Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Sep 27, 2013
THIS VEHICLE AFTER 5 MILES OF DRIVING SUDDENLY LOST POWER AND ENTERED WHAT THEY CALL LIMP HOME MODE DROPPING THE SPEED TO 40 MPH AND THEN TO A CRAWL INTO A NEARBY PARKING LOT. THE DEALER THAT REPAIRED MY VEHICLE SAID THIS HAPPENS TO AVOID FURTHER DAMAGE TO THE ENGINE. THERE WAS NO WARNING UNTIL AFTER THE VEHICLE HAD BEEN STOPPED IN THE PARKING LOT WHEN THE RED ENGINE LIGHT STARTED FLASHING ON TH... Read more
Incident date: Sep 27, 2013
THIS VEHICLE AFTER 5 MILES OF DRIVING SUDDENLY LOST POWER AND ENTERED WHAT THEY CALL LIMP HOME MODE DROPPING THE SPEED TO 40 MPH AND THEN TO A CRAWL INTO A NEARBY PARKING LOT. THE DEALER THAT REPAIRED MY VEHICLE SAID THIS HAPPENS TO AVOID FURTHER DAMAGE TO THE ENGINE. THERE WAS NO WARNING UNTIL AFTER THE VEHICLE HAD BEEN STOPPED IN THE PARKING LOT WHEN THE RED ENGINE LIGHT STARTED FLASHING ON TH... Read more
Incident date: Aug 31, 2013
I TOOK MY 2010 LINCOLN IN TO A LOCAL GARAGE FOR ANNUAL STATE INSPECTION. I WAS TOLD THAT IT WOULD NOT PASS INSPECTION DUE TO BOTH REAR BRAKE LIGHTS NOT FUNCTIONING WHEN PARKING/HEADLIGHTS ARE ON. I THEN TOOK IT TO AN AUTHORIZED FORD DEALER. THEY ALSO FAILED IT FOR A SAFETY INSPECTION STICKER AND I WAS TOLD THAT I NEEDED BOTH REAR QUARTER MOUNT LED TAIL LIGHTS. THEY WOULD COST ME APPROXIMATELY ... Read more
Incident date: Aug 31, 2013
I TOOK MY 2010 LINCOLN IN TO A LOCAL GARAGE FOR ANNUAL STATE INSPECTION. I WAS TOLD THAT IT WOULD NOT PASS INSPECTION DUE TO BOTH REAR BRAKE LIGHTS NOT FUNCTIONING WHEN PARKING/HEADLIGHTS ARE ON. I THEN TOOK IT TO AN AUTHORIZED FORD DEALER. THEY ALSO FAILED IT FOR A SAFETY INSPECTION STICKER AND I WAS TOLD THAT I NEEDED BOTH REAR QUARTER MOUNT LED TAIL LIGHTS. THEY WOULD COST ME APPROXIMATELY ... Read more
Incident date: Nov 30, 2012
HARD SHIFTING WHEN ROLLING DOWN OR DRIVING IN BUMPER TO BUMPER TRAFFIC. DEALER REPLACED SEVERAL PARTS BUT IT STILL HAPPENING LACK OF POWER RATTLE, KNOCKING SOUND WHEN ACCELERATE. *TR
Incident date: Nov 30, 2012
HARD SHIFTING WHEN ROLLING DOWN OR DRIVING IN BUMPER TO BUMPER TRAFFIC. DEALER REPLACED SEVERAL PARTS BUT IT STILL HAPPENING LACK OF POWER RATTLE, KNOCKING SOUND WHEN ACCELERATE. *TR
Incident date: Aug 2, 2013
OUR VEHICLE WAS INVOLVED IN A REAR END CRASH WHILE STOPPED AT A PEDESTRIAN CROSS WALK. THE VISUAL DAMAGE TO OUR LINCOLN MKX WAS THE EXHAUST SYSTEM AND REAR BUMPER. THE NON-VISUAL DAMAGE WAS THE BRAKE POWER BOOSTER. THE POWER SURGE FROM THE REAR END IMPACT WHILE THE BRAKES WERE ENGAGED CAUSED THE BRAKE POWER BOOSTER TO FAIL. BOTH MY MECHANIC AND THE LOCAL FORD DEALER CONFIRM THAT THE FAILURE OF... Read more
Crash
Incident date: Aug 2, 2013
OUR VEHICLE WAS INVOLVED IN A REAR END CRASH WHILE STOPPED AT A PEDESTRIAN CROSS WALK. THE VISUAL DAMAGE TO OUR LINCOLN MKX WAS THE EXHAUST SYSTEM AND REAR BUMPER. THE NON-VISUAL DAMAGE WAS THE BRAKE POWER BOOSTER. THE POWER SURGE FROM THE REAR END IMPACT WHILE THE BRAKES WERE ENGAGED CAUSED THE BRAKE POWER BOOSTER TO FAIL. BOTH MY MECHANIC AND THE LOCAL FORD DEALER CONFIRM THAT THE FAILURE OF... Read more
Crash
Incident date: Aug 2, 2013
OUR VEHICLE WAS INVOLVED IN A REAR END CRASH WHILE STOPPED AT A PEDESTRIAN CROSS WALK. THE VISUAL DAMAGE TO OUR LINCOLN MKX WAS THE EXHAUST SYSTEM AND REAR BUMPER. THE NON-VISUAL DAMAGE WAS THE BRAKE POWER BOOSTER. THE POWER SURGE FROM THE REAR END IMPACT WHILE THE BRAKES WERE ENGAGED CAUSED THE BRAKE POWER BOOSTER TO FAIL. BOTH MY MECHANIC AND THE LOCAL FORD DEALER CONFIRM THAT THE FAILURE OF... Read more
Crash
Incident date: Sep 2, 2013
THE PLASTIC TENSIONER FOR TIMING CHAIN BROKE DUE TO BEING MADE OF PLASTIC. INTERNAL PARTS SHOULD NOT BE PLASTIC. ALTHOUGH NO ACCIDENT, CAR IS DISABLED. WHOEVER BUILT THOSE CARS, HAVE NO REGARD FOR SAFETY. *TR
Incident date: Aug 29, 2013
I STOPPED THE CAR IN MY GARAGE AND PUSHED THE KEYLESS IGNITION BUTTON, BUT DID NOT PUT THE CAR IN PARK. I EXITED THE CAR AND IT SLOWLY COASTED DOWN THE DRIVEWAY AND INTO A DEEP GULLY.. THE DAMAGE TO THE CAR FROM THE ACCIDENT AND THE WRECKERS GETTING IT OUT OF THE GULLY WAS $14,400. I HAVE SINCE LEARNED MOST WELL-ENGINEERED CARS, EXCLUDING FORD/LINCOLN, LOCK THE BREAKS OR PUT THE CAR INTO PARK... Read more
Crash
Incident date: Aug 29, 2013
I STOPPED THE CAR IN MY GARAGE AND PUSHED THE KEYLESS IGNITION BUTTON, BUT DID NOT PUT THE CAR IN PARK. I EXITED THE CAR AND IT SLOWLY COASTED DOWN THE DRIVEWAY AND INTO A DEEP GULLY.. THE DAMAGE TO THE CAR FROM THE ACCIDENT AND THE WRECKERS GETTING IT OUT OF THE GULLY WAS $14,400. I HAVE SINCE LEARNED MOST WELL-ENGINEERED CARS, EXCLUDING FORD/LINCOLN, LOCK THE BREAKS OR PUT THE CAR INTO PARK... Read more
Crash
Incident date: Sep 6, 2013
MY 01 LINCOLN LS 3.9 V8 CAUGHT FIRE WHILE IT WAS SITTING IN MY DRIVEWAY AT 11:30 PM. BY THE TIME IT WAS NOTICED, THE ENTIRE FRONT HALF WAS ENGULFED. IT EXPLODED ABOUT 3 TIMES (POSSIBLY THE AIRBAGS EXPLODING). THE FIRE DEPARTMENT PUT THE FIRE OUT BEFORE IT REACHED THE FUEL TANK. I HAD DRIVEN IT AROUND AN HOUR BEFORE. THE MOST DAMAGE WAS NEAR THE DRIVER SIDE FRONT OF CAR NEAR WHERE THE HEADLIGHT AND... Read more
Fire
Incident date: Sep 6, 2013
MY 01 LINCOLN LS 3.9 V8 CAUGHT FIRE WHILE IT WAS SITTING IN MY DRIVEWAY AT 11:30 PM. BY THE TIME IT WAS NOTICED, THE ENTIRE FRONT HALF WAS ENGULFED. IT EXPLODED ABOUT 3 TIMES (POSSIBLY THE AIRBAGS EXPLODING). THE FIRE DEPARTMENT PUT THE FIRE OUT BEFORE IT REACHED THE FUEL TANK. I HAD DRIVEN IT AROUND AN HOUR BEFORE. THE MOST DAMAGE WAS NEAR THE DRIVER SIDE FRONT OF CAR NEAR WHERE THE HEADLIGHT AND... Read more
Fire
Incident date: Sep 6, 2013
MY 01 LINCOLN LS 3.9 V8 CAUGHT FIRE WHILE IT WAS SITTING IN MY DRIVEWAY AT 11:30 PM. BY THE TIME IT WAS NOTICED, THE ENTIRE FRONT HALF WAS ENGULFED. IT EXPLODED ABOUT 3 TIMES (POSSIBLY THE AIRBAGS EXPLODING). THE FIRE DEPARTMENT PUT THE FIRE OUT BEFORE IT REACHED THE FUEL TANK. I HAD DRIVEN IT AROUND AN HOUR BEFORE. THE MOST DAMAGE WAS NEAR THE DRIVER SIDE FRONT OF CAR NEAR WHERE THE HEADLIGHT AND... Read more
Fire
Incident date: Sep 16, 2013
I WAS SITTING IN PARK. JUST HAD STOPPED TO MAKE A DEPOSIT. PUT MY FOOT ON THE BRAKE & MY 2003 AVIATOR WOULD NOT SHIFT FROM PARK. CALLED THE DEALER, GOT THEIR TOW SERVICE. THE TOW GUY TOLD ME TO PUT MY FEET ON THE BRAKES, MY BRAKE LIGHTS DID NOT COME ON. HE SAID THAT'S WHY IT WILL NOT SHIFT FROM PARK. IT IS NOT GETTING THE SIGNAL THAT THE BRAKES WERE MASHED. GOT IT TOWED. DEALER REPLACED THE SHIFTE... Read more
Incident date: Sep 20, 2013
TL* THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, A LOUD ROARING NOISE WAS HEARD FROM THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT INSPECTED UNDER THE HOOD AND DETECTED THAT THE NOISE WAS COMING FROM THE AIR LIFT COMPRESSOR. THE NOISE COULD ALSO BE HEARD WHEN THE VEHICLE WAS STATIONARY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. TH... Read more
Incident date: Sep 21, 2013
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, ALL OF THE INSTRUMENT PANEL WARNING INDICATORS BEGAN TO ILLUMINATE CONTINUOUSLY UNTIL THE ENGINE WAS TURNED OFF. IN ADDITION, THE GEAR LEVER FAILED TO SHIFT INTO REVERSE UNTIL AFTER SEVERAL ATTEMPTS WERE MADE BY THE CONTACT. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPA... Read more
Incident date: Sep 21, 2013
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, ALL OF THE INSTRUMENT PANEL WARNING INDICATORS BEGAN TO ILLUMINATE CONTINUOUSLY UNTIL THE ENGINE WAS TURNED OFF. IN ADDITION, THE GEAR LEVER FAILED TO SHIFT INTO REVERSE UNTIL AFTER SEVERAL ATTEMPTS WERE MADE BY THE CONTACT. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPA... Read more
Incident date: Sep 21, 2013
TL* THE CONTACT OWNS A 2005 LINCOLN LS. THE CONTACT STATED THAT THE IGNITION COILS WERE REPLACED FREQUENTLY BEFORE 100,000 MILES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THE IGNITION COILS MISFIRED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Incident date: Sep 2, 2013
2003 LINCOLN ZEPHYR. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. *SMD THE CONSUMER STATED THE VEHICLE WOULD NOT PICK UP SPEED, WHEN DRIVING UP A HILL. AT TIMES, THE VEHICLE WOULD THEN COAST SEVERAL FEET. THE CONSUMERS HANDWRITING IS ILLEGIBLE.
Incident date: Sep 9, 2011
THIS BRIEF - WILL NEED ADDITIONAL EXPLANATION OF ALL EVIDENCE -- I PURCHASED MKT LINCOLN APPROX 10/2010. I ALSO WAS TOLD BY THEN F&I MGR [XXX] THAT THE FORD EXTENDED WARRANTY IS THE EXACT SAME AND HE DESCRIBED AS THE EXTENSION OF THE FACTORY BUMPER TO BUMPER WARRANTY THAT COMES WITH THE CAR - THE PRICE WAS $1705.00. I ASKED HIM IT IS THE EXACT SAME ? - HE SAID YES. WELL I PURCHASED AND HAVE SINCE... Read more
Incident date: Sep 4, 2013
WHILE I WAS TAKING MY CHILDREN TO SCHOOL, WAS ATTEMPTING TO SLOW DOWN AND COME TO A COMPLETE STOP, I COULD PRESS THE AND MAKE GO DOWN. I HAD TO PRETTY MUCH AS THEY SAY STAND UP ON THE BRAKES. WHILE AT STOP AND STILL APPLYING ALOT OF FORCE TO THE PEDAL THE CAR IS SLOWLY ROLLING. THE LINCOLN SERVICE MANAGER SAID IT WAS THE BRAKE BOOSTER CAUSING THE PROBLEM. BIG SAFETY PROBLEM! *TR
Incident date: Jul 3, 2013
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED WHILE TURNING LEFT, CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE THEN PROCEEDED THROUGH TRAFFIC AND CRASHED INTO ANOTHER VEHICLE THAT WAS TURNING RIGHT BUT THE CONTACT'S VEHICLE DID NOT STOP AND PROCEEDED TO TRAVEL OVER A SIDE WALK. THE CONTACT WAS ABLE TO SHIFT INTO NEUTRAL AN... Read more
Crash
2 injured
LINCOLN
MKZ HYBRID
(2012) — STEERING
Sep 16, 2013
Incident date: Sep 14, 2013
WHILE DRIVING NEAR MY HOME THE POWER STEERING FAILED WITH NO WARNING AND THE SERVICE ADVANCETRAC MESSAGE CAME ON. I HAVE THE CAR EXACTLY 2 YEARS AND HAVE ONLY A LITTLE OVER 11,000 MILES ON IT! THANK GOODNESS I WASN'T ON A HIGHWAY AND I WAS ONLY BLOCKS FROM MY HOME. *TR
LINCOLN
MKZ HYBRID
(2012) — STEERING
Sep 16, 2013
Incident date: Sep 14, 2013
POWER STEERING QUIT WITH NO WARNING AND SERVICE ADVANCETRAC MESSAGE CAME ON. FORD SAYS THE RACK AND PINION STEERING NEEDED TO BE REPLACED. NOW I'M AFRAID TO DRIVE THE CAR, NO CONFIDENCE IN THE QUALITY AND SAFETY. *TR
Incident date: Aug 29, 2013
I WAS PARKED ALMOST PERPENDICULAR TO THE CURB (THAT WAS THE WAY THE PARKING SPOTS WERE SET.) I PUT THE CAR INTO REVERSE AND WAS ABOUT TO BACK OUT WHEN I SAW A CAR IN MY REAR VIEW. I QUICKLY SHIFTED INTO DRIVE AND PUT MY FOOT ON THE BRAKE. THE CAR SUDDENLY ACCELERATED FORWARD ABOUT A FOOT OR MORE BEFORE STRIKING A LAMP POST. THERE WAS EXTENSIVE DAMAGE TO THE RIGHT FRONT HEADLIGHT AS WELL AS THE B... Read more
Crash
Incident date: Aug 29, 2013
I WAS PARKED ALMOST PERPENDICULAR TO THE CURB (THAT WAS THE WAY THE PARKING SPOTS WERE SET.) I PUT THE CAR INTO REVERSE AND WAS ABOUT TO BACK OUT WHEN I SAW A CAR IN MY REAR VIEW. I QUICKLY SHIFTED INTO DRIVE AND PUT MY FOOT ON THE BRAKE. THE CAR SUDDENLY ACCELERATED FORWARD ABOUT A FOOT OR MORE BEFORE STRIKING A LAMP POST. THERE WAS EXTENSIVE DAMAGE TO THE RIGHT FRONT HEADLIGHT AS WELL AS THE B... Read more
Crash
Incident date: Aug 28, 2013
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT WHILE TRAVELING AT UNKNOWN SPEEDS, THE STOP SAFELY NOW WARNING MESSAGE ILLUMINATED AND A GASOLINE ODOR WAS NOTICED. UPON INSPECTION, IT WAS FOUND THAT FUEL WAS LEAKING AT AN ALARMING RATE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS FOUND THAT THE FUEL LINE HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABO... Read more
Incident date: Sep 2, 2013
WHILE DRIVING SAID VEHICLE INTO THE SUN, THE INSTALLED FACTORY CHROME DECORATIVE TRIM SHINES BACK INTO THE DRIVERS EYES MAKING IT VERY HARD TO READ THE CAR INSTRUMENTS, THE TRIM AREA SHINES LIKE DIAMONDS INTO THE DRIVERS EYES EVEN WITH SUNGLASSES ON IN THE ARIZONA SUN, THIS ALSO VERY DISTRACTING. EUROPEAN CARS ARE NOT BUILT WITH THIS DISTRACTION. THE DRIVERS SEAT ( CENTER ) DOES NOT ALIGN WITH... Read more
Incident date: Sep 7, 2013
WHILE DRIVING THE 2013 MKS AT 70 MPH ON A 3 LANE HIGHWAY THE POWER CUT OUT AND THE CAR BEGAN TO DECELERATE. I WAS ABLE TO GUIDE THE CAR FROM FAR LEFT LANE ACROSS 2 ADDITIONAL LANES TO SHOULDER OF THE ROAD WITH NO POWER, WE COASTED. LUCKILY THERE WAS LIGHT TRAFFIC AT THE TIME. THE CAR WOULD NOT RESTART AND A TOW TRUCK WAS CALLED. WHEN OUR SON PICKED US UP ROADSIDE HE CONVEYED THAT THE IDENTICAL ... Read more
Incident date: Sep 8, 2013
WE OWN A 2001 LINCOLN L.S.. WHILE MAKING A RIGHT HAND TURN IN A CURVE LAST NIGHT I HEARD A LOUD CRACKING SOUND COME FROM THE DRIVERS SIDE FRONT SUSPENSION. INSTANTLY THE DRIVERS SIDE FRONT END DROPPED CAUSING ME TO LOSE CONTROL OF THE STEERING. SNATCHED THE STEERING WHEEL HARD TO THE LEFT OUT OF MY HANDS CAUSING ME TO CROSS OPPOSING TRAFFIC INTO A DITCH SLIDING INTO THE FRONT OF A CONCRETE PIPE LE... Read more
Crash
Incident date: Sep 8, 2013
WE OWN A 2001 LINCOLN L.S.. WHILE MAKING A RIGHT HAND TURN IN A CURVE LAST NIGHT I HEARD A LOUD CRACKING SOUND COME FROM THE DRIVERS SIDE FRONT SUSPENSION. INSTANTLY THE DRIVERS SIDE FRONT END DROPPED CAUSING ME TO LOSE CONTROL OF THE STEERING. SNATCHED THE STEERING WHEEL HARD TO THE LEFT OUT OF MY HANDS CAUSING ME TO CROSS OPPOSING TRAFFIC INTO A DITCH SLIDING INTO THE FRONT OF A CONCRETE PIPE LE... Read more
Crash
Incident date: Sep 6, 2013
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REMEDIED UNDER NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE TO COMPLETE THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 3000.
Incident date: Sep 3, 2013
TL* THE CONTACT OWNS A 2003 LINCOLN AVIATOR. THE CONTACT STATED THAT WHILE ATTEMPTING TO SHIFT INTO REVERSE, THE GEAR LEVER DETACHED UNEXPECTEDLY. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN INFORMED THE CONTACT THAT THE GEAR SHIFT ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 02V313000 ... Read more
Incident date: Jul 1, 2013
THE VEHICLE START EXPERIENCING A ROAR COMING FROM THE FRONT END. TOOK VEHICLE TO DEALER WHO ADVISED THAT TIRES WERE OUR OF BALANCE AND ALSO NEEDED AN ALIGNMENT. THE ALIGNMENT WAS DONE AND WHEELS BALANCED. DID NOT SOLVE PROBLEM. TOOK BACK TO DEALER WHO STATED WOULD NEED A NEW SET OF TIRES TO CORRECT SITUATION. ADVISED DEALER THAT TIRES WERE ONLY 13 MONTHS OLD THAT I WOULD TAKE TO TIRE STORE WHERE... Read more
Incident date: Jul 1, 2013
THE VEHICLE START EXPERIENCING A ROAR COMING FROM THE FRONT END. TOOK VEHICLE TO DEALER WHO ADVISED THAT TIRES WERE OUR OF BALANCE AND ALSO NEEDED AN ALIGNMENT. THE ALIGNMENT WAS DONE AND WHEELS BALANCED. DID NOT SOLVE PROBLEM. TOOK BACK TO DEALER WHO STATED WOULD NEED A NEW SET OF TIRES TO CORRECT SITUATION. ADVISED DEALER THAT TIRES WERE ONLY 13 MONTHS OLD THAT I WOULD TAKE TO TIRE STORE WHERE... Read more
Incident date: Aug 20, 2013
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING WHEEL BECAME STUCK WITHOUT ANY WARNING. THE VEHICLE RETURNED TO NORMAL FUNCTION AFTER THE CONTACT PROCEEDED TO DRIVE. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO TWO DIFFERENT INDEPENDENT MECHANICS, WHO BOTH INFORMED THE CONTACT THAT THE LO... Read more
Incident date: Aug 26, 2013
I WAS DRIVING MY DAUGHTER TO SCHOOL WHEN I NOTICED THE INSIDE OF MY CAR STARTED SPARKING NEAR THE DASHBOARD THEN A FEW MINS LATER MY WHEEL LOCKED UP I COULDN'T TURN AND ALMOST CRASHED. I PUT POWER STEERING FLUID IN BUT THAT DIDN'T HELP . ALSO HAD SOMEONE LOOK AT IT AND THEY SAID ITS A PROBLEM WITH THE BEARING UNDERNEATH THE HOOD IS ALSO SPARKING WHEN I START THE CAR. *JS
Fire
Incident date: Aug 26, 2013
I WAS DRIVING MY DAUGHTER TO SCHOOL WHEN I NOTICED THE INSIDE OF MY CAR STARTED SPARKING NEAR THE DASHBOARD THEN A FEW MINS LATER MY WHEEL LOCKED UP I COULDN'T TURN AND ALMOST CRASHED. I PUT POWER STEERING FLUID IN BUT THAT DIDN'T HELP . ALSO HAD SOMEONE LOOK AT IT AND THEY SAID ITS A PROBLEM WITH THE BEARING UNDERNEATH THE HOOD IS ALSO SPARKING WHEN I START THE CAR. *JS
Fire
Incident date: Aug 31, 2013
I WAS DRIVING ON THE FREEWAY WHEN I HEARD A LOUD SOUND LIKE A GUNSHOT AND WHITE SOMKE EVERYWHERE. I TURN TO THE RIGHT WHERE MY COUSIN WAS SITTING AND THINK ITS ONE OF MY TIRES THAT BLEW OUT. SO I PULL OVER TO FIND OUT THAT MY PASSANGER SEAT AIRBAG DEPLOYED FOR NO REASON. MY COUSIN WAS VERY HURT HIS SHOULDER WAS SWOLLEN AND IS IN PAIN DUE TO THE AIRBAG. I ALMOST CRASHED AS WELL. *JS
1 injured
Incident date: Jun 1, 2009
POOR VISIBILITY AT NIGHT DUE TO POOR LOW BEAM HEADLIGHTS. HIGH BEAMS EQUIVALENT TO WHAT LOW BEAMS SHOULD BE. HAVE EVEN REPLACED HEADLIGHTS WITH USED PARTS WITH MORE REFLECTIVE MATERIAL INTACT. HAVE PURCHASE POLISHING KITS FOR LENS. LENS REMAINS YELLOWED AND SCRATCHED, AND LIGHTING DIM DESPITE USE OF SYLVANIA SILVER STAR BULBS. NO NEW HALOGEN LIGHTS AVAILABLE, AND USE PARTS ARE WELL OVER 100 A PIEC... Read more
Incident date: Jun 7, 2013
HI I OWN A 2004 LINCOLN NAVIGATOR FOR 6 MONTHS AFTER THE 3RD MONTH MY AIR SUSPENCION WENT OUT THE FRONT OF MY TRUCK IS SO LOW IT TOUCH THE TIRES WHEN I DRIVE THE TRUCK BOUNCE SO MUCH MY BACK AND HEAD HURTS I HATE TO DRIVE IT BUT IS THE ONLY CAR I HAVE AND NO MONEY TO FIX MY KIDS DONT LIKE TO DRIVE IN IT AND IM SCARE TO TAKE MY 7 MONTH OLD BABY ANY WERE BECAUSE I AM SCARED THAT SHE WILL GET HURT F... Read more
1 injured
Incident date: Aug 22, 2013
I WAS NEARLY STOPPED AT A 4-WAY INTERSECTION, FOOT LIGHTLY ON THE BRAKE, WHEN THE CAR LUNGED FORWARD AND I HEARD A NOISE AS IF I WERE PRESSING THE ACCELERATOR AND GIVING THE CAR GAS. I PRESSED THE BRAKES HARD AND THE CAR SLOWED BUT DID NOT STOP PROMPTLY (AS IF BRAKES WERE NOT WORKING WELL). THIS WAS AN UNEXPLAINED ACCELERATION, AND DANGEROUS. IF THE CAR HAD NOT FINALLY STOPPED, I WOULD HAVE BEEN I... Read more
Incident date: Aug 22, 2013
I WAS NEARLY STOPPED AT A 4-WAY INTERSECTION, FOOT LIGHTLY ON THE BRAKE, WHEN THE CAR LUNGED FORWARD AND I HEARD A NOISE AS IF I WERE PRESSING THE ACCELERATOR AND GIVING THE CAR GAS. I PRESSED THE BRAKES HARD AND THE CAR SLOWED BUT DID NOT STOP PROMPTLY (AS IF BRAKES WERE NOT WORKING WELL). THIS WAS AN UNEXPLAINED ACCELERATION, AND DANGEROUS. IF THE CAR HAD NOT FINALLY STOPPED, I WOULD HAVE BEEN I... Read more
Incident date: Aug 4, 2013
TL* THE CONTACT OWNS A 2001 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE PARKED AND UNOCCUPIED, THE VEHICLE SPONTANEOUSLY COMBUSTED. THE FIRE DEPARTMENT WAS SUMMONED TO EXTINGUISH THE FLAMES. A POLICE REPORT WAS ALSO FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 129,000. *TT
Fire
Incident date: Aug 4, 2013
TL* THE CONTACT OWNS A 2001 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE PARKED AND UNOCCUPIED, THE VEHICLE SPONTANEOUSLY COMBUSTED. THE FIRE DEPARTMENT WAS SUMMONED TO EXTINGUISH THE FLAMES. A POLICE REPORT WAS ALSO FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 129,000. *TT
Fire
Incident date: Aug 1, 2013
I WAS DRIVING MY 2005 LINCOLN TOWN CAR SIGNATURE SERIES APPROXIMATELY TWENTY FIVE MILES PER HOUR. WHEN I APPROACHED A STOP SIGN THAT ANOTHER DRIVER WAS ALREADY STOPPED AT, MY BRAKES COMPLETELY FAILED, WITH THE PEDAL GOING ALL THE WAY TO THE FLOOR, CAUSING ME TO HIT THE BACK OF THE OTHER PERSON'S VEHICLE. I THEN THREW MY CAR INTO PARK TO SPEAK WITH THE DRIVER OF THE OTHER VEHICLE. THE BRAKES SEEMED... Read more
Crash
Incident date: Jul 12, 2011
AIR BAG WARNING LIGHT CAME ON. TOOK TO DEALER AND THEY DIAGNOSED FAILURE OF THE DRIVER SEAT BELT PRETENSIONER AND REPLACED AT A COST OF $628. THIRTY DAYS LATER, AUGUST 13, AIR BAG WARNING LIGHT CAME ON AGAIN. TOOK TO DEALER AND THIS TIME I WAS TOLD THE PASSENGER SIDE SEAT BELT PRETENSIONER WAS FAULTY AND REPLACED AT A COST OF $764. IT WOULD SEEM THAT A SAFETY REQUIREMENT SUCH AS THESE SHOULD LAST ... Read more
Incident date: Jul 12, 2011
AIR BAG WARNING LIGHT CAME ON. TOOK TO DEALER AND THEY DIAGNOSED FAILURE OF THE DRIVER SEAT BELT PRETENSIONER AND REPLACED AT A COST OF $628. THIRTY DAYS LATER, AUGUST 13, AIR BAG WARNING LIGHT CAME ON AGAIN. TOOK TO DEALER AND THIS TIME I WAS TOLD THE PASSENGER SIDE SEAT BELT PRETENSIONER WAS FAULTY AND REPLACED AT A COST OF $764. IT WOULD SEEM THAT A SAFETY REQUIREMENT SUCH AS THESE SHOULD LAST ... Read more