Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Dec 12, 2013
IN CURVE ON HIGHWAY LOST CONTROL OF VEHICLE AND WENT INTO ADJACENT LANE BEFORE REGAINING CONTROL. IF THERE HAD BEEN ANOTHER CAR IN THAT LANE WOULD HAVE COLLIDED WITH IT. TOOK TO LINCOLN DEALER. THEY TOLD ME STEERING CORRODED BUT WAS TOLD THAT THE VEHICLE IS NOT PART OF RECALL. ALSO CALLED FORD MOTOR AND THEY TOLD ME SAME THING. THE REPAIRS COST $2000 . LINCOLN DEALERSHIP SAID VEHICLE NOT SAFE TO D... Read more
Incident date: Apr 1, 2011
THESE WHEELS ARE IDENTIFIED AS 17" 8 SPOKE MACHINED & PAINTED ALUMINUM WHEEL WHICH BEGAN TO CORRODE AND PEEL AROUND 2011. THEY LEAK AIR AROUND THE CONTACT OF THE RIM AND TIRE BECAUSE OF THE CORROSION. THIS CONDITION REQUIRES HAVING THE WHEEL TAKEN APART AND CORROSION REMOVED THEN REASSEMBLING THE WHEEL AND RE-BALANCING THE TIRE ASSEMBLY BEFORE RE-INSTALLING BACK ON TO CAR. DEPENDING ON SEVERAL CON... Read more
Incident date: Sep 30, 2013
I PURCHASED A MOPAR VEHICLE PROTECTION PLAN AS MY FIRST EXTENDED PLAN FROM CHRYSLER FOR A PRE-OWNED 2009 LINCOLN MKS MODEL. I TOOK THE VEHICLE INTO A REPUTABLE LINCOLN-FORD DEALERSHIP TO HAVE A FEW ISSUES RESOLVED. THESE ISSUES ARE: 1) BAD SMELLING FUMES ENTERING THE CABIN OF THE VEHICLE WHEN THE AIR IS ON IN ANY MODE SETTING SUCH AS THE WINDSHIELD OR BASE MODE. THE FUMES SMELL SO TOXIC THAT SOMET... Read more
1 injured
Incident date: Apr 11, 2013
THUD NOISE AND RATTLING COMING FROM FRONT OF CAR (FRONT WHEELS), WHEN GOING OVER EVEN THE SLIGHTEST BUMP. *TR
Incident date: Nov 19, 2013
AFTER NOTICING SAME FUEL LEAK UNDER MY CAR , I TOOK THEM TO FORD DEALERSHIP FOR INSPECTION. THEIR TECHNICIAN FOUND THAT FUEL TANK IS HEAVILY CORRODED AROUND WELD ON THE REAR SIDE OF THE FUEL TANK, AND THAT FUEL LEAKS AT THAT PLACE WHEN THE FUEL TANK IS FULL. HE TOLD ME THAT TANK SHOULD BE REPLACED. AFTER THAT I TALKED WITH LINCOLN REPRESENTATIVE AND SHE TOLD ME THAT LINCOLN DOESN'T COVER FUEL TAN... Read more
Incident date: Jul 23, 2013
I PURCHASED THIS VEHICLE AS A CERTIFIED USED VEHICLE. IT HAD AN EXTENDED WARRANTY. ONCE IT EXPIRED I'VE EXPERIENCED EVERY SINGLE COMPLAINT PEOPLE HAVE STATED ONLINE ABOUT THIS VEHICLE. AS OF TODAY (12/02/13) IT STILL HAS ONLY 74,000 MILES ON IT AND THE LATEST PROBLEM IS THE TRANSMISSION NEEDS TO BE REPLACED BUT THEY DON'T KNOW WHY. I AM A STAY AT HOME MOM AND WEAR-AND-TEAR ON IT IS VERY MINIMAL (G... Read more
Incident date: Jul 23, 2013
I PURCHASED THIS VEHICLE AS A CERTIFIED USED VEHICLE. IT HAD AN EXTENDED WARRANTY. ONCE IT EXPIRED I'VE EXPERIENCED EVERY SINGLE COMPLAINT PEOPLE HAVE STATED ONLINE ABOUT THIS VEHICLE. AS OF TODAY (12/02/13) IT STILL HAS ONLY 74,000 MILES ON IT AND THE LATEST PROBLEM IS THE TRANSMISSION NEEDS TO BE REPLACED BUT THEY DON'T KNOW WHY. I AM A STAY AT HOME MOM AND WEAR-AND-TEAR ON IT IS VERY MINIMAL (G... Read more
Incident date: Jul 23, 2013
I PURCHASED THIS VEHICLE AS A CERTIFIED USED VEHICLE. IT HAD AN EXTENDED WARRANTY. ONCE IT EXPIRED I'VE EXPERIENCED EVERY SINGLE COMPLAINT PEOPLE HAVE STATED ONLINE ABOUT THIS VEHICLE. AS OF TODAY (12/02/13) IT STILL HAS ONLY 74,000 MILES ON IT AND THE LATEST PROBLEM IS THE TRANSMISSION NEEDS TO BE REPLACED BUT THEY DON'T KNOW WHY. I AM A STAY AT HOME MOM AND WEAR-AND-TEAR ON IT IS VERY MINIMAL (G... Read more
Incident date: Jul 23, 2013
I PURCHASED THIS VEHICLE AS A CERTIFIED USED VEHICLE. IT HAD AN EXTENDED WARRANTY. ONCE IT EXPIRED I'VE EXPERIENCED EVERY SINGLE COMPLAINT PEOPLE HAVE STATED ONLINE ABOUT THIS VEHICLE. AS OF TODAY (12/02/13) IT STILL HAS ONLY 74,000 MILES ON IT AND THE LATEST PROBLEM IS THE TRANSMISSION NEEDS TO BE REPLACED BUT THEY DON'T KNOW WHY. I AM A STAY AT HOME MOM AND WEAR-AND-TEAR ON IT IS VERY MINIMAL (G... Read more
Incident date: Nov 19, 2013
I'VE BEEN SMELLING GAS AND I THOUGHT IT MIGHT HAVE BEEN FROM OTHER CARS ON THE ROAD UNTIL TODAY WHEN MY CAR STARTED MAKING A LOUD NOISE SOUNDING LIKE IT WAS COMING FROM THE PASSENGER FRONT SIDE.IT STALLED OUT ON ME AROUND A MONTH AGO FOR NO REASON AND WHEN I WENT TO PARK IT TODAY I KEPT SMELLING GAS AND NOTICED IT'S MY VEHICLE. *TR
Incident date: Nov 19, 2013
I'VE BEEN SMELLING GAS AND I THOUGHT IT MIGHT HAVE BEEN FROM OTHER CARS ON THE ROAD UNTIL TODAY WHEN MY CAR STARTED MAKING A LOUD NOISE SOUNDING LIKE IT WAS COMING FROM THE PASSENGER FRONT SIDE.IT STALLED OUT ON ME AROUND A MONTH AGO FOR NO REASON AND WHEN I WENT TO PARK IT TODAY I KEPT SMELLING GAS AND NOTICED IT'S MY VEHICLE. *TR
Incident date: Nov 30, 2013
I WAS TURNING AND IT STARTED MAKING LOUD NOISE LIKE RATTLING .SOUND LIKE METAL AND WHEN I HIT THE GAS IT SOUND WORSE. SORT OF LIKE IT WAS HARD TO TAKE OFF. ALSO,SOUNDS LIKE SOMETHING RUBBING. THE NOISE SOUNDS LIKE IT'S COMING FROM THE PASSENGER SIDE SOMEWHERE UNDERNEATH. *TR
Incident date: Nov 24, 2013
AIR SUSPENSION FAILURE. *TR
Incident date: Oct 30, 2013
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING) AND CONTACTED THE DEALER, WHO STATED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCE A FAILURE... Read more
Incident date: Nov 24, 2013
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS SCHEDULED TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE... Read more
Incident date: Nov 1, 2013
IT WAS DRIVING FINE ONE DAY UNTIL I WENT TO START IT. IT SAID ETC ENGINE FAIL SAFE MODE, CHECK PARKING BRAKE AND SOMETHING ABOUT THE GEARS. IT STARTS SOMETIMES, I'VE HAD IT SHUT DOWN WHILE DOING 50 MPH AND LOSE STEERING AND BAD BRAKING. THIS IS A POTENTIAL HAZARD FOR MY NEWBORN IN THE CAR. NOW IT WONT START AND NO ONE KNOWS WHAT THE PROBLEM IS. HOW CAN THEY SELL A CAR THAT THEY CANT FIND OUT THE P... Read more
Incident date: Nov 1, 2013
IT WAS DRIVING FINE ONE DAY UNTIL I WENT TO START IT. IT SAID ETC ENGINE FAIL SAFE MODE, CHECK PARKING BRAKE AND SOMETHING ABOUT THE GEARS. IT STARTS SOMETIMES, I'VE HAD IT SHUT DOWN WHILE DOING 50 MPH AND LOSE STEERING AND BAD BRAKING. THIS IS A POTENTIAL HAZARD FOR MY NEWBORN IN THE CAR. NOW IT WONT START AND NO ONE KNOWS WHAT THE PROBLEM IS. HOW CAN THEY SELL A CAR THAT THEY CANT FIND OUT THE P... Read more
Incident date: Nov 1, 2013
IT WAS DRIVING FINE ONE DAY UNTIL I WENT TO START IT. IT SAID ETC ENGINE FAIL SAFE MODE, CHECK PARKING BRAKE AND SOMETHING ABOUT THE GEARS. IT STARTS SOMETIMES, I'VE HAD IT SHUT DOWN WHILE DOING 50 MPH AND LOSE STEERING AND BAD BRAKING. THIS IS A POTENTIAL HAZARD FOR MY NEWBORN IN THE CAR. NOW IT WONT START AND NO ONE KNOWS WHAT THE PROBLEM IS. HOW CAN THEY SELL A CAR THAT THEY CANT FIND OUT THE P... Read more
Incident date: Nov 1, 2013
IT WAS DRIVING FINE ONE DAY UNTIL I WENT TO START IT. IT SAID ETC ENGINE FAIL SAFE MODE, CHECK PARKING BRAKE AND SOMETHING ABOUT THE GEARS. IT STARTS SOMETIMES, I'VE HAD IT SHUT DOWN WHILE DOING 50 MPH AND LOSE STEERING AND BAD BRAKING. THIS IS A POTENTIAL HAZARD FOR MY NEWBORN IN THE CAR. NOW IT WONT START AND NO ONE KNOWS WHAT THE PROBLEM IS. HOW CAN THEY SELL A CAR THAT THEY CANT FIND OUT THE P... Read more
Incident date: Nov 2, 2013
MY HUSBAND AND I WERE DRIVING OUR 2003 LINCOLN AVIATOR WHEN IT BASICALLY STOPPED GOING AND WOULDN'T CHANGE GEAR OR SPEED UP. (THIS IS THE SECOND TIME IT'S GOTTEN STUCK IN GEAR, THE 1ST TIME WAS WHEN IT WAS PARKED AND WOULDN'T MOVE BUT THE GEAR SHIFT MOVED FREELY). WE GOT IT BACK HOME AND REALIZED AGAIN THE TRANSMISSION SHIFT CABLE HAD COME DISLODGED. LINCOLN HAD A RECALL ON 25 VEHICLE REGARDING T... Read more
Incident date: Nov 2, 2013
MY HUSBAND AND I WERE DRIVING OUR 2003 LINCOLN AVIATOR WHEN IT BASICALLY STOPPED GOING AND WOULDN'T CHANGE GEAR OR SPEED UP. (THIS IS THE SECOND TIME IT'S GOTTEN STUCK IN GEAR, THE 1ST TIME WAS WHEN IT WAS PARKED AND WOULDN'T MOVE BUT THE GEAR SHIFT MOVED FREELY). WE GOT IT BACK HOME AND REALIZED AGAIN THE TRANSMISSION SHIFT CABLE HAD COME DISLODGED. LINCOLN HAD A RECALL ON 25 VEHICLE REGARDING T... Read more
Incident date: Jun 10, 2013
THE CRUISE CONTROL MODULE STOPPED WORKING ON MY VEHICLE AND NOW I'M TOLD IT CAN'T BE REPLACED. SUBSEQUENTLY, THE RADIO & A/C STOPPED WORKING. THIS CRUISE CONTROL MODULE HAD TO BE REPLACED BECAUSE OF IT'S ABILITY TO SPONTANEOUSLY COMBUST THE CAR IN FLAMES AS IT DID ON MY 1996 LINCOLN TOWN CAR. WHY DOESN'T THE GOVERNMENT ENFORCE THE RECALL LAWS? *TR
Fire
Incident date: Jun 10, 2013
THE CRUISE CONTROL MODULE STOPPED WORKING ON MY VEHICLE AND NOW I'M TOLD IT CAN'T BE REPLACED. SUBSEQUENTLY, THE RADIO & A/C STOPPED WORKING. THIS CRUISE CONTROL MODULE HAD TO BE REPLACED BECAUSE OF IT'S ABILITY TO SPONTANEOUSLY COMBUST THE CAR IN FLAMES AS IT DID ON MY 1996 LINCOLN TOWN CAR. WHY DOESN'T THE GOVERNMENT ENFORCE THE RECALL LAWS? *TR
Fire
Incident date: Nov 8, 2013
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT WHILE APPLYING THE BRAKES TO COMPLETE A TURN AT 10 MPH, A LOUD METAL-ON-METAL NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN STATED THAT THE FRONT BRAKES NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE W... Read more
Incident date: Nov 4, 2013
STEERING STICKS AND VEHICLE BECOMES HARD TO TURN. WILL WORK NORMALLY THEN WILL STICK BECOMING ALMOST IMPOSSIBLE TO TURN THEN AS YOU TURN IT WILL STICK THEN RELEASE THEN STICK THEN RELEASE. SERPENTINE BELT IS IN NEW CONDITION. FILLED WITH POWER STEERING FLUID AND NOT LEAKING. BELT IS NOT SLIPPING ON PULLEY WHEN OCCURRING. I AM BRINGING TO DEALERSHIP FOR REPAIR TODAY. MUSCATELLBURNS FORD HAWLEY... Read more
Incident date: May 1, 2005
VERY POOR HEADLIGHTS, CAUSING AN UNSAFE DRIVING CONDITION WHILE ONLY BEING ABLE TO SEE A SHORT DISTANCE IN FRONT OF YOUR CAR AT NIGHT. *TR
Incident date: Oct 19, 2012
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THE SEAT BELT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
Incident date: Nov 1, 2013
NOTICED THE BRAKE LIGHT CAME ON MINUTES LATER WHILE ON MY WAY HOME. I COME TO A STOP AT A LIGHT AND THE BRAKES HAD COMPLETELY FAILED. I WAS NOT AWARE OF ANY RECALL UNTIL I WAS INFORMED BY MY MECHANIC THAT THERE WAS A RECALL ON THE ABS PUMP MOTOR. THE CAR WAS PURCHASED AROUND 1991-1992 IT WAS A PRIVATE SALE. *TR
Incident date: Nov 3, 2013
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT UPON ENTERING THE VEHICLE, FUEL WAS SMELLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE FUEL TANK NEEDED TO BE REPLACED DUE TO A HOLE IN THE HOUSING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Incident date: Jan 1, 2010
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE RUBBER ON THE IGNITION SWITCH BECAME WORN PREMATURELY AND CAUSED THE STEERING WHEEL TO BE EXPOSED AND ALLOW DEBRIS TO PENETRATE THE STEERING WHEEL SYSTEM. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE INSPECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS NOT AVAILABLE.... Read more
Incident date: Oct 8, 2013
TL* THE CONTACT OWNS A 2009 LINCOLN TOWN CAR. THE CONTACT RECEIVED A RECALL NOTIFICATION OF THE NHTSA CAMPAIGN ID NUMBER 13V385000 (STEERING); HOWEVER ,THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL SINCE THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME.
Incident date: Jul 27, 2011
ORIGINAL SCREEN WAS CRACKED-UNIT WOULD NOT WORK - LINCOLN REPLACED UNIT. APPROXIMATELY 3 WEEKS AGO AFTER LAST UPDATE FROM FORD, THE UNIT WAS NOT WORKING PROPERLY-COULDN'T USE NAVIGATION BECAUSE IT WOULDN'T TAKE ADDRESSES AND OTHER MINOR ISSUES -WE CALLED AND FORD TRIED TO RESET IT TWICE - DIDN'T WORK. TOOK CAR IN TO FORD LAND-LAKEWOOD, CO. THEY TESTED AND AGAIN TRIED TO RESET - NO LUCK - FINALLY... Read more
Incident date: Nov 1, 2013
I WAS DRIVING OUT OF THE PARKING LOT SUDDENLY ANXIOUS ABOUT THE GAS PEDAL BECAUSE HOWEVER HARD I PRESSED IT, THE CAR WOULDN'T MOVE AHEAD. I MANAGED TO GET ONTO THE MAIN ROAD WITH THE EMERGENCY WRENCH COMING UP ALONG WITH THE DRIVER AIRBAG AND ZERO MILEAGE FOR THE CAR INDICATING. HOWEVER, THIS WAS LUCKY BECAUSE IT DIDN'T HAPPEN ON HIGHWAY, I WAS EXTREMELY STRESSED OUT STANDING IN THE LANE TO TURN... Read more
1 injured
Incident date: Nov 1, 2013
I WAS DRIVING OUT OF THE PARKING LOT SUDDENLY ANXIOUS ABOUT THE GAS PEDAL BECAUSE HOWEVER HARD I PRESSED IT, THE CAR WOULDN'T MOVE AHEAD. I MANAGED TO GET ONTO THE MAIN ROAD WITH THE EMERGENCY WRENCH COMING UP ALONG WITH THE DRIVER AIRBAG AND ZERO MILEAGE FOR THE CAR INDICATING. HOWEVER, THIS WAS LUCKY BECAUSE IT DIDN'T HAPPEN ON HIGHWAY, I WAS EXTREMELY STRESSED OUT STANDING IN THE LANE TO TURN... Read more
1 injured
Incident date: Nov 1, 2013
I WAS DRIVING OUT OF THE PARKING LOT SUDDENLY ANXIOUS ABOUT THE GAS PEDAL BECAUSE HOWEVER HARD I PRESSED IT, THE CAR WOULDN'T MOVE AHEAD. I MANAGED TO GET ONTO THE MAIN ROAD WITH THE EMERGENCY WRENCH COMING UP ALONG WITH THE DRIVER AIRBAG AND ZERO MILEAGE FOR THE CAR INDICATING. HOWEVER, THIS WAS LUCKY BECAUSE IT DIDN'T HAPPEN ON HIGHWAY, I WAS EXTREMELY STRESSED OUT STANDING IN THE LANE TO TURN... Read more
1 injured
Incident date: Oct 31, 2013
I WENT TO CAL WORTHINGTON IN ANCHORAGE ALASKA WHERE I BOUGHT MY CAR TO HAVE THE RECALL 13S04 FUEL DELIVERY MODULE REPLACED. NOW LESS THAN A WEEK WITH THE NEW MODULE, THE MODULE IS LEAKING AND THE GAS FUMES ARE OVERWHELMING INSIDE MY GARAGE. I PARKED MY CAR OUTSIDE LAST NIGHT TO BE SURE IT WAS THE CAR. I PULLED IT BACK IN THIS MORNING AND RIGHT AWAY THE GARAGE WAS OVERWHELMED WITH GAS FUMES. TH... Read more
Incident date: Nov 20, 2012
WHILE DRIVING THE CAR I WAS APPROACHING A STOPPED VEHICLE AT A STOP LIGHT AHEAD OF ME. WHEN I APPLIED THE BRAKES THERE WAS WHAT SEEMED LIKE A SURGE OF POWER AND I PUT BOTH FEET ON THE BRAKE PEDAL AND IT WAS NOT GOING TO STOP. I BUMPED THE VEHICLE IN FRONT OF ME QUITE HARD BUT THERE WAS NO DAMAGE BUT THE DRIVER WAS QUITE UPSET AND I DO NOT BLAME THEM. ON THE SECOND OCCASION MY WIFE WAS D... Read more
Incident date: Jul 17, 2013
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 60,000.
Incident date: May 1, 2013
TL* THE CONTACT OWNS A 2010 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE ROTOR AND BRAKE BECAME WORN PREMATURELY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE BRAKES AND ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 52,000. THE VIN WAS UNAVAILABLE.
Incident date: Oct 28, 2013
OUR 2003 LINCOLN AVIATOR CONTINUES TO EXPERIENCE THE SAME PROBLEM - ONCE IN PARK, YOU CANNOT MOVE THE GEAR SHIFT TO ANY OTHER GEAR - IT'S STUCK. OCCASIONALLY, MY HUSBAND CAN WIGGLE A WIRE UNDERNEATH THE BRAKE AND GAS PEDALS SO WE CAN SHIFT INTO REVERSE OR DRIVE BUT THIS CONTINUES TO HAPPEN. I HAVE BEEN STUCK, ALONE AND WITH OUR SMALL CHILDREN. IS THERE A PERMANENT CORRECTION FOR THIS ISSUE? *T... Read more
Incident date: Oct 22, 2013
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 13V385000 (STEERING). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PARTS NEEDED TO COMPLETE THE RECALL TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.... Read more
Incident date: Oct 24, 2013
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE DEALER WAS CONTACTED AND STATED THAT THE REPAIR COULD NOT BE PERFORMED BECAUSE THE VEHICLE WAS PURCHASED IN OHIO AND THE STATE OF CALIFORNIA, IN WHICH THE CONTACT RESIDED, WAS NOT PARTICIPATING IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILU... Read more
Incident date: Oct 10, 2013
HELLO, I BOUGHT A 2003 LINCOLN LS AND I'M GETTING A MESSAGE ON THE DASH THAT IS SAYING ETC FAIL SAFETY MODE AND THE CAR IS NOT ABLE TO GO OVER 30 MPH, AND HAS VERY SLOW PICK UP AND IS RUNNING VERY HARD. I HAVE FOUND THAT SOMETIMES IF I TURN THE CAR OFF/ON THE MESSAGE DOES NOT COME UP THE CAR DRIVES NORMALLY. I HAVE TRIED REPLACING THE THROTTLE BODY AFTER GETTING THE CHECK ENGINE LIGHT CAME ON ... Read more
Incident date: Oct 10, 2013
HELLO, I BOUGHT A 2003 LINCOLN LS AND I'M GETTING A MESSAGE ON THE DASH THAT IS SAYING ETC FAIL SAFETY MODE AND THE CAR IS NOT ABLE TO GO OVER 30 MPH, AND HAS VERY SLOW PICK UP AND IS RUNNING VERY HARD. I HAVE FOUND THAT SOMETIMES IF I TURN THE CAR OFF/ON THE MESSAGE DOES NOT COME UP THE CAR DRIVES NORMALLY. I HAVE TRIED REPLACING THE THROTTLE BODY AFTER GETTING THE CHECK ENGINE LIGHT CAME ON ... Read more
Incident date: Oct 16, 2013
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT WHILE REVERSING, THE ENGINE RPMS INCREASED EXCESSIVELY AS THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE CRASHED INTO TWO OTHER VEHICLES. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC BUT A DIAGNOSTIC WAS NOT PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE... Read more
Crash
Incident date: Oct 22, 2012
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT WAS DRIVING 10 MPH WHEN THE VEHICLE BECAME DIFFICULT TO STEER, PRODUCING A STIFF BINDING WHEN TURNING THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION AND REPAIR. THE CONTACT WAS ADVISED THAT THE LOWER INTERMEDIATE STEERING SHAFT WAS CORRODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF TH... Read more
Incident date: Oct 19, 2013
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 13V385000 (STEERING) AND STATED THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED BUT WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Apr 15, 2013
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE AT A DEALER FOR ROUTINE MAINTENANCE, THE TECHNICIAN STATED THAT ENGINE COOLANT WAS LEAKING FROM THE INTAKE MANIFOLD, WHICH WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
Incident date: Apr 15, 2013
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE AT A DEALER FOR ROUTINE MAINTENANCE, THE TECHNICIAN STATED THAT ENGINE COOLANT WAS LEAKING FROM THE INTAKE MANIFOLD. THE TECHNICIAN STATED THAT THE INTAKE MANIFOLD WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Incident date: Sep 27, 2013
THIS VEHICLE AFTER 5 MILES OF DRIVING SUDDENLY LOST POWER AND ENTERED WHAT THEY CALL LIMP HOME MODE DROPPING THE SPEED TO 40 MPH AND THEN TO A CRAWL INTO A NEARBY PARKING LOT. THE DEALER THAT REPAIRED MY VEHICLE SAID THIS HAPPENS TO AVOID FURTHER DAMAGE TO THE ENGINE. THERE WAS NO WARNING UNTIL AFTER THE VEHICLE HAD BEEN STOPPED IN THE PARKING LOT WHEN THE RED ENGINE LIGHT STARTED FLASHING ON TH... Read more