Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Feb 20, 2014
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A LOUD NOISE NEAR THE REAR OF THE VEHICLE. THE FAILURE WORSENED OVER TIME. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THAT THE REAR WHEEL BEARINGS, SEALS, AND REAR AXLE SHAFTS NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V328000 (SUSPENSION). THE VEHICLE WAS ... Read more
LINCOLN
MKZ HYBRID
(2012) - ENGINE
Jun 10, 2014
Incident date: Jun 5, 2014
5 JUNE 14: ENGINE DIED WHILE STOPPED IN HEAVY TRAFFIC. RESTARTED IN PARK ON THIRD TRY. BRAKE AND CROSS TRAFFIC FAULT WARNING LIGHT CAME ON. DEALER UNABLE TO DUPLICATE PROBLEM. 7 JUNE 14: ENGINE DIED SECOND TIME AFTER ENTERING ENTRANCE STREET TO PARKING LOT AT 10 MPH. RESTARTED AFTER STOPPING AND PUTTING TRANSMISSION IN TO PARK. NO WARNING LIGHTS CAME ON. *TR
Incident date: May 19, 2014
TL* THE CONTACT OWNS A 2001 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.
Incident date: Sep 10, 2013
TL* THE CONTACT OWNS A 2010 LINCOLN MKS. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESPOND TO DECELERATION ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO ANOTHER DEALER WHO DETERMINED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE REMEDY FAILED TO REP... Read more
Incident date: Jun 4, 2014
INCIDENT OCCURRED AFTER TURNING RIGHT FROM A FULL STOP AT A STOP LIGHT ONTO CURVY ROAD WITH MODERATE DOWNHILL SLOPE AND CONSTRUCTION BARRICADES ON THE PASSENGER SIDE. TRAFFIC WAS APPROACHING IN OPPOSITE LANE. ROAD WAS CURVING TO THE RIGHT. FRONT COLLISION AVOIDANCE AUDIBLE ALARM AND FLASHING RED LIGHT ACTIVATED. AT THE SAME TIME, ANOTHER ALARM SOUNDED AND A WARNING SCREEN CAME THE DASHBOARD INDICA... Read more
Incident date: Jun 5, 2014
THE WRENCH ICON APPEARED ON THE STEERING WHEEL DASHBOARD, PROMPTING TO CHECK OWNERS' MANUAL. WHEN YOU LOOK UP THE INCIDENT IT READS POWERTRAIN FAULT OR AN AWD FAULT HAS BEEN DETECTED. CONTACT DEALERSHIP AS SOON AS POSSIBLE. OTHER PAST RECALLS HAVE MENTIONED THIS TO BE A TRANSMISSION RANGE SENSOR ISSUE. AN ISSUE THAT CAN RESULT IN A SHIFT OUT OF PARK--USING THE PUSHBUTTONS ON THE DASHBOARD THAT TH... Read more
Incident date: Nov 22, 2010
THE CHROME COATING ON THE ALUMINUM WHEELS STARTED PEELING AND THE AIR WAS LET OUT OF THE TIRES. ONE TIRE HAD EXPLOSIVE DECOMPRESSION WHEN THE CHROME PEELED. IF THE VEHICLE HAD BEEN TRAVELING AT EVEN A MODERATE RATE OF SPEED THE RESULTS COULD HAVE BEEN DEADLY. WHEN THE WHEEL LOSES AIR AND SIDEWALL INTEGRITY WHILE MOVING THE TIRE COULD JUST PEEL OFF THE RIM. I HAD TO HAVE THE RIM BEAD AREA SANDED ... Read more
Incident date: Apr 28, 2014
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. THE CONTACT STATED WHILE ATTEMPTING TO DECELERATE FOR A TRAFFIC LIGHT, THE ENGINE STALLED WITHOUT WARNING. AFTER RESTARTING, THE VEHICLE RESUMED NORMALLY. IN ADDITION, THE BACK UP CAMERA BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE ... Read more
Incident date: Apr 28, 2014
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. THE CONTACT STATED WHILE ATTEMPTING TO DECELERATE FOR A TRAFFIC LIGHT, THE ENGINE STALLED WITHOUT WARNING. AFTER RESTARTING, THE VEHICLE RESUMED NORMALLY. IN ADDITION, THE BACK UP CAMERA BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE ... Read more
Incident date: Mar 11, 2014
MY IGNITION COIL IMPLODED. I REPLACED 6 PLUGS AND ONE COIL, BUT AS THEY WERE GETTING INSTALLED THE MECHANIC SHOWED ME THAT THE COMPUTER IN MY CAR WAS NOT GIVING A READING TO THE NEW COIL, I TOOK THE CAR TO THE DEALER AND THEY CONFIRMED THAT I NEED A NEW COMPUTER (PCM) THE CAR SHAKES UNDER 50 MPH, STOP LIGHTS, ETC...THE DEALER TOLD ME THAT IT WAS A GLITCH ON MY MODEL CAR BUT THEY WON'T FIX IT U... Read more
Incident date: Jan 1, 2003
CAR HESITATES ON ACCELERATION SINCE IT WAS NEW. TOOK THE CAR TO THE SELLING DEALER AND THEY COULD NOT FIND A PROBLEM. THE CONDITION GOT WORSE. WHEN TRAVELING DOWN THE HIGHWAY THE CAR STARTS BUCKING AND MISFIRING. TOOK THE CAR BACK TO THE SELLING LINCOLN DEALERSHIP (SESI LINCOLN MERCURY). THEY DEALERSHIP SAID THE DRIVERS DOOR NEEDED ADJUSTMENT. THIS MADE NO SENSE TO ME AND DID NOT FIX THE PROBLEM. ... Read more
Incident date: Jan 1, 2003
CAR HESITATES ON ACCELERATION SINCE IT WAS NEW. TOOK THE CAR TO THE SELLING DEALER AND THEY COULD NOT FIND A PROBLEM. THE CONDITION GOT WORSE. WHEN TRAVELING DOWN THE HIGHWAY THE CAR STARTS BUCKING AND MISFIRING. TOOK THE CAR BACK TO THE SELLING LINCOLN DEALERSHIP (SESI LINCOLN MERCURY). THEY DEALERSHIP SAID THE DRIVERS DOOR NEEDED ADJUSTMENT. THIS MADE NO SENSE TO ME AND DID NOT FIX THE PROBLEM. ... Read more
Incident date: Jan 1, 2003
CAR HESITATES ON ACCELERATION SINCE IT WAS NEW. TOOK THE CAR TO THE SELLING DEALER AND THEY COULD NOT FIND A PROBLEM. THE CONDITION GOT WORSE. WHEN TRAVELING DOWN THE HIGHWAY THE CAR STARTS BUCKING AND MISFIRING. TOOK THE CAR BACK TO THE SELLING LINCOLN DEALERSHIP (SESI LINCOLN MERCURY). THEY DEALERSHIP SAID THE DRIVERS DOOR NEEDED ADJUSTMENT. THIS MADE NO SENSE TO ME AND DID NOT FIX THE PROBLEM. ... Read more
Incident date: May 27, 2014
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT WHEN APPLYING THE BRAKES, THE BRAKE PEDAL WOULD BECOME ABNORMALLY STIFF. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000 AND THE CURRENT MILEAGE WAS 11... Read more
Incident date: May 27, 2014
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT WHEN APPLYING THE BRAKES, THE BRAKE PEDAL WOULD BECOME ABNORMALLY STIFF. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000 AND THE CURRENT MILEAGE WAS 11... Read more
Incident date: May 26, 2014
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT STATED THAT THERE WAS AN ODOR OF GASOLINE FUEL PRESENT FROM THE REAR END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE FUEL TANK HAD CORRODED CAUSING FUEL TO LEAK OUT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Incident date: Apr 28, 2014
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT PROPANE FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE CATALYTIC CONVERTER MIGHT HAVE FAILED BUT WAS UNAWARE HOW TO REMEDY THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAG... Read more
LINCOLN
MKZ
(2011) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
May 28, 2014
Incident date: Apr 28, 2014
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT PROPANE FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE CATALYTIC CONVERTER MIGHT HAVE FAILED BUT WAS UNAWARE HOW TO REMEDY THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAG... Read more
Incident date: May 25, 2014
TL* THE CONTACT OWNS A 2004 LINCOLN AVIATOR. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED AS ALL OF THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 102,000.
Incident date: May 26, 2014
THE GEAR KNOB ON MY 2005 LINCOLN AVIATOR BROKE CAUSING THE VEHICLE TO GET STUCK IN REVERSE. THIS IS A MAJOR SAFETY HAZARD. THIS APPEARS TO BE A POOR DESIGN BY FORD. BASED ON MY RESEARCH, SEVERAL LINCOLN AVIATOR OWNERS ARE HAVING THE SAME PROBLEM. FORD NEEDS TO DO A RECALL AND FIX THIS ISSUE. *TR
Incident date: May 6, 2014
MY LINCOLN HAS BLOWN #3 SPARK PLUG-WHEN I WAS TRAVELING 70 MPH-TWICE WITHIN 18,000 MILES BETWEEN INCIDENTS-TOTAL REPAIR COST-OVER $1600-TOTAL AGGRAVATION COST-PRICELESS !! EACH TIME THE PLUG BLOWS-THE MECHANIC "FIXES" IT-AND WE ARE TOLD-THERE IS NO PERMANENT FIX-AND IT WILL PROBABLY BLOW AGAIN. WE HAVE BEEN STRANDED BY THIS PROBLEM-IN A LITTLE ONE-HORSE TOWN-WITH NO MECHANIC ON DUTY FOR 2 DAYS-SO,... Read more
Incident date: May 21, 2014
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT ALL FOUR TIRES HAD EXPERIENCED MULTIPLE OCCASIONS OF AIR DEFLATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE INNER RIM OF THE ALUMINUM WHEEL WAS CORRODED AND DAMAGED THE INSIDE OF THE TIRES CAUSING AIR TO EXIT THE TIRES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. TH... Read more
Incident date: Dec 11, 2013
TOTAL AIR SUSPENSION FAILURE. *TR
Incident date: Nov 14, 2012
SEAT BELT ALARM STARTED GOING OFF. FORD SERVICE DEPARTMENT SAID THEY KNEW OF THE CONDITION. THE SEAT BELT IS NOT WORKING CORRECTLY AND IN CASE OF AN ACCIDENT THE AIR BAG/S WILL NOT ENGAGE. THIS IS A SAFETY HAZARD THAT THE FORD COMPANY HAS KNOWN ABOUT AND REFUSES TO FIX AT THEIR COST. IT IS ABOUT $1,000.00 AND I DO NOT HAVE THAT KIND OF MONEY.. THIS TO ME DOESN'T SEEM ANY DIFFERENT THEN GM KNO... Read more
Incident date: Nov 14, 2012
SEAT BELT ALARM STARTED GOING OFF. FORD SERVICE DEPARTMENT SAID THEY KNEW OF THE CONDITION. THE SEAT BELT IS NOT WORKING CORRECTLY AND IN CASE OF AN ACCIDENT THE AIR BAG/S WILL NOT ENGAGE. THIS IS A SAFETY HAZARD THAT THE FORD COMPANY HAS KNOWN ABOUT AND REFUSES TO FIX AT THEIR COST. IT IS ABOUT $1,000.00 AND I DO NOT HAVE THAT KIND OF MONEY.. THIS TO ME DOESN'T SEEM ANY DIFFERENT THEN GM KNO... Read more
Incident date: May 20, 2014
I WAS TOLD TODAY WHILE I WAS GETTING THE OIL CHANGED ON MY VEHICLE THAT THE FRONT LOWER BALL JOINTS WERE VERY LOOSE, AND THAT I WAS LUCKY THAT MY FRONT TIRED HADN'T FALLEN OFF YET. AFTER SPEAKING WITH THE MANAGER HE REFERRED ME TO FORD BECAUSE OF THE RECALL ON THE SUSPENSION THAT HE KNEW ABOUT. HE THOUGH THAT MY CAR SHOULD QUALIFY CONSIDERING THE SEVERITY OF THE CONDITION THAT THEY WERE IN. AFTER ... Read more
Incident date: Feb 7, 2013
WHILE DRIVING I EXPERIENCED ALOUD VIOLET KNOCK AND HESITATION, STALL, WHEN DRIVING THE VEHICLE. THIS OCCURS WITHOUT WARNING. IT FEELS LIKE A SUDDEN LOST OF POWER WHICH LAST FOR 5-7 SECONDS. THIS KNOCK AND HESITATION OCCURS INTERMITTENTLY, IT'S SCARY TO DRIVE THE CAR LIKE THIS, I FEAR THE VEHICLE MAY COMPLETELY STALL IN TRAFFIC AND CAUSE AN ACCIDENT. NOTE I'VE TAKEN THE VEHICLE BACK TO THE DEALERS... Read more
Incident date: Apr 19, 2014
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. WHILE DRIVING 40 MPH, THE BRAKES FAILED INTERMITTENTLY. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD AND SHIFT TO A LOWER GEAR IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THE BRAKE BOOSTER WAS REPLACED TWICE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR. THE MANUFACTURER WAS... Read more
Incident date: Apr 16, 2014
SEAT BELT/AIRBAG WARNING LIGHT APPEARED, AND STARTED REGULAR CHIMING, 5 AT A TIME. *JS
Incident date: Apr 16, 2014
SEAT BELT/AIRBAG WARNING LIGHT APPEARED, AND STARTED REGULAR CHIMING, 5 AT A TIME. *JS
Incident date: Apr 26, 2014
DRIVER WAS PARKING LINCOLN TOWN CAR. STEPPED ON BRAKE WHILE PUTTING CAR INTO PARK POSITION. CAR SUDDENLY ACCELERATED OVER CONCRETE PARKING STOP AND SLAMMED INTO AN ENTRANCE TO SHOPPING CENTER SIGN THAT WAS IN FRONT OF THE PARKING SPACE. THE CAR ENDED UP WITH THE FRONT OF THE CAR AGAINST THE SIGN AND THE REAR WHEELS OF THE CAR UP AGAINST THE PARKING STOP. ALSO, THE REAR DOOR LOCKS FAILED, AND ... Read more
Crash
Incident date: Apr 26, 2014
DRIVER WAS PARKING LINCOLN TOWN CAR. STEPPED ON BRAKE WHILE PUTTING CAR INTO PARK POSITION. CAR SUDDENLY ACCELERATED OVER CONCRETE PARKING STOP AND SLAMMED INTO AN ENTRANCE TO SHOPPING CENTER SIGN THAT WAS IN FRONT OF THE PARKING SPACE. THE CAR ENDED UP WITH THE FRONT OF THE CAR AGAINST THE SIGN AND THE REAR WHEELS OF THE CAR UP AGAINST THE PARKING STOP. ALSO, THE REAR DOOR LOCKS FAILED, AND ... Read more
Crash
Incident date: Apr 26, 2014
DRIVER WAS PARKING LINCOLN TOWN CAR. STEPPED ON BRAKE WHILE PUTTING CAR INTO PARK POSITION. CAR SUDDENLY ACCELERATED OVER CONCRETE PARKING STOP AND SLAMMED INTO AN ENTRANCE TO SHOPPING CENTER SIGN THAT WAS IN FRONT OF THE PARKING SPACE. THE CAR ENDED UP WITH THE FRONT OF THE CAR AGAINST THE SIGN AND THE REAR WHEELS OF THE CAR UP AGAINST THE PARKING STOP. ALSO, THE REAR DOOR LOCKS FAILED, AND ... Read more
Crash
LINCOLN
CONTINENTAL
(2001) - SUSPENSION
May 15, 2014
Incident date: Apr 1, 2014
WHILE BACKING THE CAR OUT OF THE DRIVEWAY AFTER IT HAD BEEN SITTING OVERNIGHT, THERE WAS A LOUD POP AND THE FRONT DRIVER'S SIDE TIRE WENT FLAT. AFTER REMOVING THE WHEEL, I SAW THAT THE LARGE COIL SUSPENSION SPRING HAD BROKEN AND THAT THE SHARP END OF THE BROKEN SPRING HAD SLICED OPEN THE INSIDE SIDEWALL OF THE TIRE. THE CAR IS SITTING THE DRIVEWAY WAITING FOR PART I ORDERED. I CAN NOT BELIEVE IT... Read more
LINCOLN
MKZ HYBRID
(2012) - VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
May 14, 2014
Incident date: May 14, 2014
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED WHILE TRAVELING 30 MPH, HIS FOOT WAS CAUGHT ON SOMETHING UNDERNEATH THE DASHBOARD WHILE HE WAS MOVING IT FROM THE ACCELERATOR TO THE BRAKE PEDAL. THE FAILURE OCCURRED ON 3 DIFFERENT OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 27,300. THE CURRENT MILEAGE WAS 27,348. UPDATED 7/25/14*CN UPD... Read more
LINCOLN
MKZ HYBRID
(2012) - SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
May 14, 2014
Incident date: May 14, 2014
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED WHILE TRAVELING 30 MPH, HIS FOOT WAS CAUGHT ON SOMETHING UNDERNEATH THE DASHBOARD WHILE HE WAS MOVING IT FROM THE ACCELERATOR TO THE BRAKE PEDAL. THE FAILURE OCCURRED ON 3 DIFFERENT OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 27,300. THE CURRENT MILEAGE WAS 27,348. UPDATED 7/25/14*CN UPD... Read more
Incident date: Apr 29, 2014
TL* THE CONTACT OWNS A 1992 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 75,000.
Incident date: May 11, 2014
VEHICLE (08 LINCOLN MKX) WAS CRUISING AT 35MPH GOING DOWN SLIGHT INCLINE WHEN SUDDENLY VEHICLE STARTED ACCELERATING ON ITS OWN AT ~3,500RPM. AS THE VEHICLE WAS GOING DOWN HILL AT 35MPH IN A 30MPH ZONE WITH NO OTHER VEHICLES IN SIGHT, NEITHER GAS NOR BRAKES WERE APPLIED AS THERE WAS NO NEED. FOOT WAS OFF BOTH PEDALS UNTIL I REALIZED THAT THE CAR WAS ACCELERATING ON ITS OWN AT AN UNCONTROLLABLE RATE... Read more
Incident date: May 11, 2014
VEHICLE (08 LINCOLN MKX) WAS CRUISING AT 35MPH GOING DOWN SLIGHT INCLINE WHEN SUDDENLY VEHICLE STARTED ACCELERATING ON ITS OWN AT ~3,500RPM. AS THE VEHICLE WAS GOING DOWN HILL AT 35MPH IN A 30MPH ZONE WITH NO OTHER VEHICLES IN SIGHT, NEITHER GAS NOR BRAKES WERE APPLIED AS THERE WAS NO NEED. FOOT WAS OFF BOTH PEDALS UNTIL I REALIZED THAT THE CAR WAS ACCELERATING ON ITS OWN AT AN UNCONTROLLABLE RATE... Read more
Incident date: May 1, 2014
WHEN DRIVER DOOR SIDE CLOSE THE AJAR DOOR REMAIN ON. NEED TO CLOSE COUPLES OF TIME BUT STILL NOT RESOLVE A PROBLEM .WHEN I WENT TO AUTO REPAIR SHOP SAME PROBLEM FOR EVERY 2013 LINCOLN MKT . *TR
Incident date: Dec 16, 2013
IN DECEMBER 2013, I TOOK MY 2009 LINCOLN MKS TO THE DEALER FOR SERVICE BECAUSE IT OCCASIONALLY ACCELERATES BEFORE SLOWING DOWN WHEN I APPLY THE BRAKES. ON A DIFFERENT OCCASION I WAS BEHIND A CAR THAT SLOWED DOWN THEN CAME TO A COMPLETE STOP TO AVOID HITTING A DEER. I APPLIED THE BRAKES, MY CAR SLOWED DOWN AND MADE A WEIRD NOISE AS IF THE CAR WAS TRYING TO START UP; INSTEAD OF COMING TO A COMPLETE ... Read more
Crash
Incident date: Dec 16, 2013
IN DECEMBER 2013, I TOOK MY 2009 LINCOLN MKS TO THE DEALER FOR SERVICE BECAUSE IT OCCASIONALLY ACCELERATES BEFORE SLOWING DOWN WHEN I APPLY THE BRAKES. ON A DIFFERENT OCCASION I WAS BEHIND A CAR THAT SLOWED DOWN THEN CAME TO A COMPLETE STOP TO AVOID HITTING A DEER. I APPLIED THE BRAKES, MY CAR SLOWED DOWN AND MADE A WEIRD NOISE AS IF THE CAR WAS TRYING TO START UP; INSTEAD OF COMING TO A COMPLETE ... Read more
Crash
Incident date: May 8, 2014
WE HAD A 2009 MKS WHICH ACCELERATED BY IT SELF ON APRIL 21, 2014 AND CAUSED MY WIFE TO HIT A TREE AND SPEND THREE DAYS IN THE HOSPITAL AND ALSO TOTALED OUT OUR CAR. NOT KNOWING THAT THERE WAS A PROBLEM WITH THE CAR, WE BROUGHT A 2010 MKS ON MAY 7, 2010 AND ON MAY 8, 2014 WHEN MY WIFE PULLED INTO OUR DRIVEWAY, THAT CAR ALSO HAD AN UNINTENDED ACCELERATION OPPOSITE CAUSING IT TO SURGE AT A HIGH SPEED... Read more
Crash
Incident date: May 8, 2014
WE HAD A 2009 MKS WHICH ACCELERATED BY IT SELF ON APRIL 21, 2014 AND CAUSED MY WIFE TO HIT A TREE AND SPEND THREE DAYS IN THE HOSPITAL AND ALSO TOTALED OUT OUR CAR. NOT KNOWING THAT THERE WAS A PROBLEM WITH THE CAR, WE BROUGHT A 2010 MKS ON MAY 7, 2010 AND ON MAY 8, 2014 WHEN MY WIFE PULLED INTO OUR DRIVEWAY, THAT CAR ALSO HAD AN UNINTENDED ACCELERATION OPPOSITE CAUSING IT TO SURGE AT A HIGH SPEED... Read more
Crash
Incident date: May 8, 2014
WE HAD A 2009 MKS WHICH ACCELERATED BY IT SELF ON APRIL 21, 2014 AND CAUSED MY WIFE TO HIT A TREE AND SPEND THREE DAYS IN THE HOSPITAL AND ALSO TOTALED OUT OUR CAR. NOT KNOWING THAT THERE WAS A PROBLEM WITH THE CAR, WE BROUGHT A 2010 MKS ON MAY 7, 2010 AND ON MAY 8, 2014 WHEN MY WIFE PULLED INTO OUR DRIVEWAY, THAT CAR ALSO HAD AN UNINTENDED ACCELERATION OPPOSITE CAUSING IT TO SURGE AT A HIGH SPEED... Read more
Crash
Incident date: May 1, 2014
PTU LEAKING WITH A BURNING SMELL. SEAL AND GASKET REPLACED UNDER WARRANTY ON 3/1/11 AT 33,463 MILES. PTU IS LEAKING AGAIN IN 2014 AT 78,000 MILES AND THIS TIME THERE IS NO WARRANTY. SEEING ALL THE PTU PROBLEMS ON THE WEB WITH MKX/EDGE VEHICLES FROM 07/08, WONDER WHERE THE ENGINEERS WERE THE DAY THEY DESIGNED THIS PART AND THE REPLACEMENT PART AND WHY FORD DOESN'T FIX THESE 07/08 VEHICLES CORREC... Read more
Incident date: May 6, 2014
THIS VEHICLE DID NOT HAVE A TETHER ANCHOR INSTALLED IN THE DRIVER'S SIDE POSITION IN THE BACK SEAT. THERE WERE TETHER ANCHORS INSTALLED IN THE CENTER & PASSENGER SEATS. THERE WAS THE PLASTIC CAP ON THE DRIVER'S SIDE, BUT LIFTING IT UP REVEALED NO TETHER ANCHOR. THIS IS IN VIOLATION WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD 213 & 225 WHICH REQUIRE ALL VEHICLES 2000 AND NEWER (WEIGHING LESS THAN 8,... Read more
Incident date: Mar 12, 2014
2009 LINCOLN MKS. CONSUMER WRITES IN REGARDS TO VEHICLE IGNITION FAILURE. *SMD THE CONSUMER STATED THE VEHICLE HAS A KEYLESS IGNITION MODULE THAT WAS USED TO OPEN THE DOORS AND TO START THE ENGINE. RECENTLY, HE STARTED EXPERIENCING PROBLEMS WITH OPENING THE DOORS. THE CONSUMER HAD TO USE THE EMERGENCY BY-PASS SYSTEM TO START THE ENGINE. ON MARCH 12, 2014, THE CONSUMER RETURNED THE VEHICLE TO T... Read more
Incident date: May 1, 2013
I STARTED MY LINCOLN NAVIGATOR PUT THE CAR IN DRIVE AS I PROCEEDED DRIVE 1/4 WAY,HAD TO STOP,BUT COULD NOT PUT THE VEHICLE IN ANY POSITION AFTER THAT,IN THE MIDDLE OF THE ROAD,COULD NOT MOVE THE TRUCK FROM THAT POSITION. *TR
Crash
Incident date: May 1, 2013
I STARTED MY LINCOLN NAVIGATOR PUT THE CAR IN DRIVE AS I PROCEEDED DRIVE 1/4 WAY,HAD TO STOP,BUT COULD NOT PUT THE VEHICLE IN ANY POSITION AFTER THAT,IN THE MIDDLE OF THE ROAD,COULD NOT MOVE THE TRUCK FROM THAT POSITION. *TR
Crash