Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
LINCOLN
NAUTILUS HYBRID
(2025) — SEATS
Sep 19, 2025
Incident date: Aug 15, 2025
Driver side headrest deployment while parked without collision
Incident date: Aug 19, 2025
My ABS, Traction Control, and BRAKES light illuminated while driving. I used an OBD2 scanner to check for any alarms or issues and found out my ABS Control Module has an internal fault. The part has been discontinued and the replacement is on backorder for more than a year. The only fix I have been able to find is using third party repair or out having a refurbished part from anonymous seller... Read more
Incident date: Aug 19, 2025
Vehicle failed to start in dealer's service stall. Fault was corrected 6 days later. Repair order described fault as "2 wires touching under driver's seat". Service desk stated the problem was pre-existing. I would be fearful of the consequences if those two wires "touched" while driving.
Incident date: Sep 18, 2025
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, there was white smoke coming out of the exhaust pipe. The vehicle was taken to Christian Brothers Automotive, where it was inspected, and the contact was informed that the vehicle was experiencing excessive oil consumption and the coolant level was abnormally low. The mechanic referred the contact to the deale... Read more
Incident date: Sep 18, 2025
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, there was white smoke coming out of the exhaust pipe. The vehicle was taken to Christian Brothers Automotive, where it was inspected, and the contact was informed that the vehicle was experiencing excessive oil consumption and the coolant level was abnormally low. The mechanic referred the contact to the deale... Read more
Incident date: Aug 20, 2025
Our 2015 Prius suffers from the Brake booster/master cylinder defect as outlined in TSB T-SB-0024-19. Which is a well known an pervasive issue for this vehicle. We were unable to medically drive when the vehicle was still under the time frame and mileage which would have allowed it to be covered by Toyota. Despite requesting an extension due to extenuating circumstances (medically unable to dri... Read more
Incident date: Aug 15, 2025
While trying to backup my rear view screen camera is black and flashing on and off so fast that I can’t gauge how close or far I am away from an object. Everything works ( radio, GPS, source and other things) with in the screen it self. But the problem is threatening to my safety. I ve tried to reset it by the recommendation of Ford but to no avail.
Incident date: Jun 13, 2025
ABS light and traction light is on then hill assist information comes on then the 4 wheel drive disabled comes on then for minutes later comes back on and says abled. It’s been going on for sometime now but now when I am driving it seems like it just shuts off and then starts again and at times it goes very quick. It is very dangerous. I only have 45000 miles on it.
Incident date: Jun 13, 2025
ABS light and traction light is on then hill assist information comes on then the 4 wheel drive disabled comes on then for minutes later comes back on and says abled. It’s been going on for sometime now but now when I am driving it seems like it just shuts off and then starts again and at times it goes very quick. It is very dangerous. I only have 45000 miles on it.
Incident date: Sep 1, 2025
I recently bought a 2024 nissan sentra sv premium used with 9,000 miles previous owner before me stated car would not accelerate at time after coming to a complete stop and dealership fixed the issue which was the brake switch I recently had the same issue around 15,000 miles and they said it the brake switch again, So I started searching online for similar incidents and it seems pretty common in ... Read more
Incident date: May 5, 2023
Description of the Problem: While operating the vehicle, multiple warning lights illuminated including the Electronic Stability Control (ESC) warning light, the check engine light, and other unknown warning indicators. In addition, several warning messages were displayed, including “Service Engine Soon” and other unknown messages. When this occurs, the vehicle begins to overheat, the auto sta... Read more
Incident date: Jul 19, 2025
The contact owns a 2026 Cadillac CT5. The contact stated that while driving the vehicle with the Super Cruise feature activated, the message indicated a road construction zone, and the brakes independently activated. The contact stated that there was no road construction nearby. The contact reset the super cruise control feature. The contact stated that while the super cruise control was set at 75... Read more
Incident date: Sep 17, 2025
Service Bulletin 16-012 was issued for 2013 CRV for the VTC actuator. This is obviously an issue that Honda is aware of but is refusing to fix. I’ve had to replace this part twice at the same interval of time. The first replacement was covered under my warranty however now that I am out of warranty this repair costs almost 3,000$. I contacted American Honda who refuses to provide good will even ... Read more
Incident date: Sep 8, 2025
Truck will down shift and transmission will slam, super hard. feels like i hit something. almost causing accident. dealership refuses to service my truck or even take a look at the transmission because "its not broken yet" in their words " it needs to fail before they can service it or even look at it, because they wont get paid." I have expressed my concerns about this safety issue and at this po... Read more
Incident date: Sep 8, 2025
Truck will down shift and transmission will slam, super hard. feels like i hit something. almost causing accident. dealership refuses to service my truck or even take a look at the transmission because "its not broken yet" in their words " it needs to fail before they can service it or even look at it, because they wont get paid." I have expressed my concerns about this safety issue and at this po... Read more
Incident date: Aug 1, 2023
The contact owns a 2020 Ford Edge. The contact stated that upon shifting into reverse(R), the rearview camera image displayed a white image on the screen. The contact called a dealer and was informed that the VIN was not under recall. The vehicle was not repaired. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention). The manufact... Read more
Incident date: May 30, 2025
Bought a used 2018 Ford Focus From a dealer in October 2024. In February 2025 the car started shuttering when put inn reverse when I left work. I drove ten miles to Home and didn't drive the car util the next day. The next morning when I went to work the car would not do more than 25 miles per hour. I pulled over and called someone to come tow the car. The car would not go in reverse. Car was take... Read more
Incident date: Jun 28, 2022
Seat Belts/Rear. The integrated retractor bracket edge on the third row seat may contact the seat belt during certain operating conditions. In the event of a crash, the seat belt may not properly restrain thee third row occupant. Service Brakes. Hydraulic: Antilock/Traction Control/Electronic Limited.: Control Unit/Module. On certain sport utility vehicles, the software programmed into this ABS E... Read more
Incident date: Sep 12, 2025
The steering sticks while driving and turning.
Incident date: Sep 12, 2025
The drive power on my 2025 Mazda CX-90 was SEVERELY reduced last week while making a left turn in front of oncoming traffic. No warning light nor sound from my car appeared at the time of this incident. The vehicle was purchased 5 months ago and there have been other occasions where the power was reduced while turning. This incident, however, was the most dangerous. The turn was made at a traf... Read more
Incident date: Mar 1, 2024
have a 2014 Malibu with 132,000 miles. . It stalls in traffic, at intersections and stop signs, which is a dangerous safety issue. The Auto Stop will engage and when I put my foot on the accelerator, it stalls out. Also does it right when I start the engine at times.
Incident date: Apr 5, 2025
rearview camera images ot appear on the dashboard screen
Incident date: Sep 13, 2025
My Jeep Grand Cherokee 2022 4xe lost power while I was going 65 miles per hour on the freeway. I had great difficulty getting to the side of the freeway nearly being struck by other drivers. I had no power steering and no way to put my hazard lights on when the car lost power. The jeep is still not drivable at this time and is at the dealership.
Incident date: Sep 4, 2025
Daytime running lights are both inoperable. This is a known issue with these vehicles. Both went out at the same time and are $2000 to replace. It’s a robbery.
Incident date: Mar 20, 2025
Hello I’m a concerned citizen and I have a question about the Ford recall on the back up cameras, I have 2012 Explorer and my camera has been acting up for a while the same way that ford has mentioned, so I was wondering why isn’t the Explorer not included in this recall.
Incident date: Sep 13, 2025
My Jeep Grand Cherokee 2022 4xe lost power while I was going 65 miles per hour on the freeway. I had great difficulty getting to the side of the freeway nearly being struck by other drivers. I had no power steering and no way to put my hazard lights on when the car lost power. The jeep is still not drivable at this time and is at the dealership.
Incident date: Oct 4, 2024
The lane assist malfunction and periodically jerks. Very unsafe I no longer use this feature . To keep control of the vehicle. I never got it inspected. As the lane assist was in use and it would jerk it would alert me of a lane departure . I mention this to include every known problem I have experienced with the vehicle. The problem That brought me here. Is my engine light came on today. Leading... Read more
Incident date: Oct 4, 2024
The lane assist malfunction and periodically jerks. Very unsafe I no longer use this feature . To keep control of the vehicle. I never got it inspected. As the lane assist was in use and it would jerk it would alert me of a lane departure . I mention this to include every known problem I have experienced with the vehicle. The problem That brought me here. Is my engine light came on today. Leading... Read more
Incident date: Sep 12, 2025
This vehicle is part of a mandatory repurchase. I have had no contact from the manufacturer since March 20, 2025. The vehicle has been modified by the manufacturer from it's origional state while the reacquisition process is completed. It is no longer a usable vehicle because of this modification.
Incident date: Aug 6, 2025
when going over roughts that are considered rough the abs braking system does not engage and I have multiple times of almost hitting the vehicle in front of me cause the abs are multiapplying but not stopping in a normal time, instead the distance is longer...this only happens on rough roads currently and not off roading but actual concrete/asphalt service/highway roads
Incident date: Aug 6, 2025
Often when making a gradual turn such as exiting an interstate onto the off ramp, the steering wheel will stick/lock at the 3 o clock position. This requires considerable force to return the wheel to the 12 o clock and straight position. I took it into the dealership and they found nothing wrong but it seems like an issue with the steering rack. I've heard numerous reports of others encountering t... Read more
Incident date: Sep 12, 2025
Recently noticed that windshield wipers were not operating properly especially in heavy downpours. Difficult to see. Garage noticed that wipers were not operating correctly due to a flaw in the windshield wiper motor. There was a recall on earlier Chevy Equinox Windshield Wiper Motor on the 2015 model. I’m wondering if they ever Corrected that problem for later models or is it possible that they... Read more
Incident date: Sep 4, 2025
I have a 2018 Honda Odyssey, with 66,855 miles. I maintain my vehicle with regularity at my Honda dealership. On [XXX], I was driving home from Las Vegas, NV to Pasadena, CA, when near the state line at Primm, NV, I started hear sounds from my engine and it started losing power. I had to pull over and then had my van towed to a dealership in Las Vegas, NV. The van is available for inspection. The ... Read more
Incident date: Sep 4, 2025
Daytime Running Light failure at 36K Miles on one side. Entire assembly requires warranty replacement with ACC sensor calibration. Appears to be a common issue.
Incident date: Sep 4, 2025
Incident Summary – Vehicle Fire Date of Incident: Thursday, September 4, 2025 Context: I was driving to a scheduled service appointment for my car at Murgado Lincoln Dealership of Chicago Events Leading Up to the Fire While driving, I heard loud metal noises coming from under the hood. The sound was either metal pieces falling off or grinding/chomping metal against metal. Concerned by the noi... Read more
Fire
Incident date: Aug 11, 2025
The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that upon purchasing the vehicle, the trim on the lower part of the windshield detached and was loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. Additional... Read more
Incident date: Sep 11, 2025
Multiple times when placing the vehicle in reverse, review view camera screen shows distorted view or 'camera system not available' and blue screen. Have taken to dealer regarding issue multiple times, issue unresolved by component replacement in kind. Have researched online, found this is a common problem with Ram DS vehicles. Have tried online "tricks" to repair - they work temporarily then prob... Read more
Incident date: Aug 14, 2025
My back window blew out, without any cause. It was parked in my driveway on a 60 degree day. There is a known issue with the 2020 Acura RDX. There is even a service bulletin Acura issued to dealerships TSB 22-014. Acura dealership said was not covered under warranty and I would need to pay out of pocket
Incident date: Aug 14, 2025
The contact owns a 2015 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V270000(Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was made aware of the issue and confirmed that parts were not yet available. The m... Read more
Incident date: May 13, 2025
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure). The contact stated that an unknown dealer was contacted; however, the contact was informed that the recall parts were unavailable. The manufacturer was notified of the issue. The contact had not experienced a failure.
Incident date: Sep 6, 2025
Headrest literally exploded open while driving down the highway with my 15 yr old (who has had 3 brain surgeries) was sitting in the seat. The headrest is now split open and will not "close up". I had a Dodge dealership tell me it was a known problem and they said they would order me a new headrest but it's been 6-9 months and now they will not return my phone calls. Is this a broken active headre... Read more
Incident date: Aug 8, 2025
After going into Auto-idle at a traffic light. The engine did not turn back on when accelerator was pressed. Even after a restart. It took about 30 seconds.
Incident date: Aug 8, 2025
Engine started making a knocking noise on start up. Got progressively worse for the next 3 days before I stopped operation. Dealer states "engine has a rod knock likely due to a spun bearing". No warning lights or messages displayed.
Incident date: Aug 1, 2025
The contact owned a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline) and requested to be removed from the recall distribution list. The contact added that the vehicle was totaled. The local dealer and manufacturer were not contacted.
Incident date: Sep 12, 2023
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the top of the passenger’s side A-pillar trim had fractured, and the driver’s side A-pillar trim was frequently popping out of place while driving. The contact stated that the rear-view... Read more
Incident date: Sep 1, 2025
Regarding SIB 65 12 22, NHTSA ID Number 10227571, Manufacturer Communication Number B651222. Summary: The seal of the roof-mounted antenna housing is separating from the vehicle. Affected Products: (20) Vehicle BMW X3 2018-2022 - BMW X4 2019-2022 - BMW X5 2019-2022 - BMW X6 2020-2022 - BMW X7 2019-2022 I would like to mention that, this issue was known by BMW and acknowledge as Painting Process ... Read more
Incident date: Jul 19, 2024
on [XXX] we bought our 2023 Tahoe High Country from Jeff Gordon Cheverolet in Wilmington NC. In April 2025 a recall was announced on our car for engine failure. In June of 2025 we received a letter stating that a fix for the recall was to have an inspection done. If passed, then an oil change and new cap would be done. This was completed. on [XXX], I was on the highway accelerating to get up the ... Read more
Incident date: Sep 5, 2025
Bucking/shuddering transmission issues with 8F35 transmission. Vehicle shudders under 40MPH. This is a software issue from Ford and should be a RECALL and not a TSB (TSB 21-2389), since this is an issue that will eventually lead to transmission failure due to no fault of the owner. Ford needs to be held accountable for their own faulty parts, rather than charging for a software upgrade that is not... Read more
Incident date: Sep 5, 2025
I am experiencing a recurring issue with my 2021 GMC Sierra where the dashboard displays a “Shift to Park” warning even though the vehicle is already in Park. This typically occurs when I attempt to shut off the vehicle. The doors unlock as expected, confirming the truck is in Park, but the warning prevents me from turning off the ignition immediately. After a few seconds, the warning usually ... Read more
Incident date: Sep 10, 2025
The contact owns a 2021 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). Prior to the letter being received, the message "Engine Oil Low" was displayed on the instrument panel. The contact took the vehicle to the dealer, where it was diagnosed that the issue was with the engine. However, the part to do the repair was not availabl... Read more