Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Aug 22, 2014
FRONT PASSENGER SEAT BELT WARNING DOES NOT DOES NOT LIGHT UP OR BEEP FOR AROUND 4 BLOCKS OF TRAVEL. IF MOST ACCIDENTS HAPPEN CLOSE TO HOME THIS COULD BE SERIOUS OR EVEN FATAL. THE DEALER SAYS IT IS THIS WAY WITH ALL THE OTHER MODELS HE COMPARED MINE TO. THIS DOES NOT MAKE A SAFE SITUATION. THE DRIVER'S WARNING WORKS RIGHT AFTER MOTION BEGINS. THE PASSENGER'S BELT WARNING SHOULD WORK THE SAME ... Read more
Incident date: Aug 1, 2001
WHEN IT RAINS THE WATER RUNS OFF THE WINDSHIELD ON THE DRIVERS SIDE, THE WATER GOES DOWN TO THE GROUND BETWEEN THE KICK BOARD AND THE FENDERS AND PROPERLY DRAINS TO THE GROUND. THE PROBLEM IS: ON THE PASSENGER SIDE THE WATER FROM THE WINDSHIELD COMES IN THROUGH THE KICKBOARD AREA FLOODING THE FLOORBOARD. THIS HAS BEEN A CONSTANT PROBLEM. WATER COMES IN AND DAMAGES THE CARPET. LEAVES A PUDDLE OF WA... Read more
Incident date: Aug 1, 2001
WHEN IT RAINS THE WATER RUNS OFF THE WINDSHIELD ON THE DRIVERS SIDE, THE WATER GOES DOWN TO THE GROUND BETWEEN THE KICK BOARD AND THE FENDERS AND PROPERLY DRAINS TO THE GROUND. THE PROBLEM IS: ON THE PASSENGER SIDE THE WATER FROM THE WINDSHIELD COMES IN THROUGH THE KICKBOARD AREA FLOODING THE FLOORBOARD. THIS HAS BEEN A CONSTANT PROBLEM. WATER COMES IN AND DAMAGES THE CARPET. LEAVES A PUDDLE OF WA... Read more
Incident date: Jul 16, 2014
TL* THE CONTACT OWNS A 2001 LINCOLN TOWN CAR. WHILE DRIVING 65 MPH IN HEAVY RAIN, THE WINDSHIELD WIPERS ACTIVATED AND THEN SUDDENLY FAILED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT AND OCCURRED ON THREE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Incident date: Aug 15, 2014
THIS WELL-MAINTAINED CAR IS KEPT IN A PRIVATE GARAGE. I CRANKED CAR IN THE MORNING AND AIR BAG LIGHT CAME ON. DROVE TO DEALER WITHOUT PROTECTION OF AN OPERATIONAL AIR BAG SYSTEM. DEALER IDENTIFIED PROBLEM AS PASSENGER SIDE, FRONT SEATBELT PRETENSIONER BUT THERE HAD BEEN NO PASSENGER IN CAR EITHER THE LAST TIME IT WAS DRIVEN OR AS THE CAR WAS CRANKED AND AIR BAG LIGHT CAME ON INDICATING A PROBLE... Read more
Incident date: Aug 15, 2014
THIS WELL-MAINTAINED CAR IS KEPT IN A PRIVATE GARAGE. I CRANKED CAR IN THE MORNING AND AIR BAG LIGHT CAME ON. DROVE TO DEALER WITHOUT PROTECTION OF AN OPERATIONAL AIR BAG SYSTEM. DEALER IDENTIFIED PROBLEM AS PASSENGER SIDE, FRONT SEATBELT PRETENSIONER BUT THERE HAD BEEN NO PASSENGER IN CAR EITHER THE LAST TIME IT WAS DRIVEN OR AS THE CAR WAS CRANKED AND AIR BAG LIGHT CAME ON INDICATING A PROBLE... Read more
Incident date: Jul 2, 2014
THE VEHICLE WAS A TOTAL LOSS. THE CAUSE OF THE FIRE WAS ELECTRICAL. THERE WAS A RECALL ON THIS PARTICULAR MAKE, MODEL, & YEAR TO FIX A PROBLEM WHICH WOULD LEAD TO A FIRE. HOWEVER, THE RECALL NOTICE WAS NEVER RECEIVED. THE INSURANCE COMPANY, FIDUCIARY, HAVE DENIED THE CLAIM AS THEY DO NOT COVER FIRES CAUSED BY ELECTRICAL. *TR
Fire
Incident date: Aug 21, 2014
1BODY ROLL SIDE TO SIDE . TIRE PRESSURE ALL OK 2 THE CAR FEELS NOT SMOOTH, LIKES HALFSHIFT LOOSED. *TR
Incident date: Feb 13, 2013
TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT STATED THAT THE REAR PANEL ACCUMULATED WATER, WHICH CAUSED THE REAR PASSENGER SIDE TAIL LIGHT BULB TO FAIL. THE DEALER STATED THAT THE ENTIRE REAR PANEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Incident date: Feb 13, 2013
TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT STATED THAT THE REAR PANEL ACCUMULATED WATER, WHICH CAUSED THE REAR PASSENGER SIDE TAIL LIGHT BULB TO FAIL. THE DEALER STATED THAT THE ENTIRE REAR PANEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Incident date: Jan 1, 2013
MKZ RIGHT SIDE OUTER LED TAILLIGHT ASSEMBLY IS DISPLAYING ALL THREE BANDS OF LED'S AT ALL TIMES, INSTEAD OF ONLY WHEN BRAKING. THE CORRECT DISPLAY WITHOUT BRAKING IS ONLY THE CENTER LED BAND. ALSO, AT RANDOM TIMES, THE THREE LED BANDS FLASH AS IF A TURN SIGNAL IS ACTIVATED, WHEN IT IS NOT. THESE CONDITIONS CAUSE OTHER DRIVERS TO NOT UNDERSTAND WHETHER THE CAR MIGHT BE BRAKING OR TURNING, WHEN IT ... Read more
Incident date: Jan 1, 2013
MKZ RIGHT SIDE OUTER LED TAILLIGHT ASSEMBLY IS DISPLAYING ALL THREE BANDS OF LED'S AT ALL TIMES, INSTEAD OF ONLY WHEN BRAKING. THE CORRECT DISPLAY WITHOUT BRAKING IS ONLY THE CENTER LED BAND. ALSO, AT RANDOM TIMES, THE THREE LED BANDS FLASH AS IF A TURN SIGNAL IS ACTIVATED, WHEN IT IS NOT. THESE CONDITIONS CAUSE OTHER DRIVERS TO NOT UNDERSTAND WHETHER THE CAR MIGHT BE BRAKING OR TURNING, WHEN IT ... Read more
Incident date: Jan 1, 2013
MKZ RIGHT SIDE OUTER LED TAILLIGHT ASSEMBLY IS DISPLAYING ALL THREE BANDS OF LED'S AT ALL TIMES, INSTEAD OF ONLY WHEN BRAKING. THE CORRECT DISPLAY WITHOUT BRAKING IS ONLY THE CENTER LED BAND. ALSO, AT RANDOM TIMES, THE THREE LED BANDS FLASH AS IF A TURN SIGNAL IS ACTIVATED, WHEN IT IS NOT. THESE CONDITIONS CAUSE OTHER DRIVERS TO NOT UNDERSTAND WHETHER THE CAR MIGHT BE BRAKING OR TURNING, WHEN IT ... Read more
LINCOLN
CONTINENTAL
(2001) - ELECTRICAL SYSTEM
Aug 20, 2014
Incident date: Aug 19, 2014
TL* THE CONTACT OWNS A 2001 LINCOLN CONTINENTAL. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 65 MPH, SMOKE STARTED EMITTING FROM THE STEERING COLUMN AND NEAR THE WIPER SWITCH. ALSO, THE CONTACT NOTICED THAT THE LOW WASHER FLUID SENSOR ILLUMINATED INTERMITTENTLY AND THAT UNDER THE HOOD THERE WAS A DISCONNECTED PIECE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN REPLENI... Read more
Incident date: Aug 15, 2014
BALL JOINT SEPARATED FROM CONTROL ARM CAUSING CONTROL ARM TO DROP TO THE GROUND. THE SAME AS YOUR RECALL98V322000 BUT CALLING LINCOLN THEY SAID THAT MY CAR WAS NOT PART OF THE RECALL. EVEN THOUGH IT DID EXACTLY WHAT THE RECALL SAID. *TR
Crash
Incident date: Dec 13, 2013
TIRES CONTINUALLY LOOSING AIR PRESSURE. MECHANICS SHOWED FLAKING AND CRACKING CHROME PLATING ON WHEELS THAT CREATE AIR LEAKAGE PATH AT BEAD/RIM CONTACT AREA. DAMAGE TO TIRES DUE TO REPEATED LOSS OF AIR PRESSURE. MECHANICS AT BELLE TIRE SAY THIS IS A VERY COMMON PROBLEM WITH THE 2006 LINCOLN ZEPHYR WHEELS. WHY NO RECALL? REPLACEMENT WHEELS ARE APPROX $1,600! *TR
Incident date: Dec 13, 2013
TIRES CONTINUALLY LOOSING AIR PRESSURE. MECHANICS SHOWED FLAKING AND CRACKING CHROME PLATING ON WHEELS THAT CREATE AIR LEAKAGE PATH AT BEAD/RIM CONTACT AREA. DAMAGE TO TIRES DUE TO REPEATED LOSS OF AIR PRESSURE. MECHANICS AT BELLE TIRE SAY THIS IS A VERY COMMON PROBLEM WITH THE 2006 LINCOLN ZEPHYR WHEELS. WHY NO RECALL? REPLACEMENT WHEELS ARE APPROX $1,600! *TR
Incident date: Oct 21, 2013
TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT STATED HE HEARD A LOUD CLUNKING NOISE WHEN TURNING . THE VEHICLE WAS TAKEN TO DEALER. THE DEALER STATED THE ENTIRE STEERING SHAFT ASSEMBLY WOULD NEED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE PERSISTED. THE DEALER THEN STATED BOTH LOWER SUSPENSION ARMS AND BUSHING BRACKETS WOULD NEED REPAIR. THE VEHICLE WAS NOT REPAIRED. THE... Read more
Incident date: Aug 17, 2014
TL* THE CONTACT OWNS A 2002 LINCOLN LS. THE CONTACT NOTICED AN INTERMITTENT FUEL LEAK AND A STRONG FUEL ODOR COMING FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 175,000.
Incident date: Aug 15, 2014
BRAKE BOOSTER FAILURE RESULTED IN "NEAR MISS." THE BRAKES WERE HISSING, INCREDIBLY DIFFICULT TO PRESS, AND WENT SOFT EVENTUALLY AFTER STANDING ON THEM TO ENGAGE. THIS IS A KNOWN ISSUE FOR THE FORD EDGE / LINCOLN MKX WITH AN ASSOCIATED "CUSTOMER SATISFACTION PROGRAM" (READ RECALL AVOIDANCE) # 13N02. THIS PROBLEM REQUIRES A RECALL, BECAUSE THE BRAKE SYSTEM IS UNSAFE WHEN THIS PART FAILS. PERIO... Read more
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED AND THE VEHICLE STARTED MAKING A LOUD BEEPING SOUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE AIR BAG SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE AIR BAG SENSOR WAS REPLACED SEVERAL TIMES BUT IT FAILED TO REMEDY THE FAILURE. THE MANUFACTURER WAS MAD... Read more
Incident date: Aug 10, 2014
TL* THE CONTACT OWNS A 2005 LINCOLN LS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE PARKING BRAKE, ABS, AND TRACTION WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD, WHERE IT WAS TURN OFF AND RESTARTED HOWEVER, THE FAILURE PERSISTED AND RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT TAKEN TO A MECHANIC TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED O... Read more
Incident date: Apr 28, 2014
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE HAVING REGULAR MAINTENANCE PERFORMED, THE TECHNICIAN NOTIFIED HIM THAT THE VEHICLE NEEDED TO BE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 13V385000 (STEERING). THE TECHNICIAN EXPLAINED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, SHORTLY AFTER THE STEERING WHEEL STARTED TO MAKE A LOUD ... Read more
Incident date: Jan 1, 2014
MY CAR IS MAKING A BEEPING NOISE AND THE AIR BAG SIGN IS SHOWING ON THE DASH. *TR
Incident date: Jan 1, 2014
MY CAR IS MAKING A BEEPING NOISE AND THE AIR BAG SIGN IS SHOWING ON THE DASH. *TR
Incident date: Aug 9, 2014
1 THE CAR ROCKING TOO HARD AT SLOW-SPEED 2 FEELS LIKE THE HALF-SHAFT LOOSED ' STOP AND GO NOT SMOOTH. *TR
Incident date: Nov 19, 2013
TL-THE OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE COLLISION WARNING INDICATOR INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,500.LB
LINCOLN
TOWN CAR
(1996) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Aug 8, 2014
Incident date: Aug 6, 2014
TL* THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT STATED WHILE DRIVING 55 MPH THERE WAS SMOKE EMITTING FROM THE ENGINE. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE CONTACT OBSERVED THAT ANTI-FREEZE WAS COVERING THE ENGINE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE INTAKE MANIFOLD WAS CRACKED AND WOULD NEEDED TO BE REPLACED. THE VEHICLE WAS RE... Read more
Fire
Incident date: Aug 6, 2014
TL* THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT STATED WHILE DRIVING 55 MPH THERE WAS SMOKE EMITTING FROM THE ENGINE. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE CONTACT OBSERVED THAT ANTI-FREEZE WAS COVERING THE ENGINE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE INTAKE MANIFOLD WAS CRACKED AND WOULD NEEDED TO BE REPLACED. THE VEHICLE WAS RE... Read more
Fire
Incident date: Aug 7, 2014
TL* THE CONTACT OWNS A 1999 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE AT A STOP SIGN, THE ACCELERATOR PEDAL WAS DEPRESSED AND THERE WAS A LOUD ABNORMAL NOISE. THE VEHICLE HAD COLLAPSED ON THE FRONT PASSENGERS SIDE. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 98V322000 (SUSPENSION). THE MANUFACTURER WAS NOTIFI... Read more
Incident date: Dec 25, 2013
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE COMING TO A STOP AT 10 MPH, THEY TRIED TO STEER OUT OF THE WAY OF AN ONCOMING VEHICLE THAT HAD VEERED OUT OF IT'S LANE. WHILE ATTEMPTING TO STEER AWAY, THE VEHICLE STEERED THE OPPOSITE DIRECTION INTO A DITCH. THE PROBLEM HAD RECURRED TWO TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE DIAGNOSIS WAS THAT THE LO... Read more
Incident date: Sep 20, 2013
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEAT BELT FAILED TO RETRACT IN ORDER TO FIT SNUGLY ACROSS THE OCCUPANT. THE DEALER STATED THAT THE SEAT BELT PRE-TENSIONER NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT PRE-TENSIONER WAS PREVIOUSLY REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE A... Read more
Incident date: May 22, 2014
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. WHILE DRIVING IN REVERSE, THE VEHICLE ACCELERATED INADVERTENTLY. THE CONTACT CRASHED THE VEHICLE INTO A TOW TRUCK. THERE WERE NO INJURIES. AN INDEPENDENT MECHANIC REPAIRED THE ACCELERATOR PEDAL. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14E028000 (EQUIPMENT). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash
Incident date: Jan 16, 2013
WHEN YOU ARE SLOWING DOWN FROM A SPEED OF 30 OR OVER YOU CAN FEEL THE TRANSMISSION KICK. WHEN YOU ARE STOPPING FROM REGULAR ROAD SPEEDS AND OR HIGHWAY SPEEDS THE TRANSMISSION FEELS LIKE IT IS KICKING. BEST WAY TO DESCRIBE IT IS YOU STOP AND THEN YOU FEEL A BUMP. IT IS NOT NORMAL. FEELS ALMOST LIKE A VERY HARD DOWN SHIFT ONLY BY THAT POINT YOU ARE ALREADY STOPPED. *TR
Incident date: Aug 5, 2014
FIESTA LINCOLN MERCURY 1720 S MESA DR, MESA, AZ 85210 (480) 719-3090 IS REFUSING TO CORRECT ACTION UNDER RECALL 05S28 NHTSA CAMPAIGN NUMBER: 07V336000. ASSOCIATED DOCUMENT RCRIT-07V336-8625 LISTED THE CORRECT PART NUMBERS AND PROCEDURE FOR THE SPECIFIC VEHICLE THAT IS IN QUESTION. - SERVICE ADVISER [XXX] AT THE DEALERSHIP STATED THAT THEY WOULD ONLY INSTALL A HARNESS ON THE VEHICLE IF NOT LE... Read more
Incident date: Jul 4, 2014
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE KEY WAS EXTREMELY DIFFICULT TO REMOVE FROM THE IGNITION. THE CONTACT STATED THAT AFTER NUMEROUS ATTEMPTS ON SOME OCCASIONS, THE KEY COULD BE REMOVED FROM THE IGNITION. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE UNINTENDED ACCELERATED WHILE ATTEMPTING TO REMOVE THE KEY FROM THE IGNITION. THE CONTACT MENTIONED THAT THE VEHICL... Read more
Incident date: Jul 30, 2014
SMELLED FUEL AROUND VEHICLE ABOUT A WEEK AGO. AFTER A COUPLE DAYS AFTER SMELL STARTED, FUEL BEGAN TO LEAK & DRIP ONTO GROUND. BY NEXT DAY I LOST 1/2 TANK OF FUEL ONTO THE GROUND. TOOK TO DEALER THEY FOUND SEAM ON TANK IS CORRODED AND LEAKING. REPAIR IS $2000. TANK ALONE IS $1500. IF THESE TANKS ARE THIS COSTLY, THEY SHOULD LAST MUCH LONGER THAN 6 - 7 YEARS. THIS IS AN UNSAFE CONDITION AND OVERLY C... Read more
Incident date: Jun 26, 2014
2000 LINCOLN TOWN CAR. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG EXPLODED FOR NO APPARENT REASON. *SMD THE CONSUMER STATED HE AND HIS WIFE WERE TRAVELING ON A STRAIGHT, DRY SMOOTH, PAVED ROAD, WHEN THE INCIDENT OCCURRED. *JB
Incident date: Jul 30, 2013
TL * THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. WHILE TURNING THE VEHICLE AT VARIOUS SPEEDS, THE POWER STEERING FAILED. THE DEALER STATED THAT THE TRANSMISSION SHIFTER WAS DEFECTIVE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 147,224.
Incident date: Jul 30, 2013
TL * THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. WHILE TURNING THE VEHICLE AT VARIOUS SPEEDS, THE POWER STEERING FAILED. THE DEALER STATED THAT THE TRANSMISSION SHIFTER WAS DEFECTIVE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 147,224.
Incident date: Jun 9, 2014
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT SMELLED FUEL INSIDE THE VEHICLE. WHILE THE VEHICLE WAS PARKED IN THE CONTACT'S GARAGE, A FUEL ODOR SEEPED INTO THE RESIDENCE. AN INDEPENDENT MECHANIC FOUND A LEAK IN THE BOTTOM OF THE FUEL TANK. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V301000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. T... Read more
Incident date: Jul 15, 2014
WIRES TO HEADLIGHTS BRITTLE AND/OR BROKEN. THIS VEHICLE HAS HEADLIGHTS THAT MOVE THE DIRECTION STEERING WHEEL IS TURNED AND ALSO SELF ADJUST HEIGHT UP AND DOWN AS VEHICLE IS TRAVELING. THE ALMOST CONSTANT MOVEMENT OF HEADLAMP IS CAUSING WIRES TO BECOME BRITTLE AND BREAK CAUSING HEADLIGHT FAILURE. NOT ONLY IS THIS UNSAFE, BUT IT APPEARS THAT SOME REPAIR SHOPS ARE SAYING THE FUSE BOX NEEDS TO BE REP... Read more
Incident date: Jul 15, 2014
WIRES TO HEADLIGHTS BRITTLE AND/OR BROKEN. THIS VEHICLE HAS HEADLIGHTS THAT MOVE THE DIRECTION STEERING WHEEL IS TURNED AND ALSO SELF ADJUST HEIGHT UP AND DOWN AS VEHICLE IS TRAVELING. THE ALMOST CONSTANT MOVEMENT OF HEADLAMP IS CAUSING WIRES TO BECOME BRITTLE AND BREAK CAUSING HEADLIGHT FAILURE. NOT ONLY IS THIS UNSAFE, BUT IT APPEARS THAT SOME REPAIR SHOPS ARE SAYING THE FUSE BOX NEEDS TO BE REP... Read more
Incident date: Jul 6, 2004
TL* THE CONTACT OWNS A 2000 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STARTED SHAKING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO APPLIED PINS ON THE SUSPENSION AND REPLACED THE TIRES BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THERE WAS A CRACK ON THE WHEELS THAT CAUSED THE BOLT JOINTS TO FAIL. THE CONTACT ALSO STATED THAT THE AIRBAG WARNING LIGHT WAS I... Read more
Incident date: Jul 6, 2004
TL* THE CONTACT OWNS A 2000 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STARTED SHAKING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO APPLIED PINS ON THE SUSPENSION AND REPLACED THE TIRES BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THERE WAS A CRACK ON THE WHEELS THAT CAUSED THE BOLT JOINTS TO FAIL. THE CONTACT ALSO STATED THAT THE AIRBAG WARNING LIGHT WAS I... Read more
Incident date: Jul 29, 2014
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V385000 (STEERING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jul 21, 2014
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE PRESSING THE BRAKE PEDAL, THE VEHICLE ERRONEOUSLY ACCELERATED AND CRASHED INTO THE REAR OF A SECOND VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000. UPDATED 9/18/14*CN
Crash
Incident date: Jul 3, 2006
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. WHILE DRIVING 20 MPH, THE ALUMINUM SURFACE OF THE WHEELS BEGAN TO RUB OFF. AS A RESULT, THE SURFACE OF THE WHEELS BECAME IRREGULAR AND ALL FOUR TIRES DEFLATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Incident date: Jul 1, 2014
1993 LINCOLN MARK VIII. CONSUMER WRITES IN REGARDS TO VEHICLE HIGH BEAM AND LOW BEAM HEADLIGHTS PROBLEM. *SMD THE CONSUMER STATED HE COULD NOT SEE AT NIGHT WITH THE HIGH BEAMS OR LOW BEAMS ON. *JB
Incident date: Jun 3, 2014
ON THE 2006 LINCOLN TOWN CAR SIGNATURE LIMITED, THE ACCELERATOR AND BRAKE PEDALS ARE ADJUSTABLE. THE PEDALS ARE CLOSE TOGETHER, THEREFORE, LEAVING LITTLE SPACE BETWEEN THE BRAKE AND ACCELERATOR. WHEN TRYING TO STOP, THE BRAKE AND, UNFORTUNATELY, ACCELERATOR PEDALS WERE BOTH BEING PRESSED AT THE SAME TIME. THIS HAS ALMOST CAUSED ACCIDENTS WHEN TRYING TO STOP FOR MY SPOUSE AND ME. THIS HAS BEEN A PR... Read more
Crash
2 injured