
Incident date: May 17, 2013
TL* THE CONTACT OWNS A 2007 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE FUEL PUMP HAD BECOME BURNED AND WOULD NEED REPLACING. THE CONTACT STATED THAT THE FUEL PUMP HAD TO BE REPLACED WITH AN AFTER MARKET FUEL PUMP BECAUSE THE ORIGINA... Read more
Fire
Incident date: May 22, 2013
I READ IN THE PAPER THAT YOU ARE INVESTIGATING FORD F150 TRUCKS WITH THE ECOBOOST ENGINE FOR SUDDEN STALLING PROBLEMS WHEN ATTEMPTING TO ACCELERATE. I HAVE EXPERIENCED THE SAME PROBLEM SEVERAL TIMES WITH MY 2013 LINCOLN MKS WITH THE ECOBOOST ENGINE. PREVIOUSLY I OWNED A 2010 LINCOLN MKS WITH THE ECOBOOST ENGINE THAT ALSO OCCASIONALLY EXPERIENCED THE SAME PROBLEM. *TR
Incident date: May 20, 2013
TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, FUEL FUMES FILLED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE FUEL DELIVERY SYSTEM HAD RUPTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,500. *TR
Incident date: Apr 17, 2013
FIRST TIME I WAS DRIVING AT ABOUT 20 MILES PER HOUR AND LET GO OF THE GAS PEDAL THE CAR JUMPED OUT OF DRIVE AND DID A JERKING SOUND THEY REPLIED IT WAS 2 SOLENOIDS WERE REPLACED THE NEXT TIME I WAS DIVING UP A HILL WITH A 20% GRADE AND TRIED TO ACCELERATE AND IT LOST ALL POWER. IT REMAINED THE SAME ON ACCELERATION. NO POWER WHAT SO EVER UNTIL I MADE IT TO THE TOP. *TR
Incident date: Apr 17, 2013
FIRST TIME I WAS DRIVING AT ABOUT 20 MILES PER HOUR AND LET GO OF THE GAS PEDAL THE CAR JUMPED OUT OF DRIVE AND DID A JERKING SOUND THEY REPLIED IT WAS 2 SOLENOIDS WERE REPLACED THE NEXT TIME I WAS DIVING UP A HILL WITH A 20% GRADE AND TRIED TO ACCELERATE AND IT LOST ALL POWER. IT REMAINED THE SAME ON ACCELERATION. NO POWER WHAT SO EVER UNTIL I MADE IT TO THE TOP. *TR
Incident date: Apr 17, 2013
FIRST TIME I WAS DRIVING AT ABOUT 20 MILES PER HOUR AND LET GO OF THE GAS PEDAL THE CAR JUMPED OUT OF DRIVE AND DID A JERKING SOUND THEY REPLIED IT WAS 2 SOLENOIDS WERE REPLACED THE NEXT TIME I WAS DIVING UP A HILL WITH A 20% GRADE AND TRIED TO ACCELERATE AND IT LOST ALL POWER. IT REMAINED THE SAME ON ACCELERATION. NO POWER WHAT SO EVER UNTIL I MADE IT TO THE TOP. *TR
LINCOLN
CONTINENTAL
(2001) — SUSPENSION
May 25, 2013
Incident date: May 23, 2013
WHILE BACKING THE CAR OUT OF THE GARAGE AFTER IT HAD BEEN SITTING OVERNIGHT, THERE WAS A LOUD POP AND THE FRONT DRIVER'S SIDE TIRE WENT FLAT. AFTER REMOVING THE WHEEL, I SAW THAT THE LARGE COIL SUSPENSION SPRING HAD BROKEN AND THAT THE SHARP END OF THE BROKEN SPRING HAD SLICED OPEN THE INSIDE SIDEWALL OF THE TIRE. THE CAR IS NOW IN THE SHOP, SO THE VIN AND EXACT MILEAGE ARE NOT AVAILABLE. IF TH... Read more
Incident date: Jan 25, 2012
WHEN I BE DRIVING GIVE IT THE GAS THE ETC FAILED SAFEMODE JUMPS ON HAVE NO ACCELERATION OR POWER I HAVE TO PULL OVER IN TRAFFIC WERE EVER WE ARE AT INTERSTATE, TOWN IT DON'T MATTER IT IS UNSAFE AND I SEE A LOT OF THESE CARS IN THIS YEAR OR EARLIER HAVE THE SAME PROBLEM AND DON'T KNOW HOW TO FIX IT. *TR
Incident date: Jan 16, 2013
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THAT THE MY-TOUCH SYSTEM ENABLED THE MY-KEY SYSTEM AUTOMATICALLY. AS A RESULT, THE VEHICLE WOULD NOT ACCELERATE OVER 59 MPH. IN ADDITION, THE MY-TOUCH SYSTEM AUTOMATICALLY REBOOTED AND CAUSED THE AIR CONDITIONER BLOWER TO SHUT OFF. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS MADE A... Read more
Incident date: Apr 14, 2012
GETTING ON TO THE INTERSTATE AND TRIED TO ACCELERATE AND CAR STARTED KNOCKING, AND SHUDDER HAD LOSE OF POWER. THIS HAS HAPPENED ON SEVERAL OTHER OCCASIONS. NO CHECK ENGINE LIGHTS COME ON. *TR
Incident date: Apr 14, 2012
GETTING ON TO THE INTERSTATE AND TRIED TO ACCELERATE AND CAR STARTED KNOCKING, AND SHUDDER HAD LOSE OF POWER. THIS HAS HAPPENED ON SEVERAL OTHER OCCASIONS. NO CHECK ENGINE LIGHTS COME ON. *TR
Incident date: Apr 14, 2012
GETTING ON TO THE INTERSTATE AND TRIED TO ACCELERATE AND CAR STARTED KNOCKING, AND SHUDDER HAD LOSE OF POWER. THIS HAS HAPPENED ON SEVERAL OTHER OCCASIONS. NO CHECK ENGINE LIGHTS COME ON. *TR
Incident date: Aug 22, 2012
ON SEVERAL OCCASIONS THE VEHICLE'S ENGINE SHUDDERS AND SEEMS TO LOSE POWER WHILE MOVING IF THE GAS IS STEPPED ON AT A FAST RATE. *TR
Incident date: May 12, 2010
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT STATED ALL FOUR CHROME RIMS FLAKED AND THE TIRE PRESSURE DECREASED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE TIRES WERE LOSING PRESSURE. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *TR
Incident date: Nov 10, 2010
WHEN I FIRST GOT THE CAR IN 2010, THE FIRST INCIDENT OCCURRED WHILE I WAS DRIVING ABOUT 40 MPH. I WOULD STEP ON THE ACCELERATOR AND THE CAR WOULD JERK AND THE RPM'S WOULD REV UP AND NOTHING WOULD HAPPEN. ON AN OIL CHANGE SERVICE, I REPORTED THIS TO THE DEALER AND THEY SAID THEY COULD NOT REPRODUCE THE INCIDENT AND NOTHING SHOWED UP ON THE COMPUTER RECORD CHIP. ON MANY OCCASIONS AFTER, THE SAME ... Read more
Incident date: Nov 10, 2010
WHEN I FIRST GOT THE CAR IN 2010, THE FIRST INCIDENT OCCURRED WHILE I WAS DRIVING ABOUT 40 MPH. I WOULD STEP ON THE ACCELERATOR AND THE CAR WOULD JERK AND THE RPM'S WOULD REV UP AND NOTHING WOULD HAPPEN. ON AN OIL CHANGE SERVICE, I REPORTED THIS TO THE DEALER AND THEY SAID THEY COULD NOT REPRODUCE THE INCIDENT AND NOTHING SHOWED UP ON THE COMPUTER RECORD CHIP. ON MANY OCCASIONS AFTER, THE SAME ... Read more
Incident date: Nov 10, 2010
WHEN I FIRST GOT THE CAR IN 2010, THE FIRST INCIDENT OCCURRED WHILE I WAS DRIVING ABOUT 40 MPH. I WOULD STEP ON THE ACCELERATOR AND THE CAR WOULD JERK AND THE RPM'S WOULD REV UP AND NOTHING WOULD HAPPEN. ON AN OIL CHANGE SERVICE, I REPORTED THIS TO THE DEALER AND THEY SAID THEY COULD NOT REPRODUCE THE INCIDENT AND NOTHING SHOWED UP ON THE COMPUTER RECORD CHIP. ON MANY OCCASIONS AFTER, THE SAME ... Read more
Incident date: May 15, 2013
HAPPENED 2 - 3 TIMES. ENGINE WILL SPUTTER/DIE AFTER COMING TO NEAR STOP AND THEN TRYING TO ACCELERATE INTO TRAFFIC FLOW OR MAKE A TURN THROUGH TRAFFIC ONTO A STREET. CAR WILL START UP AGAIN AFTER PRESSING GAS PEDAL NUMEROUS TIMES. VERY SCARY AND DANGEROUS AS CAR DIES IN FRONT OF ONCOMING TRAFFIC .I WAS TOLD AT FORD DEALER THAT FORD KNOWS ABOUT THE PROBLEM BUT THERE IS NOTHING THAT CAN BE DONE. THI... Read more
Incident date: May 12, 2013
THE LIFT GATE CRACKED RIGHT DOWN THE CENTER FOR NO APPARENT REASON. ONE SECOND THE VEHICLE WAS FINE, THE NEXT SECOND, THE ENTIRE LIFT GATE FRAME SPLIT IN TWO. SEE THOUSANDS OF REPORTS OF IT ON GOOGLE BUT WONDERING WHY THERE IS NO RECALL? *TR
Incident date: Jul 31, 2012
MY VEHICLE BROKE DOWN AND THUS HAD IT TOWED TO A FORD DEALERSHIP TO BE FIXED. THE DIAGNOSIS WAS A CRACKED ENGINE MANIFOLD THAT LEAKED COOLANT ALL OVER THE TOP OF THE ENGINE RUINING THE CYLINDERS, SPARK PLUGS, IGNITION COILS, OIL, OIL FILTER AND FUSE BOX. THE DEALERSHIP EXPLAINED TO ME THAT BECAUSE THESE MANIFOLDS ARE NOW PLASTIC AND NO LONGER METAL, THEY ARE PRONE TO BREAKING. THE TOTAL OF THE REP... Read more
Incident date: Dec 24, 2012
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE SPEED REDUCED TO 12 MPH. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FROM DIAGNOSIS AND THEY STATED THE MALFUNCTION WAS CONTRIBUTED TO THE TRANSMISSION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIE... Read more
Incident date: Feb 15, 2013
TL* THE CONTACT OWNS A 2001 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE WINDSHIELD WIPERS STOPPED FUNCTIONING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THAT THE FUSES AND THE WINDSHIELD WIPER MOTOR WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE CONTINUED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID N... Read more
Incident date: Feb 15, 2013
TL* THE CONTACT OWNS A 2001 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE WINDSHIELD WIPERS STOPPED FUNCTIONING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THAT THE FUSES AND THE WINDSHIELD WIPER MOTOR WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE CONTINUED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID N... Read more
Incident date: May 4, 2013
I WAS COMPLETELY STOPPED AT A RED LIGHT WITH MY FOOT ON THE BRAKE. THE CAR SUDDENLY LURCHED ON IT'S OWN. MY REACTION WAS TO APPLY BOTH FEET TO THE BRAKE WITH FORCE. IN SPITE OF THAT, THE VEHICLE CONTINUED TO CRAWL AND IT ROLLED INTO THE INTERSECTION. I WAS HIT BY AN ONCOMING CAR. MY CAR WAS TOTALED. *TR
Crash
1 injured
Incident date: Apr 13, 2013
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT WHILE DRIVING 3 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A TREE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSIS BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 34,000.
Crash
Incident date: Feb 18, 2013
FEBRUARY 2013 AIR BAG LIGHT CAME ON TOOK TO DEALER AND DIAGNOSED PASSENGER SIDE SEAT BELT PRETENSIONER NEEDED REPLACED , REPAIR WAS MADE AT COST OVER 600.00, THEN AGAIN IN MAY 2013 AIR BAG LIGHT CAME ON, DEALER DIAGNOSED DRIVER SIDE SEAT BELT PRETENSIONER NEEDED REPLACED AT ANOTHER COST OF OVER 600.00. *TR